SERVICE THE HOSPITALITY INDUSTRY CAN APPRECIATE. iBAHN® delivers five-star attention for your guest Internet and entertainment offerings—boosting connectivity performance and guest satisfaction.
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Service and Support teams trained specifically for hospitality
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Assistance from installation to conference sales to technical support
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Expert support for both guests and staff
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Proactive monitoring keeps your property competitive and at peak performance iBAHN Services and Support operates 24/7/365 to ensure delivery of globally recognized lightning-fast High-speed Internet Access (HSIA) services—with a 99.9% connectivity rate. Here’s what iBAHN can offer: better service for
ibahn pays attention to you—and your guests
better revenues
iBAHN provides a commitment of support for every situation. We offer Web-based training to help your staff know how to solve common issues in house—or with assistance from our dedicated phone support.
With iBAHN, you’ll not only capture future revenue from returning customers, but we help maximize your existing services as we develop new offerings to differentiate your property. Our service teams stand
Average Bandwidth Usage
Hotel Brand iBAHN NA
60 50
Percent
40 30 20
Dec 08
Oct 08
Nov 08
Sep 08
Jul 08
Aug 08
Jun 08
Apr 08
May 08
Mar 08
Jan 08
Feb 08
0
Dec 07
10
Conference Gross Revenue
Last Year This Year
40
30
20
Dec
Nov
Oct
Sep
Aug
Jul
Jun
Apr
May
Mar
0
Jan
10
Feb
Revenue
(in thousands of dollars)
50
Knowing how much bandwidth your hotel uses can mean the difference between satisfied and dissatisfied guests. This chart reflects the average bandwidth used by month in “Hotel X” compared to all North America “Brand X” and all North America iBAHN-enable properties.
This chart indicates the approximate gross technology revenue (in US Dollars) sold to conferences by month at “Hotel X”
ready to help you surpass guest expectations—and bring in new revenue—to both guestroom and meeting and conference spaces. Consider our Conference Services team as your partner. We’ll help you maximize conference room space, and suggest relevant technologies to increase the quality (and profitability) of your offerings. And with iBAHN Monitoring Services, your usage and system performance is watched in real time to head off trouble. Everything we do provides for exceptional guest experiences, while helping you make the best return on your network investments. we do all the heavy lifting
Our Global Network Operations Center analyzes problems, troubleshoots and makes network changes on-the-fly. We ensure that your concerns are always handled by a technician who knows your system and will solve your issue in record time. Our #1 goal is to allow you to do what you do best: take care of your guests.
services & support
Key benefits
SERVICES AND SUPPORT FOR EVERY NEED.
conference support services
We’re just as adept at bringing HSIA to a cluster of beach bungalows as we are to a 1,000-room high-rise hotel. iBAHN Installation Services will expertly establish or improve the type of connectivity your property needs: • Wired or wireless service • New system installations or tuneups for existing services • Hardware and bandwidth implementation for conference connectivity needs
Providing leading-edge services for your guests’ conference needs adds value—and revenue—to your property. Conference Support Services will assign a dedicated account executive to your property. This conferencing specialist will: • Evaluate your property’s technical health and suggest upgrades to increase the quality of conference services • Consult with guests prior to a conference to ascertain needs • Make recommendations to conference planners and help sell your services • Provide iBAHN sales tools and collateral (a $30,000 value) • Arrange for Technical Support Services during a conference • Perform a follow-up with guests and management to improve best practices
monitoring services
Once an iBAHN system is in place, Monitoring Services continuously watches system performance. This means you receive: • Immediate troubleshooting response • Proactive use/needs watch to alert problems before they occur • Remote network diagnostics and adjustments
TOOLS THAT SUPPORT iBAHN SERVICES Conference Manager • Track utilization and manage revenue • Generate conference codes for multiple conferences and users • Create attractive proposals for meeting planners • Receive alerts of potential bandwidth management issues
iBAHN CORPORATE HEADQUARTERS 10757 S. River Front Parkway, Suite 300 Salt Lake City, Utah 84095 P: (801) 563-2000 P: (800) 848-8168 F: (801) 563-2351
FOR MORE INFORMATION ABOUT iBAHN SERVICES & SUPPORT, VISIT www.iBAHN.com
Diagnostics • Troubleshoot and analyze issues in house • See real-time stats (occupied rooms, rooms online/offline, etc.) • Reconciliation reports to track revenue iBAHN Concierge • Access to iBAHN produce and services information • Sales tools to assist in selling conference services • Web-bases staff training (basic to technical levels)
SERVICES & SUPPORT
Installation services
technical support services
Whether it’s our phone support or our feet-on-the-ground Field Services technicians, iBAHN Technical Support is ready to assist with every HSIA demand: • Guest Connection technical phone support available 24/7/365 • Field Services representatives are available for on-site assistance • Advanced network design and implementation for guest and conference rooms • Technical support for platform outages or troubleshooting in a single guest room • Field Services teams coordinate with Conference Support for special assistance during large or complex meetings
HOTEL TECHNOLOGY UPDATE
iBAHN is uniquely positioned to serve the hospitality industry because we understand and specialize in your business. It’s this technical expertise that sets us apart. We are the only hospitality provider that owns and operates a global Multiprotocol Label Switching (MPLS) network. This highly secure and scalable network is backed up with comprehensive support services so you can rely on iBAHN as your single, convenient and accountable resource for technology and support.