5.RECOMMENDATIONS

The following recommendations, arising from the data and insights provided by the research participants and project documentation, focus on mostly the future planning and operation of PPP projects for social infrastructure.

Recommendation 1 Governments should continue to secure, where supported by business case analysis, new PPP contracts for service providers and their communities to meet current and future social infrastructure needs.

Recommendation 2 Decision-makers in both public delivery agencies and PPP proponents should give a significant voice to service providers and contract managers during the preparation of tender documents and while designing and planning the PPP project. Recommendation 3 Both public delivery agencies and PPP proponents should be challenged to evolve the PPP contractual terms to further focus on outcome-based service definition, with fewer prescriptive KPIs, to provide the long-term flexibility service providers need to best serve their communities.

Recommendation 4 Service provider representatives should be educated on the basics of their PPP agreement and the roles and responsibilities of the various PPP parties. Contract management staff and the FM providers would also benefit from an education program encouraging continuous improvement and maximising value through the partnership aspects of the contract.

Recommendation 5 Both government and the private sector should improve the consistency of good communication in their dealings and in the day-to-day operations impacting on service providers.