executive
report
Dear Cooperative Members: At Bartholomew County REMC we believe in the power of possibility within our cooperative. In 2021, we pursued opportunities to strengthen our reliability measures, while our employees achieved personal growth and development. As the pandemic continued to provide challenges in 2021, we showed the willingness to push through the limitations and find ways to achieve our goals. Because we missed seeing you in person in 2020, we brought back our member appreciation event. In the fall of 2021, we held our first ever drive through event where members safely interacted with our employees. We had 575 cars visit us, with 1,100 Chick-Fil-A gift cards and bags of kettle corn handed out. It was so good to see all of you! Our employees made great strides this year, some received promotions, 40% participated in continuing education, and others returned to school for personal growth. We had seven employees enroll in lineman or meter training school. You may see a few 2
new faces here at the coop too, as we welcomed three new employees to our team in 2021. See pages 12-13 for more of our 2021 accomplishments and achievements. We had a solid year financially in 2021, with 44.3 million in sales revenue and 1.4 million in margins, our profit for the year. We stayed under budget in both capital and controllable expenses, maintaining equity at 61.6%. The Balanced Scorecard is a trusted tool electric cooperatives use to measure performance and overall execution in member satisfaction, safety, reliability, and cost control. We continued with our exemplary service to our members, achieving our highest ever ACSI (American Customer Satisfaction Index) score at 91. In 2021, we maintained consistent reliability numbers. Our average outage duration per customer was 67 minutes (excluding major events). More than a third of our members did not experience an outage within the year, as our average number of outages per member was .6.
