Indaver Sustainability report

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WORK ING TOGETHER ON A

CIRCUL AR ECONOMY SUSTAINABILITY REPORT 2021


S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

CONTENT S

Ensuring a clean and safe circular economy

Annual review in facts and figures

Foreword.................................................................................................................... 3

PEOPLE

Annual report at a glance....................................................................................... 4

Sustainable deployment of all staff.................................................................... 27

From waste to sustainable energy and raw materials..................................... 8

Safety, our priority.................................................................................................. 36

Our core values....................................................................................................... 10 European policy determining factor for the waste sector........................... 11

PLANET

Sustainable Development Goals........................................................................ 14

Materials recovery.................................................................................................. 45

Sustainability Report meets expectations........................................................ 15

Taking care of the climate..................................................................................... 57

Our service provision............................................................................................ 16

Energy recovery......................................................................................................64

Industrial Waste Services..................................................................................... 17

Safe Sink guarantee............................................................................................... 71

Municipal Waste Services.................................................................................... 19

Care for the environment...................................................................................... 77

Indaver Group in Europe - Locations................................................................. 21 Indaver Group in Europe - Volumes managed................................................. 22

PROSPERITY

Audits improve the quality of our processes................................................... 23

Contributing to prosperity..................................................................................100 Operational Excellence........................................................................................105 Growth and Innovation........................................................................................115 GRI Report..............................................................................................................122 Glossary...................................................................................................................127

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S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

WORK ING TOGETHER ON A CIRCUL AR ECONOM Y Foreword

Dear reader, I would like to invite you to read the new Indaver

primary raw materials they replace. This value creation is

our service provision is guaranteed to our customers,

our contribution to the circular economy. This is our role

even under difficult circumstances.

as ‘enabler’.

sustainability report. In it, we talk about our sustainable

To achieve the transformation to a circular economy,

approach to the treatment of waste that society

New, innovative techniques make it possible to recover

collaboration is essential. Waste streams are becoming

generates.

even more materials from waste. But there will be

increasingly complex in their composition; in response,

If we are to restrict the use of fossil fuels as much as

residual substances that must never go back into the

our research efforts with knowledge institutes,

possible and drastically reduce greenhouse gas

loop. They contain components that are too hazardous to

customers and partners must deliver innovative

emissions, the transformation to a circular economy is

reuse or recycle. This is the area in which we fulfil our

solutions. The energy market is extremely volatile and

vital. It is also the only sustainable way to distribute

role as ‘gatekeeper’. Our Safe Sink guarantee ensures

supply chains have been disrupted. We can supply

prosperity and wellbeing evenly throughout the global

that these hazardous components are neutralised as

energy and secondary raw materials locally to

population.

much as possible or destroyed. The importance of this

collaborating partners. We are doing all we can to

was confirmed in 2021, during the treatment of COVID-

contribute to local raw materials and energy

19-related waste. In doing this, we also fulfil our social

requirements, thus supporting their operational reliability

provide sustainable waste management

responsibility, as outlined in the dossier on substances of

and contributing to the further development of the

and raw materials management. Waste

very high concern, including PFAS, and provide a solution

circular economy.

represents value and is part of the

for these persistent molecules.

As a waste treatment company, we

materials loop. We work with As a chain partner, we are always focused on operational

organisation and culture. We are economically healthy

every joule of energy and every kilo of

reliability. Whether it concerns changing legislation and

and able to invest. We are building new specialist

regulations, new waste products that come onto the

facilities and waste-to-energy plants and developing

processes generate energy, which we supply

market or unexpected circumstances and disasters, we

innovative recycling opportunities. Together with our

to businesses and households. We recover

guarantee our customers that our service provision will

partners, we are shaping the circular economy.

material from waste streams. Our thermal

raw materials from waste right down

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We have embedded innovative strength in our

technologies that help us to recover

continue. During the COVID-19 pandemic, we did

to a molecular level, and they

everything we could to continue treatment. I really want

have the same quality as the

to thank all of our staff for their efforts. They ensure that

Paul De Bruycker, CEO


PEOPLE SUSTAINABLE EMPLOYMENT

Employer branding: Indaver does matter

50-50-50 philosophy, now and in the future

Colleagues in each region stay connected

Fit, sporty and vital

Willingness to report is still growing

Service was guaranteed

SAFETY, OUR PRIORITY

Work safe, get home safe

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Notify me campaign


PL ANET RECOVERING MATERIALS

Inda-MP: recovering precious metals pays off

P2C: valuable and sustainable solution for end-of-life plastics

CONCERN FOR THE CLIMATE

Separating more plastics from PMD waste

SAFE SINK GUARANTEE

MediPower processes medical COVID-19 waste

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Appropriate solutions for Substances of Very High Concern

Our strategy for reducing emissions

Striving for climate neutral facilities and sites

CARE FOR THE ENVIRONMENT

Sufficient landfill capacity for customers

Consideration for environment - monitoring

Preserving biodiversity

ENERGY RECOVERY

ECLUSE: green steam network for industry

Energy generation from wood waste

Heat network Antwerp North: sustainable destination of residual heat


PROSPER IT Y CONTRIBUTING TO PROSPERITY

2021: strong financial basis

Our company code as a guide

OPERATIONAL EXCELLENCE

Transparent communication

GROWTH AND INNOVATION

Landfill Reconversion’s ambitions

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Expansion opportunities for IST

Start of construction Rivenhall

Continuity in storage capacity

Prognostic approach with capacity planning

IndaScan 2.0: full traceability


PAR TNER SHIP

ABSolutely Circular for styrene

Knowledge sharing Power-toMethanol

Heat network Antwerp North: sustainable destination of residual heat

Chairman of Vlaanderen Circulair

Construction of NESS Energy project progresses

North Antwerp Heating Network: sustainable destination residual heat

PROJEC T

Sustainable solution for bottom ash

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Research extension ECLUSE


S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

FROM WA S TE TO SUS TAINAB LE ENERGY AND R AW MATER IAL S Indaver Chain Partner

Indaver was founded in 1985, in Antwerp, based on the vision that there were better ways to deal with waste. In its more than 35 years of existence, Indaver has become ever more secure in its founding vision. Every day we ensure that the waste streams entrusted to us are managed and treated in the best and most sustainable way. We do this according to our mission ‘to lead the field in sustainable waste management’ and we see our activities as justification for our existence within society. We also ensure that continuity of our service provision is guaranteed to our customers.

or storing unwanted fractions safely. At the same time,

GATEKEEPER

we limit our own effect on the environment and

Within the field of waste management, Indaver has also

surrounding area. We give our customers peace of mind

taken on the role of ‘gatekeeper’. Waste streams that

with our transparent service provision and guaranteed

contain hazardous components must not be reused or

operational reliability.

recycled. Depending on the type of waste, we either

From our position in the chain we have an essential role

neutralise or destroy these fractions, or we store them

and we are an integral part of the transition to the

safely in our landfill sites. With our Safe Sink guarantee

circular economy.

we neutralise the materials and protect the food chain

We are ensuring a clean future together.

from contamination.

ENABLER Within the field of waste management, Indaver has taken

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In the past 35 years, waste has undergone a

on the role of ‘enabler’. This means that we make it

transformation. When Indaver was first established,

possible to create value from waste by recovering raw

waste was primarily an unwanted end product that

materials and energy. For this, we use energy-efficient

everyone wanted to get rid of as quickly as possible;

technologies that have proven their worth. The

today, we are creating value from waste.

secondary raw materials are always reliable, safe and of

That means we are no longer positioned at the end of the

exceptional quality.

materials chain. As a waste management and treatment

In addition, we invest in collaboration with a wide range

company, we now occupy an integral position in the

of partners to research and devise innovative

materials chain. Within that chain we are a supplier of

developments. These developments lead to a broader

secondary raw materials from waste streams. We also

spectrum and higher quality of secondary raw materials.

generate energy through the thermal treatment of

In demonstrating concern for people, safety and the

unrecyclable waste streams, among other things. In

environment, we are taking the yield from waste to a

addition, we ensure the chain remains pure by destroying

higher level.


S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

FROM WA S TE TO SUS TAINAB LE ENERGY AND R AW MATER IAL S Gatekeeper and enabler of the circular economy

Indaver manages more than 5 million tonnes of hazardous and non-hazardous waste annually. To prevent harm to people, the environment and society, and to keep the materials and food chains pure, Indaver is a gatekeeper and an enabler of the circular economy.

SAFE SINK With specialist facilities we guarantee a ‘safe sink’: we destroy and/or neutralise all hazardous substances or store them safely in a landfill, thus keeping the materials chain safe.

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ENABLER Waste products in the green chain are relatively pure and therefore have a high circular potential. We recover as many materials and as much energy as possible from this.

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GATEKEEPER Waste products in the grey chain contain hazardous substances, also known as contaminants, and have a low circular potential.

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WASTE Businesses and households produce waste. Indaver provides a sustainable solution.

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SAFE CYCLE When treating hazardous components our focus is on keeping the cycle safe. Using innovative techniques we can also recover energy and valuable molecules from these streams.

MATERIALS Maximum recovery of high-grade materials.

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ENERGY Production for 275,850 households (Equivalent, 2021 figures)


S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

OUR CORE VALUES It is Indaver’s mission to lead the field in sustainable waste management. This mission informs our solutions for government authorities, private business and industries. We are guided at all times by environmental concerns, combined with economically and socially responsible choices.

Indaver looks after its staff and facilitates and supports their drive for continual improvement. However complex it may be, sustainable business practice is essential for any company to remain competitive. For us, the environment, corporate

Indaver’s sustainable approach to the recovery

social responsibility and economy go hand-in-hand.

of materials and energy rests on three pillars:

Five core values underpin our operations:

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SUSTAINABLE APPROACH

Working with reliable technologies.

To enable us to close materials loops, we develop solid,

Demonstrating concern for people, safety and the

Focusing on value creation and efficiency to

long-term relationships with customers, partners and

environment.

ensure affordable solutions.

suppliers. We guarantee continuity of our service

Building relationships on mutual trust.

Focusing on quality and safety to bring

provision to our customers and partners.

Ensuring transparency in communications and actions.

reliable products back into the loop, without

We ensure that our work environment is a fertile ground

Concentrating on achieving results.

negative consequences for people, the

for innovative solutions. As a sustainable employer,

Continuously improving.

environment or society.


S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

EUROPE AN POLIC Y DETER MINING FAC TOR FOR THE WA S TE SEC TOR The European Green Deal

The Green Deal, which the European Commission presented in 2019, rests on the following key goals: By 2050 there will be net-zero greenhouse gas emissions. A pollution-free environment.

Increasing the EU’s Climate ambition for 2030 and 2050

Transforming the EU’s economy for a sustainable future

Mobilising research and fostering innovation A zero pollution ambition for a toxic-free environment

A clean and circular economy. No people or region left behind.

Supplying clean, affordable and secure energy

The package of measures is aimed at transforming the EU into a modern, rawmaterials-efficient and competitive economy.

Mobilising industry for a clean and circular economy Building and renovating in an energy and resource efficient way

Financing the transition

The EU as a global leader

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Preserving and restoring ecosystems and biodiversity

De Europese Green Deal

From ‘Farm to Fork’: a fair, healthy and environmentally friendly food system Accelerating the shift to sustainable and smart mobility

Leave no one behind (Just Transition)

A European Climate Pact


S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

EUROPE AN POLIC Y DETER MINING FAC TOR FOR THE WA S TE SEC TOR Legislative Framework Energy and Climate

Among other things, the European Union (EU) is responsible for implementing the Paris Agreement (2015), also known as the Climate Agreement. It sets the goal of limiting global warming to between 1.5 and 2°C maximum. The European legislation and regulations around the climate and energy policy establishes the basis for the member states’ national legislation and regulations.

GREEN DEAL 2019 OBJECTIVES

FORECAST

The European Commission presented its European Green

To achieve the goal of a 55% reduction in greenhouse gas emissions in

Deal in 2019. This package of measures must ensure that

2030, the Commission published the Fit for 55 package in July 2021. This

Member States are climate neutral in 2050. A 55%

provides measures for the energy sector, among others.

reduction in greenhouse gas emissions must have been

The Energy Efficiency Directive (EED) has been tightened up, so there is

achieved by the interim year, 2030. (See table.)

now a distinction between: primary energy consumption: a country’s total energy requirements,

The European Commission has set itself the goal of

RED

making energy provision within the EU cleaner, more

(Greenhouse Gases)

% energy use from renewable energy:

% energy saving:

% less CO2-emissions:

2020

20

20

20

2030

32

32.5

Green deal: 55

energy and climate have been further tightened over the last few years. The focus now is on finding broader applications for renewable energy, reducing energy

NATIONAL ENERGY AND CLIMATE PLAN All Member States have drafted an integral energy and climate plan. This plan sets out a broad outline of their national climate and energy policy for the next 10 years, including measures for various sectors to achieve the established reduction in CO2 emissions.

GHG

(Energy Efficiency Directive)

reliable and cheaper. The 2030 goals with regard to

consumption and reducing greenhouse gas emissions.

EED

(Renewable Energy Directive)

2050

Green deal: climate neutral

including, among other things, the losses during distribution and consumption for non-energy purposes; and final energy consumption: the total final consumption by end-users, such as households, industry and agriculture. Although the percentage goal of 32.5% applied to both, the proposal is now a 39% reduction for primary energy consumption and 36% for final energy consumption. The Renewable Energy Directive (RED) has also been refined by increasing the share of renewable energy in the energy mix from 8% to 40%, among other things.

2021 CLIMATE LAW The Green Deal’s ambitions for 2030 and 2050 have been incorporated into the European climate law. This was established in June 2021 and it lays down the climate objectives for the next 30 years.

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S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

EUROPE AN POLIC Y IS A DETER MINING FAC TOR FOR THE WA S TE SEC TOR Legislative Framework Materials

The European legislation is also a determining factor for the national materials and waste policy of each Member State. The more than 45-year-old Framework Directive for waste has evolved and been expanded over time, with directives and regulations for specific waste streams, safety and materials management.

With its waste policy, the EU aims to encourage the

objectives per recycled fraction (with the exception of

transition to a circular economy. Its goals are:

plastics) higher than the European requirements and they

To improve waste management.

were already in force by 2021.

To encourage innovation in the field of recycling. To reduce the landfilling of waste.

For plastics, the Netherlands is aiming for a recycling percentage of 40% in 2021. For wood and glass, the

CIRCULAR ECONOMY PACKAGE

objectives are also higher than those set by the EU. And

The European Circular Economy Package of 2018 contains

the standards for this, and for paper, were already

radical refinements to the Waste Framework Directive,

applicable in 2021.

the Landfill Directive and the Packaging Directive. These refinements focus on more sustainable waste

FORECAST

management and more useful applications for waste

The Waste Framework Directive, which was most recently amended in

streams.

2018, will be revised again in 2022 or 2023. No consultations on this are currently underway. The focus will be even more on prevention than recycling.

THE PACKAGING DIRECTIVE To harmonise national measures for treating packaging

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waste, the EU established a Packaging Directive (Directive

DIRECTIVE ON DISPOSABLE PLASTICS

94/62/EC). In 2025, at least 65% of the weight and in

At the start of 2019, the EU published the Directive on

2030 at least 70% of the weight of all packaging waste

single-use plastics (2019/904). The aim of this Directive is

must be recycled. Furthermore, specific minimum

to reduce plastic pollution by cracking down on single-use

objectives have been set for various materials and the

plastics. The measures focus on the fight against litter and

calculation methods for determining the recycling

microplastics in the environment, preventing disposable

percentage have been made more rigorous.

plastics and seeking out environmentally friendly

In 2020, Member States converted the objectives for

alternatives. PET drinks bottles must be made out of at

plastic packaging into national legislation. Ireland and

least 25% recycled plastic by 2025 and 30% by 2030. The

Germany followed the European objectives. Belgian set its

Member States introduced the Directive as law in 2021.


S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

SUS TAINAB LE DEVELOPMENT GOAL S Every year, in its sustainability report, Indaver refers to nine of the 17 Sustainable Development Goals (SDGs).

GOOD HEALTH AND WELL-BEING

In 2015, the United Nations General Assembly adopted a

Ensure healthy lives and promote well-being for all at all ages

remarkable 15-year development agenda. This agenda comprises 17 Sustainable Development Goals, or SDGs. The aim is to make the world a better place. They provide a global compass in the fight against poverty, inequality and injustice and the climate crisis.

Ensure access to water and sanitation for all

The SDGs are ambitious and wide-ranging: they apply to all countries and to all people. The business world, alongside other social parties, has a crucial role to play to

AFFORDABLE AND CLEAN ENERGY

CLEAN WATER AND SANITATION

INDUSTRY, INNOVATION AND INFRASTRUCTURE

DECENT WORK AND ECONOMIC GROWTH

Promote inclusive and sustainable economic growth, employment and decent work for all

Ensure access to affordable, reliable, sustainable and modern energy for all

help achieve these ambitious goals. The International Solid

Build resilient infrastructure, promote inclusive and sustainable industrialization and foster innovation

Waste Association’s vision supports the creation of a world without waste, by defining the goals for reliable and sustainable waste management.

Make cities inclusive, safe, resilient and sustainable

RESPONSIBLE CONSUMPTION AND PRODUCTION

SUSTAINABLE CITIES AND COMMUNITIES

Ensure sustainable consumption and production patterns

The inclusion of the nine SDGs in this report describes and illustrates Indaver’s activities and goals and their relevance within global developments.

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Take urgent action to combat climate change and its impacts

CLIMATE ACTION

PARTNERSHIPS FOR THE GOALS

Revitalize the global partnership for sustainable development


S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

SUSTAINABILIT Y REPORT ADDRESSES EXPEC TATIONS ANALYSIS OF THE STAKEHOLDERS

The concerns and expectations of our customers and other stakeholders are addressed and met in the annual sustainability report.

A working group of colleagues from the various regions and departments determines the content and framework of the sustainability report. In this way, we can write a report that is balanced and representative of the entire organisation.

MATERIALITY MATRIX Our starting point is the reader, our stakeholders. We map out their interests and

subjects according to stakeholders’ interests and the impact on

influence on Indaver. Thanks to our experience, desk research and regular contact

our business operations. We determine these interests through

with stakeholders about the entire breadth of our field of work, we can compile a

the analysis of the stakeholders.

report that meets our readers’ expectations.

Modal shift

Operational excellence

Knowledge sharing

Achieving good results

Business ethics

Shareholder

Quality of output

Circular economy: energy and material recovery Biodiversity

Trust, transparency

Authorities

Media

Planet

NGOs

Suppliers General public

People

LOW

STAKEHOLDER INTEREST

Neighbours

Human rights & labour

Prosperity LOW

15

Customers

HIGH

Partnerships

Federations

Partners

Students

LOW

IMPACT ON INDAVER

Sustainable procurement

Employees

Safety, health

Traceability

Value creation

HIGH

Keeping the environment safe and clean

Customer satisfaction

IMPACT ON INDAVER

HIGH

In the materiality matrix for sustainability, Indaver maps out

LOW

STAKEHOLDER INTEREST

HIGH


S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

OUR SERVICE PROVISION Guaranteed Sustainable Total Solution

Society

Producers of waste

Indaver manages waste for a wide range of companies, industries, government authorities and collectors. Thanks to our broad expertise and years of experience, we can accept the most complex waste portfolios.

Consumers of energy and materials

Full Service Provider in Sustainable Waste Management

In close consultation with our customers, we ensure that we provide the best total solution. Our sustainable, price-conscious treatment method takes into account the properties of the waste, its potential impact on the environment and the opportunities to recover raw materials. Our efficient logistics processes give our customers peace of mind. As a reliable waste management company, we ensure our service provision is always available, under any circumstance.

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On-site Services

Transport & Transfer

PreTreatment

Treatment

Production of Energy & Materials


S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

INDUS TR IAL WA S TE SERVICES Our Service Provision to Industry

Every industry needs tailored management and treatment of its waste streams. And that is Indaver’s strong point.

Our total solution for sustainable waste management

OPTIMUM RESULT

when dealing with complex, often hazardous industrial

We ensure efficiency to achieve optimum results, whereby

waste makes us the leading service provider in North-

health, safety and the environment are our top priority.

West Europe.

Our data management systems are focused on checking,

Indaver Total Waste Management provides tailored waste

tracking and monitoring the waste streams in real time.

management from the initial request to the final

OPERATIONAL RELIABILITY

Waste streams are becoming increasingly complex in their

treatment. We use tried-and-tested solutions and

Industries need guaranteed operational reliability in the

composition. From our side, that requires investment in

combine them with cost-effectiveness and risk

management of their waste streams. Indaver provides this

new technology and innovations to find suitable solutions

management. Our efforts are focused on maximum

operational reliability, even when a customer suddenly

so that we can continue to treat these streams as

recovery of raw materials and energy.

finds themselves in an emergency situation or a time of

effectively as possible.

crisis, as demonstrated during the COVID-19 pandemic. We deploy Indaver Industrial Waste Services (IWS) in four

As a waste management and treatment company, we

In addition, we are steadily expanding our treatment

sectors:

provide an essential service. This places a huge

capacity and commercial activities in Europe by making

chemicals, petrochemicals and plastics

responsibility on our shoulders. We guarantee fast and

targeted acquisitions and investing in new facilities. This

agile deployment of our staff and we look for

organic growth strengthens the continuity of our service

collaborations to find practical solutions that guarantee

provision and benefits our customers.

pharmaceuticals, biotech, the care sector

the health and safety of everyone involved. We do all of

ferrous metals, non-ferrous metals, automotive

situation. Even in difficult circumstances, we are a robust

cleaning, collectors, treatment centres

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this so that we can provide our service accurately and according to the agreements in place, regardless of the and stable partner for all of our stakeholders.


S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

INDUS TR IAL WA S TE SERVICES Our Service Provision to Industry INNOVATOR

our service provision. That is why we have regular one-to-

For the challenges we are facing in Europe, traditional

one conversations with our IWS customers. We discuss

treatment methods are no longer sufficient. In addition to

the aspects of our Total Waste Management collaboration

our main roles as gatekeeper and enabler (see p. 9),

and the operational, tactical and strategic key

Indaver has also taken on the role of innovator. Working

performance indicators (KPIs). These conversations give

alongside universities and other knowledge institutions,

us insight into customers’ experiences and satisfaction.

we are conducting research that will lead to new treatment techniques. Consequently, thanks to chemical

BALANCED SCORE CARD

recycling, in our Plastics2Chemicals facility we will convert

In addition to conversations,

end-of-life packaging waste into basic chemicals for the

we have a tool that gives

chemical industry. We supply the process steam and heat

our customers an annual

that are released during this process to businesses and

opportunity to officially

industries. We can also recycle precious metals from liquid

assess our performance: the

pharmaceutical waste, which we then supply back to the

Balanced Score Card (BSC). The

same industries. Indaver Molecule Management allows us

BSC matches the main KPIs per

to break down such complex waste products to a

branch of industry to our waste

molecular level.

management services. Once the score has been determined, we and the customer receive tailored

ASSESSING CUSTOMER SATISFACTION

feedback so that we can implement

Indaver values sustainable relations. The contracts for our

improvement measures.

Industrial Waste Services (IWS) currently have a run time of three to five years. Continuity and treatment capacity are critical and scarce, particularly in times of crisis. Longterm contracts assure our customers that they will receive this service. We also appreciate constructive feedback on

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S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

MUNICIPAL WA S TE SERVICES Our Service Provision for Public Customers and Private Collectors For many years now, Indaver’s services have supported public customers and private collectors in their transition to a sustainable circular economy. Our core mission is to close the materials loop.

works closely with several sectors, either as a waste treatment company, as a raw materials and energy supplier or as a partner. This value creation exists through the recovery of materials and the generation of energy, among other

In 2020, the European Commission published its Circular

things. We convert the green and VFG waste into compost

service provision to meet or exceed all standards and

Economy Package 2.0 as part of its Green Deal. This

and, in the Netherlands, into green gas and liquid CO2.

norms. We apply this same care to the facilities we run for

innovative framework sets more stringent goals for sustainable waste management.

The residual waste from households and similar

supply to businesses, industries and the public grid. Our

Thanks to this closely monitored management and high

By achieving these goals, private collectors and public

innovative Plastics2Chemicals facility will convert the

availability, Indaver offers a guarantee that the waste

customers ‘make a significant contribution’. They are

separately collected packaging material from the Plastics

streams are always processed under the best

increasingly playing a key role in achieving the climate

Metals and Drinks Cartons (P+MD) waste into base

circumstances.

goals in the public domain. Consequently, municipal

chemicals for the chemical industry.

During the COVID-19 pandemic there was high peak

authorities in different regions are increasingly working

supply of household waste, PMD and green waste

together for a climate-neutral future. Above all, they are

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public customers.

commercial waste produces stable energy which we

streams, as well as extra medical waste, and we proved

responsible for the waste and environment management

CONTINUITY IN TREATMENT

that we could treat exceptional volumes. The continuity of

within their region. At the same time, local and national

For all of our customers, including public and private

our service provision never faltered, and our public

authorities determine how household waste is managed

collectors, in addition to a sustainable approach to the

customers and private collectors were able to rely on us at

and processed. This means Indaver has a very diverse

waste streams, continuity of treatment is of great

all times.

playing field, to which we adapt our service provision.

importance. The reliability of our service provision is essential in order to prevent our customers’ service

Indaver also provides this same guaranteed service

VALUE-CREATION AND COLLABORATION

provision from coming to a standstill.

provision when it runs facilities on behalf of public

If we want to achieve the ambitious goals for 2030 and

Our facilities perform at the highest level and our people

customers. Our more than 35 years of experience and

2050, value creation from waste and far-reaching

have up-to-date professional knowledge. We are

expertise in the management of high-tech treatment

collaborations between sectors are essential. Indaver

constantly integrating technological innovations into our

infrastructure benefits our public customers.


S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

MUNICIPAL WA S TE SERVICES Our Service Provision for Public Customers and Private Collectors Belgium

CONTINUAL INVESTMENT

In Willebroek, for example, we built a completely new

(Van Afval Naar Grondstof - From Waste to Raw

sorting line for packaging waste, which sorts the P+MD

Material) focuses on close collaboration within the chain

Indaver has the latest, reliable and proven state-of-the-

waste for three million Flemish residents in line with the

to ensure that fractions are separated better at source.

art technology. We subject new technological

most recent objectives (see p. 52). The sorted material is

That is, in fact, the only way to get high-quality raw

developments to a thorough evaluation. If the result is

a valuable raw material for mechanical recycling, while

materials.

positive, we integrate the new development into our

the plastics are valuable for chemical recycling in our

This also applies to VFG waste. Good compost,

facilities, or we invest in new infrastructure.

new Plastics2Chemicals facility.

produced from green and VFG waste that is as pure as

The Netherlands

possible, plays an important role in the shift to circular agriculture. Compost creates fertile soil in a natural way,

WORKING TOGETHER FOR BETTER SEPARATION

i.e. without using chemically produced fertilizer. This is

Chain responsibility weighs increasingly heavily with

discussions on nitrogen.

an important fact, particularly in relation to the current

regard to the management and treatment of household Together we give waste a second life

waste in the Netherlands. The VANG programme

Indaver in the Netherlands is responding to this by collaborating with its chain partners for better separation of the VFG waste. In addition, we critically assess the waste before accepting it. Checks at the gate and monitoring of the loads mean more rejections – and

FORECAST: ENTERING INTO A DIALOGUE For this we have learned from desk research how public authorities are

the future to achieve its goals. Public authorities have an increasingly large

meeting the challenges elsewhere in Europe and the world, and what

role to play in achieving the environmental and climate goals. At the same

developments are currently underway.

the known collection route.

the complexity of those waste streams, for which high-quality solutions

The talks, which are also part of our research, but which could not be held in

on controlling waste-management costs, since these

must be found. Indaver wants to enter into a dialogue with the public

2021 due to Covid-19 virus restrictions, will take place in 2022.

time, the number of waste streams on the market is increasing, as well as

stakeholders to offer, as a partner, a suitable answer to these new expectations. We are also working on innovative solutions so we can support our public partners to achieve their goals. 20

we then feed this back to our customers, who can

Indaver in Belgium is investigating what the public sector’s needs will be in

provide targeted guidance for better separation along Alongside this, local governments are strongly focused affect the waste-collection fees charged to households.


S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

THE INDAVER GROUP IN EUROPE Locations

Indaver has sites and specialized installations in various European countries.

