Indiana Nursery & Landscape Association, November/December 2021

Page 1

The Official Publication of the Indiana Nursery and Landscape Association

Indiana Nursery & Landscape News Volume 81 • Issue 6

November/December 2021

COVER: INLA Award of Excellence 2020 Winner for Residential Landscape Design/Build Over $50,000 — Calvin Landscape

EDUCATION & TRAINING ISSUE Fall Enrollment in University Hort Programs Integrating IAH Certification Into Your Employee Training Program Labor of Love: The History of the IAH Program Member Profile: Mulder Maintenance & Service, LLC

Preliminary details pages 14-15! FOLLOW US!



Indiana Nursery & Landscape News Volume 81 • Issue 6 November/December 2021

Contents Education & Training Issue EDUCATION 18 Fall Enrollment in University Hort Programs

Indiana Nursery and Landscape News is the official publication of the Indiana Nursery and Landscape Association, Inc. (INLA) and is published bimonthly. Indiana Nursery and Landscape Association 7915 S. Emerson Ave., Suite 247 Indianapolis, IN 46237 Phone: 317-889-2382 Toll Free: 800-443-7336 PUBLISHER Rick Haggard, Executive Director, INLA 765-366-4994 • EDITOR AND AD SALES Mary Breidenbach, Cumulus Design 317-757-8634 •


BUSINESS 20 Integrating IAH Certification Into Your Employee Training Program + FAQs of IAH COMMUNITY 22 Labor of Love: The History of the IAH Program 22 IAH Updates in the Works 23 Member Profile: Mulder Maintenance & Service


Advertising Rates: Media Kit available online at

Plus More! Copy Deadline: First of the month preceding the month of the issue. Reprint permission granted if source is indicated. Views expressed in articles or editorials do not necessarily reflect the views and opinions of the association or its directors, but are those of the writer. Trade names used in articles are for identification only. No discrimination is intended toward similar products and the INLA does not endorse the use of the products mentioned. Subscriptions: Included with membership to the INLA. Nonmembers: $36.00 per year (six issues per year). For questions regarding subscriptions, please call INLA at 317-889-2382.

Cover Photo: Private Residence, Zionsville, Indiana Photo courtesy Calvin Landscape Enter your project in next year’s Awards of Exccellence program. Submissions due December 1, 2021.


President’s Message


Executive Director’s Message

6 Calendar INLA News 8

Purdue HLA Professor Awarded Distinguished Fellowship

New & Returning INLA Members


2021 INEF Scholarship Winner and Donation Recipients


12 IOMA Golf Outing 2021 Two INLA Member Companies Wiin at HNA 2021! 14

Indiana Green Expo Preview


IDNR Spotlight: Spotted Lanternfly in Indiana

Certification and Education 24

George Brenn’s IAH Study Guide




Toolbox Talks: Workplace Stress (in English and Spanish)


Advertiser List, Classified Ads



Fall is a great time to reflect on your company’s performance throughout the year. By this time, our crews are producing at a high level, client demands have decreased, and cash flow has increased. Day-to-day pressures are reduced and gives us time to review the year. My executive team, consisting of my Director of Services and three of our managers, has come up with a list of areas we need to improve. These areas of improvement include, but aren’t Dean Ricci limited to: sales efficiency, personnel development, and inventory management. With this list we break down into teams which we name designated task force (DTF). The DTF formulates a plan to correct the problems and report it back to the executive team for approval. From there they execute the plan according to the timetable and budget proposed. This process allows us to divide and conquer projects in the shortest amount of time before next season. We have found solutions to these problems using the resources below: 1. Consultants (Proof Management, ProGro, and Out of the Box Technology) 2. Trade shows such as GIE (Green Industry Expo in Louisville) and IGE (Indiana Green Expo) 3. Vendors educational opportunities 4. Indiana Accredited Horticulturist Program — excellent for employee development 5. Networking with other contractors Answers come in many forms and combinations. Planning the road to improvement is the first step to becoming better at your business and your trade. Executing these planned action steps will ultimately payoff in higher profits, better employee retention, and less stress in the upcoming year. This in turn will make work life more enjoyable for everyone. Dean Ricci INLA President

JANUARY 24–26, 2022 Indiana’s largest, most comprehensive green industry event of the year!

Education: January 24–26 Trade Show: January 25–26

• Educational workshops • Over 100 seminars • Earn CCHs/CEUs • Plus 2-day trade show!

Education program, trade show, hotel info, registration visit: 2

Dean Ricci, President Ricci’s Landscape Management, Inc. 502 Norbeh Drive, Hebron, IN 46341 219-996-2682; Fax 219-996-2680 Gabriel Gluesenkamp, President-Elect Designscape Horticultural Services 2877 S. TC Steele Road Nashville, IN 47448-9584 812-988-8900; Fax 812-988-2639 Shaun Yeary, Vice President Greendell Landscape Solutions 749 West State Road 42 Mooresville, IN 46158 317-996-2826; Fax 317-996-2032 Dave LaFara, Past-President David LaFara Hardscape Services 9920 Ash Lane Co Rd 375 N Paragon, IN 46166 765-537-2512 • Rick Haggard, Executive Director & Publisher 7915 S. Emerson Ave., #247 Indianapolis, IN 46032 Office: 800-443-7336 or 317-889-2382 Cell: 765-366-4994 •


Please join us IN PERSON at the

at Indiana Convention Center Indianapolis, Indiana

2021 INLA Officers


Erick Brehob (2023) Brehob Nursery • 317-783-3233 Kyle Daniel — Purdue University 765-494-7621 • Jill Glover (2023) Schneider Nursery • 812-522-4068 Mark O’Brien (2022) Cardno • 574-586-2412 Kevin Van Sessen (2021) Blade Cutters, LLC. • 219-661-8206 Bob Wasson (2022) Wasson Nursery and Garden Center 765-759-9000 • Kent Wilhelmus (2021) Second Nature Landscape Management 812-483-7817 •


Landscaping and Nursery

Snow Removal

Tree Care

Building and Property Maintenance

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Rick Haggard

Hello Friends — It is time to kick your feet up enjoy this edition of my Executive Director letter which will focus on the education and training arena.

First thing: Please block out January 24-26, 2022 on your calendar for the 2022 IGE Indiana Green Expo (IGE) being held at the Indiana Convention Center. This is an inperson event, offering much needed CCH’s (continuing certification hours) for pesticide licensing as well IAH CEU’s (continuing education units). The first day on January 24 will offer a variety of workshops. January 25 – 26 will host general educational tracks as well as the trade show. While at the trade show be sure to check out the New Product Showcase area. If any vendors have a product they would like to showcase that was released in 2021 or will be released in 2022, please contact me for more information. You must have a booth exhibiting at the trade show to be eligible to display a free New Product

Growing High Quality Plants, People, and Relationships

Serving Garden Centers & Landscape Professionals Since 1978

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Showcase item(s). Please see IGE preview on pages 14-15. Regarding the IGE, the first time I was offered to attend the INLA’s winter educational show it was 1978 while working for Hobbs Nursery. It was like receiving a Christmas gift early from my extended family. The reason it meant so much to me personally, is that it felt like the company was willing to invest in me, because they considered me enough of a valuable asset, to further my horticultural knowledge and broaden my exposure to other areas within the green industry. How many of your employees would you like to invest a few dollars, towards retaining and training certain employees and renew their interest within your company? Secondly, I am very excited to hear that both Vincennes and Purdue have some updated/new programs instituted to gain more cross-over interest in the horticulture and landscape arena. Both schools share their program’s news on page 18. Next on my list was a little reflection on a couple of phrases/quotes I heard possibly much too late in my career. But after dealing with all the COVID-19 issues of last year and in some respects still are, I’ve found many owners, managers, sales personnel, office staff, and employees, needing to at times relieve their stress and talk candidly from being in the working environment forever it seems. The phrase/quote I am referring to is “The biggest communication problem is we do not listen to understand, we listen to reply.” This led me to another one “I heard what you said, but I did not listen to what you said.” Regarding the first quote, many of us are prepared to give an answer at the earliest opportunity possible, when at times the person/customer/ employee just wanted you to understand the issue. The second quote may be important to remember when a person might come to you because they trust in confiding a circumstance to you personally, and respect any assistance and understanding you might offer. By listening to the tone of their voice, their body movements, either looking directly at you or glancing away, we can all do better. Next, I want to let everyone know how appreciative I am that our industry is going


