Leadership Courses Brochure

INTRODUCTION

IMPROVING QUALITY OF CARE THROUGH LEADERS

A ‘Well Led’ organisation will be en-route to gaining ‘outstanding’ at inspection. It is vital that leaders of all levels are given the resources they need to not only do their job but also to reflect on their own practice. HCPA’s leadership courses are all designed to focus on the care sector and not just on theoretical models of leadership. There are courses for those brand new to leadership (such as team/shift leaders) and also courses for senior managers. Providing a safe space to discuss and plan new strategies, we want managers to be transformational with their teams and these courses are written in a way to enable this without feeling that aims are beyond tasks that can be carried out in a real working environment.

HCPA’s Leadership Practice Educators have worked extensively within the Social Care sector holding a range of positions to include owning Domiciliary Services, Operations Directors, Head of Learning & Development, Quality & Compliance Manager, new business starts ups, Supported Living Manager and bring a wealth of experience and knowledge to support you to develop yourself, your team and service.

DAVYD STRAHAN-HUGHES

LEADERSHIP AND COMMERCIAL EDUCATION MANAGER

HCPA.INFO/UPCOMING-TRAINING

LEADERSHIP@HCPA.CO.UK

MEMBERSHIP

SHARING BEST PRACTICE IN CARE THROUGH PARTNERSHIP

ANNUAL MEMBERSHIP

£60* per site

*Price if paid by Direct Debit

WHO CAN BE A HCPA MEMBER?

Anyone who provides adult social care in Hertfordshire can be a member. From Residential and Nursing Homes, Care at Home, Day Services, Nursing Agencies and Hospices to Direct Employers & Supported Living; all are welcome to join HCPA as a member.

WHY BECOME A HCPA MEMBER?

The majority of Hertfordshire care providers are HCPA members. By being a HCPA member, you are able to access information, support and advice from a friendly, knowledgeable team in addition to:

HCPA membership is recognised as a quality mark by both HCC and CQC inspectors

Becoming a member will demonstrate to HCC and CQC monitoring officers that your organisation is committed to continually improving your service and the standard of care you provide by actively engaging with the local Social Care Community along with regional and national initiatives.

• HCPA membership is recognised as a quality mark by both HCC and CQC inspectors

Becoming a member will demonstrate to HCC and CQC monitoring officers that your organisation is committed to continually improving your service and the standard of care you provide by actively engaging with the local Social Care Community along with regional and national initiatives.

• Bespoke Care Sector Training from HCPA or our network of Approved Training Providers

Training courses and qualifications for all levels of care staff, such as:

- Care Certificate training and Continuing Professional Development courses

- Health specific topics, and Leadership Courses

- Open Courses and Short Qualifications

- Subject specific information sessions and webinars

- Access to bespoke Leadership Training including endorsed Skills For Care subjects

• Access to a range of services designed to support your business

• Impartial Assessor (fully-funded) – help speed up hospital discharges with a trusted impartial patient assessmenthttps://www.hcpa.info/impartialassessor/

• The Skills Training and Needs Analysis – Valuable evaluation to quality assure your staff training requirementshttps://www.hcpa.info/services/stan/

• Employment of new staff through the Herts Good Care Recruitment service (fully-funded)

https://www.hcpa.info/good-care-campaign/

• A range of services from our Trusted Partners, including: discounted products such as protective and safety equipment, care-specific insurance, HR and legal expertise, catering services, creative business video services, consulting, tender writing, car leasing, and many more…

ASSOCIATE MEMBERSHIP?

• Access the Impartial Feedback Service (available post-COVID) –Find out what staff, service users, families and professionals say about your servicehttps://www.hcpa.info/services/impartial-feedback-service/

• Utilise toolkits and checklists to help you quality assure your business

• Manager Coaching and Mentoring including support in a crisis

• Support line for EU staff relating to Brexit

• Herts Care Search (fully-funded) – Residential services can promote their facilities and bed availability online -

https://www.hcpa.info/services/herts-care-search/

• Building Partnerships and Networking

- Access to a COVID-19 support line

- Be part of a collective voice for adult social care in Hertfordshire

- Benefit from our close links to the Hertfordshire Health and Social Care network

- Join Network Events, forums and virtual information sessions, free of charge, to hear the latest updates and share your views

- Use the HCPA membership logo on your marketing materials to demonstrate your engagement

- Attend subject specific webinars on high profile topics

- Benefit from the Care Professional Academy to help support your staff, improve your staff retention, and promote the invaluable role you play in the sector

- Access all your staff training in one place through the Care Professional Academy Provider Portalhttps://provider.careprofessional.co.uk/. Help support your staff, improve your staff retention, and promote the invaluable role you play in the sector!

Please note: Benefits are subject to change

Not based in Hertfordshire? If you met the following two criteria, you could become an Associate Member and benefit from a discount on our training:

1. An application is made from a neighbouring county (such as Bedfordshire, Buckinghamshire, Cambridgeshire, Essex or London)

2. The organisation making the application has at least one site within Hertfordshire

enquiries@hcpa.co.uk

| https://www.hcpa.info/membership/

LEADERSHIP

INTRODUCTION

Leadership is a predictor of quality outcomes in health and social care. Authentic leaders offer good role models consistent with values and vision. They offer individualised consideration of staff. Leaders inspire and motivate others to contribute to the success of the organisation.

Good leadership will improve the quality and consistency of health and social care being delivered. It will improve staff engagement and retention rates. Stimulating creativity and innovation, boosting the organisations reputation and overall success.

MANAGING DIFFICULT CONVERSATIONS: A GUIDE FOR LEADERS

DURATION

Half-day

INFORMATION

This course is suitable for line managers or those in a leadership role who are responsible, or oversee performance management, capability and disciplinary procedures

The course will enable learners to learn how to initiate and manage challenging conversations using effective and practical techniques. Challenging conversations can include issues relating to performance, managing challenging people and resolving conflict

LEARNING OBJECTIVES

• Articulate the importance of managing challenging conversations

• Be able to initiate and lead an effective conversation and focus on utilising win/win strategies for the parties involved

• Manage performance around sensitive subjects using practical and effective techniques

• Support new supervisors to effectively deal with staff who can be challenging

I found the course to be engaging and had a great balance of teaching and interactivity.

KG, HERTFORDSHIRE INDEPENDENT LIVING SERVICE

COURSE

FOR YOUR ORGANISATION*

*Minimum numbers and terms and conditions apply

AN INTRODUCTION TO CARE LEADERSHIP

DURATION

1 day

INFORMATION

This course will teach learners about effective leadership and help them identify different management techniques. This course also provides an opportunity for learners to reflect on their own management style, to recognise positional power, and how to become more influential. Learners will identify top tips for effective leadership and learn how to implement these.

