ON POINT ARTICLES
IS IT NECESSARY TO CONTINUE TRAINING DESPITE THE CRISIS? IAPCO Member: Business Travel Consulting, Mexico Author: Karla Escamilla, Innovation and Process Leader Uncertainty and change are two words that have defined our
The crisis that we are currently experiencing has helped us
environment this year, and while we may think that this 2020 is
to take a giant step towards technological development with
an atypical year, the reality is that climate, economic, political,
accelerated changes in systems and procedures, as well as
and social environments are changing. This is not something
changes in customer needs. These have forced us to generate
new or something that will eventually stop, the only certainty
new tools, new working materials, new ways of working and
we have is that the changes will become more pronounced
new products and services. That is why, today, training goes
over time and that the challenges we face will be increasingly
beyond the work environment and becomes necessary also
complicated and uncertain.
for suppliers and users in the handling of the different services provided (especially in automation and digitalisation
Then, the big question that arises is how do we prepare
services). This will allow us to mitigate the effects of the
ourselves to move forward in the face of the new challenges
uncertainty that is generated after a crisis, marking a
that arise from the different areas of our lives? How do we
structured path, and oriented to the new goals set for growth.
generate new paths that will be necessary to travel during and after the crisis that afflicts us today?
Thanks to this technological leap, we have different resources with which to carry out the training, from virtual classrooms,
The big answer to these questions is simple: Training.
Training is the most powerful tool that we must adapt to our constantly changing environment
customised platforms that allow us to do streaming combined with real time interactions, pre-recorded capsules, digital graphics to gamification, among many other ways. In short, is training and updating necessary during and after a crisis? Of course it is, but it needs to be well directed and focused on the development of skills that allow the capacity to adapt to new circumstances, to create and develop projects, and most importantly, to increase the resilience of people and organisations.
“Training is the most powerful tool that we must adapt to our constantly changing environment, and it applies to our field of work, our families and also ourselves.” There are issues where we all need to improve our skills: • Effective communication skills • Conflict resolution and teamwork skills • Practices applied to occupational safety and health It is through training that we seek to improve this knowledge, criteria, attitudes and behaviours of people in their environments to perform activities more easily and efficiently,
Mathias Posch, IAPCO IPP l Kayo Nomura and Mai Ohira, JNTO | Ori Lahav, IAPCO President l Aurelien Bandini, JNTO
using the minimum of resources and time. 14
| April 2021
Image source: Adobe Stock
• Negotiation and process management skills