Belgium - Antwerp, Doel, Grimbergen, Kallo, Mechelen, Nijvel, Waregem, Willebroek The Netherlands - Alphen aan den Rijn, Delfzijl, Dordrecht, ’s-Gravenpolder, Groningen, IJmuiden, Leeuwarden, Moerdijk, Nieuwdorp, Oldekerk, Oude-Pekela, Rijpwetering, Rotterdam-Europoort, Terneuzen, Vlissingen-Oost, Voorschoten, Well Germany - Biebesheim, Billigheim, Frankfurt, Hamburg, Kassel, Mainz, Stuttgart, Wetzlar Ireland - Cork, Dublin, Dún Laoghaire, Meath United Kingdom - Aberdeen, Belfast, Essex, Teesside France - Loon-Plage (Duinkerke) Portugal - Abrantes, Lissabon Spain - Tarragona Italy - Origgio

21

Get in touch with Indaver: www.indaver.com e-mail: communication@indaver.com more information: company details


S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

INDAVER GROUP IN EUROPE Volumes Managed

Trading

1

million tonnes

In 2021, Indaver was managing 5.3 million tonnes of waste, out of which 4.3 million tonnes was treated in our own facilities and 1 million tonnes by third parties.

60%

Treatment

4.3

million tonnes

Total volume of waste managed 5,313,248 million tonnes

We treated 60% of the waste products with an emphasis on recycling materials and finding useful applications for the energy.

20%

Waste to Decontamination

We treated 20% thermally,

20%

to break up the hazardous components at high temperatures or to neutralise them through physicochemical treatment.

We store 20% of the waste

20%

products safely and sustainably on our landfill sites.

31%

Waste to Energy

20%

Belgium

The Netherlands

Germany

million tonnes

million tonnes

1.3

million tonnes

Ireland/UK

France

Italy/ Portugal

2.6

Waste to Safe Sink

8%

Preparation for Recovery

21%

1

Waste to Materials

0.4

million tonnes

0.01 million tonnes

0.02 million tonnes Treatment Trading

22


S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

AUDITS IMPROVE THE QUALIT Y OF OUR PROCESSES To guarantee safety, reliability, performance capacity and traceability we conduct audits, or we have them conducted by other parties. Audits indicate that our technical and administrative processes comply with the legal stipulations. We are transparent and we improve our processes, where possible. Our management systems and several of our endproducts are certified.

gaining certificates for Indaver’s management systems

SUSTAINABILITY REPORT 2021 AUDIT

or for the quality of our end-products. Independent and

All of the figures in this Sustainability Report by Indaver

recognised certification bureaus confirm formally that

have been audited by an external agency. For the 2021

Indaver is working correctly and that it is adhering to

edition this was Bureau Veritas Certification, Belgium.

internationally recognised standards. ·

SEVESO inspections Indaver’s sites in Hamburg,

You can find the external verification bureau’s validation

Biebesheim, Frankfurt, Stuttgart, Antwerp, Terneuzen,

statement on p. 129.

Dublin Port and Dunkirk store and treat hazardous waste. Consequently, they come under the SEVESO

INTERNAL AUDITS

Directive. This European Directive is there to manage

Our internal audits help us to improve our business

the risks associated with the storage and treatment of

HIGHLY PROTECTED RISK AWARD

processes.

hazardous substances. The Directive aims to prevent

In April 2021, the fact that chain safety had been embedded as part

Process audits are used to investigate our own

serious accidents and if accidents do occur, to minimise

of the four-year safety project on the Antwerp (Belgium) site was

processes, to identify and quantify risks and to test the

their impact on people and the environment.

rewarded with the Highly Protected Risk (HPR) Award from FM

·

Global. Indaver Antwerp is the first site to achieve this hard-to-

management systems for efficiency and effectiveness. ·

AUDITS OF THIRD PARTIES

legal stipulations and our permits.

Indaver has a large network of reliable partners who, in

obtain HPR status for its hazardous waste facilities.

addition to their own activities, offer specialised logistics

FM Global is a worldwide player in insurance and is responsible for

EXTERNAL INSPECTIONS

and treatment solutions. Careful selection is done through

Indaver’s fire and risk insurance. Meath (Ireland, 2017) and the

Every year, Indaver is inspected by a number of third

our own Waste Flow and the logistics teams based on

Waste-to-Energy facility in Doel (Belgium, 2018) have already won

parties.

geography, flexibility, quality standards, services and price.

this award.

·

· · 23

Compliance audits are used to check compliance with

Government inspections in all regions by the government authorities that award permits and check

Centres that treat waste which is critical in nature,

they are being adhered to.

composition or process are subjected to approval

Audits by customers or external certification bureaus

processes. In addition, we screen the permits, treatment

who assess our processes on behalf of customers.

techniques and management systems. For less critical

Audits by certification bureaus for maintaining or

treatments we use existing Qualification Guarantees (QG).


S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

Certificates per country and per site Country

Certificate holder

Certificate

Since

Belgium

Indaver nv (Antwerp, Doel, Kallo, Willebroek, Grimbergen, TWM sites)

ISO 9001/14001

1991/ 1997

ISO 45001

2011

RHP Keurmerk

2011

Vlaco

2008

Indaver Groencompostering (Grimbergen)

Vlaco

2006

SVEX nv (Doel)

ISO 9001/14001

2008

ISO 45001

2011

Indaver Groencompostering (Kallo)

The Netherlands

Ireland / UK Germany

Indaver Nederland B.V. (Indaver ARP B.V., Indaver Afvalberging B.V., Indaver Compost B.V., Indaver ISO 9001/14001 Groencompost B.V., Indaver IWS (Industrial Waste Services) B.V., Indaver Impex B.V., Indaver WTE B.V.) ISO 45001

1995 / 2010

Indaver IWS (Industrial Waste Services) B.V.

SQAS-certificaat

2011

Indaver Compost B.V. (Alphen aan den Rijn, Europoort, Nieuwdorp), Indaver Groencompost B.V. (Moerdijk, Rijpwetering, Voorschoten), Indaver Vagroen B.V. (Groningen)

Keurcompost

2011

NTA 8080

2010/2011

Indaver Compost B.V. (Alphen aan den Rijn)

NTA 8080

2014

NTA 8080 certificaat voor vloeibare CO2

2016

ISCC biogas en biomethaan

2019

Indaver IWS (Industrial Waste Services) B.V., Indaver Impex B.V. and Indaver Impex N.V.

VCA petrochemie

2014

Indaver Ireland Ltd (Meath WTE, Transfer Station, TWM sites) Indaver (UK) Ltd (TWM sites) Indaver (NI) Ltd AVG mbH (Hamburg)

ISO 9001/14001

1994/ 2000

ISO 45001

2002

ISO 9001

1994

ISO 14001

1997

ISO 45001

2020

EFB

1997

ISO 14001

2001

EFB

1997

ISO 9001

2008

EFB

1997

Chemisch-Physikalische Behandlung (Frankfurt)

EFB

1997

Chemisch-Physikalische Behandlung (Kassel)

EFB

1997

Chemisch-Physikalische Behandlung (Stuttgart)

EFB

1997

Sonderabfalldeponie (Billigheim)

EFB

1997

Gareg Umwelt Logistik GmbH (Hamburg)

EFB

1997

Dörsam + Nickel Transport GmbH

EFB

2013

Indaver Portugal S.A. (Abrantes)

ISO 14001

2015

HIM GmbH (Biebesheim) Panse Wetzlar Entsorgung GmbH (Wetzlar)

Portugal

24

2012


PEOPLE

CRE ATIVIT Y, INNOVATI ON AND SAFET Y

The growing complexity of society demands creative and innovative solutions from driven and talented people. In order to be in a position to respond appropriately to changing circumstances, we invest in ourselves, we ensure that we are agile, we collaborate and we share our knowledge. By continuously learning, developing our talent and keeping ourselves physically and mentally resilient, we can maintain a work-life balance. Everyone wants to return home safe after a day at work. Safety is our top priority at all times, in every department. SUSTAINABLE DEPLOYMENT OF ALL STAFF SAFETY, OUR PRIORITY

25



PEOPLE

S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

SUSTAINABLE EMPLOYMENT

SUS TAINAB LE DEPLOY MENT OF ALL S TAFF SOCIAL CONTEXT

OUR APPROACH

THE JOB MARKET

EMPLOYER BRANDING

Pressure on the job market is at an unprecedented high level. That applies to almost every

Indaver positions itself on the job market in a targeted and distinctive manner with its

sector, to almost all roles and training levels, and to almost every country in which Indaver

brand promise, ‘ensuring a clean future together’. This employer brand clearly shows what

is active. This makes attracting, and especially retaining, staff a challenge. At the same

binds us together and fascinates us in our daily work. We are demonstrating that our work

time, some of our most experienced staff are reaching retirement age and leaving us.

matters, so that potential candidates can also choose based on content, and we are

Transferring their knowledge and experience requires timely consideration.

indicating that we strive for a sustainable relationship with our new employees.

CONTINUING TO WORK HEALTHILY AND HAPPILY

SUSTAINABLE DEPLOYMENT

The age at which we retire continues to rise. Everyone wants to fulfil this longer career

The importance of keeping everyone healthy and energetic was also evident in 2021. Our

path healthily and energetically. That requires an approach that promotes the sustainable

50-50-50 philosophy, which was developed in 2020 in response to the pandemic, is now

deployment of all staff, both young people and more experienced employees, so that

embedded in the organisation. We work from home more often, have fewer meetings and

everyone can stay motivated and continue to work happily. This is a task for employers

we think more carefully about our mobility. We provide a good digital infrastructure for

and employees alike.

people who work partially from home, and we provide a safe workplace for the people who work on-site. We support everyone to keep fit and stay motivated and we encourage

OPERATIONAL RELIABILITY The situation over the last two years has made it clear that operational reliability, particularly in the essential sectors, must take top priority. This is a complex issue that affects every part of business operations: people, processes, facilities, safety, digitisation. To demonstrate that business operations can be guaranteed, an increasing number of businesses, organisations and governments are drawing up a business continuity plan.

27

our colleagues to expand on their skills, to gain more professional knowledge and experience and to continue to grow. That benefits Indaver as an organisation, the people who work there and our service provision, which in turn fulfils our customers’ needs at all times.


PEOPLE

S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

SUSTAINABLE EMPLOYMENT

FINDING AND CONNEC TING PEOPLE Over the next few years, many experienced staff will leave Indaver as they reach retirement age. We want to keep their knowledge within the organisation as much as possible by attracting new people in good time. To attract new staff, good brand awareness is important. As is a wider awareness of our social value.

We work to create sustainable relationships with our colleagues. Our employer lifecycle provides for targeted preboarding and onboarding so that new colleagues feel welcome at Indaver from their very first moment. A short

properly before I retire. No one is indispensable, but

series of e-learning courses give the employee insight into

in this technical work, you do

the Indaver organisation as a whole.

need to know how to look for a

HR Learning & Development ensures professional

fault, what to pay attention to and the relationship between

Employer Branding

knowledge remains up-to-date, which always forms the basis of our service provision. In addition, staff can easily

the two. That has to appeal to

Since 2019, Indaver has been focusing on employer

build on their skills in specific areas and interests, if they

you. And, of course, you must

wish to do so. To promote transfer to other roles and thus

know that there’s always more

INDAVER MATTERS

branding. Our brand promise of ‘ensuring a clean future together’ sums up perfectly what we stand for. With our employer brand, we can position ourselves

offer future career prospects, we make it clear what training needs to be undertaken for each role.

recognisably and in a targeted manner on the job market.

Specialist Process & Technology

necessary, we work with selected partners that know

ARP IJmuiden

Indaver well. It is clear that we are not the biggest employer, but our social value is evident. Young people, in particular, often opt for an organisation that adds value to society. This is why we convey our relevance for the circular economy very clearly. The result is that applicants are a better fit with our company philosophy and there is a more targeted match.

to learn. Leo de Vries

We conduct most of our recruitment ourselves. Where

28

I want to handover my work

1,946 771 Ireland 196 United Kingdom 18 Belgium

WORKFORCE TOTAL GROUP 638 The Netherlands 264 France 30 Portugal 26 Italy 3

Germany


PEOPLE

S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

SUSTAINABLE EMPLOYMENT

CONNEC TING PEOPLE AND FACILITATING AGE PYRAMID Average employee age pyramids

2021

Belgium

Refer a Friend We are our own ambassadors. If we are happy with our

The Netherlands

employer, we are more likely to tell friends, family or > 55 years 45-54 years

25%

31% 19%

35-44 years

22%

25-34 years

33%

45-54 years

28%

35-44 years

< 24 years

> 55 years

21%

4%

< 24 years

apply. Indaver uses the bonus scheme Refer a Friend when a

17%

25-34 years

acquaintances about vacancies and encourage them to

member of staff introduces someone as a colleague. If this person fulfils specific requirements, the member of staff

0%

will receive a bonus. Ireland > 55 years

34% 35%

35-44 years

14%

25-34 years

29

2%

In 2021, the number of new members of staff that came in

> 55 years

15%

45-54 years

< 24 years

Germany

33%

45-54 years

25% 16%

35-44 years

19%

25-34 years < 24 years

7%

through our Refer a Friend scheme increased. Not only are we happy with the colleagues who were introduced in this way, it is fantastic to know our employees are proud to work for Indaver and to actively promote working here.


PEOPLE

S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

SUSTAINABLE EMPLOYMENT

CONNEC TING PEOPLE AND FACILITATING For many people, the work environment has changed considerably over the last two years. Anyone who was able to, depending on their situation, had to work from home either full-time or part-time. Meetings were primarily held online. These restrictions, which were a result of coronavirus (COVID-19), sped up Indaver’s digitisation. We facilitated remote working in all sorts of ways. We also tried a variety of means to help everyone stay connected to each other.

each other in person in 50% of the meetings. It is therefore clear that travelling time will never disappear completely.

NOW AND IN THE FUTURE

WORKSPACE AT HOME

Arising from the measures related to the pandemic, our

Anyone who works from home needs good access to

50-50-50 approach is here to stay. Our philosophy is that

online business processes. In 2021, Indaver took

we work from home 50% of the time in all roles where

considerable steps to provide its staff with the best digital

that is possible, travel 50% less and have 50% fewer

work environment – and not just at home, but also in

physical meetings.

their official workspace.

THE PANDEMIC IN 2021

Online applications facilitate working (together) online.

The development of COVID-19 kept us busy in 2021. As

Our 50-50-50 philosophy ensures that we have fewer

We can easily work together and consult with other

an essential sector, and despite the restrictive measures

colleagues in one space; this was one of the measures

regions and external partners. Furthermore, we have

that applied in the various countries, we ensured that our

against coronavirus in several countries in 2021. A lot of

become more flexible about where and when we work.

service provision could continue unabated. We were able

activities can easily be organised remotely, i.e. from home.

If anything positive has come from the pandemic, it is the

to offer our customers adequate storage and treatment

Digital technology makes it possible to speak to and see

expedited digitisation we are undergoing as an

capacity at all times throughout the year.

each other without having to arrange a physical meeting

organisation.

each time. For the purpose of getting in contact with It is of equal importance that we were able to retain our

colleagues in other countries, digital meetings seem to

staff. Regardless of the different national measures we

work particularly well. Now that people are used to

continuously ensured that everyone was able to work

meeting online, they are also more likely to ask colleagues

safely, whether this was at home or on-site. The pandemic

from other countries to attend online during hybrid

has demonstrated that, as an essential business, Indaver

meetings. To facilitate this, we have expanded our

provides stable continuity in employment opportunities.

technical equipment (cameras, audio, etc.).

Partly on that basis, we were able to recruit new staff who

30

have also stayed with us. Furthermore, the growing

We remain well aware, however, that physical meetings

economy and the tight labour market are once again

form the basis for informal contact. Consequently, we work

making it difficult to attract the right people.

on the premise that we will definitely still see and speak to

Our department has quickly gotten used to working remotely. And we help each other out by sharing knowledge, which is nice. Isha Van den Broeck, IT Project Manager BIS Singelberg.


PEOPLE

S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

SUSTAINABLE EMPLOYMENT

CONNEC TING PEOPLE AND FACILITATING Staying Connected To stay connected with each other, we developed initiatives throughout the year. Every region has its own work method for this. Indaver in Ireland formed a wellness committee, which organised a festive Christmas photo competition at Christmas time. At Indaver in the Netherlands, the Friends Club was active. In 2021, it managed to organise two activities in between the restrictions: clay-pigeon shooting and, during the Indaver

Apart from the initiatives per region, departments also came up with activities to ensure they continued to see and speak to each other, by organising, for example, walks in pairs, a collective online beer-tasting session and, prior to the European Football Championship, a competition for the best football expert.

VIRTUAL TRIP Just as in 2020, Indaver staff in Ireland were able to go on

family day, a very successful visit to Burgers Zoo.

a virtual trip. Not through Asia this time, instead they

Indaver in Belgium has the Friends Circle, which managed

Willebroek, via IndaChlor in France to the other side of the

to organise a visit to the Efteling theme park in 2021 and a celebration of Indaver’s 34th anniversary. In addition, Indaver has what’s known as “MoodMakers” at its sites in Belgium. These are bridge-builders who organise activities for their colleagues. One lovely example is the cycling and walking challenge the MoodMakers organised in April. The aim was to work in teams to reach a total of 250 trees: 1 tree planted per 100 kilometres walked or 250 kilometres cycled. This was a great way for some people to lose a few additional COVID-19-kilos. The challenge was a great success. The approximately 70 teams from Belgium and the Netherlands cycled and walked a whole forest of 500 trees.

started in Belgium and went from Antwerp and Channel. Then, via Rivenhall, Ness and arc21 (United Kingdom) to Meath and Ringaskiddy in Ireland for the final stretch. Starting on the 13th of October, the teams had 30 days to travel the 2,177 kilometres. Once again, the winning team had €500 donated in their name to a charity of their choice.

SUPPORT Colleagues from Indaver in Germany were able to rely on the Employee Assistance Program (EAP). This programme provides 24/7 support in the fields of health, work-related and personal matters. EAP gives this support as desired, with appointments online, over the phone or in person.

Moving towards 250 trees! Bike and walk along with the MoodMakers

31


PEOPLE

S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

SUSTAINABLE EMPLOYMENT

CONNEC TING PEOPLE AND FACILITATING Diversity and Inclusion

Foreign-Language Staff

Diversity between colleagues, i.e. the differences between

In Willebroek (B) there are many people with a different

people, such as level of education, gender, cultural

mother tongue. We ensure that our supervisors are capable

background and level of ability to work, strengthen the

of translating, so that everyone can work safely and

organisation. Inclusiveness, i.e; the inclusion of these

efficiently. Even the team leaders in Willebroek are often

differences, mutual solidarity, demonstrating concern for

not proficient enough in Dutch or English to follow a

each other and unity, makes the organisation stronger,

training course in those languages. Our training courses

too. Without inclusiveness, diversity will never be able to

have been tailored for this, so that they can still gain the

flourish.

necessary knowledge and further their development. We

For many years, Indaver has been striving to increase

also encourage the sorters to continue their development.

diversity. Consequently, many different nationalities work

We are looking into the possibility of working with asylum

together at Indaver. We try to align our organisation with

centres for sorting work. If this collaboration takes shape, it

the cultures and beliefs of all of these nationalities.

will increase the number of foreign-language staff.

PARTICIPATIEWET [THE PARTICIPATION ACT] Indaver in the Netherlands offers several positions for people who have been long-term unemployed, includimh cleaning, green-space maintenance, catering or facilities roles. When training places or vacancies come up, we always look to see if these are suitable to be filled by the target group. Such positions form part of the Dutch Participation Act, which is focused on social return on investment (SROI).

32


PEOPLE

S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

SUSTAINABLE EMPLOYMENT

S TAY ING FIT AND HE ALTH Y As an employer, sustainable deployment of its staff is a valuable principle for Indaver. A healthy and fit career with adequate development prospects in a safe work environment benefits everyone. Indaver provides for that.

environment sector (WENB) named Indaver in the Netherlands the Most Vital Specialist Company of 2021. We were awarded this honour thanks to the clear and comprehensive IndaFIT model, which has something meaningful to offer at every stage of life.

LESS STRENUOUS Furthermore, when building the new PMD facility, we gave particular consideration to improving ergonomics. This makes sorting work less physically strenuous than in the previous facility.

IndaFIT Provides Additional Help

AG ANTWERP 10 MILES

Mobility TandjeBij (Gear up)

Indaver encourages its staff to stay physically and mentally

In October, a few Belgian colleagues took part in the 10-

Cycling to work is a healthy way to start the day.

fit and to develop skills and interests. The online IndaFIT

mile run in Antwerp (Belgium). Together they achieved a

The Belgian mobility concept Tandje Bij therefore offers

test helps with that. By asking questions and listening to

great result for the

employees in Belgium the opportunity to buy a bicycle.

the answers, we gain insight into whether there is a good

company, coming 63rd out

We are happy that so many colleagues are already making

work-life balance, into our mental health and physical

of the 244 companies that

use of this opportunity.

condition and into whether there are areas that could be

took part.

improved upon. The outcome is immediately visible. The

Watch the video.

test is linked to a conversation with an external coach, and

33

this is the only other person who can see the results. We

WELLNESS CALENDAR

can work on our personal goals based on this

Throughout the year, Indaver in

conversation. Indaver makes the sustainable deployment

Ireland presented the Wellness

programme available for this purpose.

Calendar, with different activities

With the continuing pandemic, the use of IndaFIT has

for staying fit and healthy, such

featuring the logo. In 2021, we expanded our

become even more important, particularly for the early

as a running scheme (Couch to

range with sportswear – shirts, shorts,

recognition of stress. The conversation with the coach can

5k), healthy recipes and CrossFIT

trousers and raincoats – for the runners and

take place online, if necessary.

workouts. Halfway through the

cyclists among us. This sportswear clothing

year, they surveyed their

also gives a stylish nod to the Indaver logo.

MOST VITAL SPECIALIST COMPANY 2021

colleagues to find out how

In the summer, the Dutch employers’ association for

people were finding it and how they could adjust the

companies in the energy, telecoms, recycling and

calendar, where necessary.

INDAVER SPORTSWEAR Indaver has work clothing in its colours and


PEOPLE

S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

SUSTAINABLE EMPLOYMENT

CONTINUING TO LE AR N AND MAINTAIN PROFESSIONAL K NOWLEDGE Knowledge Management Strategy

Developments are moving fast, so every business must make an effort to keep current knowledge up-to-date. From our core value of ‘continuously improving’, we encourage everyone to keep learning, to build on their talents and to keep their professional knowledge up-to-date. This is part of our knowledge management.

accessible. Staff can gain access to the education and training offer through the Indaver People Platform. This learning module consists of a library of all the courses that Indaver offers, the personal learning plan that is linked to the role and the associated (safety) training courses, including their expiry date, and the learning history, which keeps a record of the training courses that have been

The strategy for knowledge management, which we drew

followed and completed. There is also the option to follow

up in 2020, is approached from three angles:

external training courses.

1.

Structure: offering knowledge in a structured way.

In addition, Indaver has a platform that gives access to

2.

Flexibility: providing fast and efficient training through

around 100 general e-learning courses.

e-learning courses.

Our training policy ensures all colleagues have the same

Blended learning: we always choose the best option

training opportunities, both professionally and personally.

3.

for offering knowledge: traditional, training in the workplace, e-learning, video and animation, or a combination of all of these.

TRAINING HOURS Compliance & safety

Knowledge management is part of process assurance. Process assurance ensures our processes are correct, the

16,011 hours

risks are known, our added value is determined and that

Technical skills

we have people with the right knowledge to do their job.

14,746 hours

This in turn allows us to guarantee our service provision to

Other skills

our customers.

TRAINING OFFER Following on from our strategy on knowledge management, we have made the training offer more 34

42,000

total training hours

7,755 hours Leadership/management

3,488 hours

2021


PEOPLE

S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

SUSTAINABLE EMPLOYMENT

CONTINUING TO LE AR N AND MAINTAIN PROFESSIONAL K NOWLEDGE Triple C

DEMONSTRATING LEADERSHIP

TRIPLE C CONTINUES

This targeted approach provides added value for the

From our Triple C leadership principle, care-connect-

For Indaver, Triple C is an important way

interns as well as for Indaver. The interns get an internship

coach, we also trained our supervisors in the 50-50-50

to support supervisors of all levels in

that matches their training and interests, and we get

philosophy in 2021. This puts the emphasis on talking to

their work. Triple C Continues is the

interested students who come up with new insights and

people in order to recognise signs of stress and burnout in

follow-up to this. In 2021, as well as in

ideas. Furthermore, they become our ambassadors for

staff who work from home a lot. Due to the presence of

Belgium and the Netherlands, we also

other interns. The first interns have now been offered

coronavirus, they may experience a different type of

offered the programme to our collea-

contracts and have merged seamlessly into our

stress. There are some burnout-type symptoms that

gues in Ireland and the United Kingdom.

organisation.

demand more attention from supervisors. It is clear that, particularly in these times, there is a need to maintain contact during time off work. We have geared our system to that. It is important that there is a bond of trust, so that members of staff feel able to say why they have had (repeated) time off. The cause may not always be workrelated. During the conversation about absences, supervisors offer targeted help. New to the extended Triple C meetings is that, on the last day, participants can put questions to the general director and the HR director for Benelux-France. This exchange of questions and ideas is greatly valued by both sides.

Internship Cycle In 2021, we further professionalised our internship policy. The new structure mirrors the education system. At two points in the year, March and September, we target specific educational establishments to advertise internship opportunities. In the eight weeks leading up to that, supervisors can submit their requests for a work experience internship or final degree project. This request must clearly set out the expected activities and training. After that, we approach the relevant educational establishments that offer the internships to the students. The interns go through the onboarding and e-learning introduction in the same way as new staff to ensure they feel equally welcome.

35


PEOPLE

S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

SAFETY, OUR PRIORITY

SAFET Y, OUR PRIORIT Y SOCIAL CONTEXT

OUR APPROACH

WORKING SAFELY IS IN EVERYONE’S INTEREST

RETURN HOME SAFE

Staff have the right to a safe workplace. To this end, governments are establishing

Preventing injury is Indaver’s starting point. We have laid a solid foundation in the form of

legislation and regulations to which every safe workplace must adhere. The employer

policies, procedures and management systems. The regional safety department ensures

monitors this and ensures, in consultation with employees, that workplaces are set up

these are implemented and monitored properly. Audits and risk-assessments test their

correctly and safely. Furthermore, they promote a good safety culture. It is then up to the

implementation and staff follow safety training courses. We promote an open culture,

employee to take responsibility for working safely.

where safety issues can be reported without bias and where safety ultimately becomes second nature and determines our actions. This ensures that everyone can return home

CYBER CRIMINALITY

safe after a day’s work.

With the growing number of services and businesses that are digitally linked, not just

36

within a business but also externally, vulnerability also increases. Cyber criminals know

DIGITAL RESILIENCE

how to get into what appear to be closed systems. Among other things, they can install

Many staff members find working from home sustainable and comfortable. However,

ransomware and shut down the entire business operation. This endangers the continuity

there is a substantial risk of internet fraud, whereby cyber criminals can penetrate

of vital processes, facilities and service provision. And this doesn’t just affect businesses, it

business networks via the staff. We are aware of the risks and are working to protect our

also affects government authorities, educational establishment, social organisations,

digital security within the chain. The security of our systems and networks always takes

employees and private

top priority to ensure our processes, facilities and service provision remain operational. In

individuals. Everyone is part

collaboration with an external partner, and through workshops across departments, we

of the digital chain.

evaluate the cybersecurity of our facilities, systems and processes.


PEOPLE

S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

SAFETY, OUR PRIORITY

SAFET Y IS OUR MAIN PR IOR IT Y One of our core values is ‘concern for people, safety and the environment’. Guaranteeing and improving the safety of people and processes is a major part of our continuous improvement efforts.

COMPARING SAFETY FIGURES

The aim is that

Indaver compares its safety figures with the available

employees who have

data from the Belgian waste sector. The year 2020 is the

Frequency rate

most recent, showing a frequency rate of 20.4. In 2021,

INCIDENTS RESULTING IN LOST WORK TIME OR ABSENCE In general, all regions are performing equally with regard to accidents that cause lost work time or absence. These

9.3

our frequency rate is below 10 and therefore is once again significantly better.

LTIR (Lost Time Incident Rate)

are incidents that result in a member of staff being unable

2019 - 2021

12-month rolling average (incl. contractors)

to come to work for more than one day (rate of

arrived at work safe and sound also return home safe and sound. Adrie Kaijser, Group Safety Manager

frequency). In 2021, for the entire Indaver Group there was a total of 32 accidents with injury, which was 2 less than in 2020.