LEARNING OBJECTIVES

• Identify effective management and leadership styles

• Agree behaviour expectations

• Understand one minute management techniques

• Evaluate own management and leadership style

• Implement process for one minute management techniques in own setting and record

As a new leader at my workplace, I've taken a lot from the course and I'm definitely going to put that into practice and reflect on my own practice. There's a lot I'm going to change at work and to my own style of leadership

ON, CANDOUR CARE SERVICES

COURSE

EXCLUSIVE FOR YOUR ORGANISATION*

*Minimum numbers and terms and conditions apply

DURATION

2 days

INFORMATION

This course is suitable for a wide range of roles, including:

• experienced care staff who provide support to new starters

• care staff who are already working in the role of Supervisor/Team Leader and who are mentoring or supporting others within their team

• those progressing or wishing to progress to a Team Leader position which involves coaching and mentoring

The course provides an understanding of effective mentoring, explores the role and benefits of mentoring, and the use of tools and skills to support the mentoring process.

LEARNING OBJECTIVES

• Have knowledge and understand the benefits of mentoring, identify different types of mentoring, and describe the role of a mentor

• Have knowledge and understand how a mentoring agreement works. Identify the importance of using a mentoring agreement, what the agreement should cover and how to embed this in their organisations and practice

• Have knowledge and understand the skills and tools required by a mentor, describe good communication skills, and use these within their practice, identify questions that can be used within the mentoring process and how to reflect.

I really enjoy this course. It’s diverse and inclusive. The trainer engaged all participants to join in the conversation CH, LOWER GREEN LIMITED

*Minimum numbers and terms and conditions apply EXCLUSIVE FOR YOUR ORGANISATION*

MENTAL HEALTH IN THE WORKPLACE FOR MANAGERS –LEADERSHIP STRATEGIES L3 (ACCREDITED)

DURATION

2 days

INFORMATION

The objective of this course is to support managers, specifically in relation to understanding mental health in the workplace, how mental ill health may affect employees and how managers can support employees. The manager’s role is to lead, mentor and support an employee to proactively engage in their employment, contributing to the growth of an organisation and working in a way that supports the individual’s own growth as well as the organisation’s objectives and values. The management role involves supporting employees who may present with mental ill health in the workplace and this course provides an understanding of the basic principles relating to supporting mental health in the workplace and promoting a positive, ‘wellness at work’ culture.

LEARNING OBJECTIVES

• Understand the moral, financial and legal rationale for supporting wellbeing in the workplace

• Understand the relationship between mental wellbeing and the workplace

• Understand ways to engage in a mental health conversation with employees

COURSE

FOR YOUR ORGANISATION*

*Minimum numbers and terms and conditions apply

• Understand ways to support employees in relation to their mental health and wellbeing

• Understand the absence management and return to work process in relation to mental health and wellbeing

• Understand ways to manage manager’s own wellbeing in the workplace

PRINCIPLES OF TEAM LEADING L2 (ACCREDITED)

DURATION

3 days

INFORMATION

This course is aimed at care staff who are either progressing or wish to progress to a Team Leader position. It is also useful for those already newly appointed to the role of Supervisor/Team Leader. This course will provide learners with an understanding of leadership styles within organisations. Learners will develop knowledge of team dynamics and the techniques used to manage the work of teams. Learners will also gain an appreciation of the impact of change management and how a motivated team affects an organisation.

LEARNING OBJECTIVES

• Have knowledge and understanding of different leadership styles within an organisation and be able to confidently use different leaderships styles

• Have knowledge and understanding of team dynamics and explain and describe the purpose of different teams, along with team development and behaviour

• Have knowledge and understanding of the techniques used to manage the work of teams and Learners are able to describe and use a range of techniques to monitor the flow of a team

• Have knowledge and understanding of the impact of change management within a team and explain the

importance of accepting positive change and how to implement change

• Have knowledge and understanding of team motivation and understand the techniques that can be used to motivate staff and how having a motivated staff team supports an organisation

*Minimum numbers and terms and conditions apply

The content was valuable

INTRODUCTION TO COACHING FOR MANAGERS

DURATION

2 days

INFORMATION

This course will provide learners with an introduction to coaching and in context to their role as a leader. Learners will explore the concept of coaching and how it can be used within the workplace to improve performance.

LEARNING OBJECTIVES

• Describe what coaching is

• Identify how coaching can be used in the context of the workplace

• Identify the benefits of coaching for the: Organisation, Manager, Team and Individual

• Describe a coaching model that could be used to support effective coaching in the workplace

• Identify barriers to coaching in the workplace and describe ways to overcome them

• Explain the use of learning styles in coaching

• Identify the key elements of a coaching plan

• Identify the importance of setting goals and targets

• Explain the importance of constructive feedback in the coaching relationship

• Explain the importance of maintaining records of coaching

REFLECTIVE PRACTICE *

LEARNING OBJECTIVES

• TBC

*Minimum numbers and terms and conditions apply

MANAGEMENT

INTRODUCTION

Management in health and social care encompasses the efforts involved in planning, directing and co-ordinating a safe and high quality service.

The ability to motivate team members, collaborate and proactively implement needed changes. Providing high quality health and social care through effective communication, teamwork, time management, stress management and effective decision making.

CONFLICT MANAGEMENT: A GUIDE FOR LEADERS

DURATION

Half-day INFORMATION

This course is suitable for anyone who has line management responsibility or wishes to improve their mediation skills. Conflict can occur in any organisation and between all types of people. Solving conflict that satisfies staff and service users is essential in creating and maintaining a positive working environment This course gives managers and supervisors the skills to prevent, defuse and resolve conflict that occurs in their setting.

LEARNING OBJECTIVES

• Recognise the different types and common causes of conflict

• Analyse the factors that influence human responses in a conflict situation

• Identify techniques used to prevent conflict or from conflict escalating

• Utilise different tools to manage ongoing conflicts including negotiation and mediation

• Establish best practice to follow after conflict has been defused.

Thank you. Going forward I plan to implement what I have learnt into the way that I deal with different situations and reflect on my practices to ensure that my management style is appropriate for the occasion.

SO, P&P COMMUNITY SERVICES

*Minimum numbers and terms and conditions apply

DURATION

Half-day INFORMATION

This course is best suited for all managers/seniors or supervisors who have direct line reports. The course will aid learners in identifying their “Thieves of time”, analysing and prioritising their task responsibilities and provide practical tools to manage time more effectively

LEARNING OBJECTIVES

• Balance an open-door policy with actioning important strategic task

• Prioritise and manage your workload using effective techniques

• Work effectively with others to achieve optimal results

• Support the team to work SMART around time management

The course was well prepared and quite informative, I am excited to go back to work and put into practice all that I have learnt.

