Harnessing the platform economy

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Harnessing the platform economy The earlier articles in this series have discussed a number of significant opportunities coming from the evolution of the Mobile Economy and from the massive growth of data consumption triggered by the progression towards the Gigabit Economy. Both discussions pointing to the same conclusion - the use of data in our everyday lives is not only growing in leaps and bounds, but we are expecting this connected fabric to be present wherever we are in the world. The opportunities generated by this are significant. As we will explore further in this article, transformation is required in everything - from the types of customer that are addressed, the service breadth that is offered, the customization and integration options available and, underneath all that, the flexibility of the platform, the processes and, yes, the people that are deployed to meet those needs.


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