O N T H E F R O N T C OV E R HAIR Mikayla Pupich MAKEUP Paige Murdoch
C O N TA C T
HITO Heads to Fashion Week
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Industry Awards
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Meet Liana
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HITO Photo Challenge
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Meet Rachel Elmiger
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A Tribute to Karin
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2757: All But Qualified
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HITO VUE
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Grow the Right Staff
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New Beauty Qualifications
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Internal Marketing
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How to Build Your Salon Team
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Legislative Changes: A Review
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Introducing Kay Nelson
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Debra Hawkins
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The HITO Board
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HITO Graduates Celebrate Success
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NZ's Tradespeople Have Got it Made
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Dempsey Alipia
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Battle of the Beards
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BarberCraft 54
NATIONAL OFFICE PO Box 11 764 Wellington 6142 Phone (04) 499 1180
NORTHERN Phone (09) 579 4844 Mobile (027) 470 0169
AUCKLAND Phone (09) 579 4844 Mobile (027) 443 2401
MIDLAND Phone (09) 579 4844 Mobile (027) 480 6550
MID-CENTRAL Phone (04) 499 5150 Mobile (027) 470 0170
CENTRAL Phone (04) 499 5150 Mobile (027) 445 5758
NORTHERN SOUTH Phone (03) 338 5376 Mobile (027) 483 2405
SOUTHERN SOUTH Phone (03) 338 5376 Mobile (027) 470 0171
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HAIR Mikayla Pupich MAKEUP Paige Murdoch
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hitO heads to Nz FashioN week FOR THE SECOND YEAR RUNNING, HITO HEADED TO NEW ZEALAND FASHION WEEK.
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Mikayla Pupich and mentor Mana Dave at the HITO seminar
New Zealand Fashion Week is a major event in the hair and beauty industry calendar. Hundreds of apprentices and qualified stylists spend the week backstage, creating fantastic looks for the runway. For HITO, NZ Fashion Week was the perfect chance to help more young people kick-start a career in fashion and see the many opportunities available in a career in hair or beauty.
The HITO Hot New Talent Competition gave one hairdresser and one makeup artist the chance to get backstage at NZ Fashion Week. The lucky winners worked on shows, learned from incredible mentors, led a seminar, and took part in their own high fashion photo shoot. The winners this year were Mikayla Pupich (hairdresser) and Paige Murdoch (makeup). Hairdressing superstar Mana Dave (Redken Platform Artist, former NZ Hairdresser of the Year, and owner of Blaze) mentored Mikayla, while Samala Robinson, makeup guru, head of Samala Robinson Academy, and owner of Samala Cosmetics mentored Paige. Paige and Mikayla started their week at the New Generation shows on Tuesday and Wednesday. Paige also worked on the BlackEyePeach and Xplain show on Tuesday. They finished their week with the Graduate Show on Thursday, with Mikayla also working on hair for Carena West. Thursday also saw the winners host a seminar and work on a photoshoot. The seminar gave young people and secondary school students in the Auckland area the chance to hear more about a career in hair and beauty and soak up the Fashion Week atmosphere. The attendees also had the chance to ask any burning questions about hair and beauty, hear about all the opportunities available to HITO trainees, and even get up on stage to meet the competition winners and their mentors.
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The photoshoot followed the seminar. Working in conjunction with models, photographers, and stylists, Mikayla and Paige created the hair and makeup for a series of high fashion images. The shoot gave our winners the chance to see what an editorial shoot is like and create some work for their portfolios. NZ Fashion Week ended on Thursday, but the week didn’t stop for HITO. NZ Fashion Week is followed by NZ Fashion Weekend, a chance for the public to experience, try, and buy the latest fashion and beauty trends. HITO ran a dry styling bar in the NZ Fashion Weekend Beauty Hub. Former and current HITO apprentices, including HITO Apprentice of the Year winners, staffed the bar. The style bar team worked tirelessly over two days, creating fantastic hair and chatting to their clients about the benefits of apprenticeship. It was the perfect opportunity to help our award winners and apprentices grow, and show the fashion community what's so great about getting qualified in hair and beauty. Working at NZ Fashion Week is just one of the many opportunities available to hair and beauty professionals. We had a fantastic time at NZ Fashion Week this year, and we can’t wait to see more HITO apprentices and qualified people go on to fashion careers.
Mikayla Pupich on her way to the NZFW photoshoot
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Paige Murdoch at the HITO seminar
Behind the scenes at the NZFW photoshoot
Behind the scenes at the NZFW photoshoot
Paige Murdoch and mentor Samala Robinson at the HITO seminar
The HITO seminar
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The HITO seminar
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InDustrY AwaRds 10
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Hosts Jennifer Morgan and Mana Dave
Hair and beauty celebrated success in November, with over 300 hairdressers, barbers, and beauty therapists attending the 2016 Industry Awards.
Each year HITO, Kitomba Salon Software, and the New Zealand Association of Registered Hairdressers (NZARH) come together to hold the awards event and celebrate excellence in business and training in the New Zealand hair and beauty industries. Speaking for the first time as HITO CEO, Kay Nelson said “I'm very excited to be part of such a vibrant and creative area of the New Zealand economy. As an industry, you’ve achieved so much success already, and I look forward to celebrating and working with you to achieve even more. It’s clear to see that a commitment to training and to business excellence leads to growth and success in hair and beauty.” Tom Murphy, CEO of Kitomba added “The Kitomba NZARH Business Awards, now in their eleventh year, celebrate the idea that our industry has many great businesses, that we can inspire each other to excel and improve, and that recognising and celebrating business excellence and success is good for us all.” Dunedin hairdressing apprentice Liana King-Biddulph was the big HITO winner on the night, topping off an incredible year for the stylist. Liana won the HITO Apprentice of the Year Award, a prestigious award that acknowledges the
best apprentice barber, beauty therapist, or hairdresser in New Zealand. Liana also won the NZARH Next Generation Hairstylist of the Year and the gold medal at the WorldSkills hairdressing competition earlier in the year. "I've always wanted to be a hairdresser, and I'm so honoured to be up here tonight," Liana says. "I've attended a hairdressing school and been an apprentice, and I can say doing an apprenticeship is the best decision I've ever made. There are so many opportunities in the salon. Thank you to my mentors and employers Kylie Hayes and Nelson Morrison. I look forward to where my career will take me next and to continue sharing my passion and skills with others." Christchurch salon True Grit was the other big winner on the night, taking home the Kitomba NZARH Salon of the Year along with a slew of other awards. After six years of displacement following the 2010 and 2011 Christchurch earthquakes, it’s incredible to see the strength and
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Bianca Karam-Whalley Rachel Tong and Jasmine McBeth Memorial Scholarship runners-up Kiri Holmes and Tamihana Ormsby with Denise and Murray McBeth
Kaye Nelson speaks, accompanied by Lynnette Karam-Whalley, NZARH President and Tom Murphy, Kitomba CEO
Jennifer Morgan
Guests at the Industry Awards
Liana King-Biddulph 12
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Tall Poppies band
Rachel Tong and Liana King-Biddulph
True Grit Hair Spa
Nellie Rogers
Rachel Tong with Denise and Murray McBeth
Varsity Dance Crew
Megan Perfect
determination of this team. They’ve rebuilt and come back even stronger, experiencing amazing success in competitions both here and in Australia, and now at the 2016 Business Awards.
Murray for your generosity. It is a humbling experience to represent HITO and the McBeth family as the scholarship recipient. With this scholarship I can transform myself and the industry, and continue to help others change and grow”.
Jacqui commented “We’re so honoured to be New Zealand Salon of the Year and winners of three Business Awards. It was totally unexpected because the calibre of the other entrants was so high. We’re extremely proud of our amazing True Grit team. Without them we wouldn’t be where we are today, and we’re so happy to have shared this success with them last night”.
"The New Zealand Association of Registered Hairdressers (NZARH) also celebrated success, announcing the winners of the Patrick Cameron Challenge, NZARH Hairstylist of the Year, and NZARH Editorial Stylist of the Year. The winners were:
Invercargill’s Rachel Tong also celebrated success on Sunday night, taking home the prestigious Jasmine McBeth Memorial Scholarship.
• NZARH Hairstylist of the Year - Next Generation: Liana King-Biddulph, Moha
The Jasmine McBeth Memorial Scholarship goes to a hairdressing apprentice who shows passion, dedication, and commitment in their hairdressing career. The scholarship is named for hairdressing apprentice Jasmine McBeth, who completed her hairdressing apprenticeship despite struggling with cancer. When Jasmine passed away, her parents Denise and Murray McBeth donated money Jasmine had saved to buy a hairdressing salon towards the scholarship. Receiving this scholarship was a particularly special moment for Rachel, who has been a finalist for the award every year since 2014. “I can’t believe I’m finally standing on this stage,” Rachel said. “Receiving this scholarship means so much to me as a stylist and on a personal level. Thank you so much to Denise and
• Patrick Cameron Challenge: Megan Perfect, Pure Hair
• NZARH Hairstylist of the year - Senior: Bianca Karam-Whalley, Team 7 • NZARH Editorial Stylist of the Year: Nellie Rogers, Hair by Ebony Thank you so much to: • Our hosts: Mana Dave and Jennifer Morgan • Our sponsors: A Sharper Blade, Comfortel, Dateline, Frog Coaching, Goldwell, House of Camille, L’Oreal, NSI Nails, Schwarzkopf, Shock Consult, and Wella • Our judges: Wendy Maxwell of L’Oreal, Seumus Cooney of Wella, Paul Wacker of Frog Coaching, Kate and Tiffany of Protege Hairdressing, Lyndsay Loveridge, and Janine Simons.
