Phone Support
Unlimited HTI AMS Phone Support
Now by calling our Heritage Tractor support line you can get answers faster.
Unlimited John Deere Stellar Support
Receive 24/7 afterhours phone support from John Deere Stellar Support.
$299
These annual agreements can be charged to your John Deere Multi-Use account with many No Payment/No Interest options. Ask us how.
Additional Options
These agreements do not cover problems resulting from intentional misuse or improper installation. Does not cover machine issues not affected by AMS systems.
One Additional Scheduled On-Farm Visit- $200
If there is a problem that cannot be solved over the phone we will come to you.
Our goal at Heritage Tractor is to provide you with an unmatched level of support for your technology investments. These agreement options build on the service that you have come to expect from Heritage Tractor and John Deere. We are committed to providing effective, cutting edge products and support that allow you to manage your business more efficiently and profitably!
Enrollment in One AMS Focused Clinic- $75
Enrollment in one precision farming clinic throughout the year hosted by Heritage Tractor.
AMS Support Agreement
Any customers electing not to purchase a support agreement will be assessed charges at Heritage Tractor’s standard service rates. If applicable, travel time and mileage charges apply.
Enroll by completing below: Name or Farm:____________________________
Ask a Solution Specialist for more details
Premium Package Standard Package Basic Package Phone Support Package Additional Options_________________ Cash or Check
John Deere Finance
Signature__________________________________ Date____________ Email____________________
AMS Support Line (866) 996-3747
Premium
Unlimited AMS Phone Support
Now by calling our Heritage Tractor support line you can get answers faster. Also receive 24/7 afterhours support from John Deere Stellar Support.
Unlimited Remote Display Sessions
Machines equipped with RDA will receive unlimited diagnostic sessions to insure machine optimization.
Bi-Annual AMS Component Updates
Heritage Tractor will be proactive in helping you keep your AMS systems software updated. Includes two systems, additional are $50/system. Restricted to Heritage Tractor Standard Service Area.
Annual APEX Software Update
Maximize the functions in APEX by making sure you are running current software and backing up your data. Includes one laptop or desktop computer.
Two Scheduled On-Farm Visits
Have us insure that your equipment is set up properly prior to going into the field. We can verify your combine settings or your planter offsets are accurate. If there is a problem that cannot be solved over the phone we will come to you. Restricted to Heritage Tractor Standard Service Area.
Loaner AMS Equipment
Rest assured if your equipment under warranty fails. Any current AMS product, we will provide you with loaner equipment to keep you running.
AMS Focused Clinics
Enrollment in all precision farming clinics throughout the year hosted by Heritage Tractor.
$1,200
Basic
Standard
Unlimited AMS Phone Support
Now by calling our Heritage Tractor support line you can get answers faster. Also receive 24/7 afterhours support from John Deere Stellar Support.
Two Remote Display Sessions
Machines equipped with RDA will receive two diagnostic sessions to insure machine optimization.
Annual AMS Component Updates
Heritage Tractor will be proactive in helping you keep your AMS systems software updated. Includes two systems, additional are $50/system. Restricted to Heritage Tractor Standard Service Area.
One Scheduled On-Farm Visit
Have us insure that your equipment is set up properly prior to going into the field. We can verify your combine settings or your planter offsets are accurate. If there is a problem that cannot be solved over the phone we will come to you. Restricted to Heritage Tractor Standard Service Area.
AMS Focused Clinics
Unlimited HTI AMS Phone Support
Now by calling our Heritage Tractor support line you can get answers faster.
Annual AMS Component Updates
Heritage Tractor will be proactive in helping you keep your AMS systems software updated. Includes two systems, additional are $50/system. Restricted to Heritage Tractor Standard Service Area.
or
One Scheduled On-Farm Visit
Have us insure that your equipment is set up properly prior to going into the field. We can verify your combine settings or your planter offsets are accurate. If there is a problem that cannot be solved over the phone we will come to you. Restricted to Heritage Tractor Standard Service Area.
$350
Enrollment in all precision farming clinics throughout the year hosted by Heritage Tractor.
$800
Heritage Tractor Phone Support Hours Off-Season 7:30am to 6pm M-F, 8am to 12pm Sat, Closed Sun In–Season 7:00am to 9pm M-F, 8am to 5pm Sat, Closed Sun John Deere Stellar Support 24/7/362 To reach any of our specialists call:
(866) 996-3747 Under this agreement you will receive priority response and will be contacted as soon as possible