PN, SIGNATURE AT CHORLEYWOOD

*Minimum numbers and terms and conditions apply EXCLUSIVE FOR YOUR ORGANISATION*

RECRUITING FOR VALUES: LEADING A COMPASSIONATE CARE SERVICE

DURATION

1 day

INFORMATION

This course is suitable for all managers, HR, leaders, Seniors or anyone responsible for the recruitment of staff. The course is aimed at those who want to learn value based recruitment techniques and how this can improve staff retention levels. The course will cover values, vision and behaviours of the care organisation, value based recruitment, the 6 c’s in recruitment, expectations of staff behaviour and action plans for recruitment strategies

LEARNING OBJECTIVES

• Understand the behaviours framework – being a compassionate service

• Understand behavioural interviewing – searching for compassion in behaviour

• Understand value based interviewing – searching for compassion in the person

• Evaluate staff attitudes and assess current culture

This has been a very interesting course especially as we are looking at recruitment and retention within the company. The resources and information will enable the company to update and reflect good values and strategies moving forward

MH, R4R HOME CARE SERVICES

*Minimum numbers and terms and conditions apply

REDUCE COMPLAINTS & IMPROVE YOUR CUSTOMER SERVICE

DURATION

1 day

INFORMATION

This course will allow learners to identify who their customers are and how behaviours, organisation values and culture impacts customer service; as well as identify how customers feel when engaging with care professionals. With a focus on effective customer communication and how to manage difficult conversations through understanding difficult behaviours of people staff will be supported to deliver, measure and plan for excellent customer service which could influence the reduction of complaints.

LEARNING OBJECTIVES

• Understand what good customer service looks like and all the elements for consideration

• Implement action plan for improvements

EXCLUSIVE FOR YOUR ORGANISATION* OPEN COURSE

*Minimum numbers and terms and conditions apply

• Share knowledge and key elements of the course with team to be able to have a greater impact across the service

RETENTION: STRATEGIES FOR RETAINING A COMPETENT WORKFORCE

DURATION

1 day

INFORMATION

This course is best suited to leadership/senior roles or anyone who has responsibilities for staff. The course gives learners the opportunity to discuss best practice ideas and identify current organisational culture and trends

LEARNING OBJECTIVES

• Identify why people leave job roles

• Utilise new techniques to keep staff motivated and loyal

Great training with multiple tools and approaches to consider and implement at home level. Excellent interaction to keep the group engaged

ES, NOUVITA HEALTHCARE

FOR YOUR ORGANISATION*

*Minimum numbers and terms and conditions apply

MANAGING PEOPLE: PROACTIVELY RAISING

PRODUCTIVITY THROUGH PERFORMANCE MANAGEMENT

DURATION

1 day

INFORMATION

People are any company’s greatest asset and even more so in the care sector, so how do you ensure you keep the right people in the right jobs? This course has been designed to support managers at all levels to reflect on staff performance and grow staff teams to work together creating a ‘can do’ environment where challenges are met with passion and enthusiasm and staff are confident in their place in the company. Learners will learn how to stand back and look at systems and process models

LEARNING OBJECTIVES

• Understand current ideas about performance management

• Consider how performance management applies to your current role and how to manage ‘difficult conversations’

• Link organisational strategy and targets to your teams job roles and objectives

• Increase your confidence in coaching, influencing, delegation and feedback skills when appraising individual performance formally and informally

• Understand and apply capability policies and procedures to address performance gaps

• Reflect on team structure

• Great trainer, making everyone feel at ease and allowing us time to join in and ask questions. I learnt a lot about different management styles and how to improve team performance and will be taking lots away with me to grow. Thank you.

GN, PEACE HOSPICE CARE

*Minimum numbers and terms and conditions apply

DURATION

2 days

INFORMATION

This course will provide learners with the knowledge needed to deliver professional supervision practice. Both theoretical and practical techniques are analysed in relation to legislation and performance management. This course can be used to support those wishing to prepare for a supervisory role or to enhance the practice of those already in such a role

LEARNING OBJECTIVES

• Explain the purpose of supervision

• Discuss how the principles of supervision can be used to inform performance management

• Analyse how to support individuals through professional supervision

• Evaluate how professional supervision supports performance

Great Tutor, the content was great and very informative. It has made me think about my approach to supervision in a great way. I have already started sharing learnings with fellow managers and encouraging them to attend course and it is really good

TG, KNIGHTINGLES HEALTHCARE

TRAINING MANAGEMENT L3 (ACCREDITED)

DURATION

2 days

INFORMATION

This course has been designed for training coordinators who are responsible for managing the organisational training needs. The course will support the learner to ensure they have the right staff with the right skills in the right place, identify skills gaps and ensure there is suitable training for the whole team.

Please note this is not a course for developing trainers, it is for those organising training

LEARNING OBJECTIVES

• Develop a business case for training and development

• Evaluate the importance of lifelong learning to organisations and individuals

• Explain the role of the Training Manager/Coordinator within an organisation

• Establish their favoured learning style by completing a questionnaire

• Critically compare the available development interventions

• Explain the purpose and four steps of evaluation

• Analyse completed training/development against intended outcomes

• Identify ways of measuring training effectiveness in financial terms and analyse cost implications

• Analyse the organisational impact of training

• Develop a coaching plan for an individual within own organisation

• Analyse cost implications of appropriate training

• Evaluate the organisational impact of training

This was a quality course that that was informative and engaging. This will most definitely improve my practise. DM, VISION MENTAL HEALTH

*Minimum numbers and terms and conditions apply EXCLUSIVE FOR YOUR ORGANISATION*

GOVERNANCE & COMPLIANCE

INTRODUCTION

Governance is a framework for making sure that health and social care services provide excellent ethical standards of service and continue to improve them. It’s the process by which accountability for the quality of health and social care is monitored and assured.

Governance and compliance should have a high profile to ensure that the quality of care is the highest priority at every level. Values, behaviours, decisions and processes develop safe and effective practice. Governance supports staff in continuously improving the quality and safety in health and social care.

EFFECTIVE COMPLAINTS MANAGEMENT

DURATION

Half-day

INFORMATION

This course is suitable for those with the authority to receive and process complaints. Learners will discuss current complaints management processes and compare with recommended best practice. This course provides learners with techniques to effectively investigate, assess and resolve complaints with a positive solution.

LEARNING OBJECTIVES

• Identify what is important to the complainant

• Analyse the stages of the complaint handling process

• Utilise investigatory techniques to reach evidence-based conclusions

• Assess all evidence to resolve complaints with appropriate solutions

• Explain the positive outcomes of complaints

Very informative. Will definitely take this knowledge with me and apply at work.

