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2020 SUSTAINABILITY REPORT

ENSURING A

CLEAN AND SAFE CIRCULAR ECONOMY


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CONTENTS Ensuring a clean and safe circular economy

Annual report in facts and figures

Foreword

3

People

Annual report at a glance

4

Sustainable deployment of talented staff

28

From residual product to raw materials and energy

8

Safety: our priority

36

Our core values

10

European policy is a determining factor for the waste sector

11

Planet

Sustainability report addresses expectations

15

Materials

43

Our service provision

16

Climate

52

Industrial Waste Services

17

Energy

58

Municipal Waste Services

19

Safe Sink Guarantee

64

The Indaver Group in Europe – Locations

21

Impact

70

The Indaver Group in Europe – Volumes managed

22

Audits improve the quality of our processes

23

Prosperity

Business certainty secured, even during lockdown

25

Contributing to prosperity

90

Operational Excellence

95

Growth and innovation

106

GRI reporting

111

Glossary

115


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MOVING SAFELY TOWARDS A CIRCULAR ECONOMY TOGETHER Foreword

Indaver has been highlighting the need to switch to a circular economy for years. In our opinion, it is the only sustainable way to create a balance between prosperity and well-being for the global population. But the circular economy can only exist if everyone in the chain fulfils their role and responsibilities.

At the same time, as a waste management company we prevent undesirable components from going back into the environment. The residual streams that we treat can contain hazardous substances that must not be allowed back into the food chain or the materials loop. This is our role as ‘gatekeeper’.

As a waste management and treatment company, we recognise our responsibility to use waste streams as well as possible. However, it is only by closing materials loops that we can continue to use raw materials time and again and contribute to the circular economy.

The importance of this gatekeeping role was never clearer than in 2020, when the coronavirus hit. The most contagious COVID-19 waste from hospitals, nursing homes and care facilities had to be destroyed quickly and safely. Society expects that we will always carry out our duties. We were able to fulfil this expectation, thanks partly to our Business Continuity Plan, which we adapted to fit this specific situation.

Waste has also changed, from an unwanted end-product to a stream from which we can create value. We recover raw materials from the different fractions down to a molecular level. These secondary materials have the same quality as the primary raw materials, therefore we can put them back into the loop. This is our role as ‘enabler’.

The consequences of coronavirus once again demonstrated the importance of collaboration. It was only by taking collective responsibility within the chain for the safe destruction of the

infectious waste that we were able to treat such huge quantities. Internally, we ensured that everyone was safe and could continue to do their jobs. A thank you to all the staff, who sometimes had to perform their tasks in difficult circumstances, is certainly called for here. The unusual aspects of 2020 did not prevent us from continuing to improve and develop. We are economically healthy and able to invest in innovative developments, such as chemical recycling, and in the construction of new specialist facilities and energy-from-waste plants. Where possible, we look for collaborative partners for these projects. Together, we can further shape the circular economy. I invite you to read on and find out what Indaver does with your waste.

Paul De Bruycker, CEO


2020 SUSTAINABILITY REPORT

People Choosing candidates on content

From recruitment to onboarding

4

Hey, jij harde werker! Doe de test en kom te weten hoe energiek jij bent! Meld je direct aan via FIT@indaver.com!

50-50-50 approach: safe and efficient

Healthy at work, physically and mentally

Plezier in je werk is voor iedereen belangrijk. Alles lijkt dan makkelijker te gaan. Thuis, op je werk of als je je ’s avonds nog eens uitleeft in de sporthal. Indaver speelt ook een rol bij jouw welzijn. Door bijvoorbeeld een uitdagende baan te bieden en veilige werkomstandigheden te garanderen. Daarnaast zijn we een paar jaar geleden gestart met Duurzame Inzetbaarheid, ook wel bekend als de metrokaart. Dat is onze manier om samen langer en gemotiveerd aan het werk te blijven. Want zoals je weet, zullen we met z’n allen langer aan de slag moeten. In deze flyer stellen we graag IndaFIT voor, een nieuwe online test die je in een oogopslag laat zien hoe het met jou gesteld is.

100% digitally linked

Working safely, very few accidents

Paying attention to remarkable safety campaigns

Moving towards a proactive safety culture

Coronavirus: working safely and protected

IndaFIT, de slimme test van TNO

Human Resources

Knowledge management retains professional expertise

Safety

Wat is indaFIT? IndaFIT is een online test die snel en slim inzicht geeft in hoe fit jij bent. De test meet bijvoorbeeld of je goed in je vel zit en of je een goede balans hebt tussen werk en privé. De test is opgesteld door TNO en al veel Nederlandse bedrijven hebben er gebruik van gemaakt. Eens je de test ingevuld hebt, krijg je een overzicht hoe je scoort op de onderdelen: Gezondheid en Energie, Vakkennis en Vaardigheden, Motivatie en Betrokkenheid, Werk en Privé Balans. Hiermee kan je aan de slag, maar dat hoef je niet alleen te doen.

Click on a picture for more information

Een onafhankelijke coach bekijkt samen met jou de resultaten. De coach helpt je om inzicht te krijgen, prioriteiten te stellen en kan je helpen als je iets wil veranderen op basis van de test. Dat kan gaan van het afsluiten van een lidmaatschap voor een sportclub, het volgen van een extra opleiding, het slim gebruik maken van het IKB (Individueel Keuze Budget) voor wat meer vrije dagen tot oriëntatie op een eventuele andere functie.


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Planet

Click on a picture for more information

Materials

IndaChlor: recovering hydrochloric acid and energy

P2C will recycle endof-life plastics

Willebroek is sorting more and even purer

Ferrous and nonferrous metals are sorted even better

Inda-MP: a great example of industrial symbiosis

Extra quality controls on VGF waste supplies

Climate

Avoiding and reducing CO2 emissions

Striving for climate neutrality

Separating commercial waste better at source

Being more aware of energy consumption

Energy

Waste is also a (green) energy source

Energy from treating hydrochloric acid

Green steam for chemical companies

E-Wood: energy from wood waste

Indaver’s residual heat to malthouse

Safe Sink Guarantee Appropriate solutions for hazardous waste

Treatment of illegally dumped chemical vats

MediPower also treats Coronavirus waste safely

Medical waste packaging instructions

Continuity in our landfill capacity

Impact

Limiting the environmental impact: monitoring

Saving and buffering water

pLESStics: less packaged drinking water

Trees find shelter in tree hotel

Improved biodiversity in Meath


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Prosperity

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Contributing to prosperity 2020: a strong financial basis

Further strengthening our CSR efforts

Virtual exploration of the rotary kiln incinerator

Physical yet virtual trip around South-East Asia

Operational Excellence Continuity: even during the pandemic

The same quality anytime, anywhere

Drone-inspection in rotary kiln incinerator

Our strategy for safe data management

IT strategy implemented faster partially

Virtual openness and knowledge sharing

Growth and innovation BU Landfill has all the necessary expertise

New business model for sludge dewatering

Indaver Deutschland now 100% Indaver Group


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Partnerships Sharing knowledge for a sustainability degree

Partner in LIFE ABsolutely Circular

Vlaanderen Circulair Chairperson

Symrise business continuity partner

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Synergy in ammonia-containing water

Power-to-Methanol in Antwerp port

Partner in Ports Energy and Carbon Savings

Heating network transport company

Extra storage capacity thanks to Storage+

Workplace of the future

Portal provides info to Irish MSW customers 24/7

Projects Construction starts on Ness energy project

E-Wood: energy from wood waste

North Antwerp Heating Network

Rivenhall contributes to climate goals

New energy-fromwaste plant Belfast

Energy-from-waste plant Ringaskiddy


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FROM RESIDUAL PRODUCT TO RAW MATERIALS AND ENERGY The conviction that there were better ways to deal with waste was the reason Indaver was set up in 1985. And in that regard, not much has changed. In line with our mission statement of ‘Leading the field in sustainable waste management’, we ensure that the waste streams entrusted to us every day are managed and treated in the best and most sustainable way. This is our company’s reason for being. The COVID-19 outbreak in 2020 confirmed the importance of our evolving social role.

What has changed in the last 35 years is the transition made by waste: from an unwanted residual product to sorted fractions from which we can produce secondary materials that are safe to use and renewable energy. As a result, our position and the importance of our social role has also shifted. We are no longer positioned at the end of the materials chain. We are a crucially important link within it. We add value to waste streams and have become a supplier of raw materials and energy. This makes us an integral part of the circular economy. Together, we are ensuring a clean future.

Enabler

Gatekeeper

We work with reliable technologies to recover sustainable raw materials and energy in a safe and energy-efficient manner. In doing so, we are reducing the CO2 emissions from our processes to a minimum. Our focus is on value creation and efficiency that guarantees affordable solutions. In addition, we invest, often with a wide range of partners, in research into and the realisation of innovative developments. We do this to improve the quality of the secondary materials and to increase the return from waste streams. This is our role as ‘enabler’.

Quality and safety are the basic requirements for creating reliable and high-quality secondary materials that can safely go back into the loop. Materials that are no longer usable because they contain hazardous components are treated via our Safe Sink guarantee. We destroy or neutralise them, or store them safely in our landfill sites. That way, we can protect the materials and food chains against contamination. This is our role as ‘gatekeeper’.


FROM RESIDUAL PRODUCT TO RAW MATERIALS AND ENERGY Gatekeeper and enabler of the circular economy GATEKEEPER

SAFE SINK

Waste products in the green chain are relatively pure and therefore have a high circular potential. We recover as many materials and as much energy as possible from this.

Waste products in the grey chain contain hazardous substances, also known as contaminants, and have a low circular potential.

With specialist facilities we guarantee a ‘safe sink’: we destroy and/or neutralise all hazardous substances or store them safely in a landfill, thus keeping the materials chain safe.

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When treating hazardous components our focus is on keeping the cycle safe. Using innovative techniques we can also recover energy and valuable molecules from these streams.

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Indaver manages around five million tonnes of hazardous and non-hazardous waste every year. To prevent harm to people, the environment and society, Indaver is the gatekeeper and enabler of the circular economy.

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WASTE

MATERIALS

ENERGY

Businesses and households produce waste. Indaver provides a sustainable solution.

Maximum recovery of high-grade materials.

Production for 270,200 households (Equivalent, 2020 figures)


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OUR CORE VALUES Three pillars

As part of our mission to lead the field in sustainable waste management, we work on solutions for local authorities and industries. We are guided by ecological considerations, combined with economically and socially responsible choices. We foster solid, long-term relationships with customers, partners and suppliers, with the aim of collectively closing materials loops. We want to be pioneering and to create a work environment in which innovative solutions can be nurtured and developed.

We want to be a sustainable employer that facilitates and supports its staff in their efforts for continuous improvement. We care for our staff, and they in turn create these innovative solutions. Striving for sustainability is not always easy, but sustainable business practices are necessary for every company and for every region to remain competitive. We believe that ecology, corporate social responsibility and economy can go hand in hand.

Five core values underpin all our work in every layer of the organisation: ■ Demonstrating concern for people, safety and the environment ■ Building relationships based on mutual trust ■ Ensuring transparency in communications and actions ■ Concentrating on achieving results ■ Continuously improving

Our sustainable approach to recovering materials and energy rests on three pillars: ■ working with reliable technologies; ■ focusing on value creation and efficiency to ensure affordable solutions; ■ focusing on quality and safety to bring reliable products back into the loop without negative consequences for people, the environment or society.


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EUROPEAN POLICY IS A DETERMINING FACTOR FOR THE WASTE SECTOR Legislative framework - Energy and climate The European Union (EU) formulates and implements the European climate and energy policy. This legislation and associated regulations are an important source for national legislation and regulations. Among other things, the EU is responsible for implementing the 2015 Paris Agreement, also known as the Climate Agreement, which aims to reduce global warming.

ECLUSE steam network in Doel

The European Commission would like to make energy provision within the EU cleaner, more reliable and cheaper. The energy policy for renewable energy, reduced energy use and lower CO2 emissions is now being adjusted at a fast pace.

OUTLOOK

In 2020, all the means were put in place to realise the ambitions of the Green Deal for 2030 and 2050 in the European Climate Law. But this was delayed and is now expected to happen in the second quarter of 2021. However, the European

parliament has called for an accelerated and ambitious reduction of CO2 emissions by 60% in 2030.

Objective 2018 In 2018, the goals from 2010, which began with a 20% reduction for each of the three categories (see table), were tightened considerably. For 2030, this means that: ■ 32% of European energy will come from renewable sources; ■ 32.5% less energy will be consumed; ■ 55% less CO2 will be emitted.

RED

EED

GHG

(Renewable Energy Directive)

(Energy Efficiency Directive)

(Greenhouse Gases)

% energy use from renewable energy:

% energy saving:

% less CO2-emissions:

2020

20

20

20

2030

32

32,5

Green Deal:

2019 Objectives The European Green Deal.

2050

55

Green Deal:

climate neutral


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EUROPEAN POLICY IS A DETERMINING FACTOR FOR THE WASTE SECTOR Legislative framework - Energy and climate The climate policy The European Green Deal In November 2019, the European Commission presented its Green Deal. This sets out the new CO2 climate goal of a 55% reduction in CO2 emissions by 2030, as well as the goal to be climate neutral by 2050. These goals will be included in the new climate law. In the details of the Green Deal, it also states that the directive for renewable energy will be replaced by a new version in 2021. This will undoubtedly lead to more stringent goals.

National Integral Energy and Climate Plan All member states had to have a National Energy and Climate Plan (NECP) in place by the end of 2020, which will be monitored annually by the EU up to and including 2030. This plan outlines the climate and energy policy for the next ten years. It contains a package of measures for the different sectors involved to achieve the specified reduction in CO2 emissions.

Mobilising research and fostering innovation

Increasing the EU’s Climate ambition for 2030 en 2050

Supplying clean, affordable and secure energy

Mobilising industry for a clean and circular economy

Transforming the EU’s economy for a sustainable future

The European Green Deal

Building and renovating in an energy and resource efficient way

Financing the transition

The EU as a global leader

A zero pollution ambition for a toxic-free environment

Preserving and restoring ecosystems and biodiversity From ‘Farm to Fork’: a fair, healthy and environmentally friendly food system Accelerating the shift to sustainable and smart mobility

Leave no one behind (Just Transition)

A European Climate Pact


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EUROPEAN POLICY IS A DETERMINING FACTOR FOR THE WASTE SECTOR Legal framework - Materials European legislation also largely determines the national materials and waste policies. The first Waste Framework Directive dates to 1975. Since then, it has been adjusted regularly and also includes a number of sectoral directives.

Circular Economy Package In 2018, the European Union brought in the Circular Economy Package, which contains radical refinements for the Waste Framework Directive, the Landfill Directive and the Packaging Directive, among other things. The innovative framework refines the objectives for sustainable waste management, with useful applications for waste streams. Packaging Directive Packaging refers to products that are used for enclosing, protecting, loading, delivering and supplying goods. To harmonise the national measures taken by member states, the EU proposed a Packaging Directive (Directive 94/62/EC), with rules and goals related to packaging waste. The 2018 revision set stricter objectives of at least 65% recycling in 2025 and at least 70% recycling in 2030, with specific minimum goals for a range of materials. The calculation methods for determining the recycling percentage were also refined. In 2020, member states converted their 2030 goals for recycling plastic packaging into national legislation.

Ireland and Germany adopted all of the European goals exactly as suggested. The Belgian goals for each recycled fraction (apart from plastics) are higher than those prescribed by the EU and come into force sooner (from 2021). The Dutch goals are higher than those of the EU for glass and wood and come into force sooner (from 2021) for glass, wood and paper. For plastics, the Netherlands was already aiming for 40% recycling in 2021. This goes further than the current goals as set out in 2008. Single-use plastics directive The European Directive for Disposable Plastic (2019/904) was published at the start of 2019. The member states have two years to convert this into national

legislation. The aim of this directive is to reduce plastics pollution by taking strict action against ‘single-use plastics’. The measures focus on avoiding this type of disposable plastic or identifying more environmentally friendly alternatives. Furthermore, PET drinks bottles must be made from at least 25% recycled plastic by 2025, and from at least 30% by 2030.


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Ensure healthy lives and promote well-being for all at all ages

Ensure access to water and sanitation for all

In this Sustainability Report, Indaver makes a clear reference to nine of the Sustainable Development Goals (SDGs) that will, collectively, transform our world. In September 2015, the United Nations General Assembly adopted an unprecedented development agenda for the 2015–2030 period. The aim of these SDGs is to bring an end to extreme poverty, inequality and injustice and to tackle climate change. The SDGs apply to all countries and to all people. For the first time, the business world had a seat at the negotiating table. Alongside other societal actors, the business world has a crucial role to play in helping to achieve these ambitious goals. The International Solid Waste Association, of which Indaver is a member, provided support in defining the goals for sound sustainable waste management through its vision to ‘create a world without waste’. The inclusion of the nine SDGs in this report describes and illustrates Indaver’s activities and goals and their relevance within global developments.

u Further information

Ensure access to affordable, reliable, sustainable and modern energy for all

Promote inclusive and sustainable economic growth, employment and decent work for all

Build resilient infrastructure, promote inclusive and sustainable industrialization and foster innovation

Make cities inclusive, safe, resilient and sustainable

Ensure sustainable consumption and production patterns

Take urgent action to combat climate change and its impacts

Revitalize the global partnership for sustainable development


SUSTAINABILITY REPORT ADDRESSES EXPECTATIONS Indaver asked its customers and other stakeholders which topics they wanted to see in our Sustainability Report. For this we used two tools: the materiality matrix for sustainability; and our stakeholders’ analyses.

Materiality Matrix

Knowledge sharing

Business ethics

Shareholder

Circular economy: energy and material recovery Biodiversity

Trust, transparency

Media

Planet

NGOs

Suppliers General public

People

STAKEHOLDER INTEREST

Neighbours

Human rights & labour

Prosperity LOW

Authorities

HIGH

Partnerships

Federations

Partners

Students

LOW

IMPACT ON INDAVER

Operational excellence

Achieving good results

Customers

Quality of output

Value creation Modal shift

Employees

Safety, health

Traceability

Sustainable procurement

A working party made up of staff from the various regions and departments determines the content and scope of the Sustainability Report. This ensures a report that is balanced and representative of the entire organisation. In addition, our stakeholders, the readers, are paramount. We have listed them here according to their interests and potential impact upon Indaver. Thanks to our experiences and frequent contact with these groups and individuals, we were able to put together a report that addresses their expectations and those of the authorities.

HIGH

Keeping the environment safe and clean

Customer satisfaction

Stakeholders’ Analyses

IMPACT ON INDAVER

HIGH

In the materiality matrix for sustainability, Indaver maps out subjects according to the interests of stakeholders and the impact on our operational management. Thanks to the materiality analysis, we can better identify which subjects our stakeholders want to see in our Sustainability Report. It also supports our policy decisions.

LOW

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LOW

STAKEHOLDER INTEREST

HIGH


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OUR SERVICE PROVISION Waste management with a sustainable total solution Indaver manages waste for businesses, local authorities and collectors. We can handle the more complex waste portfolios and, in collaboration with our customers, we can provide the best total solution. In addition, based on our broad expertise, we always take into account the properties of the waste, its potential impact on the environment and the possibilities for recovery and treatment. This is always considered in conjunction with arranging logistics and costs. That way, our customers get the most sustainable solution for their waste stream.

Society

Producers

Consumers

of waste

of energy and materials

Full Service Provider in Sustainable Waste Management On-site Services

Transport & Transfer

PreTreatment

Treatment

Production of Energy & Materials


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INDUSTRIAL WASTE SERVICES Our service provision for the industry Tailored solutions for the management and treatment of waste are essential in the industrial sector because each industrial customer has its own requirements.

Indaver Total Waste Management combines tried-and-tested solutions, economic cost-effectiveness and risk management. We provide waste management from the time of the request to the final treatment, with maximum recovery of raw materials and energy. Via our Industrial Waste Services, we are active in four sectors:

chemicals, petrochemicals and plastics

pharmaceuticals, biotech, health

ferrous metals, non-ferrous metals, automotive

cleaning, collectors, treatment centres.

We guarantee reliability and efficiency to achieve optimum results at all times, even in times of crisis, like the COVID-19 pandemic. In addition, health, safety and the environment are our top priorities. In order to be able to treat the increasingly complex waste streams, we continually innovate and invest in our treatment and recycling options. Our data management systems are focused on checking, tracing and monitoring the waste streams in real time. Through targeted acquisitions and organic growth, we are further expanding our treatment capacity and commercial activities in Europe. This is beneficial for the service provision we can offer our customers. Our total solution for sustainable waste management makes us the leading service provider for complex and often hazardous industrial waste products in North-West Europe.

Coronavirus Stable partner As a European waste management and waste treatment company, Indaver was categorised as an essential service provider throughout the pandemic. Every day we ensure that the effect of the crisis on our operational management is kept to a minimum. Our priority remains the health and safety of our staff, external partners and customers while conducting our activities. Accordingly, we have continued to invest in our facilities, our people and in safety, as well as in the projects that are ongoing or already planned. Thanks to the fast and agile use of our staff and organisation, during this crisis we have been able to fulfil our service provision in full and per the agreements in force. In doing so, we have shown that we are a stable partner for all of our stakeholders, even during difficult circumstances.


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INDUSTRIAL WASTE SERVICES Checking Customer Satisfaction One-to-one discussions The average running time for Indaver Waste Services (IWS) contracts is three to five years. This means these are long-term partnerships, characterised by weekly one-to-one conversations. During those conversations, we discuss the various aspects of the Total Waste Management collaboration and the operational, tactical and strategic key performance indicators (KPIs). This allows the Indaver account manager to keep their finger on the pulse with regard to customer satisfaction. Balanced Score Card In addition, our industrial customers also assess Indaver’s performance every year. They do this using the Balanced Score Card (BSC), which was revised thoroughly in 2019. This tool links the main KPIs to our waste treatment services. Our customers award a certain weight and a score to each of these KPIs. As every industry sector that Indaver serves (chemistry, life sciences, technology and environment) has its own stresses and needs, the KPIs are also specifically geared to each of them. Therefore, customers fill in their personal BSC according to their sector, their business and the terms of their contract.

In 2020, we trained our account managers to use our updated BSC. They introduced this to our industrial customers. Based on these scores, we assess where there is potential for improvement, we take targeted actions in consultation with the customer and thus become more aware of our own strengths.

Through the Balanced Score Card, Indaver gets annual feedback from industrial customers about their customer satisfaction.

“The new Balanced Score Card checks the collaboration and communication intensively for the total waste management, which results in a thorough evaluation of all the partners involved. It provides the necessary guidelines to put the right focus on sustainable service provision, as well as extra guidance for the partnership to begin a longterm collaboration.” Carine De Block Environment Coordinator Covestro NV, Antwerp


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MUNICIPAL WASTE SERVICES Our service provision for public customers For decades now, Indaver has been a reliable partner that supports public customers and private collectors in the transition to a sustainable circular economy. The closure of the waste and materials loop is a core element of our mission. We are therefore supporting our customers to achieve the European goals.

Our service provision to public customers and private collectors In March 2020, Europe published the Circular Economy Package 2.0. This makes up part of the European Green Deal and provides a road map for a sustainable society. This revised framework refines the goals for sustainable waste management. (Also see p. 12) Public customers and private collectors play an important role in achieving these goals. Specifically, they are responsible for the waste and environment management in their region and are increasingly being given a key role in the achievement of the climate goals within the public domain. Many local authorities collaborate within their region to work towards a climate neutral future. Indaver is taking on three roles within the circular economy Indaver has always taken on the role of gatekeeper and of enabler (facilitator) for the circular economy. We destroy non-recyclable waste, so that hazardous substances can’t pollute the food and materials chains. We recover all of the materials that we can recycle to a high quality and safely. These therefore replace primary raw materials in the

industry. We do this in an energyefficient manner to limit CO2 emissions as much as possible. In addition to these two roles, Indaver is also increasingly taking on the role of innovator. This benefits public customers. We construct complex steam networks and do groundbreaking research into the chemical recycling of plastics. For the challenges we are currently facing in Europe, the traditional treatment methods are no longer adequate. Indaver has in-house knowledge and comes up with new techniques for our public customers and others.

If we want to achieve the ambitious 2050 goals, enforced collaboration is required across sectors. Our plastics-to-chemicals facility will therefore convert public authorities’ packaging waste into basic chemicals for the chemical industry and the residents’ residual waste will become process steam and heat for the industry. Indaver works with a diverse range of sectors either as a waste treatment company, an energy supplier or as a partner.


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MUNICIPAL WASTE SERVICES

Better collaboration, better separation

Our service provision for public customers Operational excellence as a guarantee for continuity in treatment Because we operate our facilities effectively with the know-how and years of experience of properlytrained staff, we are able, not only to raise the availability of our facilities to a very high standard, but also to anticipate the permanent technological evolutions that occur on the various technical components of those facilities: registration and weighing, flue gas purification, energy and water management and so on. We integrate new technical insights into our facilities. Thanks to this careful management and high availability, Indaver can offer a guarantee that public customers’ waste will be treated in the best possible circumstances at all times. This type of management enables us to maintain this guarantee of continuity even in times of crisis. Due to the amount of people working from home and home schooling, the coronavirus pandemic has created a peak supply of household waste, PMD and green waste. There was also a peak supply of medical waste as a result of the treatment of COVID-19

patients. Public customers and private collectors were able to rely on Indaver for the treatment of these exceptional volumes. Indaver also takes the same level of care when it runs facilities on behalf of public customers. Our more than 30 years of experience in the management of high-tech treatment infrastructure benefits public customers while they remain the owner of this infrastructure. Belgium New insights lead to adjustments and new investments New technological insights undergo a thorough evaluation. If the evaluation is positive we integrate these into our facilities, otherwise we invest in new infrastructure. This means we always have state-of-the-art technology. We consequently built an entirely new sorting line for packaging waste in Willebroek, where the PMD waste of 3 million residents is sorted according to the latest standards and goals. (Also see p. 47)

OUTLOOK

Working on future solutions in co-creation While we continue to fulfil our promises to the public sector, Indaver in Belgium is looking into what this sector needs both today and tomorrow, in order to achieve its goals. The role of public authorities in achieving the environmental and climate goals is becoming increasingly complex. More and more ‘new’ waste streams are also coming onto the market. High-quality solutions need to be found for this. In 2021, Indaver wants to enter into a dialogue with the public stakeholders to offer, as a partner, a suitable answer to these new expectations. Using desk research, we are exploring how public authorities elsewhere in Europe and the rest of the world are tackling these challenges and what trends are rising in this area.

