HMHIn -Touch
June 2013
Commonwealth Garden Roots
By Ananda Johnson
In This Issue
Planetree Focus Groups..... 2 CEO’s Message.................. 3 Relay For Life.................... 3 Biggest Loser..................... 4 New Directory................... 5 New Hospital Update........ 5 AH Strategic Plan.............. 6 Father’s Day....................... 7 Calendar of Events............ 8
Mission
Howard Memorial Hospital is a family of caring professionals committed to providing the highest quality of service. In partnership with physicians and community leaders, our purpose is to improve our patients’ physical, mental and spiritual well-being, and to enhance the health of our community.
Neighbors Helping Neighbors®
The 5-acre Commonwealth Garden is part of the Howard Foundation’s Medical Campus which will include the new hospital, a medical offices building, a wellness center, an auditorium, and campus housing. In 2004, the Foundation started a Capital Campaign to raise funds to build the new hospital. During the Campaign, my husband Keith and I became involved with the Foundation as volunteer fundraisers. In 2006 I was hired by the Foundation as a parttime employee. It was an exciting time and anything was possible! One day, I was talking to a gardening friend about the idea of growing food for the hospital. I couldn’t imagine anything better for our patients, so I began recruiting volunteer garden committee members who were excited to be a part of this project. The committee was made up of organic gardeners and farmers, gardening teachers, and most of us had years of personal and professional experience running CSAs, Farmer’s Markets, and school gardens. All of this combined experience was utilized in developing the Commonwealth Garden Project. The committee strongly supports the Garden’s purpose to grow food for the Hospital as a collaborative of dedication to community, agriculture, education, and to restore the connection between our health and the food we eat. Through a substantial private donation, two grants from the Community Foundation of Mendocino County, substantial in-kind donations, financial support from the Foundation, tremendous support from the community and many smaller donations,, infrastructure work began at the Commonwealth Garden. To date the work that has been completed includes an 8 ft. deer fence the encloses the entire 5-acre site, a 20 ft. circumference gazebo, a bench and arbor that sit next to the gazebo (a tribute to the HMH Auxiliary Volunteers), drilling and development of 2 wells (one developed to utilize solar power), a 30 ft. x 96 ft. greenhouse with 13 4 ft. x 10 ft. tables, an indoor and outdoor wash station, a pump house/tool shed, a 50+ fruit and nut tree orchard, a row of table grapes along the front fence, 30 - 100 ft. garden beds, irrigation to the orchard, grapes and garden beds, PG&E power to site, and city water to the site. When Executive Chef Kyle joined the HMH family, avenues of hospital support for the Garden project began to develop in earnest. Chef Kyle admits that one of the reasons he accepted the job at HMH was because of the Commonwealth Garden Project. Last year Carolyn Brown was hired to be a liaison between the kitchen and the garden, and soon became the HMH Garden Supervisor. She began to plan the garden beds for the 2013 growing season, extending the gardening season year-round by utilizing the greenhouse. Currently there are 10 community and hospital employee volunteers. There is strong evidence that patients, staff and visitors will find their solace in the garden in many ways. The response from patients, staff, visitors and community members is astounding! Is there more to come? Yes, a lot more. Stay tuned next month for more future plans for the garden.
Planetree Focus Groups A Way to Gauge Success in Patient-Centered-Care By Diane Moratti In March of this year, we held our second round of annual focus groups with our patients, employees, leadership, auxiliary, governing board and physicians. A total of 13 focus groups were held and 105 persons were interviewed. We received our progress report from Planetree on April 22, and learned that we have more work to do! There are 54 criteria that must be met to attain Designation. We have completed 39 out of 54 for Gold Designation, so we need to complete 15 more to achieve Planetree Designation! However, we can apply for recognition in the categories of Bronze or Silver. The Planetree Steering Committee is analyzing what the best course of action is for HMH. Once we attain Bronze or Silver recognition we can still pursue our ultimate goal of Gold Designation. With the new Planetree Merit Award Program, Planetree builds on its already established Designation Program by introducing a tiered system of recognition leading up to Designation. This expanded approach creates three levels of recognition: •
Bronze Recognition for Meaningful Progress in Patient-/Resident-Centered Care
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Silver Recognition for Significant Advancement in Patient-/Resident-Centered Care
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Gold Recognition for Excellence in Patient-/Resident-Centered Care (Planetree Designation)
The three-tier approach to recognition is intended to drive quality and accelerate excellence in patient- and residentcentered care by making the path to Designation more affirming, accessible and structured. The two new levels of recognition preceding Designation (Bronze and Silver) have been developed as intermediate milestones that can further galvanize organizations to progress in their culture change journeys. They can serve as concrete targets for goal setting, tracking progress and celebrating successes. The tiers are all organized around the criteria for Planetree Designation. Each tier builds on the preceding ones and the award of each tier is based on a site satisfying an established percentage of the existing Planetree Designation criteria: Bronze Recognition for Meaningful Progress in Patient-/Resident-Centered Care • 75% of Planetree Designation Criteria must be met (including the Bronze baseline required criteria) Silver Recognition for Significant Advancement in Patient-/Resident-Centered Care • 88% of Planetree Designation Criteria must be met (including the Silver baseline required criteria) Gold Recognition for Excellence in Patient-/Resident-Centered Care (Planetree Designation) • 100% of Planetree Designation Criteria must be met Action teams have been assigned to analyze the criteria and submit action plans to the Planetree Steering Committee. If you would like to be part of this process please contact Diane Moratti at x3117 or Arpad Peter at x3070. Thank you.