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Alicia Andrews
Sonya Stott
Regional Apprentice of the Year winners
Colors Hair Company
Rachel Tong
Salina Murphy
Liana King Biddulph
Giorgia Bastin-Lindsay
Stephanie Campbell
Ruth Irwin
Elana McCarrison
Ashlee van Wijk
H I TO T R A I N I N G AWA R D S HITO Apprentice of the Year • Winner: Liana King-Biddulph, Moha
• Otago and South Canterbury: Liana King-Biddulph, Moha Hairdressing, Dunedin
• Runner-up: Elana McCarrison, Lifestyle Hair Studio
HITO Trainer of the Year
HITO Regional Apprentice of the Year • Northland: Alicia Andrews, Biba, Auckland
HITO Tutor of the Year
• Auckland: Stephanie Campbell, Jan Waite Hairdressing, Auckland
• Winner: Salina Murphy, The Hairdressing College, Palmerston North
• Waikato and Bay of Plenty: Sonya Stott, Colors Hair Company, Hamilton
HITO Training Salon of the Year
• Manawatu & Hawke’s Bay: Giorgia Bastin-Lindsay, VIE Hairdressing, New Plymouth • Wellington and Wairarapa: Elana McCarrison, Lifestyle Hair Studio, Kapiti • North Canterbury and Nelson-Marlborough: Ashlee van Wijk, True Grit, Christchurch
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• Winner: Ruth Irwin, Oscar & Co, Auckland
• Winner: Colors Hair Company, Hamilton Jasmine McBeth Memorial Scholarship • Recipient: Rachel Tong, Fred & Gingers Hair & Beauty Salon, Invercargill
Mane Salon
Jacqui Victor, True Grit
Zaibatsu Hair Art
Hair to Stare at
Ross and Co Hair Design
Hairnow on Apollo
Dave Rogers
K I TO M B A N Z A R H B U S I N E S S AWA R D S Kitomba NZARH New Zealand Salon of the Year
Wella Sustainable Salon of the Year
• Winner: True Grit, Christchurch
• Winner: Mane Salon, Wellington
Grand Salon of the Year
Frog Coaching Fastest Growing Salon
• Winner: True Grit, Christchurch
• Winner: Ross and Co Hair Design, Hamilton
Boutique Salon of the Year
Best Salon Design
• Winner: Hairnow on Apollo, Auckland
• Winner: True Grit, Christchurch
Business Stylist of the Year
Best New Entrant
• Winner: Dave Rogers, Morph Hair, Hamilton
• Winner: Hair to Stare at, Tauranga
L’Oréal Employer of Choice • Winner: Zaibatsu Hair Art, Dunedin Excellence in Marketing • Winner: True Grit, Christchurch
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meet
Liana
Meet Liana King-Biddulph, HITO Apprentice of the Year, NZARH Hairstylist of the Year – Next Generation, and WorldSkills gold medalist.
“For as long as I can remember I’ve had an unshakable passion for hairdressing,” Liana says. “I adore people, being creative, and making others feel wonderful. There wasn’t ever one moment where I fell into a career in hairdressing – it was always inside of me”. As soon as she could, Liana volunteered her time in local salons. She left her hometown of Queenstown at 17, moving to Dunedin to attend local hairdressing school Harrington Vaughan. “I started my training at a school, but I wanted to work fulltime so badly,” Liana says. “Every Friday I was in a salon doing work experience, and I was constantly visiting salons with my CV, applying for any apprenticeships I could find”. Liana is currently an apprentice at Moha in Dunedin. “I spent a whole day handing out my CV, and Moha was the last salon I visited,” Liana says. “Kylie and Nelson [owners of Moha] weren’t even looking for an apprentice, but I was fortunate enough to be able to change their minds”. “I love being in the salon,” Liana says. “I get to build my clientele and grow relationships over time, and I’m working towards my dreams every day”. Liana worked hard to get her apprenticeship, and she works hard in the salon and the community. “Hairdressing is a demanding career, both physically and mentally,” Liana says. “If you love being busy and being around people, it’s the perfect job. There are many opportunities to be creative and meet inspiring people across the world”. Her hard work has paid off this year, with Liana winning the gold medal at WorldSkills, NZARH Hairstylist of the Year – Next Generation, and, of course, HITO Apprentice of the Year. “I’m nearly ready to finish my qualification, so this was the last year I could apply for Apprentice of the Year,” Liana says. “I wanted the title incredibly badly, and I’m so honoured to represent HITO. I feel like all my hard work has been recognised”. As Apprentice of the Year, Liana wants to seize any opportunities she can to promote apprenticeships. She plans to keep working to grow her career, entering more competitions and taking on any new opportunities she can. “Getting involved however you can is really important,” Liana says. “It helped me win Apprentice of the Year and improve my skills too”. One of Liana’s other successes this year was winning NZARH Hairstylist of the Year – Next Generation. The Next Generation winner is picked from junior competition entrants in the
NZARH (New Zealand Association of Registered Hairdressers) competitions. “I had to enter three categories of the NZARH competitions in my area. I won the local Otago title based on my scores, and then the judges looked at my competition work and picked the national winner,” Liana says. “I love the NZARH competitions because it’s a display of pure hairdressing skill right before your eyes.” “Practice and confidence are key to winning competitions,” Liana says. “Competing live can be anxiety-inducing – it was for me – but getting out there and competition will help reduce that anxiety and build your confidence. Keep entering and competing”. As the winner, Liana receives free flights to anywhere in the world. If she’s invited to compete at WorldSkills International in Abu Dhabi, she’ll use the flights to get there. If not, she’s got plans to head to an international Fashion Week and work with the Redken team. On top of those two wins, Liana also took home the gold medal at WorldSkills Nationals earlier this year. WorldSkills is an international competition where young tradespeople compete and share their skills. “I never thought I would win this one,” Liana says. “I’ve been training for WorldSkills since 2014, and it’s improved my ability to think on my feet and create outside the box”. The highlights don’t end there. Liana also worked at NZ Fashion Week and the NZ Video Music Awards, and on a local production of the musical Grease. She also assisted her boss Kylie Hayes on a photoshoot for Sydney Hair Expo and at a three-day education event for Redken. The next step for Liana is (hopefully) competing at the international WorldSkills competition in Abu Dhabi, where she’ll show off her skills in front of hairdressers from across the globe. She also hopes to make it onto the Redken Artistic Team. “My ultimate career goal is to be an International Platform Artist,” Liana says. “I would love to travel the world, sharing my passion and knowledge”. “I’ve met so many amazing hairstylists and had so many incredible experiences,” Liana says. “I’m truly blessed to have achieved so much in four years, and I can’t wait to see what lies ahead.”
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Isaac Rodley
Jackson Roach
hito photo challenge Barbering, beauty, and hairdressing trainees from across New Zealand showed off their skills in November with the HITO Photo Challenge.
Any barber, beauty therapist, nail technician, or hairdresser currently working towards a qualification could enter the competition. There were three categories and three awards up for grabs in each category. The awards were: • Facebook Choice – the image with the most ‘likes’ on Facebook • Awards Choice – the image with the most votes from guests at the Industry Awards • Judges Choice – the image with the most points from our industry judges
BARBERING Entrants into the barbering category had to put a modern twist on a classic barbering cut. They were judged on precision, fade, creativity, finish, and styling. Only in its second year, the barbering photo challenge had an impressive 20 entries – ten times as many as in 2015.
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Facebook Choice winner Jackson Roach said: “It’s an honour to win as there were some amazing haircuts I was up against. Winning made me realise I do have a spot in the hair industry, and it’s exciting to think about what’s to come. Thank you to my family and my church for their support and encouragement”. The winners were: • Facebook Choice: Jackson Roach • Awards Choice: Isaac Rodley • Judges Choice: Armani Rex-Hipa Judges Choice winner Armani Rex-Hipa said: “I enjoyed representing my school and sharing my passion for barbering. I was grateful and humbled to win. Thank you to HITO for giving me the chance to compete and my tutors at Cut Above for supporting me to enter”.
Armani Rex-Hipa
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Kayla Jolly 20
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Kayla Wilkins
Georgia Redshaw
Melissa McNamara
HAIRDRESSING
The winners were:
Hairdressing entrants received a black and white photo of a hairstyle and a mannequin head. Their job was to cut the mannequin to match the photo, and then add a creative twist with colour and styling.
• Facebook Choice: Missy McNamara and Georgia Redshaw
Awards Choice winner Kayla Wilkins said: “I was so stoked to win and proud of myself for achieving this in the first year of my apprenticeship. The best thing about the competition was getting creative with the colour, and seeing how everyone took the same cut and added their own colour twist”.
• Awards Choice: Kayla Wilkins • Judges Choice: Kayla Jolly Judges Choice winner Kayla Jolly said “I was over the moon when I won – I couldn’t believe it. I was so excited – I told everyone I could right away. Getting this experience and figuring out how to overcome any challenges was amazing. Thank you so much to my tutors at NMIT for support, and thank you to A Sharper Blade for the scissor kit”.
Alexandra Parkinson
NAILS
The winners were:
HITO was excited to see this category grow this year. Like the hairdressing entrants, nails entrants received a black and white photo of a nail design. They had to copy the design and then add colour and style.
