Culture Book 2016

CULTURE BOOK

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TABLE OF CONTENTS Introduction

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Purpose

6

Brand Promise

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15 Year Timeline

8

Awards & Accomplishments

10

Community Programs

14

InSports

16

Core Values

18

Company Events

38

Employees of the Month

78

2017 Catalog Theme

84

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Welcome to the 2016 Innovative Culture Book!

The culture book has become an annual tradition designed to capture the essence of who we are as an organization. Culture can be defined as the values and behaviors that contribute to the unique environment of an organization. It represents the DNA of our business and acts as the emotional energizer that fuels engagement and empowers employees to be the best they can be.

As much as Innovative has been intentional in defining a purpose, core values and brand promise, the culture ultimately comes to life in the way everyone at Innovative shows up on a day to day basis. Our values set the tone, our people set the volume!

Every single employee contributes to the culture of our organization and it’s a culture to be proud of. The energy felt, and commented on by visitors, in our workplaces. The results that bring customers back time and again. The good we do in the community. The energy for being the best in the industry. It all comes from the heart and soul that our people invest daily.

Thanks to the commitment of everyone on the team, 2016 was another amazing year for Innovative! From expanding to a third location and accomplishing a monumental stadium project with all hands on deck, to developing a successful Learn-Teach-Grow program and paying extra attention to the importance of “Being Involved�, I am extremely proud of the effort and dedication made by all of you.

Our culture is not only something to be proud of, but also to be protected at all costs.

In 2017, continue to immerse yourself in everything we stand for as an organization.

Continue to embrace our vision and live out our core values. Continue to try new things and challenge the status quo. Continue to feel empowered in everything you do.

I know that if we stay focused on making a difference every single day, it will result in continued success!

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““ Our culture helps fuel the energy that makes me want to come to work! -BARB KUSILEK

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6

BRAND PROMISE

#wow Bill Allen - Thank you Bill for always taking time to understand my requests and being so super fast in getting me what I ask for. You are definitely living up to our brand promise. #expectresponse #expectrelief

#wow Lucho Eckert - for several customer compliments around the job you are doing making sure that downtown Minneapolis is experiencing the Innovative Brand Promise.

Way to go Lucho!

#wow Alyssa Kriz - for handling all the requests for info and account updates that I've peppered her with recently. Alyssa has been quick, accurate, and very helpful. Kudos to Alyssa for fulfilling the Innovative brand promise. #expectresponse7 #expectrelief

2001

2009

MEMORY LANE Rebranded the business

Innovative was founded and 21 employees jumped on board.

Received Inc. 5000 Fastest Growing Company for the 2nd year in a row

2004

Started out selling office supplies and furniture.

Reached $10 million in revenue Acquired JC Office Products in Owatonna

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2013

Over 100 employees Reached $50 million Launched InSports Foundation

Received Fast 50 Award for 2nd consecutive year

2016

2011

Started the tradition of incorporating employees on our Innovative catalog covers

Hit $100 million in sales as a company Launched exclusive Teknion furniture line Received 100 Best Companies to Work For for the 5th consecutive year

9

2016 TOP AWARDS

10

INNOVATIVE EXPANDS TO BEMIDJI

Innovative acquired the Office Supplies, Point of Sale Supplies & Furniture division of North Country Business Products, a large POS solutions provider, based in Bemidji, Minnesota. This acquisition has brought the Office Supplies and Furniture division of NCBP into the Innovative Office Solutions brand. It will provide customers of NCBP access to a significantly deeper portfolio of products & services, combined with the same local representation and service they currently use. We are so excited to have Bemidji join our team.

11

U.S. BANK STADIUM

The Minnesota Vikings had a vision to create a state-of-the-art landmark. Innovative is extremely proud to be a part of this project by outfitting 1.5 million square feet of the stadium with over 35,000 pieces of furniture. From club levels to turf suites, the Innovative team

12

worked tirelessly to outfit US Bank Stadium with stunning fan spaces, sure to delight on game day.

13

COMMUNITY PROGRAMS

Helped 60 kids get in the game A program benefitting non-profit organizations during Timberwolves games.

14

2016 Recipient - Camp Cambria

2016 Recipients - Matter and Starkey Hearing Foundation

8 charities benefited

12,000 rolls donated and 120 families helped

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ORGANIZATIONS IMPACTED

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INSPORTS

#wow Max Smith & Bridget Martini - Thank you for all of your time and energy you’ve put into creating such a strong, helpful program to kids who need it most.

You are both rockstars!

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HELPED OVER

17,500 KIDS GET IN THE GAME

DONATED

$68,146 TO TEAMS & INDIVIDUALS THROUGHOUT MINNESOTA, IOWA, AND NORTH DAKOTA.

