Improving patient care and experience
We believe every patient deserves the best possible hospital experience. That’s why, across all areas of our work, we put patients at the heart of everything we do. Through our grants, arts and volunteering activities, we strive to help our hospitals provide outstanding care for patients and their families. Whether supporting a major redevelopment, offering creative arts activities for inpatients or enabling volunteers to help visitors find their way, our work makes sure patients feel supported and that their time in hospital is as positive as it can be. To help us achieve this, we said we would: •
provide grants opportunities to help the Trust make fast and effective improvements to patient-facing services and the hospital environment
• continue to curate and develop our art collection and engagement activities • engage volunteers in roles which interact with patients above and beyond the work of NHS staff • support patients and families in extreme financial difficulty during their treatment.
In 2020/21, we: • funded a wide range of urgent support for the benefit of patients in hospital during the peak of the Covid-19 pandemic • awarded 109 emergency hardship grants to support patients and their families at times of extreme financial crisis • engaged 583 Crisis Response Volunteers to provide additional support for patients during the pandemic • delivered over 1,000 creative arts activity packs for patients at the bedside. 8
IMPERIAL HEALTH CHARITY
98% of NHS staff agreed our support enhances the overall hospital experience for patients
97% of NHS staff agreed their patients value mealtime support from our volunteers
94% of NHS staff agreed their patients value the art activity packs we provide to wards.
