FAQ

Staterooms

Where can I find my stateroom number?

Your stateroom number is listed in the Royal App (tap on the person icon) and on your Set Sail pass available at the bottom of the home screen . The last 3 digits of your stateroom number are also on your SeaPass Card. Onboard, use the Way Finders TVs located in each elevator lobby to map your stateroom’s exact location.

Who do I contact if I need anything?

 Stateroom Requests: please reach out to your stateroom attendant

 Shore Excursions: visit our Shore Excursions Desk on Deck 4

 Dining: please contact the venue or visit the Maitre’D outside the main dining room

 Internet connectivity: visit our VOOM Internet Service Desk on Deck 4 (boarding day) or dial 0 on your stateroom phon e

 All other Inquiries: visit our Guest Services Desk on Deck 4

Internet

How can I purchase internet?

Purchase Internet packages from your device! Simply connect to the shipboard Wi -Fi network (Wi-Fi-Guest-Jewel) and open your web browser to view available packages for your sailing

Trouble connecting? Try these steps :

1. Ensure your device is in AIRPLANE MODE

2. Turn your Wi-Fi ON and connect to “WiFi -Guest-Jewel"

3. On the pop up, click “Access Internet ," or type login.com in your web browser

For additional assistance, visit our VOOM Internet Service Desk on Deck 7 or dial 4733 on your stateroom phone.

I have a pre-paid internet package. How do I activate it?

To activate your pre-paid package, connect to the shipboard network (Wi-Fi-Guest-Jewel), open up your internet browser, and register. After tapping “Next,” you’ll see a coupon for the package you purchased displaying a cost of $0.00.

Royal Caribbean App

What can I use the Royal Caribbean App for onboard?

Make the most of your time onboard by p lanning your cruise in the Royal Caribbean App . No need to wait in line – book dining, shows, and shore excursions via the App! You can also view the Daily Planner, deck maps, your onboard account, restaurant and bar menus, and a map of

Perfect Day at CocoCay! The app is free to download and use and is available in both the Apple App Store and the Google Play Store.

How do I connect to the App?

An internet package isn’t required to use the Royal App . Simply connect to the shipboard network (Wifi-Guest-Jewel), and you’re all set!

If you haven’t already downloaded the app, type login.com to your internet browser and click on “Use our app for free” to download Please note, guests must be at least 13 years old to use the app.

How does Guest Chat work?

Guest Chat is a for-purchase feature in the Royal Caribbean App that allows you to communicate with other guests onboard. To use this feature, you must be at least 13 years of age and connected to the ship’s Wi-Fi network.

In the app, click the chat bubb le icon in the top right, create your account, and confirm that you accept the $1.99 per person, per day charge. Please note, chat must be purchased for the full length of the cruise . All guests who wish to communicate with each other will need to purchase the feature

I can’t see anything on the Royal App. What should I do?

In the event you’re unable to view any details in the app, try these steps:

 Be sure you’re connected to “Wifi-Guest-Jewel.”

 Try putting your phone in airplane mode, especially on embarkation day.

 Verify in the app settings that your Guest Account information (name, email, date of birth) matches the information you used when booking your cruise.

 If the problem persists, please visit our Digital Manager at the VOOM Internet Service Desk on Deck 4 from 1:00 PM to 5:00 PM – ONLY ON BOARDING DAY.

Onboard Expense Account

How do I setup a Royal Caribbean SeaPass or Onboard Expense Account?

If you haven’t already set up an account during Online Check -In or during boarding in the cruise terminal, you can do so in the Royal App or at the Guest Services Desk on Deck 4. Onboard Expense Accounts can be set up with a credit card, a debit card, or cash.

Important Information:

When deciding which credit/debit card to associate with your SeaPass account, please note that a temporary authorization (hold) of $99.75 will be placed on your card to verify funds. Onboard purchases over $100 will generate additional holds. While not actual charges, these holds will reduce available funds. Most holds are released within 3 to 5 business days after your cruise ends but can take up to 30 days depending on your bank. Please contact your bank or financial institution as only they can remove holds. Royal Caribbean International doesn’t control how long holds re main.