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CORE VALUES

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19

CORE VALUE:

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“Very little is accomplished if there isn’t someone that takes the ball and runs with it.”

“When we all own what’s in front of us we all become better and much more effective.”

- KEN LEDEBOER

- RYAN BURGWALD

“When held accountable, the company is more productive, responsible, and team efforts are valued more.” - MIKE FERRELL

““ It allows us to take responsibility, start the process and end it. At the same time LTG, communication, involvement and ultimately smiles are a part of the entire process.

-SUE WENTZEL

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CORE VALUE:

“When you’re smiling, everything always seems to work out better!”

“A smile, whether giving or getting, brightens everyone’s day.”

“If people are smiling, it usually means you’re doing a good job.”

- MARIA REDMAN

- MIKE BRISSON

- COLIN CRANDALL

“I enjoy working at a company that has fun at work! It’s great to inspire smiles amongst coworkers and see the smiles on 22 customer faces on tours. I love seeing their smiles as they experience our office!” - STEPHANIE ROBINSON

“Smiles bring a positive vibe to everything. A smile can break the ice in many situations and just inspires a better attitude all the way around! Be positive and smile and it will be contagious!”

- KATHY HOVDE

“Sales is all about having fun and getting people to like you and work with you. Inspire Smiles and have fun while doing a good job.”

- ERIC OKERSON

“Because smiles are contagious. If you can brighten someone’s day, they will likely pass it on to another co-worker or a vendor or a customer. Make someone smile and you are halfway there.”

- BROOKS SMITH

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CORE VALUE:

“I love that we’re always learning new things! Keeps the job fresh, and helps us serve our customers better.”

“Today’s business culture is based on change. Learn teach grow is important for us and our customers to stay tuned!”

- ANONYMOUS

- PAM SEBESTA

“The pursuit of knowledge and betterment of ourselves is what allows Innovative Office Solutions to consistently offer a better product and experience for our customers. It is this core value that has caused me to constantly leave work 24 everyday a better person than when I arrived. - BILL NELSON

“I have the opportunity to learn something new each day, which I love.

You never stop growing at Innovative.”

- ANONYMOUS

“I think that learning, helping others, and working together makes a strong department and company. I really love all the core values so I really struggle with having a favorite. Love them all!”

“We have integrated it into LTG sessions for more folks to learn about how to be more successful.”

- RAINA WENDT

- MAX SMITH

“A team that learns together, grows together!”

- ANONYMOUS

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LEARN. TEACH. GROW. As we continue to grow as a company, it’s key to invest in the people that make our company great. This year was about investing in YOU (our Innovative team)!

In 2016, we launched the Learn. Teach. Grow. program where teams developed content on a variety of topics and create presentations for employees to attend.

2016 LTG PROGRAMS COFFEE 101 | THE PLAYBOOK & MORE | KITTING & FULFILLMENT 101 DRIVER ENHANCEMENT | MANAGED PRINT 101 | FACILITIES 101 | CONCUR 101 FAVORITE CHAIRS & SIT-STANDS | EXCEL 101 | CUSTOMER INVOICING ACCOUNTING BASICS | COMPUTER TIPS & TRICKS | PRINT 201 | GIFT CARDS 101 RELATIONSHIPS MATTER FOR LINKEDIN | MARKETING THROUGH DELIVERY DRIVERS 26

WORKPLACE BRANDING & LARGE FORMAT SIGNAGE | EMAIL ETIQUETTE & TIPS

FAVORITE LTG: NOTEWORTHY SIT-STAND DESKS

1,122

TOTAL LTGS ATTENDED

#wow Tony Betsinger - Thank you so much for taking time out of your day....really, your days, to help us go through the driver #LTG session. Your input was invaluable and thank you for keeping us focused and under our allotted time.

MOST ATTENDED LEARN. TEACH. GROW. SESSION:

GIFT CARDS 101

#wow Jack McGrane Thanks to Jack for taking my after hours call to give me accurate install instruction needed for my #LTG coming up. Thanks for helping me to Learn, Teach Grow!!

#wow Laura Brunner & Kris Winum for the fantastic presentations today during our #LTG session! Well worth the time spent. You both obviously put a lot of time into it. Thank you!

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CORE VALUE:

“Honesty equals integrity and I believe that sets the tone for successful business and workplace relationships. To be humble shows that you’re truthful and honest. People respond well to humility because it shows you put yourself at the same level as them, and not above them.” - ANONYMOUS

“Because it’s a good value to have not only at work, but in your life. Always gets you the best outcomes!”

“It can be applied towards anything in your life 24x7.”

- JOY HAGBERG

- NATASHA SPEAKE

“I think it speaks volumes about the fact that we’re an ethical company which is the only way that true relationships can work.