• Facebook Choice: Rachel Elmiger
Awards Choice winner Alexandra Parkinson said “A nail technician never stops learning, so this competition was a chance for me to test my abilities and learn more. It was a real challenge to create a look that would stand out on camera, especially as photo editing wasn’t allowed. I was thrilled to be chosen as the Awards Choice winner. Thank you to everyone who voted, and to HITO and Comfortel (the sponsor). Bravo to everyone who entered and congratulations to Rachel”.
“Winning these competitions is another great success for my salon,” said Facebook and Judges Choice winner Rachel Elmiger. “We’ve had a great year so far, and won a lot of awards, including Best Service and Trade Team in Taupo.”
• Awards Choice: Alexandra Parkinson • Judges Choice: Rachel Elmiger
Congratulations to the winners and thank you to everyone that entered. Thank you to our sponsors A Sharper Blade, Comfortel, House of Camille, and NSI Nails for providing some fantastic prizes for the winners.
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Rachel Elmiger 22
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meet raChel Elmiger Beauty therapy apprentice Rachel Elmiger recently won two categories in the HITO Nails Photo Challenge. We caught up with Rachel to chat about photographic work, beauty therapy apprenticeships, and where she’s headed next. “I’ve loved nails and beauty since I was little,” Rachel says. “I volunteered in a beauty salon whenever I could in the school holidays, and then started my nails qualification as soon as I left school.” Rachel gained a nails qualification through CND and spent the first part of her career working in nails and makeup. Later she took up a job in a salon, and it was there that she heard about beauty therapy apprenticeships. “I was working in the salon, and we were getting busier and busier,” Rachel says. “I’d already been asked to offer some extra services like eyebrows and spray tanning to support our beauty therapist. It made sense for me to get qualified as a beauty therapist too. It just fell into place, and now I can’t imagine doing anything else”. As an apprentice, Rachel can continue her work in the salon while she trains, which means no loss of job and no student loan. The apprenticeship helps her perfect the skills she already has, and she can grow her clientele as she learns new skills. “I get to train and work in the industry I love,” Rachel says. “I find it a lot easier to learn hands-on as well.” Apprentices start from scratch, beginning with customer service and other non-technical skills. They then work their way up to more advanced services, learning in the workplace and growing their clientele and skills as they go. However, it’s also perfect for anyone with some beauty or nails skills who wants to up-skill and gain further qualifications. “Being a beauty therapist is rewarding,” Rachel says. “I get help customers feel good and reach their goals. It’s fantastic seeing them get the results they want”. As a beauty therapy apprentice, Rachel was eligible
to enter the HITO Nails Photo Challenge. This wasn’t Rachel’s first experience with competition work. “We do a lot of photographic work at Crème Brulee [where Rachel works],” Rachel says. “My boss Patrece pushes us to try new things and stretch ourselves with photographic work. It gives me the chance to use a lot of my different skill sets, including nails and makeup.” For the Nails Photo Challenge, Rachel had to copy a nail design from a black and white photograph. “I created a few images which just contained the nails, but I wasn’t happy with the work,” Rachel says. “I wanted to try something different by creating a whole image with nails included. By the final look, I’d tried several different photographs and looks, and used several different models”. Rachel selected darker colours that she knows are popular now. “I wanted to do something grungy because I thought it would stand out. I tried a few looks with pretty pink colours, but they didn’t look as good or as eye-catching”. Rachel won both the Facebook People’s Choice category, selected by ‘likes’ on the HITO Facebook page and the HITO Judges Choice, selected by an industry judge. “Winning these competitions is another great success for our salon,” says Rachel. “We’ve had a great year so far, and won a lot of awards, including Best Service and Trade Team in Taupo.” “I’m at a great place in my career right now, and I love where I am,” Rachel says. “I’m going to finish my qualification, and then I’ll keep up-skilling to make sure I’m the best I can be.”
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a triBute tO Karin We remember dedicated hairdressing apprentice Karin Freitas. Karin Freitas was a dedicated and passionate hairdressing apprentice. After choosing a career in hairdressing later in life, she dedicated herself to gaining her qualification, despite suffering from cancer. We asked Karin’s employer and her off-job training tutor to share their memories of Karin.
in August 2015, a week after telling me “I should be at off-job training. I’m so gutted I’m not there”.
ADELE WILKINS, OWNER OF ARTICO HAIR AND BEAUTY
She dreamed of offering barbering services to Mack Fleetwood. Her husband had the opportunity to meet Mack at the Fleetwood Mac concert in November 2015, and he told Mack all about Karin. Mack asked to keep Karin’s photo – she would have been thrilled!
I met Karin at Tai Poutini Polytechnic. Karin stood out – she was well-presented, listened closely, and asked plenty of questions. She had a real presence. Karin started an apprenticeship in hairdressing but had to leave for personal reasons. While she was on break, I did her mother’s hair and she mentioned Karin was still interested in hairdressing. I met with Karin to see if I could offer her a job and learned that she and her husband were trying to have a baby through IVF. I offered her the job regardless and said we’d celebrate if she had the baby and she could keep working with me if it didn’t work out. Sadly, the IVF was unsuccessful. Karin had experience as an air hostess and in management, so her customer care was impeccable. She loved systems and was always looking for ways to make the salon more efficient. She was always up-todate and well prepared. She was always a bubbly part of the team. After attending a few courses, Karin discovered a passion for barbering. She would walk into barbershops and ask if she could watch and ask questions. She’d absorb everything, make friends with all the barbers and come back fired up to try out everything she saw. Karin had suffered from cancer in the past, but she was in remission. The cancer came back in February 2015. Her one aim was to complete her apprenticeship so she’d come into work between treatments and do theory at home to keep up. Sadly, Karin passed away
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I admired her approach to life. She never let any of her battles with health and disappointments make her bitter. She taught us so much and I only wish we could have spent more time with her.
MELISSA STEMP, OFF-JOB TRAINING TUTOR AT PREMIER HAIRDRESSING ACADEMY I tutored Karin during her time at off-job training at Premier Hairdressing Academy. Karin was motivated, hard-working, conscientious and courteous. She was determined to succeed. Karin always wanted to improve her skills. She would constantly practice, repeating a task over and over again until she had mastered it and felt confident in performing the task. She also helped others to learn and offered support when another trainee needed it. Karin loved working with clients in the salon. She often talked about how excited and nervous she felt when she was allowed to start bringing in models and practicing on clients. I admired Karin for starting a new career later in life. She was determined to be the best stylist she could be. She wasn’t afraid to start a new career and was excited to pursue a dream she’d had since she was young. So, when I heard that Karin wouldn’t be able to complete after losing her courageous battle with cancer, I knew we had lost an amazing up-and-coming hairdresser.
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2757: alL but qualified? Lyndsay Loveridge shares her advice on preparing for finals. 2757 is the last assessment hairdressing apprentices sit before they gain their qualification, and it’s a huge commitment for any apprentice. Below are some tips on preparing for and sitting your 2757 assessment. If you’re ready to sit your 2757, chances are you fall into one of two groups: The ‘can-not’s’. These are the procrastinators. You know if you’re one of these people: you keep finding excuses for why you’re not ready to sit your finals or why you’re too busy. The ‘can-do’s’. These are the people who want to sit their final assessments as soon as possible. Gaining their qualification and the title of Professional Stylist is paramount. If you’re a ‘can-not’, consider that sitting your final assessment: • Shows your commitment to run the race and make that finish line. • Shows that you prepared, practised and want to wear the tile of ‘qualified stylist’. • Shows you have the necessary tenacity to train to win and (if you have to re-sit) that you have what it takes to get back on that horse and do it again. • Shows you value this qualification and that you’ve earned the right to call yourself qualified – your passport to the future. The good news is: even if you’re a procrastinator, or lacking in self-belief, you can do it. A good place to start is by following these steps: • Be honest with yourself. Own your present thinking and procrastination. Figure out why you’re feeling the way you do about your final assessment. • Find a mentor. Every qualified hairdresser had to sit their final assessment, and they all made it through. Find someone who can support you while you prepare and help you get motivated. Be honest with them about what you’re struggling with.
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APPRENTICE
• Make a list of the reasons getting qualified is important to you. Use those reasons to set yourself some goals and make a plan with your mentor to achieve them. Do you need more practise? Well, that’s easily fixed – set aside a bit of time each day to work on your skills. Is it about standards? Work with your qualified trainer and read through your guidelines book. There is a solution to every problem. There are six things every successful candidate has in common. Which areas are you already strong in, and which areas do you need to work on? • Focus • Discipline • Determination • Time management • Fashion work to industry standards • Having a skill set for each of the three elements of 2757 Each of us is a work in progress. It is ongoing education that gives us the necessary skills and tools to achieve and to grow.
A TOOL TO GET YOU STARTED Here is a check list for you to personally complete. It covers all the areas we’ve discussed so far. It’s a fantastic tool to shake that ‘doubting Thomas’ off your shoulder. You may even surprise yourself with how many areas you’re already skilled in. So what are you waiting for? Start preparing for your finals today, and make that last step towards being a fully qualified stylist.
APPRENTICE
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1. 2. 3. 4. 5.
1. 2. 3. 4. 5.
FOCUS
Fashion Scissor Cut
List your reasons for wanting success/to qualify
List goals to match your reasons
Aspects of success either ✔ or ✗ (Where you currently sit)
Individual skills important to successful completion of Elements 1 & 2
Share why you are feeling this way?