How do I pay for things onboard?

Our ships utilize a cashless system. Once your Onboard Expense Account has been set up, simply present your SeaPass Card any time you’d like to make a purchase.

Can I change my form of payment after I’ve set up my account?

The form of payment on your onboard expense account can be updated in the Royal Caribbean App or at the Guest Services Desk on Deck 4 Please note, prior holds will remain on the original card until final charges are submitted at the end of the cruise

Can I add additional guests to my Onboard Expense Account?

Yes, additional guests from your stateroom or another stateroom may be added as authorized users on your account. Please visit our Guest Services Desk to do this.

How can I track my onboard spending?

All charges can be viewed in the Royal Caribbean App. Printed receipts will be provided for each onboard purchase, and a statement will be delivered the night prior to debark (the final morning of your cruise). A final statement will be e -mailed to you within 24 hours of departing the ship on the last day of your cruise.

How do I settle my onboard charges?

If you set up your account with a credit or debit card, we’ll automatically post the final charge to your card on file. Guests on a cash acco unt will need to settle their account at Guest Services prior to disembarking the ship.

I have Onboard Credits (OBC). How can I use them?

Available onboard credit amounts can be viewed on your account beginning on Day 2 of your sailing via the Royal App. On the last day of your cruise, all onboard credits will be applied to your outstanding account balance before additional payment methods are charged. If your OBC is refundable (not a ssociated to a promotion), any remaining unused balance will be refunded to your card on file. If your OBC is promotional, the value is “use it or lose it” and any remaining amounts will be forfeited at the end of the cruise.

Can limits be placed by parents or guardians on arcade spending?

While our system automatically sets a $50 per person per day limit, this can be increased/decreased to any preferred amount. Just ask your friendly Arcade Attendant to adjust it. Please note, this is a daily limit. A cruise limit cannot be set.

Dining

How can I make specialty restaurant reservations?

Specialty Dining reservations can be made through the Royal Caribbean App. You may also dial 7000 on your stateroom phone and select the restaurant you wish to dine in or visit the restaurant and make a reservation with the Maitre’D outside.

How can I update my dinner seating?

Please visit the Maitre’D outside the Main Dining Room to make changes to your seating.

Is Room Service available?

Yes! Continental breakfast is complimentary . Both the All-Day Menu and American Breakfast will have a delivery fee of $7.95 plus an 18% gratuity for each order. To view the menu, visit the Royal App or browse on the TV in your stateroom. When you’re ready to order, dial 7000 from your stateroom phone.

Beverages

Where can I purchase a beverage package ?

Beverage packages can be purchased or upgraded at any bar on the ship. Please note, an 18% gratuity is automatically added to all beverage package purchases.

I pre-purchased a beverage package. Where can I get my soda cup?

A soda cup for your pre-purchased beverage package can be collected at any bar onboard.

I have pre-purchased a coffee card. Where I can get my card?

To pick up your coffee card, stop by Cafe Latte-tudes on Deck 5.

Shore Excursions

How do I book Shore Excursions?

Shore excursions can be booked through the Royal App on your mobile device or at Shore Excursions Desk on Deck 4 directly with our Shore Excursions Team. For more information or assistance, feel free to chat with our team at their desk during opening hours .

Please check your cruise compass for desk hours.

When will I receive my shore excursions tickets?

All shore excursion tickets will be delivered to your stateroom by your stateroom attendant the night prior to each port.

Entertainment

How do I book show reservations?

Reservations aren’t required for our shows. Just arrive before Showtime and get ready to sit back, relax, and enjoy!

Is there a charge for the shows?

No, all shows are complimentary!

Crown & Anchor Society

What are my onboard benefits?

All available offers for your Crown & Anchor tier have been loaded to your SeaPass card. To redeem, simply provide your Seapass Card, mention the coupon and the benefit s will be applied. For more information on your C rown & Anchor Society benefits, please refer to the Crown & Anchor Welcome Letter sent to your stateroom on the first day of the cruise, or come and see your Loyalty Ambassador onboard on Deck 12, (see cruise compass for operating hours)

Have questions regarding t ier changes, amenit ies, etc.?