strong, except for the need of employees in many cases. I feel that many outside of our profession, did not really appreciate the creativity and beauty landscaping creates as well as ambience of enjoying their own home. Now many of them “get the picture” and a staycation is just as much fun everyday. Please be sure to checkout this year’s INEF Scholarship winner, Rachel Zelt on page 10. In addition to the scholarship, INEF made two institutional donations that went to FFA Leadership Center in Trafalgar, Indiana and the IAH Certification Program. Details of the donation are in the article. Also, the final results are in for the INEF 2021 fundraiser at the summer meeting in Crown Point. It brought in a record sum of a little over $16,300 for an individual event. Kevin Van Sessen, Dean Ricci, Wayne Gruber, and many other volunteers played a vital role in this fundraiser. Due to COVID not allowing an auction for the 2021 IGE, this will enable over $12,000 to go towards scholarships or other educational facilities in 2022. A problem due to a variety of factors I keep hearing appears to be that there are several shortages in our industry — shortage in supplies or getting materials shipped in a short “just in time” window. Many have tried other alternatives in arranging shipments. Let me know if this is the case. Without going into details, I know some people. Lastly, I wish Jim Kenny, Tom McGee, and Mark Goss of Price Nurseries all the best in their future endeavors of retirement. Tom served as INLA’s president in 1994 and Jim served from 2003-2004 as president. I received two boxes of IAN/INLA history that Price Nurseries had preserved. One of those being a 1985 film “A Time to Design”, narrated by Chris Schenkel of ABC Wide World of Sports fame. The INLA was able to have this “reel-to-reel” film transferred to a flash drive. We plan on having this play during the INLA Annual Meeting and Reception on January 25, 2022 during the upcoming Indiana Green Expo. I hope to have one available for next year’s active dues renewal, for each new or renewing member at no charge. Keep It Green, Rick Haggard, INLA Executive Director or cell: 765-366-4994

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CALENDAR Visit for updates and new event listings.

November 2021 15

Your premiere landscape supply store in central Indiana. Choose from an extensive supply of products at any of our three locations NORTH INDY 4931 Robison Road Indianapolis, IN 46268 (317) 228-4900 SOUTH INDY 5202 S. Harding Street Indianapolis, IN 46217 (317) 782-8600

2021 Virtual MRTF Turf and Landscape Seminar Virtual event • Three On-Demand Events Offered — Golf, Lawn Care, and Landscape. Each of three programs contain presentations that range from 15 to 60 minutes, CCH-earning videos delivered by Purdue faculty and staff. Seminar videos available from November 15 – December 15th. CCHs Available: 2 (3), 3A (4), 3B (7), 5 (1), 6 (4), RT (4)

16 & 18 Fall Athletics Field & Grounds Manager’s Workshop 2021 Nov 16: Plymouth, IN • Swan Lake Golf Resort Nov 18: Nashville, IN • Salt Creek Golf Resort CCHs Available: 2 (1), 3A (2), 3B (4), 5 (1), 6 (1), 7A (2), 8 (1), RT (4)

December 2021 1

INLA Award of Excellence submissions due Submission form and more information:


Virtual MRTF 2021 Herbicide Workshop Virtual event • In-person workshops also available, see below. Eight different 30-90 minute, CCH-earning professional quality video presentations delivered by Purdue faculty and staff. CCHs available: 3A (6), 3B (7), 6 (6), RT (4)

9 & 10 MRTF 2021 Herbicide Workshop (in-person events) Dec 9: Fort Wayne, IN • Holiday Inn Fort Wayne Dec 10: Indianapolis, IN • Fort Harrison State Park Inn CCHs available: 3A (6), 3B (7), 6 (6), RT (4) 15 IPLLA / IICC 2021 Winter Workshop Danville, IN • Hendricks County Fairgrounds & Conference Center A technically oriented program. Complete schedule at website.

January 2021 24–26

NOBLESVILLE 1893 S. 8th Street Noblesville, IN 46060 (317) 774-7100

Educational Program: January 24–26, 2022 Trade Show: January 25–26, 2022 Indiana Convention Center, Indianapolis, IN

The IGE returns! Once again this in person event offers educational workshops, and seminars with multiple CCHs/CEUs available, along with the largest green industry trade show in the state. Presented by the Midwest Regional Turf Foundation and the Indiana Nursery & Landscape Association.

Call for a quote!

Registration opens in November! Visit

Please join us IN PERSON at IGE 2022!




ICPI Live Webinars (Free to ICPI members) ICPI is now offering its live, scheduled webinars free to all members who pre-register! For those members renewing certification this year, this is an opportunity to earn your CE for free (a $400 value). Learn more about live webinars at the website: upcoming-live-webinars. On-demand webinars are priced at $50 for nonmembers, $40 for informational members, $35 for affiliate members, and $30 for voting members. DECEMBER 12/2/21: Tech Spec 17: Bedding Sand Selection for ICPs in Vehicular Applications – Robert Bowers, P.Eng., ICPI 12/14/21: Using Slabs in Vehicular Applications – Bryan Horr, P.E., ICPI 12/16/21: Comparison of PICP Systems to Other Stormwater Solutions (including Pervious Concrete and Porous Asphalt) – David Smith, ICPI




Purdue HLA Professor Awarded Distinguished Fellowship Emma Ea Ambrose, Purdue Ag Communication / Reprinted with permission

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Aaron Patton, professor and associate head of horticulture and landscape architecture (HLA) at Purdue University, was recently awarded a fellowship by the American Society of Agronomy (ASA). Fellow is the highest honor conferred by the ASA and recognizes Patton’s contributions in agronomy through Extension and research. Patton develops and delivers educational material for the turf grass industry throughout the Midwest including the Indiana Green Expo. His involvement in cutting-edge turf grass science allows Patton to deliver the most up-todate materials to industry partners. Aaron Patton, HLA Professor, “Aaron is actively engaged in the turf grass science Purdue University and the turf weed science communities. He has established a research program that focuses on the challenging and necessary issues of reducing inputs and environmental risks while improving turf quality and health,” Linda Prokopy, HLA professor and department head, said. “The research he conducts is relevant, novel, needed and beneficial to his large Extension audience. Our department and turf grass professionals in Indiana are very fortunate to benefit from his expertise.” Patton also serves as executive director of the Midwest Regional Turf Foundation (MRTF), which he runs in conjunction with his colleague and HLA professor Cale Bigelow. Together, they oversee MRTF and fulfill its mission to support turf grass research and education through a variety of outlets at Purdue. Currently, Patton’s research program has three main facets: weed ecology and control, how turf grass management impacts soil and plant health, and adapting novel zoysiagrass germplasm for use in the Midwest. The theme connecting these three areas is a commitment to reducing environmental inputs without sacrificing turf grass quality. Patton’s contributions have benefited the turf grass industry and also helped mold the next generation of turf scientists.

New and Returning INLA Members ACTIVE MEMBERS:

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2021 INEF Scholarship Winner and Donation Recipients Indiana Nursery Endowment Fund Report 2021


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The Indiana Nursery and Landscape Association (INLA), on behalf of the Indiana Nursery Endowment Fund (INEF), which is commonly referred to as the INLA Scholarship wishes to congratulate our three recipients. Rachel Zelt from Monroeville, Indiana as the individual scholarship winner and two donation recipients — the Indiana FFA Leadership Center and the Indiana Accredited Horticulturist (IAH) program.

