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WOASE 2018 ANNOUNCEMENT Airport Focus International to stage third winter ops conference See page 47 for full details GSE POOLING | DRONES - THREATS AND OPPORTUNITIES | DIGITAL FIRST - THE NEW BUSINESS MODEL



AIRPORT EXPANSION: NOT AT ANY PRICE Carriers are starting to call the tune on airport expansion particularly if the investment leads to an increase in passenger charges


hy would a carrier oppose an airport expansion project – is that not a bit like a turkey voting for Christmas? Well not if you see that expansion project pose a threat to your cost base. Following the demise of Monarch and AirBerlin in recent months a new relationship is emerging between carriers ERHXLIEMVTSVXWXLI]Çź]XS Thankfully the airport business is still one in [LMGLEMVPMRIW[MXLERYQFIVSJHMÇşIVIRXFYWMRIWW models can thrive and remain innovative. In the past mistakes were made because there was a misconception that essentially one business model (largely provided by legacy carriers) could service the entire market. The collapse of a number of those old style players and the emergence of the low cost Titans have corrected that market imbalance. AIG as a group owns airlines that cover the whole portfolio of carrier business models including British Airways and Iberia on the legacy side and Vueling and the newly launched LEVEL. Outspoken boss Willie Walsh told the Airport Operators Association conference in London in October that he was looking to expand that portfolio’s airport slots but not “at any price.â€? Much of this conversation, of course, was based on the proposed runway expansion at Heathrow. He told the audience that the reason why he didn’t actively campaign for his biggest

airline’s base airport was the expectation that he would be told “you asked for it, now you can pay for it.â€? He added: “There is no justification for increasing passenger charges. It is already the most expensive hub airport in the world.â€? It was TSMRXIH SYX XS LMQ XLEX '& WXSSH XS FIRIÇťX WMKRMÇťGERXP] EX ER I\TERHIH -IEXLVS[ FYX LI[EW EHEQERX XLEX MJ XLI ÇťKYVIW[IVI RSX right, he was not interested in the opportunity to grow. The average price per passenger of Çź]MRKSYXSJ-IEXLVS[ SRI[E][EWfLI WEMHGSQTEVIHXSNYWXfEX,EX[MGO “If that average price were to double, as it could do, you can’t expect people to pay that HMÇşIVIRXMEPĆšLIEHHIHƸ.QE]EW[IPPI\TERH at Gatwick where we already have a strong presence or go to an airport like Stansted. Because there will be a lot of passengers who will be driven by price.â€? Heathrow has said that even after the expansion it wants to keep landing charges “close to where they are now.â€? But AIG’s boss thinks that phrase gives the airport too much wriggle room. “The objective should be no increase in passenger charges - in fact lowering them would be even better. He went even further saying he was not prepared to pay “a penny moreâ€? in landing charges no matter how grand or ambitious the expansion plan turns out to be. NOVEMBER/DECEMBER 2017 | AIRPORT FOCUS | 3

SCHMIDT AIRPORT SOLUTIONS RELIABLE FROM THE GROUND UP To ensure you keep your runway snow, and ice free this winter, talk to Aebi Schmidt, the award-winning, innovative manufacturer. Aebi Schmidt is a leading manufacturer of highly efficient, effective, snow removal and de-icing equipment to keep your airport open when the winter weather closes in. With a team of dedicated, factory trained airport engineers, Schmidt will never leave you stranded. All Schmidt equipment benefits from our Total Lifetime Care (TLC) commitment guaranteeing you the very best in safety, support and service. For advice on how to improve the safety and efficiency of your airport operations, contact us now on 01733 363393.


Sales 01733 363393 | Service 01733 363400 | Parts 01733 363336


Editor Gary Mason +44 (0) 7904 299 498 Editorial Assistant Iain Hoey +44 (0) 7757 946 414 Sales Manager Robert Aitken +44 (0) 7766 195 814 Design & Production Stuart West +44 (0) 1737 852 343 Publishing Director Helen Richmond +44 (0) 1737 852 344 Subscriptions +44 (0) 7808 773 346 Airport Focus JLD Media, 25 Clarendon Road, Redhill, Surrey RH1 1QZ Tel: +44 (0) 1737 852 100


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1. DR. MICHAEL KERKLOH CEO Flughafen München GmbH (FMG)

3. THOMAS TORSTEN-MEYER Former - Senior Vice President Airport Operation Munich Airport

5. RICHARD DUNCAN Assistant General Manager, Public Safety and Security Hartsfield-Jackson Atlanta International Airport (ATL)

Since September 2002 the management team at Muncich Airport has been led by Dr. Michael Kerkloh. He is FMG’s president and CEO. The 63-year-old Kerkloh embodies a new leadership generation in the German aviation industry. Kerkloh completed a degree in economics in 1979 at the University of Frankfurt, where he also completed a doctorate in political science. He began his career in the aviation industry at Frankfurt Airport. Afterwards he became one of two managing directors at Hamburg Airport in 1995. Dr. Michael Kerkloh is a member of the governing bodies of a number of important industry organizations. He represented the interests of German airports in dealings with public authorities, policy makers and the business world as the president of the German Airports Association (ADV) from 2013 until 2016. He has been a member of the Governing Board of ACI World, the global airport association, for many years. Dr. Kerkloh was appointed to the executive committee of BDL, the German Aviation Industry Association. In June 2017 Dr Kerkloh was elected president of Airport Council International (ACI) Europe and represents the interests of more than 500 airports in 45 European countries.

After seven years in the German Air Force, where he obtained his pilot’s license and was involved in integrated NATO air defence, Thomas Torsten-Meyer joined Stuttgart Airport where after XVEMRMRKEW&MVTSVX8VEǽG&WWMWXERXLI[SVOIHJSV ǻZI]IEVWEW2EREKIV&TVSR(SRXVSP He then moved to Bremen Airport for another 7-year spell as Manager dealing with Airport Training, Passenger Services and Ground Handling Ramp Services. From 1986 he was Manager for Airport Operations at Munich Airport dealing with a wide ZEVMIX]SJXEWOWVERKMRKJVSQXVEǽGXIGLRSPSK] organisation and control to training programs, ETVSRXVEǽGERHIQIVKIRG]TPERVIKYPEXMSRW aircraft positioning, taxi guidance, winter services and safety management. He also represented the Airport company on HMǺIVIRXEZMEXMSREWWSGMEXMSRWMRGPYHMRKXLI&(. the German ADV and as a NATO Civil ;Aviation Expert for the German Government (DOT).

Richard L. Duncan, CPP, IAP, serves as the assistant general manager for public safety and WIGYVMX]EX-EVXWǻIPH/EGOWSR&XPERXE.RXIVREtional Airport (ATL), the world’s busiest and most IǽGMIRXEMVTSVX-IPIEHWXLI&MVTSVXTYFPMGWEJIX] and security team with operational responsibilities JSV&MVTSVXPE[IRJSVGIQIRXPMJIERHǻVIWEJIX] security, emergency preparedness and response, and the Airport communications center. Mr. Duncan oversees day-to-day operations and regulatory compliance to ensure the safe and secure movements of ATL’s more than 104 million annual passengers and 63,000 employees. Additionally, Mr. Duncan is responsible for developing and implementing the Airport’s emergency response plans. He regularly coordinates with federal, state, and local agencies to implement rules and procedures. &VIXMVIHGSQQMWWMSRIHQMPMXEV]TSPMGISǽGIV Mr. Duncan has performed law enforcement and security management duties internationally. -IMWFSEVHGIVXMǻIHMRIGYVMX]2EREKIQIRX F]&..RXIVREXMSREP GIVXMǻIHMR-SQIPERH IGYVMX]F]XLI&QIVMGER'SEVHJSV(IVXMǻGEXMSRMR-SQIPERHIGYVMX]ERHGIVXMǻIHEWER International Airport Professional by the Airport Council International and the International Civil Aviation Organization.

2. FOO SEK MIN Executive Vice President Changi Airport Group (Singapore) Pte Ltd An aviation veteran and recognized international airport management professional who rose through the ranks at Changi Airport over the last 19 years. Key career highlights include the planning and operational opening of Terminal 3 in 2008, Budget Terminal in 2006, the upgrading of Terminal 2 between@ 2004 and 2006, and the extension of Terminal 2 between 1995 and 1996. Responsible for the opening of the Airport Logistics Park of Singapore and also handled major emergencies such as SARS in 2003, two aircraft crash and enhanced security situation following 911. Recognized for achievements and contributions by the President of Singapore with the Public Administration Award (Silver) in 2009 and the Public Administration Award (Bronze) in 2003. Awarded Minister's Innovation Award for 5 consecutive years. 6 | AIRPORT FOCUS | NOVEMBER/DECEMBER 2017

4. ROGER KOUKKOULIS Operations, Safety & Commercial Director Airport Operators Assocation (AOA) Roger has past manufacturing processes experience in the aerospace industry and a number of years airport operations management experience, landside and airside at London Luton and more recently Gatwick airports. Roger’s responsibilities have included; airside operations, RFFS and for the air navigation and engineering service providers. Achievements include; delivering over 50 airport operations capital projects, an Airport Operations Centre hub, air XVEǽGGSRXVEGXVIRIKSXMEXMSRERHXVERWJSVQMRK the safety culture. Roger also experienced a 5 month spell in Sweden at Stockholm Skavsta airport (TBI Airports) as part of a small senior team dedicated to turning around the airports commercial and operational status in readiness for a new LCC operation. This, during a particularly harsh winter. He has championed safety, the balance of commercial objectives, chaired numerous working groups and committees and has represented airports and the AOA including; deZIPSTQIRXWSJ+YXYVI&MVWTEGIXVEXIK]ǼMKLX operations, airside driving standards, leading TBI airport group on competency framework, EMVXVEǽGWIVZMGIWXERHEVHW1SGEP7YR[E] Safety Teams, Airport Collaborative Decision Making and others.

6. ANUPAM DASGUPTA Vice President, Business Develoment GrayMatter Software Services Anupam works with GrayMatter as VP-Business Development as part of which he heads Marketing & Communications as well as Partnerships & Alliances. GrayMatter, as an organization, has a distinct focus on Airports with its proven Airport Analytics (AA+) solution and Anupam has a key role in strengthening and furthering GrayMatter’s endeavors in this space. Anupam has 14 years of rich work experience in business development and consulting in the IT industry with a successful track record across geographies and customers.

7. LISA GAHM M.S., C.M., ACE Assistant Director of Airport Operations Denver International Airport Lisa has worked for the City and County of Denver which owns and operates Denver International Airport, and formerly Stapleton International Airport the for the past 26 years. During that time, she has worked in Airport Operations in the following sections: Airport Security, Airside Operations, Airport Operations Center, and Peak Performance. She has a Bachelor of Science in Aviation Management, and a Master’s in Environmental &Policy Management. She has a Peak Academy Black Belt and completed a six months Peak Performance Fellowship assisting other airport divisions improve their processes. Lisa is a member of the Environmental Focal Point Committee at DEN and a part of the team instrumental in the reengineering of the Airport’s Snow and Ice Control Program. Lisa is a Co-Chair of the AAAE Hub Airport Winter Operations Conference Committee and she participated as a committee member on Airport Cooperative Research Program Panel 10-15 overseeing the research and preparation of “A Guidebook for Airport Winter Operations”. She is also a current member of Executive Women in Aviation.

8. DENISE PRONK Programme Manager Corporate Responsibility Royal Schiphol Group









Denise Pronk is responsible for sustainability at Royal Schiphol Group. Her vision is that sustainability is an integral part of the business. Denise is based at the strategy department. Focus areas are the longterm vision, the integrating of sustainability in the business planning and working together with business partners at our location and stakeholders. She is an acclaimed corporate responsibility manager, who is working around the clock to improve Schiphol’s corporate responsibility.



AGREEMENT TO SECURE AIR TRAFFIC SERVICES POSTBREXIT NEEDED During an evidence session with the Treasure Select Committee, the Chancellor, 5LMPPMT-EQQSRHWEMHƸ.XMW theoretically conceivable that in a no deal scenario there [MPPFIRSEMVXVEǽGQSZMRK between the UK and the European Union on 29 March ƹ(LMIJ*\IGYXMZISJXLI &4&0EVIR)IIWEMHƸ.XMW vital that a transition deal is EKVIIHEWWSSREWTSWWMFPIƹ

BOOKINGS FOR CATALONIA FALL 22% According to ForwardKeys, which helps forecast future travel by analysing around 17 QMPPMSRǼMKLXFSSOMRKXVERWactions a day, international air reservations for Catalonia have fallen 22 per cent since the beginning of October (up XS4GXSFIVFIRGLQEVOIH against the equivalent dates last year. Olivier Jager, CEO, ForwardKeys said the cause is likely due to domestic political unrest.

3D SCANNERS GET TSA GREEN LIGHT &)WGERRIVXLEXGPEMQW the ability to detect threats faster, improve customer experience and cut queues has been approved the TSA. The commuted tomography scanner will be able XSTVSZMHIE)MQEKIERH EHIKVIIZMI[XSXLI WIGYVMX]WXEǺFILMRHXLI screen. Laptops and liquids can remain in the bags, which will help cutting queues and providing passengers with a smoother security experience.

WOASE 2018 TO BE HELD IN EDINBURGH The third Winter Operations and Airside Safety Event (WOASE) will be held in February next year. The two day conference and exhibition will once again bring together top level speakers and delegates from key associations, airports, airlines, regulators and suppliers from across the Global Airport sector to discuss best practice and the latest thinking on airport winter operations. The event will take place on 27 & 28 February 2018

at the Radisson Blu Hotel on the historic Royal Mile in the capital city of Scotland. 8LIǻVWXX[S;4&*IZIRXWMRERH[IVI supported by Heathrow and Helsinki Airports respectively. We are delighted to announce that next year Edinburgh will be the lead airport providing a detailed look into how it runs its winter operations. Full details on page 47

QUARTER OF PILOT VACANCIES TAKE OVER TWO MONTHS TO FILL Airlines’ increasing demand for pilots is already outstripping the supply of trained aviators, resulting in more than a quarter (26.6 per cent) of pilot vaGERGMIWXEOMRKQSVIXLERHE]WXSÇ»PPEGGSVHMRKXSHEXETYFPMWLIHXSHE] F]XLI[SVPHƶWFMKKIWXNSFWMXI.RHIIH 8LITVSTSVXMSRSJTMPSXZEGERGMIWHIIQIHƵLEVHXSÇ»PPƶƳMIXLSWIWXMPPSTIR after being listed for two months – is 60 per cent greater than the average JSVEPP90NSFWSJ[LMGLNYWXTIVGIRXEVILEVHXSÇ»PP 2EVMERS2EQIVXMRSIGSRSQMWXEXXLIKPSFEPNSFWMXI.RHIIHGSQQIRXIH “According to Boeing’s latest outlook report, the airline industry will need more XLERTMPSXWXSQIIXƵI\XVESVHMREV]ƶHIQERHWSZIVXLIRI\X]IEVW Ƹ8LIJEGXXLEXTMPSXVSPIWEVIWSHMǽGYPXXSÇ»PPMRHMGEXIWEWXVSRKRIIHJSVE talent pipeline in this sector. With the demand for air travel showing no signs of stalling, the aviation industry may need to think about creative ways to train and retain pilots both now and for the future. 8LI.RHIIHHEXEEPWSWLS[IHXLEX[LMPITIVGIRXSJǼMKLXEXXIRHERX vacancies were still open after 60 days, there are three jobseekers searchMRKJSVIZIV]SRIǼMKLXEXXIRHERXVSPIEZEMPEFPIMRHMGEXMRKEWYVTPYWSJXEPIRX

HEATHROW THIRD RUNWAY CONSULTATION REOPENED The public consultation on the planned third runway at Heathrow has been reopened due to new evidence, according to The Guardian. The transport department has published a new noise analysis and air quality plan, with public consultation now open until 19 December. The sustainability appraisal from the government expects the plans to have a RIKEXMZIIǺIGXSREMVUYEPMX]RSMWIERHFMSHMZIVWMX].XEPWSWE]WXLEXXLI,EX[MGO second runway scheme would cause less damage than either potential WGLIQIEX-IEXLVS[8LITPERW[MPPLEZIXSQMXMKEXIEKEMRWXER]WMKRMǻGERX deterioration in air quality or the whole scheme could be thrown into jeopardy. 1SRHSRƶWEMVTSVXWEVIJSVIGEWXXSFIJYPPF]XLIQMHW[MXL-IEXLVS[ currently operating at full capacity and Gatwick at capacity during peak times. This has presented the government with the dilemma of either being framed as anti-business if it does not act to address capacity, or anti-environment if it goes ahead with expansion. A Heathrow spokesman said: “The forecasts show expanding Heathrow, the UK’s only hub airport, is even more important than previously realised. A third runway will ensure Britain’s place in the world as an outward looking trading REXMSR8LEXƶW[L]XLIKSZIVRQIRXLEWGSQQMXXIHXSEǻREPZSXISRI\TERWMSR MRXLIǻVWXLEPJSJƹ


GATWICK SETS OUT ITS CRITICAL ROLE FOR BRITAIN London Gatwick has set out a series of positive steps it could take to help passengers, and the country, in its response to the Government’s call for evidence for its future Aviation Strategy, to help connect Britain to the world post Brexit. The UK’s new Aviation Strategy will set the framework for the future of the sector – and Gatwick is fully committed to playing a positive role in the consultation process as the UK’s second largest airport. Gatwick’s submission covers four critical areas – growth, competition, sustainable development ERH'VI\MX.RVIGIRX]IEVW Gatwick has played an increased role in the global economy due to the airport’s booming growth in long-haul connections +17 per cent and subsequently cargo +20 per cent. The submission outlines the vital role Gatwick will play in the future and reiterates the need for the continued safeguarding of land and airspace required for a second runway at the airport.

