Landwards Summer 2022
Profession Profession: Merlo CPD
Merlo offers 12 courses including accreditation with BAGMA for Consolidated Fork Truck Services (CFTS)
Merlo UK raises parts delivery and training to a higher level Service and reliability are paramount in retaining existing business and developing relationships with potential new customers. IAgrE corporate member Merlo UK has ensured that both areas are ‘fit for the future’ with a £750,000 investment at its location in Ringwood, Hampshire. The Institution was invited to a recent trade press day which provided an opportunity to see the facilities in use. By 2025, Merlo wants to be one of the three leading telehandler manufacturers in the world, explained Merlo UK’s general manager Shaun Groom. A bold statement which requires reliability and confidence in the supply chain. This is where Merlo UK has managed to reduce the effects of global instability with a HM Revenue & Customs approved bonded warehouse. National parts 30
manager Robin Cooch explained this arrangement has multiple benefits. Due to reduced levels of checks at the EU border, parts remain on the same delivery vehicle from Italy through to unloading at the company’s Ringwood base. Robin’s previous experience in the parts supply chain led Merlo UK to partner with Carousel, experts in logistics management for critical
spares. Dealers are requested to place orders from 8.00am to 5:30pm with delivery scheduled to their sites overnight to secure lockboxes. Engineers can plan their daily tasks confident that parts will be available before 8am. Customers are therefore benefitting from true next day delivery for replacement and serviceable components. By having a Customs Freight Simplified Procedure (CFSP) in place, Merlo UK