Rachel Zelt This year’s winner of the INEF $6,000 scholarship graduated from Heritage Jr/Sr High School in Monroeville and currently attends Purdue University’s Landscape Architecture program. Rachel received $3,000 for her freshman year and will receive the remaining $3,000 her sophomore year. After receiving the news, Rachel sent a personal note of appreciation to the INLA/INEF. Rachel graduated from Heritage Jr/Sr High School with a grade point average of 4.314 on a cumulative 4.0 scale. Her class rank was 1 out of 130. Another thing that stood out on her application was the number of high school credits she earned (53) and an SAT score of over 1300! Needless to say, her academic easily qualified her to be considered, but after delving into her activities, involvements, and awards, it was easy to see that she will become a true leader/mentor in our industry. She was an FFA member during all four years of high school and received numerous awards in various Career Development Events (CDE), as well as volunteered for her church, community, school events, and the FFA. In her personal note on the application, she shared that over the past few years she had grown towards the horticulture and landscape field, so much so that in September 2020, this was going to be her college career choice. She also shared that having lived and worked on the family farm enabled her to appreciate the value of hard work. And summarized her future aspirations in the field in the last remarks of her application as, “I hope to be able to help the environment through improving the ways we use nature and the space around us — in cities, small towns, and rural communities.” I truly hope that she is able to attend our INLA Annual meeting and Awards on January 25, 2022 at the Indiana Convention Center to receive her plaque and for many in our industry to get acquainted with her. FFA Leadership Center Also receiving INEF monies was the Indiana FFA Leadership Center in Trafalgar, Indiana. Joe Ramey, formerly of Central Nine, is now the executive director of the Leadership Center and expressed his sincerest gratitude to receive the $4,000 donation. Joe wanted to let everyone know when you have that size of a facility, it takes a lot of volunteers and donations to help keep the facility operational. COVID took away almost all events for 2020 and in 2021 experienced limited amount of attendance. If anyone wishes to “help out” in way of hands-on labor or donations via equipment or monies, please contact Joe via email or call the center at 317-878-5464. Indiana Accredited Horticulturist (IAH The other and final recipient of INEF monies was the Indiana Accredited Horticulturist (IAH) certification program to assist in a planned updating to the current IAH educational training manual. The $4,500 donation along with monies set aside in the INLA budget enables the IAH committee to move forward with a more complete update, instead of a piece meal approach. The IAH is seen by many as one of the most comprehensive educational manuals and certifications in the Midwest. Even now, it is the only horticultural certification approved in the state of Indiana. If anyone needs more info, please feel free to contact me, or call 317-889-2382. The INLA cannot express their gratitude to the INEF Board for this generous donation. (To learn more about the IAH and how it’s used in company training programs, see our feature article on page 20.)





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Indiana Outdoor Management Alliance Golf Outing 2021 Rick Haggard, INLA Executive Director The golf outing of former Green Industry Alliance, now rebranded as the Indiana Outdoor Management Alliance (IOMA), took place on October 28, 2021 at Twin Lakes Golf Club. Twin Lakes, which became the location of this annual event in 2012, is located on the northwest side of Indianapolis (3200 West 96th Street) and is a private 18-hole, 7000-yard golf course surrounded by the Shelborne Greene subdivision. While our original date of October 7, 2021 was rained out — actually postponed due to inaccurate weather forecasting, as well as concern by the 1.5" of rain received the night before and earlier that morning at the course — we rescheduled the event to take place on October 28. Back story on the rain date: Twin Lakes has always offered the group a rain date, and in April 2021 I chose 1st Place Team: Indianapolis Landscape Association (ILA): (L-R) October 21, 2021 to be the rain date. Come to find out the National GIE/HNA Joshua Brown, Travis Tetrault, Brian Franco, and Rick Hughes show in Louisville, Kentucky was October 19-22. Therefore I added another week to the rain date — making it October 28, 2021. Well, as the say in show business, “the show must go on.” We did just that on October 28th with rain in the forecast once again. Because the rain wasn’t going to start until the afternoon, the course was shortened to 6000 yard gold tee, instead of the regular 6500 yard white tees this group normally plays from. Most teams that participated got in 5-7 holes. Once the downpour started, play was stopped and the winning team was the Indianapolis Landscape Association (ILA), pictured above. Joshua Brown, Travis Tetrault, Brian Franco, and Rick Hughes each received $100 gift certificates to use in the Pro Shop. Second Place was the INLA team of Kevin Van Sessen, David LaFara, Bob Wasson, and Dean Ricci who each received gift certificates of $50. Please note how wet Dave’s jacket and Dean’s pants were! Third place was The Corydon Group consisting of Chris Gibson, Steve Wolff, Johnathan Wales, and Cameron Carter who each received $25 gift certificates. This event continues to grow every year. It helps offset the costs of making sure our industry has a voice in Indiana legislative issues. Please contact Rick Haggard if you would like to become an individual, affiliate, associate, or regular member of IOMA. Email or call (765) 366-4994.

2nd Place Team: Indiana Nursery & Landscape Association: (L-R) Kevin Van Sessen, David LaFara, Bob Wasson, Dean Ricci

Two INLA Member Companies Received 2021 HNA Awards At the Hardscape North America 2021 show in Louisville, Kentuckyin October, two INLA member companies received Honorable Mention Awards for their project entries to the 2021 Hardscape North America Awards. Congratulations to Calvin Landscape, LLC and Property Pros Land Management, LLC! We’re proud to have you as members of the INLA and the green industry!

Calvin Landscape won in the Concrete Paver Category – Residential (size less than 3,000 sf ) for their project, Girvan Pool Project (pictured above).

Property Pros Land Management won in the Segmental Retaining Walls Category – Residential for their project, Next-Level Retreat (pictured above).

For a list of all the winners: 12












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JANUARY 24–26, 2022 at Indiana Convention Center in Indianapolis

EDUCATION: January 24-26 Educational Program and Trade Show

8 Workshops • 16 Tracks + Spanish Track CCHs/CEUs available • IAH certification

TRADE SHOW: January 25-26

Indiana’s largest, most comprehensive green industry event!

Over 150 exhibitors • Live demos New Product Showcase • Silent Auction

AWARD RECEPTIONS: January 25 Join MRTF and INLA for their individual social gatherings in the evening.

Plan your Expo! For complete schedule, event details, hotel info, and registration visit:


The Indiana Green Expo is presented in partnership by the Indiana Nursery and Landscape Association and the Midwest Regional Turf Foundation.





CONFERENCE HOTEL Plan to stay at the IGE conference hotel, the The Westin Indianapolis, to be nearest the action. Take advantage of the convenient skywalk that links the hotel to the to the Indiana Convention Center as well as our special IGE room rates.

The Westin Indianapolis 241 W. Washington St, Indianapolis, IN 46204

317-262-8100 • IGE Room Block with special rate available from January 24-25, 2022.

Workshops are on January 24, 2022 and general education and trade show is on January 25 & 26, 2022.

• Rate: $135 single or double plus

estimated taxes of 17%; early departure fees may apply

• Reservations are available online at: INgreenexpo22 • If contacting the hotel directly, ask for the “Indiana Green Expo rate.” • Reservation Deadline for room block: 5:00 pm, December 30, 2021.

Complete educational program, event schedule, and registration available online November 2021 at


(as of 11/2/21)

Acorn Farms Advanced Turf Solutions, Inc. / Steel Green Mfg Ag Nutrition Automatic Supply Blue Grass Farms of Indiana Bowling Nursery Brehob Nurseries LLC Co-Alliance Cooperative, Inc Corteva Agriscience Eason Horticultural Resources Estes Material Sales Inc Finn All Seasons Forrest Keeling Nursery Greendell / Musselman Landscape Solutions Greenleaf Nursery Company Harrell’s LLC Helena Agri-Enterprises Herman Losely & Son, Inc. Home Nursery Hortech Hortica, a brand of the Sentry Insurance Group IDNR Div of Entomology & Plant Pathology Indiana Irrigation Co. Indiana Professional Lawn & Landscape Assoc. Indiana Nursery & Landscape Assoc. J. Frank Schmidt & Son Co.

Kankakee Nursery Co. Mid-State Truck Equipment Midwest Groundcovers Millcreek Gardens LLC MJ Schuetz Insurance Serivces, Inc Natorps Nursery Northland Farms LLC PBI - Gordon Perennials Plus Proven Winners®, ColorChoice® Purdue Plant and Pest Diagnostic Lab Reading Rock, Inc Reynolds Farm Equipment Seal Smart LLC Service First Processing SiteOne Landscape Supply Techo-Bloc Tenbarge Seed & Turfgrass Supplies Tiffany Lawn & Garden Supply Townsend Arborcare Twixwood Nursery Vermeer Midwest Walters Gardens / THS West Side Tractor Sales Woody Warehouse Nursery, Inc TRADE SHOW HOURS

Indiana Convention Center — Hall D Tuesday, January 25 10:00 am – 5:00 pm

Wednesday, January 26 9:00 am – 1:00 pm

ADDITIONAL ACTIVITIES AT IGE 2022 Beyond the education and Trade Show be sure to check out these events.

