DIRECTORS’ REPORTS – CORPORATE SERVICES
A NEW CHAPTER Our Corporate Services team is based in the charity’s offices at Kingsley Hall, Old Market and is made up of Finance, HR, IT, Rents, Reception, Administration, Health and Safety plus Funding and Comms. Efficient and successful internal operations are vital in allowing the rest of the charity’s staff to focus on their roles supporting young people. Since joining the charity in March 2015 as Director of Corporate Services, I have seen the department really starting to gel as a fully functioning part of the organisation. The Corporate Services team’s goals are well underway, looking at ways to streamline and implement effective business processes, informing up-to-date accurate financial and performance monitoring reporting, as well as continued sustainability through different funding streams. Essential work has been carried out reviewing Corporate Services’ internal customer service, we have started to look into what business tools are needed to help us work more effectively and at the beginning of the year we upgraded our rents software to Pyramid Housing Management System which is a fully functional rents and housing management tool. This allows us to store and access accurate rents information as well ensuring all our accommodation has comprehensive housing checks and maintenance.
We looked at making sure all our staff have the right IT equipment to enable them to perform their roles effectively. This process is ongoing and next year we will look at mobile working and cloud based technology. 2015-16 plans coming to fruition in the coming year are the implementation and upgrade of the existing SAGE financial system, plus the implementation of an online invoice authorisation and processing system which will speed up invoice checking and authorisation. Priorities also include reviewing our HR software systems and the reception area at Old Market is due a well deserved makeover! We continue to strengthen our internal resources and capabilities. Our Corporate Services teams are professional, positive and dedicated to the charity’s work and are great to work with. I look forward to another year of continued improvement and growth. Jo Lea-Jones
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