For the Netherlands, the management and treatment of household waste is increasingly important in terms of responsibility for every link in the waste chain. The VANG (Van Afval Naar Grondstof)/FWRM (From Waste to Raw Materials) programme aims to ensure, through close collaboration, that fractions are better separated at source, which in turn produces high-quality raw materials. That is of particular importance in the agriculture transition, which is underway in the Netherlands, alongside the energy transition and the transition to the circular economy. Good compost, produced from ‘clean’ green and VGF waste, plays an important role in this. Compost that is produced naturally, i.e. without using chemically produced artificial fertilizer, can create a fertile soil. This is important in the current Dutch nitrogen discussion. Good quality compost lays the foundation for a healthy soil. We are responding to that by investing in better sorting and critical assessment and acceptance of the waste streams arriving at the site. At the same time, local governments are strongly focused on managing the costs of waste management. In particular, they influence the amount of waste tax placed on households, which is used to finance the collection of household waste.


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THE INDAVER GROUP IN EUROPE Locations

Get in touch with Indaver: u www.indaver.com u e-mail: communication@indaver.com u more information: company details

Indaver has sites and specialized installations in various European countries. Belgium Antwerp, Doel, Grimbergen, Kallo, Mechelen, Nijvel, Waregem, Willebroek The Netherlands Alphen aan den Rijn, Delfzijl, Dordrecht, ’s-Gravenpolder, Groningen, IJmuiden, Leeuwarden, Moerdijk, Nieuwdorp, Oldekerk, Oude-Pekela, Rijpwetering, Rotterdam-Europoort, Terneuzen, Vlissingen-Oost, Voorschoten, Well Germany Biebesheim, Billigheim, Frankfurt, Hamburg, Kassel, Mainz, Stuttgart, Wetzlar Ireland Cork, Dublin, Dún Laoghaire, Meath United Kingdom Aberdeen, Belfast, Essex, Teesside France Loon-Plage (Duinkerke) Portugal Abrantes, Lissabon Spain Tarragona Italy Origgio


2020 SUSTAINABILITY REPORT

22

THE INDAVER GROUP IN EUROPE Volumes Managed In 2020, Indaver was managing 5.3 million tonnes of waste, of which 4.3 million tonnes was treated in our own facilities and 1 million tonnes by third parties.

Trading

58%

1 million tonnes

20%

We treated 58% of the waste products with an emphasis on recycling materials and finding useful applications for the energy.

Treatment

4.3

million tonnes

22%

We treated 20% thermally, to break up the hazardous components at high temperatures or to neutralise them through physicochemical treatment.

Total volume of waste managed

We store 22% of the waste products safely and sustainably on our landfill sites.

5,360,415 tonnes

20%

Waste to Decontamination

Belgium

The Netherlands

Germany

million tonnes

million tonnes

million tonnes

2.4

1.6

31%

Waste to Energy

0.9

22%

Waste to Safe Sink

8%

Ireland/UK

0.4

million tonnes

Other

0.02

million tonnes

Treatment Trading

Preparation for Recovery

19%

Waste to Materials


2020 SUSTAINABILITY REPORT

23

AUDITS IMPROVE THE QUALITY OF OUR PROCESSES We use audits to guarantee the safety, reliability, performance and traceability of our technical and administrative processes and their compliance with statutory provisions. We are transparent and improve our processes where possible. We are certified for our management systems and for several of our end-products.

Internal audits Our internal audits help us to improve our business processes. ■ Process audits, which we use to examine our own processes, to identify and quantify risks and to test the management systems for efficiency and effectiveness. ■ Compliance audits, which we use to check compliance with the statutory provisions and our permits. External audits Each year, Indaver is audited by a number of third parties. ■ Government checks in all regions by public authorities that grant permits and monitor correct compliance with such permits. ■ Audits by customers or external certification bodies which assess our processes on our customers’ behalf. ■ Audits by certification bodies for maintaining or awarding certificates for Indaver’s management systems or for the quality of our end-products. Independent and recognised certification bodies formally confirm that Indaver operates correctly and that it upholds internationally recognised standards.

■ SEVESO audits. Indaver’s sites in Hamburg, Biebesheim, Frankfurt, Stuttgart, Antwerp, Terneuzen, Dublin Port and Dunkirk store and treat hazardous waste. This means they are subject to the SEVESO directive. This European directive is there to manage the risks associated with the storage and treatment of hazardous substances. The directive aims to prevent serious accidents and, where accidents do occur, to minimise their impact on people and the environment. Audits of third parties Indaver has a large network of trusted partners that complement our activities with specialist logistics and treatment solutions. They are carefully selected by our QESH, Waste Flow & Logistics teams based on location, flexibility, quality standards, services and price. Centres that treat waste that is critical in nature, composition or process must go through approval procedures. We also screen the permits, treatment techniques and management systems. For less critical treatments we use the existing Qualification Guarantees (QG).

Audit of Sustainability Report 2020 All of the figures in this sustainability report have been audited by an external agency. For the 2020 edition this was Bureau Veritas Certification, Belgium. You can find the external verification bureau’s validation statement on page 117.

Benelux-France Region In 2020, the Benelux-France Region was first audited as a single entity. Indaver BRP was one exception to this. At the end of 2019, Indaver took over Grontmij BRP (see page 107). Indaver BRP currently still follows its own ISO 14001 certification and VCA, where necessary.


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2020 SUSTAINABILITY REPORT

Certificates per country and per site Country

Certificate holder

Certificate

Since

Belgium

Indaver nv (Antwerp, Doel, Kallo, Willebroek, Grimbergen, TWM sites)

ISO 9001/14001

1991/ 1997

ISO 45001

2011

RHP Keurmerk

2011

Vlaco

2008

Indaver Groencompostering (Grimbergen)

Vlaco

2006

SVEX nv (Doel)

ISO 9001/14001

2008

ISO 45001

2011

Indaver Nederland B.V. (Indaver ARP B.V., Indaver Afvalberging B.V., Indaver Compost B.V., Indaver Groencompost B.V., Indaver IWS (Industrial Waste Services) B.V., Indaver Impex B.V., Indaver WTE B.V.)

ISO 9001/14001

1995 / 2010

ISO 45001

2012

Indaver IWS (Industrial Waste Services) B.V.

SQAS-certificaat

2011

Indaver Compost B.V. (Alphen aan den Rijn, Europoort, Nieuwdorp), Indaver Groencompost B.V. (Moerdijk, Rijpwetering, Voorschoten), Indaver Vagroen B.V. (Groningen) Indaver Compost B.V. (Alphen aan den Rijn)

Keurcompost

2011

NTA 8080

2010/2011

NTA 8080

2014

NTA 8080 certificaat voor vloeibare CO2

2016

ISCC biogas en biomethaan

2019

Indaver IWS (Industrial Waste Services) B.V., Indaver Impex B.V. and Indaver Impex N.V.

VCA petrochemie

2014

Indaver Ireland Ltd (Meath WTE, Transfer Station, TWM sites) Indaver (UK) Ltd (TWM sites) Indaver (NI) Ltd

ISO 9001/14001

1994/ 2000

ISO 45001

2002

AVG mbH (Hamburg)

ISO 9001

1994

ISO 14001

1997

ISO 45001

2020

EFB

1997

ISO 14001

2001

EFB

1997

ISO 9001

2008

Indaver Groencompostering (Kallo)

The Netherlands

Ireland / UK

Germany

HIM GmbH (Biebesheim)

Panse Wetzlar Entsorgung GmbH (Wetzlar)

Portugal

EFB

1997

Chemisch-Physikalische Behandlung (Frankfurt)

EFB

1997

Chemisch-Physikalische Behandlung (Kassel)

EFB

1997

Chemisch-Physikalische Behandlung (Stuttgart)

EFB

1997

Sonderabfalldeponie (Billigheim)

EFB

1997

Gareg Umwelt Logistik GmbH (Hamburg)

EFB

1997

Dörsam + Nickel Transport GmbH

EFB

2013

Indaver Portugal S.A. (Abrantes)

ISO 14001

2015

Achieved

ISO 9001, ISO 14001 and ISO 45001 In June 2020, Indaver in Ireland was able to announce that the National Standards Authority of Ireland (NSAI) was extending the ISO 9001 and ISO 14001 certifications. We are now also ISO 45001 certified (for health and safety at work). This latest award is meant to replace the current H&S OHSAS 18001 standard, which expired in March 2021. We are very happy with the very positive assessment we received.


2020 SUSTAINABILITY REPORT

25

BUSINESS CERTAINTY SECURED, EVEN DURING LOCKDOWN Coronavirus The first lockdown had a big impact. For Indaver it meant, on the one hand, that in all regions as many members of staff as possible started working from home and, on the other hand, that all operational activities had to continue. Waste management and treatment is an essential sector that must continue to do its work under all circumstances. The fact that we work across national borders added an extra element of challenge to this.

Throughout lockdown, we were able to ensure business certainty for our customers. We activated working groups at various levels of the organisation so that we could respond to the developments as quickly and as flexibly as possible. They drew up the guidelines that ensured the continuity of our essential activities for our customers during the pandemic, which were also set out in our Business Continuity Plan. On an operational level, this plan ensures that our staff can continue to work safely. We ensure that the chain continues to function, including for cross-border activities and transport. And we ensure that our facilities continue to run, even if an unforeseen outbreak, such as COVID-19 occurs.

Working from home On our sites, we have put everything in place to add structure to the hygiene measures and ‘social distancing’ so that staff can work safely. We communicate these measures clearly, so that everyone knows what he or she must comply with. We support those working from home with hardware and software. In this, we benefitted from the fact that we had already instigated a digitalisation drive in previous years. We provided an initial incentive to work from home and we encourage remote meetings by equipping our meeting rooms with the necessary equipment, among other things. We weren’t starting from zero.

“As an organisation we have always been successful with one goal: ensuring that we remain safe and healthy so that we can fulfil our social duty in waste management for households and businesses. Thank you to everyone who has contributed to the success of 50-50-50.” Rob Kruitwagen, Director Benelux-France Region


2020 SUSTAINABILITY REPORT

26

BUSINESS CERTAINTY SECURED, EVEN DURING LOCKDOWN Coronavirus Changing demands

Second wave

As businesses (including the hotel and catering industry) closed in 2020, the volume of business waste was reduced. People were staying at home, and they started doing DIY projects and working on their gardens. This created a growth in VGF and green waste, residual waste and the PMD fractions. Hospitals were working overtime and the volume of hazardous waste increased, even though routine care was put on hold. Nursing homes and care institutions also supplied us with COVID-19-related waste.

During the second wave in autumn 2020, we were more prepared for the situation. The practical matters had largely been organised, so we had (and still have) more time and space to work on solidarity. The mental and physical health of our staff continues to be a key focus. Loneliness and work-life balance are concerns supervisors bring into their discussions with members of staff. The virus has not yet been eradicated and we are staying alert. We remain in regular contact with our sectors and customers to ensure we can respond quickly. The Irish

SHE manager follows the weekly online meetings of all SHE representatives from the pharmaceutical industry. We are also asking staff to take responsibility for themselves. We ask them to follow the public health guidelines and to take the virus into account when choosing their holiday destination. In Meath (Ireland), for example, the staff fill in a ‘Covid SelfAssessment Form’ if they haven’t worked for more than three weeks.

“Due to his essential role, my partner continued going to work. I was working from home with a toddler on my knee, in between playing Lego and doing homework with our school-age child. Things only improved and became less stressful when I let go of my usual work rhythm. The positive thing is that I gained good insight into our son’s schoolwork. But I am glad that I can now go into the office occasionally.” Kelly de Kerf, Administrative Staff IWS Terneuzen, the Netherlands


27

People

People use their talents and knowledge to come up with creative and innovative solutions for the complex issues that we face. By investing in ourselves, by being flexible and reacting quickly, by collaborating and sharing knowledge, we can respond to changes adequately. This requires life-long learning and talent development, robust physical and mental health and a good work-life balance. The pandemic made us take a look at ourselves and see where we, as the human race, need to make improvements and changes.

u Sustainable deployment of talented staff  28 u Safety: our priority  36


2020 SUSTAINABILITY REPORT

28

People

Sustainable deployment of talented staff Social context

Our approach

Coronavirus

100% connectedness

From the start of March 2020, when the coronavirus reached Northern Europe, daily life was determined by the pandemic. It caused a wave of restrictions that had an all-encompassing effect on the whole population. Vital sectors, including waste management, had to operate under restrictions.

From the outbreak of the coronavirus, Indaver took measures to ensure business continuity. We adapted our work methods so that we could work together safely and healthily. We implemented our 50-50-50 philosophy (see page 31). But most of all we made ourselves strong enough to keep everyone in work.

Fighting the virus became a national issue and, as such, the restrictions were different for each country. For internationally operating companies, this raised further issues.

The job market The arrival of coronavirus reduced the pressure on the job market in several sectors. Initially, due to uncertainty, and then later due to the consequences of the restrictions, businesses put recruitment on hold or even made people redundant. However, there were also sectors, such as construction, engineering and the care industry, where work continued or even increased. In those sectors, the ‘war for talent’ still exists. And it remains the fact that over the next few years a large cohort of experienced staff will retire and take their knowledge with them.

The experience of the coronavirus has made us stronger. We have learned from it and we will retain these positive aspects for the future.

Sustainable employment It is precisely in a year like 2020 that Indaver’s efforts to keep all staff members healthy and energetic are most important. Now that people are working from home, we are paying extra attention to the work-life balance. And we are also supporting them with the enormous digitalisation drive we have pioneered, so they can at least stay connected virtually.

Employer branding ‘Ensuring a clean future together’, Indaver’s employer brand, reflects very clearly what connects us to Indaver and what motivates us as Indaver employees. This was no different during the pandemic. By continually presenting ourselves in terms of this employer brand, we now hold a targeted position on the job market and can choose potential candidates better on content. Even during the COVID-19 crisis we have consistently upheld our core values and have shown ourselves to be a reliable employer.


29

2020 SUSTAINABILITY REPORT

PEOPLE > SUSTAINABLE EMPLOYMENT

FINDING AND CONNECTING PEOPLE

Good brand awareness is part of the policy to attract new staff, but the social value of the company is at least equally important. In 2020, Indaver focused on both of these aspects with our renewed approach to recruitment and selection.

Employer branding: choosing on content In 2019, we concentrated on our employer branding. Establishing a good employer brand that reflects Indaver’s qualities means we can position ourselves recognisably on the job market and increase our brand awareness. Our brand promise that we are ‘ensuring a clean future together’ pinpoints exactly what we stand for and is further clarified by the associated description: ‘we are ensuring a clean circular economy by converting waste into new raw materials

Job fairs also went online in 2020.

Workforce

1,909

total Group

751 261 197 18 630 25 24 3

Belgium The Netherlands Ireland UK/Northern Ireland Germany France Portugal Italy

and energy and by neutralising hazardous substances’. Last year, we applied our employer brand to all company communications, including the recruitment of new staff. This ensures that potential candidates see Indaver as an employer that adds value to society. As a result, we have seen that potential candidates are a better fit with our values. We are very happy about this because it ensures our vacancies are filled sustainably.

“Because of the coronavirus, when I joined, it was impossible for me to meet my colleagues in person. Nevertheless, the systems, the openness and the culture of the people made my induction period productive and enjoyable. Indaver lives up to its own core value of ‘focusing on people’, making it a fine organisation to work for.” John Little Plant Manager NESS Aberdeen


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2020 SUSTAINABILITY REPORT

PEOPLE > SUSTAINABLE EMPLOYMENT

FINDING AND CONNECTING PEOPLE

Average employee age pyramids Belgium

Job vacancy cycle: from recruitment to onboarding In 2020, the entire recruitment process was streamlined. Digitalisation played a big role in this. All of the information now has to be entered into the system only once, from the advertising of the vacancy to onboarding. Everyone now has the same up-to-date information. We have worked on an optimal communication mix of recruitment vacancy texts, social media campaigns and our presence at a number of job fairs. For vacancies that are hard to fill we have set up very specific target group campaigns. This approach has had a positive effect. More candidates apply for advertised positions and their profiles are a better fit with the requirements. As a result, selection is moving faster and filling a vacancy now happens twice as fast. Pre- and onboarding The pre- and onboarding programme ensures that new colleagues feel welcome from their very first moment at Indaver. Signing the contract, the welcome package they receive before their first

day at work and the first day itself are moments that strengthen the connection with our new colleague. A short e-learning course has also been put together that gives the new member of staff insight into the entire Indaver organisation. During the lockdowns, and with the implementation of our 50-50-50 philosophy, whereby people are increasingly working from home (where possible) and discussions are taking place online more frequently, the onboarding programme has proven its worth even more. OUTLOOK

Now that the development of the recruitment programme has been completed, we are focusing on the internship cycle. For interns there will be two entry points per year. Supervisors will define the opportunities and the requirements, then we will approach the appropriate educational institutions.

2020 The Netherlands

≥ 55 years

19%

32%

45-54 years

30%

31%

35-44 years

24%

20%

25-34 years

22%

16%

≤ 24 years

4%

1%

Ireland

Germany

≥ 55 years

13%

30%

45-54 years

32%

28%

35-44 years

35%

15%

25-34 years

20%

18%

≤ 24 years

1%

9%

Average length of service pyramids Belgium

2020 The Netherlands

≥ 25 years

9%

15%

20-24 years

13%

12%

15-19 years

13%

12%

10-14 years

20%

15%

5-9 years

15%

9%

< 5 years

31%

38%

Ireland

Germany

≥ 25 years

1%

23%

20-24 years

5%

8%

15-19 years

7%

5%

10-14 years

19%

11%

5-9 years

15%

20%

< 5 years

53%

33%


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2020 SUSTAINABILITY REPORT

PEOPLE > SUSTAINABLE EMPLOYMENT

STAYING HEALTHY AND FIT

Indaver attaches great importance to the fact that its staff are healthy and enjoy coming to work. Sustainable employability, whereby people work on their health, vitality and development flexibly, is of paramount importance to us. With that, we want to present ourselves as an attractive employer.

50-50-50

Working safely and efficiently For the roles that permitted it, the arrival of coronavirus meant working from home became the norm. Once it became clear that the virus would not disappear quickly from our lives, we introduced the 50-50-50 approach in all of our regions. Although the national governments implemented their own measures, for us it was vitally important that all of our staff, including those in Europe, could continue to work safely. We are working towards 50% working from home (for roles where that is possible), 50% less travel and 50% fewer (physical) meetings. Many activities are easy to organise remotely. Modern technology makes it possible to discuss things with each other remotely, online. The 50-50-50 approach ensures that we are in a room with fewer colleagues, but also that staff can work in the office regularly, within the national measures in force. We are also losing a lot less time to travelling.

Obviously, the basic rules still apply, such as good (hand) hygiene, keeping your distance, wearing face masks where necessary and staying at home if you have a cold or any other relevant symptoms or if a household member has a coronavirus infection.

In May 2020, CEO Paul De Bruycker recorded a video message to thank staff for their efforts to make the 50-50-50 approach a success.   Watch the video


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2020 SUSTAINABILITY REPORT

PEOPLE > SUSTAINABLE EMPLOYMENT

STAYING HEALTHY AND FIT

IndaFIT supports Indaver encourages its staff to work on their physical and mental health and lifelong learning. The online IndaFIT questionnaire helps staff to ascertain whether their work and leisure time are in balance, how they are mentally and physically and whether there are points for improvement. It takes around 20 minutes to answer the questions and the member of staff sees the results immediately. Alongside the coach (who is the only other person who can see the results), the member of staff can then work on making improvements and on their personal goals. This is done as part of the sustainable employability programme. More comprehensible In 2020, we made a number of improvements. The IndaFIT portal was made more user-friendly by making the scan suitable for smartphones and tablets. In addition, each member of staff is now able to see how their answers affect the result. This helps them to understand the outcome. The programme also instantly matches the staff member to a list of the opportunities available in the Indaver sustainable employment programme.

This could be a workplace assessment to create a more comfortable working position or any of the 125 training courses from an external e-platform. This e-platform offers a wide range of courses for practical skills and personal development. Impact of coronavirus Following its introduction in Belgium, we wanted to promote IndaFIT to all of our staff throughout the entire BeneluxFrance Region. Since it is difficult to talk to coaches live in the current circumstances, we are focusing on online conversations.

Hey, jij harde werker! Doe de test en kom te weten hoe energiek jij bent! Meld je direct aan via FIT@indaver.com!

Plezier in je werk is voor iedereen belangrijk. Alles lijkt dan makkelijker te gaan. Thuis, op je werk of als je je ’s avonds nog eens uitleeft in de sporthal. Indaver speelt ook een rol bij jouw welzijn. Door bijvoorbeeld een uitdagende baan te bieden en veilige werkomstandigheden te garanderen. Daarnaast zijn we een paar jaar geleden gestart met Duurzame Inzetbaarheid, ook wel bekend als de metrokaart. Dat is onze manier om samen langer en gemotiveerd aan het werk te blijven. Want zoals je weet, zullen we met z’n allen langer aan de slag moeten. In deze flyer stellen we graag IndaFIT voor, een nieuwe online test die je in een oogopslag laat zien hoe het met jou gesteld is.

Wat is indaFIT? IndaFIT is een online test die snel en slim inzicht geeft in hoe fit jij bent. De test meet bijvoorbeeld of je goed in je vel zit en of je een goede balans hebt tussen werk en privé. De test is opgesteld door TNO en al veel Nederlandse bedrijven hebben er gebruik van gemaakt. Eens je de test ingevuld hebt, krijg je een overzicht hoe je scoort op de onderdelen: Gezondheid en Energie, Vakkennis en Vaardigheden, Motivatie en Betrokkenheid, Werk en Privé Balans. Hiermee kan je aan de slag, maar dat hoef je niet alleen te doen.

IndaFIT, de slimme test van TNO

Een onafhankelijke coach bekijkt samen met jou de resultaten. De coach helpt je om inzicht te krijgen, prioriteiten te stellen en kan je helpen als je iets wil veranderen op basis van de test. Dat kan gaan van het afsluiten van een lidmaatschap voor een sportclub, het volgen van een extra opleiding, het slim gebruik maken van het IKB (Individueel Keuze Budget) voor wat meer vrije dagen tot oriëntatie op een eventuele andere functie.

Mobility concept TandjeBij (GearUp) TandjeBij, the Belgian mobility concept that supports sustainable mobility, has been a success. Since it started in 2019, 200 staff have ordered a bike and almost 100 cars have also been ordered against salary repayments. Staff who have the right to a company car and who choose a sustainable plug-in hybrid car now have charging cards and smart charging cables. We have also noticed that staff are increasingly opting for sustainable cars with low CO2 emissions. We would like to promote the use of car shares further.

KeepWell Mark In 2019, Indaver in Ireland received the prestigious ‘KeepWell Mark’ for the first time, which the Irish Business and Employers Confederation (IBEC) has been awarding since 2018. This award is in recognition of our efforts on behalf of our staff’s welfare and well-being and their sustainable employment. In 2020, we continued in this vein and retained the accreditation. We were even nominated as ‘company of the year 2020’. IBEC assessed Indaver in Ireland on the topics of health, employee benefits, flexible work opportunities, maternity and paternity leave, training and development, equal opportunities for job applications, promotions and knowledge development.


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2020 SUSTAINABILITY REPORT

PEOPLE > SUSTAINABLE EMPLOYMENT

WORKING FROM HOME AND STILL STAYING CONNECTED Coronavirus Within just three months of lockdown we were able to make the digital transition work for us on a daily basis. At the start of May 2019 a new portal – Connect2ICT – became operational. Through this portal, staff could find answers to all their IT questions about hardware (laptop, mouse, keyboard, monitor), or could ask questions and contact the helpdesk.

100% Connectedness In addition, we gave colleagues instructions on how to meet online, what the pitfalls of this are and how to work together remotely. As the crisis continued, there was also the need for another type of contact than just exchanging information. With so many people working from home, there was a real risk that the connectedness to team colleagues, other teams and the organisation would be lost. From our leadership principle Care-Connect-Coach (Triple C), we guided our leaders through their leadership within the 50-50-50 philosophy. We gave support on how to meet their team members online from the Triple C perspective, to share concerns and to ask about aspects related to the new work situation. We summarised all of these aspects in a brochure, with additional tips. Connection We organised digital management meetings. These had a work-related agenda, but there was also room for personal conversation to maintain the connection with each other. The opening of the new PMD facility, an event where we would usually talk to our MSW customers, was inevitably online.

Luckily, the diverse programme was very attractive to the participants and we received many positive reactions. Together There were virtual initiatives, such as the Friday lunchtime drink or a virtual cup of tea together. In mid-December the Netherlands and Belgium organised the Smashing December Quiz. Participants could log in and participate from home or at work. There was great interest in this, and people logged in from both control

rooms and living rooms. The event was encouraged relaxation and movement (football challenge) to promote staff wellbeing.


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2020 SUSTAINABILITY REPORT

PEOPLE > SUSTAINABLE EMPLOYMENT

MAINTAINING PROFESSIONAL KNOWLEDGE AND CONTINUOUS LEARNING Knowledge-management strategy Over the next few years, a considerable number of our staff will be retiring. With that, professional knowledge that we want to keep will flow out of our organisation.

