Q. CLOSING OF ENRICH ACCOUNT

Q. CLOSING OF ENRICH ACCOUNT

1. An Account that has 36 continuous months of inactivity will be closed.

2. An Enrich Member may choose to close their Account at any time with written notice; at which time any Enrich Miles, Elite Miles and/or Elite Sectors in the Account will be cancelled.

3. An Enrich Member who chooses to close their Account may not transfer, donate or give away their Enrich Miles, Elite Miles and/or Elite Sectors, Elite Tier Status or benefits they may be entitled to at that time.

4. An Account once closed (for any reason) will not be reinstated.

5. In the event of an Enrich Member’s death, the Enrich Member’s Account will be closed. Upon written request and proof of death, any Enrich Miles in the deceased Enrich Member’s Account may be transferred to the Account of the Enrich Member’s in the order of spouse, children or parents with proof of relationship. Unmarried deceased members, next of kin in the order of parents, sister or brother (on first come first serve basis) will be accepted and applicable to only one account. The redeemable miles balance in the deceased account may be transferred to only one account and may not be divided amongst multiple Accounts. Elite Miles and/or Elite Sectors and Elite Tier Status or benefits will not be transferred. Expired miles will not be eligible for extension and will not be transferred to the next of kin.

Note : Miles expired in Deceased Account cannot be extended (payment for expired miles) Miles are inherited without any administration charges (FOC)

6. Enrich Members wishing to close their Account are required to email their written request to enrich@malaysiaairlines.com.

▪ MERGING OF ACCOUNTS

An Enrich Member may only maintain one (1) Enrich Account which will serve all business, personal and other needs for such Enrich Member. This account is not transferable. In the event an Enrich Member is assigned to more than one membership number, the duplicate Account/s will be closed and all valid Enrich Miles shall be transferred to a single Account in that Enrich Member's name.

The details and criteria’s to confirm before merging is done - First Name - Surname - Date of Birth - Address - E-mail address - IC Number or Passport Number

Merging Criteria:

1. Merge to account that has complete details (eg. Profile updated/same tier) 2. Merge to account that has lower to higher miles (eg. same tier) 3. Merge to account with higher tier irrespective of miles (eg. Blue to Silver) 4. Merge to oldest enrolment date (eg. same tier) 5. Merge to account that has a sub tier (eg. Silver to GOM Silver)

ACCOUNT STATUS IN CRANE

1. Active Account eligible for earn and burn. Members will be able to view online transaction, update personal details, accrue and redeem miles.

2. Incomplete Member has not provided the necessary enrolment details. Earn is possible but no burn until the necessary information is provided.

3. Exit Member who have no air or non air activity for 84 months (7 years) No earn no burn. Member will be taken out from the system but Agent will still be able to view account in Crane. Member may re-enrol

4. Inactive Member who have no air or non air activity for 36 months = 3 years. Once a transaction is credited, account status to be changed to ACTIVE. Members with “inactive” account status will not able to re-enrol as response from system will be “ Member Already Exist”

5. Deceased Member account is closed as member is deceased. All miles will be transferred to the beneficiary.

6. Closed No earn no burn. All miles forfeited from account. Once account is closed, it cannot be re-opened. Member may re-enrol

7. Suspended Account suspended due to fraudulence. Member can earn miles but cannot redeem. Member will be not be aware that account has been suspended. Member will have the ability to view online transaction and miles accrual miles. Redemption of miles and update on personal details will not be allowed.