25 20

At the same time, we must unfortunately report that in Germany an extremely serious accident occurred at Dörsam + Nickel, a transport organisation, which Indaver took over on 1 January 2021. To record the safety performance for the Indaver Group, we use a central Incident Registration & Management

10 5 0 2019

2020

2021

system. To improve performance and reduce the number

Total Indaver Group (incl. contractors)

Waste sector

of incidents, we work hard on preventative reporting of

Group target (<10)

Chemistry sector

dangerous situations. We also focus on corrective measures to prevent the chance of injury.

37

15

The ‘Lost time incident rate’ chart marks the amount of lost time accidents

TY SAFEST IF R


PEOPLE

S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

SAFETY, OUR PRIORITY

THERE ARE MAN Y SIDES TO SAFET Y Safety is about more than just working safely and getting home safe. Indaver initiates a range of projects and campaigns each year to increase awareness, to promote proactive safe behaviour and to strengthen digital resilience. Supervisors then implement this on the sites. All of this to secure the continuity of its service provision.

All staff can follow a digital training programme. This consists of 26 modules that put a spotlight on the various

BUTTONS

safety topics.

‘Warn mich! Danke’ was also made very visible. Following a conversation about safety, every

WARNING The ‘Warn mich! Danke’ campaign is mainly intended to encourage staff to warn each other about unsafe situations and to learn to take a warning as a sign of caring, not as a criticism. Because the first time you might

Warn mich! Danke

give a warning, but the next time you could receive it. It’s all about caring for each other so that everyone gets

In 2021, Indaver in Germany launched the safety

home, safe. There is no excuse for working in an unsafe

campaign ‘Warn mich! Danke’ (Warn me! Thank you). The

situation or for unsafe behaviour.

campaign is part of the German safety project. The aim is to prevent accidents due to unsafe behaviour. The first half of the year is used to develop the concept and present it to supervisors. With their input, the concept is then further refined, after which the first training session for managers and supervisors is held in

38

August. They then train their team members. Safety days

FORECAST

are also scheduled, safety sheets and posters are designed

The safety project will continue in 2022 with workshops that look

that draw attention to the various safety topics.

further into the safety of specific workspaces. In addition, every month

Everything is geared to creating awareness of unsafe

a different central safety topic will come under the microscope. It is

(work) situations, being able to recognise them, to alert

also the year in which everyone will put what they have learnt into

people to them and to remove the unsafe aspect.

practice, now and in the future.

German colleague will be given a button to stick on his or her safety hat. The button makes it clear that the colleague is prepared to be a part of the conversation, both to warn and to be warned. Eventually, everyone on the German sites will be wearing one of these buttons.


PEOPLE

S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

SAFETY, OUR PRIORITY

THERE ARE MAN Y SIDES TO SAFET Y Addressing each other on a working

Antwerp

AVOIDING RISKY BEHAVIOUR In 2021, the Indaver chain-safety project on the Antwerp site in Belgium entered its third year. This is a far-reaching project within Indaver. The experience we gain in Antwerp can also be applied to other sites. Various topics were covered in

Effect Veilig werken, veilig thuis, iedereen, elke dag. Nieuwsbrief over onze veiligheidscultuur

Voorwoord

In dit nummer Wat meer achtergrond bij onze award

u p. 2

Inkijk in een handig zakboekje als gespreksstarter over veiligheid u p. 4 Alle bestaande en nodige kennis en competenties straks in kaart u p. 5 Aandacht voor onze brandopleidingen

Nr 8 - Juni 2021

u p. 6

De ketengedachte uitgelegd met een concrete situatie u p. 8 Hoe we vanuit de 5S-systematiek ook op onze stortplaats verbeteringen kunnen realiseren u p. 10

Met veel trots nemen we begin juli officieel de ‘Highly Protected Risk’ award van onze verzekeraar FM Global in ontvangst. Indaver Antwerpen is binnen de Indaver Groep de eerste site die voor haar installaties gevaarlijk afval deze erkenning verdient! We kwamen van ver om dit te realiseren en toch is het ons in enkele jaren tijd gelukt. Dit is een mooie motivatie om ook op andere domeinen nog verdere stappen te zetten. Binnen ons veiligheidscultuur+ project blijven we inzetten op de veiligheid van onze mensen en installaties. In dit achtste nummer vind je hierover opnieuw acht boeiende artikels. Het is verbazend hoe gemakkelijk we een nummer telkens weer ‘vol’ krijgen met verhalen over nieuwe initiatieven. Het langetermijn-actieplan is duidelijk in volle actie. Naast het blijvend inzetten op mensen en installaties, is ook ieders persoonlijke proactieve veiligheidsgedrag super belangrijk. Er zijn hiervoor twee ondersteunende hulpmiddelen beschikbaar: het veiligheids- en milieuzakboekje voor contractoren dat een inhoudelijke herziening kreeg en onze gedragscode die we volop uitrollen. Misschien heeft jullie team de gedragscode al concreet gemaakt voor de installatie waar jullie werken, zoniet dan komt dat heel binnenkort op de agenda. Begin juni mochten we weer trakteren op mooie resultaten. Voor jullie inspanningen tijdens de shutdown en voor veiligheidscijfers die weer stijgen: 100 dagen werken zonder ongevallen met werkverlet voor onze eigen medewerkers, ruim een jaar voor de vaste contractoren en meer dan 200 dagen voor alle anderen. Proficiat! Ondertussen staan we voor een zomervakantieperiode. Zoals het er nu naar uitziet gaan we die op een iets ‘normalere’ manier kunnen doorbrengen. Ga je op reis, hou het dan ook daar veilig, blijf je thuis, geniet dan veilig met volle teugen van wat ons land aan sport, ontspanning en cultuur te bieden heeft.

Lossen aan de Inda-MPinstallatie kan voortaan ergonomisch en nog veiliger u p. 12

Mooie zomer!

Stefan Opdenakker, Directeur Plant Antwerpen

Indaver Antwerpen – BE1338.00-01

Redactie

IN RECOGNITION OF AN ONGOING COMMITMENT TO PROPERTY LOSS PREVENTION

BAS KOOY ASSISTANT VICE PRESIDENT AND SENIOR ACCOUNT ENGINEER

safety risks in zones where there is a threat of explosion. And for the contractors, we updated the booklet on our safety and environmental rules, in addition to the instruction video. This booklet is available in four languages.

39

Antwerp site has given rise to several analyses

Antwerpen

on process safety, the so-called hazard & operability (HAZOP) study. The effect of the analyses and the subsequent process-critical

This doesn’t just apply to Antwerp. Within Indaver,

Een mooie erkenning voor onze site en een ijsje als traktatie voor jullie inspanningen

there is a growing willingness to report. Almost

of conduct for a safe working There was extra attention for the

Manager WTA / Acceptance,

frequently.

2021

2021. For example, a clear code environment was drawn up.

Björn de Bel,

The five-year safety project on the

them to deal with safety proactively and more

PRESENTED TO

Indaver nv Erwin Fiermans Chris Goetschalckx Chris Gontier Erik Janssens Lucy Joossen Geert Pluckers Andres Van Brecht Michiel Van den Brande Dirk Van den Bogaert Stefan Opdenakker

each other up to a higher level.

actions is that staff insight is growing, leading

Hoe HAZOP-studies nuttig blijken, ook voor bestaande installaties u p. 14

■ ■ ■ ■ ■ ■ ■ ■ ■ ■

GROWING WILLINGNESS TO REPORT

point is not a comment, it is lifting

every day, staff make suggestions for improvement. Veilig werken, veilig thuis, iedereen, elke dag. Nieuwsbrief over onze veiligheidscultuur

These make it possible for us to work continuously Nr 9 - Oktober 2021

In dit nummer

Voorwoord

Hoe we de doelstellingen uit ons lange termijn actieplan integreren met ons JAP. u p. 2

Tijdens de zomer hebben jullie heel wat operationele taken tot een goed einde gebracht. We behaalden ook opnieuw de kaap van 200 dagen zonder arbeidsongeval met werkverlet voor eigen medewerkers. Twee redenen om te trakteren met pasta!

Hoe we risico’s opvangen en tot veilige werkafspraken verwerken. u p. 3 Nieuws over het project stormpompen om wateroverlast op de parking en de bedrijfsterreinen te vermijden. u p. 4 Waarom P&ID schema’s cruciaal zijn voor het juist inschatten van risico’s. u p. 5 Waarom het weinig zin heeft om te poetsen als je niet eerst de 5S-systematiek hebt gevolgd. u p. 7 Hoe ons magazijn blinkt na 5S. u p. 11 Meer over MALK en de manier waarop we die steeds veiliger verwerken. u p. 13 Ook onze contactoren krijgen aandacht met een vernieuwing van het contractordorp. u p. 15

Redactie ■ ■ ■ ■ ■ ■ ■ ■

Chris Goetschalckx Erik Janssens Steve Mattheeussen Ronny Philippe Dirk Taelemans Stefaan Schelpe Dirk Van Den Bogaert Stefan Opdenakker

Jullie weten dat we evolueren naar een proactieve veiligheidscultuur. Dat betekent dat we met z’n allen aandacht moeten blijven hebben voor elk risico. We hebben dan ook dit jaar een 8ste en 9e topic opgestart van het langetermijn-actieplan: onze manier van opvolgen en onze kennis en aanpak van risico’s. De 5S-systematiek past daarin met 13 lopende projecten. Ons streven moet ook zijn om 100% te behalen tijdens de 5S-rondgangen. Daar zijn we nog niet hoewel enkele afdelingen toch al heel goed op weg zijn! Hopelijk keren we snel terug naar de normale situatie zoals voor corona. Waarbij we uiteraard blijven inzetten op procesveiligheid. De aandacht voor onze veiligheid blijft immers scherp. Dat zie je aan dit nieuwe nummer van onze veiligheidsnieuwsbrief. Die telt opnieuw 8 artikels. We hebben er ook een quizvraag en een uitdaging in verstopt. Weet jij ze te vinden? Veel leesplezier!

Stefan Opdenakker, Directeur Plant Antwerpen

on quality and safety.

Learning Moment Trophy The colleague with the most compelling learning moment

Safety Champions

for that year – an experience that others can also learn

In 2020, Indaver in Ireland and in the United

from – receives a trophy from Indaver in the Netherlands.

Kingdom launched an initiative to pay extra

In 2021, for the first time ever, the trophy was awarded to

attention to safety every quarter. Staff who report

an entire department. ARP, which is active in hydrochloric

unsafe situations or show outstanding initiative in

acid regeneration on the Tata Steel site in Ijmuiden (the

the area of health and safety are publicly praised as

Netherlands), submitted so many relevant learning

Safety Champions. Every quarter in 2021 there

moments in 2021 that the trophy was awarded to all of

were noteworthy Safety Champions.

the staff together.


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S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

SAFETY, OUR PRIORITY

THERE ARE MAN Y SIDES TO SAFET Y Doel

represented in drawings so that every driver can

LOGISTICS SAFETY

Campaign LOTOTO

understand the message, regardless of their language. On

The facility in Meath (Ireland) also paid attention to this

The new E-Wood facility is currently being built at the

the day itself, Indaver employees spoke to drivers about

international safety day. Alongside a focus on the Lock

Doel site in Belgium. We have simultaneously improved

their behaviour. Good behaviour was rewarded with a

Out, Tag Out, Try Out (LOTOTO) safety procedure, the

the internal traffic plan, which means we can guarantee

green flyer and a little treat. Others received a red flyer

staff’s children could get involved in this safety day. They

the safe and efficient supply and removal of waste

with points for attention.

were invited to submit a photo of a drawing they had done

products and raw materials. Phase 1 consisted of a

to show their idea of safety. The photos were then

requirement for all delivery drivers to watch a safety film

exhibited on the internal Indaver network and on site.

and then take a test. Phase 2 consisted of an automatic registration and weighing procedure using display screens. This increases considerably the efficiency of signing-in.

WORLD DAY FOR HEALTH AND SAFETY On 28 April, World Day for Health and Safety at Work, the members of Belgian Waste-to-Energy conducted a joint campaign for safety on the tipping floor and in the waste-acceptance hall. With this, they wanted to extend their own safety culture to the lorry drivers who deliver the waste. In the run-up to this there was a promotional teaser. In Doel (Belgium), the grate incinerators and fluidized bed incinerators were part of the campaign. The transport and collection firms received a PowerPoint presentation beforehand, with safety guidelines to again raise awareness of the safety rules. The guidelines are 40


PEOPLE

S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

SAFETY, OUR PRIORITY

THERE ARE MAN Y SIDES TO SAFET Y Ireland

Seveso Exercise

The Netherlands

In September 2021, Indaver’s Dublin Port Transfer Station

Europoort and Stainkoeln Fire

The Indaver Operations, HSE, Sales and

was the scene for a Seveso disaster exercise. The Indaver

On 21 August, fire broke out at the Indaver VFG-

Communications departments jointly ensured that

‘emergency response team’ worked alongside the Dublin

waste composting site in Rotterdam’s Europoort.

the VFG-waste treatment continued and that there

fire brigade, the national ambulance service and the Irish

The emergency services arrived on the scene quickly

was no disruption to our service provision for our

police, An Garda Síochána, throughout the exercise, which

and responded appropriately. Luckily, no one was

customers.

simulated an incident on site. The exercise was a great

working there at the time of the fire. There was just

success.

some material damage to the post-treatment facility

One month later, on 23 September, there was a fire

and the roof.

at Stainkoeln, the Indaver landfill and waste-disposal site in Groningen. Luckily, no one was working there at the time either. However, the smoke produced by the fire caused a temporary nuisance to the neighbouring residential area. The emergency services who raced to the scene and our own team managed to cover the blaze with sand and get it under control. There was no further material damage and operational reliability remained guaranteed to our customers without interruption.

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SAFETY, OUR PRIORITY

K EEPING SAFET Y K NOWLEDGE UP TO DATE Continuing to Increase Training and Professional Knowledge Safety procedures may be strictly drawn up, if staff don’t know or understand them properly, an incident could be just around the corner. Training courses are therefore an important part of our safety. They include both new information and a repetition of previous courses. The importance of repetition is to revise certificates that often have a time limit and for which staff need a refresher course.

LOTOTO

Group-Wide Safety Training In 2021, the focus for the safety training throughout the entire group was Lock Out, Tag Out, Try Out (LOTOTO), i.e. securing, marking and checking machinery. Around 300 employees followed this revision course, which focused on operational safety and critical procedures. In addition to the training courses,

TRAINING MATRIX Staff, especially those in operational work, must complete

information for staff in the Sales departments, for

statutory training courses, operational courses and the

example.

‘soft skills’ courses that are offered by HR. Indaver has compiled these three areas of education into one clear training matrix. The matrix was first implemented in

SAFETY, CLEANLINESS AND TIDINESS

Antwerp (Belgium), followed by the Dutch sites IWS in

Indaver has made a number of videos on topics such as safety,

Terneuzen and ARP in Ijmuiden in 2021. The training

cleanliness and tidiness. The advantage of videos is that everyone is

matrix provides greater clarity and fits into the employee

offered the same knowledge in the same way. An animated video

lifecycle and the required safety training.

was therefore created about turning the direct injection on and off on the MAlk-treatment plant in Antwerp. MAlk (Metal-Alkyl) is used

BLENDED LEARNING As with the other training courses, Indaver offers its safety

video, it is followed by a training programme that also deals with

training in multiple forms: through e-learning, in the

‘what if...’ topics.

workplace and traditional. Videos alternate with practical lessons, theoretical training courses and tests. At the same time, the videos serve as reference material and

42

a lot in the chemical industry. Once the operators have watched the

toolbox talks were available and the risks were made visible and discussable through posters and digital screens.


CIRCUL AR ECONOM Y, COOPER ATI ON , FUTURE

Prosperous societies are demanding more from the Earth than it can ultimately give. Our needs are exceeding its capacity. We need to act now and make the transition to a sustainable, circular economy to preserve this beautiful planet for generations to come. Collaboration is one of the keys to an economy in which we constantly reuse raw materials. Governments, non-government organisations, the education sector and the business world can only make the transition to sustainable energy, i.e. the reuse of products, the recovery of raw materials and the reintroduction of biodiversity, by working together. If we can achieve this bold turnaround from a linear to a circular economy, we will give every citizen of the world the possibility of a healthy life, both now and in the future. RECOVERING MATERIALS CONCERN FOR THE CLIMATE ENERGY RECOVERY SAFE SINK CONSIDERATION FOR ENVIRONMENT

43



PLANET

S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

RECOVERING MATERIALS

RECOVER ING MATER IAL S SOCIAL CONTEXT

OUR APPROACH

RAW MATERIALS SCARCER AND MORE EXPENSIVE

RECOVERING VALUABLE AND SCARCE MATERIALS

The demand for raw materials rises and falls with global developments. Diseases, wars

Waste often has a circular future. You can create value from waste, and that is what

and climate change affect availability, demand and prices. In general terms we can say that

Indaver stands for. We invest in high-tech facilities and innovative processes to recover

there is still a huge need for raw materials and that scarcity is driving up prices. Secondary

valuable and scarce materials. With Indaver Molecule Management, we even break down

raw materials – the basis for the circular economy – can fill this shortage.

complex waste to a molecular level.

QUALITY DEMANDS SECONDARY RAW MATERIALS

CLOSING MATERIALS LOOPS

The market needs quantity and quality. Secondary raw materials must not be of lower

The valuable secondary raw materials that we recover satisfy the market’s demands. They

quality than the primary raw materials. Quality begins with good separation at source.

are pure, reliable and safe. The industry can use our secondary raw materials in its

Stricter quality standards for secondary raw materials lead to increased focus on waste

production processes and thus limit the use of primary raw materials. With the recovery

separation and stricter standards concerning the contamination of contributing streams.

of raw materials from waste, we are closing materials loops and taking the next step

There is also growing attention on ecodesign, which strives to limit the environmental

towards the circular economy. This makes Indaver an integral part of the circular

impact right from the start, at the design and development phase. Ecodesign takes the

economy.

entire lifecycle of a product into account, from the extraction of the raw materials to their reuse as secondary raw materials.

LEGISLATION AND REGULATIONS The 2018 European Circular Economy Package sets clear goals for sustainable waste management. This applies to the Waste Framework Directive, the Directive for landfill sites and the Packaging Directive (see p. 13). The European Green Deal focuses on economic growth without exhausting raw materials.

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PLANET

S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

NEW, CLE AR AND SAFE R AW MATER IAL S FROM WA S TE The recovery of raw materials from waste streams is an essential aspect of the circular economy. Indaver is contributing to that via our high-tech facilities, where we recover new, reliable, secondary raw materials from waste. These materials are clean and can be returned safely into the materials loop. Good separation of the various waste streams at source is vital because this affects the final result.

Inda-MP

RECOVERING PRECIOUS METALS PROFITABLY AND SUSTAINABLY The unique chemical properties of palladium, platinum,

creation of Inda-MP there was an extensive research and

rhodium and ruthenium make these rare precious metals

testing period, which we conducted alongside a wide

sought after by the pharmaceutical and chemical

range of industrial customers and partners. Recovery from

industries. Precious metals are highly expensive, they are

what are often combustible, toxic or corrosive liquid waste

mined abroad, and the market situation makes prices

streams is difficult. The precious metals are present only in

volatile.

low concentrations. The precious metals are used for homogenous catalysts.

46

Homogenous Catalysts

These are specific organometallic compounds that are

The Indaver Metal Processing (Inda-MP) facility in

dissolved in a solvent. Pharmaceutical and chemical

Antwerp (Belgium) has been operational since February

industries frequently use homogenous catalysts,

2019. Here, we recover precious metals from industrial

particularly in newly developed, more sustainable

liquid waste using a high-tech process. Prior to the

processes.

RECOVERING MATERIALS


PLANET

S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

RECOVERING MATERIALS

NEW, CLE AR AND SAFE R AW MATER IAL S FROM WA S TE One-stop solution Inda-MP has now more than proven its worth. Customers come from all over Europe because they

In 2021, we set up a targeted campaign, supported by the website www.

know we take care of everything for them with our

inda-mp.com, to bring the recovery of precious metals more widely to the

‘one-stop solution’: from the transport of hazardous liquid

attention of European industries.

waste to the delivery of the recovered, pure precious

On our YouTube channel, you can see a video with an explanation.

metal. Where possible, we also supply the valuable

In addition, we continually invest in new technologies so that we can treat

solvents back to them. We destroy the unwanted

even more complex waste streams from the industry in future.

hazardous substances and generate energy in the process.

Environmental and economical The advantages of Inda-MP are clear. Industries are under pressure to drastically reduce their CO2 output. Inda-MP helps its customers to reduce their environmental

footprint, throughout the entire chain, by recovering the precious metals and solvents time and time again. This makes Inda-MP a great example of the circular economy. Furthermore, our customers are less affected by the extremely volatile price developments and they can rely on a guaranteed supply. This gives them a better market position. Conversely, primary raw materials are mined (far) outside of western Europe and must be shipped to Europe.

47

CAMPAIGN


PLANET

S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

RECOVERING MATERIALS

NEW, CLE AR AND SAFE R AW MATER IAL S FROM WA S TE Plastics2Chemicals

STYRENE, NAPHTHA AND WAX FROM END-OF-LIFE PLASTICS

New Raw Materials

55% of plastic packaging must be recycled in a

The thermal-chemical recycling of Plastics2Chemicals

cost-effective manner in 2030.

focuses on polyolefins and polystyrene. We break the

Plastic is a very useful packaging material, especially for

polystyrene down into monomers (styrene) that can also

FORECAST

products with a limited shelf-life, for example, butter tubs,

be used as a new raw material. From polyolefins we can

In the autumn of 2022, construction of the demonstration-facility in

fruit trays and yoghurt pots, as well as all lids and covering

recover naphtha and wax, basic raw materials from which

Antwerp will commence, an investment of 97 million euros. Start-up is

films. There is a reason why the use of end-of-life plastics

the petrochemical/chemical industry makes high-quality

expected by the beginning of 2024. The P2C facility will initially recycle

is growing.

packaging materials.

26,000 tonnes of end-of-life plastics annually. In a second phase, we

However, these types of plastics are a challenge for the

will scale-up industrially with an extra line to treat approximately

circular economy. They almost always consist of multiple

Sustainable contribution

65,000 tonnes each year. With that, P2C will become the largest

layers of plastic and they are chemically treated with a

The Indaver P2C treatment process aims to make a

chemical recycling facility for polystyrene in Europe.

coating to keep the packaged products at their best

valuable and sustainable contribution to the circular

quality for as long as possible.

economy. On the one hand, we are

This coating often comprises mixed polyolefins, such as

preventing plastics from being treated in

polypropene (PP) and polyethylene (PE) and polystyrene

waste-to-energy facilities. On the other

(PS). These plastics are much harder to recycle

hand, these secondary materials are

mechanically.

replacing the primary raw materials that are extracted from fossil fuels. We are thereby

Top Innovation Indaver’s Molecule Management programme treats waste

reducing the CO2 emissions within this chain. The new raw materials that the process

at a molecular level, taking recycling to a higher level.

produces have the same quality as primary,

Since 2017, we have been testing an innovative chemical

fossil raw materials. The new polymers, for

technique in a laboratory set-up at Ghent University that

example, are also suitable for applications in

cuts the molecules into shorter hydrocarbon chains. In this

the food industry.

way, we can convert plastics into high-quality basic

48

chemicals. In turn, they can be used as new, secondary

The development of P2C puts us ahead of the

raw materials for the petrochemical/chemical industry.

European Commission’s policy. This states that


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NEW, CLE AR AND SAFE R AW MATER IAL S FROM WA S TE Trinseo

PURCHASING AGREEMENT

Watch the video here and see how the top innovation P2C works.

Indaver and Trinseo, a global producer of plastics and latex binding agents, concluded a purchasing agreement for

MECHANICAL OR CHEMICAL

recycled polystyrene in September 2021. Trinseo will buy

Mechanical and chemical recycling techniques

a minimum of 50% of the r-styrene produced by Indaver

complement each other. Together, they take recycling to a

over 10 years. Among other things, Trinseo will use the

higher level and produce secondary raw materials for new

r-styrene in the production of recycled polystyrene (PS)

products. The choice for mechanical or chemical recycling

resins for dairy products. Both the r-styrene and the r-PS

strongly depends on the type of plastic, the market

products will be ISCC-Plus certified.

demand and the best-available technology to satisfy the

Thanks to the relatively simple chemical structure of

quality requirements.

polystyrene, it is infinitely recyclable. The purity of r-PS makes it a sustainable material for food packaging. This collaboration means that, from 2023, Indaver and Trinseo will be closing a materials loop and contributing to the circular economy.

PARTNERSHIP

P2C VIDEO NOMINATED The Belgian Corporate Video Festival nominated the

A complex recycling facility like P2C undergoes an extensive

Indaver P2C video in the Products & Service category.

research phase. Indaver has various research processes underway

The dramatic build-up and the combination of live action

with Antwerp University and Ghent University.

with high-tech 3D animation were considered a nice

This multi-collaboration finally yielded the right process so that,

combination. The jury said that Indaver managed to

following a test facility in Ghent, we are now able to build our

explain the complex topic of plastics recycling in a clear

demonstration-facility.

way.

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RECOVERING MATERIALS


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NEW, CLE AR AND SAFE R AW MATER IAL S FROM WA S TE

RECOVERING MATERIALS

We are committed to transforming styrene waste into valuable raw materials.

PARTNERSHIP

THE EUROPEAN COMMISSION’S INNOVATION RADAR RECOGNISES ABSOLUTELY CIRCULAR Indaver and INEOS Styrolution, a world leader in styrene, have begun a

The production took place in the laboratory of INEOS Syrolution in Cologne

four-year collaborative project as technology partners: the ‘ABSolutely

(Germany). The tested material does not show any measurable differences

Circular’ project.

in comparison to the original ABS.

We look forward to being part of a circular economy economy for this material with exceptional characteristics. Erik Moerman, Manager

ABS (acrylonitrile-butadiene-styrene) is a thermoplastic and a copolymer.

European Support

It is used for rigid plastic objects that require a long lifespan.

The EU-LIFE programme is financing 55% of the LIFE ABSolutely Circular

& Business

ABSolutely Circular will demonstrate the ecological and economical

project. This programme is the European Union’s financing instrument for

Development,

advantages of the use of advanced technologies for recycling plastic waste

projects that fit with the European policy for nature, the environment,

streams.

climate and the circular economy. The European Commission’s Innovation

The collaborative project, which is part of the EU LIFE programme, will prove

Radar classed ABSolutely Circular as ‘market ready’. This takes into

(for the first time) that it is possible to produce ABS based on recycled raw

account the fact that the project has distinguished itself with innovative

materials. Using advanced technologies, these secondary raw materials are

management and a readiness to market it. The project was also given the

recovered from plastic waste streams.

classification ‘market creation potential’, which means that the purpose of the innovation meets the needs of existing markets and customers. The

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International Sales

Indaver

PROJECT

Good Quality

Innovation Radar is an instrument to recognise innovations with huge

In June 2021, the partners made it known that they had produced 10 kilos of

potential in EU-financed research and innovation projects. In addition, it

ABS of recycled origin. They are calling it ABrS to indicate that the styrene

supports researchers with advice on market strategy and also, through

Indaver in Belgium is investigating the possibilities for recycling

has been recycled. In the manufacturing of this first batch, there was a c.

another EU programme, on investors.

disposable nappies. The plastic layer could be recycled through P2C.

DISPOSABLE NAPPIES

30% reduction in greenhouse gas emissions, compared to a comparable

We could digest or compost the other stream as sludge or, if that is not

production based on primary raw materials.

feasible, treat it thermally.


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NEW, CLE AR AND SAFE R AW MATER IAL S FROM WA S TE IndaChlor

HYDROCHLORIC ACID AND ENERGY FROM CHLORINATED WASTE In Dunkirk (France), IndaChlor is our latest high-tech recycling facility for the recovery of hydrochloric acid from chlorinated waste products deriving from industrial production processes. Hydrochloric acid is an essential raw material for these processes and Indaver supplies the recovered hydrochloric acid back to the industry as a secondary raw material. During the treatment process, IndaChlor generates energy. We supply the steam through a pipeline to a neighbouring alcohol distillery (see p. 69), which consumes fewer fossil fuels as a result and thus reduces its CO2 emissions. In 2021, we supplied the first test shipments of recovered hydrochloric acid to a customer. For the supply of the waste products and re-delivery of the hydrochloric acid we used modal shift transport to limit transport by road.

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CIRCULARITY DEMANDS FLEXIBILITY Even if everything works in theory, the circular economy is sometimes more problematic in practice and some flexibility is often required. IndaChlor is a good example of this. The business in Dunkirk that was going to purchase the hydrochloric acid from our recycling facility went bankrupt in 2020. As a waste treatment company and producer of secondary raw materials, we must always be agile, flexible and able to serve the market quickly. Since then, we have managed to tap into new markets and we are continuing to work on new possibilities.