However, e-learning is making huge advances. This offers opportunities for everyone to gain the same knowledge. That way, all members of staff, regardless of the region, will approach their work in the same way and customers will always get the same service. In 2020, we worked on a knowledge-management strategy from three perspectives.

Leadership

1. Structure: to offer knowledge in a structured manner. 2. Flexibility: to give fast and efficient training with the help of e-learning. 3. Blended learning: whereby we always choose the best option for offering knowledge through traditional courses, training in the workplace, e-learning, videos and face-to-face courses, also in combination with each other.

The consequences of the pandemic put considerable demands on the leadership team. The restrictions and remote working require a different management style. At the end of 2019 and start of 2020, i.e. just before the outbreak of coronavirus, the leadership team had just completed several training courses as part of the Triple C Continues programme. This programme deals with relevant new topics and follows on from the Triple C leadership model, Care-Connect-Coach, which is intended for leaders with teams that are spread across multiple locations and regions. Based on our leaders’ preferences and interests, topics such as ‘effective dialogue’, ‘personal branding’ and ‘virtual teams’ were offered. Unbeknownst to us at the time, the skills learnt during this programme were to prove very useful in 2020.

Knowledge management is part of process assurance, whereby you ensure that your processes are in order, that you know the risks and that your added value has been determined. OUTLOOK

All of the training and development opportunities that Indaver has within its training policy are incorporated in a central learning management system. At the same time, we are working on an efficient training policy that ensures colleagues all have the same training opportunities, both professionally and personally. Finally, we inventory which competences and skills are needed for each role. That way, staff can take courses specifically for their next role.

Triple C Continues

OUTLOOK

For Indaver, Triple C is an important way to support leaders on every level in their work. In addition to the senior courses and Triple C Continues, we are also continuing to offer the basic course. These training courses are now also available to follow digitally.


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2020 SUSTAINABILITY REPORT

PEOPLE > SUSTAINABLE EMPLOYMENT

MAINTAINING PROFESSIONAL KNOWLEDGE AND CONTINUOUS LEARNING

Continuous learning: E-learning platform Partnership In 2020, Indaver joined a platform of digital learning materials compiled by experts. We give our staff the opportunity to improve themselves. This is not so much about professional knowledge. The platform includes around 130 topics that can be used for personal development or to gain practical skills. The course topics are diverse, from ‘Customerorientated work’ to ‘Delegation in one minute’, and from Teamwork’ to ‘Stress is positive’. In 2020, more than 50% of the participants followed a computer skills course.

Partnership

Popular courses included: ■ Excel (various training sessions); ■ Test yourself (personal development, personal insight, etc.); ■ Switching over to Office 365; ■ Understanding Business English; ■ Online collaboration.

Chair in Management Education for Sustainability From 1 January 2020, Indaver has committed to support the new chair of Management Education for Sustainability. This is a joint initiative of the Antwerp Management School (AMS) and Breda University of Applied Sciences (BUas). Due to coronavirus, the inauguration only took place in December 2020. At their inauguration, both of the chair holders campaigned for a radical approach to ensure effective sustainable progress is finally achieved.   Watch the video

Training hours

2020

compliance & safety

12,547 hours technical skills

8,209 hours leadership/management

2,314 hours other skills

2,280 hours

25,350 total training hours in 2020

Sponsoring this chair gives us the opportunity for our staff to familiarise themselves with the progressive knowledge and insights in the field of sustainability. At the same time, we want to connect our organisation with the new generation of students and their perspective on sustainability and their ambitions to make the world better. OUTLOOK

In 2021, we want to share the first insights gained with our managers. We intend to use those insights to give the innovation and sustainability improvement process an extra boost.


2020 SUSTAINABILITY REPORT

36

People Safety, our priority Social context

Working together for working safely Ensuring safe work together Safety affects us all. The government puts the legislation and regulations in place that establish the framework for a safe work environment. Employers then ensure it’s possible to work safely at all workstations and that there is a good safety culture. Each member of staff takes responsibility for himself or herself and works in a safe manner.

Our approach

Work safe, get home safe We work safely, or we don’t work at all, that is Indaver’s principle. Every region has a safety department and its own safety plan, with internal audits, risk assessments and safety training. These policy lines, procedures and management systems for safety provide a solid basis for our safe working. Staff work on their own safety from this basis, with the ultimate goal that safety becomes a reflex. It is a reflex that is very necessary in our sector. This ensures that once their work is done, everyone can return home safe.

Extra safety measures Cyber Crimes In our society, more and more things are linked to each other digitally (the Internet of Things). This increases the social and commercial scope, but also attracts the attention of cyber criminals. The safety of computer systems, business software and the continuity of processes and facilities are therefore increasingly under pressure. Cyber criminals know how to hack systems, how to hold businesses hostage and can immobilise vital processes. This can have huge consequences for individual business operations and within the chain.

The outbreak of the coronavirus has required extra safety measures. As a waste treatment company, Indaver is one of the essential sectors. Our work continues and we must ensure adequate measures are in place. Anyone who can, works from home. Anyone who works on site has the appropriate personal protective equipment. The offices, facilities and sites were given directives to fulfil the requirements for social distancing. Work places were set up safely. For COVID-19 waste from hospitals, we follow the recommended procedures used for all hazardous medical waste. We treat these loads as a priority in our MediPower facility. An entirely different additional safety issue is our data security. Now that staff are working from home more, the security of computers and the systems has become even more important.


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2020 SUSTAINABILITY REPORT

PEOPLE > SAFETY

WORK SAFE, GET HOME SAFE, EVERYONE, EVERY DAY

Work safe and get home safe, that is the message Indaver gives its staff. Everyone benefits from a safe work environment. The employee who doesn’t want to have an accident, the employer who doesn’t want staff absences and the customer who wants continuity within the process. In 2020, we took further steps to improve the security of our processes and facilities via an in-depth inventory of process risks and the use of targeted educational resources.

Lost time incidents We are happy that 2020 was a year in which there were very few “lost time incidents”. These are incidents that cause a member of staff to stay off work for more than a day (frequency rate). In 2020, across the entire Indaver Group there were 34 injuries, which was one more than in 2019. We record the safety performances for all regions in a central Incident Registration & Management System. This keeps us focused on safety. Ireland, the region that had a few accidents in 2019, dealt with this brief setback very well and has returned to its former level of zero incidents. Belgium has also worked hard on this and has set and achieved strict targets. The Netherlands has had consistently good results over the last few years.

Comparing safety figures Indaver compares its safety figures with the available figures from the Belgian waste sector. For 2019, the most recent year, there was a frequency rate of 21.8. Our frequency rate (10.2) was also much better in 2020, namely over 50% lower.

Frequency rate 2020

10.2

LTIR (Lost Time Incident Rate)

2018 - 2020

12-month rolling average (incl. contractors) 30 25 20 15 10 5 0 2018

Work safe. Work safe ◆ Home safe ◆ Everyone ◆ Every day

TY FE SARST FI

2019

2020

Total Indaver Group (incl. contractors)

Waste sector

Group target (<10)

Chemistry sector

The ‘Lost time incident rate’ chart marks the amount of lost time accidents


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2020 SUSTAINABILITY REPORT

PEOPLE > SAFETY

THE MANY SIDES OF SAFETY

Safety has many aspects. As well as working safely in order to return home in good health, safety is about being aware, being proactive and ensuring your data are properly secured. In 2020 there were projects, initiatives and campaigns within Indaver to draw attention to all of these different aspects. In 2021, protection from coronavirus was also added.

Focus on Safety Campaigns

Digital resilience

The Ireland-United Kingdom region launched a new initiative in 2020 to draw extra attention to safety every quarter. Staff who showed remarkable initiative were put in the spotlight and thanked publicly.

The system is only as strong as its weakest link. Where digital security is concerned, staff are often that weak link. Working from home has made digital safety more important than ever. We have put in stricter regulations for passwords and the time within which a password has to be changed has been shortened. We also provided information on phishing and how people can recognise suspicious messages.

This initiative involves safety campaigns related to our core values. ■ Concern for people by working safely. ■ Ensuring transparency by doing what we say. ■ Continuously improving our service provision, operations and processes.

“Don’t be too quick to click on links. If you don’t trust it, delete it, because it will come back if it’s important.” A message from the Helpdesk


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2020 SUSTAINABILITY REPORT

PEOPLE > SAFETY

THE MANY SIDES OF SAFETY Antwerp Safety Project In 2019, Indaver initiated a fouryear-long, organisation-wide chain safety project on the Antwerp site in Belgium. The aim is to switch from a previously reactive to a proactive safety culture.

Thinking and acting proactively We combined the numerous points for improvement suggested by the staff into five key points. 1. A risk-based approach: focused on safe and customerfocused solutions for risks. 2. Process safety and reliable installations: investing to bring installations up to a higher and more reliable level, operated by staff that know the installations inside and out. 3. Roles and responsibilities: to be aware of the knowledge and skills of every member of staff, so it is clear who should be performing each task. 4. Think first, then do: we act after we have thought something through and continuously share new experiences with each other about working safely.

Veilig werken, veilig thuis, iedereen, elke dag. Nieuwsbrief over onze veiligheidscultuur

In dit nummer Ons langetermijn-actieplan ligt klaar. Maak kennis met 7 van de 10 thema’s waarmee we nu al van start zijn gegaan. Tijdens de shutdown van Draaitrommeloven 2 gebruikten we voor het eerst een drone om de binnenkant van de installatie te inspecteren. De lossing in het tankpark werd grondig vernieuwd. Het Senior Leadership Traject kreeg een uitdaging voorgeschoteld van onze Directeur Plant Antwerpen. Zij grepen de shutdown van Draaitrommeloven 2 dan ook meteen aan als proeftuin van hun groepswerk 3C. Aan het eind van dit nummer geven we je nog een virtuele rondleiding in onze nieuwe doorstroomreactor. Veel leesplezier!

Inhoud ■ Langetermijn-actieplan

- p. 2 ■ Primeur: drone bij

shutdown - p. 4 ■ Lossing in tankpark 2.0

- p. 6 ■ Triple C: Senior Leadership Traject - p. 8 ■ Veiligheidscommunicatie tijdens shutdown - p. 11 ■ Van batch- naar doorstroomreactor - p. 13 Redactie ■ ■ ■ ■ ■ ■

Tim Ongena Björn de Bel Stefaan Schelpe Geert Pluckers Veerle Van Beek Stefan Opdenakker

Juli 2020

Voorwoord De zomer is ingezet en we hebben al heel wat warme dagen achter de rug. De ijsjes die we konden uitdelen om 52 weken werken zonder ongevallen met werkverlet te vieren bij onze eigen medewerkers, waren heel erg welkom. Ik ben ontzettend blij met dat cijfer, want er komt een nieuw record van 62 weken zonder ongevallen met werkverlet binnen bereik! Tijdens een terugkomdag van ons veiligheidstraject, hebben we het langetermijnactieplan kunnen afkloppen. We hebben nu ook zicht op wat we dit jaar verder zullen oppakken. Meer hierover in dit nummer. Zoals jullie weten is David Van Herterijck ondertussen met een overkoepelende, nieuwe opdracht gestart. Ik wens David ook hier nog eens hartelijk te danken voor zijn grote inzet voor ons veiligheidsproject. Samen met de afdelingsverantwoordelijken neem ik het roer van hem over. Het is nu 100 % aan ons, leidinggevenden en medewerkers, om van dit project een blijvend succes te maken: iedereen veilig thuis na het werk, elke dag opnieuw.

Veilig werken, veilig thuis, iedereen, elke dag. Nieuwsbrief over onze veiligheidscultuur

Stefan Opdenakker, Directeur Plant Antwerpen

December 2020

In dit nummer

Voorwoord

Duidelijke afspraken maken goede vrienden. De nieuwe gedragscode helpt daarbij. u p2

Het recordcijfer van aantal weken zonder ongevallen met werkverlet voor eigen medewerkers blijven jullie week na week verpulveren. Proficiat! Ondertussen blijven wij verder investeren in veiligheid, niet alleen op het technische vlak maar ook op het menselijke.

Elkaar aanspreken op (on)veilig gedrag is niet zo gemakkelijk. Onze operationeel leidinggevenden pakken deze uitdaging aan en trainen zich hierin. u p3 Praten over veiligheid loont. Ook met onze klanten en transporteurs. Een mooi voorbeeld hiervan is de nieuwe samenwerkingsovereenkomst met een belangrijke klant. u p4

Jullie hebben zeker de twee nieuwe kranen gespot. Een groot investeringsproject van 7 cijfers om het vaste afval veilig in onze ovens te tillen. Ook voor het veiliger afvullen van de IndaMP vaten is er geïnvesteerd en blijven we nog verder zoeken naar verbeteringen. Hierover meer in deze nieuwsbrief. Voor nieuwe medewerkers is er nu een e-learning met daarin veel aandacht voor veiligheid. We lanceerden deze maand ook een e-learning over directe injectie en we rolden dit najaar een opleiding leiderschap uit voor onze operationeel leidinggevenden. We kondigen vandaag ook iets nieuws aan: de gedragscode. We brachten in kaart welk veiligheidsgedrag noodzakelijk is, ongeacht het werk dat iemand uitvoert. Het is ingedeeld in gewenst, te corrigeren en nooit toelaatbaar gedrag. Hiermee hebben we nu een duidelijk kader om elkaar aan te spreken op onveilig gedrag. Het einde van het jaar komt stilaan in zicht. We gaan het anders moeten vieren, ver van het virus en veilig binnen ons gezin. Ik wens je alvast fijne feestdagen.

Discussiëren over onze werkmethodes zorgt voor gestandaardiseerde afspraken. Dat was een extra resultaat dat we behaalden tijdens de ontwikkeling van de e-learning directe injecties. u p5

Stefan Opdenakker, Directeur Plant Antwerpen

De EX-zones vallen voortaan nog meer op. Niet alleen op de site, ook in het papierwerk. u p7 Onze HAZOP-studies lopen steeds professioneler en we volgen de actielijsten nauwgezet op. u p9 Samen met de operatoren steeds verder sleutelen aan de veiligheid van de installatie. Dat brengt op. u p12 Taken, rollen, verantwoorde­ lijkheden en mandaten (TRVM) spelen ook tijdens vergaderingen. u p14

Een nieuwe kraan wordt geleverd

5. Adapted organisation: the right people in the right place, with the right training, resources and tools for every role, adapted to the risk-based approach.

“Last year, as a working party, we also examined our reporting systems very closely. We only found a few obstructions in the PMoperations system, primarily regarding knowledge of it and using it. We acted constructively to look for solutions and we found them. We compiled the knowledge of all members of the working party and will supplement this as and when needed. That way we can develop interactive coaching that is the same for everyone and which will also be available to everyone.” Hans Maes Senior Operator ABA, Antwerp


2020 SUSTAINABILITY REPORT

40

THE MANY SIDES OF SAFETY Antwerp Safety Project Improvement projects The five key points were translated into a number of active improvement projects. ■ The improvement of the incidents and accidents reporting system. ■ Maintenance based on the 5Ss: Sort, Stabilize, Shine, Standardize, Sustain ■ The implementation of recognisable EX zones where potentially explosive material is kept. Every member of staff who works there must follow the EX safety training, among other things. ■ The safety card that wastetransporter drivers must be given so that they know what our safety agreements are. They are also given the protocol for tankers with direct injection, which must be fully compliant with our safety regulations. ■ The development of automatic fire detection on the Hooge Maey landfill site. ■ Drawing up a behavioural code for working responsibly and safely. ■ A structured approach to noncompliance by hauliers. ■ Safer filling of the drums at Inda-MP.

In addition to all of these short-term actions, we are also focused on a longterm approach. In 2020, we defined ten topics, out of which we immediately tackled seven. We were also able to celebrate our successes regularly. On 24 August, we broke the record that had stood for over twenty years, namely 62 weeks of work without lost-time incidents. The new record was retained and at the end of December 2020 we celebrated 500 days of work without any lost time incidents for our own staff. OUTLOOK

Ultimately, Indaver Antwerp wants to be known as the reference site for the safe and sustainable treatment of hazardous waste both within the waste industry and outside of it. In addition, the safety and well-being of their staff come first.

“There is clear communication and this has a supportive effect on our own people because it also gives them the option to speak to contractors about safety. It is therefore very positive that the Indaver management team writes to the contracting firms and talks to their staff about safety.” Sven Gerené, Laboratory Technician, Antwerp

“As prevention adviser, in the last five years I have rarely seen the site so tidy. This is an indication that our staff believe this is important and are also taking responsibility for it themselves.” Chris Goetschalckx, Prevention Adviser, Antwerp


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2020 SUSTAINABILITY REPORT

PEOPLE > SAFETY

SOCIAL DISTANCING AND HYGIENE MEASURES Coronavirus The outbreak of the coronavirus resulted in a series of measures designed to protect our staff as far as possible from becoming infected.

Social distancing

Immediate follow-up

Safe and protected at work

On all sites within our regions, we have ensured that all measures are properly signposted, inside and out. Walking routes, explanatory posters, hand sanitiser and screens have been provided as well as an e-learning session covering all directives.

In March 2020 the various regions set up working parties. They continuously monitored the daily-changing situation and the guidelines from governments and experts. We then adapted our policy accordingly.

We have treated the COVID-19-related waste in accordance with the applicable regulations. Priority was also given to the additional personal protective equipment our staff needed. Where possible, we adapted procedures so that our drivers who were providing transport, for example, did not have to come into contact with the transport containers.

Social distancing, a phrase that meant nothing at the beginning of March 2020, is now commonplace. We stay 1.5 or 2 metres away from each other (depending on the country) at all times and wherever we go, and if that really isn’t possible, we wear facemasks. Depending on the restrictions in each country, we can still meet or work parttime in the office, as long as we maintain this 1.5 to 2 metre distance. To prevent an outbreak on one of the sites, all staff always stay at this distance. So-called ‘work bubbles’ or ‘pods’ are not permitted. Visiting the site is only permitted if it is essential for the production process, for example, hauliers or maintenance technicians. And they have to abide strictly by the rules.

Even now, all of our regions’ policies are aimed at guaranteeing the continuity of our activities and giving our customers the security of an efficient and safe treatment of their waste streams.

E-learning session on the measures There is no need to explain why, specifically during the pandemic, e-learning was a great way to keep professional knowledge up to date. For our staff, it is also a handy way to check the guidelines regarding hygiene measures and social distancing on the work floor. We therefore put together a short and clear e-learning session. This is always up-to-date because new measures have to be implemented quickly.

Coronavirus COVID-19 1,5 m Houd afstand!

Mondmasker verplicht!

Gardez vos distances!

Masque obligatoire!

Keep your distance!

Mask mandatory!

Ontsmet uw handen Merci de vous désinfecter les mains Disinfect your hands

Geen toegang bij ziektesymptomen Pas d’accès au cas où vous présenteriez des symptômes de maladie No access in case you show symptoms of disease

Werk veilig. Work safe ◆ Home safe ◆ Everyone ◆ Every day

TY FE SA ST FIR


42

Planet

Our Earth feeds us with its crops, quenches our thirst with its water and we breathe its clean air. And yet, for its own prosperity, humankind is taking more than the Earth can give. Globally, there is a growing realisation that we have reached a tipping point and that if we act now, we can keep the Earth habitable and safe for generations to come. We know that if, as a prosperous society, we can make the change to a circular economy – an economy in which raw materials are continuously reused – all the citizens of the world will be able to live healthy lives. The bar has been set high, and it is only by everyone working together – governments, education, the business world, non-government organisations – that we can achieve a reduction in consumption of fossil raw materials, an increase in sustainable energy, reuse of products, recovery of raw materials and the restoration of biodiversity.

u M  aterials  43

u Safe Sink Guarantee  64

u Climate  52

u Impact  70

u Energy  58


2020 SUSTAINABILITY REPORT

43

Planet Materials Social context

Our approach

Rare and expensive raw materials

Creating Value

Although the demand for raw materials keeps growing, it is clear that most of them are not inexhaustible. The (future) scarcity of primary raw materials affects their price. We will have to use materials and energy in a smarter way.

Waste plays a fundamental role in the circular economy. Value can be created from waste, which is precisely what Indaver does. We invest in high-tech facilities and innovative processes to recover valuable and rare materials from waste streams. With Indaver Molecule Management, we break down complex waste to a molecular level in order to feed it back into the industry in the form of high-quality secondary materials.

The circular economy is one of the answers to this complex issue. European and national policy, with concrete goals for 2030 and 2050, will increase the scale of the circular economy. (see page 11)

Legislation In 2018, the European Union adopted the Circular Economy Package, which radically refines the sustainable waste management goals for the Waste Framework Directive, the Landfill Directive and the Packaging Directive, among others (see page 13). New goals have been set for recycling plastics, for example, which will be included in national legislation in 2020.

Quality Demands The market also has requirements. Secondary materials must have the same quality as primary raw materials. Every sector wants this high quality. The increase in the contamination of separated waste streams, for example in VGF and green waste, means extra efforts are needed in order to continue to fulfil these high-level demands.

Closing materials loops These high-quality secondary materials (end-of-waste materials) satisfy the market’s demands. They are pure, reliable and safe and can replace primary raw materials in the production process. We are therefore limiting the use of primary raw materials and closing materials loops sustainably, which makes Indaver an integral part of the circular economy.


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2020 SUSTAINABILITY REPORT

PLANET > MATERIALS

NEW, CLEAN AND SAFE RAW MATERIALS FROM WASTE IndaChlor, hydrochloric acid and energy from chlorinated waste In striving for sustainable solutions for the waste Indaver manages and treats, over time we have developed several high-tech facilities. This enables us to recover new, secondary materials from waste streams, which can then go back into the materials loop safely and cleanly. At the same time, we promote better separation at source so that we can work with pure waste streams. In this way, we are putting the circular economy into practice and creating value from waste.

New facility start-up at the end of 2020 In mid-November 2020, the first lorry drove over the weighbridge into IndaChlor in Dunkirk, with 25 tonnes of liquid waste. And so began the first phase of the start-up of our latest recycling facility. IndaChlor recovers hydrochloric acid from large-industrial companies’ chlorinated waste. Hydrochloric acid is an essential raw material for various industrial production processes. We supply the hydrochloric acid that IndaChlor recovers to the industry as a clean secondary material. During the treatment process IndaChlor also generates energy. We supply this to a neighbouring alcohol distillery via a steam pipe. The distillery is thereby reducing its consumption of energy from fossil fuels and reducing its CO2 emissions. Flexibility required At the same time, IndaChlor is an example of the challenges that the circular economy can pose. Even if everything works in theory and is set out clearly on paper, implementing a circular industrial solution can be problematic in practice.

In the case of IndaChlor, this involved the company purchasing the recovered hydrochloric acid going bankrupt in 2020. This just goes to show that, as a waste treatment company and a producer of secondary materials, we must be able to serve the market in a flexible and agile manner. We are now trying to break into new sales markets.

OUTLOOK

The start-up of the process facility is planned for the first quarter of 2021. During our ‘hot commissioning’ IndaChlor will treat around 5 tonnes per hour, 24/7. We will transport the waste streams via modal shift to limit road transport wherever possible.


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2020 SUSTAINABILITY REPORT

PLANET > MATERIALS

NEW, CLEAN AND SAFE RAW MATERIALS FROM WASTE Plastics2Chemicals, new raw materials from end-of-life plastics Top innovation The use of plastic packaging continues to grow. After all, plastic is a very useful storage material – just think of all the bottles, margarine tubs, fruit boxes, yoghurt pots, mushroom trays and all the lids and foils it is used for. But these end-of-life plastics are chemically treated with a coating to keep the quality of the packaged product at its best for as long as possible. This coating is often made from mixed polyolefins (PP and PE) and polystyrene (PS) streams, which are difficult to recycle mechanically. Innovative Test Facility In 2019, Indaver was given a permit to build the innovative Plastics2Chemicals (P2C) demo facility to recycle 15,000 tonnes of end-of-life plastics annually. This is a positive consequence of the successful laboratory we set up at UGent (Ghent University). Since 2017, we have been testing an innovative technology there that splits the molecules into shorter hydrocarbon chains. This enables us to convert plastics into high-quality basic chemicals to be used as raw materials for the (petro)chemical industry.

New polymers Using P2C we want to contribute to a solution for hard-to-recycle plastic waste. We can make naphtha and wax from the polyolefins PP and PE. These are basic raw materials from which the (petro)chemical industry makes high-quality packaging materials. In this process, polystyrene is broken down into monomers that are reusable as raw materials. All of these new raw materials have the same quality as primary raw materials. The new polymers are even suitable for the food industry. Indaver’s P2C treatment process can make a valuable and sustainable contribution to the circular economy.

OUTLOOK

The test facility is being built on our site in Antwerp (Belgium). From the second half of 2024 we expect to be recycling around 50 tonnes of plastics a day into valuable basic raw materials for use in industry. The next step is to recycle 1 million tonnes of plastics each year into valuable chemicals using our own facilities in Europe.

 Watch here how the great innovation P2C does its work.

Mechanical or chemical We can recycle polystyrenes and mixed polyolefins mechanically and chemically. The techniques complement each other, and together they take recycling to a higher level that results in secondary materials for new products. In mechanical recycling, plastics are ground up, after which they are suitable for use as a raw material for plastic garden furniture, compost bins and new PET bottles, for example. Chemical recycling is carried out in a cracker and ultimately produces a raw material for the (petro) chemical industry. After use, this raw material can go back into the cracker as a waste stream to be recycled again. Therefore, this actually closes a loop. The choice of using chemical or mechanical recycling strongly depends on market demand and the quality required.


