Research Services: Organizational Chart

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THE RESEARCH SERVICES TEAMS

Research Services is a function of the Knowledge and Innovation Department and consists of five divisions: Contracts, Technical Services, Digital Solutions, Research Services and Competitive Intelligence. Our data teams are an information engine for the firm, providing internal and external research and data to support client work, business development, marketing and decision-making. The Research Services team works with every section, practice, industry group and team within the firm, as well as with all business services departments. Above all else, we support easy access to information. Contact us at researchservices@hklaw.com.

CONTRACTS

TECHNICAL SERVICES

The Research Services Contracts team helps to manage the tracking, calendaring, assessment, negotiation and execution of all library contracts. In partnership with Research Services senior leadership, the Contracts team acts as the steward of the firm’s library resources, working to ensure that all subscriptions are rightsized and purchased at the most favorable prices. The Contracts team works closely with firm procurement to ensure that all contract terms are in line with firm best practices.

The Technical Services team is an operations arm of Research Services. Technical Services manages the firm’s physical and electronic library resources, including all of the recordkeeping, credentialing, updating, troubleshooting and invoice processing of these resources. Technical Services also manages copyright compliance with resource and subscription terms, as well as the firm’s physical print collection and library spaces across all offices.

The Digital Solutions team is a technologyand innovation-focused branch of Research Services, managing the research team’s intranet, knowledge base, Electronic Resource Management (ERM) system, and SAML/SSO and API implementation projects. Working with other departments, the team ensures that existing research tools and technology are successfully integrated within the firm and perform as expected. Overall, Digital Solutions identifies, plans and deploys new technologybased library solutions that advance strategic organizational and firmwide goals.

RESEARCH SERVICES

COMPETITIVE INTELLIGENCE

The Research Services team supports the information needs of attorneys and business professionals, providing legal, corporate and practice-specific research. Typically thought of as the “library,” our information professionals provide guidance on research strategy, suggest appropriate resources, and facilitate alert and current awareness tracking. Research team members are partnered with practice groups to proactively support practices, industries and teams.

The Competitive Intelligence team supports the firm’s marketing and business development research needs. Competitive Intelligence provides reporting and analysis in response to specific target opportunities. This research includes analysis at the individual, company and industry levels. Additionally, Competitive Intelligence develops strategic reports leveraging internal and external data to help address challenges faced by the firm and its attorneys.

DIGITAL SOLUTIONS

THE RESEARCH SERVICES TEAMS

COURTNEY TOIAIVAO Director of Research Services

ANGELA KENNEDY Research Services Senior Operations Manager

LIDA VANORMAN Research Services Contracts Manager

ABBY WALTERS Technical Services Manager

DOROTHY FRAYSIER Technical Services Librarian

SABRINA GONZALEZ Technical Services Librarian

CLAIRE LARSON Technical Services Librarian

MARSHALL VOIZARD Senior Research Analyst

NICOLE CULLINANE Research Analyst

ERIN VASSALOTTI Digital Solutions Manager

LAURA MACAVOY Digital Solutions Librarian

ERIC BERG Senior Research Analyst

ELIZABETH HADDEN-PECK Senior Research Analyst

MORGAN WOOD Senior Research Analyst

JEFF DAVIS Senior Research Analyst

JACKIE NORTON Senior Research Analyst

KAREN WRY Research Manager

LORI VAN DORN Competitive Intelligence Manager

BRIANNE SCOTT Research Lead

REGINA LUCCA Senior Competitive Intelligence Analyst

AMY FRITZ Senior Research Analyst

KAMA SIEGEL Senior Research Analyst

KATHERINE BAER Research Analyst

THOMAS BAER Research Analyst

RACHEL MACFARLANE Senior Competitive Intelligence Analyst

DORRIAN AFFLECK Competitive Intelligence Analyst

BROCK BJORN Competitive Intelligence Analyst

SAMANTHA FURNO Competitive Intelligence Analyst

LINDA REYES Competitive Intelligence Analyst

MARGARET FENNESSEY Research Analyst

SARAH FOSTER Research Analyst

MARLA MORRIS Research Analyst

MARGARET FENNESSEY Research Analyst

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