RECOVERING MATERIALS


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NEW, CLE AR AND SAFE R AW MATER IAL S FROM WA S TE PMD Willebroek

produce an especially high level of purity from at least

THE INDAVER SORTING FACILITY FOR MORE PLASTICS

14 collected streams. High-quality recycling can only be

Almost a quarter of the plastic packaging waste in Europe

On an annual basis, the new PMD facility treats

is landfilled, around 42% is used for energy recovery and

60,000 tonnes of waste from around three million

around 32% is recycled. The European Commission states

residents. This capacity can be increased if desired.

achieved from pure, separated waste.

in its Green Deal that in 2030, 55% of this waste must be recycled. The Flemish government makes a distinction between plastic packaging waste from households and from businesses and is aiming for higher percentages. From 2023, the percentage of recycled household plastic packaging waste must be 65% and the percentage of recycled plastic industrial waste must be 55%. In 2030 the percentages will be 70 and 65 % respectively.

Separating more types of plastic From April 2021, the whole of Belgium switched to the “New Blue Bag”. This is for the collection of plastic bottles, metal packaging and drinks cartons (PMD) plus a number of other types of plastic packaging, such as film and packaging made from polystyrene and PET trays, which used to be collected separately. Indaver invested in new sorting infrastructure in Willebroek (Belgium) especially for the expansion of the PMD waste. These high-tech PMD sorting facilities 52

HUGE INTEREST There is huge interest in the new PMD sorting facility. In 2021, in between the coronavirus restrictions, we were regularly able to receive and show around inter-municipal partnerships for whom we treat PMD waste. Delegations from OVAM, Fost Plus and European organisations also came to visit Willebroek. There is great enthusiasm for the possibilities offered by the new facility. Watch the video here

RECOVERING MATERIALS


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RECOVERING MATERIALS

NEW, CLE AR AND SAFE R AW MATER IAL S FROM WA S TE Renewed Ash Treatment Plant in Doel

Ferrous, Non-Ferrous, Mineral Fractions and Sand from Bottom Ash Household and similar commercial waste that is not recyclable is thermally treated by Indaver. In doing so, we generate energy that we use ourselves or supply to the public grid. Our incinerators in Doel (Belgium) treat around 400,000 tonnes of this type of waste each year. After incineration, around 100,000 tonnes of bottom ash remains each year. The majority of bottom ash can have a use, following treatment in our ash treatment facili­ty, we can find useful applications for three-quarters of it.

Better sorting Indaver is continuously looking for high-quality applications for all of the end-products from our ash

Ferrous and non-ferrous metals

treatment facility. We keep a close eye on developments

We supply aluminium, copper and precious metals that

more broadly. In 2021, we produced around

and, where possible, work in conjunction with research

have been recovered from the bottom ash to the industry,

35,000 tonnes of granulate.

institutions and industrial partners. We aren’t just looking

which therefore needs to buy fewer primary raw materials.

for high-quality applications, we also invest in

The recovery of these secondary raw materials costs less

There are legal criteria for using this granulate as a

improvements. Our renewed ash treatment facility has an

energy than mining primary raw materials, helping us to

construction material. Our granulate is suitable for the

advanced washing and separation process, allowing us to

close materials loops. In 2021, this covered approximately

production of large concrete blocks, among other things.

sort 14 different fractions. The level of recovery is higher

11,000 tonnes of ferrous and non-ferrous metals.

These blocks are used as traffic islands, to make compart­ments and to construct slopes. Furthermore, the

and the raw materials that come from it are purer. That

53

means they can be used for more industrial applications,

Granulate

granulate has excellent drainage properties. This makes it

therefore their value increases. This applies to the

Thanks to the new sorting facility, the mineral fraction, in

extremely suitable as a stabilisation layer in the sub-base

non-ferrous metals, in particular.

the form of granulate, is purer and thus can be applied

for roads and car parks.


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RECOVERING MATERIALS

NEW, CLE AR AND SAFE R AW MATER IAL S FROM WA S TE FORECAST: NET RECYCLING

Sand A third fraction is the sand. We use this secondary raw material on our own landfill sites as a (final) covering layer for the sections that are full. Ultimately, a residual stream is left over in the form of sludge. This is stored safely in our own landfill sites.

PROJECT CONCRETE CLINKERS FROM GRANULATE Indaver and Marlux-Stradus, a manufacturer of concrete clinkers, are working together on a project to manufacture concrete clinkers from secondary raw materials. The granulate that Indaver recovers from bottom ash can be used for this. This project is one of the two symbiosis projects that have been selected to encourage the circular economy in the Antwerp port area. An independent jury of experts assessed the projects submitted on factors such as: environmental impact, scalability, their innovative nature, and the potential to become a real investment that Flanders supports in its effort to reduce household waste or materials consumption. Port of Antwerp-Bruges makes a maximum of 50,000 euros available for the project to analyse and test the symbiotic potential. Indaver and Marlux-Stradus are contributing 25% of the costs.

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As a result of the European legislation, the Flemish government has set stricter goals for recycling and higher percentages have been established. They currently look at the tonnage of separated, collected material. In the near future, the incoming material will be judged more critically on the percentage that is eligible for recycling.


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RECOVERING MATERIALS

WORK ING TOGETHER FOR CLE AN COMPOS T The Fight Against Contaminated VFG Waste

As a replacement for fossil peat and fertilizer, compost fits perfectly with sustainable soil management. Compost closes the materials loop for VFG (vegetable, fruit and garden waste) material. Buyers set high quality demands on compost.

QUALITY CONTROLS Good separation at source is the first step. Quality control Indaver has been using an app to carry out checks on

GREEN DEAL COFFEE PADS AND TEA BAGS

of the VFG waste supplied is the second step. Since 2019, random loads at the gate of its VFG-waste and green

In the spring of 2021, Dutch businesses in the tea and coffee sector

Customers from the agricultural sector set high quality

compost sites. This has led to more rejections. In 2021,

made a Green Deal with the Waste Management Association (of

demands on the compost they buy – and rightly so. The

this app, the Indaver Waste Monitor, was extended with a

which Indaver is a member) and the government. The sector is

compost goes back onto the fields and forms the basis for

reporting module. Using this, we can inform our customers

switching to compostable coffee pads and tea bags that can go into

our food chain. The compost supplied must be free from

about a rejection faster and more effectively, with photos

the VFG waste. This is expected to produce approximately

as many particles of plastic and glass as possible because

and clear descriptions of the contamination concerned.

88 million kilos of extra VFG waste each year, which can make

these don’t break down and can build up in the soil over

We can then work with the customer to investigate what

around 35,000 tonnes of compost.

the years.

possible measures can be taken to prevent contamination and therefore also rejections.

DO’S AND DON’TS

COMPOSTING SITES AS A FILM SET

The contamination of VFG material has been increasing for years. It is not just glass and plastic, but also packaging

FORECAST

In 2021, films about composting were recorded in both Nieuwdorp

that contaminates this stream. The industrial composting

We are intensifying the monitoring of the quality of the VFG-waste

and in Rijpwetering and Voorschoten. Watch the videos here:

processes are unable to treat it. This serious problem

material. The feedback is being expanded to less contaminated loads.

The importance of clean VFG-waste

demands a serious solution, on which all stakeholders in

In Nieuwdorp, the focus was mainly on the need for clean VFG waste.

the chain must work together. So, extra attention has

The recordings in Rijpwetering and Voorschoten focused mainly on

been paid to what does and does not belong in VFG

how green composting works, what valuable products we can make

waste. Belgian and Dutch chain partners and government

MULTI-YEAR CONTRACT EXTENSION

from it and what technology Indaver uses to remove contamination

authorities drew up uniform lists in 2020, to provide

In 2021, OLAZ (Openbaar Lichaam Afvalstoffenverwijdering Zeeland

from the VFG material.

clarity for their citizens. In 2021, a lot of attention was

[Zeeland’s Public Body for Waste Disposal]) granted the VFG-waste

paid to promoting the so-called dos and don’ts list.

treatment contract to Indaver in the Netherlands. The length of the contract was also extended by 10 years.

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Green composting


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RECOVERING MATERIALS

B IO POWER ALPHEN AIMS FOR GRE ATER C APACIT Y The supply of VFG waste has increased considerably since the outbreak of coronavirus. Working from home, the closure of the hotel and catering industry (which meant people were cooking at home more), alongside lockdowns, resulted in a greater volume.

tonnes

CO2 emissions from that transport. Consequently, we are

Green gas

2,021,535 Nm3

Compost

28,828 tonnes

our own site. This prevents extra transport and avoids the

environment.

THREE SUSTAINABLE PRODUCTS FROM VFG WASTE

In the Netherlands in 2021, as in 2020, an enormous

TEST PHASE

Municipalities from the surrounding area of

amount of VGF waste was collected. Indaver is taking

In 2021, it became clear that the intended construction of

Alphen aan den Rijn supply the collected VFG

measures to be able to process more VGF waste into

the composting tunnels was not possible due to a lack of

waste to Bio Power Alphen, our latest generation

high-quality compost.

space on the site. Instead, a composting field was

VFG digester. From that waste we recover three

At Indaver Bio Power Alphen in Alphen aan den Rijn (the

converted into a compositing tunnel. In 2021, an intern

high-quality raw materials with which we are

Netherlands), the growth in supply in 2020 led them to

conducted tests to see if the anticipated effect of a faster

closing another materials loop:

investigate increasing their treatment capacity. In the

turnaround time was feasible. The test phase will continue

Compost: a natural soil improver that replaces

same year, we conducted practical tests into the best way

until 2022, but the results are very promising.

fertilizer and fossil peat.

also reducing the impact our facility has on its immediate

Green gas: wet organic VFG waste is digested

to compost the digestate, which is the residue that is left after digestion. A greater supply of VFG waste also led to

FORECAST

into biogas. We upgrade that to green gas of a

more digestate.

In 2022 Indaver will be preparing for the investment in converting

very high quality, which replaces fossil natural

composting fields into composting tunnels.

gas.

TUNNEL COMPOSTING The practical tests revealed that tunnel composting is the most suitable technique for treating the digestate.

Liquid CO2: CO2 is released when biogas is refined into green gas. Bio Power Alphen compresses this into liquid CO2. This has

The composting process of the VGF-digestate mixture is

various applications, including in horticulture

more effective and faster in tunnels than in field

for stimulating plant growth.

composting. Furthermore, composting tunnels put less strain on the environment and have lower processing costs. We no longer need to remove the digestate for optimal treatment, so we can keep the entire process on

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Liquid CO2

1,689


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CONCERN FOR THE CLIMATE

CONCERN FOR THE CLIMATE SOCIAL CONTEXT

OUR APPROACH

FURTHER REDUCING CO2 EMISSIONS

LOWERING CO2 EMISSIONS

well-known greenhouse gas is CO2. This is released in large quantities when fossil fuels

where possible, by focusing on the production of green energy and by recovering as many

The emission of greenhouse gases is causing unwanted global warming. The most are burned. Industrial production processes and energy generation are still largely dependent on fossil fuels.

In line with the objectives of the Green Deal (see p. 11), Indaver restricts CO2 emissions,

secondary raw materials from its waste streams as possible. Both forms prevent CO2 from

being emitted elsewhere in the chain due to the use of fossil raw materials. In the area of mobility and transport, we are working on a reduction of our own CO2 emissions. In

EUROPEAN CLIMATE POLICY The Paris Climate Agreement (2015) guides the European Union’s climate policy. The

collaboration with our partners, we are looking for innovative solutions for the remaining CO2 emissions. For example, whether, following capture, this can still have a useful

focus is on reducing CO2 emissions. The European Green Deal intensifies the ambition for

application or can be converted into new raw materials.

reference year of 1990. The European Commission has drawn up a package of measures

ENERGY-SAVING BUSINESS OPERATIONS

under the name Fit for 55.

To limit its CO2 emissions and save on costs, Indaver runs its processes and facilities as

limiting CO2 emissions. In 2030, these must have been reduced by 55% compared to the

economically as possible. We continually monitor energy use in our buildings and in our In 2050 the member states must be climate neutral.

logistics operations. Based on the insights these reports give us, we can research and apply further economies.

CLIMATE PLAN AND INTEGRATED ENERGY AND CLIMATE PLAN Each Member State draws up a national climate plan that establishes their climate policy until 2030. They also draw up an Integrated National Energy and Climate plan (INECP), of which the Climate Plan is a part. With the INECP, Member States report their national policy to the EU. The INECP includes measures for the various sectors to achieve their objectives for reducing CO2 emissions.

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CONCERN FOR THE CLIMATE

PREVENTING CO2 EMISSIONS, RECOVER ING R AW MATER IAL S To achieve the European objectives of the Green Deal, Indaver opts to prevent CO2 emission, where possible. We close loops by recovering materials from waste. By doing so, we reduce the emission of CO2 within our chains. This circular solution is the sustainable way to achieve the European objectives of the Green Deal.

The focus of the policy document is based on the main principles of the European Green Deal. We concentrate on the following five topics: 1. Preventing the thermal treatment of waste streams that produce a lot of CO2 as much as possible (particularly plastics) by using innovative recycling methods.

2. Reducing the use of primary energy sources and

INDAVER CARBON MANAGEMENT PLAN

applying the waste-to-energy concept to achieve self-

The ultimate goal of the Green Deal is for the EU Member

sufficiency.

States to be climate neutral in 2050. The waste sector,

3. Recovering as many secondary raw materials from our

and therefore Indaver, contributes to this transition. We

waste streams as possible, including wood, compost,

attach great value to our customers having insight into the

plastics, metals, precious metals and granulates. This

efforts we are making to reduce CO2 emissions or to

saves energy needed for the production of new raw

prevent them completely. With the Indaver Carbon

Management Plan, we give a clear indication of our shortand long-term strategies and what goals we are putting in

materials. 4. Generating as much (green) energy as possible during our treatment processes.

place to achieve these. To illustrate our efforts to reduce

5. If the previous actions are insufficient, applying Carbon

CO2 emissions, we have included projects and innovative

Capture and Storage (CCS) and Carbon Capture and

processes such as Plastics2Chemicals.

Utilisation (CCU) for captured and purified flue gases.

We have drawn up the Carbon Management Plan in collaboration with a wide group of stakeholders and

With this focus, we are contributing to the objectives as

experts. In the document, our customers can see in

stated in the Energy Efficiency Directive (EED), the Waste

precisely what areas we are tackling CO2 emissions and

Framework Directive (WFD) and the Renewable Energy

how we do that.

Directive (RED). Together they form the legislation as established by the European Commission (see p. 12).

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CONCERN FOR THE CLIMATE

PREVENTING CO2 EMISSIONS, RECOVER ING R AW MATER IAL S Indaver’s production processes unavoidably involve some CO2, on

CAPTURING, TRANSPORTING AND STORING OR USING CO2

multiple toxic substances, including substances with a high global

materials and energy to achieve a reduction

warming potential (GWP). Our rotary kiln incinerators use the best

in CO2 emissions in the chain. In addition,

The best available technique

We are continuously working to recover

the otherend. For example, our rotary kiln incinerators destroy

available technique for high-temperature incineration. Thanks to

along with various partners we are

our rotary kiln incinerators, we can keep hazardous and toxic

researching the possibilities for storing CO2

FORECAST: CO2 CAPTURE , TRANSPORT AND STORAGE

and Storage, CCS) and applying it

In Doel (Belgium), Indaver and TNO from the

safely following capture (Carbon Capture

substances out of the materials loop and help to keep the circular economy healthy. Treating hazardous waste in our rotary kiln incinerators also fits seamlessly with the Green Deal objective of a

afterwards as usefully as possible (Carbon Capture and Utilisation,

Netherlands are researching possibilities to

toxic-free environment (zero toxic) and a clean and circular

CCU).

capture CO2. Amine solvent, a derivative of

economy.

more information

ammonia, is being used to dissolve CO2. Alongside this project, six large chemical companies in the Port of Antwerp have formed a cooperative, Antwerp@C, to transport the stored CO2. The construction of this transport line is scheduled for 2022, with a first operational phase expected in 2024. There will be an export station where companies can purchase CO2. Storage options are being sought for the surplus.

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CONCERN FOR THE CLIMATE

PREVENTING CO2 EMISSIONS, RECOVER ING R AW MATER IAL S CARBON MANAGEMENT PLAN IN PRACTICE Good sorting at source prevents fractions that are suitable

ORGANIC COMMERCIAL WASTE

for recycling from ending up with the residual waste and

Since 1 January 2021, new rules have been in force in Belgium

being incinerated. This applies to both household waste and similar commercial waste.

REDUCING NON-CONFORMITIES In Flanders (Belgium), in 2021, a number of changes were implemented in the waste legislation VLAREMA. The aim is for more fractions of commercial waste to be separated. The collector is obliged to check the residual waste for sorting errors and, if necessary, to report non-

concerning the separation of kitchen waste, leftovers and food waste. They are intended for businesses and institutions with a minimum of 100 employees who prepare and serve at least one hot meal per week. Hospitals with over 25 beds must also adhere to this new sorting obligation. Indaver informed its customers in good time. Our network of external logistics and treatment partners was very useful with regard to the solutions we offered.

conformities. The reason for this is that there is still too much recyclable material in commercial waste. The Belgian Waste-to-Energy, a cooperative of 14 Belgian waste-to-energy plants, put together a detailed plan with images. It gives the associated sites concrete information on non-conformities in commercial waste. This detailed plan, which the Flemish Waste Association OVAM also worked on, is regularly supplemented with new images. Indaver conducts checks and records non-conformities

PROGRAMME FROM WASTE TO RESOURCES

when there are breaches.

The multiannual programme VANG Buitenshuis, FWTR From Waste to Resources, helps businesses in the

For our industrial customers we have also put together an

Netherlands to halve their residual waste that is similar to

information campaign to exclude recyclable materials from

household waste. The waste that is suitable for recycling is

commercial waste.

collected separately, to be used in the production of secondary raw materials.

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PREVENTING CO2 EMISSIONS, RECOVER ING R AW MATER IAL S PARTNERSHIP

PARTNERSHIP

REPLACING UREA WITH AMMONIA-CONTAINING WATER

POWER-TO-METHANOL Industry has a great need for methanol in its

Wherever possible, Indaver works with other businesses to

In 2020, we adapted our infrastructure to the properties

find useful applications for our waste streams. In Doel

of ammonia-containing water and built a new waste

(Belgium), for example, we have entered into a collaboration

reception facility. Since May of that year we have been

with the neighbouring Group Op de Beeck.

using this raw material for our fluidized bed incinerators. This is a win-win partnership.

During organic waste treatment, concentrated (20%) ammonia-

sales market for a secondary raw

containing waste is produced. We

material and, with that, it is

use urea as a reagent for gas

closing a loop.

scrubbing our fluidized bed

Indaver is getting a secondary

incinerator and grate incinerator

raw material for a significantly

facilities. Urea contains ammonia

better price and it is preventing

and, together with Group Op de

the CO2 emissions that are

Beeck, we investigated whether their ammonia-containing water was suitable for use as a nitrogen-oxide

released during the production of

fluidized bed incinerators. Urea is

limited to 1 kilometre instead of

produced using fossil raw materials,

approximately 100 kilometres.

loop.

of methanol. This is produced using fossil raw materials. Seven Antwerp businesses joined forces in the cooperative group Power-to-Methanol, to produce methanol sustainably. Indaver is one of the participants. We contribute our knowledge and research on the capture of CO2 emissions and, at the same

time, we want to expand our

knowledge of this innovative project.

The logistics chain of one to two tankers per week is also

containing water would close this

in the Port of Antwerp use 300,000 tonnes

urea.

reagent for gas scrubbing the

therefore reuse of the ammonia-

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Group Op de Beeck has found a

processes. On an annual basis, the businesses

This is also preventing CO2

emissions.

FORECAST The construction of the demonstration-facility, which can produce around 8,000 tonnes of sustainable methanol on an annual basis, is expected to start in 2023.


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CONCERN FOR THE CLIMATE

S TR IVING FOR CLIMATE NEUTR AL FACILITIES AND SITES CLIMATE NEUTRAL The Meath site in Ireland and the Doel site in Belgium are striving to become climate neutral. They are

Reducing CO2 by recovering energy DOEL

doing this partly by recovering

1,200,000

energy with their facilities and thus

1,100,000

preventing CO2 from being emitted

in other places to produce energyusing fossil fuels.

MEATH

1,000,000

250,000

900,000

225,000

800,000

By recovering materials, we prevent

2021

572,697

reduced CO2 emissions (organic part of waste)

200,000

700,000

175,000

mining primary raw materials

600,000

150,000

elsewhere.

500,000

the CO2 emissions that come from

1,078,131

100,000 344,659

avoided CO2 emissions (energy)

206,683

75,000 70,343

50,000

200,000 64,145

100,000 96,629

avoided CO2 emissions (metals)

25,000

9% not avoided or non-renewable

0

0

CO2 emissions (in tonnes) avoided and reduced CO2 emissions (in tonnes) not avoided or non-renewable CO2-factors used for the calculations changed in 2020 and are based on NBN-EN 15316-4-5:2017

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reduced CO2 emissions (organic part of waste)

125,000

400,000 300,000

113,675

14,391

avoided CO2 emissions (energy)

avoided CO2 emissions (metals) 8,274 7% not avoided or non-renewable


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CONCERN FOR THE CLIMATE

REDUCING CO 2 FOOTPR INT IN THE NETHERL ANDS Indaver in the Netherlands monitors energy consumption closely on all of its sites. After all, the reduction of CO2 emissions is closely linked to energy consumption. Since 2021, we have applied the European Energy Efficiency Directive (EED). This gives us the best guidelines for consuming energy as sparingly as possible and gives us insight into further opportunities for making savings.

of the ventilators by reducing friction in the air and gas ducts.

FORECAST Insulation saves energy. In Dordrecht, in 2022, we will invest in insulation for the façade and window sections of the office. We are setting up a follow-up study for all locations. Using this, we will link the available energy profiles to

The EED has tools for recording the energy balance per

the monitoring data from energy consumption. The resulting analyses will

site and for conducting an EED energy audit. This audit is

provide insight into additional savings opportunities.

an automatic, four-yearly report on the current energy consumption and the savings opportunities. The EED

40,000

20,000 10,000

-20,000

streams per location: from buildings, from industrial

On some of our sites we were advised to switch to electric diggers. The

processes and facilities, from transport and heating. The

peak capacity and duration of use of this equipment is still entirely

-40,000

result is a quantified overview of achievable measures to

inadequate for their intensive use. We will have to wait until they have

-50,000

save energy in these areas over the next four years: the

greater battery capacity and a higher load capacity.

-60,000

Ventilators

REDUCING OUR FOOTPRINT

In 2021, the scheduled EED energy audits were

Up until 2021, we adapted our instruments and

conducted on all of the sites in the Netherlands, and the

systematics from the CO2 performance ladder to reduce

EMA was drawn up. In that year, we fitted the last

our energy consumption. And although we switched over

locations with LED lighting. The office building in

to the EED method, we still follow the CO2 performance

electricity consumption of process ventilators. At ARP in Ijmuiden, we want to reduce the electricity consumption

Scope 1 22,293

23,381

Using compost**, biomass, green gas and liquid CO2

0

ELECTRIC DIGGERS

Since 2021, the focus has been specifically on the

Scope 2 11,982

30,000

energy audit gives a detailed overview of all the energy

Dordrecht got a new heating and air-handling system.

206 Landfill gas use*

-10,000

energy management plan (EMA).

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Reducing our carbon footprint

ladder guidelines to calculate our scope 1 and scope 2 emissions.

-30,000

Hydrochloric acid 66,863 recycling***

Scope 1: direct CO2 emissions Scope 2: indirect CO2 emissions CO2 emissions (Scope 1&2: externally validated data) (total emissions: 34,275 tonnes) Compensation (total: 90,447 tonnes) * estimated value ** Compost utilisation: calculated according to established method *** Avoided emissions: calculation based on emission factors (from literature) Recovered gas thanks to landfill gas utilisation Stainkoeln is consumed in our own water treatment plant. Avoided CO2 and effect on Scope 1 emissions will be included in the footprint from 2021.


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ENERGY RECOVERY SOCIAL CONTEXT

OUR APPROACH

SHARE OF GREEN ENERGY IS GROWING

FROM WASTE TO ENERGY

The share of renewable energy (wind, sun, water and

When there are no (remaining) raw materials to be

biomass) is growing steadily. However, the demand for

recovered from waste, Indaver can still create value from

energy also continues to grow. Due to global develop­

it, through incineration. Our waste-to-energy plants

ments, prices for energy from fossil fuels are rising

generate energy during the treatment process. We use

dramatically. This offers opportunities for new projects for

this energy, which is released as steam, hot water, green

alternative energy sources. Thermal treatment of house­

gas or electricity, for our own processes. We supply the

hold and similar commercial waste that generates energy

surplus to neighbouring businesses and residential areas.

is one such alternative. Confronted with rising energy

It is supplied through heating, steam, natural gas and

prices, large consumers, such as the petrochemical/

electricity grids.

chemical industry, have a greater interest in and

Where organic material is stored, landfill gas is released.

willingness to invest in green energy.

We recover as much of this gas as possible in the form of green gas or electricity, or we use it in our wastewater

STRICT EUROPEAN OBJECTIVES

purification plant.

Energy provision in Europe needs to become cleaner, more reliable and cheaper. That is why, in 2018, the European

WASTE-TO-ENERGY STRATEGY

Commission tightened its objectives for the European

By working as much as possible to generate energy in our

energy policy considerably: 32% of European energy must

facilities, we can reduce the use of fossil fuels and CO2

come from renewable sources by 2030. The EU Energyefficiency Directive (EED) advocates a reduction of 32.5%

and within the chain. Furthermore, we are

in 2030. However, for both directives the European

increasing our share in renewable energy.

Commission submitted new and more ambitious proposals

In this way we are contributing to the

in 2021, of 40% and 36–39%, respectively (see p. 12). This

objectives expressed in the Green

puts increased pressure on governments and industries to

Deal.

become even more sustainable.

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emissions, both for our own production processes

ENERGY RECOVERY


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WA S TE TRE ATMENT PRODUCES (GREEN) ENERGY As well as being a waste management and treatment company, Indaver is also an energy supplier. The thermal treatment of waste streams produces a lot of energy in the form of heat, steam and electricity. With this, the waste-to-energy plants provide for their own energy consumption. We supply the surplus to the public grid. In addition, we supply energy to businesses and take part in large industrial energy projects. This is how we are contributing to a reduction in the consumption of fossil fuels in the chain, as well as to the reduction in CO2 emissions. Indaver has six sites with one or multiple thermal treatment facilities, in Belgium, Germany, France and

Energy for

275,850 households

DOEL Fluidised bed

102,250 households

incinerators

DOEL Grate incinerators

MEATH Grate incinerators

ANTWERP Rotary kilns

Ireland. If we added up the energy yield from all of these facilities together and converted it into

HAMBURG

electricity, the 2021 figure would be equivalent to the

Rotary kilns

93,750

households

42,000

households

11,500

households

11,000

households

average steam consumption of 274,500 families (3.5 MWh per family/year).

BIEBESHEIM

Our landfill sites in the Netherlands and Belgium also

Rotary kilns

7,250

households

produce electricity, which originates from the landfill gas that is released. In addition, we produce green gas from the organic waste that we digest in Alphen aan

INDACHLOR

natural gas per family/year)

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6,750

households

den Rijn (in the Netherlands). In 2021, that provided energy for a further 1,350 households (1,500 m3 of

ENERGY RECOVERY

ALPHEN A/D RIJN Bio Power (green gas)

1,350

households


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ENERGY RECOVERY

WA S TE TRE ATMENT PRODUCES (GREEN) ENERGY PROJECT

PROJECT NESS ENERGY PROJECT IN SCOTLAND

STEAM NETWORK FOR THE CHEMICALS INDUSTRY

In the United Kingdom, near Aberdeen, a waste-to-energy

The ECLUSE steam network supplies five chemical businesses in the Port

FORECAST

of Antwerp (Belgium) with steam for their production processes.

ECLUSE was built for the future and has double the capacity of the

plant is currently being built. Indaver will run this facility. The

The steam is generated by Indaver’s waste treatment facilities and by

current demand for steam. In the meantime, the potential for

NESS waste-to-energy project is progressing well, with the

SLECO in Doel. The steam network ensures the participating industries

‘ECLUSE Bis’ has been investigated, an extension of the steam

EPC contractor working on construction validation testing and

do not have to make their own steam using natural gas. This means a

network to the right bank via a tunnel under the River Schelde.

cold commissioning as and when systems pass from the

reduction of as much as 100,000 tonnes of CO2 emissions each year.

