Construction Leaders Today Spring 2010

corporate profile | international The company offers technical support, drawings, documentation, prototyping, and special projects.

B3CG seeks to meet the customer’s needs with innovation.

The company’s customer service is unique in that it uses a “cellular” approach.

“An entire manufacturing and customer service cell is created for each client to avoid navigating through the company’s various departments,” Baumans said.

A typical cell includes a buyer, research assistant, and account executive.

The company’s production includes sophisticated machinery and employees are cross-trained and can multi-task.

‘It allows us flexibility,” Baumans said, adding that it increases productivity times.

The company prefers hiring staff with an engineering background and trains for three weeks, sometimes flying employees to the Canadian facility for additional support.

Although telecommunications was an area of production in the past, Baumans said they are steering away from it presently. It is difficult to compete with companies in Asia and Mexico in terms of pricing and quantity, he said.

‘We are better with low quantity, more complex products,” Baumans said. “Bus wires and harnesses are very complex.

The big harnesses have hundreds of wires and connections.”

B3CG is focusing on projects like the one with Montreal’s public transportation system where they act as a contract manufacturer of components for a system where people can rent a bicycle at a public station and pay with a credit card to an automatic teller. It is a viable alternative to buses or metro lines, Baumans added.

It is one of the ways B3CG sees itself as going green. Public transportation is inherently a green industry, Baumans explained, adding that the company is looking into wind power for its Canadian plant.

American soil has been good to this thriving Canadian company and customers like the fact that there’s a U.S. presence. Baumans hopes the future of the company remains strong in the United States and expects to hit the $40 million mark within five years.

An impressive goal for an impressive company. CLT 12 Construction Leaders Today Spring 2010