From patient centered to patient driven care Ahmed M AbuAbah, MD Chief Executive officer
Disclosure Ahmed M AbuAbah MD I have NO actual or potential conflict of interest in relation to this activity. I do not have any relevant financial relationships with any commercial interests.
Princess Nourah Bint Abdulrahman University
ď‚Ą October 2008 a royal decree was issued to
establish the first girls university in Saudi Arabia.
Princess Nourah bint Abdulrahman University
20 Billion SAR 8 million square meters in
size
Princess Nourah bint Abdulrahman University
ď‚Ą The campus was completed in a record 25 months
Princess Nourah Bint Abdulrahman University 2011
ď‚Ą Grand opening was on
May 2011
PNU Campus
Central Library ď‚Ą Holding more than 4.5 million books
PNU Campus Convention Center ď‚Ą Can hold more than 4,000 spectators
PNU Campus
Community Centers Stadium (7,000 spectators) Gymnasium Olympic pool Running tracks
PNU Campus Automatic Train ď‚Ą The campus is connected by 14 train stations consisting of 22
automated trains circling the colleges and housing compound.
PNU Campus – Residential Area
PNU is provides a dormitory for
female students
5,904 bedrooms 340 bedrooms for students with
special needs
PNU Campus – Residential Area
400 villas for faculty
members More than 1,000 apartments for others staff
PNU Campus – Residential Area
ď‚Ą Schools and nurseries for
girls and boys with a capacity of up to 720
PNU Campus – Nurseries and Schools
Service Areas
Service Areas
Service Areas
PNU Enrolled Students
46,289 Students 15 academic colleges.
Health Colleges College of Medicine College of Dentistry College of Nursing College of Health Sciences and
Rehabilitation College of Pharmacy
Simulation Center ď‚Ą The largest in the Middle East.
Research Center
ď‚Ą Consists of 36 laboratories
for students and faculty.
King Abdullah Bin Abdulaziz University Hospital
King Abdullah Bin Abdulaziz University Hospital
ď‚Ą Located in Riyadh as part of
PNU campus.
ď‚Ą The teaching hospital for
Princess Nourah University
King Abdullah Bin Abdulaziz University Hospital Sep 2009 2010 Oct ď‚Ą State of the art facility
covering an area of 99,733 m2
ď‚Ą 300 bed, single beds.
March 2010 April 2011
King Abdullah Bin Abdulaziz University Hospital ď‚Ą The hospital is preparing its
Facilities People and Processes for service rollout beginning in 2015
Inspired by our Vision
KAAUH will be a role model for national university hospitals and recognized as a world class and regional reference in Women’s Health, Adolescent Health, and Child Growth and Development.
our Mission
We are dedicated to provide respectful patient-driven care in a safe, healing environment and contribute to learning and sharing in healthcare practice, education, and research.
Centers of Excellence
Women’s Health Child’s Growth & Development
Adolescent Health
Our values Patient-driven culture High reliability Professional ethics Teamwork Performance driven Learning and sharing
Patient-driven culture
ď‚Ą We empower our patients and
their families to become active partners in enhancing their health and wellness.
Centric vs. driven in language
ď‚Ą Centric as having (something) as a central interest, influence,
subject, etc. ď‚Ą Driven as operated, moved, or controlled by a specified
person.
Patient-centered vs. patient-driven
Patient driven ď‚Ą The role of the patient shifts
from minimally informed to an active participant, collaborator, and engaged in his/her care.
How to become patient driven? A Patient-driven facility is characterized as having high level of: 1. Transparency
How to become patient driven?
2. Customization
How to become patient driven?
3. Collaboration and patient choice
How to become patient driven?
4. Responsibility-taking
How to become patient driven?
5. Quantitative, predictive and preventive aspects
Creating the Patient driven model of care The emerging methodology of patient-driven care
involves: Health Social Networks Customization of care Self-tracking
I. Creating the Health Social Networks Creating the health social network
involves creating a portal for patients to find: Resources Emotional support groups / activities Access to physicians for Q&A
I. Creating our Social Network Through the establishment of: New Media Section in the Public Relation and Marketing Department. Social Network Health Education and Promotion Team. Supporting hospital website design to include resources and services. Hospital smart phone application. Patient and family resources rooms in the hospital facility.
II. Personalized care
Personalized care
Ensuring patient privacy throughout the facility. Single patient rooms (300 single rooms) ED single treatment rooms Patient Experience journey
II. Personalized Medicine ď‚Ą The caretaker becomes a care consultant, co-collaborator in
generating health plans together with the patient. ď‚Ą Creating personalized screening programs, annual check ups
based on history and current health.
III. Self tracking tools
III. Self tracking tools Through access to their Electronic
Health Record. Request / view reports Update biographical data Make appointments
III. Self tracking tools
ď‚Ą Health tracking Apps
Key characteristics that will transform care delivery to patientdriven care
committed seniors leadership Using data to drive change — using regular collection and
feedback of patient care experience Engaging patients and family as partners
Key characteristics that will transform care delivery to patientdriven care
ď‚Ą Building staff capacity and a supportive work environment ď‚Ą Ensuring accountability at all levels for improving patient care
experience ď‚Ą Fostering an organizational culture that strongly supports learning and improvement
Disclosure Ahmed M AbuAbah MD I have NO actual or potential conflict of interest in relation to this activity. I do not have any relevant financial relationships with any commercial interests.
King Abdullah bin Abdulaziz University hospital A vision towards excellence
Thank you