Multiple industrial businesses on this side of the Port of Antwerp

construction team to the commissioning team. Once

ECLUSE makes a considerable contribution to achieving the Flemish

have shown serious interest in this development.

operational, this facility will convert around 150,000 tonnes

climate goals. In terms of green energy provision, it represents at least

of non-recyclable household waste into electricity for the

5% of the green heat produced in Flanders.

National Grid and heat for Aberdeen City Council in the North-East of Scotland.

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ENERGY RECOVERY

WA S TE TRE ATMENT PRODUCES (GREEN) ENERGY E-Wood

PROJECT WOOD WASTE PRODUCES ENERGY

uncontaminated treated wood waste that is unsuitable for recycling;

FORECAST

A lot of wood waste is unsuitable for recycling. This is often what’s known as

contaminated treated wood waste;

E-Wood will be supplying

‘uncontaminated treated wood waste’ (B-wood). When collected separately and

screen overflow from green composting;

electricity to the public

treated thermally, this waste stream of biological origin produces green energy.

the woody fraction from green waste: woody material that is separated prior

grid and steam to ECLUSE

E-Wood, a collaboration between Indaver and Veolia, will become one such

to composting.

by the end of 2022.

waste-to-energy plant for non-recyclable wood.

INTEGRATION

CAPACITY E-Wood will be a fluidized bed incinerator with the capacity to incinerate around

Indaver and Veolia are constructing E-Wood in Doel (Belgium). There is already

180,000 tonnes of wood waste each year. As a cogeneration plant, the facility can

suitable infrastructure there, which is used to treat non-recyclable waste and

produce both heat and steam. E-Wood has a thermal capacity (energy capacity)

sludge. The experienced operational team will be responsible for integrating the

of 80 MW on an annual basis. That is converted into 20 MW of electricity via a

E-Wood operation into the other operations. The build requires an investment of

turbine. The quantity of the emissions prevented by E-Wood can be compared to

95 million €. Both partners are contributing an equal amount.

the prevented CO2 emissions from approximately 45 wind turbines. The stable supply from E-Wood is an extra guarantee for the continuity of this energy

STABLE SUPPLY

provision for the associated industries.

This type of power plant fits perfectly with the European objective for renewable

E-Wood

energy. An additional advantage is that this form of green energy is very stable

DOEL ENERGY HUB

in its supply to the electricity grid. It is not dependent on the effects of the

Indaver and Veolia run three fluidized bed incinerators and turbines in Doel, for

weather and there is adequate supply of non-recyclable wood waste. That

the sustainable and safe treatment of non-hazardous waste and sludge, through

supply, which is mostly from construction and demolition waste but also

their joint venture, SLECO. The process generates energy in the form of electricity

includes waste wood from recycling centres and the industry, comes from

and steam. E-Wood will be located next to the fluidized bed incineration facilities

Belgium and the surrounding countries.

to integrate the processes efficiently. Furthermore, the power plant will ensure

It includes the following:

anchoring in and the economic development of the Waasland Port. With the

180,000 TONNES PER YEAR

INVESTMENT

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ELECTRICITY PRODUCTION

20

MILLION EUR

FLUIDIZED BED

MW

HIGH PRESSURE STEAM DELIVERY

INCINERATOR

arrival of E-Wood, Doel is becoming a vital hub for energy recovery.

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WtE

ENERGY PARTNERS BOILER

73 453

BAR °C

THERMAL CAPACITY

80

MW


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ENERGY RECOVERY

WA S TE TRE ATMENT PRODUCES (GREEN) ENERGY North Antwerp Heating Network PROJECT RESIDUAL HEAT IS GIVEN A SUSTAINABLE PURPOSE

PARTNERSHIP OPEN ACCESS NETWORK

At the end of 2019, the North Antwerp Heating Network set up a

Indaver already supplies residual heat to its neighbouring business

separate transport company. This company is responsible for

Indaver and the Port of Antwerp (Belgium) collaborate on the

Amoras, the mechanical dewatering project at the Port of Antwerp. The

laying, running and maintaining the heating network between

North Antwerp Heating Network project. Via this network,

North Antwerp Heating Network is an ‘open access’ network, the first of

Indaver and Boortmalt. The connection point to the city heating

Indaver supplies its residual heat to Boortmalt, the world’s

its kind in Belgium. This means that other companies can also join as a

network, which will be laid in future, will also come under this

largest malthouse, and to a few residential areas in North

supplier or buyer. Once the North Antwerp Heating Network is fully up and

remit. The company has two partners: Indaver (70%) and Port of

Antwerp. In December 2021, all of the relevant parties (in

running, it will provide a saving of 80,000 tonnes of CO2 each year.

Antwerp-Bruges (30%).

addition to Port of Antwerp, Indaver and Boortmalt, there is also the grid operator Fluvius and the social housing

INVESTMENT SUPPORT

corporation Woonhaven) placed their signatures on the

The Flemish government is supporting this, the largest heating network in

project.

Flanders. It has investment support of 15.7 million euros. This project is a good step towards achieving the European goals of energy efficiency.

MAJOR PLAYERS

Indaver has already taken the first step by investing in a new turbine on

To make this type of local heating network a success, you need a few

the Indaver site in Antwerp, which will also be used for the North Antwerp

major players. Indaver found one such player in Boortmalt, which requires

Heating Network.

a lot of energy for malt production. Currently, this energy still comes partially from fossil fuels. The residual heat from Indaver will allow

FORECAST

Boortmalt to get a large amount of the energy it consumes from renewable

Now that the agreement has been signed, construction can

energy. This provides an annual saving of 24,000 tonnes of CO2.

commence. It is expected that the heating network will be

Woonhaven’s participation is also important. Households with a limited

operational in 2023.

income can buy low-cost renewable energy. This involves the connection of around 3,000 households, plus a further seven schools and multiple public buildings. Together they provide an annual saving of 35,000 tonnes of CO2.

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watch the video


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ENERGY RECOVERY

INDACHLOR SUPPLIES ENERGY TO IT S NEIGHBOUR Steam for Neighbouring Business

While recovering hydrochloric acid from chlorinated industrial

The neighbouring Ryssen Alcools will take

waste streams, IndaChlor in Dunkirk (France) generates a lot of

135,000 tonnes of steam through a pipeline for its

energy. Once IndaChlor is fully operational, it will generate

production process. This exchange prevents

165,000 tonnes of steam each year. IndaChlor converts part of

Ryssen Alcools from consuming energy based on

this, via a turbine, into electricity for its own processes. The

fossil fuels and thereby reduces its CO2 emissions.

recycling facility is self-sufficient in terms of its energy consumption.

PARTNERSHIP PECS: PORTS ENERGY AND CARBON SAVINGS The international project PECS is researching ways to make small and medium-

Video and webinar

sized ports greener, more energy-efficient and more CO2 neutral. In PECS, which

Within the context of the PECS project, we have made a video

is part of the guiding framework for Europe, Interreg 2 Zeeën, ports, industry,

that shows how the energy is generated. In April 2021, we

knowledge institutions and local stakeholders work together. IndaChlor is part of

also organised a webinar with various actors to demonstrate

one of the PECS pilot projects. It is making energy provision in the Port of

the potential of this type of project in other ports or industrial

Dunkirk more sustainable. The knowledge gained from the PECS project may

areas.

inspire other ports to make their energy provision more sustainable too.

Financial PECS receives financing from the Interreg 2 Zeeën programme 2014–2020. This is partly financed by the European Regional Development Fund (ERDF) under the subsidy contract no. 2S01-020. In addition to that, the Dutch provinces NorthHolland and South-Holland also provide financial support. more information about the PECS-project

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Watch the video


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ENERGY RECOVERY

WA S TE TRE ATMENT PRODUCES (GREEN) ENERGY Solar panels and wind turbines at Indaver locations SUN AND WIND ENERGY

Together with the on-site wind turbine, we supply our

We generate part of the energy we use ourselves. The

own energy needs. If there is a surplus, we feed energy

LESS ENERGY CONSUMPTION

majority of our sites are becoming increasingly self-

into the grid. If there is not enough wind or sun, we take

In Hamburg (Germany), Indaver invested in several major

sufficient. We offer the surplus to the general electricity

energy from the grid.

improvements that reduce energy consumption. The addition of a

grid or to our neighbouring businesses as (green) energy. We have now fitted two of our sites with solar panels. We

Wind turbines

system means we can maximise our energy efficiency. That is

want to use the unused, uncultivated or otherwise

In addition to Willebroek, Indaver also has wind turbines

achieved through automatic regulation and a better incineration

marginal ground on our sites more efficiently, including for

in Doel and Antwerp that generate green energy.

process. The reduction in our energy consumption means that we

green energy. We are therefore investigating whether the flanks of the Hooge Maey landfill site near Antwerp (Belgium) can be covered entirely in solar panels.

Terneuzen At IWS Terneuzen (the Netherlands) there are 670 solar panels on the roof of one of our buildings. They supply 280 MWh per year, which represents around 10% of the energy use. In addition, we have installed charging stations for electric vehicles and bikes. In so doing, we want to encourage electric transport among our employees.

Willebroek In Willebroek (Belgium) there are 4,000 m2 of solar panels on the roof of the new PMD sorting facility. The solar panels have been productive since April 2021, and we are getting a supply of approximately 600 MWh per year.

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new turbine, a new compressor unit and a renovated burner

can put more energy into the public grid.


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SAFE SINK GUARANTEE

SAFE SINK GUAR ANTEE SOCIAL CONTEXT

OUR APPROACH

RECOVERED RAW MATERIALS

SAFE TREATMENT AND STORAGE OF HAZARDOUS SUBSTANCES

The circular economy is characterised by the continuous reuse of raw materials. These are

Indaver’s waste management focuses on waste streams that contain hazardous

recovered from the various waste streams. The quality, reliability and safety of these

components. These components, which are unsuitable for reuse, recycling or incineration

secondary raw materials must be identical to the primary raw materials they replace.

in our waste-to-energy plants, must never go back into the loop. Our Safe Sink guarantee takes care of hazardous substances.

PURE LOOPS

The waste products that can be treated thermally are destroyed in our rotary kiln

Some waste cannot be fully recycled or incinerated. There may be hazardous elements.

standards, ensures that the emissions satisfy all of the emissions standards.

Re-use is possible only if the recovered raw materials are pure and safe to use. Every loop

Our physicochemical facilities treat the inorganic hazardous waste. The chemical

must be pure. Unwanted and hazardous substances must therefore never go back into the

treatment process neutralises and immobilises the heavy metals and other components.

materials or food loops. Legislation and regulations provide frameworks for treating these

In the landfill sites for hazardous waste we store various hazardous waste products safely

residual fractions.

and sustainably and also the residues that remain after the thermal or physicochemical

incinerators. The extensive gas scrubbing, which is set up according to the strictest

treatment. With our Safe Sink guarantee, we keep the environment and the circular economy clean and safe.

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SAFE SINK GUARANTEE

K EEPING HA Z AR DOUS WA S TE OUT OF THE LOOP As an essential sector, Indaver also fulfilled its social role to treat hazardous medical waste (HMW) safely in 2021. Our Safe Sink guarantee ensures hazardous waste is treated and stored safely, even when it comes from outside our own regions. We also use our expertise in suitable solutions for hazardous waste on an international scale.

COVID-19-WASTE

“The Karlsruhe Institute of Technology (KIT)

The MediPower is also used for the treatment of waste

and Indaver have a long-standing partnership

that is (potentially) contaminated with coronavirus. That way, we prevent hazardous substances from going back into the cycle. HMW guidelines apply to the packaging and transport of this waste.

for the treatment of hazardous waste. Indaver treats 35% of all of the hazardous waste that comes from the KIT locations in Karlsruhe. For waste that comes from our research

SAFE TREATMENT OF HMW BY MEDIPOWER Indaver has years of experience in the treatment of hazardous medical waste (HMW). In Antwerp (Belgium) we have a rotary kiln incinerator, MediPower, which is specifically designed for the treatment of this waste stream. With a temperature of 950°C, followed by afterburning, we can destroy the hazardous components. When the HMW arrives at MediPower, the automatic feed system, with its roller conveyors, pushers and lifts, ensures the packaged waste goes directly into the oven. Minimal manual operations are required. It goes without saying that our staff wear all the appropriate personal protective equipment while treating this type of waste.

In 2021, throughout every peak in hospital admissions, we were able to treat the subsequent additional supply of HMW. We also managed to treat the increase in Non-Hazardous Medical Waste (nHMW) in our grate incinerators. Among other things, this increase arose

at Indaver always supports us with the best treatment method.

following consultation within the chain (between OVAM, virologists, the hospital sector, waste treatment and transport companies), which resulted in the types of fractions of nHMW being extended. By storing lightly contaminated waste in a protected place for the first 72 hours, more waste streams could be treated in the grate incinerators. This relieved the pressure on MediPower. Our business processes and service provision remained stable in 2021, as a result of which our customers were always able to dispose of their HMW and nHMW with us. Watch the short video on MediPower

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activities, our contact person

Franziska Reinardt-Köttig Head of Waste Management at the Karlsruhe Institute of Technology


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SAFE SINK GUARANTEE

K EEPING HA Z AR DOUS WA S TE OUT OF THE LOOP Indaver takes its social responsibility

In its treatment of hazardous waste streams, Indaver also

BEST AVAILABLE TECHNOLOGY

pollutants (POPs). Incineration at a high temperature, with

deals with substances of very high concern (SVHC).

PFAS also occur in some of the waste streams we treat.

a long residence time and under turbulence, such as in our

One of these substances is PFAS (Polyfluoroalkyl and

From our core value of ‘demonstrating concern for people,

rotary kiln incinerators in Antwerp (Belgium), is the most

Perfluoroalkyl Substances), a collective name for around

safety and the environment’ we fulfil our social role.

suitable treatment technique and is described in the

6,000 different substances. The most well-known are

Indaver has the best available technology to destroy PFAS

Waste Incinerators BREF [Best Available Techniques

PFOS, GenX and teflon (PTFE). These are all chemical

compounds permanently, including PFOS. This is entirely

Reference Document], which specifies the best available

substances that do not occur in nature but are man-made.

in line with the European Decree for persistent organic

technology.

PERSISTENT COMPOUNDS PFAS have useful properties (non-flammable and water, fat and dirt resistant) and are frequently found in consumer products – for example, raincoats, cosmetics, non-stick pans, baking parchment, carpet and pizza boxes. They are also used in industrial processes. PFAS compounds are very persistent. This means that they are not broken down in a natural or biological way and can accumulate over time in humans and animals (bioaccumulative). Exposure to certain PFAS concentrations can lead to hazardous effects on human health and the environment.

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SAFE SINK GUARANTEE

K EEPING HA Z AR DOUS WA S TE OUT OF THE LOOP DESTRUCTION

PRACTICAL SOLUTIONS

We apply very strict acceptance criteria and supply

Alongside our partners, such as the major chemical and

procedures. Due to the high temperatures of the rotary

pharmaceutical industries, we work on practical solutions

BROMINE PRODUCER Multi-Year Contract

kiln incinerators and oxygen, the PFAS compounds are

for even better treatment techniques. Together we are

A Dutch bromine producer will entrust its waste

destroyed. The facilities have very extensive flue gas

tightening the acceptance criteria and we use the best

streams to Indaver for the next three years. We

purification, with extra active carbon filters. Using

available technology for all components. By doing so, we

already had a long-term relationship in which the

additives such as milk of lime, we capture the remaining

fulfil our role as gatekeeper.

contract was extended annually, but they have now opted for a multi-year agreement with Indaver,

fluorides in the flue gases and convert them into calcium fluoride, for example, an innocuous residual substance.

FORECAST

following a tender process. The thing that

We then store this residue safely in a landfill site for

Indaver follows developments in its field of

persuaded this producer was our knowledge of the

hazardous waste. The waste water is purified in our water

work closely. In the Netherlands, it has

specific waste streams, the waste market, our

purification plant, which was expanded with additional

regular consultations with the waste sector,

treatment facilities, our customer zone and the

activated carbon filters..

governments and its customers to reach a

existing good relationship with our contact people.

safe and sustainable SVHC policy and to roll out the best approach. Developments are also

Bromine is used in fire-retardant substances, life-

followed closely in Belgium, so that our

sciences products and in photography and paint

service provision can be refined in line with

applications, among other things. That produces a

scientific insights.

complex package of waste that consists primarily of hazardous solid and liquid residues, rinse waters and a range of laboratory waste.

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SAFE SINK GUARANTEE

REMEDIATION PROJEC T S Our international expertise is often required for remediation projects. Our Safe Sink guarantee provides the confidence that hazardous waste streams will be treated and stored safely.

treat­ment of 3,000 tonnes of liquid waste. The transport

constructions and the infrastructure. We are treating all of

for the treatment in Hamburg was provided by our own

the waste products that are released during the purification

transport firm, Gareg, and an external haulier.

and removal of the equipment and pipes.

FORECAST Indaver in Germany is involved in a remediation project in Stadtallendorf, where a production site for ammunition and explosives from the Second World War was dismantled. After the initial phase, we were also involved in the second phase, which involved the transport and treatment of 67,000 tonnes of contaminated soil.

ADMINISTRATIVE EXPERTISE

completed. Watch the video

SAFE STORAGE For one of our German industrial customers, an iron foundry that manufactures car parts, we provided a Safe Sink solution in 2021 as part of the aftercare in our service

As part of a United Nations’ development programme,

provision. Solid residual waste streams are released during

Indaver in Germany was involved in a remediation project

the process, in which phenol, resins and sand are used. This

for pesticides in Belarus. Here, we were able to apply our

non-hazardous waste must be stored safely due to its

administrative expertise and take care of the entire

degree of contamination. This is done at a specially

administration, such as notifications and bank guarantees.

designated landfill site in Germany, which Indaver manages.

POLAND In 2021, Indaver in Germany was involved in two major

Each year we store 130,000 tonnes of this waste here.

Ireland

FORECAST In the meantime, the tender process for phase 2 is underway. If Indaver is awarded the contract, we will excavate 150,000 tonnes of contaminated material. We will treat the soil in our specialised facilities in Meath and on the European continent. The total remediation project is expected to be completed at the end of 2025.

The Netherlands

SUSTAINABLE STORAGE OF HAZARDOUS WASTE In 2021, the municipality of Groningen (the Netherlands) remediated the former Woltersum landfill site. Between the 1960s and 1980s commercial waste from a chemical company was landfilled here. From regular research it appeared that hazardous substances from the landfill were going into the soil via the groundwater. Among other things, the chemical company’s waste consisted of heavy metals such as cobalt,

LARGE-SCALE REMEDIATION PROJECT

copper and zinc. After extensive research, in 2018 the

Since October 2020, Indaver in Ireland has been closely

municipality decided to remediate the landfill site.

timeframe. Our challenge was to find as much treatment

involved in a large-scale remediation project on the former

The hazardous landfill materials and purification of the

capacity as possible to meet the schedule. For this, we

production site of an Irish pharmaceutical company.

exca­­vated soil meant that altogether around 20,000 tonnes

managed to bring on board a number of facilities in

In the first phase, we are being subcontracted for waste

were transported to Stainkoeln and safely stored in the landfill

Germany and Poland.

management by the demolition contractor. This main

site there. By doing so, Indaver is protecting the environ­ment

The second project concerned the transport and

contractor is demolishing all of the existing buildings,

and habitat of part of the province of Groningen.

remediation projects in Poland. The first project, involving 8,000 tonnes of pesticides, was carried out in a very tight

75

At the end of March 2022, one of the two Polish remediation projects was


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SAFE SINK GUARANTEE

L ANDFILL SITES, THE FINAL DES TINATION IN SUS TAINAB LE WA S TE MANAGEMENT Elements from waste streams can be reused, recycled or used to generate energy. But no matter how well we do on these aspects of the circular economy, in the end there will be components that cannot be destroyed due to their nature and they should not be allowed to return to the cycle. Ultimately, in some form or other, they will end up in landfill, which is the final destination in sustainable waste management.

make use of this extra capacity. Before TOP Groningen

form Landfill Reconversion. This team of experts uses its

was brought into use, the industrial site was rebuilt. For

knowledge for the development and construction of landfill

this, only recycled, secondary construction materials were

sites, their sustainable management and the final closure and

used, the majority of which were our own materials from

capping procedures for sites that have reached full capacity.

the Indaver Secondary Construction Materials Union (Secundaire Bouwstoffen Unie - SBU).

Indaver is preparing to expand the landfill site in North- and Mid-Zeeland.

UNIQUE, SUSTAINABLE SOLUTION

This will consolidate operational reliability and guarantee landfill capacity

Indaver has three landfill sites in the Netherlands. Two of

Indaver also has several landfill sites in Belgium: the landfill

for our customers.

them, the North and Mid-Zeeland Landfill Sites and

site for hazardous and non-hazardous waste in Doel; the

Stainkoeln in Groningen, are still in use. The third, in

landfill site for non-hazardous waste at Hooge Maey in

Dordrecht, which is now known as Merwedeheuvel, is in

Antwerp; and the landfill site for hazardous waste called

the final phase of its transformation from a landfill site to

3 Valleien, also in Antwerp. Just as in the Netherlands, no

a recreation area.

new landfill sites are allowed in Flanders. Existing sites can potentially be extended, however. Indaver found an

MORE SPACE

innovative solution for that. We have set up the space

In 2021, we were able to secure the necessary landfill

between the Antwerp landfill site Hooge Maey and the

capacity for our customers in the North of the

landfill site from the Amoras dewatering project for

Netherlands by buying and renovating the industrial site

additional landfill. This is the 3 Valleien landfill site, and with

Roodehaan in Groningen. As of 2022, all recycling and

it we can offer our customers continuity in landfilling

storage activities of the nearby Stainkoeln will be

possibilities for the next 20 years. The 3 Valleien site does

undertaken on this plot. In 2019, Stainkoeln received a

not take up any space that could be used for other

new permit for 1.5 million m3 of extra landfill capacity. The

purposes. This sustainable solution is unique in Europe.

transfer of the recycling and storage activities to

76

FORECAST

Roodehaan, which is currently known as Tijdelijke Opslag

KNOWLEDGE AND EXPERTISE COMBINED

Plaats (TOP) Groningen [Temporary Storage Space

All of Indaver’s expertise on the lifecycle and sustainable

Groningen], has given Stainkoeln the space it needs to

management of landfill sites has been brought together to

MERWEDEHEUVEL In 2023, Indaver expects to hand over the former landfill site Derde Merwedehaven to the province of South-Holland for perpetual aftercare. At that point, 10 years after the last load was landfilled, its transformation will be complete. By then, the landfill site will have become a hilly recreation area that will eventually link up with the National Park de Biesbosch. Closure of the landfill site was completed in 2021. There is a thick layer of clean soil on top and the recreational landscaping, with walking and cycle paths and plants, is fully underway.


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CARE FOR THE ENVIRONMENT

C ARE FOR THE ENVIRONMENT SOCIAL CONTEXT

OUR APPROACH

A SAFE AND CLEAN HABITAT

CONSIDERATION OF OUR SURROUNDINGS

Society needs a safe and clean environment in which to

At Indaver, we do everything we can to limit the impact of

live, work and have fun. Governments have established

our activities on the lives of people, animals and plants.

frameworks so that manufacturing companies and industries can set themselves up and further develop in

Our activities always satisfy the strictest environmental

locations intended for that purpose. However, older

standards. We constantly measure our emissions and

industries can still be found near to residential areas.

check the properties of our emissions and residues. We use energy and water sparingly and prevent contamination

Regardless of their location, industries and businesses

of the soil and groundwater. Where possible, we

have a responsibility to operate cleanly and safely so that

encourage biodiversity in our surroundings.

they do not interfere with the surrounding environment.

Thanks to these efforts, and with the help of tried-andtested technology, we can limit the impact of our activities on the soil, air and water.

77


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CARE FOR THE ENVIRONMENT

LIMITING ENVIRONMENTAL EFFEC T S A S MUCH A S POSSIB LE At Indaver, we monitor our activities closely, continually measure our emissions and check the properties of our emissions and residues. We do all this to limit the environmental impact of our activities as much as possible. These measurements and new technologies help us in our efforts.

WATER

SOIL

We use water sparingly and invest in new technologies

We take all the necessary measures to prevent

and methods to further reduce our water consumption.

contamination of the soil.

Thanks to extensive water purification, Indaver’s discharge water is in line with current standards. More information on p. 94-95.

AIR We continuously check and monitor the flue gas emissions from our facilities. New technologies and methods that we invest in ensure the effect of the emissions on the air are limited as much as possible. More information on p. 79-93.

78

More information on p. 96-97.


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ROTARY K ILNS ANT WER P Emissions and impact in 2021

MASS BALANCE

IN

OUT

WASTE Waste(*)

153,867 tonnes

FLUE GAS CLEANING ADDITIVES Quicklime

Waste used in place of raw materials (*)(**)

4,909 tonnes

Heating oil Steam Electricity

1,415 tonnes 107,545 GJ 24,951 MWh

2,900 tonnes

ENERGY

Limestone

3,443 tonnes

Energy recovery

Mains water (***)

TMT

162 tonnes 526 tonnes

(*)

WATER DISCHARGED Waste water (***)

156,231 m³

285,580 m³

Ground water (***)

281,857 m³

RESIDUAL PRODUCTS

148,593 m³

Bottom ash

(**) Waste used in place of raw materials: boiler ash, glass waste from bulb processing, waste oil, butanol, sand

79

1,206,435 GJ

Reused water (***)

Total volume waste processed in rotary kilns: 158,776 tonnes = 153,867 tonnes + 4,909 tonnes

(***) Calculated value

1,021,690,160 Nm³

272 tonnes

WATER

WATER PURIFICATION ADDITIVES FeCl3

Flue gases 988 tonnes

Sodium hydroxide DeNOx reagent

ENERGY

EMISSIONS TO ATMOSPHERE

24,383 tonnes

Fly ash + boiler ash

4,634 tonnes

Filtercakes (***)

8,240 tonnes


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ROTARY K ILNS ANT WER P Emissions and impact in 2021

PERFORMANCE RELATIVE TO EMISSION LIMIT

Dust

10 mg/Nm3

0.79

Metals*

mg/Nm3

0.5 mg/Nm3

CO

Hg

17

TOC

1

0.1

mg/Nm3

mg/Nm3

0.0004

HCI

10 mg/Nm3

1.5

123

mg/Nm3

Cd, TI

10 mg/Nm3

mg/Nm3

0.0003

0.05 mg/Nm3

CO

mg/Nm3

0.06

mg/Nm3

SO2

mg/Nm3

0.05 mg/Nm3

TOC

0.8 17.5

180 mg/Nm

3

Daily average standard unless otherwise stipulated in Vlarem and/or environmental permit. Performance 2021: the daily average values of the continuously measured parameters (Dust, CO, TOC, HCl, SO2 and NOx) were determined based on validated averages cf. Vlarem II art. 5.2.3 bis 1.27 §1. * Sum of Sb, As, Pb, Cr, Co, Cu, Mn, Ni, V, Sn

DIOXIN MEASUREMENTS Concentration (ng TEQ/Nm3)

0.140 0.120

1 0.100

HCl

0.1

SO2

1.6

0.080

NOx

126

0.060

Cd, Tl

0.0004

Hg

0.0003

Metals**

0.06

50 mg/Nm3

NOX

80

(in tonnes)

Dust

50 mg/Nm3

mg/Nm3

VOLUME OF POLLUTANTS*

0.040 0.020 0.000

Volumes of pollutants from contaminated components (in tonnes) * The pollutant loads for the continuously measured parameters (Dust, CO, TOC, HCl, SO2 and NOx) were determined based on validated daily averages cf. Vlarem II art. 5.2.3 bis 1.27 §1. ** Sum of Sb, As, Pb, Cr, Co, Cu, Mn, Ni, V, Sn

0.009 0.0009 2017

2018

2019

2020

2021

Rotary kilns continuous Rotary kilns discontinuous Emission limit Dioxin pollutant volume = 6 mg TEQ (in normal conditions)


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ROTARY K ILNS HAMBURG Emissions and impact in 2021

MASS BALANCE

IN

OUT

WASTE Waste(*)

135,768 tonnes

Limestone

Waste used 1,507 tonnes

ENERGY Heating oil Steam Electricity

Flue gases

395 tonnes 454,421 GJ

ENERGY

18,728 MWh

192 tonnes

DeNOx reagent

220 tonnes

Water from channel

(**) Waste used in place of raw materials: waste oil

Energy recovery

1,159,292 GJ

WATER DISCHARGED

WATER Mains water

801,700,520 Nm³

1,249 tonnes

and heavy metals

Waste water

13,254 m³

7,154 m³ 279,779 m³

RESIDUAL PRODUCTS

Rain water + process water 8,992 m³

Bottom ash

Demineralised water

Fly ash + boiler ash

4,820 tonnes

Gypsum

1,896 tonnes

(*) Total volume waste processed in rotary kilns: 137,275 tonnes = 135,768 tonnes + 1,507 tonnes

81

EMISSIONS TO ATMOSPHERE

Absorbent for dioxins

in place of raw materials (*)(**)

FLUE GAS CLEANING ADDITIVES

15,552 m³

30,052 tonnes


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ROTARY K ILNS HAMBURG Emissions and impact in 2021

PERFORMANCE RELATIVE TO EMISSION LIMIT

Dust

CO

10 mg/Nm3

50 mg/Nm3

0.2

Metals*

13

mg/Nm3

0.5 mg/Nm3

1

0.14mg/ 0.003

0.03 mg/Nm3

2.7

mg/Nm3

mg/Nm3

0.011 0.05 mg/Nm3

HCI

10 mg/Nm3

5.5

mg/Nm3

Cd, TI

10 mg/Nm3

mg/Nm3

Nm3

Hg

TOC

mg/Nm3

mg/Nm3

78

SO2

mg/Nm3

NOX

3

Daily average standard unless otherwise stipulated in environmental permit

* Sum of Sb, As, Pb, Cr, Co, Cu, Mn, Ni, V, Sn

82

(in tonnes)

DIOXIN MEASUREMENTS Concentration (ng TEQ/Nm3)

Dust

0.3

CO

13

TOC

0.8

HCl

2.2

SO2

5.7

0.080

NOx

69

0.060

Cd, Tl

0.009

Hg

0.004

Metals*

0.1

50 mg/Nm3

200 mg/Nm

Performance 2021.