Name a suitable mentor
Be honest – write a comment on your present thinking
Tick one only Procrastinator/ A can not Or A can do
Fashion Razor Cut
DISCIPLINE
Fashion Setting Skills
DETERMINATION
Fashion Blow-waving Skills
TIME MANAGEMENT
HAVING ALL THREE SKILL SETS: Element 1 Fashion Perm Service Element 2 Multi Colour Element 3 Complex Long Hair
Any comments as to what you need:
DOING FASHION WORK TO INDUSTRY STANDARD
hiTo
Vue
HITO VUE is an online learning app, designed to help our trainees succeed. “VUE is the most valuable way to ensure trainers across NZ train consistently and to the standard.”
VUE is packed full of videos, quizzes, and more. We’ve got hairdressing and advanced cutting videos up now, and we’ll have content available for barbering and beauty soon. Both trainees and their trainers can access VUE. Once HITO sends you your login, you can access VUE online or by downloading the app. “The app can be accessed anytime so I can just check things out when needed.”
“I used VUE when I was studying for year three hairdressing. Before doing an assessment, I could watch the video to refresh my memory – it was like a checklist of things I needed to do.”
THREE MAIN SECTIONS
If we upload something new or have something else to tell you, we’ll send you a message through VUE.
Tutorials and quizzes: stream or download to watch and learn. There’s a quiz after each video you watch to help you remember everything you’ve seen. Remember: The quizzes are just for fun – there’s no pressure to get it right the first time.
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Notifications: updating you with news and new tutorials.
With VUE, you and your trainer know that you’re performing skills to the industry standard, so there are no nasty surprises on assessment day.
“VUE makes things easier for me. Even our seniors use it. VUE can teach everyone.”
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Once your training with HITO is over, you can’t access the videos anymore, but you’ll always be able to access your portfolios.
You gain achievements for anything you do on VUE, like quizzes or uploading portfolio images. Got a question? You can email vue@hito.org.nz to give feedback, get a login, or get help. If you’ve lost your password, you can easily reset it through the VUE website.
Online portfolios: create and share collections.
https://training.hito.org.nz
Upload your work and share it with others. Make sure you have the right to use the images – HITO holds no responsibility for anyone who breaches copyright.
“VUE sets a standard that we all should be capable of as stylists. When taking on staff I haven't trained I use VUE as my "benchmark.”
NZATD Awards
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Learning Technologies Awards 2016
new zealand’s mobile learning cut above the rest
New Zealand proved its mobile learning is a cut above the rest, with VUE winning silver at the Learning Technologies Awards in November. The Learning Technologies Awards showcase recognisable, life-changing learning technology and e-learning tools from across the world. With the biggest event to date, 2016’s awards ceremony saw over 400 entrants, with 53 acknowledged with bronze, silver, or gold awards. Up against big names like Jaguar, the British Council, and Historic Royal Palaces, VUE took home the silver award in the ‘Best Use of Mobile Learning’ category. This is a fantastic success for HITO, Wavelength, and Touchtech, who co-developed the app. The Learning Technology Awards marks the second win for VUE this month, with the learning system coming runner-up at the NZATD Awards for Learning
and Development Technology of the Year 2016. The New Zealand Association for Training and Development (NZATD) is the independent organisation for learning and development professionals in Aotearoa New Zealand. Nearly 800 guests gathered at the Park Plaza Westminster Bridge Hotel in London to celebrate the awards. Entries came from across the world in sectors as diverse as healthcare, retail, communications, government, and education. Comedians Deborah Francis White and Katherine Ryan co-hosted the evening. Headline sponsors were Brightwave Group, Cornerstone OnDemand, Growth Engineering, Immerse Learning, Kallidus, Lumesse Learning, Olive Learning, SiyonaTech, Sponge UK and Unicorn Training Group. Judging partner was the eLearning Network and Good Practice partner was Towards Maturity.
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Pamper Me team
grow the right staff It’s nearly two years since HITO launched beauty therapy apprenticeships. We’re excited to see so many businesses taking on apprentices, and we can’t wait to see even more employers sign on to grow the staff they need. Recently we took the time to catch up with Annette, owner and trainer at Annette’s Electrolysis and Beauty Clinic, and Pauline, owner and trainer at Pamper Me. Both Annette and Pauline employ and train beauty therapy apprentices. Annette needed support in the clinic, but she didn’t have the clientele for a full-time senior therapist. Pauline was struggling to find the perfect fit for her business culture and clients, never mind someone with the right skills. The beauty therapy apprenticeship programme helped Pauline and Annette solve their staffing problems. Pauline could hire the right personality and teach the skills, and Annette could hire a beginner who could grow their clientele as they worked. “Because my apprentice Susannah is in the business all the time, she can work on growing her clientele as she learns new skills,” Annette says. “That means she can provide me with the part-time support I need and bring in more business without the sudden growth you need when you hire a fulltime senior therapist.” “I found a potential employee, Kayla, who had a cosmetology qualification. With the HITO beauty therapy apprenticeship, I could hire her based on my clinic culture and then train her in the skills she needed to become a beauty therapist,” Pauline says.
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Beauty therapy apprentices work and train in a beauty business. The apprentice needs to be supervised by a qualified beauty therapist, but their training sessions can happen at any time. The trainer and the apprentice can fit training around the needs of the business. For Annette, that means 1-2 training sessions per week. She also brings Susannah in to observe services during the day or perform extra services for clients. For example, when Annette is performing an advanced service like electrolysis, Susannah can come in and give the client a complimentary nail shaping (or a similar service). This helps Susannah learn and makes the client happy. It also helps if Annette is running late from a previous client – Susannah can give the client an extra service and keep them happy even if they have to wait. For Pauline, working training sessions around the business needs has been a lot easier than she thought it would be. “I thought it would be like teaching a student, where you’d have to sit down with them and train them in each skill in a classroom-like environment. But apprenticeship training fits
The team at Annette's
in with the business easily – they learn as they work, and then they focus on extra theory work at home”.
and set goals. The support person is also available by phone and email.
Because apprentices learn their skills from scratch in the clinic, they do take time to get up to speed on performing services. However, an apprentice is also eligible to be paid a Training Minimum Wage, which is 80% of the adult minimum wage. Paying a lower wage gives the salon owner more money to invest into training, and it also means the apprentice can take longer on services as they learn with no cost to the business.
Having a beauty therapy apprentice has been a big advantage for Annette and Pauline.
Both trainers agree that clients are mostly happy to have apprentices perform services on them. For the few that are unsure, Annette says that talking to them about the beauty therapy apprenticeship programme and how it is NZQAapproved and industry-approved helps them feel reassured. “You just have to back them all the way,” Annette says. “And clients love new things once they try them. Susannah is now treating some of my best clients”. As trainers, neither were concerned about training apprentices from the beginning. Both agree that personality is far more important than skill level. “if you’re hiring an apprentice, look for a people person,” Annette says. “Skills can be taught, but your business and clients will work much better with someone approachable.” “Passion and enthusiasm are also important,” Pauline adds. “You can teach an apprentice to perform the perfect treatment, but you can’t teach them personality or presence”.
“Susannah has relieved a lot of the stress on me and the business,” Annette says. “She’s also growing into an amazing therapist, and because she’s training with me in the clinic, she’s growing into exactly the staff member I need for my business. I’m expecting longevity out of her”. Training someone from the beginning has also helped both employers discover new services they can offer to help grow their businesses. “Susannah’s apprenticeship has helped us discover services we haven’t offered in a while. We’ve ordered in paraffin for Susannah to work on hand and nail services, and it’s lovely. I think you forget how nice some of those treatments can be,” Annette says. Both employers sing the praises of beauty therapy apprenticeships. “I love having a beauty therapy apprentice because you can teach them the way you want them to be taught,” Pauline says. “Apprentices are more open to learning new ways of doing things, and in my experience, they find it easier to grasp that working in the clinic is about the whole client experience, not just performing the technical service. This may be because of the immediate contact with business clients and the level of interaction in comparison to student learners”.
HITO provide full support to beauty therapy apprentices and their employers, including training resources, access to a support person, and assessors who assess the apprentices on each skill they learn.
“Watching Susannah grow and seeing her passion is so rewarding,” Annette says. “She gets excited over trying anything new, and she’s making great progress. It was challenging at the beginning, but having an apprentice has paid off. She was born to be a beauty therapist”.
A HITO support person visits the apprentice several times per year, checking in on their progress and working with the apprentice and the trainer to overcome training challenges
Want to grow your business with beauty therapy apprenticeships? Give HITO a call on (04) 499 1180 or email info@hito.org.nz to get started today.
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new beautY qualifiCatioNs After three years of hard work from the beauty industry, the new beauty qualifications were registered with NZQA in November 2016.
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The Beauty TRoQ (Targeted Review of Qualifications) began in April 2013. Since then, beauty professionals, schools, HITO, and the Beauty Association have worked tirelessly to create a set of beauty qualifications that meet the needs of industry. The new suite of qualifications moves learners from entrylevel salon skills through to advanced specialised skills. The lower-level qualifications flow easily into high-level qualifications. It’s been a long journey to get these qualifications approved. The industry has gone from 76 beauty qualifications down to 9, which will be a bit of an adjustment for the industry. HITO looks forward to working with and supporting the industry as they implement the new qualifications. With the new qualifications, HITO can now offer apprenticeships in beauty therapy and nail technology. For beauty therapists and their employers, that means access to a newer, easier-to-use qualification. For nail technicians, that means more funding and more support from HITO as they get qualified, and a higher-level qualification at the end. HITO want to offer a special thank you to Judy West, and to the NZ Association of Registered Beauty Therapists. Thank you also to everyone who took part in the governance groups and working groups, and who provided feedback on the qualifications.