New Product Showcase – January 25 & 26 during trade show hours • Indiana Convention Center, Hall D

MRTF Awards Ceremony – January 25 5:00 pm – 7:00 pm • Indiana Convention Center

INLA Scholarship Silent Auction– January 25 10:00 am – 4:00 pm • Indiana Convention Center, Hall D

INLA Annual Meeting and Awards Reception– January 25 5:00 pm – 7:00 pm • Indiana Convention Center

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Spotted Lanternfly in Indiana Vince Burkle, Indiana Department of Natural Resources, Division of Entomology and Plant Pathology Spotted lanternfly, Lycorma delicatula (SLF) is a planthopper native to Southeast Asia that was first discovered in Berks County, Pennsylvania in 2014. At approximately 1 inch long it is one of the largest planthoppers SLF adult in the world. SLF feeds on trees and shrubs by using its’ straw like mouthparts to suck plant juices which reduces overall plant vigor. As it feeds it excretes large amounts of honeydew which serves as a medium for the growth of sooty mold. Its main host plant is the invasive tree of heaven, Ailanthus altissima, however it will feed on 70+ different kinds of plants including apple, black walnut, grape, hops, maple, peach, poplar and willow. Since its discovery SLF has been found in Delaware, Connecticut, Maryland, New Jersey, Ohio, Pennsylvania, and Virginia. The most recent detection of this pest was in Indiana. On July 9, 2021 a Switzerland County resident noticed a colorful insect on a tree at his home. After taking a few photos and doing a little research he discovered it closely resembled a 4th instar SLF nymph and that it had not yet been detected in Indiana. He sent an email along with the photo to the DNR Division of Entomology and Plant Pathology (DEPP) to report it. A division inspector visited the site on July 12th and was able to collect two 4th instar nymphs from a nearby tree of heaven. The samples were forwarded to a USDA APHIS PPQ identifier in Philadelphia, PA and were identified as SLF. On July 20th several DEPP staff members as well as individuals from USDA APHIS PPQ, the Ohio Department of Agriculture, and inspectors from Kentucky assisted with surveying the area to determine the extent of the infestation. Fourth instar nymphs, a few adults and old egg masses were discovered on several trees on adjacent properties. Large amounts of sooty mold was present on vegetation in the understory, and bees and wasps could be heard buzzing in the canopy, feeding on the honeydew excreted by the insect. After completing a preliminary survey the infestation was determined to be within a 90 acre wooded area owned by three landowners. The woodlot contained several large patches of tree of heaven and quite a 16

bit of black walnut, Juglans nigra. After talking with landowners, it appeared the insect may have been accidentally introduced through movement of infested material from the East Coast. On August 10th, DEPP inspectors began management of the SLF by applying basal bark treatments of Dinotefuran to tree of heaven in the woodlot. Approximately 90 trees were treated and when the site was revisited after two weeks it was evident the treatments were working by the number of dead SLF in the area. On August 26th inspectors returned to the site to continue treating larger trees with Dinotefuran. In addition, they began basal bark spraying smaller tree of heaven (<3” diameter) with Triclopyr to kill them so SLF would be driven to feed on the trees treated with insecticide. Evaluation of the treated trees revealed that both herbicide and insecticide treatments showed a high level of mortality for tree of heaven and SLF. Herbicide treated trees were brown and wilted, and insecticide treated trees had dead SLF around the base. To gain a better understanding of the scope of the problem DEPP participated in multiple conference calls with the Pennsylvania Department of Agriculture (PDA). PDA offered to assist with treatments, and during the week of September 14th two PDA staff members came to Indiana to help with the management efforts. They brought a truck mounted spray rig, backpack sprayers, insecticide, herbicide, and a wealth of knowledge and experience dealing with SLF in Pennsylvania. Basal bark herbicide and insecticide treatments were continued. During treatments inspectors found a single freshly laid egg mass on a tree of heaven inside the core area. SLF adults were also found approximately 500 feet outside of the boundary of the previous delimit survey. DEPP staff members returned to the site on September 27th and 28th to continue basal bark treatments on tree of heaven with Triclopyr and Dinotefuran. Additional survey work across a county road adjacent to the site found SLF was present 850 feet from the closest known location. Yellowing and wilting trees showed that previous herbicide treatments were effective. Evaluation of


Dinotefuran basal bark treatment at woodlot in Switzerland County where the SLF was found. Spotted Lanternfly egg mass. – All photos by Vince Burkle

insecticide treated trees was more difficult because of the lower level population that seemed to exist outside of the core area making it challenging to find dead SLF under the trees. Future plans for the site include: • Visual surveys for SLF lifestages • Deploy sticky bands and newly developed circle traps to further delimit the area • Herbicide and insecticide treatments to continue managing the tree of heaven and SLF populations • Outreach and education to area residents to help them recognize SLF and encourage them to report any sightings If you suspect you may have seen SLF, or any other new pest or pathogen please call the Indiana Department of Natural Resources at 866-NO EXOTIC (866-6639684) or send an email to DEPP@dnr. and describe what you have found. Leave your name, phone number, and detailed information about what you are reporting. By reporting new pest problems you provide an invaluable service to the DNR. About the Author Vince Burkle has been a Nursery Inspector and Compliance Officer for the Indiana Department of Natural Resources DEPP for the last 15 years. He serves 11 counties in northeastern Indiana and manages the state’s survey program. He earned a Bachelor of Science degree from Purdue University in Entomology, and previously worked 10 years as a Landscape Foreman and Lawn Care Manager in the nursery industry.



November/December 2021

Education and Training EDUCATION

18 Fall Enrollment in University Hort Programs BUSINESS

20 Integrating IAH Certification Into Your Employee Training Program + FAQs of IAH COMMUNITY

22 Labor of Love: The History of the IAH Program 22 IAH Updates in the Works 23 Member Profile: Mulder Maintenance & Service


Fall Enrollment in University Hort Programs Update from Vincennes University Jennifer Nettles, Horticulture/Agricultural Coordinator, Vincennes University We have approximately 20 Horticulture students majoring at Vincennes University — 10 of which are first-year students. This year I have noticed an increased interest in landscape design from my new students. Other interests of the Horticulture students this year include Golf Course Management, Floral Arrangement, and Landscape Entrepreneurship. As far as the curriculum, we have recently added a Certification of Program Completion (C.P.C.) in Horticulture Science. This certification includes the first year classes of the Associate Horticulture program in which the students have an opportunity to obtain their Registered Technician pesticide certification. New this year is our Sustainable Foods and Farming Systems degree that transfers to Purdue. The Sustainable Foods and Farming Systems degree will give students the tools and knowledge of small-scale farming. This includes the wise use of inputs including nonchemical pest and soil management. You can study the principles of design and management of integrated small farm systems whether it be organic, low-input, locally produced and marketed, or urban agriculture systems. This science-based curriculum prepares you to pursue a variety of sustainable farming systems programs.

Update from Purdue University Mike Dana, Professor, Horticulture and Landscape Architecture, Purdue University Undergraduate student numbers in the major disciplines offered by the Department of Horticulture and Landscape Architecture at Purdue are climbing. Slowly. Barely. But the overall trend is up! Fluctuations in the number of students in each major, program or concentration occur year to year and even semester to semester. HLA enrollment numbers at the beginning of the 2021 fall semester in August: Major: Horticulture (6 concentrations).......................................56 Conc.: Hort. Production & Marketing.........................31 Conc.: Landscape Contracting & Mgmt.......................2 Conc.: Landscape Design.............................................3 Conc.: Landscape Enterprise Mgmt..............................2 Conc.: Plant Science.....................................................5 Conc.: Public Horticulture..........................................13 Major: Landscape Architecture (2 subsets).................................95 Pre-LA (beginners , mostly true freshmen)..................25 Landscape Architecture (accepted to the program)....70 Major: Sustainable Food & Farming Systems..............................16 Major: Turf Management & Science...........................................22 GRAND TOTAL HLA ENROLLMENT...........................................189



In addition HLA has many new class offering and opportunities for students this year. They include: • New courses to be offered in the realm of DEI (Diversity, Equality, Inclusion) in Agriculture. • Demonstration/teaching greenhouse for Controlled Environment Agriculture (Horticulture). • Purdue Arboretum’s connection with the ambitious campus tree planting effort this and next year (several thousand trees). • The creation, in the Horticulture Building, of an undergraduate Resource Room (sort of a lounge, study area, commons room).


