Common Problems

Troubleshooting

Common Problems

Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as much detail as possible. 2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation. 3. Use the following table with the verified symptom to determine which page to go to.

4. If the Issue is still not resolved, see “Online Support Information” on page 193.

Symptoms (Verified) Go To

Power On Issue Page 142 No Display Issue Page 143 LCD Failure Page 145 Internal Keyboard Failure Page 145 Touchpad Failure Page 146 Internal Speaker Failure Page 146 Internal Microphone Failure Page 148 ODD Failure Page 150 Rightside USB Failure Page 153 Modem Failure Page 153 WLAN Failure Page 154 Acer EasyLaunch Button Failure Page 154 Acer MediaTouch Failure Page 155 Fingerprint Reader Failure Page 155 Thermal Unit Failure Page 156 HDTV Switch Failure Page 156 Other Functions Failure Page 157 Intermittent Failures Page 158 Undermined Failures Page 158