Help for Heroes Trading Ltd Corporate Transparency Framework

HELPFORHEROESTRADINGLTD

FRAMEWORK CORPORATETRANSPARENCY

JUNE 2023

OURCOMMITMENT

As partof a charitableorganisationitis important to Helpfor Heroes Trading thatwestrivetowards only selling products whichbalancethe need to treatpeople fairly andreduceimpacton the environment, withthe requirements ofbeing a commercialbusiness.

As members oftheEthical TradeInitiaitive(ETI) HelpforHeroes Tradingwill followtheETIBase Code,whichsets outthelabourstandards to which weholdourselves andoursuppliers accountable. Wewill aimto raiseawareness ofsocialand environmental risks withinoursupplierbase,and wewant to knowthattheyare beingrecognised, prioritisedandmanagedat everystageofthe supplychain.

HelpforHeroes Tradingseeks to work in partnershipwithSuppliers who candemonstrate thatthey areself-sufficientinbeingableto meetall therequirements forthesustainablesupplyof Products. This will onlybeachievedina relationshipbuiltontrust,wherebothHelpfor Heroes Tradingandour Suppliers areopen,honest and willingto work together.As partners withour Suppliers,HelpforHeroes Tradingwants to supportimprovements inthesupplychainandwill work withsuppliers to overcomechallenges.

©HelpforHeroes

©HelpforHeroes

Sensitivity: Operational

Help for Heroes Tradingcommitsto:

• Buildingmutuallybeneficiallong-termrelationships withSuppliers

• ConductingfairpricenegotiationswithSuppliers

• Managingdevelopmenttimelinestoavoidundue pressureon thecriticalpath

• Placingordersingood timeandagreeingreasonable deliverydateswhichworkfor bothHelp for Heroes TradingandtheSupplier

• PayingSuppliersontimefor goodsdelivered

• Makingsoundsourcingdecisionsbasedonmore thanpurelyprice

• Agreeingreasonabletimeframesforimprovementof anyissuesregardingsustainablesourcing

• ApplyingthesamerequirementsofSuppliersfairly acrossthesupplychain.

• We dorecognisethatourcommitmenthasto beproportionatewiththescaleof ourbusiness,team resourceandpotentialimpact.

OUREXPECTATIONSFROMSUPPLIERS

• Be experts in their Product and to continually develop their expertise and capability

• Only do what they can do cost effectively and ethically

• Provide visibility and transparency of the entire supply chain, including materials and logistics

• Commit to consistent and up to date compliance with the ETI base code including providing evidence of Factory Audit reports

• Fully understand and adhere to any applicable laws and legislation of the countries in which the Supplier is operating and working, and with any voluntary standards

• Comply with all relevant packaging regulations and use recycled materials wherever possible

• Be able to support any ethical or environmental claims with documented evidence

• Have a culture of ongoing improvement in production efficiency, labour and environmental standards in order to minimise the impact of their operations.

12/07/2023

Sensitivity: Operational

©HelpforHeroes

OURSTRUCTURE

Help for Heroes Trading is theretailarmof thecharityHelp for Heroes basedin theUK, sellingclothing,homewaresand gifting throughonlinechannels. Humanrightsstandardswithinour supply chainaremonitoredby theBuyer and follows up if anyissues arefound. They regularly report totheHead of department.OurBoard level riskregister highlightsethicalissuesif raisedandis reviewed by the Boardquarterly.

Help for Heroes Trading is ledby their CommercialDirectorand an accountable Boardof Directors,whoalsoreport tothe Boardof Trustees for thewider Charity. Issues can be escalatedtobe includedon the CharityRiskRegisterif necessary.

12/07/2023

HelpforHeroesCharity Trustees

(RiskRegisterreviewedbyFinance,RiskandAudit Committee)

HelpforHeroesTradingLimitedBoard

Commercial Director

Headof Department

Buyer

PRIORITISINGHUMANRIGHTS

Help for Heroes Trading are committed to the identification and prevention of any risks to the human rights of workers within the businessand supplychain.

In following the base code of the Ethical Trading Initiative, we ensurethat regular checks are conducted and reviewed at sites manufacturing our products to ensure workers are treated fairly, that their human rights are respected and supplierscomply with all relevant legislation. This is 'Tier 1' transparency.

Our next step will be investigating 'Tier 2' (raw materials etc) for our key suppliers.

12/07/2023

IDENTIFYINGSALIENTRISKS

The Covid-19pandemic has placed huge pressures on Health and Safety, reducedthe job security in many regions, and hit vulnerable groups of workers very hard. Many regions have seen political upheavals and natural disasters increasing the issue of refugees and migrants in many surrounding countries and beyond. This makes it much more difficultto identify and defend the human rights of hidden, trafficked and abused migrants who are being employed in the casual unregulated labour markets around the globe.

©HelpforHeroes

Sensitivity: Operational

HelpforHeroesTradinghave identifiedour salienthuman rights risksto be:

• Healthand safetyconditionsforworkers.

• Workinghours.

• Fairwages andsocialsecurity.

• Unauthorised sub-contracting

• Discriminationandharassment.

Thesehave been identifiedthroughknowledgeof prominentrisksinthegeographicalareas weare operatingin(egTurkey, Chinaand Bangladesh) and the typeofApparel and Textlesproductionwe undertake.AlsobyworkingwithETI to understand issuesas they emergeor develop.

Wewillcontinueworkingto further map out our supplychain (beyondTier1) withcontinuedreview and monitoringoffactory audits.Byinteracting and havingconversationswithsuppliersand engagingwithother ETImembers,wewillput our focus onthe salientriskswe have identifiedand workingto managetheserisks.

OURSUPPLYCHAINS

84% of our revenue comes from products sourced from Bangladesh, Turkey and the UK

In 2022 we sourced products from 8 countries, working with 29 product suppliers. These products include apparel, accessories, homewares and gifts. Our top four countries were Bangladesh, Turkey, the UK and China which accounted for products making 97% of our revenue. All of these have their own risks associated highlighted.

Where products are imported and finished in the UK we ensure that products and supply chains meet the standards of the ETI’s base code and suppliers have ethical policies and practices in place.

For a full list of our suppliers please click here

TRADEUNIONRIGHTS,RESPECTFORFREEDOMOF ASSOCIATIONANDCOLLECTIVEBARGAINING

As a member of the ETI (Ethical Trading Initiative), Help for Heroes Trading fully support and are committed to the base code standard allowing for freedom of association and the right to collective bargaining to be respected by employers and governments. Through the review of factory audits we seek to ensure that freely elected worker representatives or trade unions always participate in the audit process.

Help for Heroes does not collectively bargain on employee terms and conditions of employment as we do not formally recognise a Trade Union. However, all employees do have a statutory right to have a trade union representative with them during certain meetings. This is regardless of whether they're members of a recognised trade union or not. We informally consult with all employees on contractual changes and ways of working.