// WOMEN’S // SKU
PAGE
LT250
77, 88
CA420
81 ,89
CA421
89
CA436
81, 89
CA1420
81, 89
CA1421
89
CA1428
36, 90
CA1620
87
CA1625
88
CA1626
87
CA1725
87
CA4513
88
SKU
PAGE
AG7
92
CA504
92
CA900
93
CA901
93
CA911
93
CA912
93
If a consumer believes that a manufacturer’s defect has caused unusual wear or otherwise affects the use of the footwear, we require the consumer to return the footwear to the retailer where the footwear was originally purchased. The original selling retailer has its own policies and processes in place to satisfy the consumer including an initial inspection for normal wear. In the event that the selling retailer can not reasonably satisfy the consumer, that consumer may then contact the brand manufacturer. If someone other than the original purchaser contacts or attempts to contact H.H. Brown Shoe Company, Inc. or any of its divisions or affiliated companies, it will be necessary for us to receive the appropriate written authorization from the original purchaser authorizing H.H. Brown Shoe Company, Inc. to discuss the matter with the representative and to deal with the representative in resolving the matter. H.H. Brown Shoe Company, Inc. requires that a consumer have the original sales receipt within one year of purchase and can identify the retailer that the footwear was purchased from. We may use reasonable efforts to contact that retailer on the consumer’s behalf to ensure full satisfaction. In the event that this is not possible the consumer may choose to return the footwear to us for inspection. If a determination is made that there is in fact a defect H.H. Brown Shoe Company, Inc. has, at its option, the right to either repair, credit in full against the purchase of inventory currently in stock at MSRP, prorate the value of the original purchase, as appropriate or replace the footwear with the same or comparably valued footwear. If no defect is apparent the inspected footwear will be returned to the consumer. CONTACT US
CONTACT
// ACCESSORY //
Consumer Return Policy Statement H.H. Brown Shoe Company, Inc. produces quality footwear that serves many different purposes. We stand behind the products that we produce. At times, despite our best efforts to assure the best quality, a product purchased from a retailer may have a defect in materials and or workmanship as there are many components and processes that go into footwear manufacturing.
In 2006, we expanded our facility and relocated our Customer Care Center to Martinsburg, Pennsylvania. We hired a new staff of representatives with sparkling personalities that are dedicated exclusively to the Carolina brand. Give us a call and let us help you with orders, eServices, availability, and anything that just makes us ‘easier to do business with’... Bobbie Clapper Carolina Customer Care Manager Carolina Customer Care Center Hours: Monday thru Friday, 8:00 am — 5:00 PM EST. As always, eService is available around the clock at https://eservice.hhbrown.com Address: Carolina Shoe Company 107 Highland Street Martinsburg, PA 16662 carolinacustomerservice@hhbrown.com Phone Numbers: Tel: (800) 441-4319 Fax: (814) 793-9272
©2017 Carolina Shoe Company
Customer Care
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