Farm Science Annual Report 2013
Farm Science’s operational excellence
services. Farm Science’s churn-reduction
activities target operating expenses and
programme will be enabled by innovative
capital expenditure efficiency through
commercial bundles of fixed line, mobile
simplifying its products and platforms and
communication and value-added IP services
reducing personnel costs. Operational
packages. In FY13 Farm Science has
excellence is also expected to deliver process
continued to drive penetration of bundled
simplification and a reduction in errors
consumer and SME packages, focused its
and re-work. As well as lowering costs,
resources on targeting high-value mobile
this is expected to drive improvements in
market segments and has re-signed some
customer experience. In FY13 Farm Science
key ICT business customers.
re-engineered certain key operational
These operational and commercial initiatives
processes, initially within gadgets , sprockets
will be supported by further investment
and widgets, re-negotiated certain supplier
in Farm Science’s customer satisfaction
contracts to improve service delivery and
initiatives, such as‘Right First Time’,which
reduce costs and delivered cost benefits from
systematically identifies and removes
insourcing previously outsourced support
sources of inefficient service delivery and
functions.
customer pain points. In the longer term,
Farm Science’s commercial excellence
Farm Science aims to deliver revenue
activities target improvement of margins
growth, possibly by exploring opportunities
across the product portfolio by lowering
to enter new adjacent markets, such
costs within its customer operations and
as entertainment, financial services or
growing revenue through new products and
consumer payments.
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