UP CLOSE AND PERSONAL
MARK FLETCHER Director of HR, The Ritz-Carlton, Millenia Singapore
Who is Mark Fletcher and what defines him? He is someone who is driven personally to be the best in everything he does. I am a perfectionist and strive to be the best in all that I do. What would you be doing if you were not in HR? I interviewed to be an airline cabin crew member several times, but I guess I was not what they were looking for! What are the best and worst parts of your job? Well, there’s lots of interaction with the Ladies and Gentlemen. We have an open door policy and my door is always open to anyone who wants to speak to me. Describe a day in the office.
Well, there’s lots of interaction with the Ladies and Gentlemen. We have an open door policy and my door is always open to anyone who wants to speak to me.
Complete this sentence. HR is...
a team that works in partnership with the leadership team to drive the culture of an organisation.
What makes a good leader? Someone who walks the talk, is a good listener, and is also open to feedback. What is the best piece of advice you ever received? I received this from one of my leaders: “If you want to be different and stand out, you need to be brave and take risks”. I am glad I took this advice. If you could pick the brain of someone living or dead, who would it be? I truly admire the outgoing US President Barack Obama. He is a great orator and I would love to get an insight on how he prepares to deliver his speeches.
What is your favourite quote? “Two roads diverged in a wood, and I took the one less travelled by, and that has made all the difference.” Robert Frost Finally, Facebook or LinkedIn?
“I am a perfectionist and strive to be the best in all that I do”
I use both. Facebook mainly to keep in touch with friends, while I use LinkedIn for work purposes.
JANUARY-FEBRUARY 2017
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