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2020 SUSTAINABILITY REPORT

PLANET > MATERIALS

NEW, CLEAN AND SAFE RAW MATERIALS FROM WASTE Plastics2Chemicals

Partnership EU LIFE-programme finances LIFE ABSolutely Circular Indaver and INEOS Styrolution, a world leader in styrene, are going to collaborate as technology partners on the four-year project ‘LIFE ABSolutely Circular’. ABS (acrylonitrile butadiene styrene) is a thermoplastic and a copolymer that is used for rigid objects with a long lifespan. First, the project must show that it is possible to produce ABS based on recycled raw materials from plastic waste streams, using advanced technologies. Then the next step will be to move from a laboratory scale to

a test facility, with the ultimate goal of commercialising the technology. By doing this, LIFE ABSolutely Circular wants to demonstrate the ecological and economic advantages of using advanced technologies to recycle plastic waste streams. ABS has extensive applications in many sectors, including the automotive industry, healthcare, electronics, household goods, toys and sport. ABS is strong, retains its shape, is light and smooth and satisfies all requirements

for food safety, among other things. Until now, ABS has been produced using fossil raw materials. The EU-LIFE programme is financing 55% of the LIFE ABSolutely Circular project. This programme is the European Union’s financing instrument for projects that fit within the European policy for nature, the environment, climate and the circular economy.

www.absolutely-circular.com


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2020 SUSTAINABILITY REPORT

PLANET > MATERIALS

NEW, CLEAN AND SAFE RAW MATERIALS FROM WASTE Willebroek Recycling Centre: new PMD-sorting facility ready for more plastics The European Commission’s Green Deal has set a binding goal that 55% of plastic waste must be recycled by 2030. The Flemish government is aiming much higher and wants to reach 70% by 2030. Belgium and the surrounding European countries currently recover around 40–42% of household packaging waste.

Coronavirus Increased Supply While building the new facility, we also received an increased supply of PMD in Willebroek, just as we did on our other sites. As people were working from home in 2020, there was a sharp rise in the tonnages of household waste, both residual waste and separated fractions like PMD. We were flexible in our response and put in extra shifts where necessary.

Collecting more plastic selectively In 2018, alongside FOST Plus (which is responsible for the collection and recycling of household packaging waste in Belgium), the Flemish government produced the future vision ‘De Nieuwe Blauwe Zak’ (‘The New Blue Bag’). In addition to the usual plastic bottles, metal packaging and drinks cartons (PMD), more plastic waste will be collected selectively, such as plastic foils and hard plastic packaging, including polystyrene

and PET containers. Each stream will have to be sorted in order to be recycled.

the subsequent high-quality recycling possible.

New sorting infrastructure Indaver is preparing for these new plastics streams with substantial investment in a new sorting infrastructure for the Recycling Centre in Willebroek (Belgium). This high-tech PMD sorting facility will be able to produce a particularly high level of purity from the fourteen streams collected. This is the only way to make

The new facility is three times as big as the previous one and over the next nine years it will treat 60,000 tonnes of PMD waste from around three million residents. The capacity can be increased, if necessary.

Celebratory opening as online event We would have preferred doing a live grand opening of the new sorting plant in December. Unfortunately, COVID-19 threw a spanner in the works. We therefore opened our new PMD sorting plant via a streaming with fascinating speakers, reports on site and even a dancing intermezzo.  Watch the video long version (52') (Dutch version) short version (5')


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2020 SUSTAINABILITY REPORT

PLANET > MATERIALS

NEW, CLEAN AND SAFE RAW MATERIALS FROM WASTE More valuable streams from bottom ash. Non-recyclable household and commercial waste is still incinerated. This is how Indaver treats more than 400,000 tonnes of household and similar commercial waste in the grate incinerators on the Doel site (Belgium). Incineration produces around 85,000 tonnes of bottom ash each year. More than three-quarters of this bottom ash is given a useful application by treating it in our ash treatment facility. Using washing, sieving, breaking and separation processes, we purify and sort the bottom ash into reusable materials, such as aluminium, copper, precious metals and a mineral fraction.

Ferrous and non-ferrous metals The ferrous and non-ferrous metals from the bottom ash go to the metallurgy industry, where they are used as an alternative for primary raw materials. In 2020, this was approximately 9,300 tonnes. The recovery of these secondary raw materials takes less energy than the extraction of new materials and by doing this we are closing the loop.

fraction even better. The production is higher and the residual streams are even purer. Therefore, the amount of valuable materials we are recovering is increasing.

In 2020, we made improvements to our facility. Thanks to this investment, we are able to separate the non-ferrous metal

Mineral fraction We produce around 30,000 tonnes of granulate from the bottom ash each year.

Sand fraction We use the sand fraction on our own landfill sites as the (final) capping layer for full sections that are undergoing final closure.

There are legal criteria that must be met to convert granulate into a construction material. With the adjustments to our sorting facility, the granulate became purer and therefore can be used more widely, such as for the production of large concrete blocks. These blocks have excellent structural properties. We use them on our own sites, and also on third parties’ sites, to create compartments, as traffic islands, or for laying slopes. The granulate is also used as a stabilisation layer in the sub-base when laying roads and car parks. This mineral fraction has excellent drainage properties. Indaver invests a lot of energy in identifying valuable applications for all the end-products from the ash treatment. These high-quality products replace basic raw materials in industry. Indaver is therefore contributing to the circular economy.


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2020 SUSTAINABILITY REPORT

PLANET > MATERIALS

NEW, CLEAN AND SAFE RAW MATERIALS FROM WASTE Inda-MP: recovering precious metals is very profitable Precious metals such as palladium, platinum, rhodium and ruthenium have unique chemical properties which make them highly sought after in modern industrial processes. They are also often rare and expensive. This makes the recovery of precious metals from liquid waste streams economically attractive, while also closing part of the materials loop. Pharmaceutical industry Following a research and test period, in collaboration with customers and other parties, Indaver has been recovering precious metals from industrial waste streams since February 2019. This is done on the Antwerp site through the Inda-MP treatment plant, called Indaver Metal Processing (Inda-MP). The liquid waste streams come primarily from the pharmaceutical and chemical industry. In 2020, we attracted several new customers from all over Europe, for the recovery of precious metals by Inda-MP. We also provide a one-stop solution with which Indaver organises the entire flow, from transporting the liquids to the final delivery of pure precious metal to the customer’s precious metal account. This metal can then be used for the next purchase of precious metal catalysts.

Inda-MP is a great example of the circular economy. We can recover the precious metals sustainably time and time again, just like valuable solvents. This doesn’t just reduce our customers’ ecological footprint, it means they are also no longer dependent on palladium suppliers and fluctuating prices, thus strengthening their market position.

OUTLOOK

In 2021, we began a targeted campaign to raise awareness of the recovery of precious metals and the solutions Inda-MP offers within that. The aim is to allow Inda-MP to continue to grow into a treatment centre for the recovery of precious metals from complex, liquid waste streams.


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2020 SUSTAINABILITY REPORT

PLANET > MATERIALS

CLEAN COMPOST AFFECTS US ALL

Coffee pads and teabags

Taking action against contaminated VGF waste

OUTLOOK

As a replacement for fossil peat and artificial fertilizer, compost fits in perfectly with sustainable soil management. Compost closes the materials loops for the VGF (vegetables, fruit and garden waste) material. Buyers, in particular the agricultural industry, require highquality compost. Contaminated VGF waste To prevent contamination of the soil, the compost supplied must be free of particles of plastic and glass as far as possible. Plastic and glass don’t break down, therefore they build up in the soil over time. At the same time, contamination in the VGF material is increasing everywhere. In the Netherlands, for example, it has increased from less than 1% in 2000 to around 4% in 2020. This is a serious problem that demands a comprehensive approach,

partly due to the high demands that are put on compost as a soil improver. The authorities can now see that the quality of the separated, collected streams is of vital importance to close the loop. Consequently, the chain partners and the authorities in Belgium and the Netherlands have compiled uniform lists that tell residents clearly what can and cannot go in the VGF waste. Extra attention also needs to be paid to socalled compostable materials (bioplastics), which still do not belong in VGF waste. More rejections Quality control of the VGF waste supplied is fundamental for reducing contamination in the chain. However, conducting random checks on loads at the VGF locations, which Indaver has been doing since 2019 using the iAuditorapp, leads to more rejection of loads. The customer, usually local authorities, gets feedback on the results quickly so that they can apply them to better waste separation. We are also working on regular sorting analyses to monitor the amount of contamination. These results are also passed on to the local authorities so they can encourage their residents to separate VGF waste better. Because, ultimately, clean compost is an issue that affects us all.

Petition Despite the growing attention to the quality of the separated stream supplied, there is still no legal standard for the maximum level of contamination permitted. On 13 October 2020, the Dutch VGF composters in the Waste Companies’ Association, “Vereniging Afvalbedrijven”, submitted a petition to the Tweede Kamer (the Dutch government’s House of Representatives). We want to make faster progress on three points. 1. The implementation of a legal standard of 2% as the maximum amount of contamination permitted. 2. Prohibition of the use of misleading claims and information on consumer packaging. 3. To put a policy-related focus on recycling instead of just on reducing the amount of residual waste. As a result of this petition, the state secretary is investigating the possibilities for tackling misleading information on the compostability of packaging.

  Watch the video on submitting the petition

At the same time as the do/don’t list for VGF waste, the chain partners, alongside the sector association “Koffie & Thee Nederland”, launched a Green Deal project. The aim is to make coffee pads and teabags compostable. The filter material in the pads and bags still contains micro particles of plastic that cause contamination in the VGF chain. Once at least 75% of the coffee pads and teabags are clearly made from compostable filter material, these will be permitted in the VGF waste and the do/don’t list will be amended. It is expected that this will happen in the second half of 2021 and could mean a potential increase of around 88 million kilos of VGF waste annually.


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BIO POWER ALPHEN MORE VGF WASTE SUPPLIED THAN EVER In 2020, Bio Power Alphen in Alphen aan den Rijn (the Netherlands) received a record volume of VGF waste as a result of people working from home due to coronavirus restrictions. The closure of restaurants and catering establishments also affected supply because people were cooking at home more than usual.

On average this year in the Netherlands, 9% more separated VGF waste was collected. At Indaver, the supplied tonnage was even 10% higher. We have therefore paid a lot of attention to the logistical alignment of supply with the available capacity, to the composting process and to the production of compost. We have been able to improve the quality of the compost significantly, despite the fact that incoming VGF wate still contains a higher-than-average percentage of contamination.

Bio Power Alphen is our latest generation of VGF digester. We recover three high-quality raw materials from the VGF waste from municipalities in the area around Alphen aan den Rijn.

Process improvement In 2020, we were able to improve on 2019’s record revenue from green gas. At the same time, we are always trying to find the optimum balance between composting and digestion. In 2020, we conducted practical trials into the best way to compost the digestate, which remains after digestion. From these trials it seems that tunnel composting is the most suitable technique. Based on these results, we made preparations for investment in two composting tunnels alongside the existing compost fields.

VGF waste produces three sustainable products

OUTLOOK

With the expansion of two composting tunnels at Bio Power Alphen we can improve the production of raw materials from VGF waste within the existing permitted capacity. We will simultaneously be making environmental gains because we won’t have to remove the digestate to ensure optimum treatment. We can keep the treatment on our own site. This will prevent additional transport and we will avoid CO2 emissions, thereby also reducing the impact our facility has on the environment.

■ Compost: a natural soil improver that replaces fossil peat and fertiliser. ■ Green gas: wet, organic residual waste is digested into biogas, which is reprocessed into green gas. This green gas is of a very high quality and replaces fossil natural gas. ■ Liquid CO2: when biogas is refined into green gas, CO2 is released. Bio Power Alphen compresses this into liquid CO2, which can be used to stimulate plant growth in greenhouse horticulture, among other things. With that, we are closing another materials loop.

liquid CO2

compost

2,111 tonnes

32,528 tonnes green gas

2,436,086 Nm 3


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Planet Climate Social context

Further limiting CO2 emissions The Earth is heating up and the biggest cause of this is the increase in the amount of greenhouse gases. CO2 is the most well-known greenhouse gas. It is released in huge quantities during the combustion of fossil fuels, for example during energy generation and industrial production processes. In 2020, the European Union refined its ambition to reduce CO2 emissions. By 2030, these have to be reduced by 55%, not 40% as originally planned. The reference year is 1990.

European climate policy The climate talks held in Paris in 2015 guide the European Union’s Climate policy, which is focused on reducing CO2 emissions. In 2019, the European Commission presented its Green Deal, with its main aim of being climate neutral in 2050. To achieve this, it is necessary to switch to a circular economy.

Climate plan and the Integrated Energy and Climate Plan In its national Climate Plan every EU member state describes its climate policy for the next ten years, from 2021 to 2030. In addition, all member states are drawing up an Integrated National Energy and Climate plan (INEC). This will inform the EU of their policy. The INEC contains a package of measures for a wide range of sectors that will achieve the reduction goals for CO2 emissions. The waste sector will also contribute. In addition, in 2020 the member states also worked on further supplementing the Climate Act.

Our approach

Energy-saving business operations It is very important to ensure that Indaver’s processes and facilities are run as economically as possible, thereby limiting our CO2 emissions and saving on costs. It is therefore important to have insight into our energy management. We monitor the energy consumption of our facilities, processes, buildings and logistics operations constantly. With this knowledge we can investigate potential points for improvement.

Reducing CO2 emissions Recycling separated waste streams is the first step towards limiting CO2 emissions. Indaver also works on solutions to reduce the CO2 emissions in our own treatment processes as much as possible and in line with the objectives of the Green Deal (see page 31). At the same time, and often in collaboration with partners, we look for innovative solutions to find a useful application for the remaining emissions or to convert them into new raw materials. Even in terms of mobility and transport we are working towards a reduction in CO2 emissions.


53

PREVENTING CO2 EMISSIONS, RECOVERING RAW MATERIALS Carbon Management Plan

To satisfy the requirements to reduce CO2 emissions set by the European Union, Indaver is focused primarily on preventing CO2. We opt for a circular solution because this is the most sustainable way to achieve the European goals set out in the Green Deal. By recovering materials from waste, we close loops and reduce CO2 emissions within the chain.

Strategy In 2020, Indaver drew up a Carbon Management Plan in collaboration with a wide group of stakeholders and experts.

Based on the main principles of the European Green Deal, our Carbon Management Plan focuses on the following topics.

The Carbon Management Plan gives a clear indication of our short- and longterm strategies and what goals we are putting in place for this. To demonstrate our efforts, we included investments, projects and innovations, detailing all the things we will do to reduce our CO2 emissions and even to prevent them completely. The document also acts as a business card for industrial customers who want to know our vision and strategy in terms of CO2 emissions.

1. Preventing the thermal treatment of waste streams that produce a lot of CO2 (specifically plastics) by using innovative recycling methods. 2. Reducing the use of primary energy sources. 3. Recovering as many secondary materials as possible from our waste streams, including wood, plastic, metals, precious metals, granulates and water. 4. Generating as much (green) energy as possible during our treatment processes. 5. Applying Carbon Capture and Utilisation to captured and cleaned flue gases.

Capturing CO2, storing or using CO2 is inextricably linked with Indaver’s production processes. In addition to all of our efforts to reduce CO2 emissions, we are also examining, alongside various partners, the potential for the safe storage of CO2 following capture (Carbon Capture and Storage, CCS) so that the best possible use can be made of it afterwards (Carbon Capture and Utilisation CCU). u Further information

Version 2.0 - July 2020

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With this focus, Indaver is contributing to the goals as stated in the Energy Efficiency Directive (EED), the Waste Framework Directive (WFD) and the Renewable Energy Directive (RED) legislation, as established by the European Commission. (see page 11)

Carbon Management Plan


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PREVENTING CO2 EMISSIONS, RECOVERING RAW MATERIALS Industrial collaboration for efficient use of raw materials

Partnership

Partnership

Power-to-methanol Antwerp

Synergy with Group Op de Beeck Materials and Treatment Water that contains ammonia replaces urea Indaver is always looking for synergy with other businesses, to find useful applications for waste streams. Consequently, in Doel (Belgium) we have entered into a collaborative agreement with the neighbouring Group Op de Beeck Materials & Treatment. From organic waste production, this company produces a fairly concentrated (20%) ammoniacontaining water. For our fluidised bed and grate incinerator facilities, we use ammonia-containing urea as a reagent for gas washing. In recent years, we jointly investigated whether this ammonia-containing water could be suitable as a nitrogen oxide reagent for gas washing and the fluidised bed incinerators. Replacing urea with a sustainable secondary material is desirable since urea is produced using fossil raw materials.

The results were positive. The ammoniacontaining water can be used without any significant consequences. Although the infrastructure must be adapted because, among other things, the coagulation properties and the boiling point are different from those of urea. Winning partnership In 2020, we built a new reception facility to store it and since May 2020 we have been making use of this secondary material from Group Op de Beeck Materials & Treatment Or this partnership is a win-win for everyone. ■ The business has a sales market for a secondary material and is thereby closing a loop. ■ Indaver is getting a significantly better rate for a secondary material and is also preventing the CO2 emissions that are released during urea production. ■ The logistics chain of one to two tankers per week is reduced to

1 km instead of around 100 km and thereby prevents CO2 emissions. OUTLOOK

Indaver purchases 800–900 tonnes of ammonia-containing water annually. Group Op de Beeck Materials & Treatment produces around three times as much. Both partners are therefore currently investigating whether ammonia-containing water could also be used for processes other than those for the fluidised bed incinerators.

Methanol is an essential raw material for industry. On an annual basis, businesses in the Antwerp port consume 300,000 tonnes of methanol, which is produced using fossil raw materials. In May 2020, seven Antwerp businesses signed a collaborative agreement to produce methanol sustainably. Indaver was one of the participants. We are contributing our knowledge on CO2 capture and at the same time we are hoping to expand our knowledge around this new project.


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STRIVING FOR CLIMATE-NEUTRAL FACILITIES AND SITES

Climate neutral A climate-neutral location is one where the facilities and processes on that site do not contribute to climate change. At Indaver, the sites in Meath in Ireland and Doel in Belgium are striving to become climate neutral. By recovering energy with these facilities, Indaver is preventing CO2 from being emitted elsewhere through the generation of energy using fossil fuels. We also recover materials, which means they don’t have to be mined, and this also prevents CO2 emissions.

Reducing CO2 by recovering energy

2020

Doel

Meath

1,200,000 1,100,000 250,000

1,000,000 900,000

623,605

800,000

225,000

reduced CO2 emissions (organic part of waste)

200,000 175,000

700,000 600,000

150,000

1,172,871

362,697

avoided CO2 emissions (energy)

100,000

300,000

75,000

200,000

50,000

100,000 0

reduced CO2 emissions (organic part of waste)

125,000

500,000 400,000

113,701

206,729

58,939 43,401 143,167

avoided CO2 emissions (energy)

12% not avoided or non-renewable

avoided CO2 emissions (energy) 8,064

25,000 26,025

avoided CO2 emissions (metals)

13% not avoided or non-renewable

0

  CO2 emissions (in tonnes)   avoided and reduced CO2 emissions (in tonnes)   not avoided or non-renewable CO2-factors used for the calculations changed in 2020 and are based on NBN-EN 15316-4-5:2017


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CARBON MANAGEMENT PLAN IN PRACTICE

Businesses will separate better at source Good separation at source ensures that fractions that are suitable for recycling don’t disappear into the residual waste and get incinerated. This applies to commercial waste as well as household waste. In Flanders, a number of changes to the waste legislation (VLAREMA) have been approved, which means that more fractions will be separated in commercial waste. In the Netherlands, the multi-year FWRM programme (From Waste to Raw Materials) is helping to halve the amount of residual waste (similar to household waste) produced outside the home in offices, shops and the service sector.

Sun and wind energy Indaver recovers energy from our treatment processes, energy that we can then use for our own processes. Our sites are therefore becoming increasingly self-sufficient. We supply the surplus as (green) energy to neighbouring businesses and to the national electricity grid. In addition to our usual recovery of energy from waste, in 2020 we installed solar panels on two sites.

Terneuzen At IWS Terneuzen (the Netherlands), we invested in 670 solar panels in 2020, which have been placed on the roof of one of the buildings on this site. Together, they produce 280 MWh per year. This is enough to supply more than 10% of the energy consumption on the site. To promote electric transport, we have installed charging points for electric cars and bikes.

Willebroek On the Willebroek site (Belgium) we installed 4,000 m2 of solar panels in 2020, which produce 600 MWh. A windmill also provides energy. Willebroek is now almost entirely self-sufficient.

Solar panels in Willebroek

Charging points from solar energy in Terneuzen


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CO2-FOOTPRINT IN THE NETHERLANDS Conscious use of energy

Reducing CO2 emissions is closely related to energy consumption. For six years, Indaver Nederland has been closely monitoring its energy consumption on all of its sites using the tools and methods of the CO2 Performance Ladder. Thanks to the insights obtained from this, we can work on using our energy sources more economically. Energy Efficiency Directive The developments in and the reduction of energy consumption are continually evolving and Indaver Nederland is moving with this. Accordingly, we looked into a few alternatives for the CO2 Performance Ladder. The European Energy Efficiency Directive (EED) offers us the best options for being more aware of our energy consumption and offers insight into further opportunities to make savings. The EED has tools for recording the energy balance per site and for conducting an EED energy audit. Energy Audit Preparations In 2020, we replaced the last of the older electricity metres. We can now monitor consumption at

each location using e-monitoring. We have also completed all of the preparations for the first series of EED energy audits for all of Indaver’s Dutch sites. This audit is a systematic, four-year report on the current energy consumption and the opportunities for making savings. The EED energy audit provides a detailed overview of all energy streams per site: for buildings, industrial processes and facilities, transport and heat. This results in a quantified overview of achievable measures that can be taken to save energy in all of these areas over the next four years.

OUTLOOK

The first EED energy audits were conducted in 2020. In 2021, IWS Terneuzen and the VGF-composting sites in Alphen aan den Rijn, Nieuwdorp and Europoort can start working on the recommendations from these audit reports. In the first quarter of 2021, the EED audits of all other sites in the Netherlands will follow, and the integrated energymanagement action plan for 2021 can be drawn up.

Reducing our carbon footprint 

2020

40,000 30,000

11,953 Scope 2

20,000 10,000

31,449

Using compost*, biomass, green gas and liquid CO2

21,948 Scope 1

0 -10,000 -20,000 -30,000

63,474

Hydrochloric acid recycling**

-40,000

ARP in IJmuiden: negative footprint The Dutch site Indaver ARP has had a negative ecological footprint for years. The 100% regeneration of hydrochloric acid that ARP conducts for Tata Steel in Ijmuiden, in a completely closed loop, prevents so much of the steel company’s CO2 emissions that it more than compensates for our own CO2 emissions from energy consumption. Indaver ARP works with Tata Steel to implement continuous improvements that further reduce the CO2 emissions. The key points in this are energy-saving and reuse of heat and water.

-50,000 -60,000

Scope 1: direct CO2 emissions Scope 2: indirect CO2 emissions CO2 emissions (Scope 1&2: externally validated data) (total emissions: 33,901 tonnes) Compensation (total: 94,923 tonnes) * Compost utilisation: calculated according to established method ** Avoided emissions: calculation based on emission factors (from literature) Recovered gas thanks to landfill gas utilisation Stainkoeln is consumed in our own water treatment plant. Avoided CO2 and effect on Scope 1 emissions will be included in the footprint from 2021.


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Planet Energy Social context

Our approach

Fossil fuels put a strain on the environment

Energy from waste

The supplies of oil, coal and natural gas are finite and using them to create energy is bad for the Earth’s climate. At the same time, the demand for energy has not reduced. However, alternative energy sources (wind, sun and water) are now responsible for an increasing share of production.

You can create value from waste, even when it is incinerated. Indaver’s treatment facilities create energy from the incineration process. We use this energy, in the form of steam, hot water, green gas or electricity, for our own processes. Through heating, steam and electricity networks we supply the surplus to neighbouring businesses and residential areas.

Less consumption and cleaner The European energy policy is focused on cleaner, more reliable and cheaper energy provision. In 2018, the European Commission (once again) refined its goals considerably for the European energy policy. By 2030, 32% of European energy must come from renewable sources (namely sun and wind) and energy consumption must have reduced by 32.5% in that year (the reference year is 1990). (see page 12)

Landfill gas Even our landfill sites can be a source of sustainable energy. Where organic residual streams are stored, landfill gas is released. We recover as much of this gas as possible in the form of green gas or electricity. With this waste-to-energy strategy we are reducing the consumption of fossil fuels and CO2 emissions and increasing our share in renewable energy. In this way we are contributing to the European goals as expressed in the Green Deal.


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WASTE TREATMENT GENERATES (GREEN) ENERGY

During the thermal treatment of waste a lot of energy is released. Indaver recovers the energy and finds useful applications for it. We consume some of the electricity ourselves and we deliver the surplus to the public network. For big industrial energy projects we are taking part in local heating and steam networks to supply companies in these networks with energy. In this way we are helping to reduce the consumption of fossil fuels within the chain and with that CO2 emissions are also reduced.

If all the energy recovered from thermal treatment processes in 2020 was converted into electricity, it would equate to the average electricity consumption of 268,600 households (3.5 MWh/family per year). In addition to the energy generated by our thermal treatment facilities, we also produce green gas from organic waste in Alphen aan den Rijn (the Netherlands) and at our landfills in the Netherlands and in Belgium. Alphen aan den Rijn produces energy for a further 1,600 households (1,500 m3 natural gas per year).

Antwerp

Doel

Rotary kilns

Grate incinerators

households

households

10,900

92,300

Meath

Grate incinerator

7,200

11,500

Rotary kilns households

Alphen a/d Rijn households

households

Hamburg

households

1,600

107,400

Biebesheim

39,300

Bio Power (green gas)

Doel

Fluidised bed incinerators

Rotary kilns households

Energy for

270,200 households


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INDACHLOR: ENERGY FOR NEIGHBOURING INDUSTRY

Steam for neighbouring business Except for the recovery of hydrochloric acid, our latest recycling facility, IndaChlor in Dunkirk (France), also generates energy. Indachlor produces 165,000 tonnes of steam each year, of which 135,000 tonnes is delivered to a neighbouring business. This neighbouring business uses the steam in its

production process. This prevents the need for it to produce fossil fuel-based energy and reduces its CO2 emissions.