AOA SETS OUT AVIATION STRATEGY VISION At its Annual Conference, the Airport Operators Association (AOA) launched its vision for the Government’s new Aviation Strategy. The publication from AOA calls on Government to deliver an Aviation Strategy [LMGLKSIWFI]SRHEƸWXEXIQIRXSJMRXIRXƹERH[LMGL gives industry the tools necessary to prepare and build for the future. Such a strategy will give airports the certainty to make the next set of long-term investment decisions and enable them to work with partners, such as local authorities and communities, to develop plans that will boost to local economies. The AOA say that the Aviation Strategy must set out a road-map to creating better, sustainable surface transport to airports, including how Gov-

ernment expects organisations like Network Rail, Highways England and devolved bodies to deliver on that road-map. Secondly it must go beyond a statement of intent and give industry the necessary tools to deliver sustainable growth to meet increasing demand for air travel, including lifting planning caps on air transport movement and supporting additional terminal and runway capacity as and when necessary. &RHǻREPP]MXQYWX[SVOGVSWW,SZIVRQIRXXSTYX XLITEWWIRKIVǻVWXVIHYGMRK90&MV5EWWIRKIV)YX] Europe’s highest such tax, and supporting Border Force to provide not only a secure UK border but also excellent customer services to travellers.

WORLDâ&#x20AC;&#x2122;S FIRST MULTINATIONAL AIRSPACE MANAGEMENT PROGRAMME GOES LIVE Frequentis has placed the industryâ&#x20AC;&#x2122;s largest fully end-to-end .5:(MRXSSTIVEXMSRJSV29&(JYPÇ»PPMRKHIQERHMRKWEJIX] criteria and supporting the network capability requirements of the Functional Airspace Block Europe Central (FABEC) project. &WTEVXSJXLI+&'*(3:(GSRXVEGXERHMRGPSWIGSSTeration with its project partners, Franceâ&#x20AC;&#x2122;s DSNA (Direction des Services La Navigation Aérienne) and Eurocontrol (MUAC), two of Europeâ&#x20AC;&#x2122;s leading ANSPs, Frequentis has HITPS]IHMXW:(< XLIPIEHMRKIRHXSIRH.5GSQQYRMGEXMSRWSPYXMSRJSV&MV8VEǽG2EREKIQIRXKPSFEPP] 8LISRP].5:([MXLXVYP]TEVEPPIPSTIVEXMSRYWMRKJYPP] WITEVEXIH.5RIX[SVOWTVSZMHIWYRVMZEPPIHWGEPEFMPMX]ERHVIPMEFMPMX].XW[MHIVERKISJ[SVOPSEHWLEVMRKERH.5RIX[SVOing capabilities makes it a critical element for any successful implementation of dynamic sectorisation, in compliance with SESAR. John Santurbano, the Director of MUAC said: â&#x20AC;&#x153;The sucGIWWJYPVIKYPEXSV]WEJIX]GIVXMÇ»GEXMSRSJXLI3:(W]WXIQ sets an example for similar future projects."

MONARCH AIRLINE HAS GONE INTO ADMINISTRATION Monarch has collapsed into administration. The airline, [LMGLMW'VMXEMRƶWǻJXLQSWXTSTYPEVLEHHVEQEXMGEPP] increased prices in a bid to prevent would-be passengers buying tickets. The following day, the accountants KPMG announced, all SYXFSYRHǼMKLXWJVSQXLI90LEHFIIRGERGIPPIH8LIǻVQ EHHIHXLEXǼMKLXWVIXYVRMRKXSXLI90JSVX[S[IIOW[SYPH be replaced with alternatives arranged by the Civil Aviation Authority (CAA). The 110,000 Monarch customers currently abroad will be repatriated at no cost to them.

NATS WINS MAJOR SMART DIGITAL TOWER CONTRACT FOR CHANGI AIRPORT NATS has welcomed the decision by the Civil Aviation Authority of Singapore (CAAS) to award it the contract to develop a smart digital tower prototype for Changi Airport. 8LIEMVTSVX[LMGLLSWXWQMPPMSR passengers every year, will be the largest and most complex in the world to trial the technology with a view to understanding how it could meet its challenging day-today operational requirements. A smart digital tower, equipped with a range of assistive functionalities and JIEXYVIWMWI\TIGXIHXSIRLERGIEMVXVEǽG management and the safety of runway and ground operations, and to increase STIVEXMSREPIǽGMIRGMIWEXXLIEMVTSVX8LI contract includes the set-up of multiple ǻ\IHTSWMXMSRGEQIVEWXSJIIHPMZIZMHIS images onto a large video wall. Kevin Shum, Director-General of (&&WEMHƸ.RGSRGIVX[MXLMRKETSVIƶW Smart Nation drive, we are leveraging digital technology to transform the aviation industry in Singapore in many HMǺIVIRX[E]W;IPSSOJSV[EVHXS working closely with NATS to co-develop the operational procedures and processes required to deploy the smart digital tower for Changi Airport.

WORLD FUEL SERVICES CONTINUES EUROPEAN GROWTH Global energy leader World Fuel Services (WFS) has expanded its on-the-ground operations in Europe, at the same time as driving closer partnerships and scaling up work at existing bases. .R*YVSTIEMVTSVXW[IVI brought on board â&#x20AC;&#x201C; six in the UK, three in France, six in ,IVQER]ERHWIZIRMR.XEP]

MIA CENTURION LOUNGE GAINS EXPANSION APPROVAL The Miami-Dade Board of County Commissioners LEWKMZIRǻREPETTVSZEPXS an agreement that allows American Express to expand its location of The Centurion Lounge at Miami .RXIVREXMSREP&MVTSVX8LI expansion project will add more than 4,000-sq ft to the existing 8,000-square-foot JEGMPMX]RIEV2.&ƶW,EXI)

CITYAIRBUS DEMONSTRATOR TESTING MILESTONE Airbus Helicopters has VIGIRXP]GSQTPIXIHXLIÇ»VWX full-scale testing for the propulsion system of the CityAirbus demonstrator â&#x20AC;&#x201C; a multi-passenger, selfpiloted electric vertical XEOISǺERHPERHMRK :841 vehicle designed for urban air mobility. During this successful testing phase, the CityAirbus team thoroughly checked the individual performance of the ducted propellers as well as the integration of the full-scale propulsion unit.





Liquid Controls (LC), a globally leading provider of fuel metering and measurement technology, has unveiled their new augmented reality technology to improve WEJIX]ERHIǽGMIRG]MR major commercial fuel services industries.

ADELTE LANDS CONTRACT FOR 12 AIRPORTS IN INDIA '].RHMEMWI\TIGXed to be the world’s third largest aviation market, with EǼIIXSJQSVIXLER aircraft. Adelte has become a keypart of the modernization at 12 of the country’s most important airports, installing state-of-the-art passenger boarding bridges.

BULLET-ABSORBING SEAT TECHNOLOGY WINS HOMELAND SECURITY AWARD Amulet Protective 8IGLRSPSKMIW.RGLEW earned the prestigious Platinum Homeland Security Award for “Best Physical Airport/Aviation IGYVMX]SPYXMSRƹJVSQ American Security Today. The innovative Amulet technology provides immediate protection ERHWIGYVMX]XSǻVWX responders and the public without detracting from a passenger-friendly environment. Fitted with Amulet Ballistic Barriers, commercial furniture of all types, is now recognized as a key component of the new physical security landscape.

Ahead of world tourism day, Canso and the aviation sector released a new report on the economic beneǻXWSJEMVXVERWTSVXXMXPIH&ZMEXMSR'IRIǻXW8LIVITSVX was launched just before World Tourism Day on 27 September 2017, emphasising the direct link between the level of aviation connectivity in a given city or territory and the level of tourism. The key message was that aviation is essential to the economic and social development of cities, countries and regions everywhere, but governments can SRP]STXMQMWIMXWFIRIǻXWF]EHHVIWWMRKXLIWIGXSVƶW critical infrastructure and resource needs in their national development strategies. .(&4IGVIXEV],IRIVEP)V+ERK1MYVIQEVOIH “Well over a billion tourists are crossing international borders each year and over half of these are travelling by air to their destinations – in fact over 80 per cent in many island States. Aircraft also transTSVXWSQITIVGIRXSJ[SVPHXVEHIF]ZEPYIERH the lowering costs and expanding routes across SYVRIX[SVOQIERXLEXXLIIGSRSQMGFIRIǻXWJVSQ tourism and other aviation connectivity impacts will only increase in the years ahead. This trend is further reinforced by the dramatic forecasts we’re seeing for JYXYVIEMVXVEǽGKVS[XLƹ &ZMEXMSR'IRIǻXWEMQIHQEMRP]EXKSZIVRQIRX leaders and national planners, contains the steps to be taken to maximise air transport’s socio-economic MRǼYIRGITVIWIRXMRKSZIVZMI[WSJXLIVIPEXIHMRvestment and partnership priorities to be pursued by States, and regional summaries showing how aviation improves prosperity all over the world. 8LIVITSVXJSYRHXLEXIǺIGXMZIEMVXVEǽGQERagement (ATM) has a vital role to play in ensuring connectivity, which boosts GDP growth by enabling EGGIWWXSQEVOIXWERHXSYVMWQ;MXLEMVXVEǽGJSVIGEWX


XSMRGVIEWIǻZITIVGIRXIEGL]IEVEMVWTEGIGETEGMX] needs to grow to avoid congestion and delays. States therefore need to invest in and modernise ATM infraWXVYGXYVIMJXLI]EVIKIXXLIJYPPFIRIǻXWSJEZMEXMSR .XRSXIWXLEXEOI][E]SJEGLMIZMRKXLMWMWJSV XEXIWXSMQTPIQIRXXLI.(&4&ZMEXMSR]WXIQ'PSGO Upgrades. These set the course for operational improvements and aviation technology investments over 20 years and allow States to modernise at their S[RTEGI8LI]LIPTXEXIWMHIRXMJ]TVMSVMXMIW ERH EHZMWISRGSWXIǺIGXMZIWSPYXMSRW+SVI\EQTPI less developed States can make the jump straight XSXLIPEXIWXXIGLRSPSK] YWMRKWEXIPPMXIFEWIHERH digital systems rather than investing in ground-based systems and expensive infrastructure. The ASBUs will IREFPIJYXYVIEZMEXMSRW]WXIQW[SVPH[MHIXSIǽGMIRXly manage demand and enhance safety, capacity, and environmental stewardship. /IǺ5SSPI)MVIGXSV,IRIVEPSJ(ERWSƳXLI(MZMP Air Navigation Services Organisation – said, “Rising demand without increases in capacity adversely MQTEGXWWEJIX]ERHIǽGMIRG];IRIIHXEXIWXS MRZIWXMRQSHIVRIǽGMIRXMRJVEWXVYGXYVIXSGEXIVJSV KVS[XLERHVIETXLIFIRIǻXWSJEZMEXMSR8LIVIMW RSTSMRXMRLEZMRKEQSHIVRIǽGMIRXEMVTSVXERHE QSHIVRIǽGMIRXEMVPMRI[MXLSYXEPWSQSHIVRMWMRK ATM to improve capacity and overall performance. The Aviation System Block Upgrades give States a clear road map to achieve the necessary infrastructure improvements. They will improve aviation WEJIX]IRLERGIIǽGMIRG]JSVEMVPMRIWERHMRGVIEWI connectivity to boost GDP. But the starting point is for government decision makers to understand and TVSEGXMZIP]JEGMPMXEXIXLIGPIEVERHTVSZIRFIRIǻXWSJ EZMEXMSRGSRRIGXMZMX]&ZMEXMSR'IRIǻXWTVSZMHIWXLI IZMHIRGIERHXLIJEGXWXLI]RIIHƹ