THE NEW QUALIFICATIONS New Zealand Certificate in Makeup and Skin Care (Introduction) Level 3 Graduates can provide a range of makeup and skincare services within a variety of workplaces. New Zealand Certificate in Nail Technology Level 4 Graduates can provide a range of nail services. New Zealand Certificate in Beauty Therapy Level 4 Graduates can analyse, plan and provide a broad range of beauty services. New Zealand Certificate in Spa Therapy Level 5 Graduates can critically analyse, plan and provide spa therapy services. New Zealand Diploma in Beauty Therapy Level 5 Graduates can critically analyse clients’ needs and provide advanced beauty services. They can manage the operations of a client base or small beauty business. New Zealand Certificate in Specialised Epilation Level 6 Graduates can critically analyse and evaluate clients’ needs and manage specialised epilation services New Zealand Certificate in Specialised Skin Care Therapy Level 6 Graduates can critically analyse and evaluate clients’ needs and manage specialised skin care therapies. New Zealand Certificate in Makeup Artistry (with an option strand in face casting) Level 4 Graduates can design and apply makeup, including performance makeup and complementary services. New Zealand Certificate in Performance Makeup and Prosthetics Level 4 Graduates can manufacture and fit performance prosthetics and create performance makeup and special effects.
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Internal marketing By Malcolm Gibbons. Is your ‘internal marketing’ letting you down?
• Does your business present the right image?
One of the most common requests I get from clients is “can you help me with my advertising?”
• Do all the lights work?
I say “sure,” and then ask a series of questions: • What’s your budget? • Where do you want to advertise? • What do you want to advertise? • What are your goals and what results do you want to achieve? These are just some of the questions you need to answer before advertising can begin, and most people haven’t even begun to think about the answers. Often what business owners want out of advertising is not actually what they need. They also may not understand that advertising is just one part of the marketing plan their business needs and that advertising may not gain them the results they need. Most business owners are trying to gain new clients, and some are successful at doing so. However, I can guarantee that many of them are losing that same client because their salon performance wasn’t up to scratch. Only after a customer visits three times can you call them a client. Part of marketing is how you present your salon to a prospective client. If you’re currently feeling worn out and stressed, I can bet your salon and team will reflect that feeling. Your clients will notice it, and your performance will be threatened. When was the last time you went outside and looked at your salon from a prospective client’s point of view?
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• Are your signs fresh and exciting? • Are the windows clean? • Ask yourself: would you trust the people inside this business with your hair? If not, something needs to change. The next step is to walk inside. • How does the reception area look? • Does someone greet clients immediately, and are they looked after during the visit? • Is the experience one you would want to have over and over again? When was the last time you did an internal audit of your systems, training, management, and business décor? If it’s been a while, now is the time to review, revamp, and rev up your business. These are just some of the areas where businesses need work. I could go on and list more, but I’m sure most of you are aware of where your business might need some work. The whole purpose of this article is to give you a reminder: your ‘internal marketing’ has to be right before you can attract new clients. Your advertising won’t help if your business doesn’t provide the right experience. In fact, if your internal marketing is working well, you won’t need much external advertising. The continual flow of clients through your business will keep your business busy and buzzing. So take the time now to review your salon and make changes for the better.
hoW to buiLd yOur saloN team By Larissa Macleman. Your team is the face of your brand. They can make or break your business, and they define what your salon is known for. If you have a highly engaged, motivated team who work well together and align with your vision for your business, then you stand to run a salon which is set to thrive. Having the right team behind you as your salon grows is vital.
HOW DO YOU ENSURE YOU HAVE THE BEST TEAM FOR YOUR BRAND? Build a thriving salon business
Employ the right staff
Before you embark on any aspect of building a dream team for your salon, it’s vital you take the time to work on yourself and your vision for the business first. If you become the very best version of you that you can be, the right people will be attracted to you.
As a salon owner, you’ll find you spend a lot of time on HR related activity. From hiring new staff to managing holidays and sickness, it’s down to you to ensure your salon recruitment runs smoothly. While it’s important you follow the process of advertising and interviewing potential new staff, try a different approach to the interview itself.
Take the time to work on your brand, your vision, and your core values for the business. Once you’ve done the inner work, looking both at yourself and how you want your brand to be perceived, then you can lead by example and start to build your dream team. Remember, if you’re not clear on any aspect of your business, then your staff won’t be clear either. Work on your culture Once you’ve got the foundations in place, you can start to work on your salon culture. Your culture relates to the service and atmosphere that your clients experience, but also to the way your staff interact with each other, with their work, and with the salon ‘brand’ on a day to day basis. Foster a vibe of gratitude. Thank all the team as they leave for the day. Your team will pick up on this vibe, and it will affect everything they do and how they interact with clients. If you’re working with positive energy every day, then only positive things can happen!
Before you start talking about a candidate’s skills level, it’s worth taking the time to focus on trying to understand their perception of your values as an organisation. People often have a different definition and interpretation of the same value, and so you want to make sure that your new recruits’ values are in line with your organisation. Understanding your new staff members values will make a big difference and ensures the new staff member will join your space seamlessly and fit in with the culture of your company. Remember, you can teach skills, but the mindset of a person is far harder to shift. A happy team is a productive team, and so it's vital you work on creating the right culture for your salon and your brand. Focus on a vibe of respect, both for your values, but also for your staff. Appreciate their work and push them to achieve great things too. By investing time and energy from the very beginning to create this cohesive culture within your team, your business stands to reap the rewards for years to come.
Larissa Macleman: After 20 years of owning an award-winning salon and 4+ years running online marketing & tech businesses she now helps Salon Owners & Industry Leaders build a business with intention through Salon Software, e-Courses and 1:1 Consulting.
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Legislative changes: a review By David Patten. 2016 was a busy year on the employment front. The Health and Safety at Work Act 2015 (formerly the Health and Safety in Employment Act), together with several regulations supporting the legislation, came into force on 4 April 2016. No salon owner should be unaware of their obligations under this legislation. If you are still confused, Worksafe NZ has an excellent website that provides a guide to the Act and outlines your obligations under the Act: http://www.worksafe.govt.nz/worksafe The Employment Standards Legislation Act came into force on 1 April 2016. The Act amends NZ employment
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law to ensure it responds to the ‘modern, dynamic business environment and encourages fair and productive workplaces’. Briefly, the Act provides as follows: • The requirements around zero-based contracts have been tightened, including requiring employers to provide reasonable compensation for the cancellation of shifts or for additional periods during which the employer requires the employee to be available to work with no guarantee of work being available. • Employee’s statutory entitlement to paid parental leave increased from 16 weeks to 18 weeks.
This entitlement has been broadened to include non-standard workers. ‘Keeping in touch’ hours were introduced, which allow employees to work some hours during their parental leave. • Employers face increased obligations, and tougher penalties for breaching minimum employment standards e.g. not paying the minimum wage or providing the minimum leave entitlements, failure to keep up to date wage records. • The minimum wage also rose from $14.75 to $15.25 per hour. The importance of following a fair dismissal process Fortunately, HITO/NZARH members do not often appear before the employment institutions facing an unjustified dismissal claim. When they do, it is because they have carried out the dismissal of an employee unfairly. The following is a case in point (please note the salon involved is not a member of either organisation). The facts Salon Z employed Ms H as a part-time stylist. A senior stylist employed at the salon instructed Ms H to apply a colour mixture to a client’s hair. The colour mixture contained a high concentration of bleach, 30%. Ms H incorrectly applied the mixture, causing a burning sensation on the client’s scalp. Remedial steps were immediately taken to address this matter, and the salon owner was informed. The salon owner texted Ms H the following morning and asked to meet at a local cafe. At the meeting, the salon owner informed Ms H ‘you know what you did with the client’ and sought an explanation from her. Ms H was unable to provide one. The salon owner advised Ms H that she was summarily dismissed. [Readers, before reading this article further, are asked to reflect on what a fair employer would have done in these circumstances?] Ms H challenged the dismissal. The matter was not resolved at a mediation meeting of the parties. Ms H then referred the matter to the Employment Relations Authority (‘ERA’). The decision The Employment Relations Authority considered whether the employer had acted as a fair and reasonable could, in the circumstances. The ERA confirmed that serious misconduct is defined as conduct that deeply impairs or is destructive of that basic confidence or trust that is an essential of the employment relationship.
Section 103A (3) of the Employment Relations Act requires the employer to sufficiently investigate allegations against an employee. There was footage available of the incident that the salon owner did not view before the meeting with Ms H, and the salon could have interviewed witnesses to the incident (including the client) but did not. The ERA concluded that a fair and reasonable employer would have taken these steps to establish whether serious misconduct had occurred before deciding to dismiss. Section 103A (3) also requires the employer to raise its concerns with the employee, give the employee a reasonable opportunity to respond to those concerns and genuinely consider the employee’s explanation before dismissing. Further, Ms H was not advised of the disciplinary nature of the meeting held in the café, was not given details of the allegation or advised that she would bring a support person to the meeting with her. She was not given an opportunity to give an explanation, and the speed with which the salon owner decided to dismiss during the meeting indicated pre-determination of the outcome. The penalty for getting it wrong! Ms H was awarded 10 week’s lost wages and $3,500.00 in compensation for hurt, loss of dignity and injury to feelings. Trial periods Increasingly salon owners are employing staff subject to a 90-day trial period. However, just because a person is employed subject to a trial period, this does not mean that the salon owner can abrogate their good faith responsibilities under the Employment Relations Act 2000. This means that during the trial period (and at all other times during the employment relationship) the parties to that relationship must be active and constructive in establishing and maintaining a productive employment relationship in which the parties are, amongst other things, responsive and communicative. [S.14 (1A) (b)]. In a practical sense, this means that the employer, for example, should be discussing with the employee any employment concerns that the employer has with the employee during the trial period. To do otherwise may lead to a disadvantage claim under the Act. Although the salon owner is not required to give a reason for dismissal in writing under the trail period, good faith obligations mean that an employee should be told verbally the reasons.