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Respect for All “Act in such a way that you always treat humanity, whether in your own person or in the person of any other, never simply as a means, but always at the same time as an end.” - Immanuel Kant
Each of us has responsibilities that are key to the delivery of compassionate, patientcentered care to the many we serve. I see examples of our HMH family treating each other as equals every day.
Rick Bockmann, CEO
Respect can be defined as consideration for self and of others. It includes consideration for other people’s privacy, physical space, possessions, viewpoints, philosophies, physical ability, beliefs and personality. In order to earn and receive respect from others, we must first have respect for ourselves. We must recognize that we are worthy of respect and, in turn, share it with our co-workers and patients.
All humans have the need to be loved, and showing respect for each other is a vital catalyst for expressing our love. Respect can be found in the little acts of kindness that sometimes get forgotten. I have had patients tell me that they feel a deep sense of respect from us. Is it possible that showing respect for a patient aids in the healing process? As we continue on our Planetree journey, respect plays an integral part in our successful achievement of Gold Designation. One of Planetree’s philosophies surrounding respect is respecting the patient’s choice and patient directed care. By supporting our co-workers, patients and partners and remembering that each staff member is a care giver, we can reach our goal of providing an optimal healing environment. You can be proud to be a part of an organization where respect is a key element of success.
Service is Sacred · Patient-Centered Care · Inspire Each Other · Respect for All · Improve · Trust
American Cancer Society Relay For Life Willits Relay takes place July 27-28 at Recreation Grove Park Picture yourself walking around a track, surrounded by family and friends, encouraging each other to make another lap, as you celebrate those who have fought cancer, remember loved ones lost, and fight back against a disease that has taken too much from too many. Did you know there is a Survivor’s Lap at the beginning of the event when all cancer survivors are CELEBRATED? Anyone who has battled cancer is invited to join together and walk the opening lap of the ceremony. Last year we had 6 HMH employees walk that special lap. Let’s celebrate life again. Join the movement. Become part of the Relay For Life celebration. Together, we can help save lives from cancer and create a world with more birthdays! HMH is a proud sponsor of the American Cancer Society Relay For Life. If you would like to join the HMH Team or make a donation to the cause, please contact Kristen: x3127 or Kristen.McCallum@ah.org
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Our HMH Biggest Losers are Winning Out With names like “Weapons of Mass Reduction”, “Waist Rehab”, and the “Admin Action Heroes”, it’s no wonder that our 14 HMH Biggest Loser Teams are motivated to go the distance during this first annual 12-week weight loss and wellness challenge. With just a month of the challenge underway, our 68 awesome Biggest Loser superstars have already shed nearly 200 pounds and gained a whole lot of healthy habits! Keep in mind that in the summer months ahead, hydration is a key to staying healthy and happy while continuing to be active each day and eat a waistline-friendly diet. Rather than wasting Annie Dogali, RD precious calories on sports drinks, sweetened teas, juices or store-bought smoothies this summer, try some of the low or no-calorie hydration options below to quench your thirst and satisfy those taste buds during the warm months ahead. Stay tuned for our next “Biggest Loser Wellness from the Inside Out” class which will be held on Wednesday June 12th from 12:30 to 1:00 p.m. and from 1:00 p.m. to 1:30 p.m. in the HMH Main Conference Room. We will be sampling some summer friendly healthy beverages and grill recipes that are sure to keep you satisfied while you continue to get lean and fit in the weeks and months ahead! Cheers once again to our amazing Biggest Loser participants. Check out their progress posted on the HMH Café Wellness Wall. Wishing you Wellness!
Chiatastic Thirst Quencher 1 Quart Water 2 TB Chia Seeds Juice of ½ lemon 1 TB agave Add all ingredients to water and shake vigorously for 2 minutes. Let rest for an hour or overnight in the refrigerator.