While automation and robotics are an increasing facet of winter operations, a recent field trial in Germany using a fleet of remote controlled vehicles for airfield clearance, has opened up fresh possibilities. Gary Mason reports





he winter operations equipment used by PEVKIEMVTSVXWXSGPIEVEMVÇ»IPHWHYVMRKXLI winter season is essentially plant machinery. The drivers of these vehicles need to be well trained for the specialist tasks they undertake and given the increasing complexity and sophistication of runway clearance and de-icing, it is not a job that can be left for trainIIWSVGEWYEPWXEǺ This is because the airside safety and environmental consequences of human error when STIVEXMRKXLIWIFMKZILMGPIWEVIXSSWMKRMÇ»GERX XSXEOIEVMWO[MXLWXEǺ[LSEVIRSXJEQMPMEV[MXL XLIQ'YXKMZIRXLEX[MRXIVSTIVEXMSRWEXEMVÇ»IPHW only takes place for a few months each year or not at all if there is no snow, there could be subWXERXMEPFIRIÇ»XWKEMRIHJVSQMRGVIEWMRKXLIPIZIP of automation and use of robotics in this job. To a certain extent this is already happening with modern snow blowing and de-icing vehicles. The level of automation in operating the vehicle is that much higher which means that inexperienced drivers can be trained to use them extremely quickly whether they are working at civilian airports or military bases and whether they are dedicated airport personnel, military personnel or third party winter workers. For example the new Supra 5002 snow blowers being used at Heathrow have an automated drive. 'YXEVIGIRXÇ»IPHXVMEPMRZSPZMRK,IVQER EMVTSVXSTIVEXSV+VETSVXERH)EMQPIV&,LEW successfully tested the concept of using robot vehicles for runway clearance. This potential solution for the future use of automated commercial vehicles follows the successful demonstration of the Highway Pilot and Highway Pilot Connect systems, the latter making the concept of truck platooning possible. On the site of the former Pferdsfeld airbase, the pilot demonstrated the practical application of automated snow removal operations at airTSVXWFEWIHSREWTIGMÇ»GGYWXSQIVVIUYMVIQIRX 2EVXMR)EYQXLI)EMQPIV&,'SEVHSJ Management member responsible for Daimler Trucks, emphasises: "We are not just talking about new technologies, we are bringing them onto the road. Step by step we are developing our very latest assistance systems even further â&#x20AC;&#x201C; with a view to automated driving. We are currently working on the implementation SJX[SWTIGMÇ»GYWIGEWIW+MVWXP]EYXSQEXIH HVMZMRKMRUYMXIRSVQEPXVEǽGSRQSXSV[E]WƳ with the clear aim of relieving driver workload ERHWMKRMÇ»GERXP]MQTVSZMRKWEJIX]&RHWIGSRHP]

driverless operation in enclosed areas to sigRMǻGERXP]MQTVSZITVSHYGXMZMX]WYGLEWXSHE] W demonstration of automated snow clearance SREREMVǻIPH )YVMRKXLIǻIPHXVMEP[LMGL[EWGEPPIH&YXSQEXIH&MVǻIPH,VSYRH2EMRXIRERGIƸ &&,2 four Mercedes-Benz Arocs tractor units HIQSRWXVEXIHEYXSQEXIHEMVǻIPHGPIEVMRKMRE remote-controlled convoy. According to Fraport &,ERH)EMQPIVXLIFIRIǻXWSJYWMRKWYGLE W]WXIQEVIGPIEV&MVǻIPHGPIEVERGIWEVILEVH XSTVIHMGXERHXLYWHMǽGYPXXSTPERIWTIGMEPP]MR winter. This makes snow removal units operated with pinpoint precision by a single vehicle operator to remove snow from runways especially crucial when extreme weather strikes without warning, and they require no additional vehicle ERHWXEǺWGLIHYPMRK The project was the result of close cooperation between Lab1886, the Daimler innovation EVQERH+VETSVX&, "The mission of Lab1886 is to develop new innovative business models for Daimler. The Fraport project is a great example in this regard. It shows how we bring together innovations [MXLWTIGMǻGGYWXSQIVRIIHWXSHIZIPSTRI[ QEVOIXWƸWE]WYWERRI-ELR-IEHSJ1EF Mathias Dudek, head of Infrastructural Facility 2EREKIQIRXEX+VETSVX&,WEMH&WSRISJXLI ǻVWXEMVTSVXW[SVPH[MHI[IEVITPIEWIHXSFI contributing our know-how to this innovative project. It enables us to examine autonomous control of heavy winter service equipment in the especially challenging winter conditions of EREMVTSVX;ILSTIXSSFXEMRǻRHMRKWXLEX[MPP help us to plan the future deployment of equipQIRXIZIRQSVITVIGMWIP]ERHIǽGMIRXP]YRHIV sudden wintry conditions. Our commitment SRGIEKEMRYRHIVPMRIWXLIVSPISJ+VETSVX&,EW an innovation driver in a wide range of areas." 'EWIHMR+VEROJYVX2EMR+VETSVX&,STIVEXIWSRISJXLI[SVPH WPEVKIWXEMVXVEǽGLYFW The objective of the joint testing activities is the implementation of state-of-the-art telematics-based vehicle control technology in areas not accessible to the public. This is one of the OI]EWTIGXWMR[LMGLXLIRI[ETTPMGEXMSRHMǺIVW from autonomous driving developed for practical testing by Daimler to date. The Highway Pilot and the Highway Pilot Connect system presented for platooning are designed for use on public roads. In addition to a comprehensive set of requirements on automated operating machines, NOVEMBER/DECEMBER 2017 | AIRPORT FOCUS | 13


Fraport also supplied the snow removal equipment for the trial. Four sweeper blowers of the kind already in operation today were used as semitrailers and towed by conventional Mercedes-Benz tractor units. PREMIERE FOR THE "REMOTE TRUCK INTERFACE" (RTI) The four Arocs test vehicles were equipped [MXLXLIRI[7IQSXI8VYGO.RXIVJEGI 78.JSV remotely controlling vehicle functions and exchanging data. The RTI is the centrepiece of the new technology, for which Daimler GERHVE[SREWMKRMǻGERXTSSPSJORS[PIHKI and engineering from projects such as the advanced Highway Pilot and Highway Pilot Connect systems. 14 | AIRPORT FOCUS | NOVEMBER/DECEMBER 2017

All vehicles are fully interlinked via the RTI by means of telematic systems, all operate automated and all are able to lead or follow in XLIZILMGPIGSRZS]TIGMǻGEPP]XLMWQIERWXLEX a convoy leader chooses a random unit from EǼIIXSJEZEMPEFPIWIQMXVEMPIVGSQFMREXMSRW ERHHIǻRIWXLMWEWXLIPIEHXVYGO-IXLIR YWIWEGSRXVSPTERIPXSHIǻRIXLIRYQFIVERH sequence of the other convoy vehicles, and conducts a pre-operation inspection of his and all other semitrailer combinations. &PPZILMGPIWEVIIUYMTTIH[MXLHYEP,5 XVEGOMRK ),5ERHWXEXISJXLIEVXZILMGPIXSZILMGPIGSQQYRMGEXMSR ::GSQQYRMGEXMSRXIGLRSPSK] In addition, the interplay of the RTI and the remote control unit provides fast and secure

data exchange among vehicles, the developers claim. To make this work in real time, a full data exchange between the vehicles and the main control unit of the RTI takes place every 0.1 WIGSRHW8LIXVERWQMWWMSRWMRXLIEVIESJ:: communication are based on the "Digital Short 7ERKI(SQQYRMGEXMSR)7(ƸXIGLRSPSK] LOOKING AHEAD: AUTOMATED DRIVING OFFERS A WIDE RANGE OF POSSIBLE APPLICATIONS The automated snow removal convoy comprises four vehicles during the test phase and can be expanded to up to 14 units. It paves the way for further applications. In addition to other airports that have already signalled interest in such precision work machines for

ed runway maintenance, solutions for a wide variety of applications are feasible. "This opens up new possibilities for our customers: High-precision manoeuvring procedures of conventional trucks, remotely controlled by the driver outside the cab â&#x20AC;&#x201C; for example, positioned at the rear of the vehicle with a perfect view of the manoeuvres â&#x20AC;&#x201C; are possible, as is unmanned driving in mines, at GSRXEMRIVXIVQMREPWSVSXLIVGPSWIHSÇşWMXIW says Martin Zeilinger, Head of Advanced Engineering at Daimler Trucks. THE TASKS OF THE AUTOMATED AROCS IN AAGM (AUTOMATED AIRFIELD GROUND MAINTENANCE) TEST OPERATIONS In the case of the demonstration of the Arocs tractor units, the Remote Truck Interface connects the vehicle with the outside world. The control functions for track guidance and operation of the convoy are housed in additional external control units such as the track computer, the operating TERIPERHXLI[MVIPIWWMRXIVJEGITIGMÇťGEPP]XLMW means that the automated Arocs trucks are able to perform the following functions: â&#x20AC;˘ Control: engine start/stop â&#x20AC;˘ Control: parking brake â&#x20AC;˘ :ILMGPIPEXIVEPGSRXVSPWXIIVMRK â&#x20AC;˘ :ILMGPIPSRKMXYHMREPGSRXVSPIRKMRIGSRXVSP XLVSXXPMRKYTERHHS[R â&#x20AC;˘ :ILMGPIPSRKMXYHMREPGSRXVSPWIVZMGIFVEOI â&#x20AC;˘ Powertrain management: transmission IRKEKIWXEVXSÇşKIEVEPPKIEVGLERKIW IRKEKIRIYXVEP â&#x20AC;˘ Powertrain management: activation and HIEGXMZEXMSRSJXLIHMÇşIVIRXMEPPSGOW â&#x20AC;˘ Peripherals: lights including turn indicators, rotating beacons â&#x20AC;˘ Special functions: body control; here: control of the mounted sweeper blower The RTI control unit allows actuation of all conRIGXIHZILMGPIJYRGXMSRWZMEERMRXIVJEGI (&3 Remote control is thus possible by integrating a [MVIPIWWMRXIVJEGIMRXSXLI(&3 "An important component of the RTI control unit is the integrated safety concept. This means that all vehicle functions are monitored. The safety routine is executed as soon as an error occurs. In this way we can ensure that the vehicles can be stopped safely and quickly if needed, and can then simply be operated manually", Zeilinger adds.


THE TEST OPERATIONS: SNOW REMOVAL EQUIPMENT MUST OFFER HIGHLY FLEXIBLE RESPONSES In the past, airport operators have had to keep the required removal and cleaning equipment in an operational stand-by condition. The lead times for relatively rare and usually short-lived bad weather periods tie up capacity. 4RXLISXLIVLERHEREMVÇťIPHVIUYMVIWGSRsistent and thorough clearing operations even when just a little bit of snow covers the ground. On such sites, the snow must be cleared to one side over a width of up to 60 metres in a single pass. In the case of Frankfurt Airport today, up to 14 vehicles drive in a convoy with the appropriate overlap. This means the snow is "passed on" from the front to the rear from one vehicle to the next. As a result, the snow load increases from vehicle to vehicle, and the performance requirement for the individual snow removal units rises sharply from front to rear. Furthermore, the staggered driving also makes high-precision guidance crucial for the quality of the clearing pattern. All this necessitates highly dissimilar requirements on the performance of each snow removal vehicle. EFFICIENT OPERATIONS THANKS TO AUTOMATED SNOW REMOVAL MACHINES In the case of Frankfurt-Main airport, the convoy must keep the runways and taxiways free from snow and ice as a precisely staggered formation. To date, snow clearance machines have worked their way along metre by metre under poor visibility conditions in darkness and fog, with snow constantly being thrown up by the vehicles driving ahead. The poor visibility often leads to increasing distances between vehicles, opening up the convoy and extending the time it takes to clear a runway. Moreover, poor visibility can lead to the outer vehicles damaging the runway marker lights, which are very expensive to repair. In the test of the autonomously operating WRS[VIQSZEPXVYGOWSJ)EMQPIVETVIHIÇťRIH snow removal programme â&#x20AC;&#x201C; under the constant GSRXVSPSJEGSRZS]PIEHIVĆłWTIGMÇťIWXLI routes, direction and speed. The person in the lead vehicle of the removal convoy in charge of the demanding task enjoys relatively good visibility of the swaths to be cleared ahead of the lead and the trailing vehicles. 8LIW[EXLWXSFIGPIEVIHEVITVIHIÇťRIH[MXL NOVEMBER/DECEMBER 2017 | AIRPORT FOCUS | 15


the goal of a high-precision clearing trajectory. This means the routes to be driven are always WTIGMÇťIHGEVXSKVETLMGEPP]ERHEVIJSPPS[IH[MXL TMRTSMRXTVIGMWMSRXLEROWXSEHMÇşIVIRXMEP,5 system â&#x20AC;&#x201C; accuracy: three centimetres â&#x20AC;&#x201C; by the lead vehicle as well as the other convoy vehicles thanks to constant target/actual comparisons. &LMKLPIZIPSJÇźI\MFMPMX]MWEPWSEQYWXJSVWRS[ GPIEVERGISTIVEXMSRWSREMVÇťIPHW8LEXMW[L]XLI GSRZS]PIEHIVĆłS[MRKXSWYHHIRP]MHIRXMÇťIHERH

then immediately required deviations from the HMKMXEPP]WTIGMÇťIHGPIEVMRKTEXLĆłMWEFPIXSXEOI over the routing personally at any time. To this end, the convoy leader has the classic controls - steering wheel, accelerator and brake pedal - at his disposal in each Arocs â&#x20AC;&#x201C; and thereby full control over the vehicle. The trailing vehicles then immediately and fully automatically adopt the target paths resulting for them from the change of the route of "vehicle 1".

â&#x20AC;&#x153;THE MISSION OF LAB1886 IS TO DEVELOP NEW INNOVATIVE BUSINESS MODELS FOR DAIMLER.â&#x20AC;? ALL-WHEEL DRIVE AROCS 2045 AS 4X4 AS THE BASIS FOR THE SNOW-CLEARING SEMITRAILER COMBINATION The prototype convoy from Advance Engineering presented now comprises four individual vehicles initially. The basis is provided by all-wheel-drive Mercedes-Benz Arocs 2045 AS production tractor units from the robust ,VSYRHIVTVSHYGXVERKIIUYMTTIH[MXLXLI PEXIWX421&IRKMRIKIRIVEXMSRGIVXMÇťIHXS *YVS:.WXERHEVHW[MXLERSYXTYXSJO;  LTERHTVSHYGMRK3QSJXSVUYI&XEFVMWO speed, most of the mass of snow is thrown to the side by a fully hydraulic, three-section snow plough measuring eight metres in width. The finishing surface clearing touches are carried out by a sweeper blower. It is towed as a semitrailer and powered independently of the tractor unit by a six-cylinder engine from Mercedes-Benz installed at the rear of the semitrailer. The entire tractor/semi-trailer combination is QIXVIWPSRKERH[IMKLWXSRRIWMRSTIVEtional condition. The tractor unit, which was reinforced in the area of the snow plough mounts, accounts for about ten tonnes, the plough blade adds two tonnes to the total weight, the semi-trailer with the sweeper blower has a KVSWW[IMKLXSJXSRRIW


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CO OMPANY UP PDATE : VESTERGAARD AND KALMAR MOTOR Early in 2017 a formal link was announced by the two companies in order to increase cooperation


CASE STUDY: MANCHESTER AIRPORT AND COMMONTIME Russell Holmes, Head of Sales - Private sector for CommonTime explains how it is helping the airport use mobile technology to support key operational requirements


EXP PERT FO ORUM: PARKING PAYMENT AVOIDANCE How is ANPR technology helping airport parking operators detect motorists who try to avoid payment, particularly at XLIRI[P]QSRIXM^IHTMGOYTERHHVSTSǺ^SRIW$2EVX]R Attwood, Technical Director of ANPR International describes how it helped a client airport address the issue




AN NALYSIS An Institute for Government report published this month urges the UK to follow the French lead in setting up an organisation that consults the public on big national infrastructure projects so that they are not doomed to fail


for more fromm this section vissit:



PRODUCTS FOR THE BROADER MARKET INTRODUCED BY VESTERGAARD COMPANY AND KALMAR MOTOR Earlier in 2017 Vestergaard Company and Kalmar Motor announced a formal link in the cooperation of the two companies.


t the inter airport Europe in Munich in October 2017 both companies continued their innovative aim to widen their product portfolios and provide solutions for a broader market. Kalmar Motor re-introduced the TBL100, a fully-electric towbarless tractor for small to medium-range aircraft. In 1988, the TBL100 was XLIZIV]ǻVWXXS[FEVPIWWXVEGXSVJSVGSQQIVGMEP aircraft and today the updated version can also be used for shorter distance inter-gate towing as well as push-back. The unit has been designed with simplicity in mind for both operation and maintenance to maximize its daily operation potential. The TBL100 is as before, manufactured in Sweden with the well-reputed quality and innovative approach that Kalmar Motor is known for. In Munich Vestergaard Company introduced a new and less costly version of their Elephant MY aircraft deicer, the MY Lite. This unit is built for pre-mix operations with a capacity of 7.600 liters in total. It is a no-frills unit in a standard GSRǻKYVEXMSRFYMPXSRE:SPZSGLEWWMWMRXLI quality that Vestergaard products are known for. The MY Lite has a short lead time and has low maintenance. It is easy to operate and therefore

training is reduced. In 2016 Vestergaard Company also introduced new, less costly versions of their waterand toilet service trucks. The Z-line – known as the ZVTS and the ZWS - are units without winterization especially designed for warmer weather operations, but with the well-known FIRIǻXWSJXLI:IWXIVKEEVHVERKISJ[EXIVERH toilet service trucks, such as the toilet service trucks’ unique vacuum system for easy and IǺIGXMZISTIVEXMSRWERHZIV]PS[HS[RXMQI and minimal maintenance costs. Kalmar Motor has a wide range of conventional towbar and towbarless tractors in many sizes both diesel, full electric and hybrid. Vestergaard Company develops, manufactures and services aircraft deicing units, water and toilet units and aircraft washers and also has a wide product range that matches all types of aircraft. Both companies focus on optimal utilization of their units with minimal maintenance and QMRMQEPYWISJFSXLXMQIERHJYIPHIMGMRKǼYMH With the newly introduced models, Kalmar Motor and Vestergaard Company make quality ground handling equipment available to even more ground handlers, airlines, and airports around the world. NOVEMBER/DECEMBER 2017 | AIRPORT FOCUS | 21