Partnership Within the context of the PECS (see the explanation opposite) we have made a video that shows how the energy is generated.

Indaver converts the remaining steam to electricity for its own use. The site is self-sufficient in its energy use.  Watch the video

Ports Energy and Carbon Savings IndaChlor is one of the pilot projects for the Ports Energy and Carbon Savings (PECS) project. This international project, which is part of the European guiding framework Interreg 2 Seas, researches ways to make small and medium-sized ports greener, more energy efficient and more CO2 neutral. Ports, industry, knowledge institutions and local stakeholders are working together on this project. Once IndaChlor is operational, it will make the energy supply in the port of Dunkirk more sustainable. The knowledge gained from the PECS project could inspire other ports to make their energy supply more sustainable. Financial PECS receives financing from the Interreg 2 Seas programme 2014–2020, which is partly financed by the European Regional Development Fund (ERDF) under the subsidy contract No. 2S01-020. The Dutch provinces of North-Holland and South-Holland also provide financial support.  More info on the PECS project.


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WASTE TREATMENT GENERATES (GREEN) ENERGY

Project

Waste-to-energy: Ness-energy project in Scotland In August 2019, Indaver in Aberdeen (United Kingdom) signed a waste-toenergy contract to run a new energyfrom-waste plant. Each year, this facility will convert around 150,000 tonnes of non-recyclable household waste into electricity for a few of the local authorities in North-East Scotland. Construction began in 2020. Indaver has a lot of experience in running waste-to-energy plants.

ECLUSE: Green energy provision in Waasland Port On 15 March 2019, the steam network ECLUSE was officially declared operational. ECLUSE supplies steam to five chemical companies, which is generated by burning waste in Indaver and SLECO’s facilities. These five companies no longer need to make steam using natural gas for their processes. On an annual basis this represents a reduction of as much as 100,000 tonnes of CO2 emissions This green energy

provision currently represents at least 5% of all the green heat produced in Flanders. ECLUSE will therefore make a significant contribution to the achievement of the Flemish climate targets. The steam network has been built for the future. It has double the capacity of the current demand for steam.

We are very proud that Scotland is entrusting this service provision to us, a foreign company, and drawing on our expertise. The construction of the treatment plant has been awarded to the Spanish firm Acciona. OUTLOOK

The energy-from-waste plant will be operational in 2022. Indaver will run it for twenty years.


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“The green energy we produce is not reliant on weather conditions. E-Wood can produce energy day and night. By investing in these types of projects we are ensuring the stable supply of green energy to the grid.”

E-WOOD: POWER PLANT FOR WOOD WASTE

Part of the wood waste that comes onto the market is not suitable for recycling. If it is collected separately and treated thermally, this waste stream produces green energy. This type of power plant therefore fits perfectly with the European goal for renewable energy.

A further advantage is that an energy plant for wood waste ensures a stable supply of green energy to the electricity grid. It is not reliant on the weather (sun, wind) and there is an adequate supply of non-recyclable wood waste available. For Indaver and its partner, SUEZ, this is reason enough to jointly expand the site in Doel (Belgium) with a new energyfrom-waste plant called E-Wood.

Green energy The new treatment facility has a capacity of 20 MW and will incinerate around 180,000 tonnes of wood waste each year in a fluidised bed incinerator. We will convert the green energy it generates into electricity. E-Wood will also supply steam to ECLUSE’s existing industrial steam network in the Antwerp Port region.

Wim Ooms, Manager Doel Plant

OUTLOOK

On this site, there is already suitable infrastructure for the sustainable and safe treatment of non-recoverable waste and sludge. There is also an experienced operational team present, which means the operations can be integrated efficiently. Construction began in September 2020. The investment, shared between both partners, amounts to a total of 95 million euros.

E-Wood will be operational before the end of 2022.

WtE

E-Wood

WOOD WASTE

180,000 TONNES PER YEAR

INVESTMENT

95 MILLION EUR

ELECTRICITY PRODUCTION

20

FLUIDIZED BED INCINERATOR

MW

HIGH PRESSURE STEAM DELIVERY

ENERGY PARTNERS BOILER BAR

THERMAL CAPACITY

°C

MW

73 453

80


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NORTH ANTWERP HEATING NETWORK The biggest heating network in Flanders

Project Partnership The North Antwerp Heating Network will transport the residual heat from Indaver plants to the neighbouring industry and some residential areas in North Antwerp. The construction of heating networks such as the one in North Antwerp fits in with the European and Flemish climate goals to make optimum use of heat. Furthermore, it fits in perfectly with Indaver’s strategy to further increase the energy efficiency of its energy-from-waste plants and with the strategic energy vision of the city of Antwerp, which promotes a sustainable heating policy.

Boortmalt heat supply Boortmalt, the world’s largest malting company, will purchase and use Indaver’s residual heat via the network. Boortmalt’s biggest site is in Antwerp, approximately 8 km from Indaver. The malting process requires large amounts of heat, which are currently being generated using fossil fuels or by cogeneration systems. The heat supply means that Boortmalt can considerably reduce its consumption of fossil fuels and, with that, it’s CO2 emissions.

Expansion to the residential network is possible An interface for a residential network is also being added to the heating network. If this is achieved, we will be able to supply heat to 3,000 households, a number of schools and public buildings. Investment support The North Antwerp Heating Network is set to become the largest heating network in Flanders. The Flemish Government is supporting this project with an investment grant of 15.7 million euros. There is still plenty of potential for the reuse of residual heat in Flanders. This project should help to fulfil the European objectives for energy efficiency. OUTLOOK

The environmental permit was obtained in May 2021. The North Antwerp Heating Network is expected to be operational by 2023.

Transport company In December 2019, a transport company was set up for the North Antwerp Heating Network. This consists of two partners: Indaver (70%) and Port of Antwerp (30%). The company is responsible for the construction, operation and maintenance of the heating network between Indaver and Boortmalt as well as the interface to the residential heating network that may be constructed in the future.


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Planet Safe Sink Guarantee Social context

Our approach

Secondary materials

Safe Sink approach

In the circular economy we constantly reuse raw materials. Manufacturers and consumers rely on the fact that these secondary materials are identical in quality and as safe to use as the primary raw materials that they replace.

Even in the circular economy, there is ultimately a fraction that is not suitable for reuse, recycling or incineration.

No contamination of the loops As well as usable materials, waste streams also contain hazardous components. The circular economy relies on pure loops. These unwanted and hazardous substances can never go back into the materials or food loops. Legislation and regulations provide frameworks for treating these residual fractions.

Some parts of this residual waste contains risky components that must never go back into the loop. Waste materials that can be thermally processed we destroy in our rotary kilns. The extensive flue gas cleaning ensures that the emissions comply with all emission standards. We treat the inorganic hazardous waste in our physicochemical plants, which neutralise and immobilise the heavy metals and other components. At the landfill sites for hazardous waste, we ensure the safe and sustainable disposal of various hazardous waste or residues remaining after thermal or physicochemical processing. With this Safe Sink approach, we keep both the environment and the and the circular economy clean and safe.


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KEEPING HAZARDOUS WASTE OUT OF THE LOOP

Indaver fulfils our social role regarding the safe storage and treatment of hazardous waste – even when this waste comes from outside our own regions. We apply our expertise internationally in order to provide appropriate solutions for hazardous waste.

Treating obsolete pesticides

Old ammunition

In 2020, Indaver in Germany completed the international project on the treatment of expired pesticides. These were being stored on 31 sites of a former production facility in Moldavia. Indaver provided a safe and sustainable solution. Between the end of 2019 and the end of 2020, our rotary kiln incinerators in Hamburg treated 405 tonnes of pesticides and contaminated soil. During the treatment process we generated energy that we supplied back to the city of Hamburg via the heating network.

Indaver has experience in treating old ammunition. For example in Stadtallendorf (Germany), Indaver in Germany is providing the transport and treatment for old ammunition. This ammunition was on a former production site for ammunition and explosives from the Second World War. The buildings are being demolished and no ammunition or explosives can remain. Following the first phase, which ran until 2020, we are now involved in the second phase, which involves the transport and treatment of 67,000 tonnes of contaminated soil.

OUTLOOK

In 2021, the Hamburg and Biebesheim sites will treat 800–1,000 tonnes of old pesticides and contaminated soil from Belarus as part of a United Nations development programme.

Sustainable treatment of hazardous waste on the Indaver site in Biebesheim (Germany)


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KEEPING HAZARDOUS WASTE OUT OF THE LOOP

Solution for illegally dumped chemical drums In Goslar (Germany) in the 1960s a former mining pit was used illegally as a landfill site for liquid and solid chemical waste, both underground and overground. The soil has been contaminated with toluene, cyanide, PCB, arsenic and cadmium, which are sitting in rusty drums. The Indaver sites Biebesheim and Hamburg (Germany) treated this hazardous waste in 2020. We provided suitable packaging material and treatment of the solid waste and contaminated water. The project was particularly exceptional due to the high contamination levels of the waste.

Approach to Substances of Very High Concern Indaver always ensures the sustainable processing of waste products that are produced in the society. Waste streams can contain Substances of Very High Concern (SVHC), such as PFAS.

including in the the textile industry or for use as fire-fighting water. However, PFAS compounds are very persistent. This means that they do not break down naturally or biologically and can build up over time.

PFAS is an term for perfluorinated organic components. PFOS and PFOA belong to the PFAS family. These organofluorine compounds do not occur in nature. The material has been produced since the 1940s and used all over the world.

There is evidence that exposure to certain PFAS concentrations can result in damaging effects on human health and the environment.

The fabric is characterised by its grease, water and dirt-repellent properties and has many applications,

Sustainable disposal of PFAS The European Regulation on POPs (persistent organic pollutants) requires these substances to be destroyed or irreversibly transformed by thermal treatment. In its rotary kilns in Antwerp Indaver offers a solution for waste with high concentrations of fluororganic compounds. The PFAS compound is irreversibly broken down into different molecules by the high temperature. The plants are equipped with very extensive flue gas purification.

By means of additives such as lime milk, the remaining fluorides are captured and converted into harmless calcium fluoride. The residue is safely stored on the landfill site. Working together on the best solution As a waste partner to chemical and pharmaceutical large-scale industries, Indaver helps to find practical solutions. This is why Indaver in the Netherlands regularly consults with the waste sector, the authorities and its customers in order to roll-out a safe and sustainable SVHC policy and the best approach. Risk management is of paramount importance here. In this way, Indaver fulfils its role as gatekeeper. In Belgium, Indaver is also closely following up new developments. OUTLOOK

Indaver is closely following developments in its area of activity and will cooperate in further fine-tuning the legal framework and standards for the future, based on scientific insights.


67

2020 SUSTAINABILITY REPORT

PLANET > SAFE SINK

MEDIPOWER ENSURES SAFE TREATMENT Coronavirus The importance of the safe treatment of hazardous waste has never been clearer. During the fight against coronavirus, there was a temporary increase in the volume of hazardous medical waste (HMW) and non-Hazardous Medical Waste (nHMW). The Indaver Safe Sink guarantee continuously ensures that this waste is transported and treated safely.

We have years of experience in the treatment of HMW. On our site in Antwerp, Belgium, we have MediPower, a rotary kiln incinerator that is suitable for treating this type of waste. The incineration occurs at a temperature of 950 °C with post combustion, which ensures the most complete destruction possible of all contaminants. Coronavirus waste Since March 2020, we have also been destroying waste that is (potentially) infected with the coronavirus. This prevents hazardous substances from going back into the loop. The hospitals store this waste in special packaging that offers adequate protection to prevent contamination. It is transported in accordance with the directives for hazardous medical waste. Once it arrives in Antwerp, an automatic feed system with roller conveyers, pushers and lifts ensures the coronavirus waste goes directly into the incinerator. Therefore, minimal manual handling is required. Naturally, our staff wear all the appropriate personal protective equipment during the treatment of this type of waste.

Increase in volume During the first wave of coronavirus, in the spring of 2020, we were confronted with an influx of coronavirus-related hospital waste. At its peak, at the start of April, the volume reached 65% more than the usual amount of hospital waste. We worked with the government, experts, virologists and hospitals to come up with an action plan to ensure we could continue to guarantee the treatment. Since it was unclear initially how big the supply would get, Mexico Natie in Zwijndrecht, Belgium, offered a warehouse suitable for temporary storage.

“We usually pick up 17 to 20 pallets of HMW from hospitals. During the first three months of the pandemic, there were sometimes 50 pallets just for COVID-19 waste. We frequently had to make multiple trips each day. In practice, things can sometimes be different to what you imagine on paper, but you can respond to that.” Wouter Van Ommen, Operational Manager Logistics, Kallo, Belgium

 Watch the short video about MediPower


68

2020 SUSTAINABILITY REPORT

PLANET > SAFE SINK

MEDIPOWER ENSURES SAFE TREATMENT Coronavirus Transport Approved hauliers, including our own drivers from LOG+, transported the HMW from various Flemish hospitals to MediPower in Antwerp. They were responsible for wrapping, loading and packing the load and for transporting and unloading it in Antwerp. They had the necessary personal protective equipment for these shipments. They also transported and delivered the empty packaging.

Non-hazardous medical waste

Instructive videos To support hospital staff in the safe treatment of hazardous medical waste, Indaver recorded five instruction videos (in three languages) that explain how to close the different types of special packaging correctly.

 Watch the videos

One animated video shows the route taken from the collection of hazardous medical waste in the hospital, via transport, to treatment.  Watch the video

In consultation with OVAM, virologists, the hospital sector, waste treatment companies and hauliers, the number of fractions of non-hazardous medical waste (nHMW) has been extended. This was based on a scientific risk assessment. This includes, for example, disposable linen goods and care materials that have been in contact with COVID-19 patients. After temporary storage in the hospitals, we treat these fractions in our grate incinerators. Manual handling is also very limited for this. We deposit the waste directly in the bunker and grippers feed it into the grate incinerators through chutes.


69

2020 SUSTAINABILITY REPORT

PLANET > SAFE SINK

LANDFILL SITES: THE FINAL PART OF SUSTAINABLE WASTE MANAGEMENT

Even in a circular economy there are ultimately residual streams left over that, due to their properties, cannot go back into or enter the loop. The final part of sustainable waste management is, therefore, the landfill site. Here, Indaver safely stores (in a safe sink) the waste products that cannot be recycled, reused or incinerated.

Indaver has bundled all of its expertise on the life cycle of landfill sites and their sustainable management into the Business Unit Landfill Reconversion. This main priority of this business unit is to secure the continuity of landfill capacity in the Netherlands. Indaver owns three landfill sites in the Netherlands. Two of them, Stainkoeln and Afvalberging Noorden Midden-Zeeland (Waste Storage North and Mid-Zeeland), are operational. The third, now called Merwedeheuvel, is in the middle of its transformation from landfill site to recreation area. We also have two landfills, Hooge Maey and 3 Valleien, in Belgium. Both countries have put a stop on landfill capacity. Stainkoeln In 2019, Indaver took over Grontmij BRP. Stainkoeln landfill site in Groningen was one of the parts of the business that was taken over (also see page 107). In 2020, the BU Landfill Reconversion was able to purchase the adjacent land, Roodehaan, which comprises 12.5 hectares. This paves the way for the implementation of a third phase for Stainkoeln. With Stainkoeln 3, Indaver can guarantee continuity for its customers in their landfill capacity. Stainkoeln 1 was already closed in 1995 and Stainkoeln 2 is almost fully landfilled.

Afvalberging Noord-en Midden-Zeeland In the Netherlands, the law states that 30 years after laying the base liner for a landfill space, it must be capped. This means that for Afvalberging Noord-en Midden-Zeeland in Nieuwdorp, the initial preparations are underway for completion of phase 3A and 3B. At the same time, we are exploring the options for expansion of this landfill site. Merwedeheuvel In mid-2020, the completion of the Derde Merwedehaven & Inrichting Merwedeheuvel project reached the halfway mark. We wanted to celebrate this with a tour for the participants of the annual congress for the International Solid Waste Association (ISWA), which was scheduled to be held in Rotterdam in 2020. Unfortunately, the congress was cancelled due to the pandemic. At the end of this multi-year project in Dordrecht, the former landfill site must be handed over to the province of South Holland as a recreation area by 1 January 2023 at the latest.

The “Groene Koegors” In 2020, Indaver finally handed over the former landfill site Koegorspolder, near Terneuzen, to the province of Zeeland. The handover was scheduled for 2018, but had encountered delays. The Groene Koegors, as it will be called, will be given a recreational purpose, including a footpath with an emphasis on flora and fauna. Flower-rich grassland, ponds, marshlands and trees will attract birds, butterflies and bees. There are plans for a solar park.


2020 SUSTAINABILITY REPORT

70

Planet Impact Social context

A safe and clean living environment Society expects a safe and clean living environment. Industrial and manufacturing companies can now be built only on industrial sites intended for that purpose, although older industries may still be situated near residential areas. Regardless of their location, businesses have a responsibility to operate cleanly and safely to ensure they are not harmful to the environment.

Our approach

Care for the environment Indaver does everything possible to ensure its activities don’t harm the lives of people, animals and plants. We use energy and water sparingly in our processes and we prevent contamination of the soil and groundwater. We promote biodiversity in our environment. Our activities always adhere to the strictest environmental standards, we measure our emissions continuously and check the properties of our emissions and residues. With these results, and thanks to the application of proven technologies, we limit the effect of our emissions and residues on the soil, air and water.


71

2020 SUSTAINABILITY REPORT

PLANET > IMPACT

MINIMISING ENVIRONMENTAL IMPACT AS MUCH AS POSSIBLE To Measure is to Know Indaver wants to limit the environmental impact of its activities as much as possible. That is why we monitor our activities closely, measure our emissions continuously and check the properties of our emissions and residues. These measurements help us to limit our impact on the environment. New technologies help us with this process.

Air

Water

Soil

We continuously monitor and check the flue gases emitted by our facilities. We invest in new technologies and methods to limit the influence of our emissions on the air as much as possible.

Indaver uses water sparingly. To limit our water consumption further, we invest in new technologies and methods. Our activities always satisfy the strictest environmental standards and we prevent contamination of the groundwater.

Indaver ensures its activities have no impact on the soil. We take the necessary measures to prevent contamination of the soil.

u More information on pages 72-84 u More information on page 85

u More information on page 87


72

ROTARY KILNS ANTWERP Emissions and impact in 2020

1. Mass balance IN Waste (*) Waste used in place of raw materials (*)(**)

OUT 154,920 tonnes 5,746 tonnes

Energy Heating oil Steam Electricity

1,148 tonnes 131,907 GJ 24,283 MWh

Flue gas cleaning additives Quicklime Sodium hydroxide Absorbent for dioxins and heavy metals Limestone DeNOx reagent

Emissions to atmosphere Flue gases

1,030,283,019 Nm³

Energy Energy recovery

1,141,689 GJ

Water discharged Waste water (***)

151,530 m³

Residual products 954 tonnes 2,374 tonnes 12 tonnes 3,940 tonnes 322 tonnes

Bottom ash Fly ash + boiler ash Filtercakes (***)

25,346 tonnes 4,889 tonnes 8,506 tonnes

Water purification additives TMT FeCl3

121 tonnes 560 tonnes

Water Mains water (***) Ground water (***) Reused water (***)

227,454 m³ 332,971 m³ 143,610 m³

(*) Total volume waste processed in rotary kilns: 160,666 tonnes = 154,920 tonnes + 5,746 tonnes (**) Waste used in place of raw materials: boiler ash, glass waste from bulb processing, waste oil, butanol (***) Calculated value


73

ROTARY KILNS ANTWERP Emissions and impact in 2020

2. Performance relative to emission limit

CO

Dust 10 mg/Nm³ Metals* 0.5 mg/Nm³

0.61

mg/Nm³

0.14

1.01

TOC 10 mg/Nm³

mg/Nm³

0.0052

mg/Nm³

HCl

10 mg/Nm³

1.4

mg/Nm³

mg/Nm³

130

Cd, Tl 0.05 mg/Nm³

mg/Nm³

0.6

CO

19

TOC

1

0.100

HCl

0.2

0.080

SO2

1.4

NOx

134

0.060

0.21

mg/Nm³

<0.009

Concentration (ng TEQ/Nm3)

0.120

18

mg/Nm³

SO2 50 mg/Nm³

NOx 180 mg/Nm³

Cd, Tl

0.040

Hg

0.020 0.000

0.019

2017

2018

2019

Rotary kilns continuous Rotary kilns discontinuous

Sum of Sb, As, Pb, Cr, Co, Cu, Mn, Ni, V, Sn

Daily average standard unless otherwise stipulated in Vlarem and/or environmental permit

Performance 2020: the daily average values of the continuously measured parameters (Dust, CO, TOC, HCl, SO2 and NOx) were determined based on validated averages cf. Vlarem II art. 5.2.3 bis 1.27 §1.

Metals**

< 0.0093 0.0053 0.14

0.0013

2016

Emission limit *

4. Volume of pollutants*

Dust

0.140

50 mg/Nm³

mg/Nm³

Hg 0.05 mg/Nm³

3. Dioxin measurements

Dioxin pollutant volume = 11.4 mg TEQ (in normal conditions)

2020 Volumes of pollutants from contaminated components (in tonnes) * The pollutant loads for the continuously measured parameters (Dust, CO, TOC, HCl, SO2 and NOx) were determined based on validated daily averages cf. Vlarem II art. 5.2.3 bis 1.27 §1. ** Sum of Sb, As, Pb, Cr, Co, Cu, Mn, Ni, V, Sn


74

ROTARY KILNS BIEBESHEIM Emissions and impact in 2020

1. Mass balance IN Waste (*) Waste used in place of raw materials (*)(**)

OUT 116,746 tonnes 3,590 tonnes

Energy Heating oil Steam Electricity

748 tonnes 102,212 GJ 23,055 MWh

Flue gas cleaning additives Sodium hydroxide 50% Absorbent for dioxins and heavy metals DeNOx reagent

Emissions to atmosphere Flue gases

663,425,929 Nm³

Energy Energy recovery

753,396 GJ

Water discharged Waste water

55,470 m³

Residual products 4,692 tonnes 177 tonnes

Bottom ash Fly ash

21,686 tonnes 7,281 tonnes

44 tonnes

Water Mains water Ground water Process water

15,012 m³ 171,334 m³ 13,341 m³

(*) Total volume waste processed in rotary kilns: 120,335 tonnes = 116,746 tonnes + 3,590 tonnes (**) Waste used in place of raw materials: sand, ammonia water 25%, Na-sulfide/polysulfide


75

ROTARY KILNS BIEBESHEIM Emissions and impact in 2020

2. Performance relative to emission limit

Dust 10 mg/Nm³ Metals* 0.5 mg/Nm³

0.32

mg/Nm³

CO

mg/Nm³

0.74

mg/Nm³

mg/Nm³

1.8

mg/Nm³

0.001

HCl

10 mg/Nm³

5.1

mg/Nm³

Hg 0.03 mg/Nm³

mg/Nm³

0.011 mg/Nm³

Cd, Tl 0.05 mg/Nm³

154

mg/Nm³

NOx 200 mg/Nm³

CO

SO2 50 mg/Nm³

Sum of Sb, As, Pb, Cr, Co, Cu, Mn, Ni, V, Sn

Daily average standard unless otherwise stipulated in environmental permit

Performance 2020

10

TOC

0.49

0.100

HCl

0.26

SO2

3.4

NOx

102

0.060

Cd, Tl

0.0075

0.040

Hg

0.0006

0.020

NH3

0.000

0.0039

2016

2017

2018

2019

Metals*

1.21 0.084

2020

Rotary kilns discontinuous Emission limit

*

0.21

0.120

0.080

0.39

mg/Nm³

Dust

0.140

TOC 10 mg/Nm³

16

4. Volume of pollutants

Concentration (ng TEQ/Nm3)

50 mg/Nm³

0.13

NH3 30 mg/Nm³

3. Dioxin measurements

Dioxin pollutant volume = 1.3 mg TEQ (in normal conditions)

* Sum of Sb, As, Pb, Cr, Co, Cu, Mn, Ni, V, Sn Volumes of pollutants from contaminated components (in tonnes)


76

ROTARY KILNS HAMBURG Emissions and impact in 2020

1. Mass balance IN Waste (*) Waste used in place of raw materials (*)(**)

OUT 139,765 tonnes 702 tonnes

Energy Heating oil Steam Electricity

514 tonnes 473,562 GJ 18,272 MWh

Flue gases

830,816,126 Nm³

Energy Energy recovery

1,210,546 GJ

Water discharged Waste water

13,479 m³

Residual products

Flue gas cleaning additives Limestone Absorbent for dioxins and heavy metals DeNOx reagent

Emissions to atmosphere

1,143 tonnes 170 tonnes 225 tonnes

Bottom ash Fly ash + boiler ash Gypsum

28,392 tonnes 4,011 tonnes 1,514 tonnes

Water Mains water Water from channel Rain water + process water Demineralised water

6,689 m³ 299,719 m³ 7,927 m³ 17,695 m³

(*) Total volume waste processed in rotary kilns: 140,467 tonnes = 139,765 tonnes + 702 tonnes (**) Waste used in place of raw materials: waste oil


77

ROTARY KILNS HAMBURG Emissions and impact in 2020

2. Performance relative to emission limit

CO

Dust 10 mg/Nm³

mg/Nm³

11

mg/Nm³

0.091

1.6

mg/Nm³

TOC 10 mg/Nm³

mg/Nm³

0.004

mg/Nm³

0.0034

mg/Nm³

74.6

mg/Nm³

HCl

10 mg/Nm³

8.1

mg/Nm³

Concentration (ng TEQ/Nm3)

SO2 50 mg/Nm³

Sum of Sb, As, Pb, Cr, Co, Cu, Mn, Ni, V, Sn

Daily average standard unless otherwise stipulated in Performance 2020

0.1

CO

9.1

0.120

TOC

1.3

0.100

HCl

0.59

0.080

SO2

6.7

NOx

62

Cd, Tl

0.0027

0.040

Hg

0.0033

0.020

Metals*

0.000

2016

2017

2018

2019

Rotary kilns discontinuous Emission limit

environmental permit

Dust

0.08

0.0076

NOx 200 mg/Nm³

*

4. Volume of pollutants

0.060

0.7

Hg mg/Nm³ 0.03 mg/Nm³

Cd, Tl 0.05 mg/Nm³

0.140

50 mg/Nm³

0.12

Metals* 0.5 mg/Nm³

3. Dioxin measurements

Dioxin pollutant volume = 6.3 mg TEQ (in normal conditions)

2020

* Sum of Sb, As, Pb, Cr, Co, Cu, Mn, Ni, V, Sn Volumes of pollutants from contaminated components (in tonnes)


78

FLUIDISED BED INCINERATORS DOEL Emissions and impact in 2020

1. Mass balance IN Waste

OUT 639,940 tonnes

Flue gases

Energy Heating oil Steam Electricity

739 tonnes 101,401 GJ 74,138 MWh

Flue gas cleaning additives Quicklime Sodium hydroxide Absorbent for dioxins and heavy metals DeNOx reagent

9,507 tonnes 504 tonnes 680 tonnes 180 tonnes

Incinerator additives Sand

2,820 tonnes

Water Mains water Reused water

Emissions to atmosphere

297,573 m³ 18,718 m³

2,799,745,981 Nm³

Energy Energy recovery

4,512,391 GJ

Water discharged Waste water

0 m³

Residual products Bottom ash Electrostatic filter and boiler ash Flue gas cleaning residue Scrap

41,666 tonnes 100,835 tonnes 16,842 tonnes 1,699 tonnes


79

FLUIDISED BED INCINERATORS DOEL Emissions and impact in 2020

2. Performance relative to emission limit

CO

Dust 10 mg/Nm³ Metals* 0.5 mg/Nm³

1.4

mg/Nm³

0.009

1.2

TOC 10 mg/Nm³

mg/Nm³

0.007

mg/Nm³

HCl

10 mg/Nm³

5.4

mg/Nm³

mg/Nm³

95

Cd, Tl 0.05 mg/Nm³

mg/Nm³

3.9

CO

40

TOC

3.3

0.100

HCl

1

0.080

SO₂

15

NOx

266

0.060

0.37

mg/Nm³

< 0.01

Concentration (ng TEQ/Nm3)

0.120

14

mg/Nm³

SO2 50 mg/Nm³

NOx 125 mg/Nm³

Cd, Tl

0.040

Hg 0.022

0.020 0.000

0.011

2016

2017

2018

2019

Fluidised bed incinerators discontinuous

Sum of Sb, As, Pb, Cr, Co, Cu, Mn, Ni, V, Sn

Daily average standard unless otherwise stipulated in Vlarem and/or environmental permit

Performance 2020: the daily average values of the continuously measured parameters (Dust, CO, TOC, HCl, SO2 and NOx) were determined based on validated averages cf. Vlarem II art. 5.2.3 bis 1.27 §1.

