Building DREAM THE

Paul Flick believes that every organization should make an effort to serve. He has built Premium Service Brands (PSB) on that premise and continues to lead by example, demonstrating the benefits of getting involved, giving back and empowering others. “I am a firm believer in living a purpose-driven life,” he says.

Flick seeks the same qualities in his team and franchise partners, and prides himself on the collaborative, fun culture he has built. “Ours is a flat organization. We all work hard and have fun together. Our culture empowers unlimited independence,” he says.

Through PSB, Flick aims to build trust and loyalty with customers and franchisees. The company evolved over time starting with 360˚Painting, which Flick founded in 2006. In time, Flick launched or acquired eight other complementary home services franchises. All the brands under the PSB umbrella include low-cost, easy-to-start franchises including Maid Right, ProLift Garage Doors, The Grout Medic and House Doctors. Although Flick gets approached all the time with opportunities to acquire franchises, he is extremely picky about the ones he adds to the PSB portfolio. “We have the same customer from brand to brand, which opens opportunities to cross-market and cross-sell.”

On the following pages, we take a deep dive into the Premium Service Brands portfolio, talk to its leadership team and franchise owners and look at its amazing Kids-Lift program, which is the heart of PSB’s purpose-driven culture.

—Jill Abrahamsen

Premium Service Brands’ code of values exemplifies ideals which encourage employees and franchise partners to do the following:

• Cultivate a passion for our work.

• Treat all individuals with respect.

• Honor and deliver on our promises.

• Strive for continuous improvement.

• Build a foundation of honesty and integrity.

• View customer service as a way of life.

• Have fun, be healthy and live well.

The culture at Premium Service Brands is built on a foundation of getting involved, giving back and empowering others.