Catch up on Your Car Maintenance

Carolina Car Care

1616 Spring Garden St., Greensboro 144 MacDougall Drive, West End www.carolinacarcare.com

Carolina Car Care does everything from standard oil changes to fixing major mechanical issues, and you don’t need to know anything about cars to talk to the people who work there.

“We try to take the mystery out of auto repair,” said Operations Manager David Dew. “We don’t want people to leave confused.”

The shop offers a customer-first experience from the time one walks in the door.

Visitors are greeted by a welcoming waiting room that includes comfortable seating, a TV and an enclosed kids’ play area stocked with toys.

Once a customer’s vehicle has been looked at, technicians explain what was done to the car and provide digital documentation, such as an emailed copy of an inspection report or photos detailing damage.

Those whose vehicles require lengthy repairs are offered shuttles or loaner cars.

Dew said the business caters specifically to women, who are often overlooked by auto shops despite their purchasing power.

“Women make 70 percent of decisions when it comes to car care in their families,” Dew said.

Carolina Car Care has two locations, one in Greensboro and the other in West End.

The name of the business was changed in January from Honest-1 Auto Care. The business was a franchise of a national chain.

Dew said the new name makes it clear that the auto shops are locally owned — and proud of it.