Hunter Water Corporation Operating Licence 2007-2012
on Hunter Water’s website on the internet for downloading free of any charges imposed by Hunter Water and also disseminated by Hunter Water free of charge
5.1.10
5.2
5.3
5.4
(a)
to Customers or Consumers, at least every two years ; and
(b)
to any other person on request.
As provided by and subject to Section 37 of the Act, Hunter Water may enter into other contracts or arrangements for the supply of Services. The terms of any such contract or arrangement are such as may be negotiated between Hunter Water and any such person.
Consumers 5.2.1
Hunter Water must fulfil its obligations under the Customer Contract relating to complaint handling and complaint resolution procedures, as if those obligations also extended to Consumers.
5.2.2
Hunter Water must fulfil its obligations under the Customer Contract relating to debt and disconnection procedures as if those obligations also extended to Consumers.
Code of practice and procedure on debt and disconnection 5.3.1
Hunter Water must have in place a code of practice and procedure on debt and disconnection (Code of Practice and Procedure on Debt and Disconnection).
5.3.2
The Code of Practice and Procedure on Debt and Disconnection must provide for: (a)
deferred payment or payment by instalment options for bills; and
(b)
the payment options referred to in (a) are to be advised in bills.
5.3.3
Hunter Water must ensure that the rights and obligations in the Code of Practice and Procedure on Debt and Disconnection are incorporated into the Customer Contract as if it were part of the Customer Contract.
5.3.4
Hunter Water must disseminate information on its Code of Practice and Procedure on Debt and Disconnection free of charge to: (a)
to Customers or Consumers, at least once each year; and
(b)
to any other person on request.
Consultative Forum 5.4.1
Hunter Water must have in place and regularly consult with a consultative forum (Consultative Forum) to enable community involvement in issues relevant to the performance of Hunter Water's obligations under the Licence.
5.4.2
The Consultative Forum may be utilised by Hunter Water, among other things, to provide it with high quality advice on the interests of Customers and Consumers of Hunter Water, on the Customer Contract and on such other key issues related to Hunter Water’s planning and operations as
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