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inTroduCing kay NelsOn Meet Kay Nelson, HITO CEO. As many of you will know, Kay Nelson joined HITO as CEO in October 2016. Kay brings extensive education and leadership experience to HITO. Starting as a hospitality tutor, Kay spent several years in senior management roles at Weltec (Wellington Institute of Technology), including time as the head of the hair and beauty school. She then moved on to Aoraki Polytechnic, spending several years as their CEO.
"I'm very excited to be in such a vibrant and creative area of the New Zealand economy," Kay says. "I look forward to meeting and working with everyone in the barbering, beauty, and hairdressing industries."
Before joining HITO, Kay was CEO at Student Job Search. Student Job Search is a recruitment service for tertiary students, helping them find part-time, casual, and one-off work during their studies. For Kay, this was an opportunity to see the other end of the student journey when they move onto employment.
Kay was delighted to meet many of you at our stakeholder engagement events in Wellington, Auckland, and Dunedin during November and December. She looks forward to engaging with employers, apprentices, schools, and government in the future, and working with you to help our industries thrive.
Kay has dedicated her career to helping trainees succeed
You can reach Kay on kay@hito.org.nz.
and helping New Zealand get qualified. She is particularly passionate about vocational and trades training.
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debra haw kins Meet new staff member Debra Hawkins. We’re excited to welcome Debra Hawkins to the HITO team. Debra joined HITO in December in the new role of General Manager – Stakeholder Engagement. She brings extensive experience in the hair and beauty industries to HITO. A qualified hairdresser, Debra started her career as an apprentice in Marlborough. She spent the next few years traveling and working in the United Kingdom before coming back to New Zealand to work as a hairdressing tutor. Using her tutoring experience, she then moved into a series of senior management roles, including Head of School for Hairdressing, Beauty, and Makeup Artistry and Head of School of Creative Industries at Weltec. “I’m passionate about the hair and beauty industries, and
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I look forward to extending my knowledge of barbering through my role at HITO,” Debra says. “My goal is to help the industry grow qualified, skilled professionals.” Debra is a successful and experienced business manager. She enjoys supporting competitions, industry associations, regional events, and international qualifications. “I enjoy seeing the success people can achieve through learning and new experiences, and seeing how these achievements help them build confidence and thrive.”
Louise Gray
Wayne Smith
Amelia London
the hitO boarD Meet the new HITO Board members. We’ve had several exciting changes on our Board recently, including a new Employee Representative, a new Appointed Member, and a new beauty professional joining the group.
AMELIA LONDON HITO Board Employee Representative Hair and beauty employees vote to elect the Employee Representative. Their role is to represent employees on the HITO Board and make sure employees have their say on Amelia is a fully qualified stylist with over six years’ experience in the hairdressing industry. She currently works as Salon Manager at Spectra. In this role, Amelia promotes the Spectra brand in the community, networking and making connections. Having completed an apprenticeship herself, Amelia is a strong supporter of HITO’s apprenticeship programme. Amelia believes the practical salon and technical skills you learn as an apprentice are vital to success, and the lack of debt for graduates is also a huge bonus. Continuing education is important to Amelia. She continually enters competitions and attends educational seminars, including Hair Expo. She looks forward to working with barbering, beauty, and hairdressing employees to get their needs met.
LOUISE GRAY Co-opted Board Member – Beauty Louise’s position was originally an elected position, but no one ran for the vacancy. With previous beauty representative Jaye Clark leaving, the HITO Board make the decision to appoint Louise Gray to the vacant position. Louise began her career as a nurse in intensive care. Through her role, she saw how the body works as a whole to support well-being. She made the move into beauty
therapy, combining her health experience with new beauty skills to provide comprehensive care for her clients. Louise opened her first clinic in 1998. Louise concentrates on therapists, clients, and education in her business, and she has won several awards over the years. Louise believes education is the key to success. Her therapists follow an intensive training programme and are educated to the highest industry standard. Louise has also worked as a tutor for Joyce Blok and an educator for Dermal International NZ. She has been an active member of the Beauty Association for many years, including time on the Executive Committee.
WAYNE SMITH Appointed Board Member Wayne joined the HITO Board in 2016 as an appointed member. The Board Appointments Panel select appointed members from qualified candidates that apply. Wayne brings more than 25 years’ general management experience across a range of different industries, including ten years’ in governance and CEO roles and four and a half years as an ITO CEO. He has a solid understanding of the ITO sector, including the challenges it faces, how funding works, and the major players like NZQA. As a parent, Wayne is a strong supporter of the role industry training plays in helping New Zealander’s grow their careers. Wayne aims to raise the profile of our industries and the qualifications that HITO trainees can achieve. Wayne believes HITO supports several exciting industries with plenty of opportunities for growth. As part of the HITO Board, Wayne’s goal is to support the CEO to lead the organisation and meet the challenges and opportunities that HITO face.
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Janine Simons
Graduates speak at the ceremony
HITO graduates
Flora Gilkison hands out the graduation medals
HITO graduates
Graduates and guests
A graduate speaks
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Graduates speak at the ceremony
Courtney Jackson
HITO graduates
The graduates
hito graduates celebrate success For the third year running, HITO graduates and their employers, family, and friends gathered to celebrate success at HITO Graduation.
Held at the Rydges Hotel in Wellington, this year’s ceremony saw barbering, hairdressing, salon management, and business graduates celebrate their achievement. All graduates gained their qualification with HITO between August 2015 and August 2016. HITO’s Sales and Liaison Managers, HITO Board Chair Dr. Flora Gilkison, and special guests Courtney Jackson and Janine Simons joined the graduates at the event. Dr. Gilkison opened the ceremony, welcoming our graduates and acknowledging their success. She encouraged them to be proud of everything they had achieved so far. Following Dr. Gilkison’s speech, HITO Apprentice of the Year 2015 Courtney Jackson took to the stage to share her hairdressing journey. Courtney also congratulated the graduates and shared her experiences with how her qualification has helped her succeed. “Since gaining my qualification last year I’ve found myself much busier, as lots of customers ask for a qualified hairdresser,” Courtney said. “I feel more confident in myself, and I know you will too, now that I have a qualification under my belt forever. Once you’re qualified, you can take whatever career path you choose within the industry. The world is your oyster!” Special guest Janine Simons spoke next. Janine is the owner of Mane salon, and a trainer, mentor, and experienced hairdresser. Janine shared her successful hairdressing journey so far and encouraged the audience to pursue their goals. “There are so many opportunities you can enjoy, from
business ownership to training and education to competitions and editorial work. Open that trendy barber shop, work in the world’s best beauty spa or become a famous session stylist. Whatever hairdressing career path you choose to take, surround yourself with great mentors and trainers, be focused at work and be patient. The hard work, failures, and triumphs will all be worth it.” After Janine’s speech, it was time for the ceremony itself. Over 50 graduates took to the stage, each receiving a graduation medal to celebrate their success. One graduate also received their ipsn certificate. The ipsn certificate is an international qualification that shows New Zealand hair and beauty qualifications are equal to those in Japan, Australia, Hong Kong, and Canada. After receiving their medals, HITO invited the graduates onto the stage to say a few words. Several graduates took the opportunity, congratulating their fellow graduates, thanking HITO, and acknowledging those who couldn’t be at the ceremony. Thank you to our graduates, to their employers, trainers, friends, and whānau. Gaining a qualification is an incredible achievement, and it was a pleasure to celebrate with you. We can’t wait to see where your career takes you next.
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Future Business Leaders Forum
Nz’s tradesPeopLe have goT it made It was all go for trades in August with Got a Trade? Got it Made!
More than 34,000 young people in New Zealand are neither working nor studying. Through Got a Trade, seven organisations planned to show these young people that trades offer awesome training and a fantastic career. Over the week of 22-26 August, a group of New Zealand’s industry training organisations (ITOs) – HITO, BCITO, Careerforce, Competenz, Connexis, MITO, ServiceIQ, and The Skills Organisation – joined to support the Got a Trade Campaign. ITOs look after on-the-job training (like apprenticeships) in different industries across the country. The campaign covered TV, radio, social media, and the Got a Trade website. HITO kicked off Got a Trade Week with our 2016 graduation ceremony on Sunday 21 August. Graduation was an incredible celebration of trades success, with over 50 hair and beauty graduates receiving a commemorative medal. Several graduates spoke during the ceremony, emphasising how thankful they were for their success and the people who helped them achieve.