JJ, HERTS AT HOME

*Minimum numbers and terms and conditions apply EXCLUSIVE FOR YOUR ORGANISATION*

CAPACITY ACT FOR MANAGERS

DURATION

Half-day INFORMATION

This course covers the essential elements contained within the Mental Capacity Act, including:

• The core principles of the MCA

• Assessing capacity

• Learning who can make decisions

• Lasting power of attorney and advance decisions

• Independent mental capacity advocates

• ‘Best interests’ decisions

• DoLS (Deprivations of Liberty Safeguards)

• Useful resources

LEARNING OBJECTIVES

• Identify their legal responsibilities under the MCA

• Apply MCA principles when managing care services

• Explore roles and responsibilities for making decisions

under the MCA

• Recall how to use a framework for supporting and involving people when making decisions PRICING

EXCLUSIVE FOR YOUR ORGANISATION* OPEN COURSE

*Minimum numbers and terms and conditions apply

CARE SETTING RISK ASSESSMENT FOR MANAGERS

DURATION

1 day

INFORMATION

This course is designed for managers, senior staff or any person who has a responsibility to complete, manage and review risk within their service as part of person-centred care provision. The learner must be in a health and social care role.

This course covers the process of identifying risks in health and social care settings as well as roles and responsibilities in producing and reviewing risk assessments.

• Manage practice which supports person-centred assessments rather than service-led assessments

• Define how models of risk management can be used in positive risk taking

• The course will cover legislation and legal responsibilities pertaining to health and safety risk assessment

• The process and stages of effective risk management

LEARNING OBJECTIVES

• Recognise the legal responsibilities of risk assessment.

• To define the process and stages of effective risk management and embed this within their service.

• To ensure risk assessments are effective and person centred.

• To recognise the importance of effective risk

• The hierarchy of control

• Carrying out and completing effective risk assessments

• To undertake risk assessments and make judgements on control measures

• To effectively review and update

management within COVID-19.

• To recognise the importance of effectively reviewing and updating risk

Fantastic course, great interaction, very beneficial

LS, HOMECARE 360

*Minimum numbers and terms and conditions apply EXCLUSIVE FOR YOUR ORGANISATION*

BUILD A CULTURE OF DIGNITY FOR MANAGERS

DURATION

1 day

INFORMATION

This course is designed for any leaders or managers who are directly responsible for line managing their work force and/or lead their team. The course covers what dignity in behaviour looks like, how to be a good role model, and how to support staff and service users in a dignified manner

LEARNING OBJECTIVES

• Summarise what dignity is and how it is promoted within the organisation

• Use reflective practices

• Identify new ways of working and state how these practices will be implemented

• Demonstrate knowledge of staff personalities and skill mix by getting it right for team development

• Identify new ways of recording and sharing information

Very useful training

RG, VILLA SCALABRINI

*Minimum numbers and terms and conditions apply

UNDERSTANDING CQC INSPECTIONS

DURATION

1 day

INFORMATION

This course is aimed for Nominated Individuals, Registered Managers and Compliance Managers. Learners will need to have some knowledge of CQC inspection and should be working in the role related to supporting or attending inspection and covers:

• The Course covers the history of the CQC and its purpose

• The Care Act 2014 and how this links to CQC inspection

• The CQC Fundamental Standards and how these are implemented into inspection

• The inspection Criteria

• Key themes of inspection

• The New CQC strategy

• How to prepare your service ready for inspection

• The different types of inspection

LEARNING OBJECTIVES

• Recognise the responsibilities involved in inspection and how to embed this within their service.

• Have clear guidance on inspection criteria and how the CQC inspect services

• Have knowledge of the fundamental standards and the expectations of these

• Have a wider knowledge of the inspection criteria

• Gain confidence in ensuring services are ready for inspection

• How CQC makes judgements

• Key Lines of Enquiry and how these are measured during inspection

• Legislation relating to inspection

• Understanding the Key Lines of Enquiry and what these mean for services when inspected

• Barriers to achieving good and outstanding during inspection

• Common issues that can affect a rating

• Further help and support

• Understand the different types of inspection

• Gain information on the New CQC Strategy

• Gain understanding of legislation linked to CQC inspection and to use this with confidence

• Have an awareness of barriers that may affect ratings

• Have further guidance and signposting on areas of support

The information provided was clear and easy to understand. The training really gave me a better understanding of what CQC is expecting from us as a service provider

L, MY HOMECARE

MEMBERS

ASSOCIATE NON-MEMBER

GOVERNANCE: ENSURING COMPLIANCE THROUGH BEST PRACTICE

DURATION

2.5 day programme, across 5 half day courses

INFORMATION

This programme, split into individual courses for each of the 5 CQC Key Lines of Enquiries (KLOEs), supports providers to ensure governance within their organisation. Each course looks at Safe, Effective, Caring, Responsive & Well-led (KLOEs) in the following topics:

• Highlighting areas of concern regarding governance via different mediums. Establishes understanding of CQC, SQUIG and PAMMS

• Looking at the key areas of concern

• Roles and responsibilities and accountabilities of the Nominated Individual, Registered Manager and Compliance lead and how these triangulate within governance

• Defining each of the five key lines of enquiry covered by CQC and defining knowledge, confidence and competence

LEARNING OBJECTIVES

• Recognise the responsibilities involved in governance and how to embed this within their service

• To have clear guidance regarding the roles, responsibilities and accountabilities with different roles

• To have knowledge of what different inspecting bodies provide and support given

• To be aware of areas of concern and how to ensure governance is met

• How to link reflective practice in continuous improvement

• Action planning and next steps

• Guidance on testing and triangulating action plans

• Discussion and information on tool kits. Mock inspections, audit tools and consultation

• To have a wider knowledge of inspection criteria and how to measure this

• Be able to confidently work with action plans and tool kits to ensure good governance and compliance within the service

• To be signposted to areas that will support with governance and compliance

Thoroughly enjoyed both days and feel I am taking away a great deal of useful information

AW, JUBILEE HOUSE CARE TRUST

*Minimum numbers and terms and conditions apply EXCLUSIVE FOR YOUR ORGANISATION*

EMPLOYMENT RESPONSIBILITIES & RIGHTS FOR SOCIAL CARE LEADERS L2 (ACCREDITED)

DURATION

2 day

INFORMATION

This course is for staff within services who are new to HR systems, processes and procedures with no previous HR qualifications. These could range from Senior staff through to Owners & Directors. The course covers a wide range of areas including:

• Employment legislation

• Employment Contracts and associated documents

• GDPR

• Right to Work in UK

• Investigations

LEARNING OBJECTIVES

• Know the statutory responsibilities and rights of employees and employers within own area of work

• Understand agreed ways of working that protect own relationship with employer

• Understand how own role fits within the wider context of the sector

• Grievance & Disciplinary processes including appeals

• The impact HR has on organisation culture, services and the wider profile of the Social Care Sector

*Minimum numbers and terms and conditions apply EXCLUSIVE FOR YOUR ORGANISATION*

• Understand career pathways available within own and related sectors

• Understand how issues of public concern may affect the image and delivery of services in the sector

SAFEGUARDING FOR LEADERS

INTRODUCTION

Safeguarding is the protection of a person’s health, wellbeing and human rights. The right to live in safety, free from harm, abuse and neglect.

Everyone working in adult health and social care contributes to the safety of the people they support. It’s essential they have the right skills and knowledge to recognise and respond effectively to potential abuse or neglect.