Russell Holmes, Head of Sales – Private Sector for CommonTime explains how the company is helping the airport use mobile technology to support key operational requirements



anchester Airport, in partnership with enterprise application developer CommonTime, will create and deploy 22 mobile applications to support a number of key operational requirements, MRGPYHMRKEMVǻIPHWEJIX]MRWTIGXMSRWEYHMXWERH risk assessments. With the introduction of mobile technology to airport IT infrastructure, tasks previously conducted via paper-forms or desktop computers GERRS[FIGSQTPIXIHVIQSXIP]MRXLIǻIPH HVMZMRKXMQIWEZMRKIǽGMIRGMIW Recent mobile innovations in passenger experience have been well adopted and successfully modernised the customer engagement process. The ability to access real-time arrivals and departure information, view terminal maps, arrange car parking bookings, use mobile boarding passes and learn about airport facilities ahead of time have all contributed towards this. However, as UK airport operators face mounting pressure to create and implement mobile strategies, the most forward-thinking organisations are seeking not only to improve

the passenger experience, but also unlock new TVSGIWWIǽGMIRGMIW.XMWXLIWIRI[IǽGMIRGMIW that CommonTime will work with Manchester Airport to deliver. &W[IPPEWHIPMZIVMRKJYRGXMSREPFIRIǻXXLMW TVSNIGXMWERSTTSVXYRMX]XSHIPMZIVEVIǻRIH YWIVI\TIVMIRGIJSV2ERGLIWXIV&MVTSVXWXEǺ 8VEHMXMSREPP]FEGOSǽGI.8W]WXIQWHSRSX receive the same standard of UI/UX design that customer facing applications do. Therefore, XLIYWEFMPMX]SJXLIWIW]WXIQWGERWYǺIV'] GVIEXMRKERMRXIVJEGIXLEXWMQTPMǻIWXLIEYHMX risk assessment and inspection process - user adoption and engagement can be further improved, ultimately driving greater productivity. -IEHSJ&MVǻIPHEJIX] (SQTPMERGIJSV Manchester Airport, Chris Wild, said of the project, “I am extremely pleased that CommonTime were selected by Manchester Airport after a rigorous tender process. CommonTime not only displayed a comprehensive product to meet our needs, they presented a product and ethos that will allow us to develop a tool which GERREXYVEPP]KVS[ IZSPZI

I was energised by the can-do attitude and limitless possibilities the team at CommonTime can provide. I am really looking forward to working with CommonTime and creating a strong partnership.” Accessed via a single hub application, the apps [MPPMRGPYHIEREMVǻIPHSGGYVVIRGIVITSVXEMVGVEJX turnaround audit and hotspot inspection form – EPPTVSGIWWIW[LMGLGYVVIRXP]VIUYMVIWMKRMǻGERX re-keying and administration. The development SJERETTFEWIHQSFMPIWSPYXMSR[MPPWMKRMǻGERXP] improve both the accuracy of data captured and time-management across the team. A controlled deployment strategy of the ETTPMGEXMSRWIRWYVIWWXEǺEP[E]WLEZIEGGIWW to the right information and the apps relevant to their role, preventing confusion between users regarding their responsibilities.

.REHHMXMSR2ERGLIWXIV&MVTSVX[MPPFIRIǻX from enhanced safety intelligence that enables MRWXERXXVIRHEREP]WMWYGLHEXE[MPPEPPS[E real-time picture of operational risk to be built, ensuring that safety standards at Manchester Airport are continually improved. Ian Knight, CEO of CommonTime, commented, “CommonTime’s development platform is perfectly suited to rapidly building and deploying the European Airside Inspection forms that Manchester Airport are seeking to develop. Once live, it will be possible to develop additional forms and change processes in an agile environment, with a short turnaround time. This means that Manchester Airport will be able XSVIEPMWIWMKRMǻGERXGSWXWEZMRKWMREYHMXMRK process and improve access to records that will FIRIǻXXLIIRXMVIEMVǻIPHSTIVEXMSRWXIEQƹ

To be deployed at Manchester Airport – the UK’s Global Gateway from the North, which handles 27.5 million passengers per year – the applications will provide the airport a consolidated operational capacity. This will include improvements in the capacity to quickly GETXYVI MRZIWXMKEXIEGXMSRWEWWSGMEXIH[MXL safety occurrences, collaborate with airlines, complete internal audit activity and manage STIVEXMSREPIǺIGXMZIRIWW Upon completion of this project Manchester Airport will be in a better position to rapidly undertake preventative actions based on real-time MRJSVQEXMSRSFXEMRIHMRXLIWIQSFMPI[SVOǼS[W This ability to prioritise actions before problems occur, rather than logging issues that appear presents an opportunity to change and improve operations across the airport.



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Airport parking is now one of the most important streams of non aviation revenue. How is automated technology such as ANPR systems helping operators detect motorists who try to avoid payment, particularly at the newly monetised pick-up and drop-off zones? Martyn Attwood, Technical Director of ANPR International Ltd, gives his view.


NPR International has worked around Airports and Transportation for a number of years and has seen a transition in the way that Parking and Car Parks are viewed within the Aviation Sector. Looking back over the last 10 years it’s clear that parking at Airports MWMRQER]GEWIWMWMRXLIXSTǻZIMJRSXXLI number one revenue stream. In acknowledging the importance of this ZEPYEFPIMRGSQIWSYVGI&MVTSVXWLEZIXYVRIH to technology such as Automatic Number Plate Recognition (ANPR) to be able to achieve a KVIEXIVXLVSYKLTYXSJZILMGPIWMREQSVIIǽGMIRXQERRIVFYXEPWSXSTVSXIGXXLIWIVIZIRYI streams from leakage and abuse. Since charging for parking has been around JSVQER]]IEVWXLIWGSTISJGLEVKMRKLEWFIIR extended in many Airports in the UK to also GSZIVXLI5MGO9TERH)VST4ǺEVIEW.RXLI early days this was initially to deter and stop motorists parking in the areas for hours as a means to avoid parking in the short-stay car TEVOFYXMRQSVIVIGIRXXMQIWMXƶWEPIKMXMQEXI revenue source in its own right due to the large number of travellers who now opt to use Taxi and Minibus services to provide a door to door WIVZMGIVEXLIVXLERHVMZIXLIQWIPZIWXSXLI airport and park on-site. +SVWSQIQSXSVMWXWLS[IZIVXLIMRXVSHYGXMSR SJHVSTSǺGLEVKIWMWRSX[IPGSQIERHHIWTMXI XLIYWISJFEVVMIVWERHGLEVKMRKW]WXIQWWSQI motorists see this as an opportunity and challenge to get away without paying. It was a scenario such as this that led us to HIZIPSTSYVKEXI,9&7).&3XIGLRSPSK][LMGL was to address this exact situation for an Airport Client. gateGUARDIAN is focused purely on stopping those individuals intent on cheating the system and costing the Airports and Airport 5EVOMRK4TIVEXSVWPSWXVIZIRYI[MXLEWSPYXMSR that decisively tackles the increasing problem of barrier tailgating. "Tailgaiting" or "Sneak-Throughs" was a growing problem for our Client and posed a WMKRMǻGERXPSWWSJVIZIRYIERHPIEOEKI[LIR

motorists were required to Pay on Exit at the point of leaving the car park. 4YVFVMIJ[EWXSHIZIPSTERIǺIGXMZIQIERW of identifying and dealing with these car park GLIEXWXLEX[IVIGEYWMRKWIVMSYWWEJIX]MWWYIW [LIRVEGMRKXSFIEXXLIFEVVMIVTYVIP]XS avoid payment. The airport had seen particular increases in problems where barrier arms were FIMRKWQEWLIHSǺF]ZILMGPIWVEGMRKXSEZSMH LEZMRKXSTE]SRP]XSKIXGEYKLXSYXF]XLI barriers at the last second. The issue was quite startling and we even WE[ǻVWXLERHXLEXTYXXMRKWXEǺEXXLIFEVVMIVW EXTIEOXMQIWHMHRSXWXSTXLIMWWYIMRWSQI respects it even increased the safety risk as vehicles sped through trying to avoid being stopped and charged." Our solution was gateGUARDIAN TM which [EWHIWMKRIHEWEVIXVSǻXSTXMSRXS[SVO[MXL the Airport's existing APT Skidata barriers. The system incorporates a dual HD camera system that monitors the barrier lanes and watches for a Tailgating event. When the system detects E8EMPKEXIIZIRXMXVIGSVHWETVIHIǻRIH time frame of HD video footage to a Network Storage system showing the full evidence of the tailgating incident. The incorporation of HD ZMHISGEQIVEW[LMGLTVSHYGIEJYPPIZMHIRGI ǻPIGPIEVP]WLS[MRKXLIXEMPKEXIIZIRXMWEWMKRMǻGERXEHZERXEKISZIVEWMRKPIWXMPPWMQEKISV an ANPR read on its own. The data captured by the gateGUARDIAN system is passed daily to the Airports Parking who trace the responsible vehicle keeper and issue a Charge Notice to recover revenue and deter future infractions. Issuing a charge for tailgating is far more of a deterrent against future EXXIQTXWXSXEMPKEXIIWTIGMEPP]MRERIRZMVSRment such as airports where for the average person visits only once or twice a year. The results from the gateGUARDIAN system has proven its worth and delivered the required VIWYPXW[LMGLMWǻVWXP]EHIXIVVIRXXSXLIMWWYIFYX secondly it protects important revenue streams and removes the opportunity for leakage. NOVEMBER/DECEMBER 2017 | AIRPORT FOCUS | 25


POSITIVE VETTING The vetting of potential staff working in sensitive aviation roles can be time consuming and bureaucratic. Now a company specialising in hiring airport staff has come up with an Agency Passport scheme to help speed up the process


Lucy Dean, senior consultant, Encore Personnel 26 | AIRPORT FOCUS | NOVEMBER/DECEMBER 2017

n response to increased security measures EX90EMVTSVXWREXMSREPVIGVYMXQIRXÇťVQ Encore Personnel has announced the launch of its â&#x20AC;&#x2DC;Agency Passportâ&#x20AC;&#x2122; system to the UK aviation sector. Through the Agency Passport, employers are able to see and review full, detailed documentation pertaining to each potential candidate â&#x20AC;&#x201C; both land and airside â&#x20AC;&#x201C; to ensure all personnel surpass the stringent security checks required SJEMVTSVXWXEÇş Lucy Dean, senior consultant at Encore Personnel, said: â&#x20AC;&#x153;Each candidate with the potential to work in UK airports requires a set of documents to ensure they have a â&#x20AC;&#x2DC;work readyâ&#x20AC;&#x2122; status, completed in line with Heathrow online standards and Civil Aviation Authority (CAA) audit status, as well as meeting our own high internal audit criteria. Ƹ;MXLXLMWMRQMRHERHXSSÇşIVEHHMXMSREP protection to our clients - we have developed our Agency Passport system, a rigorous auditing process that is being rolled out for each potential candidate looking to work in this sector, MRGPYHMRKEFSZIERHFIPS[[MRKWXEÇşKVSYRH WXEÇşJSVOPMJXXVYGOHVMZIVWERH[EVILSYWIGEVKS operatives.â&#x20AC;? To support its growing client base in airfreight, Encore manages the process from start

XSÇťRMWLQIERMRKXLEXGPMIRXWLEZIEPS[IV candidate processing time and candidates are able to acquire the relevant airside and landside GPIEVERGIQSVIUYMGOP]ERHIÇ˝GMIRXP] Documentation includes applicant forms, ID checks, reference files, declarations, aviation clearance and proof of relevant skills and qualifications. Additionally, all of Encoreâ&#x20AC;&#x2122;s airfreight recruitment meets the compliance standards EWMRWXVYGXIHF]XLI(&&MRGPYHMRKEÇťZI]IEV checkable work history, proof of a valid level D GIVXMÇťGEXI (EVKS4TIVEXMZI(SYVWIĆłWIIFS\ a DBS check and tamper proof ID card. Lucy added, â&#x20AC;&#x153;In light of the increased counter-terrorism measures that have been put in place in recent years, it is our responsibility as recruitment consultants to both advise our clients of these requirements and ensure that we are doing everything that we can - not just the bare minimum - to assess the suitability of our candidates for roles in the aviation industry. Ƹ4YVGPMIRXWTYXXLIMVXVYWXMRYWXSWSYVGI dependable candidates and to produce the relevant documentation for each of their employees XSGSQTP][MXLMRXIVREPERHI\XIVREPEYHMXMRK.X is through the â&#x20AC;&#x2DC;Agency Passportâ&#x20AC;&#x2122; we are able to WYTTSVXSYVGPMIRXWQSWXIÇşIGXMZIP]ERHVIQSZI all traceable risks for their potential employees.â&#x20AC;?

CAR RGO OURSE CO 8LI(EVKS4TIVEXMZIGVIIRMRK (4GSYVWI is for those working in the warehouse handling ERHWGVIIRMRKWIGYVIGEVKS8LI(4GSYVWI replaces the old Level E course. Personnel carrying out screening by hand search must EXXIRHXLI(4GSYVWI8LMWPIZIPSJXVEMRMRKMW ETVIVIUYMWMXIJSV\VE]STIVEXSVW

HOW CRIMINAL RECORD CHECKS OPERATE According to the UK Civil Aviation Authority (CAA) the National Aviation Security Program (NASP) requires a basic criminal record disclosure for certain roles. This shows unspent convictions only.


WHO NEEDS A CRIMINAL RECORD CHECK? Potential employees, including non-British nationals, must have successfully passed a criminal record check (basic disclosure) before they can be employed in a role that requires a background check to be undertaken.

APPLYING FOR MULTIPLE AIRPORT IDENTIFICATION CARDS Anyone who wishes to apply to hold a permaRIRXEMVTSVXMHIRXMǻGEXMSRGEVHEXQSVIXLERSRI airport will need to produce criminal record cerXMǻGEXIHSGYQIRXEXMSRJSVIEGLGEVHETTPMGEXMSR This can be the same criminal record certificate provided it is presented within 10 weeks from the date of issue.

Current employees who hold an airport idenXMÇ»GEXMSRGEVHQYWXWYGGIWWJYPP]TEWWEGVMQMREP record check (basic disclosure) on renewal of XLIMVEMVTSVXMHIRXMÇ»GEXMSRGEVH A criminal record check (basic disclosure) is required for someone to work: â&#x20AC;¢ unescorted in a security restricted area (SRA) at an airport, as they will need to LSPHEREMVTSVXMHIRXMÇ»GEXMSRGEVHMWWYIHF] the airport manager â&#x20AC;¢ EWEGIVXMÇ»IHXVEMRIV â&#x20AC;¢ EWEGIVXMÇ»IHZEPMHEXSVSJORS[RGSRWMKRSVW â&#x20AC;¢ as the person responsible for security and its implementation at a regulated agents or known consignors site

CRIMINAL RECORD CHECKS AND COUNTER TERRORIST CHECKS A criminal record check is also required as part of a Counter Terrorist Check (CTC), or higher level of National Security Vetting (NSV).

