Hyundai Translead’s Preferred Service Providers (PSP) offer exceptional service without compromise through service facilities that meet our high standards with appropriate technicians, cutting-edge tools, and genuine parts across the U.S. Our customer-centric approach provides personalized attention and professional service, managing warranty approval and ensuring fast turnarounds. Consider joining Hyundai Translead’s PSP network to deliver unmatched customer care. When joining, you will receive an introductory bundle, including banners and mats, to advertise your shop being a part of the program.
100+ HT Preferred locations to serve you
The HT Preferred Service Provider network offers broad geographic coverage and comprehensive trailer care capabilities.
Unmatched Customer Care by Hyundai Translead HT Preferred Service Provider Locations HT Preferred Service Providers + Certified
Dealer Locations
How it works
• PSP notifies HT of potential warranty claim
• HT reviews and provides further instructions
• PSP files the claim request through our website or mobile app
• Pictures, estimate, and/or invoice are submitted for review
• If parts are defective, these would be kept for vendor evaluation
• HT will issue claim number and process invoice via NET 30
Pre-requisites
• PSP candidate does not have a contract agreement with other trailer manufacturers.
• Candidate needs to provide a copy of their liability insurance, fill our the PSP application, and needs to date and sign the PSP contract
Q&A General questions
Does PSP need approval before moving forward with repairs?
Yes, please forward the information to HT for review.
Will HT provide the replacement parts to perform repairs?
Yes, if it’s a proprietary or a third-party vendor component, it will either be sourced or fabricated. Should the part be unavailable for shipping, it will be specified to source locally.
Is there a timeline to complete repairs?
Yes, we have an SRT manual in our warranty website that can be consulted at any moment.
Contract key points
• Relationship between HT and PSP is that of an independent contractor
• PSP will not be obligated to pay HT any fee or royalty for the appointment of PSP
• PSP agreement is valid for (3) years from its signing And it guarantees its labor for (3) years
• HT will market the PSP through various events on which they might use the PSP name and location
Filing warranty claims
Log in to our customer care website by going to: https://customercare.translead.com/ and
1. Typing in your User ID
2. Type in your password
3. Click on Login
Third party vendor components
As a customer courtesy, third party vendor component claims are processed as a pass through with the component manufacturer for the first year of service only.