Infused Wonder Water Add any of the following ingredient combinations to a large pitcher of water for a refreshing, flavorful, calorie free hydration option.
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One sliced lime and a handful of roughly chopped mint leaves
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One sliced lemon and a handful of sliced fresh strawberries
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Half of a sliced cucumber and a handful of roughly chopped mint leaves
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Make up your own creation with your favorite ingredients!
Exterior Studs
New HMH Under Construction
New Online Medical Staff Directory Now Available Participants of Adventist Health’s Engaged! and Base health plans can now easily find Adventist Health medical staff at our facilities. By utilizing an AH medical staff provider, participants will, in most cases, pay lower copay amounts, deductibles and co-insurance! Julie Harris Benefits Specialist
When you visit www.AHProvider.org, you’ll be able to search by provider name, specialty, facility, and more! No username or password is needed to access the directory.
Important: The providers that appear on this search tool must also be PPO participants and we’ve conveniently included information on how to search for participation based on your location. The PPO participation verification links for Blue Shield, First Choice and First Health are found at the bottom of each page. For future reference, you can easily access the directory by bookmarking the site on your Internet browser or by adding it as a shortcut to your desktop (open the link, then in the top menu go to File, then Send, then select Shortcut to Desktop—it will appear as “Find a Doctor” on your desktop). A link to access the directory is also housed on the Claims Central website. For questions and/or feedback, contact Julie at x3015 or Julie.Harris2@ah.org.
Did You Know? Facts and Updates about the Construction of Our New Hospital
June Barbara M.
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Jeannette W.
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Claudia W.
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Sue A.
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Rebekkah S.
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Cindy B.
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Nicole T.
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Leslie B.
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Leta B.
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Betty H.
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Amy F.
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Ron F.
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Nancy H.
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Luis P.
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Kathy L.
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Sequoia D.
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Larry C.
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Bob H.
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Juanita A.
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Michelle C.
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Deloan O.
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• Do you think the hospital currently looks like your high school prom? All the silver strips hanging from the ceiling are duct hangers for the HVAC duct work that cycles air throughout the hospital. • Did you know the first exterior studs were installed on May 17th? (See picture on page 4.) • Did you know that steel isn’t fireproof? All the foamy white material you see is fireproofing material, which protects the structural members in the event of fire. Questions? Contact: Shauna at Shauna.deMarquez@ah.org or x3187. Construction photos can be found on our Connect Page: https://connect.ah.org/site/hmh/frank-rhoward-memorial-hospital/new-hospital-construction, www.HowardHospital.org and Facebook: www.facebook.com/home.php#!/howardmemorialhospital.
Congratulations to Ranna S. for winning the May Parking Permit drawing. Thank you for putting our patients first.
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New Strategic Plan Helps Chart Our Future For the past year, Adventist Health has concentrated on a comprehensive strategy, designed to keep our organization competitive while transforming the health care experience for patients and our communities. The strategic plan sets various performance targets based on many factors affecting Adventist Health’s markets (including health care reform). Reaching these goals is critical to our success and achieving our mission. Patient-Centered Care Historically, Adventist Health has been a hospital-centered organization. Moving forward, we need to be better integrated, with closer alignment between our hospitals, physicians, clinics and other “business units.” The strategic plan focuses on how we will enhance the way we deliver care and details how we improve the coordination of care. Re-Investing in People and Communities Growing our operating margin remains a critical strategy that will allow us to re-invest in our people and infrastructure while giving our communities greater access to services and new technology. We aim to achieve best in class status, using training, tools and best practices to succeed. Our growth strategies will center on expanding ambulatory/post-acute services, building the acute network, growing our physician organization and even a health plan capability. At the same time, we’ll continue emphasizing key targets especially in quality, productivity, and growth. We’ll also focus on leadership and workforce development, to grow executive, physician and individual skills at all levels--all while creating a culture of ongoing innovation. How You Can Help Our targets call for greater “system-ness.” This means we need to work across traditional department and organizational boundaries to improve efficiencies and achieve business goals. Success will require hard work from each of us; we’ll all be called upon to do things we’ve never done before. Adapting and rising to the challenge will enable us to meet our mission as well as grow and thrive into the future. Together, we can build upon the successes of the past while enabling Adventist Health to be even more successful in the future. To view an animation of the strategy statement, go to http://youtu.be/INXVzbe0O8Q.
New Faces
Shelley Ware, Registered Nurse
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Dianne Knotts, Speech Therapy Assistant
Stacy Fields, Contract Coordinator
Elena Anderson, Registered Nurse
Kate Brittain, Volunteer
Father’s day, which is June 16 this year, is the one day a year that we celebrate our Dads. Several years ago I had the pleasure of meeting Paul Harvey at the Camelback Seventh Day Adventist Church in Phoenix. He visited the church often when he was in town. This month I want to share with you the “Rest of the Story” about fathers according to him.
