Train to Innovation The Crew Management System (CMS) supports booking of freight, coaching and shunting crew of the Indian Railways, which is among the largest rail networks of the world. Th e CMS solution automates their day-to-day business functionalities for better crew management by providing information and fostering duty allocations for 35,000 crew members. It uses 350 kiosks that are driven by bio-metrics. The system also provides a status-wise record of the crew. It has been developed to bring in transparency and accuracy of information. But the adoption of this technology was not bereft of challenges. Meeting the continuously changing user requirements and making users comfortable with the IT solution, readily, was not easy. In spite of that, the company reaped significant business benefits. The CMS enabled its users to have instant access to information regarding the current status of crew at all times and also helped them maintain inventory. â&#x20AC;&#x153;CMS users have been provided with instant access to the central database not only through the web but also through SMS,â&#x20AC;? says Deepak Ganju, GM, CRIS. CiO SNAPSHOT emPlOyeeS: 786 iT STAff: < 500
Deepak Ganju Center for Railways Information Systems General Manager
Vol/3 | ISSUE/21
PrOjeCT: Crew Management System (CMS) COST: Rs 15 crore
reAl CiO WOrld | s e p t e m b e r 1 5 , 2 0 0 8
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