28 And since relationships are what we’re all about, it’s the most important thing to me.” - ANONYMOUS

““ If I have made a mistake, I would rather just admit it and fix it. As a customer, I appreciate knowing what is going on and what has happened. I think our customers like this too. -ANONYMOUS

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CORE VALUE:

“If you keep it simple the rest will fall into place!” - LESA PAGE “Simple translates to efficient.

“Life and work can get pretty

Definition of efficient - achieving

crazy sometimes, so trying

maximum productivity with

to keep things simple and

minimum wasted effort or

straightforward is key when

expense.” - BOB HAMILTON

time is limited.” - ANONYMOUS

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“Many things in life today are so complicated. If we can keep things simple for the customer I really believe that they will appreciate that.”

- ANONYMOUS

“Keeping it simple keeps the communication focused solely on the outcome.

It helps set aside opinion and conjecture which tend to cloud getting the task at hand completed.”

“Keep it simple is the best way to give our customers excellent service. Keeping it simple means we can be fast and responsive so our customers can #expectresponse #expectrelief” - ANONYMOUS

“I don’t like to complicate things, I’m agechallenged.”

- ANONYMOUS

“There’s more chance to be successful by not overcomplicating it.”

- ANONYMOUS

“It’s a good reminder not to complicate the process.”

- PAUL KAMINSKY

- ANONYMOUS

“I tend to overthink & like to remind myself to keep it simple.”

- JOLEEN DAVIS

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CORE VALUE:

“In my department, communication is key to ensure that tasks are done correctly.”

“If people communicated more there would be less questions, errors and confusion in the long run. Everyone would be on the same page.” - DIANE VAN SKIKE

- ANONYMOUS

“Communication holds the 32 key to success.” - ANONYMOUS

“Communication is key to making things run smoothly. Whether with a customer or with a coworker, more can be accomplished with happier results.” - ANONYMOUS

“I like connecting with my coworkers and customers.

It is still a relationship business.”

- CHRISTIAN DONOVAN

“Communication is such a key in working together as a team that makes work more enjoyable and run more efficiently to keep our customers happy.”

- LINDA ROEHL

“Because it’s easier to communicate now rather than later.”

- KRISTEN MORAAL

“When we communicate, then we’re all in.”

- RICK BURANEN

As a driver, communication is so vital to taking care of the customers’ needs, especially when things become time sensitive.

- GREG FITTERER

“I believe in leaving nothing to chance.

If information is communicated to the proper individuals, it staves off many potential issues.” - ANONYMOUS

“Communicating ‘proactively’ minimizes problems, makes people feel included and provides opportunities for improvement.”

- SONJA MCCOLLUM

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CORE VALUE:

“It is fun and rewarding to Be Involved and Innovative offers so may ways to do it.”

- DEANN PLAYER

“It encompasses who we are as a company. We are involved in making the community a better

34 place.”

- JEFF FREDERICKSON

““ I love Be Involved because it allows employees to not only be involved with company events, but also offers a variety of volunteer opportunities throughout our community. -ANONYMOUS

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BE INVOLVED An engaged culture is a winning culture! We value philanthropic effort and working together to help make a difference in our community.

This year we paid extra attention to the importance of ‘Being Involved’.

EVENTS COLOR DASH | WALK TO NEW ORLEANS | SAINTS TOILET PAPER DRIVE MATTER BOX PACKING | SALVATION ARMY BELL RINGING | CARE COMMITTEE INVESTMENT COMMITTEE | SAFETY COMMITTEE | INNOVATIVE U TRAINERS

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1347

BADGES EARNED

10

WAYS TO EARN A BADGE

FAVORITE EVENT: WALK TO NEW ORLEANS

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6TH ANNUAL TP DRIVE

#wow Mitch Abbett for jumping in and helping us out with the fulfillment of our 1st order for Summit.

We gave him about a 2 hour notice before product arrived and all he said was let's do what's best for the customer. He got us organized and was flexible as we worked through a couple of things and even caught some errors. The entire time he kept saying "I want to do what's best for the customer." Thank you so much for being a part of the team and 38jumping right in. #expectrelief #allin

12,000 ROLLS OF TOILET PAPER COLLECTED

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FAMILIES IN MINNESOTA RECEIVED A YEAR SUPPLY OF TOILET PAPER

#wow Christina Boerigter for doing many, many RFPs for us over the last 6 weeks. We might have set a record for quantity of submissions in a short amount of time. Thanks for keeping us on track and being the encyclopedia of all answers.

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ALL DONATIONS BENEFITTED SECOND HARVEST HEARTLAND.

