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Sometimes you’ll open your email client and your email will arrive in your inbox, but when it comes to sending a message you get an error message. Here are the steps to follow for Outlook. Other causes for not being able to send include an invalid recipient address. It’s usually worth recording any error message you see on screen, however cryptic. www.commerce-microsoft.com +1-855-785-2511
Go to Account Settings (Tools > Accounts)
Click on the “Mail” tab
Highlight your Green Net email account, and then click on “Properties” On the “Servers” tab, check that you are using Green Net’s SMTP server. Outgoing mail (SMTP) should read “smtp.gn.apc.org” www.commerce-microsoft.com +1-855-785-2511
Make sure there is a tick in “My server requires authentication” (the “Settings” should be “same settings as incoming”). Next, click on the advanced tab, under ‘Server Port Numbers’ change the Outgoing mail server port from 25 to 2525. Save your changes and try sending email again. www.commerce-microsoft.com +1-855-785-2511
Go to Tools menu > Account settings
Select the relevant Green Net email account, and click the “Change” button (third from the left above that line)
Make sure that the “Outgoing mail server (SMTP)” box reads “smtp.gn.apc.org” if this is a Green Net account.
If you have “smtp.greennet.org.uk” it is worth changing to “smtp.gn.apc.org”.
Click the “More settings…” button to the bottom right.
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Click the second tab along, “Outgoing server” and ensure “My outgoing server (SMTP) requires authentication” is ticked. Select “Use same settings as my incoming mail server”. “Require secure password authentication” should not be ticked.
Click the right-hand tab, “Advanced”.
For “Outgoing server (SMTP)”, remove “25” if that is what you have, and first try entering 587.
In this case change “Use the following type of encrypted connection” to TLS. Click “OK” and next. www.commerce-microsoft.com +1-855-785-2511
Cancel any messages being sent, and try sending again. If you still get an error, you may want to try using “2525” “Outgoing server (SMTP)” without any encryption (not secure), or possibly “465” with SSL encryption (secure). Another reason Outlook may not be sending is because there’s a large message stuck in the outbox and Outlook keeps resending. First try File > Offline and deleting the message, or if that doesn’t work, use the Windows Start > Search for “outbox”, wait, right-click the message and choose delete.
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