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Integrating IAH Certification Into Your Employee Training Program Member companies share how they utilize INLA’s certification program and why

In our industry, much of employee training happens during the colder, less demanding work months. One program used by many Indiana Nursery and Landscape Association (INLA) members is the Indiana Accredited Horticulturist (IAH) certification program. We asked three companies who each have a large number of IAH certified employees — Allen Landscapes in Highland (20 certified), Niemeyer’s Landscape Supply (8 certified), and Ricci Landscape Management (22 certified) — to share why and how they utilize the program in their employee training programs. If you’re not familiar with the IAH, it’s a program that provides a method of self-study and accreditation for individuals in the green industry. Created with the goal to develop knowledgeable, motivated, professional employees for the landscape nursery industry, the IAH covers foundational information on the essential topics of our industry — plant growth and development, plant maintenance, pest control, turf establishment and maintenance, landscape plans and specifications, soil characteristics, diagnosing plant health problems, and a special chapter for garden center employees. Authored by college professors from Purdue and other universities, all of the 15 chapters are updated regularly to keep current with latest industry knowledge and best practices.

A foundation from which to encourage other learning Indeed, all three companies referred to the foundational information the IAH provides as the key reason for using it as the basis of their employee training. “The IAH contributes to the success of our projects and long-term relationships with customers because we have a foundation in sound practices,” explained Melissa Mravec of Allen Landscapes. Dean Ricci of RLM 20

shared, “When common landscape issues arise, the IAH provides the standardization to solve these problems. It’s the common thread to providing solutions.” And Wayne Gruber of Niemeyer’s Landscape Supply offered, “The IAH is so well rounded. I tell my employees the IAH is a starting point that you’ll build on as you continue in this industry.” But the information is not just for entry-level employees. All three companies encourage all their employees to get certified. Gruber shared, “IAH is very beneficial for people whose background is different than horticulture. However, I find it’s also great for those with a background in horticulture because it helps those employees review their skills and knowledge and stay current with best practices. Every time I review the material, I comprehend it differently or get a deeper understanding because of how my experiences over the years add to the material.” Ricci encourages every employee to study and take the IAH certification exam — foremen, sales reps, lawn care, crew leaders, irrigation techs, and even his admin staff. “It’s a great base to all we do and provide our customers — whatever the position,” replied Ricci. Melissa at Allen Landscapes expressed a similar sentiment, “IAH is key to all our training. It’s like a common thread intertwining activities and goals within the company. It supports our company’s mission, products, and services we sell.” While the IAH is the base of their training, all three companies also offer certifications and continuing education specific to each person’s job responsibilities


such as OISC pesticide certification, OSHA safety instruction, leadership training, and soft skills.

How do they convince employees to get certified? None of the companies we talked to require IAH certification as part of employment, so how do they get such high participation rates? Interestingly, all three companies shared similar approaches. The following are organized from when an employee begins employment through becoming certified: • When hiring and recruiting, IAH certification and other educational opportunities are offered as an employment benefit. • Once employed, talk about the IAH program while working. Tie the content of what they can learn through IAH with their jobs. (This is before the employee decides to participate.) • Suggest IAH certification in employee evaluations. Explain the program, what it covers, how it will help them, and how the company helps them achieve it.

FAQs of IAH How many people are IAH certified? There are over 700 Indiana Accredited Horticulturists and over 125 Master Horticulturists.

• Pay for their employees’ IAH preparation classes and IAH exam fees. If training is during work hours, some compensate the employee for their time. • Make work a living classroom by bringing the information the employees learn during class into to their day-to day activities — plant ID, how to prune, best practices, etc. • Provide encouragement and support while employees are learning the material. Some examples offered, at one company IAH certified employees offer to help the students learn the material, another developed flash cards of the study material, and another said, sometimes they offer 1:1 extra tutorial session or catching-up someone who missed class. • If the employee passes and receives certification, they are acknowledged company-wide and in some of the companies, receive a merit raise for doing so. In other words, all three companies show how much they value the IAH program and continuing education from the first day of employment and onward.

The value of a well-educated staff This kind of support of education sends a clear company-wide message — they recognize the value a well-educated staff brings to their company and it’s reputation. Gruber explained, “Because of the program, my employees can support our customers better and speak knowledgeably about plant identification and care.” Melissa echoed those sentiments, “The IAH provides us with a knowledgeable staff to help all our clients and customers be successful. It contributes to our reputation as a resource in the community.” Ricci offered, “Education is essential for growth. Companies just starting out or one looking to improve their game, should seriously consider incorporating IAH into their employee training.”

Year IAH began? After years of work, the program officially began in 1975. (See IAH History next page.) Why was IAH developed? INLA developed the program to provide a method of self-study and accreditation for individuals in the nursery industry with the goal to develop knowledgeable, motivated, professional employees for the landscape nursery industry. Is it recognized by the State of Indiana? Yes! In 2019, IAH certification program was included on Indiana’s List of Promoted Industry Certifications for the Indiana green industry. Certifications on the list have undergone a rigorous process for inclusion and promotion by the state. To be included on the list, a certification “must be both recognized and valued by industry and must lead to quality employment.” indianas-promoted-industry-certifications/ Is IAH certification recognized by other states? INLA has a “Reciprocity” agreement with all states that border the Great Lakes (Illinois, Michigan, Minnesota, New York, Ohio, Pennsylvania, Wisconsin, and Ontario Canada). If you are an IAH in Indiana, and you move to Ohio, for example, you will be grandfathered into the Ohio program. You will still need to follow their rules in regards to re-certification. But you will not need to buy their study materials or take their test initially. What will I learn? The IAH study material consists of basic information on plant growth and development, plant maintenance and pest control, turf establishment and maintenance, landscape plans and specifications, soil characteristics, diagnosing plant health problems and a special chapter for the garden center employee. The study material, which includes fifteen chapters, have all been authored by college professors from Purdue and other universities are updated regularly to keep up with the latest industry knowledge and best practices. How do I get started? The IAH study material is available online at: All you need do is fill out the online training manual registration form and you will have access to view the most updated study material. If you decide to become certified, you must register and pay the enrollment fee, which you can access by going to and completing the online application. Once you have paid the enrollment fee, the individual will be eligible to take the examination. How do I schedule a test for my company or area? With a minimum number of 5 test takers, INLA will come to your location to give the test. To schedule, contact Rick Haggard at, 800-443-7336. Next scheduled exam? On Monday, January 24, 2022, at the Indiana Green Expo in Indianapolis you can take Workshop F: Indiana Accredited Horticulturist Review and Exam which includes two hours of review and two hours to take the exam. For more information, please go to the Indiana Green Expo website at How to locate your recertification date and current CEU status? Go to and go to the green pull down menus and select “Maintaining Your Certification/Re-certification”. A spreadsheet will provide the needed information for your status.




