O. ENRICH AND oneworld® ALLIANCE

O. ENRICH AND oneworld® ALLIANCE

oneworld alliance is one of the world’s three largest global airline alliances (apart from Star Alliance and Skyteam). The alliance currently consists of 13 member airlines as listed.

In oneworld, member airlines retain their different tier names for their own FFP.

However, they will map their membership tiers to each oneworld gemstone tier to indicate the level of privileges their cardholders are entitled to

LOUNGE ACCESS POLICY

Notes

To gain access to a lounge : Eligible frequent flyer programme members must show their frequent flyer programme membership card and a valid ticket and/or boarding card for a departure marketed and operated by any oneworld airline from that city on that day.

First or Business Class customers must show a valid ticket and/or boarding card for a departure marketed abd operated by any oneworld airline from that city on that day

Infants (under the age of two) are permitted lounge access with the eligible oneworld customer abd will not be registered as a Guest.

At peak periods, access to some lounges nay be restricted because of capacity constarints. Access may not apply at a limited number of lounges operated by third parties. Lounge access is not available to American Airlines AAdvantage members travelling on wholly North American itineraries (within the USA, Canada, Mexico (except Mexico City), Bermuda, Bahamas and the Caribbean).

Code share flights carrying the codes of oneworld member airlines but operated by non-oneworld airlines do not offer oneworld services and benefits. American Airlines and Qantas offer programmes enabling a customer to pay to gain access to their lounges. These lounge members do not automatically gain access to other oneworld carrier lounges as part of the oneworld agreement, but may qualify based on oneworld lounge access rules. Access to arrivals lounges, BA’s Concorde Lounes, pre-flight dining and spa facilities is not covered by oneworld agreements.

Third party Lounge access for oneworld passengers

The same rule will apply for MH Business Suite/ Business Class passengers and Enrich Platinum/Enrich Gold members in accessing Third Party Lounges of other oneworld member airlines.

Note : Above only applies to Third Party Lounges. There is no change to oneworld passengers access to MAB Golden Lounges.

ONEWORLD FREQUENT FLYER TO TIER BENEFITS

A top tier frequent flyer member status is identified by a gemstone symbol displayed on the frequent flyer cards. The tier status is also printed on the boarding card. The chart below lists the benefits offered by all member airlines to all oneworld top tier frequent flyer.

Notes :

• Access to preferred or pre-reserved seating is in accordance with the airline operating the flight • Priority baggage handling is not available on flights operated by British Airways • Fast track security is available at select airports Exceptions may apply: For full details see oneworld.com or eworld

Emerald frequent flyers, travelling on any oneworld member have the following additional baggage allowance over and above their ticketed baggage allowance. • When travelling on the weight system – an additional 20kgs (44 lbs) • When travelling on the piece system – one (1) additional bag

Sapphire frequent flyers, travelling on any oneworld member, have the following additional baggage allowance over and above their ticketed baggage allowance. • When travelling on the weight system on an international or domestic itinerary – 15 kgs in addition to the ticketed economy baggage allowance • When travelling on the piece system on any international or domestic itinerary – once (1) additional bag weighing up to 23 kgs, up to a maximum of two (2) pieces.

On purely domestic itineraries, using the baggage allowance “piece” system, with no ticketed baggage entitlement – the assurance of one piece of checked baggage, weighing up to 23 kgs.

Note : This benefit is not available on British Airways “ Hand Baggage Only” fares on select short-haul routes

EMERALD

***Extra baggage allowance for Emerald frequent flyers

As an Emerald frequent flyer, the following special baggage privileges will apply when you fly on oneworld airlines: • On itineraries using the baggage allowance “weight” system - 20 kgs in addition to the ticketed cabin allowance. • On itineraries using the “piece system” - one additional bag for free in addition to your ticketed baggage allowance.

Note: This benefit is not available on British Airways' 'Hand Baggage Only/Basic' fares. *In accordance with the individual policy of the oneworld airline operating the flight. **Priority baggage handling is not currently available on flights operated by British Airways.

