operate globally, manage locally, serve personally
OUR CORE VALUES SAFETY FIRST First and foremost, we provide a safe environment for our customers and team members. TEAMWORK Every team member contributes to our success. INTEGRITY Our principles require professional and corporate integrity at all times. INNOVATION We encourage innovation to enhance our competitive advantage. SERVICE EXCELLENCE All customers, clients and team members deserve the finest we can deliver.
Letter from the President Dear Friend, For centuries, seafarers used the North Star to guide them. By sighting Polaris – a bright reference constantly pointing the way to true north – sailors could reliably navigate to their destination. When I started Hornblower Marine Services (HMS) in 1994, now HMS Global Maritime, I had a vision of building a world-class company, superior in our market segments. To get there, I knew we’d need our own North Star – a set of constant, guiding principles that would enable us to chart a steady course forward. Our guiding principles have always been dedication to our customers through outstanding service from a knowledgeable, enthusiastic team, top-of-mind safety awareness and a focus on environmental and social responsibility. I’m proud to say that through an unwavering commitment to these guiding principles, we’ve built a world-class company charting success for clients on a global scale, and we’re still building. I invite you to get to know us better. Make HMS Global Maritime the North Star that helps guide you where you want to go. All the best,
John W. Waggoner President & CEO HMS Global Maritime
Our Company HMS Global Maritime (HMSGM) is a family of international transport, travel, hospitality and support companies that serve government, private industry and direct consumers. Whether your goal is to expand or optimize existing operations, or start a new venture, HMS Global Maritime can provide the precise level of support you require — from project consulting to turn key management. Founded and managed by maritime professionals with decades of combined experience, HMS Global Maritime has evolved into one of the industry’s premiere passenger vessel and marine management firms, known and respected for safe vessel operations, excellent customer service, financial profitability of clients’ ventures and uncompromising business ethics based on personal relationships. Through our four divisions, the extensive experience and skills of our leadership team, in-depth regulatory knowledge, high-technology resources and sophisticated management programs, HMS Global Maritime can help ensure client success with any venture, at any level.
A Brief History of HMS Global Maritime
First contract: a riverboat casino HMS began its first contract in Caruthersville, Missouri in 1995 operating a riverboat casino.
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The WestPac Express HMS became the operating manager of the WestPac Express, a United States Marine transportation operati based in Okinawa, Japan.
2004
1999
HMS begins ferry operations HMS signed its first conventional ferry contract with Port of Jacksonville in Jacksonville, Florida. The St. Johns River Ferry is still being operated by HMS Global Maritime today.
2003
New Horizons of Opportunity The Hawaii Superferry project, an inter-island ferry service for passengers and vehicles between islands in Hawaii, began operations.
Establishing a home HMS located the company’s headquarters in New Albany, Indiana. 1997
1995
1994
HMS Global Maritime is founded Formerly a part of “Hornblower Cruises and Events,” “Hornblower Marine Services” (HMS) was born and eventually became “HMS Global Maritime.”
Recent Awards
2012 Ranked #2851 — America’s 5000 Fastest-Growing Private Companies 2013 Ranked #7 — Inc. Hire Power Awards Top Indiana Companies Ranked #23 — Top 100 Indiana Companies Ranked #34 — Top 100 Logistics and Transportation Companies Ranked #1187 — America’s 5000 Fastest-Growing Private Companies 2014 Ranked #3212 — America’s 5000 Fastest-Growing Private Companies
HMS Global Maritime was one of three finalists last year (2014) in the Large Company category in our Business of the Year celebration. Companies are selected as finalists who have not just had a great year, but had a major impact on their industry, their customers, and their community. HMS Global Maritime is one of those companies.”
2012 Ranked #12 — Fast 50 Awards Top 3 — Business Leaders of the Year 2013 Ranked #21 — Fast 50 Awards Top 3 — Business of the Year Awards 2014
Gary Tyler Publisher Louisville Business First
2009
2010
HMS hosts Barack Obama HMS became the first civilian marine organization to transport the Commander in Chief, President Barack Obama, aboard the Mobile Bay Ferry while visiting the area during the oil spill crisis in the Gulf.
