• If you’re traveling abroad, you may not have Internet access because Data Roaming
is turned off (the default). Turn Data Roaming on or connect to a Wi-Fi network. To turn Data Roaming on, in Settings choose General > Network and tap Data Roaming. Data roaming charges may apply. Important: Data roaming charges may apply. To avoid data roaming charges, turn Data Roaming off. • Restore the iPhone software. See “Updating and Restoring iPhone Software” on
page 204.
Can’t Send Email If iPhone is unable to send email, try the following: • In Settings, choose “Mail, Contacts, Calendars” and select the account you’re trying to use. Tap Account Info, then tap SMTP under Outgoing Mail Server. Under Other SMTP Server, tap the SMTP server for your carrier, then tap to turn the server on. The Under Other SMTP settings also allow you to set up additional SMTP servers. Contact your carrier or Internet service provider for configuration information. • Set up your email account directly on iPhone instead of syncing it from iTunes.
In Settings, choose “Mail, Contacts, Calendars,” tap Add Account and enter your account information. If iPhone is unable to locate your service provider’s settings when you enter your email address, go to www.apple.com/support and search for HT1277 to get additional help in setting up your account. • Turn iPhone off, then turn it on again. Press and hold the Sleep/Wake button on top
of iPhone for a few seconds until a red slider appears, and then drag the slider. Then press and hold the Sleep/Wake button until the Apple logo appears. • Turn off Wi-Fi so iPhone is connecting to the Internet via the cellular data network.
In Settings, choose Wi-Fi and turn off Wi-Fi. For additional troubleshooting information, go to www.apple.com/support and search for TS1426. If you still can’t send email, you can call an Apple Expert (not available in all countries). Go to www.apple.com/support/expert for information. If Apple Expert is not available in your country, get a free GMail, Yahoo!, or AOL account and try forwarding your mail to that account.
Can’t Receive Email If iPhone is unable to receive email, try the following: • If you’re using one or more computers to check the same email account, that may be creating a lock-out issue. For more information, go to www.apple.com/support and search for TS2621.
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Appendix A Troubleshooting