S-Rate

ONBOARDING OF EMPLOYEES

➢ Employees use S-Rate application to self-register using their corporate email or social account and follow the instructions to select their working place by geolocation

SMOOTH ONBOARDING OF EMPLOYEES

OPTION TO RECEIVE DIGITAL TIPS

➢ Employees can also create their personal account to collect tips from Customers. Tips can be either collected individually by employees or collected on a team level. The account is created using Stripe payment provider

*Available in 20+ countries and growing

EMPLOYEE IDENTIFICATION

➢ With a QR code placed on various places or a link send to customers’ using Geolocation S-Rate identifies employees working on the specific place and guest can evaluate or tip them

EMPLOYEE IDENTIFICATION

EMPLOYEE IDENTIFICATION

EMPLOYEE IDENTIFICATION

➢ With a QR code placed on various places or a link send to customers’ using Geolocation S-Rate identifies employees working on the specific place and guest can evaluate or tip them

WHERE WE COME FROM

✓ Founder and Business Development Director of Icon Platforms, a company specializing in loyalty solutions with gamification mechanics with TALOS platform

✓ Vast experience implementing loyalty projects for multi national organizations.

✓ Involved in a number of Loyalty & Gamification projects in 25+ countries since 2012.

The past 4 years, most of the loyalty & gamification projects requested by our international customers are targeting employees which identifies the need for employee motivation & retention.

We focused on Customer Service in the Hospitality industry

IDENTIFYING THE NEEDS

SOME FACTS

✓ Hospitality businesses are constantly upgrading, with targeted subsidized actions of millions of Euros

✓ Despite all the investments, the long-term upgrade of the hospitality product is not assured, as the most important asset of a business is its employees

✓ The lack of personnel constitutes a significant international problem

✓ The institution of residence permits for thousands of immigrants aimed at solving the personnel shortage problem is inevitable

IDENTIFYING THE NEEDS

SOME FACTS

✓ Young people do not find incentives to engage in hospitality, while most see their involvement as seasonal work without concern for their future in the field

✓ This, in parallel, creates a problem both for the workers who see their future in hospitality and cannot distinguish, as well as for the managers who find it difficult to identify the talents who want to pursue a career in the field

✓ The quality of workers' services needs to be encouraged but in parallel to ensure transparency in rewarding workers to avoid conflicts and reduce costs

Employees are the Ambassadors of your brand.

With S-Rate they can stand out with a transparent way that inspire them to perform even better.

OUR SOLUTION:

ServiceRate (S•Rate):

✓ Allows Customers(Guests) to evaluate& reward front lineemployeesright on the spot

✓ Allows Employees to create high rated profilesand collectdigitaltips directlyto their accounts

✓ Allows Managersto find high rated employees, identify and recruittalents, reward customers and employeesfor theirloyalty.

HOW IT WORKS

*Tips are credited either to a team or directly to an employee’s account

Employees

Mobile Application

Guests evaluations with ready made templates perposition

S-Rate CMS – Back office management and Monitoring System

EMPLOYEE APPLICATION

DIGITAL TIP FLOW

MANAGER APPLICATION

S-RATE EVOLUTION

HFTP Announces

Participating Startups for Entrepreneur 20X (E20X) at HITEC Orlando and Winners for E20X at HITEC Dubai in 2022 – HFTP News

2024 S-RATE IS SELECTED TO NOMITATE TOP RECEPTIONS IN A GLOBAL COMPETITION

World's Best Receptionist 2024 (www.worldsbestreceptionist.com)

WORLDSBESTRECEPTIONIST(60th!!!Anniversary)

EMPLOYEENOMINATIONSTHROUGHGUESTVOTESFROMS-RATE

HotelsworkingwithS-Ratehavethechangetonominatereceptionistsforthecompetition of2024

S-RATE COOPERATION WITH AICR Organization

➢ Each AICR member will receive a corresponding QR Code that can be placed within the hotels

➢ Employees wishing to participate in the competition will be registered using the corresponding QR Code

➢ QR codes (or corresponding link) will be placed inside the rooms or in the hotel reception/lobby

➢ Guests will be asked to “vote for our employees for the competition of service excellence”

https://www.aicrinternational.org/

S-Rate can be easily integrated with any system

✓ Guest Applications that are already supported out of the box

✓ Loyalty System is integrated with TALOS, a Loyalty and Gamification Platform that operates in 36 countries

✓ Coupon Rewards are available in 72 countries

✓ Tipping financial transactions are available in 23 countries

“JOIN