Governors Island Ferry Ferry service began to Governors Island in October 2012, to facilitate and assist in its redevelopment. Governors Island is located in New York City, NY.
2012
HMS becomes HMS Global Maritime To better define and brand the global growth of HMS, it was renamed HMS Global Maritime on July 4, 2010.
Haiti Operation United Response In January 2010, HMS was asked and honored to give assistance after an earthquake devastated Haiti on January 12, 2010. On behalf of the United States government, HMS crews deployed the High-Speed Vessel, Huakai, to assist in Operation Unified Response.
Maiden voyage of American Queen With all renovations complete, American Queen Steamboat Company began operations by launching the flagship vessel on April 13, 2012 to cruise the Mississippi River.
2014
Ranked #5 — Fast 50 Awards Top 3 — Business of the Year Awards
Seaward Services Acquisition In December 2009, HMS became a $50 million company after purchasing Seaward Services, based in Fort Lauderdale, FL. The thriving company added a host of military contracts and operating locations to HMS.
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Gary Tyler, Publisher for Louisville Business First is pictured presenting an award to John Waggoner, President and CEO of HMS Global Maritime, at the Louisville Business First Fast 50 Awards on October 16, 2014. Photo by: Louisville Business First
Christening of the American Empress A second overnight cruise vessel was christened on April 5, 2014 in Portland, OR.
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Ferries Division
President & COO: Greg Dronkert Clients have included: Dept. of Transportation State and local governments Vessels: 18+ Headquarters: Bainbridge Island, WA Contract locations have included: New York City, NY Steilacoom, WA Gee’s Bend, AL Mobile Bay, AL Jacksonville, FL Corpus Christi, TX Oklahoma City, OK Moline, IL Philadelphia, PA
HMS Ferries Inc., provides marine transportation and vessel management services to public and private clients, both domestically and internationally. Originally the core product of HMS Global Maritime, HMS Ferries now represents the ferries division of HMS Global Maritime. HMS Ferries currently operates multiple ferry locations throughout the United States and employs over 150 people. Vessel size, capacity, trip distance and usage varies for each site, but has allowed the company to grow and diversify its skill set and experience. HMS Ferries measures its success first and foremost by the outstanding safety record that continues to be at the core of each operation. Safety is expected of any maritime operation and is the top priority for all of our contracts. Additionally, the experience among our crew, managers and executives allows us to offer sound and precise engineered solutions to any maritime operation obstacle. All of the management and executives within HMS Ferries began their maritime careers as crew and have gained experience throughout all vessel operations. This knowledge is invaluable and recognized as a strength for our company. Beyond safe and technical solutions, HMS Ferries also offers outstanding service and hospitality to each passenger, client, crew and leadership. This mentality has been rooted in our employees from the beginning and continues to remain an important part of the service that is delivered each day.
Oklahoma River Cruises Explorer, Pioneer, Discovery Oklahoma City, Oklahoma The primary purpose of Oklahoma River Cruises is to provide regularly scheduled ferry service to the public along a seven-mile stretch of the Oklahoma River, which is supported by two dams with locks. Oklahoma City is transforming its landscape, modernizing its infrastructure and enjoying vivid new business development. The Oklahoma River is regarded as a core component to the city’s continued growth and expectations for OK River Cruises are high. Central Oklahoma Transportation and Parking Authority (COTPA) knows, with HMS Ferries by their side, they are prepared to reach their highest goals.
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HMS Ferries partners with the client to assure that customer service is consistently professional, safe and reliable.” Terry Klinger Director of Special Services Corpus Christi Regional Transportation Authority Governors Island Ferry Lt. Samuel S. Coursen, Swivel, Sundance New York City, New York
Our Mission HMS Ferries’ mission is to consistently provide safe, reliable and efficient transportation services that are second to none.
The Trust for Governors Island is a non-profit corporation controlled and funded by the City of New York. The Trust is working with an array of stakeholders to facilitate the redevelopment of Governors Island and to enhance the island’s role as a vital and integral part of New York City and the region. Ferry service to Governors Island provides passenger and vehicle access for administrators and staff of The Trust for Governors Island and National Park Service (NPS) as well as companies and contractors working on the maintenance and redevelopment of the island. During the summer months, passenger-only service is provided on the weekends to the public. As Governors Island continues to emerge as a public access destination, ferry service will be expanded.