WALK TO NEW ORLEANS Our 3rd annual walking challenge was a success! Participants were split into teams with a goal to collectively walk 2,310,000 steps in 11 weeks. The reward for reaching this goal was a New Orleans party. The best news of all – every team made it!

WALKING TEAMS BEADS AND BOURBON | KATRINA & THE WAVES | RED HOT CHILI STEPPERS BOOKIN IT TO BOURBON STREET | DRIVEN BY DESIGN | VOODOO STEPPERS WE THOUGHT THEY SAID RUM | JUST BEAD IT | HOLY WALKAMOLIES | CAJUN SPICE SAZERAC STUMBLERS | THE PIT CREW | IN THE SECOND LINE | MARDI GIRLS BRINGIN THE HEAT TO BOURBON STREET | BEAUTIES & THE BEAST | WINNOVATIVE WALKIN DEAD | WALK THE LINE | BE(ADS) INVOLVED | SAINTS & SINNERS MARDI GRAS MILERS | HAVE BEADS, SHOW US YOU’RE NUTS | RAGIN’ CAJUNS SAINTS MARCHING IN | GO WALK PHAEDEAUX | CHAFFING THE DREAM 40

STROLL’IN | HALF-FAST WALKIN CLUB | LOUISANA FAST!

118

PARTICIPANTS

118 FINISHERS

WINNING TEAM: GO WALK PHAEDEAUX

46,099 MILES WALKED

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COMBINED VOLUNTEER HOURS #wow Justin Siebenaler Thank you so much for taking and running with the Food Drive. We raised a ton of money and have a ton of food for families that could really use it. I appreciate your help in coordinating the effort. #beinvolved #expectrelief

24 MEMBERS COMMITTEE

NUMBER OF EVENTS

24

#wow David Barbee, Ashley Swanson, Scott Felton, Becky Goetz and everyone else who helped with the amazing New Orleans party yesterday. The decor was fantastic and you guys were truly awesome. Thanks for always rising to the occasion and making it44a party that was not to be missed.

CARE COMMITTEE Our dedicated group of Innovative employees who have a passion for making a difference in the community and helping the culture of our organization thrive.

EVENTS BEAN BAG TOSS COMPETITION | BLOOD DRIVE | BRING YOUR CHILD TO WORK DAY CHILI COOK-OFF | CHRISTMAS COOKIE CONTEST | CINCO DE MAYO | COLOR DASH COSTUME CONTEST | FOOD DRIVE | PUMPKIN CARVING | TAILGATE PARTY OLYMPIC GAMES | MAINTAIN DON’T GAIN | MOVEMBER | MATTER BOX PACKING NEW YEAR NEW REAR | WALK TO NEW ORLEANS | ADOPT A FAMILY | SALVATION ARMY BELL RINGING | INNOVATIVE WORKOUTS | HOLIDAY DECORATING | NERF BATTLE ST. PATRICK’S DAY PARTY | EARTH DAY | CAMPIN | MAKE AMERICA CAKE AGAIN

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INSPORTS COLOR DASH

“I spent a lot of time putting it all together and it was rewarding to see the end result and it was such a fun day for families!”

- MAX SMITH

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“It was fun to be part of the first Color Dash that InSports has held. I think that it was a great example of a great vision and even a week out from the event seemed out of reach but everyone came together to recruit for a common goal!“ - STEPHANIE ROBINSON

“Seeing people of all ages come together to volunteer, socialize, run, cheer, have fun and get full of color to raise money for InSports was amazing and rewarding. It’s a great feeling to be a part of something good!” - ANONYMOUS

“Lots of opportunity to connect with people, volunteer opportunities, fun with color etc! Also an opportunity to bring family!” - MARIA REDMAN

450 PARTICIPANTS

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MATTER BOX PACKING EVENT

27

INNOVATIVE VOLUNTEERS

54 HOURS OF PACKING

#wow Rachel, Melissa Dreyer, Angelina Shonka for putting together a presentation on short notice. Great 48 work. team

#wow Kay Edmondson for always having everything ready for tours and being so thorough. Thank you Kay for making the tours so easy for us reps!

#wow Julie Novak Thank you for all of your hard work and patience as we pulled together the order for RMS! You did a great job!!

PACKED

200

HEALTHY FOOD BOXES TO HELP THOSE IN NEED.

#wow Ann Dalhoff & her IT team: CJ Carr, Mark Hoglund, Dallas Williams, Bill Allen, Steve Kusz Thank you so much for all the work and support that you've provided to the Innovative Bemidji team! Balancing so many tasks and objectives and always making the time for the trivial issues that keep coming at them. I've appreciated all of you - so many times these last couple of months! Thank you!

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MAKE AMERICA CAKE AGAIN

Burnsville winners: Darcee Neudecker and Ashley Swanson

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#wow Bridget Martini for your creativity and help in making our MN Wild COTM kick off event a huge success yesterday!