SAPPHIRE

***Extra baggage allowance for Sapphire frequent flyers As a Sapphire frequent flyer, the following special baggage privileges will apply when you fly on oneworld airlines: • On international or domestic itineraries using the baggage allowance "weight" system - 15 kgs in addition to the ticketed Economy baggage allowance. • On international itineraries, that include domestic sectors, using the baggage allowance “piece” system – one additional bag*, weighing up to 23kgs, up to a maximum of two pieces. • On purely domestic itineraries, using the baggage allowance "piece" system, for tickets with no ticketed baggage entitlement - the assurance of one piece of checked baggage, weighing up to 23 kgs.

Customers travelling in First and Business Class cabins will, in most cases, receive an even greater free checked baggage allowance. Note: This benefit is not available on British Airways’ 'Hand Baggage Only/Basic' fares. *In accordance with the individual policy of the oneworld airline operating the flight. **Priority baggage handling is not currently available on flights operated by British Airways.

RUBY

*In accordance with the individual policy of the oneworld airline operating the flight.

Note: Exceptions may apply.

ONEWORLD FFP EARN AND BURN

*The crediting of Enrich Miles to multiple Frequent Flyer Programmes is not allowed (double dipping)

For further information, please contact oneworld helpdesk (for internal MH use ONLY): E oneworld@malaysiaairlines.com T Telephone number: +603 8777 5678 F Fax number: +603 8787 1245

oneworld information reference

oneworld.com oneworld member websites eworld at eworld.oneworld.com (eworld is the intranet for the oneworld alliance) MH Pulse For flight information, baggage allowance and more on individual oneworld airlines, please visit their respective websites:

AIRLINE WEBSITE

AA aa.com AY finnair.com BA britishairways.com CX cathaypacific.com IB Iberia.com JL jal.com JJ/LA latam.com QF qantas.com QR qatarairways.com RJ rj.com S7 s7.ru UL srilankan.com

oneworld FFP entries

MESSAGE DESCRIPTION

SSR FQTV Mileage accrual and service benefits.

SSR FQTR Redemption ticket using Miles and non-accruable

Note :

• Effective 01 May 2020, LATAM Airlines will no longer be part of the oneworld Alliance. • LATAM Airlines will continue its partnership with Malaysia Airlines as an Enrich Airline partner. • As an Enrich Airline partner, Enrich members will be eligible to earn Enrich Miles when travelling on

LATAM Airlines. • Enrich members will not earn Elite Miles and Elite Sectors for travel on LATAM Airlines.. • Enrich Airline partner terms and conditions on accrual and redemption will apply.

Note : Only Cathay Dragon and Japan Transocean Air are available for redemption.

BAGGAGE ALLOWANCE FOR ENRICH MEMBERS ON HORIZONTAL FARE FAMILY (HFF) ON MALAYSIA AIRLINES DOMESTIC SECTORS

Effective 22 June 2020, the Free Baggage Allowance (FBA) for Enrich & oneworld members travelling on Domestic and International flights on Malaysia Airlines are as below:

ENRICH TIER

PLATINUM (+100%)

GOLD (+50%)

SILVER (+5KG) LITE BASIC FLEX

0kg + 20kg = 20kg 20kg + 20kg = 40kg 35kg + 35kg = 70kg

0kg + 15kg = 15kg 20kg + 15kg = 35kg 35kg+ 18kg = 53kg

0kg +5kg = 5kg 20kg + 5kg = 25kg 35kg + 5kg = 40kg

ONEWORLD TIER LITE BASIC FLEX

EMERALD (+20kg)

SAPPHIRE (+15kg)

RUBY

0kg + 20kg = 20kg 20kg + 20kg = 40kg 35kg + 20kg = 55kg

0kg + 15kg = 15kg 20kg + 15kg = 35kg 35kg+ 15kg = 50kg

As purchased on HFF

The following flights on Malaysia Airlines are excluded and will follow the current FBA . • Malaysia to Japan and Japan to Malaysia • Malaysia to Jeddah and Jeddah to Malaysia

Note: • This table displays basic baggage allowance plus Elite Members’ extra baggage allowance entitlement. • There are no changes to the Business Class Cabin FBA entitlement, the current FBA remains unchanged. • oneworld Sapphire additional FBA entitlement only applies to Economy cabin. Current allowable number of pieces and baggage dimension remains. • Enrich reserves the right, at its discretion, to modify portions of these terms, and the revised terms shall be posted on this website immediately.

ONEWORLD BAGGAGE ALLOWANCE

All information as at February 2019. Subject to change without notice.