What are Fathers Made Of? A father is a thing that is forced to endure childbirth, without an anesthetic. A father is a thing that growls when it feels good–and laughs loud when it’s scared half to death.
Dennis Long, Chaplain
A father never feels entirely worthy of worship in his child’s eyes. He never is quite the hero his daughter thinks, never quite the man his son believes him to be. This worries him, sometimes, so he works too hard to try and smooth the rough places in the road for those of his own who will follow him.
A father is a thing that gets very angry when school grades aren’t as good as he thinks they should be. He scolds his son although he knows it’s the teacher’s fault. Fathers grow old faster than other people. And while mothers can cry where it shows, fathers stand there and beam outside–and die inside. Fathers have very stout hearts, so they have to be broken sometimes or no one would know what is inside. Fathers give daughters away to other men who aren’t nearly good enough so they can have grandchildren who are smarter than anybody’s. Fathers fight dragons almost daily. They hurry away from the breakfast table, off to the arena which is sometimes called an office or a workshop… where they tackle the dragon with three heads: Weariness, Work and Monotony. Knights in shining armor. Fathers make bets with insurance companies about who will live the longest. Though they know the odds, they keep right on betting. Even as the odds get higher and higher, they keep right on betting more and more. And one day they lose. But fathers enjoy an earthly immortality and the bet is paid off to the part of him he leaves behind. I don’t know where fathers go when they die. But I have an idea that after a good rest, he won’t be happy unless there is work to do. He won’t just sit on a cloud and wait for the girl he’s loved and the children she bore. He’ll be busy there, too… repairing the stairs, oiling the gates, improving the streets, smoothing the way.
More New Faces
Monti Duran, Registration Associate
Ranna Shamiya, Interim Pharmacy Director
Helen Nguyen, UVMC Shared Pharmacist
Dale Harrison, UVMC Shared Pharmacist
Ruth Rambo-Brown, Volunteer
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HMHIn -Touch June
Calendar of Events
June 11
Service Awards & Strawberry Feed • 3:30 - 5:00 p.m. • HMH Back Lawn
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Southern Adventist University Visit • 8 a.m. - Noon • 11 Oaks Conference Room
Biggest Loser Wellness from the Inside Out • 12:30 - 1:00 p.m. • Main Hospital Conference Room
Biggest Loser Wellness from the Inside Out • 1:00 - 1:30 p.m. • Main Hospital Conference Room
Freedom from Smoking • 6:00 - 7:00 p.m. • Main Hospital Conference Room
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Relay For Life Team Meeting • 3:45 - 4:45 p.m. • Main Hospital Conference Room
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Planetree Steering Committee Meeting • 11:30 a.m. - 12:30 p.m. • Main Hospital Conference Room
Leadership Committee • 1:00 - 3:00 p.m. • 11 Oaks Conference Room
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Stress Management Class • 6:00 - 7:00 p.m. • 11 Oaks Conference Room
Freedom from Smoking • 6:00 - 7:00 p.m. • Main Hospital Conference Room
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Nurse Competency Fair • 8:00 a.m. - 4:30 p.m. • 11 Oaks Conference Room
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Planetree Integrative Therapy /Arts & Entertainment • 2:00 p.m. - 3:00 p.m. • Main Conference Room
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General Orientation Day 1 • 8:00 a.m. - 3:00 p.m. • Main Hospital Conference Room
Freedom from Smoking • 6:00 - 7:00 p.m. • Main Hospital Conference Room
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General Orientation Day 2 • 8:00 a.m. - 3:00 p.m. • Main Hospital Conference Room
Hometown Celebration • 5:00 - 9:00 p.m. • Downtown Willits
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OR Nurse Competency Fair • 8:00 a.m. - 4:30 p.m. • Surgery Department
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FREE Sports Physicals • 9:00 a.m. - Noon • 11 Oaks Conference Room
These events and more can be found on the Events Calendar on the Connect Page https://connect.ah.org/site/hmh/frank-r-howard-memorial-hospital/calendar
HMH InTouch is published for employees, physicians, board members, and volunteers. Articles for submission should be sent before the 15th of the month. We reserve the right to edit for space and content.
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Send Submissions to: Kristen McCallum x3127 Email: Kristen.McCallum@ah.org Executive Team: Rick Bockmann, CEO Brandon Parker, VP Finance Karen Scott, VP Patient Care
Editorial Team: Kristen McCallum, Editor in Chief Christine Bourke, Copy Editor DG Creative, Graphic Consultant Compliance/HIPPA Reporting: Brandon Parker FCO & FSO x3001 Diane Moratti, FPO x3117 or 888-366-3833