Visit our Loyalty Ambassador Desk on Deck 12 from 2:00 PM – 5:00 PM on boarding day. Please check your cruise compass for desk hours.

Adventure Ocean

How can I register my children for Adventure Ocean?

To register your children, please visit our Adventure Ocean Club on Deck 12 Forward between 3:00 PM - 5:00 PM on boarding day.

What are the hours for the Adventure Ocean program?

Daily hours for the Adventure Ocean program will be posted outside of the club area. Hours can also be found in the Royal Caribbean App.

Gratuities

How much are gratuities?

If not already pre-paid in advance, a $16.00 USD gratuity ($18.50 USD for Suite guests) is added to each guest's onboard account daily to help recognize superior service from crew during your cruise. This gratuity is shared amongst dining & culinary services staff, stateroom attendants , and other hotel services teams working behind the scenes.

In addition to daily gratuities, an 18% gratuity is automatically added to all beverage, mini bar items, specialty dining, and spa & salon purchases.

Medical Facility

Where is the Medical Facility located, and what are the operating hours?

If you feel unwell at any point during your time with us, please contact our medical team by dialing 51 on your stateroom phone to make an appointment. The Medical Facility is located on Deck 2 and is open from 8:00 AM to 11:00 AM & 4:00 PM to 7:00 PM. If you are experiencing an emergency, dial 911 on any ship phone.

Health & Safety Protocols

Are face masks required?

Onboard face masks are optional for fully vaccinated guests and recommended for unvaccinated children while onboard. Guests under 2 years old don’t need to wear a mask. Please note, some destinations we visit may require masks. These protocols are subject to change.

Smoking Areas

While our ships are designated as non -smoking, we have certain designated areas of the shi p where it is allowed. Smoking areas are located on the outer decks (Deck 5 & 11 Port Side) and inside Casino Royale (Deck 6) while actively playing. Smoking is not permitted inside any stateroom, on any stateroom balcony, or inside any interior public spa ce.

Departure

What is the difference between Self -Assist Early Departure and Regular Departure?

SELF-ASSIST EARLY DEPARTURE

For guests who want to depart the ship early and can m anage their luggage themselves. Please note, wheelchair assistance cannot be provided for the Self-Assist program.

1. The night before departure, please keep your luggage in your stateroom Luggage tags are not required.

2. On departure day, p roceed to the gangway with your bags and SeaPass card to depart . After the immigration and custom checks, proceed to the transportation area.

Regular Departure

For guests who want to use our luggage service and don’t mind an assigned departure time.

1. The night before departure, please place luggage tags on all your bags and leave them outside of your stateroom door by the time noted on your As You Depart flyer. Medications, flight tickets, passport/proof of citizenship, and any valuables should be kept with you. A video overview of the disembarkation process will be shown on your stateroom television.

2. On departure morning, enjoy breakfast or relax in your designated departure lounge until your number is called.

3. Proceed to the gangway with your SeaPass card to depart and then head to the baggage claim area corresponding with your luggage tag number. After the immigration and custom checks, proceed to the transportation area.

What time do I have to depart a Royal Caribbean cruise ship?

The earliest time guests may depart is 6:4 5 AM and the latest time is 9:00 AM. All guests must leave the ship before the guests joining the next cruise can board. An As You Depart flyer with the exact details will be provided on the last day . For guests who have purchased air, hotel , and cruise tour packages through Royal Caribbean, transfers will be provided.

If you have made your own air and hotel arrangements, you will be responsible for ensuring you debark the ship on time to meet your transportation to the airport and/or hotel.

Jewel Of The Ssas

Relax At Sea

Today is a day at sea and we hope you had a good night's sleep, because with everything you can do onboard, you're going to need it.

Trending Today

Port & Shopping Talk

Learn all about the tax & duty Free shopping in our ports of call, collect your free port maPS and VIP cards.

10:00 am, Coral Theater, Deck 5.

Champagne Art Auction

You haven't Iived until you've experienced a live art auction. Join us for champagne, a free gift, and 90 minutes of fun you'll never forget.

11:30 am, Safari Club, Deck 6.