Dioxin pollutant volume = 45.8 mg TEQ (in normal conditions)

Metals**

< 0.028 0.02 0.026

2020

Fluidised bed incinerators continuous Emission limit

*

4. Volume of pollutants*

Dust

0.140

50 mg/Nm³

mg/Nm³

Hg 0.05 mg/Nm³

3. Dioxin measurements

Volumes of pollutants from contaminated components (in tonnes) * The pollutant loads for the continuously measured parameters (Dust, CO, TOC, HCl, SO2 and NOx) were determined based on validated daily averages cf. Vlarem II art. 5.2.3 bis 1.27 §1. ** Sum of Sb, As, Pb, Cr, Co, Cu, Mn, Ni, V, Sn


80

GRATE INCINERATORS DOEL Emissions and impact in 2020

1. Mass balance IN Waste

OUT 446,043 tonnes

Flue gases

Energy Heating oil Steam Electricity

589 tonnes 45,733 GJ 48,370 MWh

Flue gas cleaning additives Quicklime Limestone Absorbent for dioxins and heavy metals DeNOx reagent

2,782 tonnes 2,140 tonnes 286 tonnes 1,492 tonnes

Water Mains water Reused water (*)

Emissions to atmosphere 2,438,650,000 Nm³

Energy Energy recovery

3,877,109 GJ

Water discharged Waste water

0 m³

Residual products Bottom ash Boiler ash Flue gas cleaning residue Gypsum

71,002 m³ 2,943 m³

(*) Calculated value

93,721 5,849 9,799 2,063

tonnes tonnes tonnes tonnes


81

GRATE INCINERATORS DOEL Emissions and impact in 2020

2. Performance relative to emission limit

CO

Dust 10 mg/Nm³ Metals* 0.5 mg/Nm³

0.50

mg/Nm³

0.11

< 0.01

TOC 10 mg/Nm³

mg/Nm³

< 0.005

mg/Nm³

HCl

10 mg/Nm³

3.7

mg/Nm³

mg/Nm³

149

Cd, Tl 0.05 mg/Nm³

mg/Nm³

1.2

CO

7.5

TOC

0.3

0.100

HCl

1.1

0.080

SO₂

9.1

NOx

363

0.060

0.47

mg/Nm³

< 0.01

Concentration (ng TEQ/Nm3)

0.120

3.07

mg/Nm³

SO2 50 mg/Nm³

NOx 200 mg/Nm³

0.040 0.020 0.000

0.019

2016

2017

2018

and/or environmental permit

Performance 2020: the daily average values of the continuously measured parameters (Dust, CO, TOC, HCl, SO2 and NOx) were determined based on validated averages cf. Vlarem II art. 5.2.3 bis 1.27 §1.

2019

< 0.024

Hg

< 0.012

Metals**

< 0.024

2020

Grate incinerators continuous Grate incinerators discontinuous

Sum of Sb, As, Pb, Cr, Co, Cu, Mn, Ni, V, Sn

Daily average standard unless otherwise stipulated in Vlarem

Cd, Tl

0.011

Emission limit *

4. Volume of pollutants*

Dust

0.140

50 mg/Nm³

mg/Nm³

Hg 0.05 mg/Nm³

3. Dioxin measurements

Dioxin pollutant volume = 38 mg TEQ (in normal conditions)

Volumes of pollutants from contaminated components (in tonnes) * The pollutant loads for the continuously measured parameters (Dust, CO, TOC, HCl, SO2 and NOx) were determined based on validated daily averages cf. Vlarem II art. 5.2.3 bis 1.27 §1. ** Sum of Sb, As, Pb, Cr, Co, Cu, Mn, Ni, V, Sn


82

GRATE INCINERATOR MEATH Emissions and impact in 2020

1. Mass balance IN Waste

OUT 213,879 tonnes

Flue gases

Energy Heating oil Electricity

250 tonnes 17,283 MWh

Flue gas cleaning additives Quicklime Hydrated lime Absorbent for dioxins and heavy metals Expanded clay DeNOx reagent

1,206,314,327 Nm³

Energy Energy recovery

1,833,772 GJ

Water discharged 3,556 tonnes 781 tonnes 85 tonnes 263 tonnes 489 tonnes

Water Ground water

Emissions to atmosphere

71,425 m³

Waste water

0 m³

Residual products Bottom ash Boiler ash Flue gas cleaning residue Fly ash

38,302 210 4,259 10,270

tonnes tonnes tonnes tonnes


83

GRATE INCINERATOR MEATH Emissions and impact in 2020

2. Performance relative to emission limit

Dust 10 mg/Nm³ Metals* 0.5 mg/Nm³

0.3

mg/Nm³

CO

TOC 10 mg/Nm³

5.3

mg/Nm³

0.3

mg/Nm³

mg/Nm³

0.9

Hg 0.00024 0.05 mg/Nm³ mg/Nm³

mg/Nm³

0.00045

HCl

10 mg/Nm³

29

mg/Nm³

mg/Nm³

0.2

130

mg/Nm³

mg/Nm³

HF 1 mg/Nm³

NOx 200 mg/Nm³

SO2 50 mg/Nm³

Concentration (ng TEQ/Nm3)

0.49

CO

7.09

TOC

0.49

0.100

HCl

1.81

0.080

SO2

44

NOx

196

0.120

0.060

Cd, Tl

0.00054

0.040

Hg

0.00028

0.020

Metals*

0.000

Sum of Sb, As, Pb, Cr, Co, Cu, Mn, Ni, V, Sn

Daily average standard unless otherwise stipulated in environmental permit

Performance 2020

0.031

0.0035 0.0036

2017

2018

2019

2020

Grate incinerator continuous Grate incinerator discontinuous Emission limit

*

4. Volume of pollutants

Dust

0.140

50 mg/Nm³

0.026

Cd, Tl 0.05 mg/Nm³

3. Dioxin measurements

Dioxin pollutant volume = 4.3 mg TEQ (in normal conditions)

* Sum of Sb, As, Pb, Cr, Co, Cu, Mn, Ni, V, Sn Volumes of pollutants from contaminated components (in tonnes)


84

ARP IJMUIDEN Emissions and impact in 2020

Mass balance IN Waste acid

OUT 122,799 tonnes

Energy Natural gas Electricity

9,185,986 m³ 4,267 MWh

Flue gases

89,384 m³ 283,721 m³ 613 m³

108,551,125 Nm³

Water discharged Waste water

2,674 tonnes 65,242 m³

Water Industrial water Acid rinse water Demineralised water

129,753 tonnes

Emissions to atmosphere

Additives Fresh acid Compressed air

Regenerated acid

267,736 m³

Residual products Iron oxide

26,263 tonnes


85

2020 SUSTAINABILITY REPORT

PLANET > IMPACT > WATER

CONSERVING WATER

With climate change we are increasingly experiencing long periods of drought. When it rains, these are often huge downpours. Indaver uses water sparingly and reasonably. In addition, we use our technology to monitor our influence on the surrounding water and its quality.

Water consumption per site

2020

Primary water consumption

in m3

700,000 650,000

Hooge Maey 1,313 m³

600,000 550,000 500,000 450,000 400,000

Limiting the consumption of primary water We closely monitor our consumption of water from primary and secondary sources and we are continuously looking for ways to limit or recover any water used. At IndaChlor (France), we are investigating what options are available for using canal water, with pre-treatment, if necessary, instead of tap water.

The Doel site (Belgium) also has buffer containers. We make good use of the water to control dust on our landfill site.

Mains water 6,689 m³

350,000 300,000

557,955m³

250,000

Mains water 15,012 m³

200,000 150,000

356,305 m³

Demin.  water 613 m³

100,000

Water collection basin in Willebroek

0

299,719 m³ 171,334 m³

89,384 m³

50,000

Where possible, we collect rainwater and use that as an alternative to primary sources. Buffering Rainstorms are not unusual anymore. So much rain can fall within a short time that drainage is often no longer sufficient. In Willebroek (Belgium), we have converted the existing infiltration basins into storage tanks. This means that during heavy showers we can buffer the water and drain it off at a later time.

286,880 m³

Antwerp

Doel

IJmuiden

Ground water

Surface water

Mains water

Demineralised water

Hamburg

Biebesheim

Industrial water

Secondary water consumption

in m3

200,000 150,000 100,000 50,000 0

152,493 m³

Antwerp Reused water

68,226 m³

Doel

122,753 m³

IJmuiden

25,622 m³

Hamburg

13,341 m³

Biebesheim


86

2020 SUSTAINABILITY REPORT

PLANET > IMPACT > WATER

CONSERVING WATER

Water Learning Network The Belgian sector federation for the chemical industry and life sciences, essencia, took the initiative to the “Lerend Netwerk Water” (Water Learning Network) in 2020. Water is essential for the production processes in the chemical and life sciences sectors. The drought problem therefore makes further water-saving measures and reuse necessary within these industries. The project will also support around 50 companies in the chemical and life sciences sectors. Indaver has also joined the “Lerend Netwerk Water”.

Blue Deal The Blue Deal is not an initiative from the European Union, but it is an international partnership. The programme runs until 2030 and consists of 17 partnerships in 14 countries, including Belgium and the Netherlands. The focus is on international cooperation and exchanging knowledge and expertise in the field of water management. For big consumers, such as the chemical industry, a water audit will probably soon be mandatory, to provide evidence of consumption and sources.

pLESStics

Valuable Tap Water In 2020, Indaver joined in the fight against singleuse water bottles, plastic cups and plastic cutlery. We did this using an extensive communication campaign. We gave our staff information about the waste of raw materials and examples of alternatives for disposable plastic. Sustainable alternatives were provided on our sites, such as drinking glasses, crockery, water jugs and drinking water systems with cold mains water and even sparkling water. With this, we are fulfilling our aim to use less plastic and to combat the waste of raw materials and energy. A few facts about tap water: ■ Packaged drinking water is 140 times more expensive than tap water.

July: a month without plastic Staff in the Ireland and United Kingdom regions were able to join in with the ‘Plastic Free July Challenge’. They were invited to take part in this worldwide initiative to reduce the consumption of disposable plastic for an entire month. The goal was that they would carefully consider their consumption of disposable plastics thereafter.

■ The average Belgian person consumes around 134 litres of bottled water every year, compared to 25 litres by the average Dutch person. ■ The average Dutch person will consume around 119 litres of tap water every year, compared to 114 litres by the average Belgian.


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PLANET > IMPACT > BODEM

BIODIVERSITY IS THE BASIS OF HEALTHY ECOSYSTEMS

Indaver recognises the importance of the diversity of flora and fauna. Together with microorganisms they form the basis for all ecosystems. Biodiversity is also an important part of every environmental permit, whether it concerns a new site, an adjustment or an extension. In addition, biodiversity is part of the European Green Deal.

Biodiversity Policy In 2019, we established our vision on biodiversity in a policy document. With this we are also explicitly committing to the United Nations’ Convention on Biological Diversity. Our policy on the maintenance of biodiversity is expressed: ■ in our selection of raw materials; ■ with regard to our emissions; ■ on our production locations;

■ by limiting or compensating for the effect of our constructions on the natural environment; ■ by contributing to soil fertility, resistance to diseases and soil erosion through our production and sale of compost; ■ by supporting local projects that promote biodiversity.

Protection and enhancement of biodiversity BIODIVERSITY POLICY

SUPPORTING HEALTHY ECOSYSTEMS AND BIODIVERSITY In accordance with our mission “Leading the field in sustainable waste management”, it is our goal to keep the environment and the circular economy clean and safe by safely processing waste and recovering as much materials and energy from this waste as possible. It is a continuous aim in our research and development, our services and our business activities. In this process, we aim to use natural resources responsibly, in so doing promoting biodiversity and thus recognizing the diversity of species, the diversity of ecosystems and genetic diversity.

INDAVER’S COMMITMENT

INDAVER’S ROLE

In every aspect of our business activities we ensure that our use of natural resources, such as raw materials and energy, is sustainable. This also means that we make every effort to promote biodiversity and to recognise the diversity of various ecosystems and genetic diversity. Biodiversity assessment forms an important part of every environmental license for any new location, adaptation or expansion. Consequently, we can guarantee that we are maintaining biodiversity in and around our sites and throughout the entire chain.

Indaver focuses on maintaining biodiversity:

We are explicitly committed to the United Nations’ “Convention on Biological Diversity (CBD)” and its objectives, including the conservation of biological diversity, the sustainable use of its components and the fair and equitable sharing of benefits arising from the utilization of genetic resources and traditional knowledge.

We are explicitly committed to the United Nations’ “Convention on Biological Diversity” ■

■■ ■■

■■

■■

■■

■■

in the selection of raw materials; by controlling emissions into the environment;

A SUMMARY OF WHAT WE DO IN PRACTICE Initial biodiversity studies and field research

with innovative processes for recovering materials and energy from waste;

Indaver conducts initial biodiversity studies within the framework of an environmental impact assessment and/or report. Indaver also carries out field research to examine the status of biodiversity on its sites. Indaver tries to choose areas with little biodiversity and ecological value to build its new facilities as much as possible, and then to enhance the biodiversity of the sites with revegetation programmes.

with the production and sale of compost, Indaver is making a contribution to the fertility of soil and biodiversity;

Limiting impact on marshlands

in production locations by minimising or compensating for the impact of our constructions on nature (for example: the horizon-line of our new built facilities follow the undulations of the landscape as much as possible);

by supporting local projects that promote biodiversity.

We believe that the diversity of ecosystems and species is invaluable for the future generations and needs to be protected for its own sake. Conscious of our dependency and influence on biodiversity along the whole value chain, Indaver commits to mainstreaming of biodiversity in a variety of ways throughout our core businesses.

Protecting the land In every area where Indaver is building new facilities we plan for the site and the parts of the facility to limit the impact as much as possible. If the area is classified as ‘wetland area, marsh or bog’ due to the composition of the soil and the geohydrology, specific fauna and flora can develop there. That is why Indaver takes precautionary measures to safeguard these. In accordance with the local and national regulations, where an impact on the surface area is unavoidable, similar areas have been created using habitat

Version 1.0 - Dec 2019

uC  onsult our Biodiversity Policy here

Tree Hotel Indaver BRP has a tree hotel on its Stainkoeln site. Big, old linden trees that had to make way for the new ring road around Groningen found shelter in this tree hotel. Some have already been replanted, while others are still waiting to go to their new home. In addition to these lindens, other trees have also found temporary shelter here.


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PLANET > IMPACT

BIODIVERSITY IN MEATH HAS VISIBLY IMPROVED

Biodiversity day The United Nations has now declared 22 May as The International Day for Biological Diversity. For our site in Meath (Ireland), this was a good reason to take stock in 2020 of what has been achieved in this area over the last few years. Since Indaver has been active in Meath, the overall biodiversity has visibly improved. This is partly thanks to new environments for flora and fauna, such as a wildflower meadow, pastures and planting indigenous deciduous trees

and Scots pines. This caused a clear increase in the number of hares and foxes, among other creatures. The diversity of flowering plants attracts honey bees, bumble bees, hoverflies, butterflies and moths. Countless birds can be seen and heard here. The bat boxes are being well used.

duckweed. In 2019 and 2020, specialists cleaned the pond. All the attention went to the newts and brown frogs who, instead of spending the winter on land, had burrowed into the mud. Together with the pondweed, where newts lay their eggs, they were transferred to three inflatable pools.

A new pond for storing surface water has encouraged the arrival of small newts and brown frogs, which have started breeding here. In the last few years the pond became partially overgrown with

These activities were supervised by an Ecological Clerk of Works.

Daffodils At the end of 2019, Indaver in Ireland responded to an appeal to plant daffodils in and around Meath. The aim was to make young people feel more connected to the local environment. We donated 40 bags, each with around 400 bulbs. As a result, in the spring of 2020 around 16,000 daffodils bloomed in Meath. We ordered 10 bags for our own site, which were planted from the entrance gate all the way along the pedestrian route on the site.

Ringaskiddy footpath The design for the new-build of our energy-from-waste plant in Ringaskiddy, in Ireland, shows how the plant will blend into its surroundings with the use of indigenous planting. We are also making provisions for the local population, such as a footpath with benches.


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Prosperity

When we talk about prosperity, we are almost always referring to the level to which we can spend. But well-being is also about things like free time, safety, access to education and a good environment. Well-being is, in fact, about people’s “wellness”. This wellness is primarily determined by the extent to which we feel healthy, physically, mentally and socially. A combination of wellness and well-being determines how a person experiences his or her life. In terms of the circular economy, the benefit to society counts as much as financial results. Among other things, this social return comprises the effect of our business practices on the safety and quality of the living environment and on the maintenance or improvement of residents’ well-being. Therefore, the terms circular and economy cannot be considered separately. Without the economy as the driving force behind progress, we would not be able to invest in ecology or sustainability.

u Contributing to prosperity  90 u O  perational Excellence  85 u Growth and innovation 93


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Prosperity Contributing to prosperity Social context

Corporate social responsibility

Our core values

Governments and society are now more emphatic in their demands on companies and industries to fulfil their social responsibilities by, for example, taking circularity, inclusivity and climate neutrality into account in their corporate activities and manufacturing processes.

Indaver, leading the field in sustainable waste management. This mission statement succinctly encapsulates what Indaver stands for. As a company that treats industrial and household waste, we have defined economic goals (concentrating on achieving results), social goals (demonstrating concern for people and building relationships based on mutual trust) and environmental goals (minimal environmental impact).

Chain partners and large buyers increasingly attach importance to the way in which a company interprets corporate social responsibility. In the circular economy, operational management is based on a sustainable, socially responsible way of working.

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Our approach

These core values are fundamental to every one of Indaver’s activities. They guide our strategy, our decision-making process and our relationships with everyone involved in the chain. Our core values guarantee that we do business with integrity and corporate social responsibility in a complex world. And we do it all from a healthy and strong financial basis.


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SUSTAINABLE GROWTH POSSIBLE THANKS TO A SOLID FINANCIAL BASE

Over the past three years, Indaver has achieved stable growth under challenging economic circumstances. In 2020, Indaver achieved a turnover of 600.8 million euros and EBITDA of 118 million euros. This solid financial base has provided the opportunity to develop new investments and growth projects.

Group EBITDA

2018

113

2019

Policy lines for honest competition

To support sustainable business practices, we set up the Indaver company code. This company code sets out our mission, our core values, our responsibilities to stakeholders and the standards and rules that apply to all Indaver employees. This mean that all of our chain partners, customers and other associates know exactly what to expect from Indaver and what Indaver expects of them.

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The company code makes it clear what demands the organisation, employees and stakeholders can place on each other. The company code forms the basis for our other policies.

2020

In all the regions in which we operate and during business acquisitions we always remain true to our vision and values. Indaver is proof that good business can go hand-inhand with sustainability.

(in million Euro)

103

Company code

Group operating revenue (in million Euro)

542.8

579.0

600.8 211,5 Belgium 129,6 The Netherlands 157,5 Germany 86,3 Ireland/UK 15,9 Other*

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2018

2019

2020 * France, Portugal, Spain, Italy, Switzerland

Indaver Company Code Mission, core values and code of conduct for sustainable business

u Read our company code for more information on how our values inform our relationships with our stakeholders.

In 2020, Indaver set out its competition policy with a view to being able to compete honestly and decisively and in line with the applicable legislation and regulations. The Indaver Company Code is based on this policy and it is in line with both European and national legislation. The competition policy gives our staff guidelines in situations where legislation on competition applies. In the policy, we identify various areas where our staff may run a risk in terms of competition legislation and how they should behave. Our legal department also provides training in this area.


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PROSPERITY > CONTRIBUTING TO PROSPERITY

SUSTAINABLE GROWTH POSSIBLE THANKS TO A SOLID FINANCIAL BASE

Green Loans Indaver conducts several projects that involve considerable investments. We finance this in part from our own resources and in part through bank loans. We also use green financing. If you want to avail of this type of a loan as a company, you must be able to demonstrate that your project is sustainable and/or that it fits within the company’s sustainable activities and that you report transparently. This screening is carried out by an independent consultancy firm.

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Indaver redoubles its CSR efforts In 2019, this type of external audit declared two Indaver projects ‘sustainable’: the IndaChlor project in Dunkirk; and the construction of the new PMD sorting facility in Willebroek. Green loans can subsequently be awarded on this basis. In 2020, we were able to apply for green loans again, this time for the E-Wood project (Belgium). (See page 62)

EcoVadis is the international evaluation platform for companies’ sustainability, and in 2019 it awarded Gold to Indaver in the Corporate Social Responsibility (CSR) section. EcoVadis assesses organisations from 155 countries and 198 business sectors in four areas of CSR: the environment, employment conditions, ethics and a sustainable procurement policy. With its ‘Gold advanced score’ (2019), Indaver is remains in the top 5% of all companies assessed in the Waste management and treatment category. After every audit, EcoVadis makes suggestions for further improvement of the CSR. Indaver makes these suggestions a priority. In 2020, we strengthened our specific CSR actions within all four areas. We are putting a strong focus on our strategy, approach and actions in a number of new policy documents on carbon management (see page 53), ethical business practices and information security (see page 101). EcoVadis will assess Indaver again in 2021.


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A GOOD NEIGHBOUR AND A RELIABLE PARTNER

We are fully aware that our activities can affect the environment. We try to be a good neighbour to the residents living near our facilities and to be a reliable partner in the regions in which we operate.

The restrictions resulting from the coronavirus pandemic made it impossible to organise activities on our sites throughout the year, as we usually would. Not only were conferences, networking meetings and lectures cancelled, open days were also off the agenda. But we did everything we could to host online consultations with local residents.

Virtual tour

Discover our rotary kiln incinerators The inside of a rotary kiln can never be visited, even without coronavirus restrictions. Yet we managed to find a way by which staff, future colleagues and local residents could see how this treatment plant operates. Since October 2020, we have invested in seven pairs of Virtual Reality (VR) glasses that immerse the viewer in the 3D world of the rotary kiln incinerator. They allow the user to see from all angles what happens at high temperatures inside these Antwerp

treatment plants. Using the VR glasses, viewers learn: how hazardous waste is completely destroyed; how solid, liquid or pasty waste is fed into the incinerator; what direct injection is; that only 20% of the plant is used for incineration; as well as everything that needs to be done in the follow-up treatment phase. There is also information about emissions, water-purification and landfilling and extra information can be accessed via onscreen icons.

