Michelle Swanner Yenni Little did Michelle Yenni know growing up at Chateau Golf & Country Club that she would be the General Manager someday. “I’ve been here over half my life,” Michelle says. “I grew up in Chateau and still live in Chateau. As a child, I was on
Elaina Williams
Janice Remble
June Herron
Paula Ricks
The New Orleans Steamboat Company The New Orleans Steamboat Company (NOSC) boasts of a tight knit
the swim team; in high school I worked in the tennis shop; and I have now worked
community of employees. Some may not be the faces you see boarding the boat
here for 20 years, nine as the General Manager.”
or bus, but four special women uphold the company’s reputation, ensuring guests
Michelle’s grandparents bought Chateau over 25 years ago, knowing that it
come back.
needed to stay a shining beacon of Kenner. “My grandparents wanted to keep it
Thirty years ago, Paula Ricks was hired for data entry as a short-term
as a positive center for our community. They wanted to keep members involved
position. However, life had other plans and she eventually became Manager of the
in the community to not only continue its success, but to give back. Giving back to
Reservations Department. Paula helped open Gray Line’s Call Center and trains new
our community, along with hard work and honesty, are some of the most important
employees, while also handling inside and outside agents and occasional IT issues.
values that my grandparents instilled in me.”
“I consider myself a Jack of all trades,” Paula jokes. “I have the best coworkers who
While ten years as General Manager approaches, Michelle continues to enjoy the day-to-day of Chateau, saying that there’s never a dull moment. “There
feel like family—one once described our work as ‘selling fun.’ We certainly do!” Prior to coming on board, June Herron helped open the very first casino in
are so many interesting people and so many interesting things going on,” she
New Orleans. She now has 21 years with NOSC and holds the title of Call Center
laughs. “I can’t complain. I love working with our golfers, card players, brides and
Manager. “The best part for me is that I have the unique task of assisting guests
general membership.”
from all over the world,” she states. “I get to share my city with them on a daily
Chateau members enjoy the luxuries of dining, swimming, golf, tennis and
basis.” June feels blessed to have coworkers she also considers family.
private events on the exquisite grounds. Michelle says, “Although we have all the
In 2000, Elaina Williams joined the team as Reservations and Telephone
traditional amenities of a country club—18-hole golf course, nine tennis courts, a
Sales Agent. She strives to give guests the best customer service, while meeting all
fitness room, pool, swim team, dining and lounge area—we are so much more.
of their needs in booking their tours. She states, “I’m looking forward to 18 years
“We are very family-oriented. We have events each month for different age groups, and we want everyone to feel like family and have fun. We have a wine club, kids’ nights, comedy nights, opera events and several charity fundraisers each year to give back to the community that we are so lucky to be a part of.”
of working for this wonderful company in May! I love coming here with coworkers who have become very close to me.” Janice Remble, also a Reservations and Telephone Sales Agent for 18 years, describes her job as greeting the customers warmly and making their booking process easy and pleasant. She believes that this first impression of NOSC is extremely important and all should be treated with hospitality. “From the first day I started I felt at home,” she says. “What can be more wonderful than that?”
Chateau Golf & Country Club is located at 3600 Chateau Blvd. in Kenner. 504-467-1351. chateaugolf.net. 80
Inside New Orleans
Learn more about The New Orleans Steamboat Company at neworleanssteamboatcompany.com.