IAH Updates in the Works

Labor of Love

The History of the IAH Program George Brenn, Four Seasons Landscaping Nursery, co-chair of the IAH Committee The Indiana Accredited Horticulturist program (originally Indiana Accredited Plantsman or IAP) was first developed under the direction of the 1973 Education Committee of the INLA (then the Indiana Association of Nurserymen or IAN). The education committee included Mitchell Kazmierzak, Harold Timmer, Ed Endgledow, and several others who understood the need to raise the standard of competency of Indiana nursery and landscape workers. At the time, Indiana was the third state nursery association to develop a certification program, following the lead of California and Texas. The intent of the program was to provide a method of self-study and accreditation, which would develop a knowledgeable, motivated, professional employee for the garden center, landscape, and nursery industry. The original manual consisted of four chapters and was prepared by Robert McNiel, a graduate student at Purdue (at that time). These original chapters covered the topics of plant growth, plant establishment and maintenance, pest control, and plant identification. New chapters were added in the following years which included working with landscape plans and specifications, as well as a chapter devoted to garden center employees. The program’s original printed manual was first distributed in 1975and the first IAP test was given at the IAN 1976 Winter Meeting. Master level exams began in 1979. By 1983, there were nearly 200 certified IAPs. By 1990 the original four chapters were rewritten by James Messmer of Vincennes University. In the mid-1990s, the gender bias of “Plantsman” was modified to “Horiculturist” and the program enjoyed another surge of interest. In January at the 2007 Indiana Green Expo, the Indiana Accredited Horticulturist (IAH) Program marked a new milestone. The Indiana Nursery & Landscape Association (INLA) gave the last IAH test based on the program’s original printed manual. After thirtyone years of use and many updates and additions, the 500+ page printed manual (in a 2½inch thick binder) was replaced by an electronic-based manual distributed on CD-ROM. Today, the study manual has 15 chapters and is now available online free with registration at

Gabriel Gluesenkamp, Designscape Hort Services, co-chair of the IAH Committee The current Indiana Accredited Horticulturalist Certification continues to gain traction in the education sector and is now utilized in universities, high schools, trade schools, and correctional facilities. It also is considered a valid certification for landscapers in the surrounding Midwest states and amongst others across the country. The INLA Board and the IAH committee have been working with independent horticulturalists and Purdue University to update some of the older chapters in order to increase value in this already robust training manual. Both the INLA and INEF have voted and passed motions for the funding, so the wheels are currently in motion. Most of the this update focuses on current plant material for the landscaping/nursery industry, planting timing/ techniques, landscape design skills/ techniques, and an increased focus on workplace safety. As to when the actual manual will be adjusted, the timeline is fluid. Thankfully, due to the huge investment by many predecessors these will only be tweaks and will not affect anyone currently studying for the test.

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Member Profile:

Mulder Mainteance & Services, LLC If you attended INLA’s Summer Tour this year, you may have already met the focus of our member highlight: Andy Mulder, owner of Mulder Maintenance & Services, LLC. After becoming an INLA member this summer, he generously shared two of his projects as stops on the tour — the Albanese Candy Factory and his home. For those who haven’t met him, we wanted to introduce one of our newest members who not only has a passion for the industry but also has a passion to help green industry businesses be better.

Located in Hebron, Indiana, Mulder Maintenance & Services (MMS) offers residential and commercial landscape, hardscape, and maintenance services to Northwest Indiana communities. Like some members, Mulder’s passion for the green industry developed early when he began working part-time for a landscape company during high school and then continued with that company full-time after graduation and remained with them for 13 years. In 2013 he wanted to create something of his own but also stay true to his passion for living debt-free. “Many people don’t think you can own a business without incurring debt, but I am an example that it can be done,” shared Mulder. Now in it’s seventh year, Mulder reflected, “The first few years were the hardest but if you can fully commit, be comfortable with growing slower, and remain confident, it can be done.” Like every company in the green industry, MMS has struggled to find more team members. For the last three years the company’s sales have grown approximately 25% each year but his five-member team (which includes himself) has kept up with the increased demand by focusing on efficiency. Mulder explained, “I’ve invested in equipment that reduces the need for more labor or makes jobs more efficient for my team.” Mulder credits much of the company’s success to the help he’s received from others. “I wouldn’t be where I am today without my finance manager and my mentor.” When he started the company, Mulder clearly had the knowledge, skills, and experience to provide the services his company offered but he freely acknowledges that he had to learn a lot about the financial side of the business. “My finance manager, Stephanie Cowser, a Certified Public Accountant (CPA), helped me put systems in place to better manage the company finances. We developed green industry-specific contracts and financial forms that we couldn’t find anywhere.” Seeing the need in the industry and how these resources have helped his company, Mulder wanted to share these resources with other companies and decided to offer them for sale (as well as a few free ones) on his website – “I want to make it easier for businesses starting out than it was for me. There’s a huge need for landscape specific financial documents,” explained Mulder. And the mentor? A few years ago Andy was looking for advice on what type of trailer to buy on social media. Dean Ricci of Ricci Landscape Management (and INLA president) reached out and offered for Andy to come look at the trailers he uses. Dean and Andy became friends and started meeting together on a regular basis. “His counsel has been invaluable to me,” says Mulder. “I recommend anyone starting out to find a willing mentor and find a good accountant that you trust.” Mulder also mentioned a third element to his company’s progress — social media. Primarily active on Instagram (which automatically feeds to Facebook) Mulder posts daily progress videos of MMS projects which he feels has elevated the company’s profile and legitimized their work with potential customers. “I post projects from start to finish to show how we build and the quality of our work. I see it as part of my job to post every day.” A new addition to MMS’s social media mix is a weekly Instagram Live show that’s a Q&A for landscape contractors and anyone else interested in participating. “We discuss all types of issues and challenges specific to contractors and business owners.” says Mulder. Started in March of this year, Mulder now has two sponsors per show and the audience has grown to over 100 people watching live from all over the country. After each episode it is posted to his page and viewed by thousands. The idea for this began when Andy attended an influencer event in Florida and participated in something similar. “I wanted to contribute to the betterment of our industry. I thought we can learn from each — we’re all in this together and on the same team.” The show is live most Sundays at 8:30PM (Central time) on Instagram at @MulderOutdoors. We welcome Andy and his team at Mulder Maintenance & Services to the INLA family.



November/December 2021

Certification and Education George Brenn’s IAH Study Guide George Brenn, Four Seasons Landscaping Nursery, created this study guide to help teach the material covered in the IAH Manual. His intention is to assist those trying to master the subjects within the manual. Text: © George Brenn, MIAH

Chapter 14 – The Garden Center Employee Much of the information contained in Chapter 14 is covered in detail by previous chapters of the IAH Manual, but is presented here as specifically applicable to individuals involved in selling and customer service. A good garden center employee is a professional having extensive knowledge of the products that are sold to the public. This knowledge includes, but is not limited to, knowledge of….. Trees Shrubs Annuals Perennials Bulbs Seeds Ground Covers Sod Pesticides Containers Materials Supplies Tools Ammendments Also important is knowledge of how plants are used in the landscape, how to care for those plants, potential pest problems that may arise, and how to answer customer’s questions in a professional manner. The garden center employee must know his company’s policies regarding deliveries, guarantees and planting. In the eyes of the customer, the employee IS the company and must have one specific goal in mind: Helping the customer enjoy a positive experience with the plants and products being offered for sale. Plant Care – In all circumstances, it is important to handle plant material carefully, always lifting plants by either the container or the bottom of the rootball, and NEVER lifting by the stem or branches. Root Condition – {see Chap 6} Container Grown (CG)– Advantages: can be planted any time the plant is on display in garden center, and no transplant shock because entire root system is inside container. Disadvantages: require frequent watering, and some plants will require much more water than others, may require supplemental fertilization during season, and are easily blown over during windy periods, requiring additional labor to stand up Also: Container grown plants are usually delivered to garden centers numerous times throughout the season. With each delivery comes the need to count delivered plants and make note of shortages and/or damaged plants on delivery receipt. B & B Plants – Advantages: usually larger sized plants and bigger trees available as B&B than as CG Disadvantages: more difficult to water rootball, usually must be dug from growing fields while dormant; larger rootballs have significant weight and may be more difficult to load into customer vehicles, and for customer to handle when they unload Annuals, Veggies, Perennials (some perennials) – Usually sold in flats or smaller individual pots which require frequent monitoring for water needs and may require supplemental fertilization until sold. Generally have relatively limited “shelf life.” Prompt “sell through” is important to profitability. Also, any plant material held over winter must be protected from root damage from freezing temperatures, which adds cost to each plant. Moisture Needs – Garden center employees must understand and be able to explain to customers the difference in moisture needs between a plant on display in a container in the garden center sales area and that same plant’s needs after installed in the landscape. Giving good watering instructions to each customer is one of the most important aspects of each employee’s job. Maintenance Advice – An experienced garden center employee can offer brief “tips” to their customer such as: “Prune your new Forsythia right after it is done blooming.” OR “If you apply Iron Sulfate to your Azalea each fall, it will have beautiful dark green foliage next year.” Plant & Material Displaymanship – Plant identification tags are important so there is no question as to what a specific plant actually is, so every plant should be tagged. Picture tags are very important on perennials, especially in early spring when plants lack foliage and have not yet bloomed. Plants on display – Plants with broken branches, diseased leaves or wilted foliage will cause customers to be reluctant to buy. Even the presence of 1 or 2 “unhealthy looking” plants in a display can “cast a doubt” in the customer’s mind. Thus, it is wise to be constantly observant of the appearance of every plant in the garden center display. Each plant in a garden center display should say “Take me home with you.” All plants, especially evergreens, need to be spaced so foliage is not touching adjacent plants. Proper spacing avoids browning and loss of foliage due to lack of exposure to sunlight. Annuals, Veggies, etc – plants sold in flats often look “picked over.” This can be minimized by removing spent flowers & unhealthy leaves, and by condensing pots and packs so flats look full. Hard Goods & Bagged Products – need to be occasionally dusted and kept orderly on shelves. If products are offered in multiple sizes, the most popular size should be nearest eye level. Bagged products often become problematic because of broken bags and these should be removed from display to be used by the company or offered for sale at a discounted price. Bagged fertilizers should be displayed on shelves or on pallets, so they cannot absorb moisture. They should be out of direct sunlight and displayed such that their label can be read. 24


