Hy-Brid lifts revamps service offerings

Industry leader in high-quality, low-level access equipment Hy-Brid Lifts recently announced changes to their service department aimed at improving customer response times, providing quicker access to important machine information and educating users.

Having first launched custom QR codes in 2019 which provided mechanics quick and simple access to all product manuals, pre-start inspections, safety instructions, and more, Hy-Brid Lifts recently added a feature to the QR code to submit service tickets directly from their QR webpage.

“Adding QR codes to all of our machines made it that much easier for users to find the information needed to service and maintain Hy-Brid Lifts,” JJ Beimborn, Hy-Brid Lifts service manager, said. “The new ticket submission feature streamlines the entire process, providing an easy-to-use resource for customers which quickly provides all the information our service team needs to properly troubleshoot any unforeseen issues.”

Simplifying ticket submission along with the continued expansion of the service team actively decreases wait times throughout the department and allows service representatives to dedicate more time to cases. This additional time can be spent training customers on maintenance best practices to keep their machines up and running for years to come.

“Our training program equips customers with the knowledge and hands-on experience to maximize their equipment’s potential,” Beimborn said. “We are making the necessary resources more readily available to users and enabling customers to maintain larger fleets with more uptime out of each machine.”

Hy-Brid Lifts comprehensive on-site training program covers a wide range of topics from drive and steer usage to hydraulic and electrical maintenance and is available to qualified distribution partners. The manufacturer’s blog, Field Day, is dedicated to service-related topics, featuring updated training resources that include maintenance tips, service guides, and how-to videos, giving technicians ondemand access to critical service information.

Hy-Brid Lifts manufactures all-purpose lifts in electric self-propelled and push-around models. Their lowlevel lifts offer exceptional capabilities in a heavy-duty yet lightweight design which are easy to maneuver with working heights up to 25 feet. Contractors and maintenance technicians rely on them for a wide range of applications across construction, drywall, plumbing, electrical, HVAC, painting, industrial manufacturing, and facility maintenance. All Hy-Brid Lifts are built rental-tough and come with a two-year parts and labor warranty and a five-year structural warranty.

Visit www.hybridlifts.com for the latest innovations.

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