Thank you.

St. Paul winner: Janet Tschida

““ When you’re smiling, everything seems to work out better. -MARIA REDMAN

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WORKOUTS #wow I want to give a shout out to this workout crew today! They rocked it in the heat and hardly complained. :) We had 16 people participate today! Who else wants to join in!? Barb Kusilek, Jason Player, Lauren Richards, Mark Hoglund, Dallas Williams, Robin McMullen, Laura Burgess, Laurie Shirk, Kris Winum, Keith Kleinschmidt, Scott Felton, Christina Boerigter, DeAnn Player, Julie Novak, Taylor Wheeler, and Debbie Jones

6,240 TOTAL WORKOUT MINUTES 52

NERF BATTLE

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BRING YOUR CHILD TO WORK The first ever Bring Your Child to Work Day was a hit! Innovative employees were encouraged to bring their children to experience a day of fun at Innovative. Giggles and cheer filled the office throughout the day!

#wow to Robin McMullen for leading the charge on the great event!

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26

KIDS, AGES 5-14

A HUGE #wow to everyone that helped with Bring Your Child to Work Day. Barb Kusilek, Ashley Swanson, Kay Edmondson, Stephanie Robinson, Jenny Lee, DeAnn Player, Samantha Cox, Justin Siebenaler , Bridget Martini, Max Smith and many others! It definitely took a village to pull it off. Thanks to you all!

I always knew that we had great people working here and you can see it reflected in the attitudes and demeanor of your children. They were all so respectful and fantastic. What a great, fun day.

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PRINT/PROMO CAMP ‘IN’

#wow Ashley Swanson, Jake Merrick and Dave Barbee for your above and beyond creativity, flexibility, efficiency and hard work. Thank you for working through countless updates and changes and producing a final product that is beautiful beyond words. You three are my heroes.

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JULY WATER PARTY #wow Mark Marek & Jeanne Thompson for making sure a big order was delivered this morning for Robins Kaplan that they were eager to receive! Jeanne also put every order into transportation work station that wasn’t done so we can make sure the customer signed off on all the product! Well done you two!

#wow Mike Ferrell Our customer is very appreciative of his service! “He is so personable and always calls me by name” Thanks Mike!!

#wow - Roberto Gomez and Mark Carlson for stepping up to take some extra deliveries, while a fellow driver has Jury Duty!

#wow goes out to Barb Kusilek for her efforts on the NAJPP brochure that I needed prior to a tour yesterday in Burnsvilleshe just always figures things out - thank you.

#wow Joy Hagberg - Joy is always stepping up to help with breakroom and facility items. Not only does she help out, but she is also very knowledgeable. Thank you, Joy, for always helping out with items, quotes, 57 questions, etc.

““ It is fun and rewarding to Be Involved and Innovative offers so many ways to do it. -DEANN PLAYER

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EARTH DAY

23

VOLUNTEERS

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HOLIDAY DECORATIONS

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61

2016 KICKOFF

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#wow Lesa Page - Thank you Lesa for always being so helpful and willing to take things a step further. Lesa took the time to go into the test part of the system and recreated some scenarios of online ordering customer issues. We looked at it together so I had a better understanding of what they were trying to do. She took it a step further and kept trying different things in the test system and figured out a way to make it so the customer could get the end result they were shooting for. #LTG #expectresponse #expectrelief

#wow Chad Blaha for driving the School Space Media apparel to them for their event tonight! Between the delivery truck breakdown and courier no-show, you stepped up and made sure the customer was taken care of! Customer was thrilled! #expectresponse

#wow Mike Callahan - You are wonderful to work with!! You are so good at giving me all of the information to help me help you.

This makes it so much easier and makes us more efficient to help our customers. Thank you Mike! #expectrelief

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HALLOWEEN

Scariest Costume Winner: Ryan Burgwald

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Funniest Costume Winner: Ashley Swanson

Best Group Costume: Cast of The Voice

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FOOD DRIVE

3,625 ITEMS COLLECTED

66

DONATED TO 360 COMMUNITIES AND VADNAIS HEIGHTS LIONS CLUB

ALL COMPANY PICNIC AT CHS FIELD

67

JENGA #wow Ashley Swanson - Thank you for executing the extra steps regarding the PLUS convention freight movement including carton counts per skid and pictures of each skid before and after wrapping. The response from Diane, the Director of Meetings and Events, was “This is awesome. Thank you for doing the extra work. I can sleep at night now knowing that my pallets will all arrive.�

68 Winner: Samantha Cox

#wow Jake Merrick for getting multiple company stores set up in short time frames and adjusting to the needs of the customer. It's been extremely helpful for the success of these stores.

