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Better Banking for people with dementia DEMENTIA Australia’s Centre for Dementia Learning has today launched ‘Better Banking for people with dementia’ - a new online education program for banks and the financial sector to learn about the impact of dementia and how to provide improved services for people living with dementia, their families and carers. Dementia Australia Chair and former Chair of the Australian Competition and Consumer Commission (ACCC) Professor Graeme Samuel AC said Better Banking for people with dementia is an invaluable education program everyone in the Australian financial sector should undertake. “Better banking for people living with dementia requires only one hour to complete yet provides a comprehensive overview of dementia and
advice on how to better meet the financial needs of people living with dementia,” Professor Samuel said. “With an estimated 459,000 Australians living with dementia in 2020 and numbers on the rise, now is the time for banks and the financial sector to learn about dementia and how to best serve customers impacted by the disease.” Better banking for people living with dementia is a simple to use online program with interactive videos, quizzes, clickable graphics and flashcards, all designed to effectively engage and educate. Extensive research and development was undertaken in creating the program including consultation with Australians living with dementia and their carers, Bendigo Bank, Victoria Police and The Hon
Dr Kay Patterson AO, Age Discrimination Commissioner. Marnie Baker, Managing Director Bendigo Bank said Better Banking for people with dementia has been tested by Bendigo Bank staff with overwhelmingly positive feedback to-date. “The increasing number of Australians living with dementia deserve financial services provided by staff
HomeBuilder starts to lift residential building loans
NEW ABS lending figures for July show that HomeBuilder has started to drive a recovery in loans for home building. “The 9% jump in the number of owner occupier loans for the building of new homes in the month is encouraging and shows the highly effective impact of HomeBuilding in activating demand,” Denita Wawn, CEO of Master Builders Australia said. “However, the outlook for the industry and the economy is extremly grim and HomeBuilder should be extended for 12 months in the Federal Budget to help maintain a pipeline of work and be a lifeline for buiders and tradies,” she said. “Lending for residential land purchase jumped by 31.5% over the month. There was also an increase (+4.0%) in the number of loans provided for the purchase of new dwellings by owner occupiers during July,” Denita Wawn said. “The home renovations market also appears to be responding well to the
September 17, 2020
roll out of HomeBuilder across the country. During July, the number of loans to owner occupiers for home alterations/additions experienced a 6.3% uplift compared with the previous month,” she said. “Our latest forecasts estimate that HomeBuilder is likely to boost new home building commencements by almost 10,000 during 2020-21 but the sector still faces a forecast of 27% decline,” Denita Wawn said. “The heavy interlinkage between construction and the wider Australia economy means that the economic benefits across a range of sectors will be even greater than a boost to residentil building activity,” she said. “While the purchase of established homes are obviously not eligible for HomeBuilder, lending in this part of the loan market still jumped substantially during July. This is another encouraging sign, showing that HomeBuilder is starting to help strengthen sentiment even in those areas which is does not directly target,” Denita Wawn said.
that are knowledgeable, understanding and compassionate towards their needs,” said Ms Baker. “Better Banking for people with dementia enhances the education and support Bendigo Bank staff have and creates the dementia-friendly experience our customers should expect.” For enquires about purchasing access to Better
Banking for people with dementia please contact the Centre for Dementia Learning on 1300 DEMENTIA (1300 336 368) or via email. Dementia Australia wishes to thank Bendigo Bank for its support of the development of Better Banking for people with dementia. Dementia Australia is the national peak body and charity for people, of all ages, living with all forms of dementia, their families and carers. It provides advocacy, support services, education and information. An estimated 459,000 people have dementia in Australia. This number is projected to reach almost 1.1 million by 2058. Dementia Australia’s services are supported by the Australian Government. National Dementia Helpline 1800 100 500. Interpreter service available .
AMP “Fee for No Service” rip off could see half a million shareholders claim losses over massive share price fall AS many as 500,000 shareholders may be eligible to join the class action which was commenced after AMP’s share price crashed when it was forced to disclose that it had ripped off customers during the Banking Royal Commission. A Court-ordered claim registration process is currently open with a deadline of 23 November 2020. The class action alleges AMP’s shares tanked after the company disclosed to the Banking Royal Commission that it charged customer fees for no service, failed to notify ASIC after becoming aware of the breaches and then mislead ASIC about the extent of its misconduct. The revelations in April 2018 saw AMP’s shares to fall by about 11 per cent the following week, wiping a reported $2 billion from the company’s market value. Maurice Blackburn Principal Vavaa Mawuli said Maurice Blackburn was getting on with the job of obtaining a recovery for affected AMP shareholders. “This case alleges AMP breached
its obligations to act efficiently, honestly and fairly in providing financial services to its customers. It also failed to disclose market sensitive information to the Australian Stock Exchange. This amounts to misleading and deceptive conduct and is a breach of the company’s continuous disclosure obligations,” Ms Mawuli said. Investors who purchased AMP shares between 10 May 2012 and 13 April 2018 and/or American Depositary Receipts representing AMP shares between 7 June 2012 and 13 April 2018 are invited to register their interest in the AMP Shareholder Class Action before 23 November 2020 ahead of a Courtordered mediation in April of next year. Maurice Blackburn is Australia’s leading class action law firm with an unparalleled record as the only Australian firm to have recovered in excess of $100 million in shareholder class actions, a record we have achieved on seven occasions.
