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Influential Presentation And Communication Skills

2 – 4 March 2014 Jumeirah Emirates Towers Hotel, Dubai, UAE 28 – 30 September 2014 Radisson Royal Hotel, Dubai, UAE

Convey Confidence And Authority To Deliver Powerful Messages In A Variety Of Settings

Book and pay NOW and bring your colleague for FREE on this course Valid only on March dates* See back page for details*

3 Key Benefits 1. Use powerful interactive techniques to influence your audience, and gain buy-in and commitment 2. Be more confident, better prepared and far more effective in your presentations. Don’t show nerves, show controlled enthusiasm 3. Convince, motivate and influence clients, colleagues, suppliers and other stakeholders, leading to successful results and winning relationships

Organised by:

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IMPORTANT NOTE: You should have basic PowerPoint skills. Please bring your laptop to the course.

www.iirme.com/businesspresentations


IMPORTANT NOTE: You should have basic PowerPoint skills. Please bring your laptop to the course.

Course Overview People identified as strong communicators rise in any organisation or business. It is a myth that good presentations are made only by people born with a natural gift. All of us can become both competent and confident when speaking to either a large audience, chairing a meeting or making face-to-face presentations with the management team. The techniques used on this course are based on research into audience reactions to different styles of speaking – so coaching is geared to the actual likes and dislikes of audiences. The audience will see a speaker who can conduct a lively, interesting session; a speaker who has the confidence to ‘think on their feet’, yet remain poised and in control.

Course Objectives This course aims to help you: • Learn to speak as clearly as you think • Be clear – make an impact – be yourself • Realise your true potential as a powerful and persuasive speaker in a variety of settings • Master your nerves and present with clarity in front of any sized group • Get your messages across with impact • Speak with greater conviction and authority • Increase your personal impact and become more influential • Persuade your audience and gain buy-in and commitment • Develop a more confident and persuasive vocal style • Feel comfortable about speaking in any situation • Develop strong messages and engage your audience at meetings

Course Benefits • Techniques and skills that can be used immediately to improve personal effectiveness • Win more business and increase your profits • Influence and persuade others to buy into your ideas • Resolve conflict and create harmony within your team • Use powerful interactive techniques to control your audience and gain buy-in and commitment • Gain and retain clients through lasting relationships • Use and read ‘body language’ to build rapport and keep your audience interested • Win respect for your composure in testing circumstances

+971 4 335 2437

+971 4 335 2438


Meet Your Expert Course Director Geoffrey Jarvis BA, MBA, is a highly experienced trainer and consultant who has held senior management positions in both the government and private sectors in Europe and the Middle East. In training and development, he specialises in the areas of management and leadership, sales, negotiating and presentation skills. Geoffrey started his working life as a university lecturer at the European Business School at the City University in London where he lectured students from the Sorbonne. Later he continued to lecture in economics and business studies at the Gulf University in Bahrain. Following service in the Royal Navy and the Oman Navy as a Seagoing Officer, he moved into business development and sales with the Open University in England. By 1990, he became Director of the English Management Advisory Service in Warsaw, Poland. This was a UK Foreign and Commonwealth Office project, with a staff providing practical advisory and consultancy services to the newly privatising industries and service sector. This led to a period of consultancy assignments working with IBM, General Electric, Ford and Pepsico in the USA, Europe and Japan. He also worked on European Union projects assisting Czech and Hungarian banks develop marketing plans and partnering in their implementation. Having completed six years in banking, mostly with HSBC at the Saudi British Bank he moved on to working with IIR as a Strategic Partner providing training and development interventions. Recent projects include working with Mubadala, the Department of Economic Development and the Abu Dhabi Tourist Authority, The Court of the Royal Crown Prince, Zurich Life in Switzerland, the Marriott Hotels in Armenia and Sharm al Sheikh.

Would you like to run this course in-house?

The in-house training division of IIR Middle East Tel: +971 4 407 2624 • Email: CTS@iirme.com www.iirme.com/cts

www.iirme.com/businesspresentations


2 – 4 March 2014 Jumeirah Emirates Towers Hotel, Dubai, UAE

Influential Presentation And Communication Skills

28 – 30 September 2014 Radisson Royal Hotel, Dubai, UAE

Course Timings: Registration starts at 07:30 on Day One. Course sessions will start promptly at 08:00 and end at 14:30. There will be two short breaks for refreshments and lunch will be served at the end of each day’s sessions.

