issue 18 summer 2013
healthcare manager inside
heads up:2
What you might have missed & what to look out for Leading edge: Jon Restell inperson: Paul Worthington, Cwm Taf Community Health Council inpublic: The Cotton Rooms, UCLH
letters & comment:8
Mark Lever: the Care Bill is a small step forward for people with autism
features:10 published by
Managers in Partnership www.miphealth.org.uk 8 Leake Street, London SE1 7NN | 0845 601 1144 Managers in Partnership is the trade union organisation providing support and advice to senior managers in healthcare in the UK on employment matters, careers and management practice. We represent their views to policymakers, employers, the media and the public.
Mark Britnell: integration trumps competition Interview: London Ambulance Service’s new boss Ann Radmore Christina Patterson: are we really listening to patients? Older People: making Francis count
regulars:20
Legal Eye: capability dismissals – reason or excuse? Tipster: coaching for managers MiP at Work: asserting your rights under TUPE
backlash:24
healthcare manager | issue 18 | summer 2013
Welcome to the summer issue of healthcare manager, the magazine from MiP, the specialist trade union for health and social care managers. This issue focuses on the patient voice and how we can listen and learn from patients and families to improve their experience. This is central to Robert Francis’ recommendations for culture change following his inquiry into Mid Staffs. Christina Patterson, former Independent columnist and health campaigner, writes from personal experience of receiving NHS care. Michelle Mitchell from Age UK argues that improving dignity in care for older people is not a complicated recipe. We have an interview with Ann Radmore, recently appointed chief executive of London Ambulance Service, who points out that the Francis Report is relevant to paramedics as well. And we hear from Paul Worthington about the Welsh way of involving patients through Community Health Councils. We also have our regular features on MiP at work, including Legal Eye, which explains the law around capability dismissal procedures. I hope you enjoy the magazine. Do let us have any comments on the content or any other views. Marisa Howes Executive editor
1