St. Johns River Ferry Jean Ribault Jacksonville, Florida The St. Johns River Ferry Service is the link that connects the north and south bound continuation of Florida State Road A1A (SR A1A) along the picturesque Northeast Florida Coastal Highway. The crossing is approximately 9/10 of a mile long and takes approximately six minutes to cross, a quarter of the time it would take to drive the alternate route on land. The City of Jacksonville hired HMS Global Maritime to handle all facets of the operation in 1997 including, but not limited to all vessel, personnel and maintenance needs including heavy maintenance activity such as vessel dry-docking.
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Government Services Division
President & COO: Bill Annand Clients have included: U.S. Department of Defense Government agencies Teaming partners NOAA EPA Vessels: 60 Headquarters: New Albany, IN Contract locations have included: Norfolk, VA Newport, RI Philadelphia, PA Dania Beach, FL Panama City, FL Naha, Okinawa, Japan Website: www.seawardservices.com
Top Right: Seaward Services provides support to a wide range of operation sizes. Some locations assist in training and manning small craft that perform RHIB operation and maintenance for fleet units, water survival training and diver training, as seen in this photo. Right: The Sea Fighter (FSF-1) is employed by the Office of Naval research as a testbed for technologies related to the U.S. Navy’s littoral combat ship effort, as well as direct testing for the hull design. Once trials are completed, the U.S. Navy has the option of outfitting the vessel for operational deployment.
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Seaward Services, Inc. represents the government services division of HMS Global Maritime, specializing in the operation, maintenance and repair of government and privately-owned High-Speed Craft, Range Craft, Experimental Craft, Training Craft, Research Vessels, Cable-Laying Vessels and Unmanned Surface and Sub-Surface Vessels. We also operate and maintain U.S. Navy Ranges and Port Facilities. In addition to the operation of the above fleet, Seaward Services provides engineering support and maintenance to the fleet and small craft and also, expertise in testing and evaluation of prototype and Experimental Craft. Seaward Services is ISO-9001 certified by the American Bureau of Shipping (ABS) and is led by seasoned maritime executives and management with many years of individual and aggregate experience under U.S. Coast Guard, Class and IMO regimes. We facilitate the activation and deployment of vessels; new ship construction and delivery; managing shipyard availabilities and dry-dockings; commercial maritime operations; and U.S. Navy operations and planning. Members of the Seaward Services corporate team have overseen industry and military operations including manning, operations and maintenance under government contracts, through past military experience and private industry ventures. Our key corporate members illustrate a nucleus of technical expertise.
Services & Experience Port Operations Seaward Services provides the crew, maintenance management, maintenance mechanics, logistics support and contract management. Where required, the company also provides degreed engineers in the following disciplines: Marine, Mechanical, Electrical, Electronic, Acoustical and Ocean. Seaward Services operates fully-equipped maintenance shops at all of its contracted work sites. Experimental Craft Technology demonstrators are prototype craft that have been built to demonstrate the latest in hull configuration, propulsion systems and communications, and navigation.
Seaward Services also has a proven track record of Port and Harbor Operational Support. We can offer cost-efficient services with a skilled, experienced, professional and technical team. Seaward Services has successfully endeavored to grow from a small business into a large business through dedication and hard work, and by applying cost-saving initiatives, advanced technological processes and innovative solutions. No matter the type or level of service needed, our skilled team delivers on promises through a proven master planning process focused on clear communication, smooth implementation and optimal outcomes.