TENNIS

#wow Bridget Martini - Thanks for taking a day out of your busy schedule to go to Morris to represent Innovative (along with the MN Vikings) for the $10,000 gift to Morris Schools and their football program. #wow Julie Novak Thank you for all of your hard work and patience as we pulled together the order for RMS! You did a great job!!

#wow Sarah Parrish for taking care of some last minute furniture install changes so the customer would have their breakroom ready to go on time!

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SALVATION ARMY BELL RINGING

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MOVEMBER

Winner: Jim Martin

#wow DeAnn Player - For the terrific job she did at the Holiday corporate offices, explaining the website to new users, and introducing herself to the group. You put everyone at ease right away DeAnn, and answered questions well. Thank you for taking time to do this!

#wow Bryan Stark - For taking the initiative and delivering the customer’s order to their new address when the order showed their old address. You are a rock star! Thank you!! #expectresponse #expectrelief

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ST. PATRICK’S DAY PARTY

#wow Kay Edmondson - Thank you for always making sure the Burnsville breakroom is stocked up! We all really appreciate it!!

#wow Ann Dalhoff and Joleen Davis for consistently helping out. You are both very positive and proactive and it helps me out 72 so much! Thank you for all you do!

#wow Roberto Gomez - You went to a customer 3 days in a row for a pick-up that they weren’t able to locate. You also returned a gift basket that you received by trying to make the pick-up. Thanks for your patience and flexibility. #expectrelief

#wow Carmen Chastek for stepping right in and taking care of things. Fantastic work, especially when not knowing many of the specifics of the projects yet!!

#wow CJ Carr - Thanks for the super quick work updating my computer and switching me back to an iPhone. He took extra time to make sure I was using best practices and setting things up to be more productive. Thanks much!

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FOLLOWING OUR HOMETOWN TEAMS

74 Batting Practice: Steve Kusz - Be Involved Winner

75 First Pitch: J.R. Deobald - Be Involved Winner

““ I like it when people have fun at work. It makes everyone do a better job and I think our customers can tell that we like the people we work with. -ANDREW LEDDICK

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VALENTINE’S DAY

#wow Kelly Berry - Thank you, thank you so much for going an hour out of your way, past your home to deliver product to a customer! I really appreciate you taking the extra time and saving the company money.

Thanks to Tony Betsinger for communicating this to me and making sure the delivery was taken care of too!

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EMPLOYEES OF THE MONTH #wow Tony Betsinger - Anything I need for the customer

#wow Debbie Garner for getting

(internal or external), Tony always seems to make it

a 'lost' order expedited for a

happen! I can always call on him (even at 6pm) and

customer. She called the vendor,

poof...done!!! He always goes above and beyond and I

explained the situation and they

could never do my job as well without him! You’re the

are running the job again at no

stuff Tony Betsinger.

charge. Be Honest and Humble.

#wow Mike Ferrell - Our customer

#wow Lauren Richards - A big

#wow Melissa Hoiberg For

is very appreciative of his service!

thanks for creating awesome

teaching Denise and I Xrefs

“He is so personable and always

artwork for Simon Says Give

in Auto CAD. This is a time

calls me by name” Thanks Mike!!

in a rush situation (of course)!

saver and makes our lives

Customer was so happy and

so much easier. A great

the order is in! 1000 full color

example of LTG!

#wow DeAnn Player for the terrific

donation banks will be at all

job she did at the Holiday corporate

TCF's! #greatjob

offices explaining the website to new users, and introducing herself to the group. You put everyone at ease right away DeAnn, and answered questions well. Thank you for taking time to do this!

#wow Michael Brisson for getting us a shelf dedicated to Employee & Will-Call orders.

He put this shelf right outside the double warehouse doors. This is AMAZING for us!!!!!

Thank you so much Mike! :)

#wow to Raina Wendt - Amazing response from Raina on helping a customer consolidate their location lists. I called the customer as soon as I could and she said Raina had already figured out the best option.

#wow Tammy Lee - We had an indecisive customer

#wow Thanks to Ann Dalhoff

regarding invoicing. We

#wow to Tucker Coborn - #wow to

for having a great idea that

changed it 3 times in the

Tucker Coborn for agreeing to start our

helped us solve a confusing

system, and it was wrong.

cars every day this winter!

paper subbing issue today.

I changed the account and Tammy was able to recreate last months summary

#wow - "Shannon Marek is

#wow Amy Beasley - JoAnn Miller from the State of MN Deed sent this

to meet their needs! Thank

AWESOME!!! Shannon is professional,

78 today, “Loved working with her- very perceptive, friendly, a great e-mail

you for the quick response.

courteous, and efficient. It was a

customer service experience!” Thank you Amy.