(4GSZIVWXLIJSPPS[MRKQSHYPIW (as appropriate): 1. The threat to aviation 2. &ZMEXMSRIGYVMX]Ƴ4VKERMWEXMSR & legislation 3. Protecting air cargo â&#x20AC;&#x201C; warehouse 4. Protecting air cargo â&#x20AC;&#x201C; drivers 5. Protecting & searching aircraft 6. Reacting to & reporting of suspicious circumstances & security incidents 7. Security controls for air cargo 8. Warehouse acceptance & dispatch of air cargo 9. Prohibited articles 10. Methods of concealment 11. 4ZIVZMI[SJWGVIIRMRKQIXLSHW & selection of the most appropriate method 12. Visual inspection 13. Hand search 14. <VE]ƳGSRXEGX'.+&MJJYPP\VE] XVEMRMRKMWVIUYMVIHJSV\VE]STIVEXSVW 15. *\TPSWMZIHIXIGXMSRW]WXIQW *) 16. *\TPSWMZIXVEGIHIXIGXMSR *8) 17. 7IQSXII\TPSWMZIWGIRX XVEGMRK 7*8 18. +VIIVYRRMRKI\TPSWMZI HIXIGXMSRHSKW +7*)) 19. 2IXEPHIXIGXMSRIUYMTQIRX 2)*

Applicants will also require an equivalent overWIEWGIVXMǻGEXIJSVEPPGSYRXVMIWMR[LMGLXLI] have lived continuously for 6 months or in the previous 5 years.

Successful candidates will be issued with EGIVXMǻGEXIVIGSKRMWIHF]XLI)J8[LMGLMW valid for a period of two years.



FRENCH LESSON The UK Government should create a new commission to involve local people in major infrastructure projects, argues a new report.


ow to design an infrastructure strategy for the UK, published this month by the independent Institute for Government (IfG), argues a commission for public engagement would reduce costly delays by giving TISTPIEKIRYMRISTTSVXYRMX]XSMRǼYIRGI decisions. It should draw on the example of the Commission Nationale du Débat Public in France, which has successfully reduced public opposition to major projects. 8LI(3)5ǻVWXIQIVKIHMRVIWTSRWIXS massive public opposition to state-sponsored infrastructure projects in the late 1980s and early 1990s, particularly major new rail lines. Around this period, the strength of the French central state was also weakening, due to a combination of privatisation and devolution. In the face of an increasingly powerful Green lobby, the French Government could no longer force through major projects and instead turned to early debating as a means of building consensus around projects. The institutional set up, role and remit of the CNDP has gradually changed over time, but in its current form (which emerged in 2002), the CNDP is an MRHITIRHIRXWXEXIǻRERGIHTYFPMGFSH]XLEX is charged with ‘ensuring public participation in the decision-making processes of major

infrastructure projects of national interest that present important socio-economic stakes or LEZIWMKRMǻGERXMQTEGXWSRXLIIRZMVSRQIRXSV on territorial [i.e. spatial] planning’.73 THE DEBATE PROCESS FOR MAJOR PROJECTS Public debates are the main ways by which the CNDP gives voice to local communities during decision making on major projects. Projects over a certain size threshold, or which have been formally put forward by a project manager, public authority, or group of parliamentarians or citizens, are put up for consideration by the CNDP. This occurs before the project has been planned in detail, so that the CNDP can discuss the principle* and location of development. If the CNDP accepts a project, then it typically works as follows: 1. It either sets up its own ‘mini-commission’ or asks the developer to set up a public debate, which the CNDP then oversees. 2. The CNDP then carries out preparatory work for a period of two to six months, depending on the project. During this time, it broadens public interest and involvement as much as possible, and ensures that project sponsors are co-operative. 3. All participants are given the same amount of help to produce material supporting their arguments – so small local groups have the same amount of help as developers to make their cases within the debating process.** 4. The public debate process, which takes place in the location of the planned project, lasts a maximum of four months. Debates are generally facilitated by a set of experts from the private and third sectors. 5. The public debate process largely consists of public meetings held during this period, but deliberative mechanisms such as citizens’ juries can also be deployed, and a range of publicity material is produced. At the end of the debate process, the CNDP produces a report that summarises the outcome. This report does not take a view on


the project, but rather sets out clearly all the arguments that have been made by interested parties. The developer does not have to implement any recommendations made by participants, but they must then respond to the report, laying out how they intend to proceed. In this they must consider the content of the HIFEXIWERHXLIǻREPVITSVX8LI(3)5QE] then appoint a guarantor to monitor projects as they progress, and assess the extent to which sponsors follow through on commitments made during public debates. Guarantors are recruited and trained by the CNDP, and are usually individuals who have been involved with organising the mini-commission on a particular project. THE CNDP HAS HAD A SIGNIFICANT IMPACT Between 2002 and 2012, 61 projects were processed by the CNDP - 17 projects remained broadly unchanged after the process; 38 made QSHMǻGEXMSRWMRGPYHMRKXLEXGLSWIERI[ option that appeared during the public debate; and six projects were abandoned completely. 8LI.J,VITSVXWE]WXLMWMWEWMKRMǻGERXMQTEGX given that project sponsors do not have to implement changes suggested by the public Planning Studies, 21(4), p329–347. However, it has been argued that some of the CNDP’s most important impacts are harder to quantify, and often relate to culture change. For example, all of the non- governmental organisations (NGOs), and semi-public or public developers who regularly engage with XLI(3)5LEZIWIXYTXIEQWWXEǺIHF]WSGMEP WGMIRXMWXWERHIRKEKIQIRXI\TIVXWWTIGMǻGEPP] to deal with the public debates which it orchestrates. Since the introduction of the CNDP, developers of all stripes have come to treat it as part of their planning processes and expect public debate to be part of the options-generating process at around ‘year 3 of a 10-year route to construction’. Overall, the CNDP is widely regarded to have reduced local opposition to strategically important infrastructure projects, while increasing the ability of communities to shape HIGMWMSRW[LMGLEǺIGXXLIQ




thens International Airport has chosen to integrate with FLIO in a partnership that helps to support the overall digital experience for Athens airport passengers. Athensâ&#x20AC;&#x2122; passengers can now use their Android or iPhone to book parking, get airport information, receive discounts at airport stores and restaurants as [IPPEWPMZIÇźMKLXMRJSVQEXMSRYTHEXIHHMVIGXP]F] Athens Airport; all through FLIO. George Demetriades, Director of IT&T Business Unit of Athens international Airport, said: â&#x20AC;&#x153;Athens .RXIVREXMSREP&MVTSVXEP[E]WWIIOWMRRSZEXMZI[E]W of improving passenger experiences. The FLIO XIEQGSRZMRGIHYWZIV]IEVP]SRXLEX[MXL+1.4 [IGERWMKRMÇťGERXP]MRGVIEWIXLIRYQFIVSJKPSFEP international passengers that we can reach with information about our airport. As FLIO can also promote the shopping and food and beverage partners, there is a potential for additional revenue KIRIVEXMSRFIRIÇťXEW[IPP.RSYVSTMRMSRXLVSYKL &.&ĆśWTEVXRIVWLMT[MXL+1.4[IHIPMZIVIZIV]XLMRK ETEWWIRKIVRIIHWGPIEVP]TVSGIWWIHMRNYWXE single digital experience.â&#x20AC;?

Stephan Uhrenbacher, Founder & CEO of FLIO added, â&#x20AC;&#x153;We are delighted that Athens EMVTSVXLEWNSMRIHXLIKVS[MRKRYQFIVSJ European airports who use FLIO to communicate to their visiting passengers. Athens airport MWGSRWMHIVIHF]QER]XSFIMRXLIJSVIJVSRXSJ MRXIVRIXXIGLRSPSK]HVE[MRKSRI\TIVMIRGISJ running their own app, but also using facebook messenger. FLIO is a low cost, fast-track solution for enhancing an airportâ&#x20AC;&#x2DC;s passenger digital experience bringing both practical information and opportunities to shop, eat and drink and book airport services from car parking to lounges. I have no doubt that working with the experts at Athens airport will lead to even more service-enhancing features from FLIO. +1.4[MPPFIKMRF]WYTTSVXMRK&XLIRWEMVTSVX [MXLMRJSVQEXMSRWYGLEWPE]SYXQETWSJXLI EMVTSVXEXVEGOQ]ÇźMKLXJIEXYVIERMRXIKVEXIH ƾǝRHQ]GEVĆśJIEXYVIJSVXLIEMVTSVXGEVTEVOW PMZI[IEXLIVJSVIGEWXWMQTPMÇťIHEGGIWWXSJVII EMVTSVX;M+MERHELERH]PMWXMRKSJIZIV]XLMRK XLIEMVTSVXLEWXSSÇşIV



)/,2,612:$12)),&,$/$33,17(*5$7(' :,7+$067(5'$06&+,3+2/$7+(16%5(0(1 &2/2*1(+$0%85*9,/1,86$,532576$1'025( )25025(,1)250$7,213/($6(&217$&7 8621,1)2#)/,2&20




POOL PIONEERS Pooling Ground Support Equipment (GSE) and staff has long been seen my some as the answer to bringing greater economies of scale to this vital area of airport operations. Yet there have been relatively few concrete initiatives in airports around the world. Gary Mason reports



round handling was described in a 2014 industry overview as the “bottom feeder” of the air transport business, in part due to the cut throat nature of the business and very small margins. But as the CAPA Centre for Aviation study pointed out, this is perhaps an unfair description given that the global airport ground handling business is now estimated to be worth over $80 billion per annum according to its trade association, ASA. Meanwhile, damage caused to aircraft during ground handling is reported to cost airlines nearly $4 billion annually. The total cost to the aviation industry globally is thought to be more XLEXHSYFPIXLEXǻKYVI8SFIKMRXSVIHYGIXLMW cost to the aviation industry, IATA has recently introduced Ground Support Equipment (GSE) XERHEVHWXLEXVIUYMVIǻXXMRKSJTVS\MQMX] sensing and warning systems to GSE vehicles and equipment. But making the operation of GSE safer is only part of major shifts taking place on the ground handling horizon. The CAPA report pointed out that one notable change in the ground handling business in the last 10 years is a growing propensity towards outsourcing by the airlines. This is in line with carriers’ desire increasingly to segment the market and processes in order to drive up ancillary revenues through baggage fees and in- cabin services, as well as outsourcing RSRGSVIEGXMZMXMIW WXEXMSRQEREKIQIRXKVSYRH handling, especially outside ‘home territories’) ERHXLIVIF]EHHMRKKVIEXIVGSQTPI\MX]XS ground operations. A report prepared by ground handling specialist the Chris Smith Aviation Consultancy in 2013 argued that further opening of the market [SYPHLEZIXLISTTSWMXIIǺIGXEWXYVREVSYRH processes will have been improved and optimised, labour costs and working practices have been squeezed tight and further scale economies will be lost. Scale economies are driven by airline schedules. The research pointed out that a typical large European airport handling 15 to 20 million passengers per year has over 200 departures each day with a turnaround duration of 30 minutes and the aircraft are mainly Code c types to short-haul destinations. There will also be typically eight airlines or more. The report concluded that the crucial point is that their peaks usually do not coincide.



One possible solution he put forward is of ‘pools’ of both GSE and of labour, the latter being a more challenging proposition. In the case of GSE the pool would include the airport STIVEXSV EGSRWSVXMYQSJKVSYRHLERHPIVW Eǻnancial institution(s); and aircraft lessors or parts WYTTPMIVW8LIQEMRFIRIǻX[SYPHFIVIXIRXMSR of current scale economies and a return to ƵMRKPI5VSZMHIVƶIǽGMIRG] &PEFSYVTSSP[SYPHFINYWXMǻIHF]XLIJEGX XLEXWMQMPEVWGEPIMRIǽGMIRGMIWETTP]XSPEFSYV in the event of more ground handling suppliers. 6YERXMJ]MRKWXEǺRIIHIHJSVE(SHI(XYVREVSYRH SZIVX[SWLMJXW)VQMXLMHIRXMǻIHGVI[W required by a single provider, 40 in the event of two handlers and 47 for three handlers resulting in a 15-20% reduction in scale economies. In conclusion, Dr Smith said that it is highly probable that EU Regulation will require a further opening of the ramp market. A dynamic GSE Pool would allow these scale economies to be regained, in addition to having other advantages. Each Labour Pool would generate even greater cost savings, but would come with much bigger challenges. But he added that each Pool could cut costs by a third. Of course the idea of GSE pooling goes back even further than this research and today there are a small number of airports operating live GSE pooling schemes. But the industry is still split SRLS[IǺIGXMZIXLI]EVI&WTSMRXIHSYXMRXLI 2013 study the key factor is that peaks in terms of airline operations at airports do not coincide. Ground Support Equipment is usually owned or leased by the individual ground handlers with contracts to various airlines. This can include baggage trains, stairs, fuel trucks, conveyors, lifters, catering lorries, cargo lorries, toilet service units and portable water. Every contractor owns and stores the necessary equipment to do their job for each airline. -S[IZIVHYIXSHMǺIVMRKTIEOVIUYMVIQIRXW from airlines and handlers, this can lead to more GSE being stored around the apron than is actually needed at any one time. Proponents of pooling argue that this is where WMKRMǻGERXWEZMRKWGERFIQEHI&M6(SRWYPX-

LEWEKVIEXHIEPSJI\TIVMIRGIMR&TVSR2SHIling and GSE simulations. It says GSE Pooling means having a central source for equipment to be used by all ground handlers regardless of contracts throughout the day. This means less equipment on the apron and less cost throughout. +SVI\EQTPIMJSRIEMVPMRITIEOIHMRXLIPEXI morning, and another in the late afternoon, FYXXLI]YWIHHMǺIVIRXKVSYRHLERHPIVWJSV various contracts, both sets of ground handlers’ equipment must be used and stored around the terminal throughout the day. 8LI(SRWYPXERG]WXEXIWƸ8LIOI]FIRIǻXWJSV airports or AOCs that run this system are cost and space savings. Not only is less equipment required for general day-to-day use, there are also fewer requirements for contingency equipment. Ground handlers generally hold surplus IUYMTQIRXMRGEWISJYRI\TIGXIHTIEOWSV problems, but holding a central stock generally VIHYGIWXLIRIIHJSVI\XVE “Therefore, one of the major advantages MWWTEGIEMVWMHI+SVI\EQTPIJSVEQTTE terminal, analysis shows that equipment can be reduced by up to 24%. This space saving is also a cost one, as obviously as less equipment is required, less is spent on purchasing and maintaining.”

ing have been advising and guiding airports, Airline Operating Committees (AOC), airlines ERHKVSYRHLERHPIVWSRXLIFIRIǻXWSJTSSPMRK ground support equipment for many years. Through its contract as Airside Operations Planners in Heathrow, as well as various projects in other airports internationally, it says it

IUYMTQIRXTVSZMHIV8(7MWEKPSFEPǻVWXSRMXW scale, according to the airport. The initiative is designed to reduce congestion on stand and PIEHXSKVIEXIVIǽGMIRG]MREMVGVEJXXYVREVSYRH The rollout programme of the initiative at LLA means that each stand will be equipped with brand new, state-of-the-art GSE equipment.