“When you put on the Virtual Reality glasses you become completely immersed in the fascinating world of Indaver Antwerp. You follow the route that the waste takes from close-up, so you get to know the different facilities thoroughly and in an educational manner. For our IWS customers, the VR tour is a valuable addition as a way to understand the complexities of the rotary kiln incinerator and hazardous waste.” Margot Vandeputte, Account Manager Sales IWS, Belgium


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A GOOD NEIGHBOUR AND A RELIABLE PARTNER

Getting active for charity

Partnership

Indaver Virtual Challenge The Indaver Virtual Challenge organised by Indaver in Ireland in August 2020 killed two birds with one stone. Our staff were challenged to do one month’s serious exercise by travelling virtually from Hanoi (Vietnam) to Ho Chi Min (Cambodia), a journey of 1,474 kilometres. The journey had to be completed physically, i.e. walking, running, swimming, cycling or a combination of them. The kilometres were covered virtually in Ireland and recorded electronically. We hoped this would be a fun way to keep our staff moving at a time when lots of people were forced to work from home and weren’t able to travel to a (foreign) holiday destination. Teams could be made up of four to five people, and the winning team would receive 500 euros to donate to a charity of their choice. This meant that even during the lockdown, we were still able to do something meaningful for society. In the end, the five-man-strong Boston Scientific team was the winner. They covered the distance in three weeks and chose the Galway Hospice Foundation to receive their winnings.

Coronavirus

Vlaanderen Circulair

A year of many challenges

Vlaanderen Circulair (Circular Flanders) is an important collaboration between governments, companies, social organisations and research institutes that aims to bring about the transition to the circular economy. The nomination of Indaver’s CEO Paul De Bruycker as the new chairperson is testament to the role Indaver plays in the circular economy. With Vlaanderen Circulair, De Bruycker is determined to take the next step and move on from conducting trials to scaling-up the successful practical examples.

Indaver has been far from unaffected by the presence of coronavirus. As an essential sector, we are working hard to ensure our service provision runs smoothly and our staff are protected. We have taken our corporate social responsibility seriously to ensure that COVID19-related waste is treated quickly and safely. Close consultation with governments and chain partners was essential in this process to identify the appropriate solutions. This was particularly pertinent during the initial period in 2020, when there was still a great deal of uncertainty. But we were able to make use of some temporary extra storage for COVID-19-related waste and get advice from specialists on how to deal with this particularly hazardous waste.

vlaanderen-circulair.be During the lockdown, the composition of waste changed. The supply of corporate and industrial waste became less predictable, while the supply of PMD and VGF increased considerably. In the unprecedented year of 2020, we continued to invest in our staff, our projects and new developments.


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Prosperity Operational Excellence Social context

The European legislation on the use of the most environmentally friendly techniques for waste incineration and waste treatment has changed. In 2018, the BREF document for waste-processing techniques was updated. The most environmentally friendly techniques that can be used by companies in a specific sector and the permitted emissions limits that these facilities can have are detailed in a BREF document. In 2019, the BREF document for waste-incineration was also revised. Member states have four years to lay down these recommendations in legislation.

Our approach

Process assurance and continuous improvement Indaver evaluates, checks and optimises its service provision, efforts and processes. There is a good reason why one of our core values is ‘Continuously Improving’. However, we can only continue to improve if all processes are secured. This is why Indaver invests in process assurance, which it uses to examine its processes, to assess risks, to secure its processes and to improve them, where possible. All of this is done to guarantee the same quality for every customer, regardless of their location.

Knowledge management Sound professional knowledge is essential for guaranteeing processes. Staff can only work properly if they know what their role is in a specific process and within the chain. In this regard, e-learning offers new opportunities, such as a structured approach to working in and responding to the market. It doesn’t matter what country the member of staff works in, the approach is the same. We provide flexible ways in learning opportunities so that staff can improve their knowledge in the best possible way. And we have opted for the best of both worlds: traditional courses, training in the workplace, e-learning, videos and animated virtual courses.


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PROSPERITY > OPERATIONAL EXCELLENCE

BUSINESS CONTINUITY PLAN DURING THE PANDEMIC Coronavirus As a European waste management and waste treatment company, Indaver is categorised as an essential service provider. During the coronavirus crisis, our main concern was to guarantee the health and safety of our staff, our external partners and our customers as far as possible.

At the start of the pandemic we activated working groups at various levels of the organisation, so that we could respond to the developments as quickly and flexibly as possible. These working groups established directives so that the continuity of our essential activities could be guaranteed to our customers throughout the coronavirus crisis. Furthermore, we set up a Business Continuity Plan during the Pandemic (BCP Pandemie).

The BCP Pandemie is based on: 1. Measures in the workplace to protect staff in our buildings and during external work-related contacts. 2. Measures to ensure the continuity of our activities, to keep the treatment plants safe and to keep current staffing levels stable. 3. Measures to ensure the continuity of the supply chain in the areas of logistics and treatment, raw materials and critical spare parts.


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PROSPERITY > OPERATIONAL EXCELLENCE

IMPROVING PROCESSES AND SERVICE PROVISION

Partly due to our core value of ‘Continuously Improving’, we attach a great deal of importance to our improvement processes. We were even able to successfully make improvements in 2020. At the same time, we are also examining whether our existing processes are still sufficiently secured.

Process Assurance As we are working on an increasingly international scale, in 2020 we focused on process assurance. We have once again put our existing processes under the microscope with a view to streamlining them, where required, across country borders. Risk-management is the startingpoint for this. We have transferred our strategic knowledge, the Indaver knowledge management system, to our new SharePoint environment. This is also the source from which we train our staff, so that everyone has the same, correct and most up-to-date (professional) knowledge. We check our performance using our KPIs and an external audit. The aim of these checks is to ensure our customers are guaranteed the same quality of service provision from our organisation, regardless of their location.

Renovated tank park is operational Indaver wants to be able to guarantee its customers sufficient storage capacity at all times and that we can treat the supply efficiently and safely. We have therefore renovated the infrastructure of the tank park in Antwerp, Belgium. At the start of March 2020, we received the first waste there using the new system, with a separate street for every waste stream and a safe unloading platform with its own extinguishing system. Naturally, the tank park fulfils all the statutory conditions and safety requirements, but it is also important that it is user-friendly for the staff, so that they can work within it easily and safely. The storage capacity is approximately 4,000 m3. Among other things, the new system will ensure fast unloading from a safe distance in the service area, which can be done without wastage.

Project

Storage+ in Terneuzen At IWS Terneuzen (the Netherlands), Indaver is also working on the development of a new tank park. The treatment capacity, particularly for special hazardous and complex waste, is under pressure due to the economic upturn. In crisis situations, that buffer is vital to maintain a constant supply and treatment capacity. By buffering the waste, we get the most use out of every load. Plus, we can repack the lorries efficiently to meet the acceptance conditions for the specialist treatment facilities. With the extra storage capacity of Storage+ we are responding to the growth of the Dutch IWS market and ensuring even higher quality, greater efficiency and an even better service provision. It is expected that Storage+ will become operational in summer 2021.


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IMPROVING PROCESSES AND SERVICE PROVISION

Environmental gains

Cooperation

Silver from catalytic waste

VGF-waste guide to improve the quality of compost

In 2019, a petro­ chemicals company, one of Indaver’s Total Waste Management customers, asked for help to recover silver. This customer uses silver as part of a catalyst to trigger certain processes. Silver is an expensive raw material, so recovery is beneficial both economically and ecologically. However, the process of separating the silver from the remainder of the catalyst is complicated. Most sustainable solution The reason for this request was the planned maintenance and cleaning of a cracker. This is also the point when the catalyst, containing the silver, would be replaced. First, some analyses were conducted on a few samples to determine how much silver was in the waste stream and the most appropriate treatment technique. At the end of 2019, we found the most sustainable solution with a catalyst recycler in Germany. Finally, in 2020, around 176 tonnes of catalyst waste were transported to Germany. The recovery of the silver generated some income for our customer and was of great benefit to the environment. The waste showed that the silver concentration was twice as high as the customer had first calculated. All of this silver, as a secondary material, replaces the same amount of silver from the silver mines.

In the Netherlands, the trade organisations and the government have taken a number of initiatives under the name ‘Aanvalsplan GFT en textiel’ [Vegetables, Garden and Fruit and textiles plan of attack] to improve the quality in the VGF (and textiles) chain. In 2020, a uniform yes/no list was compiled for VGF waste, also known as the VGF waste guide. The communication material includes a video on what VGF is and how best to separate it. The aim of this initiative is to encourage people to separate more VGF and that the separated VGF waste needs to be cleaner. Around 30% of VGF waste is still ending up in residual waste. Following the presentation, there was a webinar for local authorities The new list was included in the VGF waste sector plan in the most recent version of the Dutch National Waste Plan (Landelijk Afvalplan - LAP3) and has thus become part of Dutch environmental policy.

Investing in process improvement In 2020, the energy-from-waste plant in Hamburg (Germany) invested in an improved strategy for the start-up procedure following maintenance. The aim is to use recovered fuel at temperatures lower than 650°C. Until now, the facility was using light oil for the start-up procedure. Use of secondary fuel for the procedure saves energy, prevents CO2-emissions, is more efficient and prevents the use of fossil fuel. We have also improved the incineration process in the postcombustion chamber. The result is that the burners work more efficiently and we use less combustion air and light oil during the start-up. In 2020, we started improving our supply of compressed air. This project is continuing until 2021. We are replacing the compressors and adapting the process’s control technology to enable us to produce more efficient compressed air.


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PROSPERITY > OPERATIONAL EXCELLENCE

IMPROVING PROCESSES AND SERVICE PROVISION

IED Directive

Course of Improvements

Bulk liquid waste

BREF documents and licenses

Secure automatic registration

Sales & Operations planning

One of the outcomes of the European Union’s IED Directive (the Industrial Emissions Directive) are the BREF documents. Every sector has its own BREF documents describing the most environmentally friendly techniques that companies can use and the permitted emissions limits these facilities can have.

At the end of 2020, the first lorry of chlorinated waste drove over the weighbridge into IndaChlor in Dunkirk (France). The registration of this lorry and all subsequent lorries took place fully automatically. The hauliers go through a digital pre-registration, after which the driver is sent a QR code. This is scanned at the registration and weighbridge terminals. The safety instructions have also been improved. The IndaChlor operators can monitor the status changes of all people and goods registrations on the site online.

In 2020, together with our customers, a ‘forecast’ approach was set up for bulk liquid waste. We look a minimum of 6 months ahead (rather than weeks) to see what is on the horizon and how much waste our customers will be producing. Based on the treatment capacity in our own and external facilities, a Rough Cut Capacity Plan is drawn up. This gives us an idea of potential issues such as excess capacity or even a shortage of it. With this information we make an operational plan for the next few weeks so that order management and planning are given the right instructions. For example, this may include storing waste temporarily, postponing certain campaigns or bringing in another treatment centre. That way we can solve any issues proactively alongside our customers.

In 2018, the BREF document for waste treatment techniques was revised. In 2019 the document for waste incineration was revised. Member states have four years to lay down these recommendations in legislation.

OUTLOOK

Leading from our core value of ‘Continuously Improving’, we work proactively to improve our treatment techniques and facilities. In addition, permit providers also make decisions based on the BREF documents. In 2020, it became evident that our proactive approach was producing results. In that year, we received and filled out the checklist for the BREF Waste Treatment. It appears that our facilities fulfil these criteria completely and there is no need to update the permits.

In 2021 the Willebroek and Doel sites in Belgium will also adopt the digital registration system.

OUTLOOK

In 2021 we will do the same thing for packaged and bulk solid waste.

PROCESS

PEOPLE

Your partner for S&OP •  Experts in S&OP •  Implementation partner of Arkieva •  HQ in Belgium

service

Your SiOP software •  25 years of experience in designing and developing S&OP software since 1993 •  HQ in Wilmington (De, US), offices in Belgium (Antwerp), India (Mangalore)

ROCE cash

cost

OUTLOOK

In 2021 we will fill in and send off the BREF checklists for our incineration facilities.

GLOBALLY YOURS

ANALYTICS

TOOLS


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SAFETY IN ALL AREAS

We work safely, or we don’t work at all. That is Indaver’s fundamental principle. In terms of safety, we also secure our processes and examine whether we can improve them. This applies to workspaces, operations and our data.

Quickly, comprehensively and safely

Inspection of the rotary kiln using a drone During the shutdown of one of the rotary kiln incinerators in Antwerp, Indaver made use of a drone for the first time. This technique enables us to inspect the entire rotary kiln incinerator quickly, comprehensively and safely. We can repair any defects promptly and keep the plant in good working order, thus guaranteeing continuity for our customers. Checks on the inside always involve additional risk because the openings are difficult to get into. A drone can inspect every nook and cranny in detail. All that’s needed is an experienced pilot, a co-pilot who knows the plant and who can observe and indicate where detailed recordings and extra photos are needed, and a drone with a good camera. The inspection of the rotary kiln’s seven filters was done in half a day. With the camera we were able to zoom in closely on the images to notice the smallest damage. We also found hidden defects in the channels, a place we can’t inspect every time because it requires an

extremely in-depth safety analysis with a corresponding rescue plan. We will certainly perform this type of inspection again during the next shutdown.  art of the inspection is available  P to see on this video.

Inspection of the dioxin channel with the drone

“This was a great experience, because you can use modern technology to work more efficiently and safely. You could see the different parts of the plant in very close detail, so you can see the plant from a different perspective. And I also really enjoyed having a go at flying it myself, although it wouldn’t have worked in practice. It’s much harder than I thought.” Tim Ongena Technical Management Trainee


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SAFETY IN ALL AREAS

Increasing data security

Information Security Policy To ensure that we could continue our business activities during the pandemic, we quickly began to use more digital technology. At the same time, we are aware that many companies have become the targets of computer hacking, data hostage-taking and data leaks. Now that systems are increasingly linked, cyber criminality affects everyone.

suppliers to do all they can to protect their information and data and ask that they can demonstrate this. That’s why we set up our Information Security Policy in 2020. This policy document sets out our strategy for safe data management and demonstrates that we have implemented data security within our organisation.

Data security is a top priority for Indaver. We were already taking precautions, but we extended these considerably in 2020. By doing so, we want to protect the security of our processes and systems, devices, applications and our information content and safeguard them against cyber-attacks. Some parts of our systems, such as our customer zone, are linked to external systems. We want to prevent any form of computer criminality within the chain and also ensure that we are not infected or hacked by others.

Data security is also high on the agenda for 2021 and we will work with all parties to protect connections, particularly between external systems, as much as possible.

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2020 SUSTAINABILITY REPORT

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Information Security Policy

OUTLOOK

Our Privacy and General Data Protection Regulation GDPR Policy, which was drawn up a few years ago, and its corresponding actions were our first step. Our customers increasingly require their

uC  onsult here our ‘Information Security Policy’

“Ever since I started to work for Indaver, in June 2020, I have been impressed by how easy it is to work from home. From day one I had all the resources I needed to work remotely, which helped me greatly to remove all the additional stress caused by COVID-19.” Elaine Bury, Communications & Branding, Ireland


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PROSPERITY > OPERATIONAL EXCELLENCE

DIGITALISATION HELPS US TO IMPROVE

Whether we are working at home or on site, we have all benefited from the digitalisation drive that was rolled out in 2020. It has benefitted both our expertise and the handling of our administrative processes, as well as making our online discussions easier (both international and otherwise).

E-learning courses

New IT strategy In 2020, we worked on preparations for our new IT strategy. This comprised working securely in the cloud, access to data through applications to increase user-friendliness and improved connections to our customers’ systems. To achieve the best result, we first mapped out the customers’ and users’ demands. This approach is more labour-

Project

Workplace of the future In 2021, with our workplace of the future we completed the changeover to a more efficient way of dealing with our data. Staff and customers received secure and user-friendly access to our systems. Collaborating became even easier. We are taking a new step in the chain collaboration for the circular economy.

Increasing structural expertise intensive, but the result is that we have an up-to-date solution for their needs and wishes. The coronavirus measures partly accelerated the roll-out of the new IT strategy, allowing people to work from home and stay connected to colleagues and customers online.

E-learning courses are a great way to further standardise, increase and expand our professional knowledge. The e-learning courses are always interesting and are accessible for departments with a side involvement in a topic, giving them more insight into the activities. HR also uses e-learning courses to inform new members of staff about our organisations, for example. All of these e-learning courses are part of our knowledge-management strategy (see page 34). OUTLOOK

After the e-learning course on direct injection that we developed for operators in 2020, we are now working on the e-learning course for unloading at the tank park in Antwerp, Belgium. We are also developing e-learning courses for crane operators and about the procedures for accepting waste.


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Digitalisation

Digitalisation

Process safety discussion

From e-Signatures to e-CMR

In terms of process safety, everything revolves around the safety aspect when dealing with hazardous substances in process facilities, including the storage tanks. Whereas safety at work usually relates to incidents with relatively minor consequences and a relatively high probability of occurrence, process safety concerns incidents with major consequences and a relatively low probability of occurrence.

In 2020, Indaver initiated a huge digitalisation drive. As staff started working from home in huge numbers during lockdown, the move from paper documents to electronic documents was accelerated.

Process safety begins with conducting safety studies for the design of the facility. During the design process for new facilities, the safety experts and designers usually get together for a live discussion. Due to the pandemic, this was not possible. We shared the design plans with the teams from IndaChlor, E-Wood and the NESS-project. The actual discussion took place at various stages throughout the project via Teams. This efficient way of working saved our staff a lot of travelling time and didn’t produce any additional CO2 emissions. The remote consultation process seemed to work well for safety studies.

e-Signatures We implemented the e-Signature in 2020 so that we could still sign documents while working from home. By opting for this, we are saving a huge amount of time and costs and we are being more environmentally friendly. E-Signatures have prevented a million photocopies. We are thereby increasing the lifespan of our photocopying, printing and scanning equipment and saving on postage and courier services. The time it takes to sign contracts has been shortened from weeks to hours. With this step we are closing the chain and working entirely paperless. E-CMR rollout In 2020, we continued to roll out the digitalisation of the administrative processes for transport. In more and more places within the organisation we are now using the electronic version of the accompanying CMR waybill for

international waste transport. The pilot scheme for the Dutch electronic accompanying letter for domestic waste transport [“elektronische begeleidingsbrief voor binnenlands afvaltransport” (EBA)] was conducted with one customer in 2020. We are now working on technical improvements.

The ease of electronic processing is about more than just going paperless. Primarily, it is more efficient, there is less chance of mistakes being made and everyone can view the freight 24/7, in real time.

Project

Customer zone In 2020, Indaver in Ireland worked on preparations for the roll-out of the Customer Zone for MSW customers in 2021. The portal will give our customers secure, protected, 24/7 insight into all of the information relevant to their waste that we treat in our waste-to-energy facility in Meath.


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OPENNESS AND KNOWLEDGE-SHARING

Knowledge-sharing is one of Indaver’s main strategic skills. We do this at a scientific level, with policymakers, in research teams, through education and with customers. Whereas we have previously organised open days and company visits and given presentations at trade fairs, this year we were mainly limited to online events. Leading from our core value of ‘Ensuring transparency in communications and actions’, we also gave presentations at virtual conferences.

Lectures From vision to reality In February, just before the lockdown, Indaver’s CEO Paul De Bruycker was one of the speakers at the Kekulé-cyclus XVIII lecture series on smarter chemical production. De Bruycker spoke on the topic of ‘The circular economy: from vision to reality’. Waste-to-energy In March, Paul De Bruycker spoke at the Energy for Waste 2020 conference in London as chairperson of the CEWEP (Confederation of European Waste-toEnergy Plants) and as CEO of Indaver. The topic was ‘Supporting the move to a low carbon and circular economy, the role of waste to energy’. ECLUSE During the Port conference in Antwerp, Paul De Bruycker spoke about the ECLUSE steam network under the title ‘The industry: smart, connected and sustainable’.

Partnership

Always the right solution The company Symrise develops, produces and distributes (alongside its subsidiary Tesium in Holzminden, Germany) scents, flavours and food ingredients. As the basis for the production process they use natural raw materials. These materials end up in products such as perfumes, cosmetics, medicines and foods. Tesium Symrise is completely committed to reuse. Waste streams that cannot be recycled go to their own power station on site. From that, Tesium Symrise can create steam and energy. For the remaining waste, Tesium Symrise relies on its partner, Indaver. The collaboration focuses on business continuity, protection of staff and safe drainage channels. Indaver in Germany proposed an action plan based on flexible drainage to the Indaver facilities in Hamburg, Biebesheim and Kassel.

“Thanks to regular consultations with the project manager Dina Filiz from Indaver, we are sure that we are getting the right, most sustainable treatment solution for each waste stream. It takes technical expertise and experience to determine the provenance of every waste stream and which treatment options are possible. Efficient logistics are also crucial. At every step along the chain, we look for the right solution together. Open communication is vitally important for that.” Ingo Kramer, Kai Wedding and Michael Nolte Tesium Symrise Holzminden, Germany


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Online events P2C In October, the French company Citeo organised the Plastic Solutions Forum. Around 700 representatives attended the virtual conference that included leading companies in the plastics industry, among others. In a short video, Indaver presented the innovative recycling technology Plastics2Chemicals to the very-interested attendees.

 Watch the video

Opening new PMD facility In December, we organised a celebratory opening of the new PMD facility via a live stream. All of the actors involved – local authorities, the packaging industry, public customers, knowledge institutions and Indaver as the treatment company – shared their insights and experience in an animated panel discussion. The debate was livened up with short video clips from a reporter on site who interviewed several members of staff. This meant that our customers could still experience the opening of this new facility first-hand, despite the fact that a live visit was not permitted due to COVID-19. Customers could either watch the event live or on a video available on demand. Indaver staff were on standby to answer questions.

 See an excerpt from the celebratory opening of the PMD facility

Anchored in local industry Indaver was the main speaker at the virtual workshop Hubs for Circularity hosted by SPIRE (Sustainable Process Industry through Resource and Energy Efficiency) in October 2020. Among other things, we presented the ECLUSE steam network in Antwerp. This demonstrates how strongly we are anchored in the local industry. IndaChlor and Inda-MP also showcased our involvement and demonstrated how we provide nearby industry with raw materials thanks to the innovative recovery of hydrochloric acid and precious metals. The audience consisted of representatives from regional governments, research institutes and industry. As with the Plastics Solutions Forum, it was a great stage on which to show how Indaver contributes to the circular economy.

CO2-neutral society During the second edition of the Flanders Energy Platform in October 2020, Indaver’s Director for the Benelux-France Region took part in a debate about which steps the industry can and must take to strive for a CO2-neutral society. We are putting all our efforts into sustainable waste management, waste-to-energy and the circular economy. Preventing CO2 emissions and finding useful applications for CO2 are key points in this.


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Prosperity Growth and innovation Social context

Our approach

Competitive market

To strengthen our position

The market is under considerable pressure, leading to strong competition. Growth is possible, however, partly due to takeovers, including international takeovers. Whereas the number of companies that treat waste is decreasing, part of the waste sector is facing a shortage in the available treatment capacity. All businesses are looking for innovative, sustainable and safe solutions.

Indaver is in an economically stable position. To maintain this and to strengthen it where possible, we are looking to see where there may be opportunities in all our regions to increase our work area through acquisitions. Indaver is growing in a controlled manner. We only invest in proven technologies and only opt for takeovers if it fits in with our strategy and strengthens Indaver’s future.

Innovative business models Waste management is a complex subject. The market is in constant development, and legislation and regulations are making new and more stringent demands. Customers are choosing service providers who can give them peace of mind in a fast-changing world. They want flexible and relevant solutions that match their specific requirements. Innovative business models and collaborations are needed to meet the European goals for the climate, the recovery of materials and energy, and waste legislation.

We currently offer our expertise and services to customers in nine countries. This increase in scale strengthens our negotiating position on the market. Furthermore, we are continually working on the expansion of existing facilities and we are building innovative, sustainable facilities to increase our treatment capacity. We are already reaping the benefits of this long-term strategy.

Responding to technology, new business units Indaver is focused on the transition to the circular economy, which is how we will together ensure a clean future. We encourage new technological innovation projects and business cases. We make careful choices and consider our customers’ requirements in terms of the quality of raw materials. New technologies must be reliable, ecologically sound and financially responsible. New business cases must fit in with our strengths and our strategy. We bundle our expertise on specific subjects into business units, which enables us to serve interesting niche markets.


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NICHE MARKETS OFFER OPPORTUNITIES

In the last few decades, we have built up very specific expertise in a number of specialist professional fields. This unique knowledge gives us the opportunity to offer our services to a specific group of customers. We have developed two business units for this. The Landfill Reconversion BU is focused on landfills in and outside the regions where Indaver operates. We have incorporated our years of experience in sludge dewatering into the new BU Indaver Separation Technologies (IST).

BU Landfill Reconversion offers the total package For the past thirty years, Indaver has been safely storing (in a safe sink) residual waste that cannot be recycled, reused or incinerated. In 2019, we incorporated our expertise and experiences in terms of the development, management and final closure of landfill sites into the Business Unit Landfill Reconversion. This business unit focuses on the marketing of landfill management in the Netherlands and Europe. Expansion The acquisition, in November 2019, of Grontmij BRP (active in the north of the Netherlands) strengthened Indaver’s market position in the Netherlands. For the BU Landfill Reconversion, the takeover enriched the available knowledge and experience in international landfill management. The business unit also acquired almost thirty members of staff. In 2020 we integrated the staff from BRP into the BU Landfill Reconversion. The business unit (which was still quite young) also obtained a clear place within the organisational structure and works closely with other parts of Indaver, such as Sales MSW & Organics, Shared Service Centers HR, (Q)ESH and Finance.

All expertise The BU Landfill primarily ensures that our customers within its work area are guaranteed continual and safe landfill capacity. At the same time, the new Strategy & Development department offers opportunities to deploy the knowledge and skills within the business unit internationally. Foreign governments can call on the expertise of the BU Landfill Reconversion for their transition to more responsible storage of waste streams. The business unit offers a total package. This includes expertise in applying for the European financial support that is required to get a sustainable landfill project off the ground and make it a success. Unfortunately, the restrictions around coronavirus made international travel more difficult. Conferences were cancelled, including the International Solid Waste Association (ISWA) conference that was due to be held in Rotterdam in 2020. Formal and informal international contacts were primarily made electronically.