The customer was thrilled!!

pleasure dealing with her."

JANUARY - Mike Brisson

FEBRUARY - Raina Wendt

MARCH - DeAnn Player

#wow Mike Brisson deserves a big thank

#wow Raina Wendt for taking on a

#wow Deann Player - She’s a HUGE asset

you. He accepted some MIT inventory into

project for CPC so we can provide them

to the sales team, from development of our

the St Paul warehouse for management

the quarterly reporting they have asked

new sales onboarding curriculum, to pulling

and did an outstanding job preparing it for

for. It was a HUGE time savings for me!!

together the finer details of sales meetings.

resale. Mike did it all!!!!!!!!!!

#expectrelief #expectreduction

On behalf of the entire sales team – thank you for what you do!

#wow Mike Brisson - Had a review meeting

#wow Raina Wendt - Thank you for a

with AMRG at the end of July and got great

business review for a customer who let

#wow Deann Player for being so quick

comments on how well Mike and Mike run

the buyer go and wanted to see thee

helping me with a customer’s request while I

the AMRG distribution program and how

information as soon as possible. Raina had

entered their order. You rock!

clean and organized the warehouse is. As a

the business review ready immediately and

#expectrelief

result the inventory went totally smooth and

I was able to see them 2 hours after they

without a hitch! Thanks guys for doing an

called. Thank you Raina.

Incredible job!

#wow Deann Player - Thank you for putting up with all my questions and accounts!

#wow Raina Wendt for quickly adding

Expect Response is a huge understatement

#wow Mike Brisson for helping sort out a

a new Ohio location for Ability Network,

when working with you!

messy inventory situation for a customer-

they are on a big growth spurt, and really

Thank you!

appreciate our quick turnaround !!

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APRIL - Tony Betsinger

MAY - Debbie Garner

JUNE - Mike Ferrell

Double #wow to Tony Betsinger for going

#wow to my girl Debbie Garner - Rush

#wow Mike Ferrell - Thank you for

dumpster diving for me. The furniture

order yet again for new customer in Promo,

continuing to bring in your route notes to be

installer had put my broken credenza in the

who forgot to order an important piece for

added to the system. I know it is helpful to

dumpster and I had forgotten to clean out

their trade show booth and Deb got the

any other driver helping with your route and

one of the drawers. He dove right in and

order moving so fast that it shipped to AZ

provides relief to both our drivers and the

retrieved my items! Thank you Tony!!

in record time! #awesomejob

customers!

#wow Tony Betsinger for his willingness to

#wow Debbie Garner for helping with a

#wow Mike Ferrell for helping me out with

work through a delivery challenge and make

promo order. She took ownership, and

my route this morning after I got a flat tire

it right for the customer. Thank you.

made decisions on the spot that made the

and offering to take more than I initially had

customer extremely happy. She did what

thought to give him. Thanks again, Mike!

#wow Tony Betsinger - Recently, I

she had to for the customer. Thanks Debbie

approached Tony on an opportunity in

for all of your hard work!

Wausau that required desktop delivery.

#wow Mike Ferrell - Thank you for making your Jambalaya for the party yesterday! I

Tony evaluated some options and after

#wow Debbie Garner - Debbie got a huge

hope you know that you now have to bring

looking at the cost, turned this into a win

compliment from CBIZ.... they are the best

that to every pot luck we have!

for 80 Innovative and the customer. Your

to deal with and they always follow up and

partnership is very much appreciated!

get everything to them on time!!!!

JULY - Melissa Hoiberg

AUGUST - Shannon Marek

AUGUST - Lauren Richards

#wow Melissa Hoiberg - No matter how

#wow Shannon Marek - I called a customer

#wow Lauren Richards for putting together

busy she is or how many projects she’s

back looking for a rush order on moving

the new Innovative U passports! They look

juggling. Melissa always comes through

boxes (didn’t even know that was possible)

amazing and will be a great addition to

in front of the customer. Thanks again for

and she said Shannon had already helped

the program. You are so creative and you

another job well done.

her and loved the service! #expectrelief

do it all with a smile on your face!! Love it! #expectrelief #inspiresmiles

#wow Melissa Hoiberg for your fabulous

#wow “Shannon Marek is AWESOME!!!

design work over the past year on the first 2

Shannon is professional, courteous, and

#wow Lauren Richards - I love Lauren’s

phases of Sun Country. You did an amazing

efficient. It was a pleasure dealing with her.”

quotes at the bottom of Friday Newswires!!!

