HOW WE WORK GUIDE
an overview of our shared values & communication tools 2022
USF Health Administration's mission:
Drive a culture of operational excellence through collaborations and implementation of quality services and systems in support of the USF Health community.
STRATEGIC INITIATIVES
AdvancethemissionofUSFHealthbysupporting initiativesthatshapethefutureofourorganization.
PROJECT MANAGEMENT
Provide thoughtful and results-driven project management services to support USF Health's continued development and respond to the changing needs of our community.
ADMINISTRATIVE & OPERATIONAL SUPPORT
Providequalitysolutionsthatfosteranoptimalworking andlearningenvironmentforUSFHealth faculty,staff,andstudents.
F O C U S A R E A S
Our Communication Framework: The 5 C's
Color:
Physically, what does it look like? What is the deliverable? Is this an email, work template, new process, etc.?
Context:
Why are we doing this? How does it fit into our mission, strategic priorities, and annual goals?
Connective Tissue: Cost:
What deadlines, actions, and initiatives are reliant on this? What is the priority level? Is there a model to work off of?
How much should this cost, in both time and resources to complete?
Consequences:
What happens if this isn't completed on time? Are there competing priorities? If yes, what is the impact?
sharing and requesting information, and establishing deliverable expectations
Foster a safe space to share opinions by welcoming & respecting all perspectives.
How We Make Decisions using problem solving techniques for a broad impact
Be fact based, alternatives-driven & mindful of consequences, keeping in mind our department's mission & priorities.
Gather opinions independently, when appropriate, then collectively weigh all options.
Make decisions as a team when appropriate, and keep the group small to make decisions that have a broad impact.
How We Resolve Conflicts
approaching the situation with a growth mindset
Solution Oriented Growth Mindset
SHOW CURIOSITY WHEN DISCUSSING IDEAS, EXPLORING HOW THOSE SOLUTIONS ADDRESS THE PROBLEM.
BE OPEN TO OTHERS' COMMUNICATION STYLES, ASSUME POSITIVE INTENT, AND LISTEN WITHOUT JUDGEMENT.
Point of View
Acknowledgment
BE HONEST ABOUT MOTIVES TO RESOLVE THE CONFLICT & KEEP IN MIND OTHERS' POINT OF VIEW.
DO THE RIGHT THING & ACKNOWLEDGE WHEN YOU'RE WRONG; MOVE FORWARD WITH A POSITIVE ATTITUDE.
How We Solve Problems & Make
common
KEEP OUR MISSION AND GOALS IN THE FOREFRONT.
GO BEYOND THE SYMPTOMS TO IDENTIFY THE ROOT CAUSE.
TAKE OWNERSHIP AND REACH OUT FOR ADVICE/IDEAS.
USE EVIDENCE TO BRAINSTORM AND WEIGH POSSIBLE SOLUTIONS.
BE TRANSPARENT AND KEEP PEOPLE INFORMED OF OUR PROGRESS.
Progress
working together toward
goals
Determine if a meeting is needed or if issues can be resolved via a oneon one interaction.
Expectations for Meetings
respecting others' time and fostering meeting effectiveness
Include a statement of purpose and/or agenda in all meeting invititations.
Have your camera on whenever possible during virtual meetings.
Only take meeting minutes when appropriate, but always define action itemswho is going to do what, by when.
Limit attendee list to needed participants (i.e., those who add value or will be impacted by decisions).
Come prepared to meetings, be present, and be on time.
Promote honest conversations and psychological safety, and encourage meeting participants to share real opinions.
How We Prioritize Work managing expectations and completing our goals
Focus on what is truly urgent and requires attention. Be realistic about the time and effort required.
Limit distractions to ensure dedicated time for our work.
Make sure the work connects to the goals and success of our team. Decline activities that do not align with our goals.
Involve the right people to help decide what's most important when we struggle with conflicting priorities.
How We Share Knowledge & Feedback
continually improving and evolving as professionals
PROVIDE FEEDBACK:
Provide specific & concrete feedback regularly and in real time.
Ensure feedback is about work, not the person. Offer constructive criticism privately.
SHARE KNOWLEDGE: Share knowledge with our team by creating process/documents and storing in a central location.
BUILD SKILLS:
GIVE PRAISE:
Continually build new skills by showing curiosity and asking questions.
Praise others and celebrate our successes as a team!
How
We Maintain Work/Life Balance ensuring success in all areas of life Informkeystakeholdersofour timeoffandincludeanout-ofofficemessageinouremail withalternatepointofcontact. Completecommitments beforegoingonleave,when able. Arrangeforcross- coverageon criticaltasks/projects. Expectresponsestowork messagesuponanindividual's returnduringnormalbusiness hours. Respectothers' timewhentheysettheir"DoNotDisturb" on MicrosoftTeams. Practicemindfulawarenessto bemoreattunedtoeveryone's emotions,time,andfeelings.
USF Health Administration pledges our commitment to embody these values as we work with each other and will strive to continually adapt this guide as we grow and evolve.
2022