VOLUME OF POLLUTANTS

0.140 0.120 0.100

0.040 0.020 0.0086 0.000

Volumes of pollutants from contaminated components (in tonnes) * Sum of Sb, As, Pb, Cr, Co, Cu, Mn, Ni, V, Sn

2017

2018

2019

2020

2021

Rotary kilns discontinuous Emission limit Dioxin pollutant volume = 6.9 mg TEQ (in normal conditions)


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ROTARY K ILNS B IEB ESHEIM Emissions and impact in 2021

MASS BALANCE

IN

OUT

WASTE Waste(*)

118,929 tonnes

Hydrated lime

Waste used

Sodium hydroxide 50%

in place of raw materials (*)(**)

FLUE GAS CLEANING ADDITIVES

4,810 tonnes

Heating oil Steam Electricity

DeNOx reagent

4,950 tonnes

23,598 MWh

652,165,478 Nm³

ENERGY Energy recovery

760,017 GJ

164 tonnes 22 tonnes

329 tonnes 104,435 GJ

WATER DISCHARGED Waste water

WATER Mains water

11,482 m³

Ground water

146,536 m³

Process water

12,658 m³

(*) Total volume waste processed in rotary kilns: 123,739 tonnes = 118,929 tonnes + 4,810 tonnes (**) Waste used in place of raw materials: sand, ammonia water 25%, Na -sulfide/-polysulfide

83

Flue gases 16 tonnes

Absorbent for dioxins and heavy metals

ENERGY

EMISSIONS TO ATMOSPHERE

37,360 m³

RESIDUAL PRODUCTS Bottom ash Fly ash

21,495 tonnes 7,758 tonnes


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ROTARY K ILNS B IEB ESHEIM Emissions and impact in 2021

PERFORMANCE RELATIVE TO EMISSION LIMIT

Dust

10 mg/Nm3

0.2

Metals*

mg/Nm3

0.5 mg/Nm3

0.04

mg/Nm3

NH3

30 mg/Nm3

Hg

CO

50 mg/Nm3

20

1.2

0.3

2.4

mg/Nm3

0.006

0.03 mg/Nm3

mg/Nm3

Cd, TI

0.05 mg/Nm3

10 mg/Nm

3

mg/Nm3

mg/Nm3

mg/Nm3

0.001

TOC

mg/Nm3

HCI

10 mg/Nm3

149

mg/Nm3

SO2

50 mg/Nm3

NOX

200 mg/Nm3

Daily average standard unless otherwise stipulated in environmental permit . Performance 2021. * Sum of Sb, As, Pb, Cr, Co, Cu, Mn, Ni, V, Sn

84

(in tonnes)

DIOXIN MEASUREMENTS Concentration (ng TEQ/Nm3)

Dust

0.3

CO

13

TOC

0.1

HCl

0.2

SO2

3.3

0.080

NOx

100

0.060

Cd, Tl

4.2mg/ Nm3

VOLUME OF POLLUTANTS

Hg NH3 Metals*

0.004 0.0006 2.2 0.03

Volumes of pollutants from contaminated components (in tonnes) * Sum of Sb, As, Pb, Cr, Co, Cu, Mn, Ni, V, Sn

0.140 0.120 0.100

0.040 0.020 0.000

0.0011 2017

2018

2019

2020

2021

Rotary kilns discontinuous Emission limit Dioxin pollutant volume = 0.7 mg TEQ (in normal conditions)


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GR ATE INCINER ATOR S DOEL Emissions and impact in 2021

MASS BALANCE

IN

OUT

WASTE Waste

457,139 tonnes

FLUE GAS CLEANING ADDITIVES Quicklime

EMISSIONS TO ATMOSPHERE Flue gases

ENERGY

Absorbent for dioxins

ENERGY Heating oil

and heavy metals 494 tonnes

Steam

60,005 GJ

Electricity

45,813 MWh

285 tonnes

Limestone

2,871 tonnes

DeNOx reagent

1,452 tonnes

85

Energy recovery

3,936,588 GJ

WATER DISCHARGED Waste water

WATER

(*) Calculated value

2,307,505,259 Nm³

2,465 tonnes

0 m³

Mains water

73,522 m³

RESIDUAL PRODUCTS

Reused water (*)

14,055 m³

Bottom ash

100,242 tonnes

Boiler ash

6,155 tonnes

Flue gas cleaning residue

9,830 tonnes

Gypsum

2,481 tonnes


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GR ATE INCINER ATOR S DOEL Emissions and impact in 2021

PERFORMANCE RELATIVE TO EMISSION LIMIT

Dust

10 mg/Nm3

0.8

Metals*

mg/Nm3

0.5 mg/Nm3

CO

4.4

mg/Nm

Hg

TOC

mg/Nm3

0.4

<0.0004

0.05 mg/Nm3

0.5

mg/Nm3

mg/Nm3

<0.007

150

mg/Nm3

Cd, TI

10 mg/Nm3

mg/Nm3

3

mg/Nm

HCI

10 mg/Nm3

6.3

mg/Nm3 3

0.05 mg/Nm3

SO2

1.8

200 mg/Nm3

Daily average standard unless otherwise stipulated in Vlarem and/or environmental permit . Performance 2021: the daily average values of the continuously measured parameters (Dust, CO, TOC, HCl, SO2 and NOx) were determined based on validated averages cf. Vlarem II art. 5.2.3 bis 1.27 §1. The same system was applied for the discontinuously measured parameters. * Sum of Sb, As, Pb, Cr, Co, Cu, Mn, Ni, V, Sn

DIOXIN MEASUREMENTS Concentration (ng TEQ/Nm3)

0.140

CO

10.2

TOC

0.8

HCl

1.3

SO2

14.6

0.080

NOx

347

0.060

Cd, Tl

<0.016

Hg

<0.008

Metals**

<0.016

50 mg/Nm3

NOX

86

(in tonnes)

Dust

50 mg/Nm3

<0.007

VOLUME OF POLLUTANTS*

0.120 0.100

0.040

0.007 0.000

Volumes of pollutants from contaminated components (in tonnes) * The pollutant loads for the continuously measured parameters (Dust, CO, TOC, HCl, SO2 and NOx) were determined based on validated daily averages cf. Vlarem II art. 5.2.3 bis 1.27 §1. ** Sum of Sb, As, Pb, Cr, Co, Cu, Mn, Ni, V, Sn

0.016

0.020

2017

2018

2019

2020

2021

Grate incinerators continuous Grate incinerators discontinuous Emission limit Dioxin pollutant volume = 26.5 mg TEQ (in normal conditions)


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GR ATE INCINER ATOR ME ATH Emissions and impact in 2021

MASS BALANCE

IN

OUT

WASTE Waste

219,372 tonnes

FLUE GAS CLEANING ADDITIVES Quicklime Hydrated lime

ENERGY Heating oil Electricity

EMISSIONS TO ATMOSPHERE Flue gases 854 tonnes

199 tonnes

and heavy metals

ENERGY Energy recovery

Absorbent for dioxins 16,849 MWh

1,243,201,293 Nm³

3,863 tonnes 1,908,963 GJ

80 tonnes

Expanded clay

247 tonnes

WATER DISCHARGED

DeNOx reagent

448 tonnes

Waste water

WATER Ground water

RESIDUAL PRODUCTS 74,778 m³

Bottom ash Boiler ash Flue gas cleaning residue Fly ash

87

0 m³

37,431 tonnes 112 tonnes 5,090 tonnes 10,184 tonnes


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GR ATE INCINER ATOR ME ATH Emissions and impact in 2021

PERFORMANCE RELATIVE TO EMISSION LIMIT

Dust

CO

10 mg/Nm3

50 mg/Nm3

0.1

Metals*

3.2

mg/Nm3

0.5 mg/Nm3

0.2

0.02

0.05 mg/Nm

3

0.7

0.0005 mg/Nm

30

0.0006 mg/Nm

Cd, TI

0.05 mg/Nm3

HCI

mg/Nm3 10 mg/Nm3

3

3

10 mg/Nm

3

mg/Nm3

mg/Nm3

Hg

TOC

mg/Nm3

0.1

mg/Nm

HF

1 mg/Nm3

mg/Nm3

136

3

mg/Nm

3

SO2

50 mg/Nm

3

NOX

200 mg/Nm3

Daily average standard unless otherwise stipulated in environmental permit. Performance 2021. Results are validated in accordance with the conditions of licence W0167-03. * Sum of Sb, As, Pb, Cr, Co, Cu, Mn, Ni, V, Sn

88

VOLUME OF POLLUTANTS (in tonnes)

DIOXIN MEASUREMENTS Concentration (ng TEQ/Nm3)

Dust

0.1

CO

4.3

TOC

0.4

HCl

1.4

SO2

46

0.080

NOx

214

0.060

Cd, Tl

0.0007

Hg

0.0006

Metals*

0.03

0.140 0.120 0.100

0.040 0.020 0.0037 0.000

Volumes of pollutants from contaminated components (in tonnes)

2017

2018

2019

2020

2021

Grate incinerator continuous Grate incinerator discontinuous

* Sum of Sb, As, Pb, Cr, Co, Cu, Mn, Ni, V, Sn

0.0006

Emission limit Dioxin pollutant volume = 2.7 mg TEQ (in normal conditions)


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FLUIDISED B ED INCINER ATOR S DOEL Emissions and impact in 2021

MASS BALANCE

IN

OUT

WASTE Waste

628,623 tonnes

FLUE GAS CLEANING ADDITIVES Quicklime NaOH

ENERGY Heating oil Steam Electricity

1,529 tonnes 245,973 GJ 68,838 MWh

Flue gases

4,030 tonnes

2,651,411,002 Nm³

7,669 tonnes 353 tonnes

ENERGY Energy recovery

Absorbent for dioxins and heavy metals

708 tonnes

DeNOx reagent

638 tonnes

4,296,187 GJ

WATER DISCHARGED Waste water

WATER

ADDITIVES Sand

EMISSIONS TO ATMOSPHERE

Mains water Reused water

291,968 m³ 9,174 m³

0 m³

RESIDUAL PRODUCTS Bottom ash

38,646 tonnes

Electrostatic filter and boiler ash

95,894 tonnes

Flue gas cleaning residue 13,327 tonnes Scrap

89

1,498 tonnes


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FLUIDISED B ED INCINER ATOR S DOEL Emissions and impact in 2021

PERFORMANCE RELATIVE TO EMISSION LIMIT

Dust

CO

10 mg/Nm3

50 mg/Nm3

1.9

Metals*

16

mg/Nm3

0.5 mg/Nm3

1.1

0.001

Hg

TOC

mg/Nm3

10 mg/Nm3

mg/Nm3

mg/Nm3

<0.004

0.26

0.05 mg/Nm3

mg/Nm3

mg/Nm3

<0.007

91

mg/Nm3

Cd, TI

HCI

10 mg/Nm3

2.2

0.05 mg/Nm

SO2

CO

42

TOC

2.9

HCl

0.7

SO2

5.8

0.080

NOx

240

0.060

Cd, Tl

Metals**

Daily average standard unless otherwise stipulated in Vlarem and/or environmental permit Performance 2021: the daily average values of the continuously measured parameters (Dust, CO, TOC, HCl, SO2 and NOx) were determined based on validated averages cf. Vlarem II art. 5.2.3 bis 1.27 §1. The same system was applied for the discontinuously measured parameters. * Sum of Sb, As, Pb, Cr, Co, Cu, Mn, Ni, V, Sn

Concentration (ng TEQ/Nm3)

5.2

< 0.02 < 0.009 0.002

3

125 mg/Nm3

DIOXIN MEASUREMENTS

Dust

50 mg/Nm

3

NOX

90

(in tonnes)

Hg

mg/Nm3

mg/Nm3

VOLUME OF POLLUTANTS

0.140 0.120 0.100

0.040

0.000

Volumes of pollutants from contaminated components (in tonnes) * The pollutant loads for the continuously measured parameters (Dust, CO, TOC, HCl, SO2 and NOx) were determined based on validated daily averages cf. Vlarem II art. 5.2.3 bis 1.27 §1. The same system was applied for the discontinuously measured parameters. ** Sum of Sb, As, Pb, Cr, Co, Cu, Mn, Ni, V, Sn

0.025

0.020

0.009 2017

2018

2019

2020

2021

Fluidised bed incinerators continuous Fluidised bed incinerators discontinuous Emission limit Dioxin pollutant volume = 35.3 mg TEQ (in normal conditions)


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AR P IJ MUIDEN Emissions and impact in 2021

MASS BALANCE

IN

OUT

WASTE Waste acid

ADDITIVES 128,816 tonnes

Fresh acid Compressed air

Electricity

2,833 tonnes 53,581 m3

9,457,952 m³ 4,187 MWh

WATER Industrial water

110,595 m³

Acid rinse water

160,151 m³

Demineralised water

4,748 m³

125,310,700 Nm³

WATER DISCHARGED Waste water

385,501 m³

RESIDUAL PRODUCTS Iron oxide

91

136,872 tonnes

EMISSIONS TO ATMOSPHERE Flue gases

ENERGY Natural gas

Regenerated acid

28,761 tonnes


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INDACHLOR LOON - PL AGE Emissions and impact in 2021

MASS BALANCE

IN

OUT

WASTE Waste(*)

10,884 tonnes

FLUE GAS CLEANING ADDITIVES Sodium hydroxide

Recycled hydrochloric acid 39,266 tonnes 4,050 tonnes

Absorbent for dioxins

ENERGY Natural gas Steam Electricity

and heavy metals

Energy recovery

2,041 MWh

EMISSIONS TO ATMOSPHERE

WATER Mains water (*) Water from channel

258,246 GJ

2 m3

1,447,601 m3 47 GJ

ENERGY

Flue gases

47,658,256 Nm³

8,655 m³ 96,254 m³

WATER DISCHARGED Waste water (**)

77,999 m³

RESIDUAL PRODUCTS Fly ash

* value period 17/11/2020 - 15/11/2021 ** incl. 33,443 tonnes effluent from neutralisation unit

92

4 tonnes


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INDACHLOR LOON - PL AGE Emissions and impact in 2021

PERFORMANCE RELATIVE TO EMISSION LIMIT

Dust

10 mg/Nm3

1.4

HF

mg/Nm3

Dust

CO

6

mg/Nm3

0.05

TOC

0.6

mg/Nm3

NH3

(in tonnes)

50 mg/Nm3

1 mg/Nm3

30 mg/Nm3

VOLUME OF POLLUTANTS*

10 mg/Nm3

mg/Nm3

0.03

3.4

mg/Nm3

72

mg/Nm3

NOx

200 mg/Nm3

0.2

mg/Nm3

HCI

10 mg/Nm

3

SO2

50 mg/Nm3

Performance 2021: the daily average values of the continuously measured parameters (Dust, CO, TOC, HCl, SO2 and NOx) were determined on the basis of validated averages, as referred to in Article 18 of the “Arrêté du 20 septembre 2002”. The same system was applied for the discontinuously measured parameters.

Concentration (ng TEQ/Nm3)

0.140

CO

0.3

TOC

0.03

HCl

0.2

SO2

0.01

0.080

NOx

3.5

0.060

NH3

0.001

HF

0.002

mg/Nm3

Daily average standard unless otherwise stipulated in environmental permit.

93

0.07

DIOXIN MEASUREMENTS

Volumes of pollutants from contaminated components (in tonnes)

* The volume of pollutants for the continuously measured parameters (dust, CO, TOC, HCl, SO2 and NOx) were determined on the basis of validated averages, as referred to in Article 18 of the “Arrêté du 20 septembre 2002”. The same system was applied for the discontinuously measured parameters.

0.120 0.100

0.040 0.020 0.000

0.08 0.0004 2017

2018

2019

2020

2021

Continuous Discontinuous Emission limit Dioxin pollutant volume = 1.9 mg TEQ (in normal conditions)


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SUS TAINAB LE WATER MANAGEMENT INFILTRATION

DISCHARGE AS A LAST RESORT…

The installation of an infiltration facility is

If, however, all the capture systems are full during a heavy downpour, an

always mandatory, unless it can be

overflow to the sewage network and/or surface water is necessary. The same

demonstrated that infiltration is not technically

applies, of course, if there is no water consumption on a site (making reuse

possible, e.g. due to a high groundwater level

impossible) and/or infiltration is not an option (e.g. because of the high

For this reason, environmental legislation sets

or poor water permeability of the soil.

groundwater level/soil quality).

out a clear order of priority:

Rainwater infiltration is therefore not possible

1. capture for reuse;

on all Indaver sites. Where this is the case,

2. infiltration on own premises;

infiltration facilities are provided instead, such

3. buffering with slowed drainage;

as watercourses (Doel and Antwerp) or

4. discharge.

underground infiltration crates (Willebroek).

REUSE

BUFFERING

Where possible, we capture clean rainwater

If infiltration is technically infeasible, rainwater

from the roofs of our buildings, and put it to

is buffered and slowly discharged to the

beneficial use on our sites. At almost every site

sewage network and/or surface water (canal,

Climate change is causing longer periods of drought alternated with heavy rainfall. It is increasingly vital that we retain clean rainwater and use it sensibly as an alternative to high-quality (primary) mains water.

we have buffer tanks, and from these the water

river, etc.). The rainwater from a heavy shower

can be reused for various applications. For

is held back for a while and then slowly

instance, rainwater is used to good effect as

discharged. This allows us to delay our peak

sanitary water in buildings, for dust control on

drainage until later, when the shower has

our landfills, or as wastewater in our treatment

passed, reducing the risk of overloading the

installations, which sometimes consume large

sewerage system or causing flooding.

volumes of water. By taking these steps,

PRIMARY WATER CONSUMPTION in m3

● Ground water ● Mains water ● Surface water ● Industrial water ● Demineralised water 700,000 650,000 600,000 550,000 500,000 450,000

335,463 m³

400,000 350,000 300,000

532,654 m³

250,000 200,000 150,000

11,482 m³ 312,084 m³

8,655 m³

100,000 50,000

1,036 m³

0

ANTWERP 647,547 m³

HOOGE MAEY 1,036 m³

DOEL 532,654 m³

4,748 m³ 146,536 m³

96,254 m³

110,595 m³

7,154 m³ 279,799 m³

LOON-PLAGE 104,254 m³

IJMUIDEN 115,343 m³

HAMBURG 286,953 m³

BIEBESHEIM 158,018 m³

129,054 m³

24,544 m³

12,658 m³

IJMUIDEN

HAMBURG

BIEBESHEIM

SECONDARY WATER CONSUMPTION in m3

Indaver saves on its consumption of highquality mains water or other primary water sources, such as groundwater and/or surface

154,985 m³ 71,656 m³

water. ANTWERP

94

DOEL


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SUS TAINAB LE WATER MANAGEMENT Knowledge sharing WATER LEARNING NETWORK In 2020 and 2021, Indaver

BLUE DEAL

in Belgium was one

The Belgian Water

of approximately

Learning Network fits

50 participants in the

with the objectives of

Water Learning Network,

the Blue Deal that was

an initiative from essenscia,

presented by the

the federation for the

Flemish government in

chemical and life sciences industry. The aim was to use

2020. It covers more

practical examples to help the participants to work out

than 70 actions by six

their water balance and to achieve water saving and water

sources. In addition, both the government and industry are

reuse through smaller projects. Water is crucial to the

meeting their responsibilities. The government is setting a

production processes in the chemical and life sciences

good example and ensuring there is appropriate

industries, both of which consume a large volume.

regulation, and industry is striving for circular water

Furthermore, the bulk of it is surface water, which,

consumption. Together they are investing in innovations

following purification, is fed back into the rivers and

that make water systems smarter, more robust and more

canals. The drought issue means it is vital for industry to

sustainable.

make further water savings and to find innovative methods for reuse. The programme lasted for one year and ended in 2021.

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Knowledge sharing


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B IODIVER SIT Y IS ESSENTIAL FOR ECOS YS TEMS For Indaver, the importance of diversity in flora and fauna is indisputable. Together with microorganisms, they form the basis for all ecosystems. Biodiversity makes up part of the European Green Deal and is an essential part of every environmental permit, whether it concerns a new site, a modification or an extension.

TREE HOTEL Indaver in the Netherlands has a tree hotel on its Stainkoeln site in Groningen. Trees that can no longer remain where they are, due to works, for example, are moved to this site temporarily. One of the reasons this was done was to preserve the big old lime trees that had to make way for the new ring-road around Groningen.

BIODIVERSITY POLICY

Since then, a wide range of trees have been replanted,

Our policy document on biodiversity emphasises that

while others are awaiting their new destination.

Indaver is strongly committed to the United Nations’ Convention on Biological Diversity. Our policy on maintaining biodiversity is reflected: in our selection of raw materials; in relation to our emissions; on our production sites – by limiting or compensating for the effect of our constructions on the natural environment; by making a contribution to the fertility of the soil, resistance to disease and soil erosion through our production and distribution of compost; through local projects that promote and support biodiversity.

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B IODIVER SIT Y IS ESSENTIAL FOR ECOS YS TEMS Ireland

Rivenhall

The Netherlands

IMPROVED BIODIVERSITY

TREES AND SHRUBS

BAT BOXES AND KESTRELS

A survey has shown that since Indaver has been active in

The new waste-to-energy plant that Indaver is building on

There are currently four black boxes hanging on the

Meath (Ireland), the general biodiversity has improved. A

the former Rivenhall airfield (United Kingdom) will be

façade of the office in Terneuzen, in the Netherlands.

wildflower meadow and pastures have been created in the

integrated into the landscape. This is partly thanks to the

These bat boxes offer a sleeping place and shelter for the

surrounding area. The large variety of flowering plants in

approximately 30,000 native trees and shrubs that we are

bats that previously sought refuge between the sun

these new habitats attracts honey bees, bumblebees,

going to plant on the 70-hectare site. They will strengthen

shades. In 2022, a dyke was also created on this site from

hoverflies, butterflies and moths.

the biodiversity of the flora and fauna in the area.

surplus soil. Flower seeds for bees and butterflies were

In 2021 we installed two bee hotels especially for wild

sown into it. Birds are attracted to Terneuzen, and a pair of

bees. There are now also a few bee-hives, which are

kestrels make their nest there each year. Redstarts also

managed by BeeGreen Ireland.

breed on the tank park.

The planting of indigenous deciduous trees and Scots pines seems to be attracting hares and foxes. Countless birds also visit the area. Bats are also visiting our site and taking advantage of our bat boxes for shelter. We also built a pond to collect the surface water. This has attracted small newts and brown frogs, which are breeding there. During a big pond clean-up project conducted by specialists under the supervision of an Ecological Clerk of Works, the newts, brown frogs and the pondweed where the newts lay their eggs were carefully moved into special tanks.

97


PROSPERIT Y

CRE ATING ADDED VALUE FOR CUS TOMER S AND SOCIET Y Prosperity often seems to be synonymous with consumption, but it is so much more. Prosperity also comprises of our free time, our education and a healthy environment. Next to prosperity comes welfare, which is about people’s well-being. Our well-being is affected by how healthy we feel physically, mentally and socially. In terms of the circular economy, the benefit to society counts as much as financial results. Among other things, this social return comprises the effect of our business practices on the safety and quality of the living environment and on the maintenance or improvement of residents’ well-being. The terms circular and economy cannot, therefore, be considered separately. Economy is the driver of progress that makes it possible to invest in sustainable prosperity and well-being.

CONTRIBUTING TO PROSPERITY GROWTH AND INNOVATION

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OPERATIONAL EXCELLENCE



PROSPERITY

S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

CONTRIBUTING TO PROSPERITY

CONTR IBUTING TO PROSPERIT Y SOCIAL CONTEXT

OUR APPROACH

CORPORATE SOCIAL RESPONSIBILITY

OUR CORE VALUES

Organisations must fulfil their social responsibility,

To lead the field in sustainable waste management is

for example by taking diversity, climate neutrality and

Indaver’s clear mission. We have made this mission

circularity into account in their business activities and

concrete by formulating five core values:

production processes. Governments and society expect

Demonstrating concern for people, safety and the

this from them.

environment.

In addition, chain partners, large buyers and other

Building relationships on mutual trust.

business relations now ask more frequently and explicitly

Ensuring transparency in communications and actions.

about the ways in which a business fulfils its corporate

Concentrating on achieving results.

social responsibility.

Continuously improving.

The circular economy focuses on operating a sustainable

These core values guide our strategy, our decision-making

and socially responsible business that manifests as

process and our relationships with everyone involved.

trustworthy and reliable.

They form the basis for our economic goals, our social goals and our environmental goals. Our core values guarantee that we do business in an honourable and socially responsible way within this complex world. And we do all of this from a healthy and solid financial basis.

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PROSPERITY

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CONTRIBUTING TO PROSPERITY

HE ALTH Y FINANCIAL BA SIS FOR SUS TAINAB LE GROW TH Indaver has been able to achieve stable growth year on year, despite changing economic circumstances. In 2021, Indaver had a turnover of €647.8 million and an EBITDA of €144 million. From this financially solid basis we can make new investments and realise growth projects.

INDAVER’S COMPANY CODE Indaver attaches a great deal of importance to sustainable business, both in its own processes and in its

Indaver Company Code Mission, core values and code of conduct for sustainable business

relationships with chain partners, customers and other stakeholders. To support that, we drew up our company code. In it, we describe our mission, our core values, our responsibilities towards

(in million Euro)

118

113

stakeholders and the standards and rules that apply to our staff.

144

In all of the regions in which we are active, and during business takeovers, this company code is our guiding principle and we remain true to our own vision and values.

2019

2020

The Indaver company code forms the basis for our other policies,

2021

such as the Carbon Management Plan and our Information Security

Group EBITDA

Policy and Competition Compliance Policy (see: p. 106-107). The company code is a good indication of the areas where we can

579.0

2019

600.8

2020

238.4 162.5 125.6 104.5 16.8 2021

Group operating revenue 101

hold each other accountable. Everyone knows exactly what they can

647.8 Belgium Germany The Netherlands Ireland/UK Other

expect from Indaver and what Indaver expects from them. We demonstrate that good business practices go hand-in-hand with sustainability. Read our company code for more information on how our values determine our relationships with our stakeholders.


PROSPERITY

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HE ALTH Y FINANCIAL BA SIS FOR SUS TAINAB LE GROW TH GREEN LOANS FOR SUSTAINABLE PROJECTS

Gold Renewed

Indaver realises numerous projects that involve

CSR EFFORTS REWARDED

considerable investment. We finance these partially

In 2021, EcoVadis critically assessed

through our own funds and partially through bank loans.

Indaver again, on four areas of

We also make use of green finance.

Corporate Social Responsibility

If you want this type of loan, then as a company you must

(CSR):

be able to demonstrate that your project is sustainable

Environment.

and/or that it fits within the company’s sustainable

Ethics.

activities and that you also report on your activities

Working conditions.

transparently. This screening is done by an independent

Sustainable procurement policy.

consultancy. The international assessment platform for sustainability In 2021, the IndaChlor project became operational.

in companies once again rewarded our efforts with Gold.