#wow Shannon Marek - “Shannon is very

#wow Lauren Richards for jumping right

quick with an immediate response and fast

in to help plan our UMAPP Promo Holiday

#wow Melissa Hoiberg for outstanding

turn around to my special requests. She is

showcase. She started working on this

work on a very difficult and time sensitive

very upbeat and a bright spot in my day.”

a couple weeks ago and is an integral

project. Attention to detail and hard work

Talk about Expect Response and Expect

part in the planning and communication.

are greatly appreciated. Fantastic job from

Relief!! Way to go Shannon, Thank you!

It’d be so much harder if we didn’t have

job along with managing your other large projects. Thank You!!

beginning to end.

her. Lauren thank you for #expectrelief #justcommunicate #ownit

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SEPTEMBER - Amy Beasley

OCTOBER - Ann Dalhoff

NOVEMBER - Tammy Lee

#wow Amy Beasley - We had an account

#wow Ann Dalhoff for being so thorough

#wow Tammy Lee - Tammy is rocking it

set up incorrectly and no sales tax was

in setting up a customer in Ariba and their

with our customers as I have had several

charged on any of their orders. Amy went

punchout. She is working closely with the

emails in the last few months! Today Amy

through and figured the tax on every order

customer and their team, and doing test

from Red Lake Nation said “ Tammy Lee

and sent the customer invoices just for the

after test to make sure when we go live that

has always been great to work with” and

sales tax. What a relief!! Thank you Amy!

there are no hiccups. Thank you Ann!!

in the subject line said ‘Excellent Service from Tammy Lee’. Expect Response, Expect

#wow Amy Beasley for helping with a

#wow Ann Dalhoff deserves recognition for

report that looked like an image. I couldn’t

her hustle in getting punchouts live for the

do anything with it and she made it into

State of South Dakota in next to no time.

#wow Tammy Lee - Thank you Tammy

an excel doc. This may have been an easy

They knew it was a tall order asking us to

for always answering when I call about

task for you, but it is WAY appreciated!!! I

be live in just over a week with two different

something. And always taking care of what

just finally finished and I’d still be at it if it

punchouts and Ann Dalhoff led the charge

needs to be done right away.

weren’t for you! :) #expectrelief

to pull it off. We made the buyer look good, the Innovative way - Expect Response!

#wow Amy Beasley who continuously goes

#wow to Tammy Lee for staying on top of all the Sales Tax certificates for us!! You

above and beyond to make sure things are

#wow Ann Dalhoff - I can’t thank you

consistent and always correct.

enough. You are a dream to work with.

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Relief, Expect Reduction. Thank you Tammy!

ROCK!! :-)

DECEMBER - Tucker Coborm

EMPLOYEE OF THE YEAR - ANN DALHOFF

#wow Tucker Coborn - Each week a list

#wow Ann Dalhoff - What can I say, you are amazing! All of the work and planning that goes

of all open furniture orders (by studio) is

into an acquisition is an incredible task and to get it all organized and completed in four weeks

sent to each FAC. The FAC then scour the

so we can get them running on our system is out-of-this-world! Everything that goes through

report looking for things that can be billed,

Innovative is touched by the IT department and you and your team are outstanding. Every day

purchase orders past the estimated ship

I am in awe of the awesome attitude that you have even though I know that you have more

date or sales orders past the install date and

work than I could possibly fathom. Thank you for all that you do for me, other employees, the

then they attempt to solve the issue. Not

company and the customers. :)

4 minutes after I sent this out Tucker was responding with several answers....way to

#wow Ann Dalhoff for her diligent search to find and eliminate an old form in Playbook!

go Tucker! Attacking the problem head on.

Your awesome effort displayed both Expect Response and Expect Relief to an in-house user!

Thanks for your hard work!

#waytogo Thank you!

#wow Tucker Coborn for your efficient

#wow Ann Dalhoff - We had a very large purchase order that was not received correctly to

support and for always keeping things in

match the invoice amount and got “stuck� in the system. Ann worked her usual magic, un-

perspective and on track in the organized

received the whole purchase order (all 594 lines), re-received by invoice which took HOURS.

chaos that can happen in the world of

Ann even posted this invoice into accounts payable to be sure I could move forward with the

furniture. You are amazing! Thanks for all

other invoices. Thank you Ann for always going the extra mile. You are a joy to work with.

you do!

Expect RESPONSE!

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2017 CATALOG THEME

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Andrew Deters

Laura Burgess

CJ Carr

John Pitzen

Leah Halvorson

Ryan Burgwald

Sarah Parrish

Debbie Garner

Our theme for the year is “Clued In”, and we thought we’d have a little fun with the concept of “office crimes”. Play along and you could win a prize!

cluedin.innovativeos.com

We’ve all experienced it: your tasty lunch vanishes from the breakroom fridge or your favorite pen is borrowed and never returned.

Let’s throw a spotlight on these nefarious activities, and try to catch our Clued In characters in the act. Do you have what it takes to solve the crime?

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