Battle of the Sexes Gameshow tt8*1

Men or women - want to know who's better? Join your Cruise Director Aysy in Safari Club and find out. Warning: lt could get riotously funny.

10:15 pm, Safari Club, Deck 6.

Helpful Tips For Today

SeaPass Card Cash Limit

The credit Iimit for cash SeaPass cards is $300. Once thls Iimit is reached, the account will be deactivated. To reactivate, a cash deposit is needed or simply link a credit card. Visit Guest Services to learn more

Play Smart. Swim Smart. StaY Safe.

Make a splash at the pool - but keep safety top of mlnd, too. Although lifeguards are on duty, adult supervision is still required for children ages 12 and under at all times on the pool deck.

Set Up Your Departure Details

Provide your departure information through the Royal Caribbean App by February Bth at 11:00 am for a quick and easy departure day.

DAy 2 X,€dnesdav, FebruarY 8,2023

Forecast: Sunny

Sunrise: 6:56 am

Winds: E lO mph

Temperature: 23'C / 73"F

Sunset: 6:11 pm

Dress Code: Dress to lmPress

Your Health Is Our Priority

We're all in this together. Here are some things to keep in mind for the health and safety of everyone onboard.

Wash Up and Watch Out!

To best prevent illnesses, wash your hands with soap and warm water after bathroom breaks and before eating. Feeling ill? Norovirus symptoms include upset stomach, vomiting and diarrhea. Should you experience any of these symptoms, contact our Medical Staff by dialing 51.

Keeping Each Other Safe

Please maintain physical distancing between your travel group and others. And wash your hands often and thoroughly.

GOOD TO KNOW Hold That Thought

Reserving deck chairs is not allowed. Any unattended items will be collected and held at the towel stand.

Smoking

All Royal Caribbean ships are non-smoking (including e-cigarettes) except for designated areas in the Casino and the open deck. Please be sure to properly dispose of cigarettes, cigars, and pipe tobacco.

Transfer Tickets

Destination Talk

Get a head start on planning your day ashore with insider tips on the port, exclusive information about tours and any essentials you'll need to bring with you.

9:15 am, Coral Theater, Deck 5.

Who's in the Hot Seat?

Play with your SeaPass card on our slot machines from 11.00 pm to Midnight for a chance to win freeplay up to $150. Winner every 15 minutes.

11:00 pm - midnight, Casino Royale, Deck 6.

Guests with flights after 12:30 pm on departure morning, can purchase transfer tickets to Orlando International Airport (MCO) at Guest Services, located at the Centrum, Deck 4, February lOth at noon.

Let's Get Digital

Download the Royal Caribbean app on your phone and conveniently access your Daily Planner to plan your days onboard and make dining and shore excursion reservations.

Get a Free Bon Voyage Bracelet

Claim your free bracelet and fill it with travel-themed Bon Voyage charms. Buy 5 charms for $10; or get a free Sun Charm with the purchase of 8. Visit daily to collect our special Charm of the Day. 1:00 pm, Royal Shops, Deck 5.

Art Deals of the Day

Missed today's art auction? Stop by the art gallery to take advantage of all the amazing deals from the art auction. 6:00 pm, Art Gallery, Deck 5.

A Feast of Flavor

We're showing off favorites from some of our specialty restaurants across the fleet during one exclusive four-course meal you won't want to miss. Spoiler alert: it ends with a fried cheesecake. And it's all paired with a refreshing cocktail. Visit any specialty restaurant to book Taste of Royal, space is limited.

Detox Seaweed Massage

Do you suffer from poor circulation, low energy, fluid retention or arthritis? There's nothing like a detoxifying seaweed mask and body massage to treat what ails you!

Vitality Spa, Deck 11.

Formal Night Portraits

Tonight is the nightl Everyone is dressing up and getting their glam on, and you should too. Have our Photo Team capture photos of you rocking your formal attire. Look for our photographers around the ship tonight.

Surf + Stream at sea

Enjoy the fastest internet at sea - even on a sea day! Surf + Stream your favorite movies, TV shows and music as well as video chat. Connect to "WiFi-Guest-Jewel" and go to login.com to get started.