Organisations always working to reduce the risk of abuse or neglect and safeguarding adults in a way that recognises their choice and control.

DURATION

Half-day INFORMATION

This course identifies what Duty of Candour means and how to embed a transparent culture within learners organisation. Learners are taught the skills needed to report mistakes and who they should report to. Through sharing their experiences and troubleshooting with others, Learners are able to analyse the current trends and culture of their organisation to help them make improvements.

LEARNING OBJECTIVES

• Recognise where a transparent culture is required and why

• Describe the impact that clear reporting procedures have on their organisation

• Explore the need for ‘lessons learned’ and clear improvement structures

• Analyse the requirements of Duty of Candour under CQC registration

Much improved knowledge of duty of candour which I can use in my job role moving forward

EA, PRIMECARE LTD

*Minimum numbers and terms and conditions apply EXCLUSIVE FOR YOUR ORGANISATION*

WHISTLEBLOWING: ARE YOU LISTENING?

DURATION

Half-day INFORMATION

This course explores whistleblowing and related best practice guidance. Delegates will consider the use of active listening as a tool to address concerns and support service improvement.

LEARNING OBJECTIVES

• Summarise the meaning of whistleblowing

• Recognise the difference between whistleblowing and a grievance

• Analyse the importance of actively listening to concerns

• Evaluate systems and processes for active listening to recommend improvements

Trainer was really good and engaging, took a lot of ideas away with me and felt I learnt a lot and will certainly help me in my future job role as team leader.

DD, ST. ANDREWS

EXCLUSIVE FOR YOUR ORGANISATION*

*Minimum numbers and terms and conditions apply

SAFEGUARDING: ROOT CAUSE ANALYSIS

DURATION

Half-day INFORMATION

This course covers how to promote and develop robust root cause analysis practice within your organisation. It will support staff to take appropriate and positive action to protect someone’s safety, welfare and wellbeing

LEARNING OBJECTIVES

• Explore what root cause analysis is

• Evaluate new ways of working and state how these practices can be implemented

• Explore appropriate tools and techniques to identify and document the root causes of incidents and recurring problems in their organisation

• Explore new ways of recording and sharing information

The course was relevant and nicely conducted to us all KH, AMBIENT SUPPORT LTD

FOR YOUR ORGANISATION*

*Minimum numbers and terms and conditions apply

COMMUNICATING WITH THE WIDER TEAM – FOR MANAGERS

DURATION

1 day INFORMATION

This course is designed for any senior care staff or managers who are directly responsible for Safeguarding and have the responsibility for communicating with the wider team. The course covers how to promote and develop robust system for communications within your organisation and the wider team. It will support staff to take appropriate and positive action to protect someone’s safety and welfare and wellbeing

LEARNING OBJECTIVES

• Explore who the wider team are and the importance of good communication

• Evaluate new ways of working and state how these practices will be implemented

• Explore ways to support difficult conversations when communicating with the wider team

• Explore new ways of recording and sharing information

Thank you for delivering the course and keeping us engaged at all times

AR, LONDON PARAMOUNT CARE

ADVANCED SAFEGUARDING: CREATING A CULTURE OF DEVELOPING PROFESSIONAL CURIOSITY

DURATION

1 day

INFORMATION

This course is aimed for people who have an influence over the work practice and culture of an organisation. It covers how to create a culture of professional curiosity within your organisation, how to be a good role model, and how to support staff to take a professionally curious approach. The course will also support learners to identify steps to take which are appropriate, which are a positive action to protect someone’s safety and welfare

LEARNING OBJECTIVES

• Explore what professional curiosity is and how it can be promoted within the organisation

• Analyse the barriers to professional curiosity

• Evaluate new ways of working and state how these practices can be implemented

• Explore ways of holding courageous and difficult conversations

• Explore new ways of recording and sharing information

Course was well focused on the subject and had great presentation style with plenty of opportunities to ask questions and talk about real life examples which all made for a really enjoyable and informative course.

ZO, TEONFACARE

SKILLS FOR CARE ENDORSED

INTRODUCTION

These leadership courses utilise Continuing Professional Development modules endorsed by Skills for Care, which HCPA is a centre of Excellence for. Skills for Care Endorsement is the bespoke quality mark that is given to the best learning and development providers with the adult social care sector. By meeting the Skills for Care Workforce Development Fund criteria, through HCPA you could access these learning programmes fully funded (terms and conditions apply). Email leadership@hcpa.co.uk for more information.

WORKFORCE DEVELOPMENT FUND

By completing your Adult Social Care Workforce Data Set (ASC-WDS, previously known as NMDS), you may be eligible to access the Workforce Development Fund (WDF). The WDF is funding from The Department of Health and Social Care which can be accessed by completing Skills for Care endorsed courses. Owing to the importance of high-quality care and the continuing professional development of staff across the adult social care sector, WDF allows you to claim back money towards the costs for completing these programmes.

You’ll simply need to complete a Member’s Declaration Form, which will be sent out to you, and ensure you keep your ASC-WDS up to date. Due to the unique funding opportunity and for these courses to remain fully funded, providers are required to meet certain criteria. This will need to be agreed, prior to training, to confirm your booking. Terms and conditions apply, funding is offered on a first come, first served basis and is limited.

Email leadership@hcpa.co.uk for more information.

UNDERSTANDING PERFORMANCE MANAGEMENT

DURATION

1 day

INFORMATION

Understanding Performance Management is a practical Continuing Professional Development module endorsed by Skills for Care. It looks at the key principles, expectations and purpose of effective performance management. Identifying leadership behaviours, strategies and tools that support effective performance management and its importance in nurturing accountability at every level.

LEARNING OBJECTIVES

• Understand the performance management cycle, including processes for managing different types of performance

• Understand causes of poor performance, how to minimise them

• Gain awareness of strategies to improve performance, managing and retaining high-performing staff

• Develop cultures that encourage confidence, responsibility and accountability

• Become an effective role model, coach and mentor

*Minimum numbers and terms and conditions apply

Funding: Fully funded opportunities are available via WDF*

*Terms and conditions apply EXCLUSIVE

UNDERSTANDING SELF-MANAGEMENT SKILLS

DURATION

1 day

INFORMATION

Understanding Self-management Skills is a practical Continuing Professional Development module endorsed by Skills for Care which will help managers to tackle isolation, manage time, build resilience, and ensure wellbeing. It will look at techniques and tools which can support managers to self-manage and understand when and how behaviours can influence and impact on others. Unlike undertaking formal qualifications, which can often feel like a solitary process, this module connects managers with their peers. A desire to support themselves and their team with self-management is required by learners.

LEARNING OBJECTIVES

• Explain the impact of your own beliefs and values

• Understand self-management, self-awareness and confidence

• Develop cultures using practical strategies that foster resilience

PRICING

EXCLUSIVE FOR YOUR ORGANISATION*

*Minimum numbers and terms and conditions apply

Funding: Fully funded opportunities are available via WDF*

*Terms and conditions apply

• Deal with pressure and stress using well-being strategies including delegation

• Gain awareness of time management, techniques and tools.