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Got a Trade week officially began with an opening ceremony at Parliament. ITO representatives mingled with government officials and our Got a Trade Heroes. The Got a Trade Heroes were young people picked to represent each ITO. Each Hero was picked from among several nominees from the ITOs. During the week, these people spoke at events, hosted social media takeovers and Q&A sessions, and acted as the faces of the campaign. HITO’s Hero was Leah Reuben, a hairdresser from Sutherland Todd salon. During the week, Got a Trade appeared on TV, radio, and social media. As well as sessions hosted by our Heroes, Got a Trade shared stories of success, facts about our industries, and updates from Got a Trade events on social media. Got a Trade also featured on Mai FM, The Edge, More FM, the Rock,
HITO Apprentice Shadowing
The Got a Trade Heroes at the Got a Trade launch at Parliament
Future Business Leaders Forum
Future Business Leaders Forum
HITO Apprentice Shadowing
Louise Upston speaks at the Future Business Leaders Awards
Got a Trade launch at Parliament
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Future Business Leaders Forum
Christina Taefu
HITO Apprentice Shadowing
Future Business Leaders Forum
HITO Got a Trade Hero Leah Reuben (R) with Minister Louise Upston
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and Radio Live, with interviews, live events, and a waxing competition taking place throughout the week. Listeners all over the country had the opportunity to take part in fun activities, learn about trades, and see how rewarding a trades career can be. Got a Trade Week also helped current tradespeople to grow their careers even further through the Future Business Leaders Forum and Awards on Thursday 25 August. The Forum gave young leaders from all industries the chance to network, hear from inspiring speakers, and take part in team-building. Got a Trade celebrated these leaders at the Future Business Leaders Awards that evening. The Awards announced New Zealand’s first Overall Future Business Leader, General Future Business Leader, Female Future Business Leader, Maori Future Business Leader, and Pasifika Future Business Leader. Congratulations to: GOT A TRADE 2016 – FEMALE FUTURE BUSINESS LEADER AWARD: Christina Taefu. Christina is a Mental Health Facilitator, training through Careerforce. GOT A TRADE 2016 – GENERAL FUTURE BUSINESS LEADER AWARD: Meresiana Mata Fugawai Uluiviti. Meresiana is a Vodafone New Zealand Design Engineer Apprentice, studying through The Skills Organisation. GOT A TRADE 2016 – MAORI FUTURE BUSINESS LEADER AWARD: Turaukawa Bartlett. Turaukawa is a Wha-nau Support Worker, learning through Careerforce.
HITO also made the most of Got a Trade Week. We know how incredible a career in barbering, beauty, or hair can be, and we wanted to make sure everyone else knew it too. During the week, HITO helped secondary school students see what an apprenticeship is like with Apprentice Shadowing. Apprentice Shadowing gave students the chance to spend one-on-one time with a hair, barbering, or beauty apprentice. They got to see what an apprentice does, ask any questions they had, and even try some skills for themselves. These students walked away with a ton of information and some real experience to help them pick the right career for them. HITO also took the chance to promote our existing apprentices and newly qualified stylists, barbers, and beauty therapists. HITO chatted to apprentices across New Zealand, getting their honest advice on careers, pursuing a trade, and asking them what's so rewarding in a career in hair and beauty, and shared them on all our social media. These posts were a massive success, with over 4000 people viewing, liking, and commenting on them. HITO also ran the #igotthis competition, where barbers, beauty therapists, and hairdressers had to post a photo showing how they've #gotitmade in a funny or original way. Winner Liliya Nair received a $50 prezzy card. You can check out these profiles on the Got a Trade website and all our social pages.
GOT A TRADE 2016 – PACIFIC FUTURE BUSINESS LEADER AWARD: Sione Taueli Tonga. Sione has completed his printing apprenticeship and is now senior printer at Stratex NZ.
It’s clear – NZ’s tradespeople are successful, passionate professionals in fulfilling careers. Got a Trade was a great week of celebrating trades and trades training. We can’t wait to see New Zealand’s young people kick-start their careers and build a successful future in trades.
GOT A TRADE 2016 – OVERALL FUTURE BUSINESS LEADER AWARD: Christina Taefu. Christina is a Mental Health Facilitator for Framework Services, currently completing a Level 4 Health and Wellness certificate.
Thank you to the Got a Trade group of ITOs, our Got a Trade Heroes, and our partners The Edge, Tearaway, MYOB, ATEED, Outward Bound, Infometrics, E tū, and NZ Print.
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Got a Trade apprentice profiles
JACOB JOLLY “I kind of fell into barbering,” Jacob says. “I felt like I was wasting my time at school, and doing an apprenticeship meant I could get qualified and start a career early.”
"My parents wanted me to be an early childhood teacher because I've always been good with kids," Zoe said. "They didn't see me becoming a beauty therapist."
Jacob started at his barbershop in high school, working part-time as an assistant.
Zoe's teachers weren't sure about beauty as a career either, although Zoe says her passion for beauty therapy made it clear that beauty therapy was the right option for her. And, after seeing how happy Zoe is in her career, her parents are 100% supportive of her choice.
“I swept the floors, went for coffees, and helped out the barbers,” Jacob says. Jacob then completed the Gateway programme. Gateway gives high school students the chance to try out a career while they’re still at school. At the end of the Gateway programme, his boss Pete offered him an apprenticeship. Jacob just finished his barbering qualification in April. “My parents thought I should be a builder or a police officer, but at the end of the day, they were happy to hear I’d be getting qualified and earning while I was learning,” Jacob says. “The best thing about barbering is making people feel special and good about themselves,” Jacob says. “It’s also a job where you learn heaps about other people – you can take something away from every client if you start talking with them. That’s been a massive highlight for me – when I first started, I couldn’t even hold a conversation.” If you’re looking for a career in barbering, Jacob says “go out and do it.” “Look for an opportunity and take it – life’s too short to wait for opportunities to come to you. But you should remember that you won’t be a ‘top man’ straight away. You have to work hard and work up from the bottom. Listen to the seniors, and be confident enough to take some cheek too.”. Jacob would love to take over the barbershop he’s working in currently and keep growing the business. He’s also got plans to pass on his knowledge and train apprentices. “Thanks to Got a Trade for letting me tell my story,” Jacob says. “I hope others can read this and feel welcomed into barbering or get the confidence to go out and take new opportunities.”
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ZOE GILES
Zoe is a second-year beauty therapy apprentice. She'd always been interested in a career in beauty, so when the opportunity came up to complete HITO's Gateway programme Zoe jumped at the chance. Gateway is a work-experience programme that allows secondary school students to try out a career before they leave school. "Gateway helped me confirm that beauty therapy was the right career for me," Zoe says. "If you're thinking about a career in beauty, I'd recommend doing Gateway - a career in beauty can be very different than what you expect." Zoe's Gateway placement turned into an apprenticeship in 2015. She loves her apprenticeship so far and says many of her co-workers wish they could have trained on the job too. "You should do an apprenticeship to get qualified in beauty therapy," Zoe says. "I've gained so much more knowledge on the job than I would have gained on a full-time course. My colleagues who attended fulltime training notice it too". If Zoe could give one piece of her advice to her 16-year-old self, it would be to "take more subjects and classes related to beauty therapy. Beauty therapy involves a lot of scientific knowledge, so science classes would have helped me get a better understanding of all the technical aspects of beauty therapy". Zoe's next big goal is to finish her beauty therapy qualification. After that, she plans to travel overseas, learning from beauty therapists all over the world. No matter what, she wants to keep learning and being the best beauty therapist she can be.
CALLUM SENIOR "There's no one set pathway for hairdressers," Callum says. "You can travel, own a salon, work on photo shoots, grow your clientele in the salon, and heaps more." Callum isn't the only hairdresser in his family. His mum was always supportive of his career choice, although she wasn't sure about him leaving school early to pursue an apprenticeship. "My mum wanted me to finish school before I started my career," Callum says. "I was completely sure that hairdressing was what I wanted to do, though, and once my mum saw that she was happy for me to start my apprenticeship. I think it's the best decision I've ever made".
SEASON MATTHEWS "I've always wanted to be a hairdresser," Season says. With encouragement from her parents and school, Season started the Gateway programme in hairdressing. The Gateway programme gives secondary school students' experience in the hairdressing industry and helps them decide if a career in hairdressing is right for them. Season's Gateway work placement salon offered her an apprenticeship, and she jumped at the chance. "I've always liked beauty and hair, and I enjoy making people feel good about themselves," Season says. "I used to watch Trinny and Susanna all the time - they were my inspiration."
Callum's teachers were surprised when he chose a career in hairdressing. He'd always been good at science at school, so they thought he'd pursue a career in a scientific field.
"My friends always thought I looked and acted like a hairdresser," Season says. "They were a bit gutted that I got to experience the real world while they were still stuck at school, though."
"The teachers frowned on my choice a bit," Callum says. "I knew I was making the right decision, though."
If you're thinking about a career in hairdressing, Season advises to "try it out first."
Callum admits his friends weren't too sure about his choice either.
"Do the Gateway programme and get a taste of what's involved before you commit," Season says. "It's completely different than what you expect, and it's not right for everyone."
"My female friends were mostly excited about the free haircuts," Callum says. "My guy mates were a bit weirded out at first, though, although now that they see how well I fit into the industry they're happy about it." "I love my job, particularly the colour work I'm doing now," Callum says. "I feel like I fit in well at the salon, and I've got a lovely group of regular clients I work with. I look up to my workmates, and I want to achieve what they've achieved". For those thinking about a career in hairdressing, Callum has some advice: "Never do anything half-hearted," Callum says. "Follow your career with everything you've got, and put both feet forward." As well as building his clientele and growing his career as a hairdresser, Callum also has an interest in barbering. He plans to train as a barber, with his ultimate dream being owning a barber studio and tattoo shop. He also wants to travel the world and live and work in London. The ability to travel was one of the things that appealed to Callum about hairdressing in the first place.