George Brenn’s Study Guide: Chapter 14 (continued from page 20) Selling – Garden center personnel are often asked questions they are not able to answer. If you don’t know, say so! This is an opportunity to learn and increase your personal knowledge, and a great way to build a relationship and customer confidence. Offer to look up the answer as your time allows and recontact the customer to answer their question. This lets the customer know you are committed to giving honest and accurate advice, which is something they cannot get from “box stores.” Acknowledge & greet each customer as soon as is practical. If you know the customer’s name, make them feel important by saying something like, “Hi Mrs. Smith. How is your new Maple tree doing?” Even if you are serving another customer, you should acknowledge the new customer: “I’ll be with you folks as soon as I finish helping this customer.” OR “Let me call for Bob and see if he is available to help you.” Remember, your job is to help the customer: the more you help them, the more they help pay your wages. Find out what the customer is shopping for by asking questions that start with “what,” where,” or “how,” instead of asking closed ended questions that can be answered with “yes” or “no.” “How can I help you?” causes the customer to answer much differently than “Can I help you?” Getting information about the customer’s needs – Often customers do not know specifically what they need and will respond to whatever is suggested. Wise garden center employees know to ask questions like: “Will this be planted in a sunny or shady area?” OR “How tall and wide can this plant become?” OR “Will this plant provide screening year ‘round or only during summer months?” Guide customers through the plant selection process by mentioning features of a specific plant: “….and the beautiful wine-red fall color is absolutely intense.” OR “The berries on this Blue Princess Holly will be showy throughout most of the winter.” OR “This plant will tolerate moist soils and should thrive in the location you’ve described.” Tell customer how to care for their purchase – make sure they understand planting and watering instructions. Offer general tips related to plant care: “You will want to cut this Maiden Grass back to 3” – 4” above ground level each spring before new growth appears, and you’ll find that electric hedge shears work nicely for this task.” Is the plant bigger than the customer can handle? Or maybe it will be really difficult for the customer to unload out of their car (let alone hard for you to get it into the car). If so, suggest your company’s delivery or planting service: “Perhaps you would consider having our people deliver and install this Weeping Cherry for you.” Anticipate customer’s needs – If your planting instructions recommend adding peat moss to the backfill when installing a plant, SAY SO! ‘You will need some peat moss and some root stimulator to plant these shrubs properly, and I think the 2.2 cu. ft. baleof peat would be about the right size.” OR “We recommend adding Iron Sulfate when planting Rhododendron and again each fall. Tthis 4 lb. bag will be enough for these 2 plants for this season, and for another application next year.” Don’t be shy about suggestive selling – you are NOT “shoving something down their throats.” You are actually helping your customer to enjoy a positive experience with the plants & products they purchase. Don’t let them discover, after they get home and prepare to plant, that they needed to purchase peat moss and root stimulator while they were at your garden center. You can save them from making an extra trip! It is your job to remind them. And it is your job to make tie-in sales by suggesting what the customer needs at the time of each purchase. Product Knowledge – There is way too much information involving knowledge of the products sold in a garden center to address in this outline, and products and labels change over time. Also, not all employees will be authorized to give advice and offer recommendations on pesticide useage. However, one concept remains constant: ALWAYS READ AND FOLLOW LABEL DIRECTIONS. Customer Relations – It is much less expensive to retain existing customers than to try to get new ones, so it is extremely important to keep the customer satisfied. Answering the Telephone – Be enthusiastic and identify the business by name: “Good Morning. Main Street Garden Center. How may I direct your call?” or something similar works well. Answer phone calls promptly in a polite, professional manner. If the phone call is for an owner or manager, it is perfectly acceptable to ask the caller: “May I tell him who is calling?” Too busy to talk? Know your company’s policy regarding answering machine/voice mail. If you tell a caller you will return their call, be certain that you do so in a timely manner.

Employee Appearance & Attitude – Remember always: In the eyes and ears of the customer, YOU are the company. What you say, how you dress, and how you act, leave an impression on your customer. Make that impression a good one. Remember these 4 P’s: Be Polite; Be Prompt; Be Personal; Be Professional

Handling Customer Complaints – it happens, and you may be confronted with a disgruntled or angry customer. Here is how to handle the situation: 1. Apologize to the customer – focus your attention on the upset customer and move them and the conversation away from the checkout area so as not to become the center of attention for other customers. 2. Listen to the customer’s complaint – Let them talk and don’t interrupt; don’t be defensive; reassure the customer that you want to resolve this problem. 3. Ask: “How would you like us to fix this?” If you are authorized to do so, FIX IT, right then & there. Better to avoid prolonging an unpleasant situation If NOT within your authority, get the appropriate person (manager, etc.) involved. If appropriate person is not available, write down customer’s name, phone number and statement of problem. Give info to appropriate person ASAP and reassure customer they will be contacted by appropriate person. 4. Follow up with appropriate person – make sure they received customer information and complaint; ask how it was resolved, and ask what you can do in future if this happens again. Customer Service - Know company policies regarding Plant Guarantees & Warranties; Returned Items; Services Offered; Deliveries and Delivery Schedules

Loading Customers’ Vehicles - Be careful; if you need help, ask for it. Avoid scratching paint or rubbing against vehicle; Place plastic liner in trunk or over seats as needed; If placing plants inside passenger compartment, be sure branches do not puncture headliner. Be sure plants are protected from 55mph wind and will ride securely; Don’t overload vehicle.

Safety –

• • • • •

Stay alert and observe your surroundings. Wear gloves, eye protection, etc. as needed for specific tasks Lifting should be done with legs, not with back Ask for help when moving heavy or bulky objects Be observant of cars backing out of parking spaces

• • • • •

Be continually observant of tripping hazards, like water hoses Learn how to properly & safely operate each piece of equipment Read labels of any pesticides products you use and follow directions Know company policy regarding injury Go home with all body parts at end of each day



IAH Quiz

Each quiz will be worth a .5 (one-half) CEU! The Indiana Accredited Horticulturist Committee is pleased to provide you an opportunity to earn CEUs (continuing education units) in each issue of the Indiana Nursery and Landscape News.

IAH QUIZ: NOVEMBER/DECEMBER 2021 Due: December 31, 2021

Complete the quiz and email or mail to INLA by the deadline above. Be sure to write your name, IAH number, and contact information on the bottom of the quiz when submitting.