In The Spotlight

Your Cruise Director Aysy proudly presents Production Showtime: Mario & Daniel's Tango Buenos Aires

Starring direct from Argentina: Majo & Fernando.

Featuring Luciano Steffanoli & Daniel Espinoza, the Royal Caribbean Singers & Dancers & the Tango Buenos Aires Orchestra. From slow, sultry rhythms to fast-paced, feet-pounding beats, the romance and excitement of the tango has captivated audiences throughout the ages. Tango Buenos Aires takes you through the history of this passionate art form. From the athletic'Apache" to the "Elegant Tango," and even the heart- racing, foot- stomping Gauchos!

7:15 pm & 9:15 pm, Coral Theatre, Decks 5 & 6.

Uitctrcn must be accont)dnrctl bv a pdrcnl ar gudrdidr'. P.ledse relrdin-lran using your ce,llphone and or two-wav radios durinq alI Derlanndn(e5. D0ors wtl l)e open a5 m]nutes pnar]o sllalvtttne ta illow tine to (ledn lhe venue for oLtt gdesls. 4ss/st/r,e l/slentnq Systen dvatldDle ai ouetl Jerv/ces, Deck 4.

Daytime Adventures

The Great Search for the Nations: Sign-ups

The Jewel of the Seas is home to over 800 Crew Members, stretching out over 60 different Nationalities. Take some time this Cruise getting to know the incredible Men & Women who make your Vacation one you'll treasure forever. On your marks, get set....... GO!

'10:00 am, Centrum, Deck 4

Men's lnternational Belly Flop Competition

Oh, the prestige. The glamour. Come and make a splash with your Cruise Director Aysy for this unique competition.

1:00 pm, Pool Deck, Deck 11

World's Sexiest Man Competition

Watch the men onboard strut their stuff at this competition, where each man will get a chance to show off and wow the crowd with their dancing. The judging panel will select a winner who will have bragging rights for the rest of the cruise for being the World's Sexiest Man!

3:00 pm, Pool Deck, Deck 11

Evening Thrills

lf You Know lt Dance lt! Game Show

No wallflowers allowed in this Game Show! Be the first to show off your dance knowledge to win points and get the crowd going.

6:30 pm, Centrum, Deck 4

Rock-A-Rokie with Kronos ('18*)

This is your chance to party like a rock star! Perform live with a rock band and live out your fantasies in front of a roaring crowd. Feel free to sign a few autographs after your performance. Adult participants only.

9:00 pm, Centrum, Deck 4.

Book Your Next Cruise This Sailing

Book your next cruise onboard to receive up to $600 off or onboard credit + $100 per person deposit on select fares. This offer is combinable with most other promotions and will be reserved through your travel agent.

NextCruise, Deck 5.

Battle of the Sexes Game Show (18+)

Get ready for a night full of laughter when you take on the other sex in the Battle of the Sexes Game Show! Step into the ring and battle for GIory. Let's find out once and for all who is bettel Men or Women!

10:15 pm, Safari Club, Deck 6.

Windiammer Theme Night ITALIAN

Chef's Table ($)

Chops Grille ($)

Giovanni's Table ($) lzumi ($)

Reservations suggested and walk - ins are welcome. For reservations, please visit our Specialty Restaurants or dial the extention numbers.

Caf6 Latte-tudes, Centrum ($)

Freestyle Machine Hours

Solarium Cafe

Windiammer Coffee Station 11 (Thirst 0uenchers)

Windiammer Speciality Coffee ($) 11

Casino Bar ($)

Lobby Bar ($)

Pit Stop ($)

Pool Bar ($)

Schooner Bar ($)

Safari Bar ($) sky Bar ($)

Solarium Bar ($)

Vintaqes ($)

Vortex ($)

($) Fee Applies. .- Weather Permitting

D!NING TIPS

Reservations are recommended for all dining venues. Please visit the app, stop by dining venues or dial 54 for reservations. Dress codes may apply.

Please bring your SeaPass card to all activities. Certain age, height, weights and clothing requirements may apply. Please check activity signage for more information. Fot the well-being of everyone onboard, some members ot our security team will be wearing body cameras as part of their uniform.