Course Style

Preparation Guidelines

• This course is light on theory, heavy on practice

• Plan and structure your presentations creatively for

• As the focus of the course is on ‘skills’, there will be a significant amount of skills practice with you delivering presentations and practising new skills in mini-sessions

maximum effect • Apply guidelines for understanding the way your audience prefers to receive information rather than the way you prefer to deliver that information

and to the full audience

• Organise material for a presentation – to include simply

• You will be making your first presentation within 20 minutes of the start of the course.

organising ones case, whether it be:

This is the first of many to be recorded and

-

Proposing an idea to a senior manager, a colleague or client

reviewed. The final DVD will belong to you • We use ‘contrast coaching’ so you will see the ‘before

-

Explaining an issue or project to your team

and after’. You will have numerous opportunities

• Organise your talk; identify objectives, gather the data

to practise your skills, review and evaluate your

• “Mindmap” your topic to organise your talk

performance

• Choose different formats for different aims of a talk

• Coaching and supportive feedback will be from fellow delegates as well as the facilitator, so you will develop confidence in the natural look of your stronger delivery

• Analyse your audience – audience analysis worksheet to help develop criteria for type and amount of information to include • Creativity – redraft a ‘dry’ statement to make it sound

style • When called upon to speak you will be given clear

more memorable

objectives designed to isolate particular skills. The

• Choose high-impact visual aids

objectives will be specific and observable

• Make effective slides on PowerPoint; the benefits and

• You will leave the course with a personal development

dangers

plan geared to your own strengths and areas for

Day Two

development

Course Outline

Delivering Using Visual Aids You are encouraged to bring your laptop to

Day One

the course. Alternatively, you may bring a flash drive with any prepared presentation you deliver or are

Developing The Physical Skills

preparing to deliver.

• Introduction

• Tips for presenting using PowerPoint slides

• Analysis of current delivery style

• Using other visual aids in different settings

• Improving your eye control

• Individual presentations to the group

• Using nervous energy to increase your impact

• Investigating the language of presentations – this

• Using and developing your voice

session outlines and applies the key differences

• Developing vocal and body energy; the benefits to the

between writing for readers and writing for listeners • Applying the Principle of ‘3’ and repetition to make an

audience • Using body language to maximum effect to assist

• Using ‘Puzzle-Solution’ and ‘rhetorical’ formats –

message delivery • The ‘truths’ and the ‘myths’ about body language • Delivery using all the physical skills

+971 4 335 2437

impact

+971 4 335 2438

examples • Telling anecdotes and stories, and using humour

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www.iirme.com/businesspresentations


• Handling difficult people with courtesy

Day Three

• Dealing assertively with people • Listening for the real issue – the relevant principles of

Interaction With Your Audience • Structuring a question and answer session to retain control with courtesy • Handling questions and answers calmly and managing challenging audiences • Reading different personality types for communication success

effective communication • Reading an audience’s body language so you know what they are thinking but not saying – applying the ‘cluster’ principle • Using the impact of non-verbal communications • Using your presentation skills to lead productive and dynamic meetings

• Profiling your conflict-handling styles

Who Should Attend? • Anybody who believes they can improve the way they get their thoughts, opinions or ideas across to other people • This may be in a meeting, a full-blown presentation using PowerPoint, a five minute conversation in the corridor at work, a phone conversation, a briefing to colleagues or perhaps you are a senior executive keen to improve your performance • Are you an HR professional responsible for developing key staff in your organisation? Or are you a manager hoping to motivate your team? For example, if you are in: • Executive management – you cannot expect people to follow if you cannot clearly state your message and inspire people to follow the vision • Sales – skills acquired on this course will help you listen to the customer more effectively and address their real needs. You will make a positive impression and handle objections with respect not resistance • Finance – so many facts and figures can lead to boring and technical presentations. Learn how to present so

people can quickly grasp the facts and not simply see you as the person who always presents complicated budgets • The IT world – many people do not understand the numbers, tests, project analysis and technical jargon. Learn how to speak clearly to the uninitiated and relate what you are saying to the audience so they respect your professionalism

Hear what past delegates have said about Geoffrey’s courses: “This is a very practical course that gives you something to go home with.” Khemais S. El Gazzah, Director Short Term Insurance, ICIEC, KSA

“The instructor, Geoff Jarvis, was excellent. The course was interesting, informative and practical. I hope I have the chance to attend more of his courses.” Nadia Al Romaithi, Senior Training Officer, Takreer, UAE

“It is an excellent course which has improved my skills and has given me more confidence.” Khaled Al-Ghamdi, Mechanical Engineer, Tasnee Petrochemical, KSA

“It is one of the best events that I have ever attended. I wish I had completed this course earlier.”

