CUST OMER SER VICE

Call

1-800-866-1

177 for MACK

The One - Call customer support system a toll - free nationwide hotline that operates hours a day , seven days a including you break down the simply call 1 - 800 - 866 - 1 There a staf f experienced technicians ready They can help troubleshoot a problem get you back the arrange send roadside assistance arrange for towing the nearest MACK

One - Call provides personalized service. The person who initially takes your call will the same person who sees that your situation resolved quickly and your satisfaction. a follow - call necessary , the same familiar voice will the other end the line.

One - Call technicians can also help you plan ahead keep your running ficiently scheduling routine maintenance and lubrication locating the nearest MACK

Questions and Complaints

Y our satisfaction our most important concern.

questions complaints first discuss the matter with the service manager the MACK facility you are not satisfied with the service manager ’ s contact the branch manager , principal general manager the distributorship. assistance required a service dealer , contact the owner the establishment.

for any you need further assistance after dealing with the personnel a MACK subsidiary distributor , contact the regional service manager the nearest MACK regional service The regional service manager has the responsibility and the authority recommend action most cases and (with the aid relevant district service personnel) will make every fort conduct a fair review the

Additional Assistance

additional assistance required, MACK T rucks, Inc. maintains a Customer Service Department (staf fed experienced personnel) aid customers who need information assistance not provided the local regional level.

The Customer Service Department phone number (610) 7093961.

When contacting the regional service fices Customer Service Department, provide the following information:

• V ehicle Identification Number (VIN) This - digit number typically located a label the driver - side door latch post and behind the front axle the front frame

• Model and year the vehicle

• Date that the vehicle was purchased and put into service

• Date(s) and mileage repair(s)

• Dealer that sold and/or serviced the vehicle

• Description unresolved service complaint inquiry

• Summary action taken date (by the dealer and the regional service fice)

• Names individuals (if known) contacted the dealer and the MACK T rucks, Inc. regional service fice.