Drink of the Day($)

Sit back and relax with Sangria today's drink of the day for only $ll. Be sure to check back everyday to idd a new favorite to.your,tist; rl8% gratirlty.will,be,6.d,$ed.',onr., you check upon purchase.

wednesday, February 8,2023

Day 2

Entertainment Today with your Cruise Director Aysy Channel l

Morning Sudoku Puzzle Challenge, Schooner Bar

Morning Trivia, Schooner Bar

Zumba Dance Class, Pool Deck

Introduction to Pickleball for Beginners, Sports Court

The Great Search for the Nati0ns; Sign-up, Centrum

Cornhole Tournament, Pool Deck

Open Rock Climbing Wall Session, Rock Wall

Cinema Movie: Top Gun: Maverick (PGl3, 2hr 10mins),

Cinema (Port Side in front of Pii Stop BaO

14agic Showcase with Your Cruise Directors Staff, Centrum

Killer Pool Tournament, Safari Club

Name That Tune: West End to Broadway, Schooner Bar

Family Science, Adventure Ocean

Latin Dance Basics, Centrum

Men's lnternational Belly Flop Competition, Pool Deck

Cinema lt4ovie: Top Gun: l'4averick (PGl3, 2hr l0mins),

Cinema (Port Side in froni of Pit Stop BaO

Portuguese Language Class, Schooner Bar

Tri-Bond Trivia, Schooner Bar

World's Sexiest Man Competition, Pool Deck

Cash Prize Royal Bingo: Cards on Sale, Safari Club

0pen Rock Climbinq Wall Session, Rockwall

Who in the World am l? Challenge Schooner Bar

Cash Prize Royal Bingo: Games Begin, Safari Club

Cinema Movie: Top Gun: Maverick (PGl3, 2hr l0mins),

Teens Basketbail (Ages 1217), Sports Court

Cinema (Port Side in front of Pit Stop BaO

Evening Trivia, Schooner Bar

Teens Speed CIimb (Aqes 12-17), Rock Wall

Visual Trivia: Harry Potter, Safari Club lf You Know lt Dance ltl Game Show, Centrum

Cinema Movie: Top Gun: Maverick (PGl3, 2hr l0mins),

Cinema (Port Side in front of Pit Stop Bar)

Production Showtime: Tango Buenos Aires, Coral Theatre

Rock the Room Game Show, Centrum

Rock-a-Rokie Karaoke with Kronos, Centrum

Teens Hush Party (Ages 1217)

Production Showtime: Tango Buenos Aires, Coral Theatre

Cinema l"lovie: Top Gun: Maverick (PGl3,2hr lOmins),

Cinema (Port Side in front of Pit Stop Bar)

Battle of the Sexes Game Show (lB+), Safari Club

Dancing Under the Stars with Splash Duo, Pool Deck

Dancing Under the Stars with DJ Josh Fede, Pool Deck

Caribbean Beats with Splash Duo-, Pool Deck

Caribbean Beats with Splash Duo, Pool Deck

Solo Guitar with Seva, Centrum

Caribbean Beats with Splash Duo, Pool Deck

Spa

Discover Kallati Fine Jewelrv & Get a Tanzanite Gemstone.

Solo Piano with James, Centrum

Jazz Standards with James and Wojeciech, Centrum

-

Latin Music with Soneros Trio., Safari Club

Party Music with Kronos, Centrum

Piano and Voca Entertainment with Juan iade the "Hitman"-, Schooner Bar

Party Music with Kronos*. Centrum

Dancing Under the Stars with Splash Duo, Pool Deck

Latin Music with Soneros Trio, Safari Club lf you are expeliencing any of the symptoms below, do not leave your stateroom and call the Medical Center immediatelyit extension Dial 5l to make an appointment.

Fever or chills

Cough

Loss.of tasfe or smell .,Sore throdt .'.r l.' -Sh6rtnessofbreath ..i...Congestiqnoiiuni:ry.-nose Fatigue: Muscle or body aches

Chill Out Zone with Pre-recorded Easy Listening Music, Night Club After Party with DJ Josh Fede (18+) Vortex Vartex