Dr Jamal Majed Al Salem, Hospital Director, Physical Medicine and Rehabilitation Hospital, Kuwait

“Priceless course which added value to my personal and professional development.” Tarek Kassad, Kuwait Foods, Kuwait

“It was an enriching experience which did not only help me in my presentation skills, but for many other aspects in life.” Rania Tejani, Abu Dhabi Executive Council, UAE

“The course exceeded my expectations.” Sara Al Johani, Saddad project under HP Co, KSA

“It’s a useful course that made me more interested and confident to deliver presentations and to communicate very well with others.” Haura Al Wahaibi, Economic Researcher, OCIPED, Oman

“Very powerful course and I will surely recommend it to my company.” Mohammed A Al Shehri, SATORP, KSA

+971 4 335 2437

+971 4 335 2438

register@iirme.com

www.iirme.com/businesspresentations


Influential Presentation And Communication Skills 2 – 4 March 2014 • Jumeirah Emirates Towers Hotel, Dubai, UAE 28 – 30 September 2014 • Radisson Royal Hotel, Dubai, UAE

FIVE WAYS TO REGISTER IIR Holdings Ltd. P.O Box 9428 Dubai, UAE

+971 4 335 2437 +971 4 335 2438 register@iirme.com

www.iirme.com/businesspresentations

DISCOUNTS AVAILABLE FOR 2 OR MORE PEOPLE CALL – +971 4 335 2483 E-MAIL – a.watts@iirme.com Event

Course Fee Before 15 December 2013*

Course Fee Before 5 January 2014*

Final Fee*

US$ 3,195

US$ 3,495

US$ 3,595

Influential Presentation And Communication Skills

2 – 4 March 2014* (BC5293) Event

WOULD YOU LIKE TO RUN THIS COURSE INͳHOUSE?

Course Fee Before 13 July 2014

Course Fee Before 3 August 2014

Final Fee*

US$ 3,195

US$ 3,495

US$ 3,595

Influential Presentation And Communication Skills

28 – 30 September 2014 (BC5294)

Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions will receive a Certificate of Attendance. *Book and pay NOW and bring your colleague for FREE on this course. Only applicable for March 2014 course.

DELEGATE DETAILS

All registrations are subject to our terms and conditions which are available at www.iirme.com/terms. Please read them as they include important information. By submitting your registration you agree to be bound by the terms and conditions in full.

Payments

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A confirmation letter and invoice will be sent upon receipt of your registration. Please note that full payment must be received prior to the event. Only those delegates whose fees have been paid in full will be admitted to the event. You can pay by company cheques or bankers draft in Dirhams or US$. Please note that all US$ cheques and drafts should be drawn on a New York bank and an extra amount of US$ 6 per payment should be added to cover bank clearing charges. In any event payment must be received not later than 48 hours before the Event. Entry to the Event may be refused if payment in full is not received. Credit card payment ‰ If you would like to pay by credit card, please tick here and a member of our team will contact you to take the details

Cancellation If you are unable to attend, a substitute delegate will be welcome in your place. Registrations cancelled more than 7 days before the Event are subject to a $200 administration charge. Registration fees for registrations cancelled 7 days or less before the Event must be paid in full. Substitutions are welcome at any time.

Avoid Visa Delays - Book Now Delegates requiring visas should contact the hotel they wish to stay at directly, as soon as possible. Visas for non-GCC nationals may take several weeks to process. All registrations are subject to acceptance by IIR which will be confirmed to you in writing. Due to unforeseen circumstances, the programme may change and IIR reserves the right to alter the venue and/or speakers.

Event Venue: Jumeirah Emirates Towers Hotel, Dubai, UAE Tel: +971 4 330 0000 Radisson Royal Hotel, Dubai, UAE Tel: +971 4 308 0000 Accommodation Details We highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the IIR Hospitality Desk for assistance on: Tel: +971 4 407 2693 Fax: +971 4 407 2517 Email: hospitality@iirme.com © Copyright I.I.R. HOLDINGS B.V.

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Influential Presentation And Communication Skills