Season is loving her apprenticeship so far. If she could go back and tell her past self anything, it would be "stick it out." "Everything has worked out pretty well - you made the right career choice." "My next major goal is to get qualified," Season says. "There are so many things I could do in the future – own a salon, work for different people, even do famous peoples' hair. I'd also like to help hairdressing charities in other countries and give back to the industry. That's the best thing about hairdressing - every day you think of something rewarding you can do". "My apprenticeship has been everything I wanted and more."
"There's so much to look forward to."
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Battle of the Barbers judges
dempseY
alIpia
After 13 years in barbering, experienced barber Dempsey Alipia decided it was time to get qualified.
Dempsey started out cutting his friends and family’s hair at home, but soon realised he wanted to pursue barbering as a career. He signed up for a course at Mr. Barber’s Training School in Auckland before starting a job at a local barbershop. 13 years later, Dempsey is still at that barbershop, and he’s now the owner. Dempsey is passionate about his career and enjoys everything about being a barber. From interacting with different people each day to the different challenges each haircut presents, Dempsey sees everything as an opportunity to further utilise and refine his skills. He decided to get his national qualification last year to help lift the perception of barbering as a professional trade. “Quality has always been my passion in my chosen profession,” he says. Because of his extensive experience, Dempsey could get qualified through HITO’s QbyE process. "QbyE" stands for "Qualification by Experience," and it allows barbers with more than five years’ experience to convert that experience into a national barbering qualification. After completing the process, Dempsey holds his National Certificate in Barbering Level 3. Now that he’s nationally qualified, Dempsey is looking
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forward to training apprentices and passing on his passion for barbering. “I now have the opportunity to take on board apprentices who may appreciate this trade and in the long term think of it as a career. I also saw this qualification as further advancement in the barbering industry on a more professional level.” Dempsey says he would recommend QbyE for anyone who has been in the industry for a while and wants to get qualified. “I’d recommend this training process for those in the barbering industry to get yourselves qualified, to promote the many benefits our trade has to offer, and for the overall growth of the barbering industry.” Ready to get qualified? Give us a call on (04) 499 1180 or email info@hito.org.nz to talk about QbyE. It’s easy, completely confidential, and HITO is here to support you all the way.
NZ Beard and Moustache Competition
Ygnacio - NZ Beard and Moustache competition founder
Best Moustache winners
battle of the beards Once again NZ’s biggest beards and boldest mo’s came together to compete at NZ’s 3rd Beard and Moustache Competition in October. The Kings Arms Tavern in Auckland was packed to the brim with guests, competitors, and sponsors gathered to check out NZ’s best facial hair, with one sponsor coming all the way from Morocco! Judges Jeff Benglian (Freestyle runner-up at the 2015 Beard World Champs), Rose Jackson (Creative Director at Glory Days magazine), Carl Eweb (2015 Man of Movember Foundation), and the Mad Arab (of men’s grooming product line Mad Arab Industries) had the tough challenge of selecting NZ’s best beard, best moustache, best freestyle, and best Whiskerina. Competitors paraded some awesome facial hair on stage, showing the judges and the crowd their stuff. The big winners on the night were Tim Hall (Best Moustache), Sam Wakelin (Best Beard – second year running), Pablo Dillon (Best Freestyle), and Xanthe Williams (Whiskerina), with 2015 Whiskerina Fran Henricksen coming in second with her majestic pink beard. Even the crowd had their say, picking Dan Cowden and his pirate eye patch as Crowd Favourite. After picking the winners, runner-ups, and Crowd Favourite, guests and winners danced the night away to Valedictions band.
NZ’s thriving barbering industry was well-represented, with HITO, Barbercraft NZ, and Maloney’s Barbershop sponsoring the event and providing some fantastic prizes for the winners. HITO’s Auckland and Northern Sales Managers also headed along on the night, helping out, taking some awesome pictures, and having a fantastic time. All profits from the event went to the NZ Mental Health Foundation, who provide free information, advice, and support to the 1 in 5 Kiwi’s living with mental illness. From sponsorship, entries, and ticket sales, NZ’s 3rd Beard and Moustache competition raised over $5000 for the foundation, smashing their fundraising goal.
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2016 NZ'S 3RD BEARD AND MOUSTACHE COMPETITION WINNERS Best Beard 1st: Sam Wakelin 2nd: Brian Wilson 3rd: Andrew Ferguson Best Moustache 1st: Tim Hall 2nd: Alfie Clark 3rd: Ken Kunze Whiskerina 1st: Xanthe Williams 2nd: Fran Henricksen Crowd Favourite Dan Cowden Freestyle 1st: Pablo Dillon 2nd: Brian Garrett 3rd: Richie Sligo
Ken Kunze Best Moustache 3rd place
Sam Wakelin Best Beard
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Fran Henricksen Whiskerina 2nd place
Richie Sligo Freestyle 3rd place
Dan Cowden Crowd Favourite
Pablo Dillon Freestyle winner
Alfie Clark Best Moustache 2nd place
Xanthe Williams Whiskerina winner
Brian Wilson Best Beard 2nd place
Andrew Ferguson Best Beard 3rd place
Tim Hall Moustache Winner
Sam Wakelin
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BarberCraft
barBerCraFt Auckland’s SHED 10 filled with barbers and Kiwis from all over New Zealand for New Zealand’s first BarberCraft Expo in May. Barbering is growing and always looking for new talent. Initiated by HITO, BarberCraft celebrated the growth and change that barbering has seen in recent years. BarberCraft brought barbers from New Zealand (and Australia) together to show just what they can do. It was all go from 9:30 am, with the Expo, Battle of the Barbers competition, and demonstrations from special guests Matt Brown of My Fathers Barber, Chris Terry of New City Barbers and, all the way from Australia, Tommy J for UpperCut Deluxe. First up was Chis Terry, demonstrating his unique approach to the modern classic cut. The owner of New City Barbers in Christchurch, Chris is a strong believer in apprenticeships. His team takes a hands-on approach to training, with Chris passing on techniques learned over 30 years in barbering. Next up, all the way from Australia, was Tommy J of Hair by Tommy J for Guys and Dolls. Thanks to UpperCut Deluxe, Tommy J traveled from Sydney to share his take on the Classic Pomp with the BarberCraft crowd. The day’s third demonstration came from a name many NZ barbers no doubt know: Matt Brown from My Fathers
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Barber. He’s traveled all over the USA, learning from the best, and now he shares his skills all over New Zealand. Matt’s speciality is hair art, and the BarberCraft guests experienced his expertise on Sunday afternoon. Between demonstrations, guests explored the Expo, with exhibitors including Benmore Brands, BarberShopCo, Mr Barber, HITO, Mad Arab Industries, Scissor City, Crew Distributors, Movember, UpperCut Deluxe. Then it was time for the first Battle of the Barbers. The Battle of the Barbers is the newest and biggest barbering competition in New Zealand. Barbers from north to south tested their skills against their colleagues, with experienced barbers through to brand new trainees competing to win. The competition was tough, with barbers in every category proving that New Zealand is full of talented, creative, passionate barbers.
AFTER A DAY OF INTENSE COMPETITION, WATCHED BY HUNDREDS OF ATTENDEES, THE WINNERS WERE: Grand Winner Rochelle McGee, The Chop Shop The Shave Master Winner: Pat Tupuola Open Winner: Max-William Thorpe, Jet Charm Barbershop Trainee Winner: Matthew Edwards, Maloney's Barbershop The Beard Open Winner: Danny Edwards, Revolver Hair
The Classic Master Winner: Vea Fonua Open Winner: David Tiumala, Cut Above Trainee Winner: Cole Weldon, Maloney’s Barbershop The Pattern Master Winner: Michelle Macfarlane, Breethaz Barbershop Open Winner: Peleti Oli, SomeHZ Barbers Trainee Winner: Frank Junior Bates, Cut Above The Creative Master Winner: Gabriel Loffley, Mr Barber Open Winner: Rochelle McGee, The Chop Shop Trainee Winner: Desalegn Welde-Yohanes, Cut Above
Rochelle McGee
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The Barbershopco team at BarberCraft
Danny Edwards
Battle of the Barbers
Scissor City at the BarberCraft Expo
Max Williams Thorpe
Battle of the Barbers
MC Ofa Seanoa hosted the awards ceremony, bringing the crowds together at the end of the day to celebrate the winners. The winners received some fantastic prizes from the sponsors, including gear, cash, products and more with a total value of nearly $7000. Massive thanks to the sponsors: • American Crew • BarberShopCo • Barkers • Bearded • Benmore Brands • CS and Co/Fudge Professional • DMRP Clothing • Hallertau Brewery • Jamesons • Mad Arab Industries • Mojo • Mr Barber
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The UpperCut Deluxe team at BarberCraft
• Reuzel • Saints Clothing • Scissor City • Triumph and Disaster • UpperCut Deluxe • Wahl Professional USA Thanks also to the judges: • Julian Maloney • Dempsey Alipia • Ray Astwood • Blair Astwood • Pete Wells Ready for next year? Barbercraft 2017 is in the works, and it’s going to be even bigger and better than before. Keep an eye out at barbercraft.co.nz for up to date announcements about events, sponsors, and competitions. We’ll see you there.
O N T H E B AC K C OV E R H A I R A r m a n i Rex- H i p a
PREPARE FOR BATTLE 20 - 21 May 2017 Shed 10 - Queens Wharf Auckland Waterfront
www.barbercraft.co.nz