Indaver BRP At the end of 2019, Indaver took over Grontmij Beheer Restoffenprojecten BV (BRP). With this acquisition, we strengthened our market position in the Netherlands. The new Indaver BRP adds five operational and office locations to our work area, in the northeast of the Netherlands. We also gained 26 staff in the takeover. With waste treatment companies such as Stainkoeln, Vagroen, Secundaire Bouwstoffen Unie and Waterzuivering Milieuboulevard Groningen, Indaver BRP is active in waste, soil, dredging, biomass, VGF and green waste.

Stainkoeln


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IST: a new business model for the sludge-dewatering division Indaver has plenty of experience in the sustainable separation of sludge, sediment and water. We do this for European large-scale industry and for the water boards. In 2020, we incorporated our knowledge, expertise and experience into the Business Unit Indaver Separation Technologies (IST). Using various separation techniques the BU IST separates the sludge from water, sand and other residues. We take materials from the residual streams, which we supply to the agricultural sector for composting, digestion and waste-

incineration facilities, among other things. The water can also be reused. In this way the BU IST contributes to the circular economy. Thanks to the new business model, BU IST can respond to the market competitively and on a project-by-project basis. We use the correct resources according to each requirement. We can build a customised on-site facility or install a flexible facility, which can either be run by our own operators or not. Our approach means we are able to

reduce volume and costs. The customer has direct insight, via an online portal, into how this is being carried out and the results.

 Watch the video on IST

“We can sustainably separate sludge from production processes and water treatment, reusing the water and the recovered materials.” Steve Schrauwen, BU Manager Sludge Dewatering


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GROWING IN A CONTROLLED MANNER

Indaver is a financially healthy company with a good starting position in various parts of Europe. We are alert to opportunities that will strengthen our market position and increase our work area. But this is not in itself a goal. We want to grow in a controlled manner that fits in with our vision and core values.

Project Rivenhall: new energy-from-waste plant contributes to climate goals Indaver has received the license for the Rivenhall energy-fromwaste plant in England. This will incinerate around 600,000 tonnes of household and comparable industrial waste each year. The treatment produces enough energy to provide 60,000 households with electricity each year. In addition, the plant fits in with our strategy to convert waste to energy.

Takeover

Indaver Germany At the end of 2020, Indaver Holding was able to acquire its co-shareholder NIBC’s 49% shares in Indaver Deutschland. With this, Indaver Deutschland became a full part of the Indaver Group. This is a positive development that strengthens our position as one of the largest hazardous-waste treatment companies in Europe.

Simulation of the new waste-to-energy plant at Rivenhall, England

In the United Kingdom and Ireland, where we are also active, they are still behind in terms of energy-from-waste in comparison to Belgium, the Netherlands and Germany. Around 20–25% of residual waste is still landfilled or exported for treatment in other countries. But both countries are now trying hard to catch up and are working on their wastetreatment infrastructure.

The new waste-from-energy plant in Scotland requires an investment of 555 million euros. As such, it is our largest project so far. The facility is expected to be operational in 2025.


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Growth

VGF-composting capacity Since the implementation of the VANGpolicy (Van Afval Naar Grondstof - From Waste to Raw Material) in the Netherlands in 2014, the amount of household residual waste has reduced steadily in favour of the separated collection of VGF waste and the PMD fraction, in particular. In 2020, record amounts of VGF waste were collected separately, 10% more. At the same time, we also achieved a huge improvement in quality. The tonnage of A-grade-certified compost that was produced more than doubled. OUTLOOK

We foresee further growth in the amount of VGF waste and organic commercial waste collected. Not only has the VANG programme been extended by five years, from 2022 commercial waste also must be separated so that raw materials can be produced from it (VANG Buitenhuis [Non-household-waste-to-raw-materials programme ). Indaver is involved with this and recognises the opportunities it presents for considerable capacity expansion and a further increase in the quality of our products.

Project

Project

Belfast: arc21 In Northern Ireland, the construction of an energy-fromwaste plant has been put up for tender by arc21, an umbrella organisation that represents waste management for six Northern Ireland local authorities. The Becon Consortium, with Indaver as the leading party, is the last remaining bidder. The facility will treat the household and similar commercial waste of around 1.6 million people in the northeast of Ireland. This will generate 18 MWh of electricity, which will be supplied to the electricity grid, enough for the annual requirements of 30,000 households. The arc21 project in Belfast would require an investment of 240 million pound sterling. Once it is operational, it will create around 340 direct and indirect jobs.

Ringaskiddy: Resource Recovery Centre In May 2018, Indaver was issued a permit to build an energy-from-waste facility in Ringaskiddy, Ireland, around 15 kilometres from Cork. This Resource Recovery Centre in Ringaskiddy will have a capacity of 240,000 tonnes of waste per year. It will comprise household, commercial, industrial, non-hazardous and small hazardous waste. The energy-from-waste plant will produce steam for the steam network that connects a cluster of pharmaceutical industries to Indaver’s facility. The investment will be around 160 million euros. The permit, issued by An Bord Pleanála, the Irish planning body, was reviewed by the court in May 2019. The court found in favour of the objectors. In all likelihood, the planning body will be instructed to make another decision in 2022.


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INDAVER AND GRI REPORTING At Indaver, sustainability is integral to our commitment to the circular economy. In this Sustainability Report, we refer to the GRI criteria that are relevant to our sector. This report has been prepared in accordance with the “GRI Standards core option.” See the table for ease of reference.

GRI Standard

GRI is an international independent organisation that helps businesses, governments and other organisations understand and communicate the impact of business on critical sustainability issues such as those described in the UN’s SDGs. While business and government leaders can agree with international principles, GRI’s guidance helps to put these principles into practice.

GRI provides the world’s most widely used standards on sustainability reporting and disclosure, enabling businesses, governments, civil society and citizens to make better decisions based on information that matters.

Disclosure

Page number(s) and/or URL(s)

102-1 Name of the organization

INDAVER, pg 1

102-2 Activities, brands, products, and services

Our service provision, pg 16-20

102-3 Location of headquarters

https://www.indaver.com/en/disclaimer-navigation/company-data/

102-4 Location of operations

The Indaver group in Europe, pg 21

102-5 Ownership and legal form

https://www.indaver.com/en/disclaimer-navigation/company-data/

102-6 Markets served

The Indaver group in Europe, pg 21

102-7 Scale of the organization

The Indaver group in Europe, pg 21, Sustainable growth possible thanks to a solid financial base, pg 91

102-8 Information on employees and other workers

Finding and connecting people, pg 29

102-9 Supply chain

Our service provision, pg 16-20

102-10 Significant changes to the organization and its supply chain

European policy is a determining factor for the waste sector, p11

102-11 Precautionary Principle or approach

Sustainable Development Goals, pg 14 ; our mission: lead the field in sustainable waste management, pg 10 ; Our core values, pg10

102-12 External initiatives

Sustainable Development Goals, pg 14 ; Audits improve the quality of our processes, pg23

102-13 Membership of associations

Indaver is a member of the following organisations, https://www.indaver.com/be-en/in-belgium/memberships/

Strategy

102-14 Statement from senior decision-maker

Ensuring a clean and safe circular economy, pg 3

Ethics and integrity

102-16 Values, principles, standards, and norms of behavior

Our core values , pg10; Company code, pg 91; https://www.indaver.com/fileadmin/indaver/Documents/Charters/Indaver_ company_code_ENG.pdf

Governance

102-18 Governance structure

https://www.indaver.com/fileadmin/indaver/Documents/Charters/Corporate_governance_charter.pdf

102-19 Delegating authority

https://www.indaver.com/fileadmin/indaver/Documents/Charters/Corporate_governance_charter.pdf

102-20 E  xecutive-level responsibility for economic, environmental, and social topics

https://www.indaver.com/fileadmin/indaver/Documents/Charters/Corporate_governance_charter.pdf

102-21 C  onsulting stakeholders on economic, environmental, and social topics

Sustainability report addresses expectations, pg 15

102-22 C  omposition of the highest governance body and its committees

https://www.indaver.com/fileadmin/indaver/Documents/Charters/Corporate_governance_charter.pdf

102-23 Chair of the highest governance body

https://www.indaver.com/fileadmin/indaver/Documents/Charters/Corporate_governance_charter.pdf

GRI 101: Foundation GRI 102: General Disclosures Organizational profile


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GRI Standard

Disclosure

Page number(s) and/or URL(s)

Stakeholder engagement

102-40 List of stakeholder groups

Sustainability report addresses expectations, pg 15

102-41 Collective bargaining agreements

Finding and connecting people, pg 29

102-42 Identifying and selecting stakeholders

Sustainability report addresses expectations, pg 15

102-43 Approach to stakeholder engagement

Sustainability report addresses expectations, pg 15

102-44 Key topics and concerns raised

Sustainability report addresses expectations, pg 15

102-45 Entities included in the consolidated financial statements

Sustainable growth possible thanks to a solid financial base, pg 91

102-46 Defining report content and topic Boundaries

Sustainability report addresses expectations, pg 15

102-47 List of material topics

Sustainability report addresses expectations, pg 15

102-48 Restatements of information

not applicable

102-49 Changes in reporting

not applicable

102-50 Reporting period

https://www.indaver.com/en/sustainability/sustainability-report/

102-51 Date of most recent report

https://www.indaver.com/en/news-media/publications/

102-52 Reporting cycle

Yearly: https://www.indaver.com/en/sustainability/sustainability-report/

102-53 Contact point for questions regarding the report

The Indaver group in Europe, pg 21,

102-54 Claims of reporting in accordance with the GRI Standards

Indaver and GRI-reporting, pg 111

102-55 GRI content index

Indaver and GRI-reporting, pg 111

102-56 External assurance

Declaration of validation Bureau Veritas, pg 117

103-1 Explanation of the material topic and its Boundary

Contributing to prosperity, pg 90-92

103-2 The management approach and its components

Contributing to prosperity, pg 90-92

103-3 Evaluation of the management approach

Contributing to prosperity, pg 90-92

201-1 Direct economic value generated and distributed

Sustainable growth possible thanks to a solid financial base, pg 91

103-1 Explanation of the material topic and its Boundary

Indaver redoubles its CSR efforts, pg 92; https://www.indaver.com/fileadmin/indaver/Documents/Group/Indaver_ SustainableProcurementCharter.pdf

103-2 The management approach and its components

Indaver redoubles its CSR efforts, pg 92; https://www.indaver.com/fileadmin/indaver/Documents/Group/Indaver_ SustainableProcurementCharter.pdf

103-3 Evaluation of the management approach

Indaver redoubles its CSR efforts, pg 92; https://www.indaver.com/fileadmin/indaver/Documents/Group/Indaver_ SustainableProcurementCharter.pdf

103-1 Explanation of the material topic and its Boundary

Policy lines for honest competition, pg 91; https://www.indaver.com/fileadmin/indaver/Downloads/Competition_ Compliance_Policy.pdf

103-2 The management approach and its components

Policy lines for honest competition, pg 91; https://www.indaver.com/fileadmin/indaver/Downloads/Competition_ Compliance_Policy.pdf

103-3 Evaluation of the management approach

Policy lines for honest competition, pg 91; https://www.indaver.com/fileadmin/indaver/Downloads/Competition_ Compliance_Policy.pdf

206-1 Legal actions for anti-competitive behavior, anti-trust, and monopoly practices

Policy lines for honest competition, pg 91; https://www.indaver.com/fileadmin/indaver/Downloads/Competition_ Compliance_Policy.pdf

103-1 Explanation of the material topic and its Boundary

Materials, pg 43-51

103-2 The management approach and its components

Materials, pg 43-51

103-3 Evaluation of the management approach

Materials, pg 43-51

Reporting practice

Material Topics 200 series (Economic topics) Economic Performance GRI 103: Management Approach

GRI 201: Economic Performance Procurement Practices GRI 103: Management Approach

Anti-competitive Behavior GRI 103: Management Approach 2016

GRI 206: Anti-competitive Behavior 2016 300 series (Environmental topics) Materials GRI 103: Management Approach


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GRI Standard

Disclosure

Page number(s) and/or URL(s)

GRI 301: Materials

301-2 Recycled input materials used

The Indaver group in Europe, pg 21; Materials, pg 43-51

103-1 Explanation of the material topic and its Boundary

Energy, pg 58-63

103-2 The management approach and its components

Energy, pg 58-63

103-3 Evaluation of the management approach

Energy, pg 58-63

302-1 Energy consumption within the organization

Climate, pg 52-54

103-1 Explanation of the material topic and its Boundary

Conserving water, pg 85-86

103-2 The management approach and its components

Conserving water, pg 85-86

103-3 Evaluation of the management approach

Conserving water, pg 85-86

303-1 Water withdrawal by source

Conserving water, pg 85

303-3 Water recycled and reused

Conserving water, pg 85

103-1 Explanation of the material topic and its Boundary

Biodiversity is the basis of healthy ecosystems, pg 87 - 88

103-2 The management approach and its components

Biodiversity is the basis of healthy ecosystems, pg 87 - 88

103-3 Evaluation of the management approach

Biodiversity is the basis of healthy ecosystems, pg 87 - 88

304-2 Significant impacts of activities, products, and services on biodiversity

Biodiversity is the basis of healthy ecosystems, pg 87 - 88

103-1 Explanation of the material topic and its Boundary

Climate, pg 52-57

103-2 The management approach and its components

Climate, pg 52-57

103-3 Evaluation of the management approach

Climate, pg 52-57

305-1 Direct (Scope 1) GHG emissions

Striving for climate-neutral facilities and sites, CO2-footprint in the netherlands , p 55-57; Impact pg 70-84

305-2 Energy indirect (Scope 2) GHG emissions

Striving for climate-neutral facilities and sites, CO2-footprint in the netherlands , p 55-57; Impact pg 70-84

305-5 Reduction of GHG emissions

Striving for climate-neutral facilities and sites, CO2-footprint in the netherlands , p 55-57; Impact pg 70-84

305-7 Nitrogen oxides (NOX), sulfur oxides (SOX), and other significant air emissions

Striving for climate-neutral facilities and sites, CO2-footprint in the netherlands , p 55-57; Impact pg 70-84

103-1 Explanation of the material topic and its Boundary

Our service provision, pg 16-20, The Indaver group in Europe, pg 21, Materials, pg 43-51 ; Safe Sink, pg 64-69;

103-2 The management approach and its components

Our service provision, pg 16-20, The Indaver group in Europe, pg 21, Materials, pg 43-51 ; Safe Sink, pg 64-69;

103-3 Evaluation of the management approach

Our service provision, pg 16-20, The Indaver group in Europe, pg 21, Materials, pg 43-51 ; Safe Sink, pg 64-69;

306-1 Waste generation and significant waste-related impacts

Our service provision, pg 16-20, The Indaver group in Europe, pg 21, Materials, pg 43-51 ; Safe Sink, pg 64-69;

306-2 Management of significant waste-related impacts

Our service provision, pg 16-20, The Indaver group in Europe, pg 21, Materials, pg 43-51 ; Safe Sink, pg 64-69;

306-3 Waste generated

Our service provision, pg 16-20, The Indaver group in Europe, pg 21, Materials, pg 43-51 ; Safe Sink, pg 64-69;

Energy GRI 103: Management Approach

GRI 302: Energy Water GRI 103: Management Approach

GRI 303: Water Biodiversity GRI 103: Management Approach

GRI 304: Biodiversity Emissions GRI 103: Management Approach

GRI 305: Emissions

Waste GRI 103: Management Approach

GRI 306: Waste

Supplier Environmental Assessment GRI 103: Management Approach

GRI 308: Supplier Environmental Assessment

103-1 Explanation of the material topic and its Boundary

Indaver redoubles its CSR efforts, pg 92; https://www.indaver.com/fileadmin/indaver/Documents/Group/Indaver_ SustainableProcurementCharter.pdf

103-2 The management approach and its components

Indaver redoubles its CSR efforts, pg 92; https://www.indaver.com/fileadmin/indaver/Documents/Group/Indaver_ SustainableProcurementCharter.pdf

103-3 Evaluation of the management approach

Indaver redoubles its CSR efforts, pg 92; https://www.indaver.com/fileadmin/indaver/Documents/Group/Indaver_ SustainableProcurementCharter.pdf

308-2 Negative environmental impacts in the supply chain and actions taken

Indaver redoubles its CSR efforts, pg 92; https://www.indaver.com/fileadmin/indaver/Documents/Group/Indaver_ SustainableProcurementCharter.pdf


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GRI Standard

Disclosure

Page number(s) and/or URL(s)

103-1 Explanation of the material topic and its Boundary

Sustainable deployment of talented staff, pg 28-30

103-2 The management approach and its components

Sustainable deployment of talented staff, pg 28-30

103-3 Evaluation of the management approach

Sustainable deployment of talented staff, pg 28-30

103-1 Explanation of the material topic and its Boundary

Safety, our priority, pg 36 - 41; Safety in all areas, pg 100 - 101

103-2 The management approach and its components

Safety, our priority, pg 36 - 41; Safety in all areas, pg 100 - 101

103-3 Evaluation of the management approach

Safety, our priority, pg 36 - 41; Safety in all areas, pg 100 - 101

403-2 Types of injury and rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities

Lost time incidents, pg 37

103-1 Explanation of the material topic and its Boundary

Safety, our priority, pg 36 - 41

103-2 The management approach and its components

Safety, our priority, pg 36 - 41

103-3 Evaluation of the management approach

Safety, our priority, pg 36 - 41

404-1 Average hours of training per year per employee

Training hours, pg 35

103-1 Explanation of the material topic and its Boundary

https://www.indaver.com/fileadmin/indaver/Documents/Group/Indaver_SustainableProcurementCharter.pdf

103-2 The management approach and its components

https://www.indaver.com/fileadmin/indaver/Documents/Group/Indaver_SustainableProcurementCharter.pdf

103-3 Evaluation of the management approach

https://www.indaver.com/fileadmin/indaver/Documents/Group/Indaver_SustainableProcurementCharter.pdf

412-1 Operations that have been subject to human rights reviews or impact assessments

https://www.indaver.com/fileadmin/indaver/Documents/Group/Indaver_SustainableProcurementCharter.pdf

103-1 Explanation of the material topic and its Boundary

Investing in relationships with our surroundings and society, pg 93-94

103-2 The management approach and its components

Investing in relationships with our surroundings and society, pg 93-94

103-3 Evaluation of the management approach

Investing in relationships with our surroundings and society, pg 93-94

413-1 Operations with local community engagement, impact assessments, and development programs

Investing in relationships with our surroundings and society, pg 93-94

103-1 Explanation of the material topic and its Boundary

Indaver redoubles its CSR efforts, pg 92; https://www.indaver.com/fileadmin/indaver/Documents/Group/Indaver_ SustainableProcurementCharter.pdf

103-2 The management approach and its components

Indaver redoubles its CSR efforts, pg 92; https://www.indaver.com/fileadmin/indaver/Documents/Group/Indaver_ SustainableProcurementCharter.pdf

103-3 Evaluation of the management approach

Indaver redoubles its CSR efforts, pg 92; https://www.indaver.com/fileadmin/indaver/Documents/Group/Indaver_ SustainableProcurementCharter.pdf

414-2 Negative social impacts in the supply chain and actions taken

Indaver redoubles its CSR efforts, pg 92; https://www.indaver.com/fileadmin/indaver/Documents/Group/Indaver_ SustainableProcurementCharter.pdf

103-1 Explanation of the material topic and its Boundary

Safety in all areas pg 100; https://www.indaver.com/fileadmin/indaver/Downloads/Information_Security_Policy.pdf

103-2 The management approach and its components

Safety in all areas pg 100; https://www.indaver.com/fileadmin/indaver/Downloads/Information_Security_Policy.pdf

103-3 Evaluation of the management approach

Safety in all areas pg 100; https://www.indaver.com/fileadmin/indaver/Downloads/Information_Security_Policy.pdf

400 series (Social topics) Employment GRI 103: Management Approach

Occupational Health and Safety GRI 103: Management Approach

GRI 403: Occupational Health and Safety Training and Education GRI 103: Management Approach

GRI 404: Training and Education Human Rights Assessment GRI 103: Management Approach

GRI 412: Human Rights Assessment Local Communities GRI 103: Management Approach

GRI 413: Local Communities Supplier Social Assessment GRI 103: Management Approach

GRI 414: Supplier Social Assessment Customer Privacy GRI 103: Management Approach


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GLOSSARY Anaerobic composting (digestion)  A method to convert organic waste into compost via bacteria. This method does not require oxygen. ARP  Acid Recovery Plant, recycling facility for recovering hydrochloric acid from waste streams from the steel industry. Biomass  A feedstock for energy generation which replaces fossil fuel. BREF or BREF document  Provides background information and clarification for implementing the Best Available Techniques (BATs) a business can use. When approving an environmental permit, the permit provider must take the BAT conclusions into account. BU IST  Business Unit Indaver Separation Technologies. Chain responsibility  Chain responsibility is part of corporate social responsibility. It is intended to give insight into sustainable behaviour (origin of raw materials, production process, service provision) in the chain between companies, suppliers and customers. Circular economy  An economic system in which primary raw materials and waste and energy loss are minimised by slowing, closing and narrowing material and energy loops. This can be achieved through sustainable design, maintenance, repair, re-use, re-manufacturing, refurbishing, and recycling. Climate neutral  Achieving net zero carbon emission by balancing a measured amount of carbon released with an equivalent amount sequestered or offset.

CMR  Convention on the Contract for the International Carriage of Goods by Road, a binding international contract for goods transport by road between European countries. Some non-European countries are also affiliated with it.

Frequency rate  Legally determined safety indicator that charts the number of accidents involving more than 1 calendar day off work: Fr = (A*1,000,000)/B A = number of accidents involving time off work B = number of hours exposure per year (sum of all personnel).

Dioxins  Compounds that are toxic persistent organic pollutants. They are often a by-product of industrial processes.

Gatekeeper  Describes Indaver’s role in the circular economy whereby we keep hazardous components out of the food and materials chains before, during and after waste treatment.

EcoVadis  Independent assessment agency that makes it possible for purchasing departments to assess businesses worldwide on their commitment to corporate social responsibility. EED  The EU’s Energy Efficiency Directive specifies that large companies must keep a detailed record of their energy management (EED-reporting). They must also implement all energy-saving measures that can be recouped within five years.

Green gas  Gas reprocessed from biogas, which in turn is obtained from digested wet organic residue. This green gas is of a very high quality and can therefore replace fossil natural gas. Green heat  Heat derived from sources of renewable energy. In Indaver’s case, the source of renewable energy is biowaste.

Emission  The release of a particular substance from a particular place (e.g. a chimney) expressed in volume/m3.

Grate incinerator  Incinerator with energy recovery for thermal treatment of non-recyclable fractions of nonhazardous household waste and commercial waste.

Emission measurement  The measurement of the volume/ concentration of a particular substance released from a particular place.

GRI  Global Reporting Initiative, an international organisation that sets guidelines for sustainability reporting.

Emission limit value  Emissions standard, i.e. the maximum volume/concentration that may be emitted.

HMW  Hazardous Medical Waste.

Enabler (facilitator)  Indaver’s role in the circular economy in which we recover energy and high-quality materials from waste safely and efficiently. Energy cluster  Heat from Indaver’s plants that is supplied to neighbouring companies and residential areas.

IED  Industrial Emissions Directive 2010/75/EU is the main EU instrument for regulating the release of polluting substances by industrial facilities. IndaChlor  Recycling facility for chlorinated waste residues. Indaver Molecule Management  Recovering molecules from pharmaceutical and chemical waste for reuse in industrial processes.


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GLOSSARY Industrial symbiosis  System in which raw materials are recovered from one company’s waste to be used in another company’s manufacturing processes.

Pollutant volumes  Refers to the quantity of contaminated components that the incinerator stacks emit a year. These volumes are expressed in tonnes.

Intermodal transport  The combination of different modes of transport, i.e. road, water, rail, to transport waste.

QESH  Quality, Environment, Safety and Health – usually referring to an Indaver policy or department.

ISO  International Organisation for Standardization.

Residue  Waste materials that cannot be further recycled or treated after sorting, purification or treatment.

IWS  Industrial Waste Services. Mass balance  The mass balance is a visual representation of each thermal process. The ‘in’ side shows the quantities of additives, water and energy needed to treat the waste efficiently. The ‘out’ side shows the quantity of solid residual materials remaining after the process, the quantity of flue gases emitted and the quantities of waste water and energy released during treatment. Materials loop  System in which raw materials are being constantly recovered, reused and recycled in a safe manner. nHMW  Non-Hazardous Medical Waste. OVAM  Public Flemish waste company, the agency that is responsible for waste policy and soil remediation in Flanders. Physicochemical treatment  Immobilisation, fixation, solidification and stabilisation – the techniques or methods used for the treatment of hazardous waste so that the waste can be safely deposited in a class 1 landfill site. PMD  Plastic bottles, Metal packaging and Drinks cartons (selectively collected).

Rotary kiln incinerator  An incinerator with energy recovery for the thermal treatment of hazardous waste. Sustainable employment  HR policy to enact sustainable measures for long-term, healthy, enjoyable and productive participation in the labour process. Safe Sink Guarantee  Destruction of unrecoverable elements in waste and the capture of the remaining potentially hazardous components in Indaver’s high-tech, final-treatment facilities, thus removing them from the materials chain. SDG  Sustainable Development Goals defined by the United Nations. SEVESO  European Directive on the management of risks associated with the storage and handling of hazardous waste. Total Waste Management  Service model that provides industrial clients with a worry-free customised solution. VANG/FWTR  From Waste to Resources (Van afval naar grondstof), a Dutch programme focused on waste separation, prevention and closing raw materials chains in household waste. VGF  Vegetable, garden and fruit waste.

Waste-to-energy  Recovery of energy from the thermal treatment of waste, which is then converted into steam or electricity and supplied to neighbouring companies, commercial users (district heating) or the electricity grid.


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