We financed IndaChlor partially with a green loan.

The 96th percentile secured our place in the top 5 of all businesses assessed in the Waste management and Treatment category. We improved our score by 10 points in the area of Ethics, thanks to even better reporting on our policy documents.

FORECAST EcoVadis also makes suggestions for improvement after every audit. For the completely new assessment that is scheduled for 2022, we are working on our policies regarding the Modern Slavery Act and modifying our whistle-blower policy with an online reporting system and an associated follow-up system for complaints.

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PROSPERITY

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GOOD AND RELIAB LE NEIGHB OUR AND PAR TNER In line with our core values, we try in all sorts of ways to be a good neighbour to the residents who live near to our facilities. We believe this is important because we realise that our activities can have an impact on our environment. We also want to be a reliable partner in the region where we work.

and Natuurpunt (Nature Point). The members exchange

SAFETY & SUSTAINABILITY AWARD

information with us, discuss new developments and

The Waste Reduction Team for Pfizer Puurs, in Belgium, half of whom

can share their concerns. Thanks to the Neighbourhood

are Indaver staff, managed to win the Safety & Sustainability Star

Council, we can maintain good contact with everyone

Award 2020. This prize is part of Pfizer Global’s sustainability

involved in the immediate area surrounding our site in

programme and focuses on energy performance, saving water,

Antwerp.

renewable sources, recycling/reuse and waste management.

We usually organise open days on some of the sites for the

We would have liked to celebrate its 30-year anniversary

The team received the prize for realising multiple recycling and

local residents and the families of our staff. In 2021, that

in 2021, but the restrictions made it impossible. The

recovery projects, among other things.

was hindered by the various restrictions in force due to the

celebration took place in the spring of 2022.

coronavirus pandemic. Conferences, network meetings and talks were also either called off or held as a limited online version. Where possible, we participated in meetings, held talks or still managed to organise some activities.

30 YEARS OF THE NEIGHBOURHOOD COUNCIL Our site in Antwerp (Belgium) has had a Neighbourhood Council for 30 years. This Neighbourhood Council currently has almost 50 members. They are representatives from the surrounding businesses, municipal authorities

103

and interest groups, such as the Environment Council


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GOOD AND RELIAB LE NEIGHB OUR AND PAR TNER CHARITIES Indaver in Ireland contributes to a fund every year as part of its connection to the local environment, and also did so in 2021. The fund decides which local charities will receive a contribution. More info www.indaver.com/ie-en/sustainability/social-commitment/

SANOFI WATERFORD PROJECT INDAVER ACTIVE IN REDUCING THE CONSUMPTION OF PLASTICS In 2021, the global pharmaceutical company Sanofi held a competition for all of its sites to come up with innovative solutions to reduce its

PARTNERSHIP

impact on the environment. The Green Team from the Waterford site in Ireland, of which Indaver

Art

was also a part, was one of the three winners in

Vlaanderen Circulair (Circular Flanders) is an important

the category Planet Mobilization. This was a

collaboration between government authorities, businesses, social

fantastic result considering there were

organisations and research institutions that want to bring about

161 submissions from 29 countries.

the transition to the circular economy. Sanofi Waterford will receive 630,000 euros to

PHOTOGRAPHER WORKS FROM LANDFILL SITE

Paul De Bruycker, CEO of Indaver, has been the chairperson of

invest in its project over three years. The project

For his project #herecomestheflood, photographer Rem van

Vlaanderen Circulair since 2020. De Bruycker is working alongside

will include organised clean-up actions in the

den Bosch was looking for the highest point in Zeeland (the

the partners of Vlaanderen Circulair to make the move from

environment (coast, mountains and other nature

Netherlands). Apparently, that is Indaver’s North- and Mid-Zeeland

experiments to upscaling successful practical examples. This fits

areas) surrounding Waterford; a school campaign;

landfill site. He uses the landfill site as the backdrop for part of his

in seamlessly with the policy that Indaver applies and with the role

the development of an app; and a scheme to allow

series of photos that show how high the water would be if there

it plays in the circular economy.

consumers to shop more sustainably. As part of

were no dykes or dams. Two acrobats, dressed in red clothes, which take their origins from traditional Zeeland costumes, balance on a high, red ladder. The series #herecomestheflood covers all of the provinces, including tourist areas and less well-known places.

104

VLAANDEREN CIRCULAIR

vlaanderen-circulair.be

the Green Team, Indaver took part in the project to make consumers more aware of the use of plastics and how to reduce this.


S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

PROSPERITY

OPERATIONAL EXCELLENCE

OPER ATIONAL E XCELLENCE SOCIAL CONTEXT

OUR APPROACH

EUROPEAN LEGISLATION DRIVES IMPROVEMENTS

BUSINESS CONTINUITY AND PROCESS ASSURANCE

The European legislation on waste and waste treatment is prone to change.

Indaver guarantees constant service provision to its customers. Our Business Continuity

The Waste Framework Directive was amended in 2018. According to the reporting

Plan takes precedence where necessary. To guarantee operational reliability, we invest in

regulations, the European Commission is working on a revision for which the first

process assurance: we investigate and safeguard our processes, chart the risks and, where

steps were taken in 2021.

possible, improve our processes. With this approach we guarantee the same quality of

In 2018, the BREF document, Best Available Technique (BAT) Reference Document, for

service provision to every customer, regardless of the region.

waste treatment techniques was revised; in 2019 the document for waste incineration was revised. A BREF document sets out what the most environmentally friendly and best

KNOWLEDGE MANAGEMENT

available techniques are that businesses in a particular sector can use and the impact that

To be able to guarantee processes, our staff must know what their role is within a specific

these facilities are allowed to have.

process and in the chain. Thorough professional knowledge is vital for this. E-learning

Member States have four years to establish the change as legislation.

provides opportunities for everyone in the same role to gain the same knowledge. We opt for a flexible offer, so that staff can increase and update their expertise in the best possible way. In addition, we use every option available: traditional, on-the-job training, e-learning, video and animation.

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PROSPERITY

S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

OPERATIONAL EXCELLENCE

IMPROVING PROCESSES AND SERVICE PROVISION One of Indaver’s core values is ‘continuously improving’. We therefore attach great importance to our improvement methods. We implement successful improvements throughout our service provision, on the one hand, and, on the other, we ensure our existing processes are protected.

POLICY DOCUMENTS The Indaver policy documents form the basis for our sustainable processes and service provision. In 2021, our

incineration and the associated CO2 emissions. We also

focus lay on further refining our Carbon Management

generate sustainable energy during recycling and treatment

Plan, Information Security Policy and the Competition

processes, which is used to replace fossil fuels. And we

Compliance Policy.

work on research projects to capture CO2 and find useful

Carbon Management Plan

applications for it.

Our investments in high-tech facilities, so that we can recycle more, and in steam and heating networks reflect our

CLEAR STRATEGY ON GREENHOUSE GASES

long-term strategy. They also demonstrate that we actively

The Indaver Carbon Management Plan translates the

support the European and national policies as we strive for a

European Green Deal’s increasingly ambitious objectives

climate neutral European Union.

to be climate neutral in 2050 into our own strategy. In

In our Carbon Management Plan, we name concrete projects

addition, we always opt for collaboration with our chain

to achieve these objectives.

partners, customers and other relations.

106

The prevention of CO2 emissions is our priority. We do this

by recycling down to a molecular level, so that we can avoid


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IMPROVING PROCESSES AND SERVICE PROVISION Information Security Policy

INCREASING CYBER CRIMINALITY

As part of this, we split off some networks, further adjusted our Disaster Recovery Plan-Business Continuity Plan and

One of the side-effects of the pandemic was the considerable

implemented security-awareness measures and an associated

speed with which Indaver digitised its organisation. Wherever

information campaign. A Security Operation Centre (SOC)

possible, colleagues worked from home, but they needed the

was set up and we appointed a Chief Information Security

appropriate software and hardware to do so. We were able to

Officer (CISO). All procedures and policies are based on the

make this change efficiently.

ISO27001 standard.

At the same time, we are well aware that the far-reaching digitisation of our business activities requires adequate and

Information Security Policy

up-to-date data security. Precisely because internal and external processes are now more frequently linked to each other, protection against cyber-attacks has become a top priority. There has been an abundant increase in ransomware, cyber intrusions, data leaks and other undesirable digital activities from criminal organisations.

Improvement actions

COMPETING ETHICALLY IN A FAST-CHANGING SECTOR

Within the waste management and waste treatment sector, changes are being constantly made and these differ from country to country. The same applies to the complex area of competition law.

Data security is therefore also a top

Various waste companies are entering

priority for Indaver. In 2021, a security

into partnerships to improve their

maturity assessment was conducted,

services, save costs and strengthen their

commissioned by the Board of Directors.

market position. However, not all forms

We have rolled out improvement

of collaboration are permitted. The waste

actions in four main areas: the ICT

sector is also bound by rules.

infrastructure and platform; operational technology; remote

In our Competition Compliance Policy, we lay down our

access; and governance. Also, in accordance with our

ethical behaviour standards with which we can influence the

Information Security Policy, we based ourselves on the NIST

market competitively.

Cybersecurity Framework approach. 107

Competition Compliance Policy

Competition Compliance Policy


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IMPROVING PROCESSES AND SERVICE PROVISION Continuity

ADEQUATE STORAGE CAPACITY Indaver’s customers expect continuity in its service provision. Adequate storage capacity is important to be able to treat the supply of waste streams efficiently and safely at all times. The treatment capacity for hazardous and complex waste, in particular, is under pressure due to the economic upturn. In disaster situations, that buffer is vital to maintain a constant supply and treatment capacity. Furthermore, by buffering we can make optimum use of every load for treatment. Repacking loads means that we can efficiently adapt them to the acceptance criteria for the specialist treatment facilities. We continually invest in

Thanks to this transparency and monitoring, we gain better insight into our free capacity and we can further

the operating area.

improve the storage management and treatment process.

Storage+ Terneuzen

New Tank Park in Biebesheim

In 2021, we were able to start using our new tank park

In 2021, our Biebesheim site (Germany) brought a new

in Terneuzen (the Netherlands). With this extra storage

tank park into operation. This extra storage capacity for

capacity we are responding to the growth of the

liquid waste streams means we can accept around 80%

Dutch IWS market and ensuring even higher quality,

more liquids for treatment. We also invested in our own

greater efficiency and an even better service

extinguishing system, to make us independent from the

provision.

public water grid. In Biebesheim we now have two new

Digital information system Hamburg

improving and supplementing our storage capacity.

Extra storage capacity of 700 m3 was made available to

Antwerp Tank Park

new tanks. They make it possible for us to accept a wide

In 2020, we renovated the infrastructure of our tank park in Antwerp (Belgium), which represents approximately 4,000 m3 of storage. In the new system, there is a separate unloading dock for each stream, with a safe unloading platform equipped with its own

108

extinguishing system. This ensures fast unloading, without wastage or spillage, at a safe distance from

tanks with extinguishing water and our own pump system.

our tank park in Hamburg (Germany) in the form of two range of different chlorinated liquids in Hamburg.

FORECAST

In 2021, we also invested in a new information system

In Biebesheim we are building a new entrance with a new

for the storage management of drums and similar

weighbridge to reduce the pressure on the intersections on this

packaging. Using this digital system, we can automatically

site. The one-way traffic system will improve safety.

trace the waste streams on the treatment site.

In addition, we are investing in a new storage hall for 5,000 tonnes

The barcodes and RFID (Radio Frequency Identification)

of waste. The new hall will make it possible to accept

let us see at a glance whether the waste is in the

contaminated soil from various remediation projects and to store

pre-treatment phase, the mix phase or the final treatment

it while it awaits treatment. The storage hall will be put into

phase.

operation in the summer of 2022.


PROSPERITY

S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

OPERATIONAL EXCELLENCE

IMPROVING PROCESSES AND SERVICE PROVISION Campaign

IED Directive

The contamination of VFG waste is increasing. In the

One of the results of the European Union’s IED (Industrial

Netherlands, organisations within the sector and the

Emissions Directive) are the BREF documents. These

government have taken initiatives to improve the quality

documents describe, for each sector, what are the most

of the VFG chain. In 2020, the uniform dos and don’ts

environmentally friendly techniques that businesses can

list for VFG waste was published, which made it clear

use. They also specify the maximum emissions permitted

to citizens what does and does not belong in this waste

for these facilities.

stream. This list was included in the National Waste Plan

Member states have four years to establish this

[Landelijk Afvalplan] (LAP3) and thus became part of the

implementation in legislation.

Netherlands’ environment policy.

The BREF document for waste treatment techniques was

In 2021, a lot of attention was focused on this list and

revised in 2018 and will apply from 16 August 2022. The

on the need for more and purer VFG waste. Indaver also

BREF document for waste incineration, revised in 2019,

conducted a specific campaign for the quality of collected

will apply from 2 December 2023.

FOCUS ON BETTER SEPARATION OF VFG WASTE

BREF DOCUMENTS

VFG waste in 2021. Under the slogan ‘Samen zorgen voor schonere compost’ [‘Working together for cleaner compost’], we put out adverts, advertorials and articles in various professional journals and in our own newsletter.

BREF in Belgium In 2021, Indaver filled out and submitted the BREF check lists for its incineration facilities. In Belgium, the legislation is being translated into VLAREM III, which will set the emissions limits, among other things. For a number of parameters, lower values, and therefore stricter standards, will probably be applied, in particular for nitrogen oxide (NOx) and dioxins. At the same time, in Flanders there is a government requirement that for new projects and permits, studies must be carried out on the emissions, the levels and effects of NOx on nature areas and how those effects can be reduced. The results will

Verbeterde dienstverlening

determine whether or not a permit is granted. It is expected that the results of the study, which must be submitted within two years, will lead to additional measures. Indaver is setting up one such study for our sites in Doel and Antwerp.

Working together for cleaner compost

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PROSPERITY

S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

OPERATIONAL EXCELLENCE

IMPROVING PROCESSES AND SERVICE PROVISION Improved Service Provision

PROGNOSIS-APPROACH WITH CAPACITY PLANNING In 2021, we set up a prognosis-approach for packaged and bulk solid waste. With a forecast of up to six months, rather than weeks, we look at how much waste will be generated by our customers. Based on our treatment capacity and that of the external facilities, we draft a global capacity plan. This gives us insight into potential sticking points, such as overcapacity or even a capacity shortage. Using this information, we make an operational plan for the weeks to come with suitable instructions for order management and planning. Thanks to this prognosisapproach we can stock waste temporarily, postpone certain campaigns, or bring in an external treatment facility, for example. And we ensure our customers can always count on the continuity of our service provision. In 2020, we successfully applied this prognosis-approach

the dewatered sludge is taken away and is treated in the fluidized bed incinerator on our site in Doel (Belgium).

respond quickly and provide solutions-

building site due to an expansion involving new production

oriented responses to our questions and

buildings and laboratories. There was no space left for IST’s mobile plant. For this customer, this would mean environmental and economical setback.

Bernd Dietrich, Disposal Management Sika Duitsland GmbH

Fast action Indaver quickly came up with an alternative proposal: we would carry out the dewatering on our own site in Kallo. This was both financially and operationally feasible. With four vacuum tankers, each able to handle 30 tonnes of sludge, we transported the waste to Kallo, where staff

For one of our permanent Belgian pharmaceutical

IST’s worth: the expert in sludge dewatering and

by 95%. The effluent that is released immediately goes

suggested collection dates.

more than 100 extra tonnes of liquid sludge waste – an

bed incinerators and the wastewater went to a third party.

own site. IST can reduce the volume of liquid sludge there

degree of flexibility with a big treatment

In 2021, however, the customer’s site had turned into a

Indaver helps to find solutions

performs the dewatering campaign on the customer’s

partner in Indaver, which combines a high capacity. Furthermore, our contact people

from IST were ready to dewater the liquid waste. The

customers Indaver Separation Technologies (IST) regularly

We have found a reliable treatment

Construction Activities

to bulk liquid waste.

ALTERNATIVE DEWATERING CAMPAIGN

110

back into the customer’s water purification system and

residual sludge was transported to the nearby fluidized With this quick thinking, we have once again demonstrated separation technology.


PROSPERITY

S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

OPERATIONAL EXCELLENCE

SECUR IT Y IN THE CHAIN Also for waste flows

As a waste manager, Indaver is part of the materials cycle. Cooperation in the chain is a condition for performing our work optimally, with chain security being an integral part.

the composition and properties of a waste stream. We are continually working to improve chain safety. Ultimately, all of our sites will benefit from the experience we gain in Antwerp.

CHAIN SECURITY In Antwerp (Belgium) a four-year project to work on a proactive safety culture based on a chain mentality has been underway since 2019. If everyone within the chain for a waste stream ensures all information is available and kept up-to-date, then we can keep the risk of an incident to a minimum. The primary cause of incidents is, in fact,

Modifying a culture takes time and patience. It involves influencing behaviour and even with regard to safety, this is the hardest part.

Up-to-date information

Luckily, the initiative in Antwerp

It starts with the customer, who best knows the waste

is being emulated on the Dutch

stream that we are going to treat. The customer fills in a digital form for each new waste stream, and for known waste products whose composition has changed. In consultation with sales and waste treatment, the customer

sites IWS in Terneuzen and IST in ’s-Gravenpolder. Working together and learning from each other is

also suggests a treatment method.

important, that is why the chain

Using a sample and this information, our laboratory

mentality appeals to me. Knowing

assesses whether the waste is suitable for the suggested treatment. For this analysis, various tests (reactivity and compatibility test) or thermal screening (for direct

what effect your actions have on another department is hugely

injection) are available. All of our laboratories use this

important to ensure processes run

procedure, which is adapted to suit the composite

properly and safely.

products treated locally. Peter de Meij

Reporting Chain safety works best if operators don’t just resolve problems in-situ, but also report them back to the chain. At that point we can do structural work on safety.

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Safety Expert SHE Indaver Nederland


PROSPERITY

S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

OPERATIONAL EXCELLENCE

DIGITISATION HELPS US TO IMPROVE Digitisation is the answer to many of the issues we face. During the pandemic, that became apparent once again when a large number of Indaver staff members had to work from home. But it also applies in the administrative treatment of our processes and the connection to our customers’ systems. Digitisation offers efficiency, quality, speed and convenience.

WORKPLACE OF THE FUTURE The ‘Workplace of the future’ project, which began in

stream that we collect from a customer and remains there

2020, was further implemented in 2021. The aim is to

throughout the entire management and treatment process.

provide staff with safe and user-friendly access to our

Data are added with every action undertaken, such as the

systems and to simplify mutual collaboration.

collection date and location, customer reference, financial

We monitor waste streams using track & trace and we

agreements, weight, storage location, treatment method,

record non-conformities on Apps.

transport regulations, etc. Therefore, we can request the

A large part of our work is now done in the cloud.

safety information at any time with a simple scan. This

By logging in, just once, we gain access to all of the

is in line with our safety policy, which we are continually

relevant programmes, including good video and audio

improving. The IndaScan reports give our customers

programmes. This makes it easier to work from home and

valuable insight into their supply management, where and

to work collaboratively, both internally and externally.

how certain waste streams and volumes are generated.

Hazardous and non-hazardous waste

INDASCAN 2.0: SMART AND EFFICIENT WASTE TRACKING Knowing where a waste stream is at any given time is essential for every waste management company. But it’s also essential for our customers in the pharmaceutical industry, for example. Together with a few industrial customers, Indaver has developed the track & trace IndaScan 2.0, which was first implemented in the summer of 2021 on loads going from an Irish pharmaceutical company to our Belgian facility in Antwerp. With the IndaScan 2.0 we guarantee full traceability of the hazardous and non-hazardous waste that is entrusted

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to us. A QR code is attached to every package of a waste

Working together with them, we can use the IndaScan 2.0 for more sustainable waste management. The IndaScan 2.0 has now also been implemented for a number of pharmaceutical customers.


PROSPERITY

S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

OPERATIONAL EXCELLENCE

DIGITISATION HELPS US TO IMPROVE AUTOMATIC REGISTRATION

CUSTOMER ZONE IMPROVED

SAFETY AND E-LEARNING COURSES

In 2020, IndaChlor (France) was our first site where loads

In early 2021, we made a number of improvements to

For several years, Indaver has been dedicated to offering

were registered entirely automatically. In 2021, our Belgian

our Customer Zone for IWS customers. We carried out

e-learning courses to increase professional knowledge. The

sites Willebroek and Doel also implemented this digital

a technical upgrade that was visible in the new look. For

advantages are clear. You can follow an e-learning course

registration system for incoming loads. The transporters

instance, thanks to new software, data is available faster,

at your own pace, at a time to suit you, from wherever

go through a digital pre-registration, after which the

our customers experience enhanced user-friendliness and

you are, as long as you have a good internet connection.

driver receives a QR code. This code is scanned at the

they can navigate the e-reporting more intuitively.

Furthermore, everyone is offered the same content in the

registration and weighbridge terminals. The operators

same way. We are now also developing our own e-learning

can monitor the status changes of all people and goods

course in the field of safety, including how waste should

registrations on the site online, on their tablet.

be supplied safely to our grate incinerators, fluidized bed incinerators and pre-treatment plants.

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PROSPERITY

S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

OPERATIONAL EXCELLENCE

OPENNESS AND K NOWLEDGE SHAR ING From our core value of ‘ensuring transparency in communications and actions’, knowledge sharing is one of Indaver’s most important strategic skills. We do this at all levels and in every sector. Unfortunately, in 2021, meetings, company visits, open days and conferences could not always be held or could only be held online. We were nonetheless able to share our expertise several times.

Speakers

SUSTAINABLE CITY In the summer of 2021, the University of Antwerp (Belgium) organised a digital course on the Sustainable City. Over five days, participants looked for the possibilities of using technology to make cities more sustainable. Two

Working together for quality NVRD conference 2022

as a key part of the circular economy. They also raised

FORECAST NVRD CONFERENCE

awareness of how the European waste legislation and the

In 2022, the annual conference of the NVRD, the Dutch association

European Commission’s Green Deal further bear out that

for cleaning and waste-disposal experts (Nederlandse Vereniging

idea and provide a legal framework for it.

van Reinigings- en afvalverwijderings Deskundigen), was held in

Our colleagues used Plastics2Chemicals and the ECLUSE

Zeeland. Indaver organised the conference together with the

steam network as examples of technological innovations. In

Zeeland Cleaning Service (Zeeuwse Reinigings Dienst - ZRD). The

addition, they focused on the challenges that the scaling-up

topic was ‘Working together for quality’. After all, to end up with

of industrial projects brings.

good quality compost, we need pure VFG waste, and that requires

Indaver staff members talked about waste management

cooperation along the chain between the collector and the treater.

FLANDERS ENERGY PLATFORM In November 2021, the third edition of the Flanders Energy Platform was organised in Antwerp (Belgium). Indaver CEO Paul De Bruycker was one of the participants who spoke to the Flemish market leaders. The topic concerned the affordability and availability of green energy. The aim of the platform is to make the Belgian energy transition to a green and circular economy speedy, feasible and affordable.

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EDUCATORS AND EDUCATION The Flemish Young Enterprises (Vlaamse Jonge Ondernemingen - Vlajo) organises the largest education project between schools and businesses in Flanders (Belgium) each year. In 2021, Indaver was able to make a contribution to the project. One of our staff spoke with sixth year Technical Science students at a training institute in Essen about entrepreneurship within the circular economy.


S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

PROSPERITY

GROWTH AND INNOVATION

GROW TH AND INNOVATION SOCIAL CONTEXT

OUR APPROACH

COMPETITIVE MARKET

FURTHER STRENGTHENING A STABLE POSITION

There is huge pressure on the market, with fierce competition. Growth is possible partly

Indaver’s economic position is stable. From this good starting position we are

through takeovers, including international takeovers. While, on the one hand, the number

continuously looking for opportunities to further strengthen our market position in all

of companies that treat waste is reducing, on the other hand, a part of the waste sector is

our regions. We can grow in a controlled way through targeted acquisitions. We opt for a

facing a shortage of available treatment capacity. All businesses are looking for innovative,

takeover only if it fits with our strategy and strengthens Indaver’s future.

sustainable and safe solutions.

We are now active in nine countries. This increase in scale strengthens our negotiating position on the market.

FLEXIBLE, INNOVATIVE SERVICE PROVISION

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Waste management is a complex subject. In addition, the market is continuously

ENCOURAGING TECHNOLOGICAL INNOVATIONS

developing and regularly updated legislation and regulations set new and stricter

Indaver encourages new technological innovation projects and business cases. Our focus

requirements. For those supplying the waste streams, this is a reason to choose service

is always on the transformation to the circular economy, whereby we can ensure a clean

providers who can give them total peace of mind on these developments. They require

future together. We are careful in our choices and take into account the quality demands

flexible and relevant solutions that fulfil their specific needs.

for waste set by buyers. New techniques must be reliable, environmentally sound and

In turn, the European goals for the climate, the recovery of materials and energy, and

financially responsible. New business cases must fit our strengths and our strategy.

waste legislation demand innovative business models and a wide range of collaborative

Our staff have specific expertise that allows us to serve interesting niche markets.

partnerships.

We bundle this knowledge into business lines.


S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

PROSPERITY

GROWTH AND INNOVATION

NEW ORGANISATION S TRUC TURE OFFER S OPPOR TUNITIES The world is changing, including that of waste management and waste treatment. The European Commission has opted for the transition to the circular economy and the reduction of CO2 emissions, among other things. This policy is also the policy that Indaver favours. We focus on the recovery of raw materials, energy and CO2 from the waste we treat. Indaver is growing steadily both geographically and in our treatment portfolio. We look into opportunities that fit with our core values and with the transition to a circular economy. At the same time, the complexity of our service provision is also growing. We have to deal with legislation and regulations from Europe and from the other countries in which we are operational. To continue to meet our customers’ wishes and demands and to further strengthen our operational reliability, we worked on our new organisation structure in 2021 in the form of business lines and a shared service structure. We can now respond even better and faster to changes in the market, responding flexibly and with agility to the chances that arise.

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De nieuwe structuur is per 1 januari 2022 ingegaan.


S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

PROSPERITY

GROWTH AND INNOVATION

OPPOR TUNITIES FOR THE E XPER T S IN NICHE MARKET S Indaver has both very broad and very specific knowledge. With this specialist knowledge, we serve niche markets in which customers have a strong need for tailormade service provision. This service provision is accommodated by two entities. Landfill Reconversion has in-depth knowledge of the lifecycle of landfill sites and their sustainable management. Its service provision is focused both inside and outside the regions where Indaver is operational. Indaver Separation Technologies (IST) offers its knowledge and experience in the field of sludge dewatering and separation technology on-site.

LANDFILL RECONVERSION HAS GREAT AMBITION

customers in the Netherlands (with guaranteed landfill

The Landfill Reconversion business line has existed since

Europe our knowledge of and expertise in the lifecycle of

2019. Its basis lies in the more than 35 years that Indaver

landfill sites and their sustainable management.

has spent developing processes for waste products that

capacity), we are specifically focused on marketing in

cannot be reused, recycled or incinerated. The knowledge

The Netherlands

and experience that Indaver has gained were strengthened

We were able to make headway in the Netherlands in

by the (2019) acquisition of Grontmij BRP.

2021 by purchasing the industrial site Roodehaan in

This takeover enriched the existing knowledge and

Groningen. This will allow the Stainkoeln landfill site to

experience of international landfill management that

increase its capacity with Stainkoeln 3 (see: p. 76).

Indaver invested in the Landfill Reconversion business line. In addition to looking after the interests of existing

Europe Internationally, we see many available opportunities. We have the expertise to support foreign governments in the necessary translation to more responsible storage of waste streams. To get a sustainable landfill project off the ground effectively and to make it successful, European financial support is required. We can take care of such complex applications as part of our total package. Also in 2021, the travel restrictions due to coronavirus, which differed by country, hindered the effective expansion of our portfolio. There was no lack of ambition. The plans are ready and we are in talks with several parties.

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PROSPERITY

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GROWTH AND INNOVATION

OPPOR TUNITIES FOR THE E XPER T S IN NICHE MARKET S IST SEES OPPORTUNITIES FOR EXPANSION Indaver Separation Technologies (IST) has more than 30 years of specialist experience. The service provision consists of separation techniques for sludge dewatering and water purification for European industries, in particular.

Optimum Deployment

Quality Partner

In 2021, a new operator app was developed in

Thanks to its clear organisational structure, IST can carry

collaboration with BIS/ICT. All operators, including

out its service provision even more efficiently and can

external operators, now have up-to-date information,

respond flexibly to the market and new opportunities.

such as checklists, time sheets and maintenance reports.