WHAT ARE THE DISADVANTAGES? It says that the only real concern some operators have with GSE Pooling is the management time and cost in pooling the equipment. The STIVEXMSRRIIHWXSFIQEREKIHIǽGMIRXP]XS make it work. Some ground handlers may also require their equipment to be guaranteed, and available only to them. This obviously reduces the available stock to other handlers so can MQTEGXSRXLIGSWXERHIǽGMIRG]WEZMRKW London Luton (LLA) is one airport that has MRXVSHYGIH,*TSSPMRKXSMRGVIEWIIǽGMIRG] and reduce cost. The GSE pooling programme for London Luton Airport, which was launched in April 2017 in collaboration with the airport’s two ground handling agents, Menzies and Swissport, and


This equipment includes aircraft steps, ground power units and belt loaders along with other ancillaries such as chocks, cones, and passenger guidance. Liam Bolger, Head of Airside at LLA, said, “LLA’s work with its ground handlers in this EVIEMWEVIEPMRHYWXV]ǻVWX RSSXLIVEMVTSVXMR the world has taken the concept of equipment sharing to this level. As our redevelopment project continues and we welcome more TEWWIRKIVWXSXLIEMVTSVXIǽGMIRXEMVWMHI operations will be of paramount importance. ;IƶVII\GMXIHXSWIIXLIMQTVSZIQIRXWXLI new system will bring to handlers, airlines and passengers alike.” TCR is a Belgian-based company that specialises in leasing ground support equipment (GSE) to ground handlers—the tugs, tractors and ground power units that keep an airport’s ground operation functioning. TCR operates in the market where “pooling” of GSE is demanded by airports because of IRZMVSRQIRXEPERHXVEǽGGSRWMHIVEXMSRW8(7 EGXYEPP]TMSRIIVIHXLIGSRGITXSJǼIIXTSSPMRK at Heathrow in 2004. By collectively owning

and renting back an airport’s GSE equipment, TSSPMRKIǺIGXMZIP]GVIEXIWEWMRKPI,*STIVEtor at the airport. It is no accident that Heathrow was one of the ǻVWXLYFEMVTSVXWXSXEOIEWIVMSYWPSSOEX,* pooling. The large number of handlers – nine at one point – operating at Heathrow was seen as ERMRIǽGMIRXQIXLSHSJVYRRMRKVEQTSTIVEXMSRW 8LIǻVWXXVMEPWSJTSSPIHIUYMTQIRXMRZSPZing air stairs at Terminal 4 were conducted in 2014/2015 using equipment supplied by TCR. The stairs were equipped with telematics, so they could be tracked, and it was found that the TSSPIHIUYMTQIRX[EWYWIHIǽGMIRXP] Of course, another strategy when rationalizing GSE capacity is to reduce the number of ground handling agents operating at an airport SVWTIGMǻGXIVQMREP ;LIR-IEXLVS[STIRIHMXWRI[ǼEKWLMT Terminal 2 facility in June 2014 it boasted a common check in system for the 23 Star AlliERGIGEVVMIVW[LS[IVIXLIǻVWXXSTSTYPEXIXLI new facility. 8LMWQIERXXLEXTEWWIRKIVWJSVHMǺIVIRX airlines were able to share the same check in ca-

TEGMX]ERHRSXFIWMPSHSǺMRXSHMǺIVIRXUYIYIW 8LMW[EWXLIǻVWXXMQIMXLEWFIIRHSRIEXER] QENSVEMVTSVXMRXLI[SVPH&RSXLIVǻVWXJSV8MW that because there is a common check in for Star Alliance passengers all the carriers are using the same ground handler to service that process. Heathrow is by no means the only operator XSLEZIGSRWMHIVIHXLITSXIRXMEPFIRIǻXWSJ GSE pooling – other airports around the world are investigating the possibilities or have even begun GSE sharing schemes. Copenhagen Airport is said to be very interested in GSE pooling, and it could form part of its recent (last year) status as an A-CDM airport. Copenhagen Airport has more than 700 arrivals and departures every day – which repreWIRXWELYKINMKWE[TY^^PIXLEXGERFIHMǽGYPX to piece together if there are too many delays. Copenhagen Airport’s technical director, Christian Poulsen, emphasises that the whole jigsaw puzzle and the information chain around EǼMKLXEVII\XVIQIP]GSQTPI\ƳJVSQXLI pilot to the control tower to the airport and the ground handlers who have to be in place to receive incoming passengers and their FEKKEKIƳERHFIVIEH][MXLGLIGOMRWXEǺERH FEKKEKIGVI[W[LIRXLIǼMKLXMWHYIXSHITEVX “With A-CDM we gather all the relevant inforQEXMSRSRIZIV]WMRKPIǼMKLXMREWLEVIHGPSYH based IT system. This means that the airline, EMVXVEǽGGSRXVSPXLIKVSYRHLERHPIVWERHXLI airport have continuous access to the same YTHEXIHMRJSVQEXMSRSREPPǼMKLXW8LMW[MPPQEOI the planning and use of resources far better – for both arrivals and departures,” he says. The higher level of shared information also enables better planning. The introduction of A-CDM has reduced costs for airlines and ground handlers by 10% at Heathrow. &REMVGVEJXǼ]MRKEVIKYPEVWIVZMGIMR*YVSTI QE]LEZIXSQEOIJSYVXSWM\ǼMKLXWMREWMRKPI HE]&WMRKPIHIPE]GERLEZIEORSGOSRIǺIGX over the course of the day, with the result that the aircraft is unable to complete all its scheduled ǼMKLXW[LMGLQIERWPSWXQSRI]ERHTEWWIRKIVW However, A-CDM can handle punctuality as well as delays, and it can often be just as probPIQEXMG[LIREǼMKLXEVVMZIWIEVP] It may be that all the ground handler’s emTPS]IIWEVIFYW]XEOMRKGEVISJSXLIVǼMKLXW And often the scheduled gate at the airport is not ready. NOVEMBER/DECEMBER 2017 | AIRPORT FOCUS | 33




Digitally enabled carriers and passengers are changing the competitive balance in the commercial aviation market, according to the ACI. How can smaller and larger European airports adapt to sustain growth and market share? Gary Mason reports from the AOA conference in London last month.


uropean airports are still global leaders in the ranking for all important hub connectivity. Over the last 10 years the top 20 EU airports have dominated this PIEKYIXEFPIǻZIEMVTSVXWEVIMRXLIXST and Fraport and Amsterdam Schiphol remain the top two in the world. But this market is changing in an increasingly competitive sector dominated by low cost carriers with smaller regional airports developing their hub connectivity quite aggressively. Smaller regional airports such as Brussels, Bonn, Dusseldorf, Dublin and Warsaw are leading the way in this respect. But this position of European dominance is increasingly being challenged and that challenge is coming from Asia and the Gulf where the fastest growing hub connectivity airports in the last decade are all from that region with the Indian sub continent particularly strong. ACI Europe recently released a study on the competitive pressures faced by European airports as a result of this changing market. Olivier Jankovec, Director General, ACI Europe recently told the UK Airport Operators Association (AOA) conference In London: “If you are an airport in Europe today, whatever your size and wherever you are located, your growth opportunities are going to come primarily from low cost carriers, from non European full service carriers and only in a third position – EU full service carriers. We are clearly seeing that the nature and intensity of airport competition is changing and is changing fast.” It is, he added, no longer about local competition for the passenger with neighbouring airports but pan-European competition for air services. This means that the squeeze felt by smaller regional airports in the past is now being felt by larger airports as well. The consequences of course are that aeronautical revenues are under renewed pressure and there has been a shift in the balance between airports and airlines - with the latter starting to oppose airport expansion projects if they view them as a potential threat to their cost base. Willie Walsh’s public castigation of the proposed price of Heathrow’s much delayed runway expansion plans are an obvious example of this. But while the pressures described above GSYPHEPPFIGPEWWIHEWWMKRMǻGERXQEVOIXHMWruptors, the biggest change on the horizon for European airports is in the area of technology. Jankovec believes that a lot of the changes in hub connectivity, and the airport/airline market

dynamic have come about as a result of the digitally enabled carriers and passengers we see today. “Technology and digitalization will continue to force European airports to change from being B to B businesses to B to C businesses,” he says. “That evolution is continuing. We are now going through a fourth industrial revolution where digital gets separated into virtual reality and biometrics.” In this new market data has become “the new oil” determining economic value. “For airports our ability to access data and to leverage its GSRXIRXW[MPPFIOI]MREGLMIZMRKSTIVEXMSREPIǽciency and generating more revenues,” he says. Tech savvy Millennials or Generation Y as they are also known (those born between the 1980s and early 2000s) will make up 50 per cent of the global travel market by 2020. Traditional forms of consumer engagement will be irrelevant to these passengers. “If you are a digital consumer and do all your shopping online, why would you buy something at an airport and carry it through the whole journey when you can buy it with one click of your device and get it delivered to your home,” Jankovec said. Conversely, if you are a commercial business why would you advertise at an airport when you can use a digital platform which are cheaper and can reach a much bigger audience? Even the traditional stream of revenues from airport parking could be under threat with the emergence of self driving vehicles. “We are already seeing the impact on this technology shift very clearly in our commercial VIZIRYIWƹLIWEMHƸ+SVXLIǻVWXXMQIMR[I saw that commercial revenues became less resilient on a per passenger basis compared XSEIVSREYXMGEPVIZIRYIWƹ8LMW[EWXLIǻVWX time since ACI Europe began collecting the data that this had happened. “It tells us that the airport business model which is dependent on the ability to keep growing non aeronautical revenues is being fundamentally challenged,” he said. “We used to say that the ability to grow these revenues was without limit but we are WIIMRKXLEXMWFIGSQMRKMRGVIEWMRKP]HMǽGYPXƹ So what can airports do about this fundamental change? One relatively easy change in mindset is to embrace the possibilities of new technologies such as mixed and virtual realities, MRXIPPMKIRXVSFSXMGWERHEVXMǻGMEPMRXIPPMKIRGIƸ;I are being told that in the future 40 per cent of the jobs we do today wont exist anymore - so what will this mean in terms of the demand for air transport?” Jankovec asks.

The digital consumer journey - the totally seamless passenger experience - is much talked about and there are many ongoing initiatives but it has not yet been fully realised. “We also need to think carefully about what impact this will have on the passenger dwelling time that we need in order to grow our commercial revenues,” he says. And with carriers increasingP]FIGSQMRKHMKMXEPVIXEMPIVWLS[[MPPXLMWEǺIGX their market balance with airports? The dominance of the digital platforms Google, Amazon and Facebook – who are starting to penetrate the travel and leisure market are potentially the biggest disruptors of all according to the ACI. “How will we integrate with them and what will be our relationship - that is something we should be worried about,” he says.

The ACI sees the airport business being reshaped in terms of how it designs and operates its facilities. “It is all about business evolution,” says Jankovec. “We need to embrace disruption - this is necessary to safeguard our competitive position and continue to grow.” This will require transformational leadership with airports putting ICT and digital at the core of their business strategies. “That means changing corporate structure and governance but it also means changing corporate culture which is TVSFEFP]XLIQSWXHMǽGYPXXLMRKXSHSƹLIWE]W “ The digital market means that airports need to look at the potential of commercial revenues beyond the terminal with passengers seamless travel experience feeding into that new “commercial bio-chain” in the air travel market. NOVEMBER/DECEMBER 2017 | AIRPORT FOCUS | 35


The Future of Airport Check-in

Airports such as Hong Long and Singapore Changi are leading the way in terms of self service technology with barely a check-in desk in sight, says Holger Mattig, Head of Product Management, Amadeus Airport Solutions



redicting the future often means inventing it. Spurred on by the demands of the modern traveller and service-providers with new and innovative solutions, airports worldwide are gradually reinventing themselves. Driving costs down and improving IǽGMIRGMIWXLEROWXSTVSKVIWWMZIGPSYHFEWIH technology. But can this technology resolve what is often the most frustrating or disjointed TEVXSJSYVNSYVRI]WXLIGLIGOMRTVSGIWWMXWIPJ$ For even the most seasoned traveller, the IRXMVIGLIGOMRTVSGIWWGERFIWSQI[LEX WXVIWWJYP&JXIVGEVIJYPP]TEGOMRKSYVFEKW[I often arrive at the airport very early for our ǼMKLXWORS[MRKXLEX[IQE]FILIPHYTMR queues at bag drop or security. While craning SYVRIGOWXSWXEVIEXQSRMXSVW[IQMKLX FIKMRXS[SVV]EFSYXQMWWMRKSYVǼMKLXW&RH [LSLEWRƶXVIEGLIHXLIMVǻREPHIWXMREXMSRERH dreaded waiting for luggage, hoping it hasn’t FIIRPSWXEXXLIFEKKEKIGEVSYWIP$

GREATER FLEXIBILITY FOR AIRPORTS AND TRAVELLERS Reassuringly, there are signs that these hassles will soon be a thing of the past. As anyone who LEWZMWMXIHMRKETSVI(LERKM&MVTSVX[MPPORS[ XIGLRSPSK]MWKVEHYEPP]VIHIǻRMRKTEWWIRKIVWƶ travel experience. Here at Changi, once you’ve pulled your gaze away from the stunning butXIVǼ]KEVHIRQSWEMGWGYPTXYVIWERHWM\QIXVI high waterfall, you’ll soon glimpse the future: FEVIP]EGLIGOMRGSYRXIVMRWMKLX.RWXIEH]SYV I]IXEOIWMREVEVIWMKLXGYWXSQIVWFIEXMRKXLI UYIYIWXLEROWXSXLIQER]WIPJWIVZMGIOMSWOW and automated baggage drops. Welcome to the self-service airport. Flexible. Fast. Seamless. Not a transitory shopping mall to process customers, but an attractive, desirable environment, uniquely tailored to personEPRIIHW.RXLMWIZIVEHZERGMRKHMKMXEPEKI EHZERGIQIRXWMRTIVWSREPMWIHQEVOIXMRKGSQFMRIH[MXLXLITYFPMGREXYVISJJIIHFEGOTSWXIH

on social media channels, dictates that, across all industries, the happiness of passengers must GSQIÇ»VWX&RHRS[XLIVIMWIZIV]MRHMGEXMSRXLEX the dynamic travel industry is blazing a trail. KEEPING UP WITH CUSTOMERS -SRK0SRK.RXIVREXMSREP&MVTSVXSǺIVWERSXLIV insightful window on the future. Here, all TEWWIRKIVWGERGLIGOMRZEPMHEXIXLIMVXVEZIP HSGYQIRXWMRGPYHMRKTEWWTSVXWERHZMWEWTMGO their seat, and print bag tags and boarding passes from any of our next generation iCUSS OMSWOW&WXVEZIPPIVWSRP]RIIHXSQEOIX[S WXSTWFIJSVIQEOMRKXLIMV[E]XSXLIXIVQMREP ƳGLIGOMRERHFEKHVSTƳXLIXMQIXSTVSGIWW XLIQMWWMKRMÇ»GERXP]VIHYGIH'YXLS[JEV[MPP XLMWXVIRHXS[EVHWWIPJWIVZMGIKS$ Research indicates that up to 72 percent of airports plan to have self-service bag drop EVIEWF]XLIIRHSJ.XƶWLEVHP]WYVTVMWMRK XLEXIRXIVTVMWMRKWXEOILSPHIVWEVIEPVIEH] Ç»RHMRKRI[VIZIRYIWMRXLMWEVIESǺIVMRK passengers door-to-door luggage delivery services that reduce the stress of journeys. With advancements in modern technology, the opportunity is ripe for airports to respond similarly, QEOMRKXVEZIPEKMPIWXVIWWJVIIERHIǽGMIRXJSV airports and travellers. SEAMLESS PASSENGER JOURNEYS .JEPPSJXLMWWSYRHWJEVJIXGLIHMXƶW[SVXLRSXMRK that the technology to reduce the burden of passenger processing, security and border GSRXVSPGLIGOWEPVIEH]I\MWXW*EVPMIVXLMW]IEV &QEHIYWTEVXRIVIH[MXL4Ǻ&MVTSVX(LIGO .RSPYXMSRW 4&(.XSVIMRZIRXXLIGLIGOMR I\TIVMIRGIF]IREFPMRKXVEZIPPIVWXSGLIGOMR ERHHVSTSǺXLIMVFEKWJSVER]EMVPMRIE[E] from the airport: at a cruise terminal, hotel, train station, or a major conference or event. By using Amadeusâ&#x20AC;&#x2122; Airport Common Use IVZMGI &(9GPSYHXIGLRSPSK]4&(. GLIGOWMRXLIXVEZIPPIVERHXLIMVPYKKEKI securely transports their bags to the airport and places them directly into the airport baggage system. The next time their owner sees their FEKWMWEXXLIHIWXMREXMSR.XLEWEPVIEH]FIIR adopted by Virgin Australia, who also piloted it in Sydney for cruise ships and ocean liners. 8LIFIRIÇ»XWXSXLIXVEZIPPIV$6YIYIWERH congestion are dramatically reduced. Customers, relieved of their luggage, can enjoy more JVIIHSQQSVIǼI\MFMPMX]ERHQSVISTTSVXYRMties to have fun. For airlines, this solution can be deployed IZIV][LIVIMREUYMGOERHIEW]QERRIV8LMW

