
1 minute read
A Retail Education for What’s Next
from HHIQ Q4 2021
The Retail Management Certification Program is a college-level course developed by NHPA in conjunction with industry experts, university educators and successful retailers. The power of this program is its direct impact on the performance of participating companies. The course curriculum includes 25 sessions that cover multiple aspects of the business, and its industry-specific nature allows the learning to be immediately applied to the business. Sessions are designed specifically for employees of independent home improvement businesses and focus on key business-related topics with an emphasis on ROI.
To learn more about the course curriculum, instructors, business improvement projects and more, download the full learning guide at YourNHPA.org/rmcp.
BY CHRISTINA MANOCCHIO
taff can make or break a company. They are the front face of your store; they are responsible for your customer service and sales. That’s why training your staff is critical to the success of the business. Making sure they are appreciated and knowledgeable is the responsibility of the company.
Hiring
There are a variety of approaches to hiring and training staff, which all depend on workplace needs. This also goes for the