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Seaward Services’ broad range of experience and service offerings are a testament to our depth of experience and versatility. Everyone on the Seaward Services’ team is service-oriented and believes our support to the U.S. Military and other governmental agencies as a privilege and an honor.” Bill Annand President and COO Seaward Services
Range Craft Range Craft perform duties associated with the test and evaluation of new weapons and sensor systems on instrumented test ranges on the east and west coasts of the United States. Training Craft Training Craft support mission-related training of active duty military personnel, including water survival training, RHIB operation and maintenance for fleet units, and diver training. Research Vessels Research Vessels are employed for the purposes of supporting the EPA in reef and coastline protection and for testing and evaluating military-related sensors and other devices in open ocean areas of the United States and closely surrounding countries. High-Speed Vessels Seaward Services has extensive experience operating, maintaining and overhauling both small and large HighSpeed Vessels (from 11 meter RHIBS to 113 meter, 44,000 horsepower military transport vessels). Unmanned Surface and Sub-Surface Vessels Unmanned Surface and Sub-Surface Vessels are vessels that are either remotely controlled or operate with some degree of autonomy to perform missions where use of manned craft would be undesirable because of the risk to personnel or cost. Cable-Laying Vessels Cable-Laying Vessels are used to lay underwater cables for telecommunications, electric power transmission or other purposes.
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Consulting Division
President: John Sainsbury Clients have included: Internal divisions of HMSGM Passenger vessel operators Shipyards Transit authorities Headquarters: Seattle, WA
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At HMS Consulting, we leverage the extensive experience and talented resources of HMS Global Maritime to provide a comprehensive suite of maritime consulting services to our clients. Client success is achieved through the efficient application of these strategic and tactical advantages, applied through proven project management disciplines.” John Sainsbury President HMS Consulting & Technical 10
As the consulting division of HMS Global Maritime, HMS Consulting & Technical provides our clients with a unique tier of key services beyond vessel operations. We are also HMS Global Maritime’s internal Project Management Office, providing project management tools and oversight to critical projects throughout the organization. We combine the extensive experience of the HMS Global Maritime team with project management principles to develop solutions which are tailored to the specific needs of our clients. HMS Consulting focuses on three key areas of services to best fulfill client needs: Maritime Business Development, Technical Services, and Safety and Risk Management. Because of the extensive expertise and flexibility of our team, HMS Consulting is not limited in our range of services. This competitive advantage allows us to serve an expansive breadth of maritime industry sectors with any scale of operation. Consistent with HMS Global Maritime’s core values, HMS Con-
Services & Experience Maritime Business Development HMS Consulting can provide a variety of services related to business development within the maritime industry. These services include new business development as well as optimization of existing operations. • Business plans • Feasibility studies • Strategic planning • Product development • Operational optimization • Market analysis and demand projections • Financial modeling
Technical Services HMS Consulting provides technical services to support and enhance existing operations, to design and implement engineering management solutions and to manage capital improvement projects or new construction. • Marine engineering • Failure analysis • Asset procurement/vetting • Construction management • Overhaul planning and management • Engineering management systems
sulting achieves service excellence for our clients by fully understanding their needs and maintaining consistent and transparent communication throughout the life of a project. A high level of personal interaction with our clients is a priority. HMS Consulting maintains strong relations with cli-
Safety and Risk Management HMS Consulting appreciates the critical importance of safety and risk management in the maritime environment. We can assist clients with not only understanding and meeting the regulatory requirements, but also exceeding them to provide the most benefit. • ISM Code / Safety Management Systems • ISPS / MTSA • Risk Assessments • STCW Compliance • HSC Code • Environmental Management Programs • Guidance on Development of a Safety Culture
ents and with many subcontractors. We have spent 20 years building an extensive network of subcontracting professionals with whom we enjoy a relationship of trust and respect. This allows us to partner with businesses within and outside of the maritime industry to fulfill all needs that may arise throughout the lifecycle of a project.