means airlines can add destination and services within a short time frame, giving them KVIEXIVǼI\MFMPMX] Cloud technology allows airlines to deliver the right passenger processing service, at the right time, in the right location. We recognise XLEXMRXLIPSRKVYRWXVIEQPMRMRKXLIGLIGOMR process will mean nothing less than a total reimagining of the airport experience. A VISION OF THE FUTURE ;LEXXLIR[MPPXLIJYXYVIPSSOPMOI$.XƶWPMOIP] that many of us will arrive at the terminal in self-driving cars, having dropped our luggage SǺWMXIWSQI[LIVIGPSWIVXSLSQI*QFIHded chips within the luggage itself will further enhance the traveller experience by telling us its real-time location, even notifying us when itâ&#x20AC;&#x2122;s ready to be collected. Within the terminal, weâ&#x20AC;&#x2122;ll be welcomed with a personalised arrival service, and monitors capable of reading our WQEVXTLSRIWZMEFPYIXSSXLHS[RPSEHMRKǼMKLX ERHFSEVHMRKMRJSVQEXMSRMRSRIǼYMHTVSGIWW ;ERXXSZMWMX]SYVJEZSYVMXIWLST$8LIXIGLRSPSK][MPPXIPP]SY[LIVIXSÇ»RHMXWYKKIWX products you might want, and even tell you how long you have before boarding starts. 5EWWTSVXW$;L]GLIGOXLIQQERYEPP][LIR WGERRMRKJSVFMSQIXVMGMHIRXMÇ»IVW[MPPHSXLINSF UYMGOIVQSVIVIPMEFP]$'MSQIXVMGWGERRMRKSJ this nature is already being trialled at Heathrow and Schiphol airports. Payment solutions provide yet another example of how airports will be reimagined around the individualâ&#x20AC;&#x2122;s needs. Whereas currently, payments for additional services across an entire airport can be cumbersome, cloudbased technology will allow for instantaneous YTKVEHIWSVUYMGOEGGIWWXSPSYRKIEVIEW Multi-merchant payment technology already developed by Amadeus will enable airports or airlines to upsell to the passenger, wherever they are on their journey. ;L]XLIRMWXLIGLIGOMRKMRTVSGIWWRSX IZSPZMRKJEWXIV$&PXLSYKLXLIXIGLRSPSK]I\MWXW there remain some regulatory, physical and logistical challenges. But when these challenges are overcome, the power of self-service, mobile and digital technologies will ensure that

into attractive destinations in their own right â&#x20AC;&#x201C; as with Schiphol in Amsterdam and in the Middle *EWX;L]RSX$.JSYVEMVTSVXWLEZIRSRIIHJSV GLIGOMRHIWOWXLI][MPPGIVXEMRP]LEZIQSVI physical space. A plethora of new amenities will FIGSQIEZEMPEFPI.QQIVWMZI1*)HMWTPE]W$ 1MZIGSSOMRKWXEXMSRW$2SZMIW$&MVTSVXWEPVIEH] SǺIVXLIWII\TIVMIRGIW .XMWPMOIP]XLEXEWXIGLRSPSK]TVSKVIWWIWWS [MPPXLIVERKISJI\TIVMIRGIWSRSǺIVƳ[MXL all the new revenue streams that entails: from XLIEXVITIVJSVQERGIWERH(LVMWXQEWQEVOIXW to tennis courts and rooftop swimming pools. Customers will desire to arrive at their airport [IPPMREHZERGI.RHIIH[MXLXLIEPPYVISJWS QER]I\GMXMRKWIVZMGIWSRSǺIVMXƶWIZIRGSRceivable they will visit without travel plans. 5VIHMGXMRKXLIJYXYVIMWRIZIVIEW].REREKI where new technologies are continually disrupting our expectations, itâ&#x20AC;&#x2122;s hard to envisage what EMVXVEZIP[MPPPSSOPMOIX[IRX]]IEVWJVSQRS['YX innovation is transforming the travel experience, gradually eradicating toll-booth mentality in a [E]XLEX[MPPQEOIFSEVHMRKEMVTPERIWEWWMQTPI as stepping from our front doors. The technology is already available. So is the opportunity. Together, tech savvy travellers and service providers with modern solutions are showing us that the future of travel is not just exciting and dynamic. .XƶWEPVIEH]LETTIRMRK

itâ&#x20AC;&#x2122;s not just the passengersâ&#x20AC;&#x2122; experience that is destined to change, but the architecture and role of airports themselves. AIRPORTS AS LEISURE DESTINATIONS As physical barriers come down, terminals will transform from transient processing locations

Holger mattig, Head of Product Management, Amadeus Airport Solutions. NOVEMBER/DECEMBER 2017 | AIRPORT FOCUS | 37


EXPLOITING INFRASTRUCTURE FOR FUTURE PASSENGER GROWTH The global aviation industry is facing significant challenges with the predicted growth in passenger numbers. Neil Norman from Human Recognition Systems, looks at how airports can maximise their capacity within the existing infrastructure by using smart technology to improve passenger flow.

REFERENCES 1 ‘IATA Forecasts Passenger Demand to Double Over 20 Years’: pressroom/pr/Pages/2016-10-18-02.aspx 38 | AIRPORT FOCUS | NOVEMBER/DECEMBER 2017


emands on the aviation sector are expected to double in the next 20 years1 and, as a result, a key challenge for airports is to consistently deliver more capacity at lower cost. In densely populated, developed countries, building new infrastructure is both costly and time consuming, often requiring lengthy political, economic and environmental debate. There are, however, less dramatic options available to airport operators which will enable them to increase capacity, improve customer services and increase revenue. The key challenge in this market is getting people through the existing infrastructure, both in terms of numbers of passengers through the airport and numbers of planes arriving and departing. The two main methods of achieving this are automation and passenger personalisation. A SEAMLESS, TECHNOLOGYDRIVEN JOURNEY Automation of processes is becoming increasingly commonplace for high volume people management. The ability to speed up TVSGIWWIWERHMQTVSZIEGGYVEG]SǺIVWLYKI potential to the aviation industry. A perfect example of this is Fast And Seamless Travel (FAST) at Changi airport, Terminal 4, that is scheduled to open on October 31. However, new infrastructure is a luxury for airports that GEREǺSVHWYFWXERXMEPMRZIWXQIRXSJX[EVI that can talk to existing airport hardware is an alternative solution. Processes requiring people are frequently slower and more cumbersome than those that are automated. Compare the airline check-in procedure we have now to that which was com-

monplace ten years ago. Automation not only speeds up the process but also helps to eradiGEXIIVVSVWMQTVSZMRKEGGYVEG]ERHIǽGMIRG] 8LIVIEVILS[IZIVWMKRMǻGERXLYVHPIWXS jump within the aviation space before you can successfully implement automation. A core issue is the disjointedness between airlines and airports, which don’t currently share passenger data, and consequently have alternative views of the passenger’s journey. As online check-in has become the norm for passengers, often the ǻVWXXMQIXLIEMVPMRIVIGIMZIWMRJSVQEXMSRXLEXE passenger is present at the airport is when they reach the boarding gate, despite their arrival at the airport hours before. The airport however, receives information that a passenger is present as soon as they pass through security. Flight delays are caused by both passengers arriving late to their gate and the extended XMQIXEOIRF]KVSYRHGVI[XSFSEVHXLIǼMKLX especially where ground crew availability is limited. As such, integration of airline and airport data through passenger automation technology can reduce delays and maximise operational IǽGMIRG]']EZSMHMRKHYTPMGEXMSRSJTVSGIWWIW QSVIǼMKLXWGERPIEZISRXMQIMRGVIEWMRKEMVTSVX capacity and improving customer satisfaction. A PERSONALISED PASSENGER EXPERIENCE To alleviate the challenge of rising passenger numbers in the complex airport environment, personalisation is crucial. In this digital age, the ‘connected’ passenger desires a seamless, personalised travel experience through the airport. Regardless of industry, customers are more demanding of individualised and relevant expeVMIRGIWXLERIZIVFIJSVI;MXLHMǺIVIRXTVSǻPIW

preferences and destinations, it isn’t feasible for all passengers to be treated in a generic way. Airports must meet and exceed passenger expectations in order to remain competitive. This means treating passengers like guests and providing excellent customer service. Passenger automation technology can enable personalisation by collating passenger data to provide a comprehensive view of passengers; from the moment they enter the airport; through to the bag drop, ticket presentation, security and boarding. This improves communication with the passenger, guiding individuals through the airport, giving more acGYVEXIXMQMRKWEXIZIV]WXEKIERHXEMPSVMRKSǺIVW in the airport lounge. Provision of information can manage any potential anxiety and increase customer satisfaction creating a seamless process in which passengers can move freely from one checkpoint to the next. ']MRGVIEWMRKTEWWIRKIVǼS[TIVWSREPMWEXMSR allows the passenger to quickly pass through the airport checkpoints and spend more time enjoying the leisure and retail areas of the airport, providing higher commercial opportunities for

airports in the form of higher retail spending. Ultimately, this has the potential to create a one to one relationship with the passenger, where the SǺIVMRKMWYRMUYIERHMWGSQQYRMGEXIHXLVSYKL the right channels at the right time. BUILDING WITHIN THESE FOUR WALLS The ability of technology solutions to talk to existing airport hardware will help to release the latent capacity which exists within current airport spaces. The increasing adoption of automation and personalisation will add to the speed of this process. The industry needs to address the biggest hurdle to change which is that airports and airlines still treat each other as separate entiXMIW(VIEXMRKEWIEQPIWWǼS[SJMRJSVQEXMSR between the two will smooth the passenger journey, release revenue streams and improve customer service feedback. Investment in new airport infrastructure is, at present, an unnecessary step to meet passenger demand but investment in technology to create an uninterrupted and pleasurable journey MWTEVEQSYRXMJEMVXVEZIPMWXSVIETXLIFIRIǻXW

Neil Norman, Human Recognition Systems NOVEMBER/DECEMBER 2017 | AIRPORT FOCUS | 39


DRONES: THREATS & OPPORTUNITES The police has taken over responsibility from the Civil Aviation Authority in the UK for investigating the illegal use of drones where they pose a danger to civil airspace. But as the proliferation of drones continues there are also issues around licensing and opportunities for the aviation industry to take a lead in use of UAVs in the commercial sector. Gary Mason reports



s Unmanned Air Vehicles (UAVs) - or Drones as they are more commonly known - become more widely available, they are increasingly being used in the EKVMGYPXYVIERHÇ»WLMRKMRHYWXVMIWEW[IPPEWF] utility companies, the media and package dePMZIV]FYWMRIWWIWHYIXSXLIÇ»RERGMEPFIRIÇ»XW XLI]SǺIV8LMWQIERWXLIMVVIKYPEXMSRƳERH QMWYWITSWMRKEQENSVXLVIEXXSGMZMPEZMEXMSRƳMW EHIZIPSTMRKGSRGIVR A review of the security issues posed by UAVs conducted by police in the UK has idenXMÇ»IHLMKLXLVIEXWGIREVMSW8LIWIMRGPYHIH collision or near-collision with commercial EMVGVEJXTYFPMGMX]WXYRXWERHƸEGXMZMWXƹYWI But there is also recognition that those charged with securing airports and commercial aircraft could also use UAV technology to help XLIQXSHSXLEX 8LI3EXMSREP(SYRXIV8IVVSVMWQ5SPMGMRK -IEHUYEVXIVW 3(85-6MWVIWTSRWMFPIJSVXLI safety and security of all UK airports - an area [LIVITSPMGI9&:WGSYPHFITEVXMGYPEVP]YWIJYP Many of these airports are surrounded by large XVEGXWSJSTIRKVSYRH[LMGLEVIHMǽGYPXXSKIXXS ERHRIKSXMEXI4RTETIVXLMWXIGLRSPSK]SǺIVWE QIERWXSHSXLEXUYMGOP]WEJIP]ERHGLIETP] 8LI3(85-6LEWYWIHEO]7ERKIV9&: made by Aeryon, which supplies drones to the TS[IVYXMPMX]MRHYWXV]EQSRKSXLIVW8LMWQIX the unitâ&#x20AC;&#x2122;s requirements for a small, rotary-based system that could be assembled quickly and [EWVSFYWX.XEPWSRIIHIHXSFISTIVEXIHMR any weather; day or night and provide accurate EIVMEPMQEKIV]ERHHEXE[LMGLSǽGIVWSRXLI KVSYRHGSYPHUYMGOP]EWWIWW .RXLI90TSPMGILEZIRS[XEOIRSZIVVIsponsibility for investigating the irresponsible or illegal use of unmanned aerial vehicles from the (MZMP&ZMEXMSR&YXLSVMX] (&&8LMWJSPPS[WGSRcerns that UAVs could be used by criminal or terrorist groups to compromise the security of critical national infrastructure - which includes QENSVEMVTSVXWERHFMKTYFPMGIZIRXWƳQSWXSJ [LMGLVIPMIWLIEZMP]SRKVSYRHFEWIHW]WXIQW YWWI\&WWMWXERX(LMIJ(SRWXEFPIXIZI 'EVV]PIEHWSR)VSRIWJSVXLI3EXMSREP5SPMGI (LMIJW(SYRGMP 35((-MWS[RJSVGIYWWI\ was an early adopter of the technology and LEWXEOIREREXMSREPPIEH8LIJSVGI[EWXLIÇ»VWX to use a drone operationally to patrol Gatwick Airport some years ago - a security role that LEWFIIRIǺIGXMZILIWE]WERHMWWXMPPGEVVMIH SYXXSHE]-MWVSPIMRZSPZIW[SVOMRK[MXLSXLIV agencies to formulate a national strategy on




increased risk of the criminal use of drones that is was right that the police took a leading VSPIFIGEYWIETEVXJVSQER]XLMRKIPWIXLI(&& doesnâ&#x20AC;&#x2122;t have the investigatory capacity to deal [MXLMXĆšLIEHHW Also if there was major incident involving an MPPIKEPP]ÇźS[RHVSRIGSPPMHMRK[MXLETEWWIRKIV aircraft near an airport - and there have been two near misses at Heathrow in the last two ]IEVWĆłMX[SYPHFIXLITSPMGI[LS[SYPHXEOI GLEVKISJXLIMRZIWXMKEXMSR A major concern is the need for a proper PMGIRWMRKVIKMQI8LI)J8EVIWXEVXMRKXSVIEPMWI that if you want to prosecute someone for drone misuse you need to amend regulations and increase legislative powers - similar to XLSWIXLEXGSZIVVSEHXVEÇ˝GJSVI\EQTPIMR SVHIVXSXVEGIXLIS[RIV)VSRIWGEVV]WIVMEP numbers and manufacturersâ&#x20AC;&#x2122; details but there is currently no way for the police to trace the S[RIVSVXLISTIVEXSVMJXLI]RIIHXSƸ;LEX we need is a licensing regime which allows the police to identify who owns the drone or is STIVEXMRKMXJVSQEYRMUYIMHIRXMÇťGEXMSRRYQFIV - similar to a vehicle registration number place,â&#x20AC;? WE]W&(('EVV] 9RHIV&MV3EZMKEXMSR7IKYPEXMSRWEPPGSQ-


