Product News

Software SUpport iS jUSt aroUNd the corNer

“If someone’s calling us for help, then their problem is our problem,” says point of rental’s Vp of Global customer Experience, Darrin Smith. “Support starts with an individual agent and their ability to work with the customer who’s calling in. “It’s a testament to our customer service leadership in each country; it’s all about being local. our customers should expect to speak to us during their business hours, not ours.” says Darrin.

anD that IS WhY Point of Rental is currently recruiting for support experts in New Zealand. Point of Rental has invested considerably in their customer service in 2021, resulting in significant increases in customer satisfaction. The company now aims to add its first New Zealand-based staff members to accommodate the company’s growing customer base in the country. “Customer service has always been important to us, but we realised that (especially with the additional challenges the last year has provided) we could do more,” said Point of Rental CEO Wayne Harris. “The new Pointers have been great and we’re seeing some immediate impacts.” “We love getting people from the hire industry into our team” says APAC Managing Director, Dave Cameron. “They understand our customers because they’ve been the customer themselves. They speak the same language, and they understand what’s important to our customers. We know that software is only as good as the people who stand behind it.” By focusing on customer expectations and clearly communicating how problems are being solved every step of the way, Point of Rental is exceeding industry standards by 30-50% in key metrics like customer satisfaction and net promoter score. Point of Rental provides rental and inventory management software solutions that connect people in every job role throughout a business. Innovative features and caring customer support agents empower users to streamline their operations and grow strategically. For nearly 40 years, the company has been introducing key features to the rental software industry, from route dispatching to wireless alerts to telematics integrations and more. Pointers’ dedication to a superior customer experience has earned them dozens of awards for exceptional rental software and service, including the last seven consecutive RER Innovative Product Awards and three consecutive InTents Readers’ Choice Awards for Computer Software. A six-time Inc. 5000 fastest growing company, Point of Rental serves customers in 80 different countries from offices in the US, UK, Australia, South Africa, and Germany.

Email sales@pointofrental.com or visit pointofrental.com to find out how a team with 600+ years of on-site rental experience can get you where you want to be