UNDERSTANDING WORKPLACE CULTURE

DURATION

1 day

INFORMATION

Understanding Workplace Culture is a practical Continuing Professional Development module endorsed by Skills for Care, to explore organisational culture. It looks at impacts, drivers and influences, considering the critical links between vision, values and culture. By influencing and developing the culture of the service, this course will provide practical support for change.

LEARNING OBJECTIVES

• Develop a clear understanding of what culture is

• Understand the relationship between culture, values and vision

• Understand approaches for assessing culture and steering action

• Understand simple rules for turning values into action

• Understand nudge as applied to head, hear and environment

• Gain awareness of a range of nudge activities for developing culture

*Minimum numbers and terms and conditions apply

Funding: Fully funded opportunities are available via WDF*

*Terms and conditions apply EXCLUSIVE

DURATION

5 days

INFORMATION

This course is aimed at aspiring managers and deputies and is designed to help leadership teams understand the value of effective leadership in Adult Social Care. Learners will develop their leadership and management potential, gain knowledge and be supported and challenged to put this into practice, boosting capacity to lead and manage effectively. The programme includes an emphasis on reflection, helping to learn from experiences and thinking about how to do things differently or get better at recognising what they do well.

LEARNING OBJECTIVES

• Successful behaviours for leaders and managers

• Developing a positive culture

• Effect supervision

*Minimum numbers and terms and conditions apply

Funding: Fully funded opportunities are available via WDF*

*Terms and conditions apply

• Leading and managing the process of change

• Leading and managing the inspection process

DURATION

4 days

INFORMATION

This course is aimed at registered managers, regional managers, directors and owners. It will help learners to develop their leadership and management potential, gain knowledge and be supported and challenged to put this into practice. The programme includes an emphasis on reflection, helping to learn from experiences and thinking about how to do things differently or get better at recognising what they do well.

LEARNING OBJECTIVES

• Develop a clear understanding of what well-led looks like in a care setting

• Develop a clear understanding of how leadership strategies and techniques can be used to transform services and improve the quality of care

• Develop the confidence and skills necessary to lead services in an increasingly complex and challenging context

• Develop clear goals and commitment to improve your

personal leadership effectiveness

• Learn from the experience of others by working with them in a range of collaborative learning activities and networking opportunities

*Minimum numbers and terms and conditions apply

Funding: Fully funded opportunities are available via WDF*

*Terms and conditions apply EXCLUSIVE FOR YOUR ORGANISATION*

DURATION

5 days

INFORMATION

The Leading Change, Improving Care course takes a practical look at how to influence and implement the necessary changes to meet current and future challenges and service needs in health and social care. It explores how to lead and manage change within teams and organisations and provides tools and techniques to drive change and ultimately improve the quality of care delivered. The programme enables participants to consider their own leadership styles. It focuses on the impact these have on themselves and their team, how to become a more effective leader and how to influence and motivate teams.

LEARNING OBJECTIVES

• Understand how to lead and manage the process of change within your team and organisation

• Understand how to facilitate change sensitively, understanding reactions to change and how to build resilience for change

• Develop successful leadership skills and behaviours

• Build an action plan to continue to develop a change in culture within your organisation PRICING

EXCLUSIVE FOR YOUR ORGANISATION*

*Minimum numbers and terms and conditions apply

Funding: Fully funded opportunities are available via WDF*

*Terms and conditions apply

SUCCESSION PLANNING & CONTINUING PROFESSIONAL DEVELOPMENT

INTRODUCTION

https://www.hcpa.info/succession-planning/

Skills for Care have endorsed HCPA’s Leadership Programmes and both stages are fully funded. Course content has been specifically written to focus on:

• Person-Centred Care

• Improving the quality of care services across Hertfordshire

• Focus on all KLOES especially Well Led and Safe

• Succession Planning for you, your team and your service

If you’re looking to develop into a new role and want to increase your knowledge and skills; or you are in an existing role looking to freshen up and stretch your knowledge, skills and learn from peers complete our Expression of Interest Form at the link below, and we will make contact with you to discuss the most suitable course and stage for you.

https://hcpa.wufoo.com/forms/zfwu4251h8iuwu/

Funding: These courses have been funded through partnership with Hertfordshire County Council (HCC) and Integrated Care Systems (ICS)

SKILLS FOR CARE ENDORSED

DURATION

5 days

INFORMATION

This programme provides new and aspiring leaders to become knowledgeable, confident, and competent at leading your teams. Learning experience will be through course contents, experience, and knowledge of HCPA’s leadership team plus provides an opportunity to become part of a small group of peers from other organisations within the same sector to learn from each other, support and develop together. Stage 1 will include the following topics:

• Understanding Team Dynamics

• Behaviour of Leaders

• Developing a great culture & person-centred planning leading to positive outcomes.

• Recruitment & Retention

LEARNING OBJECTIVES

• Implement new leadership techniques to motivate & develop your team

• Attract, recruit & retain talent in a competitive candidate market

• Develop a positive and developing care centred culture

• Carry out effective and inspiring supervision and development of individuals

• Effective Supervision & Coaching

• Change Management + Managing Difficult Conversations

• Preparing for Inspections

• To understand and implement change management with confidence

• To understand and implement change management with confidence

• Integrated working with other professionals to achieve person centred outcomes

• Be inspection ready

The course was relevant and I gained knowledge from participating in groups and sharing with other participants. I will implement most knowledge gained at my workplace and will continue to refer to course resources shared. Thank you for the opportunity

RC, ACCEDO CARE LTD

CONTINUING PROFESSIONAL DEVELOPMENT STAGE 2

SKILLS FOR CARE ENDORSED

DURATION

5 days

INFORMATION

The second stage now supports those leaders who want to further develop and concentrate on transforming their service. It is designed for regional managers, directors and owners of organisations providing services in adult health and social care, to become knowledgeable, confident, and competent at leading your teams. Learning experience will be through course contents, experience, and knowledge of HCPA’s leadership team plus provides an opportunity to become part of a small group of peers from other organisations within the same sector to learn from each other, support and develop together. Stage 2 will include the following topics:

• Know yourself – Looking inwards

• Leading successful service

• Leading high performing teams

• Beyond Boundaries

LEARNING OBJECTIVES

• Be able to plan and strategically analyse key patterns and trends across your care service

• Calculate risks across your service, focusing on the commercial and care elements

• Lead teams across multiple sites to operate efficiently and safely

• Recruitment & Retention

• Reflective Practice & Root Cause Analysis

• Systems Leadership – working together with health partners

• Increase competitive edge on recruitment and retention of key staff

• Identify and implement changes from Root Cause Analysis

• Integrated working practices with health professionals

Despite the many leadership courses I had attended prior to joining the course, I have gained a wealth of information and acquired invaluable tools which I am now implementing in my organisation

LM, COMPASSION PLUS HEALTHCARE LTD

TEAM BUILDING TOOL

INTRODUCTION

HCPA’s TEAM building tool is a powerful behavioural assessment tool that measures an individual's dominant behaviour style in four areas.

