East Orlando Chamber credibility after the first minute or two. I am going to use a cell phone manufacturer as an example to show you a technique that you can use to be persuasive: •
Make your one statement on the topic. (I believe most of our customers buy our cell phone because it is so easy to use.)
•
Make one statement to support your position. (We have designed the phone so people can maneuver from application to application with ease.)
•
Make a summary conclusion to reinforce your statement. (Customers have said they like the color, the price and the support; but for long-term satisfaction and repeat customers, it is the day-to-day ease of use that keeps us in the lead for cell phone sales.)
In one minute or less, you can make your point and then be quiet. People will respect you for your concise and to-the-point communication skills. 2.
Express empathy and really listen. Some of the biggest complaints come from the fact that we don’t really look at someone and pay attention to the person speaking. Whether it is a co-worker, a boss, a customer or your spouse, look at that person with sincere interest in what he or she has to say. People will respect someone who shows real interest and expresses empathy for their opinions.
3.
Respond to the issue and not the person. If you are going to respond to issues that you disagree with in a group, don’t target the person who voiced the opinion. Talk to the group as a whole. You don’t want the impression that you are attacking the person who voiced the original opinion.
4. Be positive. Make it so co-workers, bosses, customers, family members and friends want to be around you because of your positive aura. Yes, aura! Are you the one they want to make sure is in attendance for the meeting, the party or the gathering in the kitchen talking about what happened today with the spouse and kids? It doesn’t mean you can’t bring up issues and conflicts, but discuss them in a manner that conveys you are looking for a positive resolution. Show empathy, and then try to find positive results that may result in the future. I hope you implement some of the proven techniques that elevate people in their professional career and can also make a happy home. Whether you are in sales, management, operations, customer service, research or any department, you can be a persuasive, engaging professional communicator when interacting with all people. P
Tuesday, August 27, 2019 5:00-8:00 PM
E X PO SPON SPONSORED BY
Just $10 per ticket to attend the Best Business Expo Around! Register Today at EOCC.org or call 407-277-5951 DoubleTree by Hilton Orlando 5555 Hazelton National Dr. Orlando, FL 32812
i4Biz.com | JULY 2019 | 53