The IAH quiz offered in each issue can be completed by anyone who is an “Active” (current) IAH (initial or masters). Each quiz will be worth a .5 (onehalf) CEU (continuing education unit) for the completion of the bi-monthly quiz with a pass rate of 80%. Over a 2-year period, you could earn up to 6 CEUs if you take and pass every quiz! The INLA office will grade the quiz. Questions and answers have been provided by the IAH committee. Thank you and good luck studying! The Indiana Accredited Horticulturist Committee Co-Chairs - George Brenn, Four Seasons Landscaping Nursery - Gabriel Gluesenkamp, Designscape Hort Services Committee Members - Brian Bunge, Twixwood Nursery - Wayne Gruber, Niemeyer’s Landscape Supply - Jim Messmer - Melissa Mravec, Allen Landscape - Jodie Overmyer, Marshall County Soil and Water

Congratulations New Indiana Accredited Horticulturist (IAH) INITIAL IAH Dewayne Oliver Excel Center West, Indianapolis, IN Shemar McMillian Excel Center West, Indianapolis, IN Stanley Williams Excel Center West, Indianapolis, IN Suamy Vargus Excel Center West, Indianapolis, IN

Name:___________________________________________________________________________ IAH No.:_________________________________________________________________________ Phone:__________________________________________________________________________ Email:___________________________________________________________________________

Austin Underhill New Castle Corectional Facility New Castle, IN 26


Send answers to: -or- mail to INLA, 7915 S. Emerson Ave., #247, Indianapolis, IN 46237


Workplace Stress

Estrés en el Trabajo

By CPWR – The Center for Construction Research and Training, or

CPWR-El Centro para la Investigación y Capacitación en la Construcción, https://www.cpwr. com/ or

Job stress can lead to poor health and even injury. Job stress is the physical and emotional harm that occurs when the demands of the work do not match the worker’s abilities or the available resources.

El estrés en el trabajo puede ocasionar problemas de salud e incluso lesiones. El estrés laboral es el daño físico y emocional que se produce cuando las exigencias de un trabajo no se corresponden con los recursos o capacidades del trabajador.

Frank’s Story

La historia de Frank

Frank was working on a project that was behind schedule. He tried to work faster, but it began to affect the quality of his work. As a result, the foreman kept yelling at him. Frank suffered a psychological breakdown as a result of the pressure.

Frank estaba trabajando en un proyecto que estaba retrasado. El quizó trabajar más rápido, pero comenzó a afectar la calidad de su trabajo. Como resultado, el capataz constantemente le gritaba. Frank sufrió un colapso psicológico como resultado de la presión.

• How could this incident have been avoided? • Has someone you worked with suffered from job stress? If so, how was it dealt with? What could have been done to deal with it better? Remember This • Ask for help if you are feeling overwhelmed by the work. Look out for your co-workers. If one is showing signs of stress, if possible, offer to help. • Tell your supervisor or your shop steward if you feel the schedule is creating pressure that is affecting your work and health. • Reduce job stress by taking good care of yourself.

• ¿Cómo se podría haber evitado este incidente? • ¿Alguna vez alguien que conoce a sufrido de estrés en el trabajo? De ser así, ¿como se manejo? ¿Qué se podría haber hecho para tratarlo mejor? Recuerde esto: • Pida ayuda si se siente abrumado por el trabajo. Esté atento de sus compañeros de trabajo. Si uno muestra señales de estrés, si es posible, ofrezca ayuda. • Informe a su supervisor o al delegado sindical si cree que el cronograma está creando presión que está afectando su trabajo y su salud. • Reduzca el estrés laboral cuidándose a sí mismo.

• Exercise regularly. Exercise is a powerful stress reliever. • Make sure you see a doctor if you notice any of the following: – Frequent headaches

• Haga ejercicio con regularidad. Es un gran mitigador del estrés. • Asegúrese de buscar atención médica si comienza a sentir lo siguiente:

– Inability to sleep – Difficulty concentrating

– Frecuentes dolores de cabeza

– Upset stomach

– Dificultades para dormir

– Short temper

– Dificultades para concentrarse – Malestares estomacales – Mal temperamento

How can we stay safe today? What will we do at the worksite to prevent workplace stress? 1. __________________________________________________________ ____________________________________________________________ 2.___________________________________________________________ ____________________________________________________________

¿Cómo podemos estar seguros hoy? ¿Qué haremos en el trabajo para prevenir el estrés laboral? 1. __________________________________________________________ ____________________________________________________________ 2.___________________________________________________________ ____________________________________________________________



ADVERTISERS Amigos Recruiting...............................................................10 Landscape Designer / Architect Walnut Ridge Landscape and Design is a family owned business with more than 100 years of tradition and experience. We are excited to announce we are looking to add an experienced, high energy Landscape Designer / Architect. Benefits: • Competitive Salary plus commission (pay based on experience) • Family-orientated Environment • Paid Vacation and Holidays • Drug-free and smoke free workplace • Benefits package Duties and Responsibilities: • Design residential and commercial landscape plans (hardscape and softscape) • Measure landscape sites and sketching designs • Prepare and deliver proposals to customers • Knowledge of plant, shrub and tree knowledge • Meet sales goals set by the company for the month, quarter, and year • Preparing and presenting deliverables to clients • Delegate work to appropriate departments to ensure that project deadlines and budgets are being met Additional Duties: • Proficient in use of computer skills and Microsoft applications – Word, Excel, Outlook, Powerpoint • Communicate with coworkers and customers to take messages, disseminate and distribute information, and address complaints • Scheduling skills • Conduct site inventory and analysis • Coordinate with subcontractors to obtain estimates, visit sites, etc. • Contact vendors to research materials • Prepare construction drawings, details, and specifications • Presentation preparation Qualifications: • Associates or Bachelor’s Degree in Horticulture or Industry experience equivalent required • Dynascape or CAD experience is preferred but not required / Can teach • Strong Interpersonal skills • Self-starter who is able to work independently • Innovative and resourceful problem solver • Creative and innovative designer

Blue Grass Farms of Indiana..........................inside front cover Bobcat of Indy................................................................. 5, 13 Bowling Nursery........................................... inside back cover Brehob Nurseries, LLC.................................outside back cover Calvin Landscape................................................................28 Dirt N Turf...........................................................................19 Fairview Evergreen Nursery...................................................8 Forest Commodities, Inc........................................................7 Indiana Irrigation Co.............................................................8 MacAllister Machinery, Inc...................................................17 McGavic Outdoor Power.......................................................3 Millcreek Gardens..................................................................4 Tiffany Lawn and Garden Supply...........................................6 Unilock................................................................................11 Walnut Ridge Landscape and Design...................................28 West Side Tractor Sales..........................................................9 Woody Warehouse Nursery, Inc...........................................22

Additional Information: This position is a full-time year round salary position with paid time off. Company website: To Apply: To submit your resume please visit: We will contact you for further consideration. 28


LOOKING TO PURCHASE EXISTING BUSINESS Landscape, Lawncare, Tree and Shrub Care, or Irrigation Business in Indianapolis or surrounding counties. Call Jim Calvin, Calvin Landscape 317-247-6316

Bowling Nursery Wholesale Growing 40,000 Trees & Ornamentals

2” Crimson Sunset Maple

1.75-2” White Oaks

2” Armstrong Gold Maple

2” Pink Heartbreaker Redbud

2” Vanessa Persian Parrrotia

2”-3” Regal Prince Oak

2”-3” Slender Silhouette Gum

24-30” Field Ground Green Mountain Boxwoods

Pre-Dug 3” Tulip Poplars Ready To Go

All of our plants are irrigated in the fields for continuous growth and early digging. 2814 Todds Point Rd | Simpsonville, KY 40067 | (502) 266-9299 |



2814 Todds P


Rick Haggard, INLA Executive Director Indiana Nursery and Landscape Association 7915 S. Emerson Ave., Suite 247 Indianapolis, IN 46237 November/December 2021 Address Service Requested

MOTHER NATURE’S FINEST, BEST IN THE MIDWEST For more than 50 years, Brehob has been a leader in growing and supporting the green industry in the Midwest. We are committed to providing top-notch quality material, service, selection and availability. Join us as we continue the Brehob tradition of innovation and growth.



4867 Sheridan Road, Westfield, IN 46026 317.877.0188 or 877.829.0188

4316 Bluff Road, Indianapolis, IN 46217 317.783.3233 of 800.921.3233

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