XS[LEXI\XIRXMWXLEXFIMRKHIZIPSTIH$1EWX QSRXLXLI&MVTSVX4TIVEXSVW&WWSGMEXMSR &4& published its aviation strategy positioning paper in response to the Governmentâ&#x20AC;&#x2122;s launch of a public consultation on the direction in which EZMEXMSRMWLIEHMRK .XWE]WXLIKVIEXIWXVIGIRXHIZIPSTQIRXMR XLIYWISJXIGLRSPSK]LEWFIIRXLIWMKRMÇťcant growth of the drone market and there is an opportunity for the UK to forge itself as a GIRXVISJI\GIPPIRGIJSVHVSRIWSRXLIKPSFEP WXEKI'YXMXEHHWƸ.RSVHIVXSIQFVEGIXLIWI opportunities, the Government must also help EHHVIWWXLIGLEPPIRKIWEJIKYEVHMRKÇźMKLX safety must be the key, overriding priority and so the Governmentâ&#x20AC;&#x2122;s work will require the safe MRXIKVEXMSRSJHVSRIW[MXLQERRIHEZMEXMSR )MÇşIVIRXIPIQIRXWQYWX[SVOXSKIXLIVJSVER IÇşIGXMZIHVSRIWEJIX]QEREKIQIRXW]WXIQ such as airport safeguarding, drone registration, IPIGXVSRMGMHIRXMÇťGEXMSRIHYGEXMSRSJHVSRI YWIVWERHPMGIRWMRK8LMW[MPPFII\TIRWMZIERH [MXLXLIEZMEXMSRMRHYWXV]YRPMOIP]XSFIRIÇťX from the development of drone technology in the near term, costs should not be borne WSPIP]F]XLIGYVVIRXGSRXVMFYXSVWXSXLI(&&ĆśW WXEXYXSV]GLEVKIWĆš

DRON NES DIISRUPTION .R/YP]SJXLMW]IEVEHVSRIÇź]MRKGPSWIXS,EX[MGO&MVTSVXPIHXSXLIGPSWYVISJXLIVYR[E]ERH JSVGIHÇťZIÇźMKLXWXSFIHMZIVXIH An airport spokesman said the runway had been closed for two periods on the day of the HVSRIMRGYVWMSRSJRMRIERHÇťZIQMRYXIWEJXIVXLIHVSRI[EWWMKLXIH Easyjet said four of its ÇźMKLXW[IVIHMZIVXIH[LMPI British Airways said one aircraft was diverted to 'SYVRIQSYXL4XLIVÇźMKLXW were put into holding patXIVRWEWETVIGEYXMSR &PXLSYKLJIIXMWXLI highest altitude that drones WLSYPHÇź]XLILMKLIWXIZIV â&#x20AC;&#x153;near missâ&#x20AC;? with an aircraft was recorded as JXSZIV-IEXLVS[MR +IFVYEV] 8LIVI[IVIRIEV misses involving drones in QSVIXLERHSYFPIXLI ]IEVFIJSVI





ustainability will be a key item in every airport’s business objectives, but the control of sustainable fuel will have been seen to a large extent as beyond the airport’s remit. However the commercialisation of renewable fuels is underway in earnest and the PERHWGETIMWZIV]HMǺIVIRXRS[XLERIZIRǻZI or ten years ago. This means one eye will be on airports and how they can play a part in making the case for sustainable jet fuels stack up. Emissions targets are a tangible reminder that we’re all contributing to CO2 levels. While QSHIVRNIXEMVGVEJXEVI QSVIJYIPIǽGMIRX than their 1960s equivalents, the impacts are still high. Aviation is contributing 12% of all global transport CO2 emissions, says ATAG, with medium to long haul (>1500km) contributing  SJXLMWǻKYVI&RHWMRGIXLIVIEVIRSTVEGXMGEPEPXIVREXMZIWXSPSRKLEYPǼMKLXWSVXSXLIYWI of liquid hydrocarbon fuels, then one of the few options to reduce those impacts is to look as sustainable fuels.


FEASIBILITY IS SWITCHING TO PRACTICALITY Renewable fuel or new technologies are already being used in a number of industries, and there are plenty of initiatives to encourage both the development of sustainable technologies and stimulation in demand. When it comes to electric cars, for example, the generation of energy centrally and new storage technologies are facilitating rapid development across virtually all manufacturers. However in the aviation sector electricity is not a practical solution, and there is no clear alternative to liquid hydrocarbon fuels. Aircraft will, by necessity, rely on kerosene-type fuels for QER]]IEVWXSGSQIƳXLEXMWEFPIRHSJHMǺIVIRXL]HVSGEVFSRQSPIGYPIWWYGLEWTEVEǽRW SPIǻRWRETLXLIRIWERHEVSQEXMGWƳTVMRGMTEPP] in the range C8 to C16. While we’ve relied on crude oil as a source of these hydrocarbons, many organic matters have the potential to become jet fuel – delivering hydrocarbon molecules that, with appropri-

With the aviation industry consuming 300 million tonnes of aviation fossil fuel annually, replacing this with biofuels will be an extremely tall order. But John Pitts of eJet argues that even small progress is worth making

ate chemistry, can be synthesised into the right components. So the door is very much open for practical development of sustainable fuel. LEGISLATING FOR CHANGE Regulations play a part here. Current industry standards do not allow for fully synthetic fuels to be used as a substitute for conventional jet JYIPVIǻRIHJVSQGVYHISMPƳLS[IZIVXLI]HS allow up to 50% renewable content (depending on the manufacturing process used) 8LI(EVFSR4ǺWIXXMRKERH7IHYGXMSR Scheme for International Aviation (CORSIA) from the ICAO has certainly kick-started a shift towards considering jet fuels which contain renewables as components, and the industry LEWQEHIWTIGMǻGEPPS[ERGIWJSVVIRI[EFPIWMR MXWETTVSZEPWERHWTIGMǻGEXMSRTVSGIWW(EVFSR SǺWIXXMRKMWSJGSYVWIRSXEQSZIXS[EVHW renewables per se, but CORSIA’s approach to monitoring emission levels on international ǼMKLXW[LMGL[MPPFIQERHEXSV]JVSQ will be a highly visible incentive. More than 60

states have already adopted the scheme on a voluntary basis. Individual countries are also reacting. Airport Focus reported in September that the UK’s Renewable Transport Fuel Obligation will include sustainable aviation fuels, and how this will be good not only for meeting CO2 targets but creating jobs. Several other countries have done the same. Commitment to CORSIA is high, but let’s not forget how poorly the aviation proposals within the EU’s Emissions Trading Scheme (ETS) went down in 2012. They were deeply unpopular with Russia, India and China, and the USA legally prohibited US carriers from participating in it. Today 31 countries participate, but aviation is a global industry and the EU cannot remain isolated if things are to really change. The emphasis here is of course on countries and airlines – and not on the responsibilities of airports. But airports will be key in facilitating change. Avinor, which operates Oslo International Airport and nearly 50 others in Norway, believes 30% of aviation fuel used at their airports could be sustainable by 2030. But they, like other airports, will have to overcome the issues of availability and price. Avinor’s pro-active approach is identifying feedstocks (typically forestry waste and wood pulp residues) and then looking at a publicly funded yet commercial proposition that airlines would be prepared to buy in to. They are proposing initiatives that bring airlines together in the way that aviation fuel is funded and purchased from the aviation fuel operator at the airport. The operator is, of course, not always the airport itself. Indeed it’s a big ask for a new fuel type to make a mark on our sector. Nearly 300 million tonnes of jet fuel is consumed across the world annually. To source, process and synthesise the volume of organic feedstocks to make a dent in that is an incredibly tall order. Notwithstanding, a small dent would be a good one. SUPPLY CHAINS ARE THE KEY The supply chains are the key to making sustainable fuel adoption possible. Some suppliers I\MWXMREǼIHKPMRK[E]GYVVIRXP]ERHMXƶWGPIEV to us that renewable fuel can be manufactured in far greater volumes than they are now. There

MWWYǽGMIRXVE[[EWXIQEXIVMEPEZEMPEFPI[MXLSYX impinging on food crops and land. This includes forest waste, agricultural waste and municipal solid waste. Not only will renewable fuels need full integration into airport fuel operations, they will also need incentivising to create availability – be that through industry commitment, customer demand or price. Government incentives cannot be relied upon alone. Enough airlines have made statements that commit to sustainability that this is a given. So if interest exists, this brings us back to availability and cost. The supply chains that need to be established will not be the same as those used for traditional jet fuel until they converge just upstream of the airport. Government incentives are often eroded before they have made a real impact. There are TVIWWYVIWSRIZIV]TYFPMGTYVWIERHMXMWHMǽGYPXXSNYWXMJ]ǻRERGMEPMRGIRXMZIWJSVEJYIP[LMGL MWMRXIVREXMSREPF]HIǻRMXMSR8LIOI]MWXSPSSO at more elegant solutions where the renewable fuels process helps economically to support a host industrial process, and vice versa. These opportunities need to be explored, and this QIERWFVMRKMRKEGSYRXV]ƶWMRǼYIRGIVWEMVTSVXW and supply chains together, a process often facilitated by businesses like ours. The design and engineering aspects – from scoping to a fully functioning manufacturing plant – need to be considered, managing how investors, project proponents and constructors can achieve their goals. Then we consider how the supply chain can be optimised so that renewable fuel GSQTSRIRXWGERǻRHXLIMV[E]IǽGMIRXP]MRXS the supply of fuel to airports. We would also GSRWMHIVSǺXEOITEVXRIVRIKSXMEXMSRXSIREFPI producers to meet airlines’ requirements in terms of availability, quality and price. The airport would be central to the process.

could enable multiple airports to take the renewable fuel. .REXVYIWYWXEMREFPI[SVOǼS[[I[SYPH seek the users of byproducts, such as heat and power, of the manufacturing process. They would cluster around these sites, delivering a source of revenue and themselves contributing to regional economies. .RǻRERGMEPXIVQWXLISYXTYXWJSVEGSYRXV] can be positive. At one end there are great alternatives for waste to create usable energy, which is good for sustainability targets and the planet. At the other there is growth in industry, jobs and cost-savings that will bolster rural economies and the public purse. Airports and airlines clearly win too. To contemporise Gordon Gekko in ‘Wall Street’, green is good.

What could this look like in practice? In an ideal world the renewable jet fuel components would be manufactured in small units local to raw material sources. By small we think upwards of 150,000 tonnes per year as a lower limit, therefore not inconsiderable. Distributed sites would each feed into the established jet fuel supply chains upstream of airports. This

John Pitts, Managing Director of eJet. NOVEMBER/DECEMBER 2017 | AIRPORT FOCUS | 45




pparently, you can travel through Singapore Changi’s newly opened T4 between aircraft and pavement without speaking to a single human being. Technology allows you to self bag drop, WIPJXMGOIXXEOIW]SYVǻRKIVTVMRXWEYXSQEXMGEPP]EX immigration control, while holograms and other virtual people tell you where to go if you get lost. The future is now, or here, or something. Except it’s not. Which is more the pity. For example, holograms could be a good thing. Insider once asked a particularly shouty, abrupt airport employee if she had ever considered an alternative career in the prison WIVZMGI&LSPSKVEQ[SYPHLEZIFIIRMRǻRMXIP]TVIJerable but it will never catch on - mark my words. The following is an end of year list of other technologies that are much talked about in connection with the aviation sector but remain a pipe dream: FACIAL RECOGNITION We are not referring here to the technology used in the highly controlled e-gate environment and XLIMVXIGLRSSǺWTVMRKƳEPXLSYKLXLEXVIQEMRWJEV from perfect (Insider was recently told by a German EMVTSVXSǽGMEPXLEXXLIVIEWSR[L]XLIIKEXI[EWRSX opening was that I was holding my passport page correctly in the designated slot but a quarter of an inch to the left of where it should be). But this is not that - it is the idea that biometric readers can scan people as they pass through an airport unhindered and match their faces with acceptable error rate EGGYVEG]XSEHEXEFEWISJFSREǻHIWTVIGPIEVIH passengers. You need to factor in faces moving at speed and sometimes partly obscured by objects and other people, variable lighting, sunglasses, hats, scarves and whether there is a letter R in the month. If you think airports can do that you have seen Minority Report too many times.

DONT FORGET TO FOLLOW US @airportfocusmag

DRONES These are quite useful for dropping contraband over prison walls. But as far as airports are concerned they remain, at worst, an irritating nuisance, on the very odd occasion they have closed down a runway


for 10 minutes. An expensive Christmas present for a relative with a lot of time on their hands. Beware of the hype though, presumably generated by drone manufacturers. DRIVERLESS CARS Ignore the headlines reporting the numerous crashes involving prototypes. I’m sure it is a minor technical hitch that can be sorted out. But just imagine the crush of driverless cars at the drop SǺ^SRIXERWXIH[MPPGLEVKI]SYfXSIRXIV XLI^SRIJSVXLVIIQMRYXIWQEOMRKMXJEVGLIETIVXS TEVO]SYVSFWSPIXIHMIWIPKY^^PIVMRXLI1SRKXE] and wait for the airport bus. At Heathrow driverless ZILMGPIW[MPPLEZIXSHVSTXLIMVTEWWIRKIVWSǺEX Hounslow West who will then have to pack themselves onto a Tube or make their way to the terminal by eco-friendly push-to-go scooter. AUGMENTED/MIXED REALITY EQUIPPED STAFF ,SSKPI,PEWWJEMPIHXSXEOISǺEXEMVTSVXW)S]SYV really want to see airline crew careering around the GVS[HIHGEFMRNYWXFIJSVIXEOISǺ[IEVMRKEXLMGO diver’s mask with wires? Sure it would be great if the display told them in advance that you wanted the vegan meal, a crème de menthe on the rocks and EVIXIVVMǻIHSJǼ]MRK'YX[SYPHRƶXFIUYMGOIVNYWXXS tell someone? CAPSULES THAT HURL PASSENGERS DOWN A HIGH-SPEED PIPE FROM SAN FRANCISCO TO LOS ANGLES IN 185 SECONDS This, like Santa Claus, is really coming……..Happy holidays to all our readers.

WINTER OPS & AIRSIDE SAFETY EUROPE 2018 An Airport Focus conference


ontinuing Airport Focus’s philosophy – by experts for experts – this successful and relevant industry led event will once again bring together top level speakers and delegates from key associations, airports, airlines, regulators and suppliers from across the Global Airport sector. Bringing them, on the 27 & 28 February 2018 to the Radisson Blu Hotel on the historic Royal Mile in the capital city of Scotland – Edinburgh. 8LIǻVWXX[S;4&*IZIRXWMRERH 2015 were supported by Heathrow and Helsinki &MVTSVXWVIWTIGXMZIP];IEVIHIPMKLXIHXS announce that next year Edinburgh will be the lead airport providing a detailed look into how it runs its winter operations.

KEY INFORMATION SPONSORSHIP & delegate OPPORTUNITIES Please contact AFI Sales Manager Robert Aitken N 07766195814 m

date: 27 - 28 February 2018

venue: Radisson Blu Hotel, Edinburgh 80 High Street, The Royal Mile EH1 1TH Edinburgh United Kingdom N +44 131 557 9797

Ó The event is structured to include

conference, exhibition and Airport tour with a programme packed with wup to date MRHYWXV]WTIGMǻGGSRXIRXERHER  ideal opportunity to share knowledge, ideas and good practice.

Ó An environment designed to ensure maximum engagement and networking opportunity both during the conference and at the evening drinks reception and gala dinner.

Ó Extensively promoted via Airport Focus channels and beyond in the run up to during and following the event.

w @AirportFocusmag


WINTER OPS & AIRSIDE SAFETY EUROPE 2018 An Airport Focus conference

WOASE 2018



Airport Focus International issue 34: November/December 2017  
Airport Focus International issue 34: November/December 2017