With a permanent base in the Netherlands and Belgium,

A supplementary training schedule was drawn up that

IST is well positioned to be a quality partner for industries

staff can also use to expand their knowledge. The

in France and Germany.

30-year-old laboratory was completely renovated and is ready to carry out the growing number of analyses.

Fixed and Mobile Facilities For the industries, sludge dewatering is not part of their core business, but it is an essential activity. As a specialist, IST carries out this work for them. It does this with permanent facilities on the customer’s site that operate continuously. IST also has mobile facilities. These can be used during adjustment or maintenance works, the perfect time to carry out sludge dewatering. The mobile facilities are also used in the event of a disaster to guarantee the continuity of the customer’s business processes.

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PROSPERITY

S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

GROWTH AND INNOVATION

CONTROLLED GROW TH Indaver’s financial basis is sound and it has a good starting position in several parts of Europe. Growth is good, but it is not a goal in itself. We want controlled growth. We are keeping our eyes open for developments that can improve our market position and increase our work area. But these must always be in a manner that fits our vision and core values.

Project

Catching up

Ready for Construction

Where energy recovery from incineration is concerned, the

In the summer of 2021, a start was made to get the

United Kingdom and Ireland, where we are also active, are

Rivenhall site ready for construction. More than

lagging behind in comparison to Belgium, the Netherlands

2.5 million tonnes of soil was moved. The soil will be used

and Germany. Around 20–25% of the residual waste there

to restore the neighboring quarry back to agricultural

is landfilled or exported for treatment abroad. However,

use. The site preparation works will take over a year to

both countries are now trying hard to catch up and are

complete.

working on their own waste-treatment infrastructure.

RIVENHALL: INVESTING IN A NEW WASTE-TO-ENERGY PLANT

FORECAST

Indaver is building a new waste-to-energy plant in South-

The facility will be fully operational by the end of 2025.

East England in a quarry next to the former Rivenhall

Commissioning of the facility is expected to take place during 2025.

airfield. This project involves an investment of 555 million Euros, the largest investment for Indaver to date.

WOODHOUSE FARM

The new facility will treat as much as 595,000 tonnes

On the site stands a 17th-century farm, ‘Woodhouse Farm’, which

of household and similar commercial waste each year.

will be renovated. The farm will house a local museum that will

Rivenhall fits with our strategy to convert waste into

include objects found during the restoration. During a

energy and will contribute to the UK climate goals in

consultation evening with local residents, various suggestions

terms of sustainably generated energy.

were made to further supplement this historic site, such as a visitors’ centre. Indaver greatly appreciates the input from and the implementation by local residents and we want to make Woodhouse Farm a space that is of interest to the local community for the future.

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PROSPERITY

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GROWTH AND INNOVATION

PROJECT

CONTROLLED GROW TH

RESOURCE RECOVERY CENTRE RINGASKIDDY The proposed Resource Recovery Centre Ringaskiddy (RRCR) in County Cork will be a sister site to our facility in Meath. It will treat circa 240,000 tonnes per year of household, commercial, industrial, non-hazardous and suitable hazardous waste and will generate electricity for export to the national electrical grid. Given the facility’s location in the middle of an industrial hub, there is the potential for a district heating network as well as projects aimed at the decarbonisation of heat and transport. Subject to the outcome of a legal challenge to the Court’s decision to refer the project back to the planning authority, a final planning decision is expected in 2022.

PROJECT WASTE-TO-ENERGY PLANT ARC21 The proposed arc21 residual waste treatment project, which is in planning, is being developed by the Becon Consortium of which Indaver is

INDAVER GERMANY

the lead party. The design, finance, build and operating contract for this municipal waste facility is being procured by arc21, the waste

Since the end of 2020, Indaver Germany has been owned

management group which represents six councils in the eastern region of Northern Ireland and 60% of the population. The project consists

entirely by Indaver Holding. The Indaver Deutschland

of a Mechanical Biological Treatment building, a 220,000 tonnes per year waste-to-energy plant and a visitor centre.

Gruppe (Indaver Germany Group) came into existence in

Although the planning authority recommended approval for the construction of the facility for the fourth time, the Minister for

2008, with both Indaver and NIBC Bank as shareholders.

Infrastructure decided to refuse the project. Indaver and arc21 will jointly appeal the planning decision process through the Courts. This is

We were able to take over the NIBC’s 49% share.

only one of a number of steps involved in the overall permitting process and both arc21 and Indaver remain committed to the development of this project.

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INDAVER AND GRI REPORTING

S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

INDAVER AND GR I REPOR TING At Indaver, sustainability is integral to our commitment

GRI is an international, independent organisation that

GRI provides the world’s most widely used standards

to the circular economy. In this Sustainability Report, we

helps businesses, governments and other organisations

on sustainability reporting and disclosure, enabling

refer to the GRI criteria that are relevant to our sector.

to understand and communicate the impact of business on

businesses, governments, civil society and citizens to make

This report has been prepared in accordance with the

critical sustainability issues, such as those described in the

better decisions based on information that matters.

“GRI Standards core option”.

UN’s SDGs. While business and government leaders can

See the table for ease of reference.

agree with international principles, GRI’s guidance helps to put these principles into practice.

GRI Standard

Disclosure

Page number(s) and/or URL(s)

GRI 101: Foundation General Disclosures GRI 102: General Disclosures

Organizational profile 102-1 Name of the organization

INDAVER, p. 1

102-2 Activities, brands, products, and services

Our service provision, p. 16 - 20; Our service provision, p. 16

102-3 Location of headquarters

https://www.indaver.com/en/disclaimer-navigation/company-data/

102-4 Location of operations

Indaver Group in Europe

102-5 Ownership and legal form

https://www.indaver.com/en/disclaimer-navigation/company-data/

102-6 Markets served

Indaver Group in Europe

102-7 Scale of the organization

Indaver Group in Europe, p. 21; HEALTHY FINANCIAL BASIS FOR SUSTAINABLE GROWTH p. 101

102-8 Information on employees and other workers

Finding and connecting people, p. 28 - 29

102-9 Supply chain

From waste to sustainable energy and raw materials, p. 9;

102-10 Significant changes to the organization and its supply chain

European policy determining factor for the waste sector, p. 11-13

102-11 Precautionary Principle or approach

Our core values, p. 10; European policy determining factor for the waste sector, p. 11-13; SUSTAINABLE DEVELOPMENT GOALS, p. 14

102-12 External initiatives 102-13 Membership of associations

Indaver is a member of the following organisations: https://www.indaver.com/be-en/in-belgium/memberships/

Strategy 102-14 Statement from senior decision-maker

WORKING TOGETHER ON A CIRCULAR ECONOMY, p. 3

102-15 Key impacts, risks, and opportunities

SUSTAINABILITY REPORT MEETS EXPECTATIONS, p. 15

Ethics and integrity

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102-16 Values, principles, standards, and norms of behavior

Our core values, p. 10; INDAVER Company code, p. 101; https://www.indaver.com/fileadmin/indaver/Documents/ Charters/Indaver_company_code_ENG.pdf

102-17 Mechanisms for advice and concerns about ethics

HEALTHY FINANCIAL BASIS FOR SUSTAINABLE GROWTH p. 102; Competing Ethically in a Fast-Changing Sector, p. 107


INDAVER AND GRI REPORTING

S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

Governance 102-18 Governance structure

https://www.indaver.com/fileadmin/indaver/Documents/Charters/Corporate_governance_charter.pdf

102-19 Delegating authority

https://www.indaver.com/fileadmin/indaver/Documents/Charters/Corporate_governance_charter.pdf

102-20 Executive-level responsibility for economic, environmental, and social topics

https://www.indaver.com/fileadmin/indaver/Documents/Charters/Corporate_governance_charter.pdf

102-21 Consulting stakeholders on economic, environmental, and social topics

SUSTAINABILITY REPORT MEETS EXPECTATIONS, p. 15

102-22 Composition of the highest governance body and its committees

https://www.indaver.com/fileadmin/indaver/Documents/Charters/Corporate_governance_charter.pdf

102-23 Chair of the highest governance body

https://www.indaver.com/fileadmin/indaver/Documents/Charters/Corporate_governance_charter.pdf

102-29 Identifying and managing economic, environmental, and social impacts

SUSTAINABILITY REPORT MEETS EXPECTATIONS, p. 15

Stakeholder engagement 102-40 List of stakeholder groups

SUSTAINABILITY REPORT MEETS EXPECTATIONS, p. 15

102-42 Identifying and selecting stakeholders

SUSTAINABILITY REPORT MEETS EXPECTATIONS, - Involving stakeholders, p. 15

102-43 Approach to stakeholder engagement

SUSTAINABILITY REPORT MEETS EXPECTATIONS, - Involving stakeholders,, p. 15

102-44 Key topics and concerns raised

SUSTAINABILITY REPORT MEETS EXPECTATIONS, - Materiality Matrix, p. 15

Reporting practice

GRI Standard

102-45 Entities included in the consolidated financial statements

HEALTHY FINANCIAL BASIS FOR SUSTAINABLE GROWTH , p. 102

102-46 Defining report content and topic Boundaries

SUSTAINABILITY REPORT MEETS EXPECTATIONS, p. 15

102-47 List of material topics

SUSTAINABILITY REPORT MEETS EXPECTATIONS, p. 15

102-48 Restatements of information

n/a

102-49 Changes in reporting

n/a

102-50 Reporting period

https://www.indaver.com/be-nl/duurzame-aanpak/duurzaamheid-rapportering/

102-51 Date of most recent report

Sustainability report 2020; https://www.indaver.com/be-nl/nieuws-media/publicaties/

102-52 Reporting cycle

Yearly; https://www.indaver.com/be-nl/duurzame-aanpak/duurzaamheid-rapportering/

102-53 Contact point for questions regarding the report

p. 130

102-54 Claims of reporting in accordance with the GRI Standards

Indaver and GRI reporting, p. 122

102-55 GRI content index

Indaver and GRI reporting, p. 122-126

102-56 External assurance

AUDITS IMPROVE THE QUALITY OF OUR PROCESSES, p..23; Declaration of validation Bureau Veritas, p. 129

Disclosure

Page number(s) and/or URL(s)

103-1 Explanation of the material topic and its Boundary

CREATING ADDED VALUE FOR CUSTOMERS AND SOCIETY , p. 73

103-2 The management approach and its components

Contributing to prosperity , p. 100

103-3 Evaluation of the management approach

Contributing to prosperity, p. 100

201-1 Direct economic value generated and distributed

HEALTHY FINANCIAL BASIS FOR SUSTAINABLE GROWTH, p. 101

201-2 Financial implications and other risks and opportunities due to climate change

Materials recovery, p.. 45; IMPROVING PROCESSES AND SERVICE PROVISION , p. 106

Material Topics 200 series (Economic topics) Economic Performance GRI 103: Management Approach

GRI 201: Economic Performance

Procurement Practices

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INDAVER AND GRI REPORTING

S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

GRI 103: Management Approach

103-1 Explanation of the material topic and its Boundary

OPERATIONAL EXCELLENCE, p. 105-110; https://www.indaver.com/fileadmin/indaver/Documents/Group/ Indaver_SustainableProcurementCharter.pdf

103-2 The management approach and its components

OPERATIONAL EXCELLENCE, p. 105-110; https://www.indaver.com/fileadmin/indaver/Documents/Group/ Indaver_SustainableProcurementCharter.pdf

103-3 Evaluation of the management approach

OPERATIONAL EXCELLENCE, p. 105-110; https://www.indaver.com/fileadmin/indaver/Documents/Group/ Indaver_SustainableProcurementCharter.pdf

103-1 Explanation of the material topic and its Boundary

OPERATIONAL EXCELLENCE, p. 105-110; https://www.indaver.com/fileadmin/indaver/Downloads/Competition_ Compliance_Policy.pdf

103-2 The management approach and its components

OPERATIONAL EXCELLENCE, p. 105-110; https://www.indaver.com/fileadmin/indaver/Downloads/Competition_ Compliance_Policy.pdf

103-3 Evaluation of the management approach

OPERATIONAL EXCELLENCE, p. 105-110; https://www.indaver.com/fileadmin/indaver/Downloads/Competition_ Compliance_Policy.pdf

206-1 Legal actions for anti-competitive behavior, anti-trust, and monopoly practices

OPERATIONAL EXCELLENCE, p. 105-110; https://www.indaver.com/fileadmin/indaver/Downloads/Competition_ Compliance_Policy.pdf

103-1 Explanation of the material topic and its Boundary

Materials - Social context , p. 45

103-2 The management approach and its components

Materials - Our approach, p. 45

103-3 Evaluation of the management approach

Materials - Our approach, p. 45

301-1 Materials used by weight or volume

Indaver Group in Europe - Volumes Managed, p. 22

301-2 Recycled input materials used

NEW, CLEAR AND SAFE RAW MATERIALS FROM WASTE , p. 46 - 54; WORKING TOGETHER FOR CLEAN COMPOST, p. 55; BIO POWER ALPHEN AIMS FOR GREATER CAPACITY, p. 56

103-1 Explanation of the material topic and its Boundary

Energy recovery - Social context , p. 64

103-2 The management approach and its components

Energy recovery - Our approach, p. 64

103-3 Evaluation of the management approach

Energy recovery - Our approach, p. 64

302-1 Energy consumption within the organization

Climate, p. 57-63

302-3 Energy intensity

Climate, p. 57-63

302-4 Reduction of energy consumption

Climate, p. 57-63

302-5 Reductions in energy requirements of products and services

Climate, p. 57-63

103-1 Explanation of the material topic and its Boundary

IMPACT, p. 77; SUSTAINABLE WATER MANAGEMENT , p. 94

103-2 The management approach and its components

IMPACT, p. 77; SUSTAINABLE WATER MANAGEMENT , p. 94

103-3 Evaluation of the management approach

IMPACT, p. 77; SUSTAINABLE WATER MANAGEMENT , p. 94

303-1 Interactions with water as a shared resource

SUSTAINABLE WATER MANAGEMENT, p. 94

303-2 Management of water discharge-related impacts

SUSTAINABLE WATER MANAGEMENT, p. 94

303-3 Water withdrawal

SUSTAINABLE WATER MANAGEMENT, p. 94

303-4 Water discharge

SUSTAINABLE WATER MANAGEMENT, p. 94

303-5 Water consumption

SUSTAINABLE WATER MANAGEMENT, p. 94

Anti-competitive Behavior GRI 103: Management Approach

GRI 206: Anti-competitive Behavior 300 series (Environmental topics) Materials GRI 103: Management Approach

GRI 301: Materials

Energy GRI 103: Management Approach

GRI 302: Energy

Water and Effluents GRI 103: Management Approach

GRI 303: Water and Effluents

Biodiversity

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GRI 103: Management Approach

GRI 304: Biodiversity

103-1 Explanation of the material topic and its Boundary

BIODIVERSITY IS ESSENTIAL FOR ECOSYSTEMS, p. 96

103-2 The management approach and its components

BIODIVERSITY IS ESSENTIAL FOR ECOSYSTEMS, p. 96

103-3 Evaluation of the management approach

BIODIVERSITY IS ESSENTIAL FOR ECOSYSTEMS, p. 96

304-1 Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas

BIODIVERSITY IS ESSENTIAL FOR ECOSYSTEMS, p. 96

304-2 Significant impacts of activities, products, and services on biodiversity

BIODIVERSITY IS ESSENTIAL FOR ECOSYSTEMS, p. 96 - 97

304-3 Habitats protected or restored

BIODIVERSITY IS ESSENTIAL FOR ECOSYSTEMS, p. 96

103-1 Explanation of the material topic and its Boundary

Climate - Social context , p. 57

103-2 The management approach and its components

Climate - Our approach, p. 57

103-3 Evaluation of the management approach

Climate, p. 57-63

305-1 Direct (Scope 1) GHG emissions

Climate, p. 57-63

305-2 Energy indirect (Scope 2) GHG emissions

Climate, p. 57-63

Emissions GRI 103: Management Approach

GRI 305: Emissions

305-5 Reduction of GHG emissions

Climate, p. 57-63

305-7 Nitrogen oxides (NOX), sulfur oxides (SOX), and other significant air emissions

KLIMAAT, p. 57-63; IMPACT, p. 77-93

103-1 Explanation of the material topic and its Boundary

Materials, p.. 45; SAFE SINK - Social context, p. 71

103-2 The management approach and its components

Materials, p.. 45; SAFE SINK - Our approach, p. 71

103-3 Evaluation of the management approach

Materials, p.. 45; SAFE SINK - Our approach, p. 71

306-1 Waste generation and significant waste-related impacts

Materials, p.. 45-56; SAFE SINK, p. 71-76

306-2 Management of significant waste-related impacts

SAFE SINK - Our approach, p. 71-76

306-3 Waste generated

Materials, p.. 45-56

306-4 Waste diverted from disposal

Materials, p.. 45-56

306-5 Waste directed to disposal

Materials, p.. 45-56

103-1 Explanation of the material topic and its Boundary

SAFE SINK, p. 71

103-2 The management approach and its components

SAFE SINK, p. 71

103-3 Evaluation of the management approach

SAFE SINK, p. 71-76

308-2 Negative environmental impacts in the supply chain and actions taken

SAFE SINK, p. 71-76

103-1 Explanation of the material topic and its Boundary

Sustainable deployment of all staff, p. 27-32

103-2 The management approach and its components

Sustainable deployment of all staff, p. 27-32

103-3 Evaluation of the management approach

Sustainable deployment of all staff, p. 27-32

103-1 Explanation of the material topic and its Boundary

Safety, our priority, p. 36

103-2 The management approach and its components

Safety, our priority, p. 36

103-3 Evaluation of the management approach

Safety, our priority, p. 36

403-5 Worker training on occupational health and safety

THERE ARE MANY SIDES TO SAFETY - Continuing to Increase Training and Professional Knowledge, p. 42

403-6 Promotion of worker health

Staying fit and healthy, p. 33

Waste GRI 103: Management Approach

GRI 306: Waste

Supplier Environmental Assessment GRI 103: Management Approach

400 series (Social topics) Employment GRI 103: Management Approach

Occupational Health and Safety GRI 103: Management Approach

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Training and Education GRI 103: Management Approach

GRI 404: Training and Education

103-1 Explanation of the material topic and its Boundary

CONTINUING TO LEARN AND MAINTAIN PROFESSIONAL KNOWLEDGE, p. 34

103-2 The management approach and its components

CONTINUING TO LEARN AND MAINTAIN PROFESSIONAL KNOWLEDGE, p. 34

103-3 Evaluation of the management approach

CONTINUING TO LEARN AND MAINTAIN PROFESSIONAL KNOWLEDGE, p. 34

404-1 Average hours of training per year per employee

CONTINUING TO LEARN AND MAINTAIN PROFESSIONAL KNOWLEDGE, p. 34 - Training (in hours), p. 34

404-2 Programs for up.rading employee skills and transition assistance programs

CONTINUING TO LEARN AND MAINTAIN PROFESSIONAL KNOWLEDGE - Triple C, p. 35

103-1 Explanation of the material topic and its Boundary

CONNECTING PEOPLE AND FACILITATING - Diversity and Inclusion, p. 32

103-2 The management approach and its components

CONNECTING PEOPLE AND FACILITATING - Diversity and Inclusion, p. 32

103-3 Evaluation of the management approach

CONNECTING PEOPLE AND FACILITATING - Diversity and Inclusion, p. 32

103-1 Explanation of the material topic and its Boundary

https://www.indaver.com/fileadmin/indaver/Documents/Group/Indaver_SustainableProcurementCharter.pdf

103-2 The management approach and its components

https://www.indaver.com/fileadmin/indaver/Documents/Group/Indaver_SustainableProcurementCharter.pdf

Diversity and Equal Opportunity GRI 103: Management Approach

Human Rights Assessment GRI 103: Management Approach

GRI 412: Human Rights Assessment

103-3 Evaluation of the management approach

https://www.indaver.com/fileadmin/indaver/Documents/Group/Indaver_SustainableProcurementCharter.pdf

412-1 Operations that have been subject to human rights reviews or impact assessments

https://www.indaver.com/fileadmin/indaver/Documents/Group/Indaver_SustainableProcurementCharter.pdf

103-1 Explanation of the material topic and its Boundary

IMPACT, p. 77; Good and Reliable Neighbour and Partner, p. 103

103-2 The management approach and its components

IMPACT, p. 77; Good and Reliable Neighbour and Partner, p. 103

Local Communities GRI 103: Management Approach

GRI 413: Local Communities

103-3 Evaluation of the management approach

IMPACT, p. 77; Good and Reliable Neighbour and Partner, p. 103

413-1 Operations with local community engagement, impact assessments, and development programs

Good and Reliable Neighbour and Partner, p. 103

103-1 Explanation of the material topic and its Boundary

https://www.indaver.com/fileadmin/indaver/Documents/Group/Indaver_SustainableProcurementCharter.pdf

103-2 The management approach and its components

https://www.indaver.com/fileadmin/indaver/Documents/Group/Indaver_SustainableProcurementCharter.pdf

103-3 Evaluation of the management approach

https://www.indaver.com/fileadmin/indaver/Documents/Group/Indaver_SustainableProcurementCharter.pdf

Supplier Social Assessment GRI 103: Management Approach

GRI 414: Supplier Social Assessment 414-1 New suppliers that were screened using social criteria

https://www.indaver.com/fileadmin/indaver/Documents/Group/Indaver_SustainableProcurementCharter.pdf

Customer Health and Safety GRI 103: Management Approach

103-1 Explanation of the material topic and its Boundary

Chain Security, p. 111

103-2 The management approach and its components

Chain Security, p. 111

103-3 Evaluation of the management approach

Chain Security, p. 111

103-1 Explanation of the material topic and its Boundary

https://www.indaver.com/fileadmin/indaver/Downloads/Information_Security_Policy.pdf

103-2 The management approach and its components

https://www.indaver.com/fileadmin/indaver/Downloads/Information_Security_Policy.pdf

103-3 Evaluation of the management approach

https://www.indaver.com/fileadmin/indaver/Downloads/Information_Security_Policy.pdf

103-1 Explanation of the material topic and its Boundary

IMPROVING PROCESSES AND SERVICE PROVISION, p. 106-110

103-2 The management approach and its components

IMPROVING PROCESSES AND SERVICE PROVISION, p. 106-110

103-3 Evaluation of the management approach

IMPROVING PROCESSES AND SERVICE PROVISION, p. 106-110

Customer Privacy GRI 103: Management Approach

Socioeconomic Compliance GRI 103: Management Approach

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GLOSSARY

S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

GLOSSARY Anaerobic composting (digestion) A method to convert organic waste into compost via bacteria. This method does

not require oxygen. ARP Acid Recovery Plant, a recycling facility for recovering hydrochloric acid from waste streams from the steel industry. Biomass A feedstock for energy generation which replaces fossil fuel. BREF or BREF document, Best Available Technique (BAT) Reference Document, provides background information and clarification for implementing the Best Available Techniques (BATs) a business can use. When approving an environmental permit, the permit provider must take the BAT conclusions into account. BU IST Business Unit Indaver Separation Technologies. Chain responsibility Part of corporate social responsibility. It is intended to give insight into sustainable behaviour (origin of raw materials, production process, service provision) in the chain between companies, suppliers and customers. Circular economy An economic system in which primary raw materials and waste and energy loss are minimised by slowing, closing and narrowing material and energy loops. This can be achieved through sustainable design, maintenance, repair, reuse, re-manufacturing, refurbishing, and recycling. Climate neutral Achieving net zero carbon emission by balancing a measured amount of carbon released with an equivalent amount sequestered or offset. 127

CMR Convention on the Contract for the International Carriage of Goods by Road, a binding international contract for goods transported by road between European countries. Some non-European countries are also affiliated with it. Dioxins Compounds that are toxic, persistent, organic pollutants. They are often a by-product of industrial processes. EcoVadis Independent assessment agency that makes it possible for purchasing departments to assess businesses worldwide on their commitment to corporate social responsibility. EED The EU’s Energy Efficiency Directive specifies that large companies must keep a detailed record of their energy management (EED-reporting). They must also implement all energy-saving measures that can be recouped within five years. Emission The release of a particular substance from a particular place (e.g. a chimney) expressed in volume/m3. Emission measurement The measurement of the volume/ concentration of a particular substance released from a particular place. Emission limit value Emissions standard, i.e. the maximum volume/concentration that may be emitted. Enabler (facilitator) Indaver’s role in the circular economy, in which we recover energy and high-quality materials from waste safely and efficiently.

Energy cluster Heat from Indaver’s plants that is supplied to neighbouring companies and residential areas. Frequency rate Legally determined safety indicator that charts the number of accidents involving more than 1 calendar day off work: Fr = (A*1,000,000)/B A = number of accidents involving time off work B = number of hours exposure per year (sum of all personnel). Gatekeeper Indaver’s role in the circular economy, in which we keep hazardous components out of the food and materials chains before, during and after waste treatment. Green gas Gas reprocessed from biogas, which in turn is obtained from digested wet organic residue. This green gas is of a very high quality and can therefore replace fossil natural gas. Green heat Heat derived from sources of renewable energy. In Indaver’s case, the source of renewable energy is biowaste. Grate incinerator Incinerator with energy recovery for thermal treatment of non-recyclable fractions of nonhazardous household waste and commercial waste. GRI Global Reporting Initiative, an international organisation that sets guidelines for sustainability reporting. HMW Hazardous Medical Waste. IED Industrial Emissions Directive 2010/75/EU is the main EU instrument for regulating the release of polluting substances by industrial facilities.


GLOSSARY

S U S TA I N A B I L I T Y R E P O R T 2 0 2 1

IndaChlor Recycling facility for chlorinated waste residues. Indaver Molecule Management Recovering molecules from pharmaceutical and chemical waste for reuse in industrial processes. Industrial symbiosis System in which raw materials are recovered from one company’s waste to be used in another company’s manufacturing processes. Intermodal transport The combination of different modes of transport, i.e. road, water, rail, to transport waste. Interregional Packagin Commission (IRPC) The public institution that is responsible for Belgian legislation on packaging waste and for waste transit ISO International Organisation for Standardization. IWS Industrial Waste Services. Mass balance The mass balance is a visual representation of each thermal process. The ‘in’ side shows the quantities of additives, water and energy needed to treat the waste efficiently. The ‘out’ side shows the quantity of solid residual materials remaining after the process, the quantity of flue gases emitted and the quantities of waste water and energy released during treatment. Materials loop System in which raw materials are being constantly recovered, reused and recycled in a safe manner. nHMW Non-Hazardous Medical Waste. OVAM Public Flemish waste company, the agency that is responsible for waste policy and soil remediation in Flanders. 128

Physicochemical treatment Immobilisation, fixation, solidification and stabilisation – the techniques or methods used for the treatment of hazardous waste so that the waste can be deposited safely in a class 1 landfill site. PMD Plastic bottles, Metal packaging and Drinks cartons (selectively collected). Pollutant volumes Refers to the quantity of contaminated components that the incinerator stacks emit in one year. These volumes are expressed in tonnes. QESH Quality, Environment, Safety and Health – usually referring to an Indaver policy or department. Residue Waste materials that cannot be further recycled or treated after sorting, purification or treatment. RFID Radio frequency identification, where data on a label, tag or chip is read via radio frequencies. Rotary kiln incinerator An incinerator with energy recovery for the thermal treatment of hazardous waste. Sustainable employment HR policy to enact sustainable measures for long-term, healthy, enjoyable and productive participation in the labour process. Safe Sink Guarantee Destruction of unrecoverable elements in waste and the capture of the remaining, potentially hazardous components in Indaver’s high-tech, final-treatment facilities, thus removing them from the materials chain. SHE Safety, Health and Environment - refers to a policy or department of Indaver.

SDG Sustainable Development Goals defined by the United Nations. SEVESO European Directive on the management of risks associated with the storage and handling of hazardous waste. SWA 03/05/2020 Amendment to cooperation agreement 2008 for the collection and recycling of packaging waste (Belgium) Total Waste Management Service model that provides industrial clients with a worry-free customised solution. VANG/FWTR From Waste to Resources (Van afval naar grondstof), a Dutch programme focused on waste separation, prevention and closing raw materials chains in household waste. VGF Vegetable, garden and fruit waste. Volumes of pollutants correspond to the amount of contaminated components emitted by the incinerator chimneys each year. These volumes are expressed in tonnes. Wadi Storage and infiltration into the soil or delayed drainage of rainwater. Waste-to-energy Recovery of energy from the thermal treatment of waste, which is then converted into steam or electricity and supplied to neighbouring companies, commercial users (district heating) or the electricity grid.


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DECL AR ATION OF VALIDATION BURE AU VER ITA S

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