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Strategic priorities
STRATEGIC PRIORITIES and our Internal Business Plan
The Hunter has long been known for its desirable lifestyle, with its beautiful coastline and bushland, green suburban communities, agricultural expertise and a resilient economy. Hunter Water’s vision is to be a valued partner in delivering the aspirations of our region. We have a strong desire to improve the quality of life even further. In 2019-20 we launched an Internal Business Plan to support this work. The three-year plan identifies four strategic areas of focus and describes how we will continue our transformation towards being a thought-leading, sustainable, agile, innovative, learning, community enabling organisation. Each of the four areas - Our People, Our Customers, Our Environment and Our Organisation has a detailed vision to be achieved over the life of the plan. Hunter Water has also set four aspirational goals: • to be carbon neutral by 2030 • to maintain price increases in line with inflation • to add 10 years to the timing of future source augmentation • to gain the full support of our customers and community for our decisions.
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Our Customers
Our vision: We enhance our customers’ quality of life through the high quality services we provide. We listen to our customers and their experiences and values – this learning is a golden thread that runs throughout our organisation. Progress in 2019-20 on our Customer strategic initiatives can be found on pages 15-20. Read more about our Love Water campaign and community partnerships, drought response, COVID-19 transformation, investment in key projects, engagement with partners, online experience improvements and the voice of the customer.
Our Environment
Our vision: We care for our environment and are leaders in sustainability. We embrace the wisdom of Indigenous communities. We look to protect and restore our ecosystems while providing affordable, high quality services that are supported by our community and that promote everyone’s health and wellbeing. Progress in 2019-20 on our Environment strategic initiatives can be found on pages 21-26 and includes details of our push towards carbon neutrality, water conservation, leakage reduction, recycling, long term planning and education initiatives.
Our People
Our vision: We are a diverse and inclusive team, focused on delivering a safe, high quality service to our customers. We maintain our strong reputation and community trust through our consistent performance. Safety, health and wellbeing are at the heart of our decisions and actions. We are innovative and entrepreneurial, and hungry for change. Progress in 2019-20 on our People strategic initiatives can be found on pages 27-30. Our achievements include our focus on safety and wellbeing, enhanced diversity and inclusion, transformation under COVID-19 including new ways of working, productivity gains and a new graduate program.
Our Organisation
Our vision: We enable the aspirations of our region and are at the heart of our region’s development. Becoming a more innovative and tech-savvy organisation is resulting in resilient, responsive systems which free up more time for further innovation. Our agile, change-ready approach encompasses everything we do, from long term water planning to adapting to the changing needs of our customers. Progress in 2019-20 on our Organisation strategic initiatives can be found on pages 31-35. We have worked to deliver productivity savings and become change-ready through new technology and processes. We launched our first Reconciliation Action Plan and began work to implement it, progressed our commitment to sustainability and took part in a pricing review process.