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Overnight Cruise Division
President & COO: Ted Sykes Vessels: American Queen American Empress Headquarters: Memphis, TN Cruise locations: Columbia River (AE) Snake River (AE) Mississippi River (AQ) Ohio River (AQ) Tennessee River (AQ) Website: www.aqsc.com
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The mighty rivers of the United States of America once served as the great highways of early exploration and inspired dreams of discovery. Today, American Queen Steamboat Company速 re-creates the same sense of wonder, excitement and inspiration with all the convenience and comfort of modern luxury aboard two of the largest and most elegant riverboats in the world, the American Queen速 and the American Empress速. Traveling in the wake of legends, guests are transported to an era of leisurely and romantic travel. At American Queen Steamboat Company, we are both proud and honored to share the dream of American river cruising and as such, we maintain a commitment to excellence that far exceeds expectations. The welcoming appearance of each of our vessels is richly complemented by a culture of gracious service, elegant d辿cor, rousing entertainment and rewarding enrichment experiences. All of this is accentuated with precruise deluxe hotel stays, remarkable shore excursions included in every port of call and a wealth of complimentary onboard amenities. Spring of 2014 marked the expansion of our elegant and intimate style of travel to the Columbia and Snake Rivers in the Pacific Northwest. The soaring mountains, dramatic landscapes, abundant wildlife and frontier spirit of the fascinating Northwest
are the perfect complements to the cultural history, quiet towns and genteel character of our voyages on the Mississippi, Ohio, Tennessee and Cumberland Rivers. Just as the American Queen embodies the heartland and legacy of Mark Twain, the American Empress was exclusively designed to celebrate the rich tradition of exploration in the Northwest. Nature’s beauty and the historical tapestry that blankets this land have been in the making for countless generations. Regardless of which riverboat captures our guests’ imagination and regardless of which region wins their heart, a vacation aboard the American Queen or the American Empress is one unlike any other. Each voyage offers unique perspectives on America’s history, culture and landscape that cannot be found anywhere else: up-close, in-depth and unforgettable. As our guests step aboard, they delight in the luxurious modern amenities, gracious service and endless authentic experiences that are synonymous with American Queen Steamboat Company river cruising.
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You will experience the essence of all that is good about America from the heartland to the western mountains in the towns and cities that line the great rivers of our nation.” Ted Sykes President and COO American Queen Steamboat Company
Awards & Recognition Conde Nast 2014 Reader’s Choice Award The World’s Best Cruise Lines Reader’s Choice Awards 2014 Top River Cruise Lines Finalist Cruise International Awards 2014 Best Luxury River Cruise Line Best River Cruise Line Cruise Report Editor’s Choice Best Mississippi River Cruise Best Added Value: Hop-On Hop-Off Shore Excursions NTA & Courier Magazine Distinguished Dozen 2015 Silver Sightseeing Cruise Company 2014 Bronze Big Ship or River Cruising Company Seatrade Insider Cruise Awards Finalist: Most Innovative Shore Excursion for Angola Prison Tour in St. Francisville, LA TravelAge West Wave Awards 2013 Editor’s Pick Best Onboard Dining Trip Advisor Certificate of Excellence 2012 & 2013 Certificate of Excellence Award Winner Ocean & Cruise News 2012, 2013 & 2014 Winner of Best Cruise Value, Specialty Cruises 2012, 2013 & 2014 Winner of Best Short Excursions
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Our Goal & Core Values At HMS Global Maritime, we have one overarching goal: To set the marine industry standard for ethics, professionalism and performance, and it is our belief that the only way to accomplish this is to establish an environment that ensures our employees look forward to coming to work each day. We accomplish this by honoring our core values of: Safety First Teamwork Integrity Innovation Service Excellence These values are supported by a daily Code of Conduct that embraces respect and dignity for crew members, clients and passengers; the practice of enthusiastic friendliness; and a dedicated work ethic. Each crew member is responsible for ensuring that all of our guests have a pleasant on-the-water experience.
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HMS Global Maritime brings a level of expectation which makes us stand out worldwide. Being a part of that, being a contributor to that, makes me proud to work here.” Joe Kula Port Captain Mobile Bay Ferry HMS Ferries, Inc.
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When you look at working with any company, no matter the relationship, you assess their core values. It does not take long to learn what HMS Global Maritime values most, its people. Their most valuable assets are not the ships or hardware but the individuals who have put teamwork and integrity into the fabric of the organization. The University of Louisville Full-Time MBA program partners with HMS Global Maritime for meaningful working internships to build the skills that will enrich and enhance the knowledge of the students and provides exposure to business principles and best practices. But at HMS Global Maritime, they receive more than just a great learning experience, they learn the core values that will build the character of the individual student for a life-time.” T. Vernon Foster Executive Director: MBA Programs; Career Management; & PR University of Louisville College of Business
115 E. Market Street | New Albany, IN 47150 | 812.941.9990 www.hmsgm.com