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FREE PRESS A Division of Simon & Schuster, h c . 1230 Avenue of the Americas New York, NY 10020 Copyright O 2004 by FranMinCovey Co. All rights resen-ed, including the right of reproduction in whole or in part in any form. FREE PRESSand colophon are trademarks of Simon & Schuster, Lnc. For information about special discounts for bulk purchases, please contact Simon & Schuster Special Sales: 1-800-456-6798 or business@simonandschuster.com

Book desip by Ellen R. Sasahara hlanufactured in the United States of America

Library of Congress Cataloging-in-Publication Data ISBN 0-684-84665-9 Excerpt from "Two Tramps in Mud Time" from The Poetry of Roben. F~ost edited by Edward Conner-y Lathem. Copyright 1936 by Robert Frost, O 1964 by Lesley Frost Ballentine, O 1969 by Henry Holt and Company. Reprinted by permission of Henry Holt and Company, LLC.


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Ulricht DCJ. zenger~and n. smallwood. Results- based Leadership: How Leaders Build The Business And Improve The bottom line. Boston: Harvard Business School Press11 999. Vaillb P.B. Managing As A Performing Art: New Ideas For A World Of Chaotic Change. San Francisco: Jossey- Bass' 1989. Wheatley6 M.J. Leadership And The New Science: Learning A Bout Organization From An Orderly Universe. San Francisco: Berrett- Koehler-6 1992. Wren6 J.T. Leaders Companion: Insights On Leadership Through


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