DO YOUKNOW KNOW DO YOU WHAT TODO DO WHAT TO 1|
an auto with power lines?lines? ininan autoaccident accident with power
Response Plan
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Electric Vehicles
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Power Pole Safety
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Lineman Appreciation
April 2020
Focusing on Your Health and OursSCAMMERS
OUT THERE
and reliable electricity powers our valley. While we may have one of the most reliable grids in the nation, outages will happen. We want you to know that our commitment to safely restoring power has not and will not change throughout this pandemic.
DMEA’s Board of Directors and staff members will continue to closely monitor the progression of COVID-19 and take all reasonable actions to mitigate the impact to our community. At this time, DMEA’s Board of Directors also wishes to share the following message with the membership. Dear members,
None of us ever hopes there will be a true need for a Pandemic Response Plan, let alone that we would be in this advanced stage of activating one. These are uncertain times, but as your DMEA Board of Directors, we wanted to tell you a few things that are weighing heavy on our hearts and minds. Your health and the health of the DMEA employees who serve you: Since we first activated our Pandemic Response Plan early this month, the number one priority has been to keep both you and DMEA employees safe. DMEA provides an essential serviceone we all depend to keep lights ourafood cold, and If theoncar youour are inon, hits utility pole, our coffee hot. We know that shutting our doors and restricting your vehicle and the surrounding area access to our employees is frustrating. But, it’s necessary in order to ensure that our people, especially those who keep the power can become energized. flowing, stay healthy.
ARE
We all know scammers are out there; playing odds that someone fall for one of their Your family’s financialthe well-being: We are thankful forwill the ability As they become sophisticated, to allow our employeestricks. to continue to serve you frommore home. But we recognize not everyone is so lucky.must Many become of our members areskilled at idenconsumers more experiencing reduced hours or even layoffs. We don’t want you tifying andyour avoiding traps. to have to choose between feeding family ortheir paying your electric bill, which is why we won’t turn your power off even if you can’t pay your bill. We still have to bill you, but your power will remain on regardless of your ability to pay. We’re also asking that those who can continue to pay their bill do so; that way we can focus on helping thoseScammers who are most impacted often trybytoCOVID-19. engageIf you by apyou are able, please also considering rounding up your pearing to be a person orbill aneach organization month so our Operation Round Up team can donate more dollars you trust. Here’s how you can avoid being to families in need.
Is it a scam?
scammed. If the car you are in hits a utility pole, We’re honored that you trust us with your business, and we will do we can to continue to that trust during this time.or Together, your vehicle and the surroundingallarea Beearn suspicious of emails texts on your cell we’ll see our way through this situation. We appreciate your grace phone that don’t include a logo or legitimate can become energized! and understanding as we navigate the unknown.
contact info and examine the URL where the
With Gratitude, Keeping essential services on: There’s no doubt: Electricity message is coming from. If you are not sure Even ifif you you touch lines or equipment, powers modern in America. We want youortothe know DMEAyou Evenlife dodo not not touch lines equipment, can whether the contact info provided is correct, DMEA Board of Directors has a solid electric are confident the equipment, you stillorWe be killed or inseriously injured. stillcan besystem. killed seriously injured. call the company. technology, and software that we use everyday to ensure safe
1. Do thecar, car,and and warn others stay away. 1. DoNOT NOTleave leave the warn others to staytoaway.
Don’t send money or give out personal info (SSN, bank info, etc.) in response to an unexDMEA Offices 3. Wait until24/7/365 a utility professional has told you it is safe. Access your account online: Outside either local office pected request - whether it comes as a text, DMEA 3. - dmea.smarthub.coop Wait until a utility professional has told you it is safe. Elevate - elevatefiber.smarthub.coop Use a self-serve kiosk: phone call, or an email. 2. Call 911 to have the utility notified. 2. Call Pay your bill:911 to have LREC notified.
The only reason to exit the vehicle is if it’s on fire.
The only reason to exit thepayment car is ifsystem: it’s on Call our offices and use a secure phone DMEA - 877-687-3632 Elevate - 844-386-8744
fire.Located in the vestibules of each DMEA office and the Hotchkiss Chamber of Commerce Info Be Booth. cautious
before paying for anything upfront. Scammers might ask you to pay in an outage or internet service issue: If If the is on fire, jump clear ofvehicle the Report vehicle thecar caroff isaton jump clear of the advance like discounts on services. Drop your payment onefire, of the following places: For electric service issues or to reportfor an things outage, call DMEA at with andwithout without touching the To reportThey withfeet feettogether together and touching the might even say you’ve 877-687-3632. an internet service issue or get in touchwon a prize, but Montrose at 844-386-8744. Both City Markets first you have to pay taxes or fees. car and groundatatthe the same time.with tech support, call Elevate car andthe the ground same time. Safeway
Ask general questions: As your local electric, internet, TV, and phone Call DMEA: 877-687-3632; Elevate: 844-386-8744 HOPAWAY AWAY with your feet together asus:far Continue to to HOP with your feet together as farVisit provider,orwe care about your online safety. If our websites: www.dmea.com www.elevateinternet.com as you can. Don’t walk, hop away. Cedaredge Paonia Don’s Market Continue
as you can. Don’t walk.
Cedaredge Mercantile
Email us: csrs@dmea.com or getanswers@elevateinternet.com you have any questions about
messages you receive from us, please contact us at 918-7722526 or www.lrecok.coop/contact-us.