During this training, you will learn how to use this knowledge to improve communication, enhance teamwork, and drive results.

Whether you're a manager, team leader, or a care professional, this training will provide you with the tools and insights you need to achieve your full potential and succeed in any situation.

DURATION

Half-day INFORMATION

Our exclusive T.E.A.M building tool is a method to measure personality traits and preferences. It is useful in the workplace because it can provide insight into an individual's strengths, communication style, decision-making, and work environment preferences, allowing for more effective teamwork and collaboration, better job satisfaction, and improved conflict resolution. This course can be bespoke and is adaptable to all levels and type of staff. Each experience is unique and non-evasive, focusing on the individual participants in the room. Get a deeper understanding of yourself with our exclusive online assessment tool. This course is fun and engaging whilst providing essential skills.

LEARNING OBJECTIVES

• Understanding team dynamics

• Improving communication and decision making

• Building trust

• Encouraging collaboration

• Developing leadership skills

• Personal development PRICING

*Minimum numbers and terms and conditions apply

INSPIRE

BESPOKE TRAINING FOR YOUR ORGANISATION

INTRODUCTION

www.hcpa.info/skills-for-care-endorsed-training

Do you have more than 8 learners?

Why not have your own bespoke programme designed around your organisation & needs!

HCPA can develop training to suit the needs of the business and we will help support your leaders with internal coaching throughout the programme. As a Centre of Excellence, HCPA can include Endorsed Skills for Care modules under the INSPIRE Framework. We can include your own values, policies and procedures and help to facilitate changes.

Training can be delivered face-to-face at HCPA, virtually or hybrid (using our state-of-the-art training rooms)

Interested but have less than 8 learners?

We can match you with other local organisations so that you can still participate.

Need leadership training that’s not listed in this brochure?

Email leadership@hcpa.co.uk and we may be able to develop this for you.

SKILLS FOR CARE ENDORSED

DURATION

Dependent upon options chosen

INFORMATION

This framework has been set up to enable care organisations to access bespoke training for their aspiring senior staff and/or managers. HCPA are able to offer a ‘Pick ‘n’ Mix’ course that each company can decide what they want to include in their bespoke programme by choosing both core and optional courses.

The company can choose from a mix of training courses and assured or endorsed courses. Any combination can work, so the bespoke programme can be as big or small as the company wishes. If there is something not on the framework that a company wishes to be included, HCPA can look to add this in!

This opportunity to build a bespoke programme will support new and aspiring leaders to become knowledgeable, confident and competent at leading your teams.

• Grow leadership talent within a bespoke programme

• Choose modules which fit your needs

• Based on learning and reflection

Lead to Succeed

Leading Change, Improving Care

Optional MODULES:

Understanding Performance Management

Understanding Self-management Skills

Understanding Workplace Culture

PRICING

*Minimum numbers and terms and conditions apply

Funding: Fully funded opportunities are available via WDF*

*Terms and conditions apply

CHAMPIONS

INTRODUCTION

hcpa.info/courses/category/education-for-trainers/

HCPA Champions have been developed to create succession planning and sustainability within the care sector, while supporting providers with best practice and creating a culture of prevention and how to work internally and externally with Health and Social Care Professionals.

The unique HCPA Champion model provides organisations with the opportunity to manage prevention and complex issues by up-skilling and empowering a staff member. Giving them the enhanced knowledge and confidence to drive change through mentoring, coaching and training. As well as ensuring your service is following national guidance from NICE, LeDeR and the Oliver McGowan Core Capabilities Framework, which CQC will regulate.

A Champion will bring forward to their organisation what they have learned and in their role as Champion, cascade the information to their wider team. Throughout their learning experience they will be given tools to mentor and coach other staff. This creates stronger professional relationships and supports ‘better outcomes of the individuals you support’.

Why should my organisation have Champions?

• Champion courses are a great way to develop staff, empowering them to take responsibility to ensure best practice standards are met for your service

• Development often leads to better retention and improved quality of care

• Intensive course allows for in-depth learning, ensuring a deeper understanding of topic areas

• Organisations can demonstrate their dedication to staff training in specialist topics

• Champions receive even more points on the Care Academy to unlock even more rewards and savings

Expectations of being a Champion:

• Share knowledge to staff through team meetings, mentoring and coaching

• Gain topic specific knowledge, including an accredited unit qualification (selected programmes)

• Keep up to date with resources and support via the HCPA Members Zone

• Take responsibility to champion the topic area to ensure the care provider meets best practice standards

• Build strong relationships with professionals

• Support “Better outcomes for the individuals you support” for topic area

• Review Governance of the topic including reviewing and update policies and procedures to meet standards

• Attend yearly Continuing Professional Development and complete reflective accounts to enable revalidation

Selecting your Champion:

To help you select your chosen Champion, they will need to:

1. Be a member of staff with authority to mentor staff and work with external partners

2. Have enthusiasm and dedication to promote best practice in the organisation and action change

3. Be committed to multi-disciplinary working, both internally and externally

4. Have confidence and strong communication skills to share information with staff teams via team meetings

5. Have the ability to critically review current governance processes for the topic area

These courses will enable care professionals to take on the role of Champion within their organisation, for these topics. The Champion will have a clear understanding of local and national guidance and legislation and will cascade this information amongst care teams, improving the safety and quality of care for individuals.

ADULT DISABILITY POSITIVE BEHAVIOUR SUPPORT CHAMPION

LEARNING OBJECTIVES

• Explain the context of the positive behavioural support model

• Define the term ‘challenging behaviour

• Recognise the context in which challenging behaviour occurs

• Outline how to contribute to the functional analysis in relation to an individual’s challenging behaviour

• Describe the key characteristics of positive behavioural support

• Explain how to implement primary prevention strategies

• Outline how to use a person-centred approach to develop plans that promote participation

• Describe how to implement secondary prevention strategies

• Explain how to implement non-aversive reactive strategies

•

DEMENTIA BEHAVIOUR SUPPORT CHAMPION

LEARNING OBJECTIVES

HCPA offer two Enabling Champion courses: CHAMPIONS

ENABLING & MOBILITY CHAMPION FOR OLDER PEOPLE IN CARE SERVICES CHAMPION

ENABLING & POSTURE CHAMPION FOR LEARNING DISABILITY SUPPORT SERVICES CHAMPION &

LEARNING OBJECTIVES

• Understand the champion role and how this can benefit their organisation

• Understand the process of SMART goal setting and be able to relate this in own place of work

• Understand how to promote an Enabling Care Culture (including spotting problems that may arise and how to appropriately signpost to Professionals)

• Communication and Motivational Strategies (including Goal Setting)

• Anatomy and Physiology (including the importance of

physical activity and how to encourage participation in ADLS by using normal movement)

• Posture and Positioning (including awareness of joint positioning and optimal alignment, and how to check sitting posture)

• Therapeutic Handling (including how to facilitate movement by using therapeutic touch)

• Acute Deterioration (including the use of RESTORE2 and NEWS2)

END OF LIFE – ADVANCE CARE PLANNING CHAMPION DURATION

4 days

LEARNING OBJECTIVES

• Understand the champion role and how this can benefit their organisation

• Understand the process of SMART goal setting and be able to relate this in own place of work

• Understand assessment and care planning in end of life care

• Understand the holistic approach to end of life care

• Understand person centred assessment and planning

• Understand advanced care planning

• Understand the care professional’s role within end of

life care in care home and home care settings

• Identify local services available to support end of life care

• Understand recent developments in end of life care and how this relates to the care professional’s role

• Identify sources of further information and guidance relating to end of life care when required

Found this the best course I have been on to date. I have thoroughly enjoyed it and will take away a lot more knowledge in the area. On what is a tough subject, it was delivered in a respectful way. Would highly recommend this course

PM, HOME INSTEAD

LEARNING OBJECTIVES

• Understand the champion role and how this can benefit their organisation

• Understand the process of SMART goal setting and be able to relate this in own place of work

• Understand the benefits of where falls and frailty overlap and the importance of awareness and prevention

• Understand how to identify falls and frailty

• Understand how an individual’s risk of falls and frailty can be assessed, monitored, and reviewed

• Learn the current evidence, legislation and guidance relating to falls and frailty

• Approaches to falls with those living with Dementia

• Understand the difference of dementia and delirium, linking to falls and frailty

• How to get up from the floor safely after a fall

• Understand the local management of a fall pathway for care homes

• Understand a range of effective interventions to reduce the risk of falls and frailty, linking to physical and mental health

• Understand why we must evidence enabling care, preventing sedentary behaviour

• Understand where you can find support in the community and the importance of using a multi-disciplinary approach

LEARNING OBJECTIVES

• Understand the legislation and guidance underpinning IPC governance and how you can embed this using the IPC toolkit

• Ensure the service understands and is meeting the regulatory and local monitoring requirements for IPC, including the consequences of incorrect practice

• Recognise and review the responsibilities involved in effective IPC Practice throughout the organisation, including process for escalations

• To have clear guidance and structure regarding the roles, responsibilities, and accountabilities with different roles for IPC

• Understand good methods of communication with the wider staff teams and explore how you will establish ongoing communication to the wider team on good IPC practice

• Understand the requirements for and creating a robust IPC policy and procedures including audits, training, competencies and observations

• How to complete effective audits, observations and competencies on PPE, Hand Hygiene and environmental cleaning

• Explore ways to support difficult conversations due to poor practice and how to mentor/ coach staff to improve their practice

• How to link reflective practice in continuous improvement and to be aware of areas of concern

• Understand and embed the regular use of the IPC toolkit to review your services IPC practice against requirements as the IPC lead Very

HCPA offer two Medication Champion courses:

CARE HOME MEDICATION CHAMPION

HOMECARE MEDICATION CHAMPION & DURATION

4 days

LEARNING OBJECTIVES

• Understand the champion role and how this can benefit their organisation

• Understand the process of SMART goal setting and be able to relate this in own place of work

• Have a clear understanding of the national and local guidance relating to medication management in care homes, and how to embed these within your organisation

• To feel confident addressing concerns around medication management and understand how to implement action plans using SMART goals

• To complete a level 3 unit on how to safeguard the well-being of individuals in relation to medication use

Brilliant course. Learnt so much that I’m excited to share with colleagues!

CM, ELEANOR PALMER TRUST CHAMPIONS

LEARNING OBJECTIVES

• Understand the champion role and how this can benefit their organisation

• Understand the process of SMART goal setting and be able to relate this in own place of work

• Understand the importance of the Mental Capacity Act 2005

• Understand the key elements of the Mental Capacity Act 2005

• Understand "restraint" as defined in the s6(4) Mental Capacity Act 2005

• Understand the importance of complying with the Mental Capacity Act 2005 Code of Practice when working with individuals who lack capacity

• Complete a level 3 unit on understanding the Mental Capacity Act

Would highly recommend anyone in a care setting to do this course

NEUROLOGICAL CARE CHAMPION DURATION

5 days

LEARNING OBJECTIVES

• Understand the champion role and how this can benefit their organisation

• Understand the process of SMART goal setting and be able to relate this in own place of work

• Understand how to support individuals to manage stroke according to legislation, policy and guidance

• Understand specific communication factors affecting individuals following a stroke

• Understand changing physical needs of individuals affected by stroke

• Understand the impact of the effects of stroke on daily living

• Understand the associated complications for an individual with stroke

• Understand the importance of adopting a person-centred approach in stroke care management

• Complete a level 3 unit on understanding stroke care management

• Have an awareness of the presentation, and common treatments for the conditions of Parkinson’s Disease, Motor Neurone Disease, Multiple Sclerosis, epilepsy and Guillaine Barre

• Understand how to complete a comprehensive assessment of a service user with a neurological condition and identify any additional needs

• Understand a range of MDT professionals in Hertfordshire, how they can support service users, and when to refer to them.

Course was amazing! All information was very useful

JN, HOME INSTEAD

SAFEGUARDING CHAMPION

DURATION

4 days

LEARNING OBJECTIVES

• Understand the champion role and how this can benefit their organisation

• Understand the process of SMART goal setting and be able to relate this in own place of work

• Understand the impact of current legislation for the safeguarding of adults at risk of abuse or neglect

• Understand how to respond to suspected or alleged abuse

• Understand how to participate in inter-agency, joint or integrated working in order to protect vulnerable adults

• Understand how to support others in safeguarding

• Complete a level 4 unit on understanding safeguarding and protection in adult care settings

I really enjoyed the course and I learnt so much, thank you

AO, NOUVITA HEALTHCARE CHAMPIONS

SKIN HEALTH CHAMPION

DURATION

4 days

LEARNING OBJECTIVES

• Understand the champion role and how this can benefit their organisation

• Understand the process of SMART goal setting and be able to relate this in own place of work

• Understand the need for tissue viability risk assessment

• Be able to undertake tissue viability risk assessment

• Be able to record and report on tissue viability risk assessment

• Understand when the risk assessment should be reviewed

• Understand the presentation of moisture lesions, cellulitis and other common skin conditions and how this differs from pressure ulcers.

This course was very helpful and gave me more knowledge.

RK, VILLA SCALABRINI

Please note: This course currently has an onsite observation and will not be able to be delivered out of county.

01707 536020

leadership@hcpa.co.uk

hcpa.info/upcoming-training